Effective Date: November 1, 2025

1. Purpose & Core Values

Tentunit is founded on the belief that trust, transparency, and safety are the foundations of every successful housing experience. Our mission is to create a secure, respectful, and reliable community for students, landlords, and renters, one where every interaction reflects fairness, authenticity, and accountability.

These Community Standards exist to:

Establish a culture of respectful communication and professional behavior among all users.
Protect users from harassment, fraud, discrimination, and unsafe interactions.
Ensure that all listings, reviews, and activities on Tentunit remain accurate, honest, and lawful.
Promote a positive, inclusive, and transparent marketplace where users can rent and host with confidence.

Our guiding principles are: Safety, Security, Privacy, Fairness, Authenticity, and Reliability.

Tentunit reserves the right to enforce these principles consistently across all user activity and content on the platform.

2. Scope

This Policy applies to all users of the Tentunit platform, including but not limited to:

Landlords, tenants, and property seekers;
Verified organizations or representatives posting or managing listings; and
Any individual or entity communicating, uploading, or transacting through Tentunit.

It governs every form of user activity and content within the Tentunit ecosystem, including:

Listings, messages, reviews, ratings, photos, videos, and uploaded documents;
Interactions through Tentunit Chat, payments, and profile information;
Behavior on or off the platform that directly affects Tentunit’s community, reputation, or user safety.
By using Tentunit, each user agrees to abide by these standards across all devices, communication channels, and connected services. Tentunit reserves the right to apply this Policy consistently to maintain a trusted, safe, and fair community.

3. Expected Conduct

All Tentunit users are expected to maintain a standard of conduct that fosters respect, trust, and professionalism throughout the platform. The following principles apply to every interaction, listing, and communication within the Tentunit community:

Respectful Communication

Be courteous and constructive in all communications.

Harassment, hate speech, bullying, defamation, or personal attacks are strictly prohibited.
Threatening, obscene, or hostile messages will result in immediate account review or suspension.

Equal Treatment & Non-Discrimination

Tentunit upholds a zero-tolerance policy for discrimination.

All users must treat one another fairly, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, national origin, or legal status.
Listings, reviews, and rental decisions must comply with the U.S. Fair Housing Act and all applicable anti-discrimination laws.

No Spam or Unauthorized Solicitation

Do not post, message, or promote unrelated links, products, or services.
Unsolicited referrals, repeated outreach, or automated mass messaging are not permitted.
Communication should remain directly relevant to Tentunit housing activity.

Transparency & Honesty

Always provide accurate personal and property information.
Misrepresentation, impersonation, or the use of fake identities is strictly prohibited.
Any attempt to manipulate reviews, ratings, or listings will lead to permanent removal from the platform.

Privacy & Data Respect

Never share, post, or disclose another user’s personal or private details such as addresses, phone numbers, or financial data without explicit consent.
Recordings, screenshots, or external sharing of private messages or documents are not allowed without prior permission.

Tentunit enforces these behavioral standards to ensure a safe, inclusive, and transparent environment for everyone using the platform.

4. Content Standards

Tentunit values authentic, relevant, and respectful contributions from all users.
Every piece of content shared on the platform must align with legal requirements, community expectations, and Tentunit’s brand values of integrity and trust.

Permitted Content

Users may post content that is:

Relevant and lawful, relating directly to housing, rentals, off-campus living, or verified community experiences.
Original or properly licensed, meaning the user either owns the content or has explicit rights to share it.
Constructive and informative, such as property listings, reviews, or general housing advice that benefits the community.

Prohibited Content

The following are strictly forbidden and may be removed without notice:

Illegal or harmful material, including threats, harassment, hate speech, incitement to violence, or discriminatory remarks.
Sexually explicit, obscene, or violent imagery or descriptions.
False or misleading listings, fraudulent reviews, or manipulated ratings.
Copyright-infringing or privacy-violating content, including photos or information shared without consent.
Advertising, spam, or unrelated promotions, unless expressly authorized by Tentunit.

Tentunit reserves the right to remove, restrict, or report content that violates these standards or applicable law. Repeated or serious violations may result in suspension or permanent account termination.

5. Safety & Security

Tentunit prioritizes the physical, digital, and financial safety of its users. All users are expected to act responsibly and to avoid any conduct that endangers others or undermines platform integrity.

5.1 Personal and Community Safety

Threats, harassment, or encouragement of violence toward individuals, groups, or property are strictly prohibited and may result in immediate removal and reporting to authorities.
Users must not engage in or promote illegal activity, including vandalism, theft, or property damage.
Illegal substances, weapons, or contraband are not permitted in listings, communications, or on properties listed through Tentunit.

5.2 Platform Security

Users must not attempt to hack, disrupt, or misuse Tentunit’s systems or data.
Sharing login credentials, using automation tools, or accessing accounts without authorization is forbidden.
Any suspected vulnerabilities or unauthorized access attempts must be promptly reported to [email protected].

5.3 Identity & Representation

Users may not misrepresent ownership, professional credentials, or authority over any property or listing.
All landlord accounts and listings must accurately reflect the legal owner or authorized manager of the property.
Impersonating another person, business, or official entity is a violation of both Tentunit policy and federal law.

Tentunit reserves the right to suspend or terminate accounts that pose security risks or violate these provisions. In serious cases, Tentunit may refer such incidents to law enforcement or legal authorities.

6. Authenticity & Accuracy

Tentunit requires all users, especially landlords and property managers to maintain honest, transparent, and verifiable information across all listings and communications. Accuracy is essential to building trust within the Tentunit community.

6.1 Listing Integrity

Every property listing must accurately reflect the real property, including its address, availability, price, features, and amenities.
Photos must depict the actual property, unit, or room available. Using stock photos or unrelated images is prohibited unless clearly disclosed as representational.
Descriptions must be factual, complete, and free of exaggerated or false claims.

6.2 Pricing and Terms

All pricing, fees, deposits, and terms must be stated truthfully and transparently.
Hidden charges, false advertising (e.g., “no deposit” when deposits apply), or misleading payment structures are strictly prohibited.
Any promotional discounts or incentives must be legitimate and honored as advertised.

6.3 Reviews and Feedback

Reviews must be based on real experiences and written in good faith.
Posting, purchasing, or exchanging fake reviews positive or negative is forbidden.
Users may not manipulate ratings, impersonate other users, or coordinate group review campaigns.

6.4 Fraud Prevention

Creating or maintaining fraudulent listings, fake accounts, or misrepresented ownership is considered a serious violation.
Tentunit reserves the right to verify ownership documentation, rental authorization, or identity at any time.
Any detected fraud or intentional deception will result in immediate suspension and potential referral to legal authorities.

Tentunit enforces these authenticity standards to ensure that every user can rely on the platform’s listings and interactions as truthful, transparent, and trustworthy.

7. Reliability & Responsiveness

Tentunit is built on mutual respect and dependability between landlords and tenants. Reliability ensures users have a consistent, trustworthy experience across all interactions.

7.1 Timely Communication

Responsiveness is mandatory. Hosts and tenants should reply to messages, inquiries, or booking requests within one business day whenever possible.
Ignoring messages, delaying responses, or failing to communicate key details (e.g., move-in times, contract terms, or payment steps) may result in lowered platform visibility or account review.
Automated or pre-set responses are permitted only if they lead to genuine follow-up communication.

7.2 Commitment to Bookings

Once a booking, sublease, or rental agreement is confirmed, both parties are expected to honor their commitments.
Cancellations are only permitted for legitimate, documented reasons, such as property damage, verified tenant emergencies, or force majeure events.
Frequent or unjustified cancellations by landlords or tenants may result in reduced ranking, temporary suspension, or loss of verified status.

7.3 Maintenance and Availability

Landlords are responsible for ensuring that listed properties are available, habitable, and maintained as advertised.
Any changes to availability, pricing, or conditions must be promptly updated on Tentunit to avoid misleading renters.
Failure to maintain an accurate status (e.g., advertising unavailable rooms) constitutes a violation of authenticity and reliability standards.

7.4 Accountability Measures

Tentunit tracks user reliability through completion rates, response times, and feedback data.
Consistent failure to respond, honor commitments, or update listings may result in temporary or permanent account limitations.

8. Community & Neighborhood Respect

Tentunit promotes a respectful, community-minded culture that values harmony between residents, property owners, and surrounding neighborhoods. Every user—tenant, landlord, or guest—shares the responsibility of maintaining positive relations with the community.

8.1 Respect for Property and Neighbors

Users must avoid disruptive behavior, including excessive noise, parties, or gatherings that disturb neighbors or violate property rules.
Landlords and tenants alike must ensure that listed properties are used only for lawful residential purposes, never for commercial events or unauthorized activities.
Users must respect shared spaces (e.g., hallways, parking lots, laundry rooms) and comply with all building policies and community standards.

8.2 Compliance with Local Laws and House Rules

All users are required to follow applicable local ordinances, including noise regulations, occupancy limits, and short-term rental laws.
Landlords must clearly communicate house rules (quiet hours, visitor policies, smoking restrictions, pet rules, etc.), and tenants are expected to follow them throughout the rental term.
Repeated or willful violations of local housing or community codes may result in account suspension or permanent removal from Tentunit.

8.3 Property Care and Cleanliness

Tenants must keep their living spaces clean, safe, and in good condition. Damage, neglect, or misuse of property violates both this policy and the rental agreement.
Landlords must provide safe, habitable, and code-compliant housing at all times.
Both parties are encouraged to communicate promptly about maintenance issues to prevent disputes or hazards.

8.4 Community Relations

Users represent Tentunit in their neighborhoods. Courtesy, communication, and responsibility reflect on the broader Tentunit community.
Harassment of neighbors, use of discriminatory language, or disregard for community welfare will not be tolerated.
Persistent neighborhood complaints may trigger internal investigation or platform review of the involved account(s).

9. Enforcement & Reporting

Tentunit enforces these Community Standards to protect users and uphold the platform’s integrity. Every user is responsible for complying with these rules, and Tentunit reserves the right to investigate and act upon any violation.

9.1 Reporting Mechanisms

Users may report violations through Tentunit’s in-platform reporting tools or by emailing [email protected].
Reports should include relevant details (e.g., screenshots, messages, or listing links) to assist in verification.
All reports are treated confidentially, and Tentunit prohibits retaliation against any user who reports violations in good faith.

9.2 Investigation Process

Upon receiving a report, Tentunit may review content, communication records, and account activity to determine whether a violation occurred.
Tentunit may contact involved parties for clarification or supporting evidence.
The company reserves the right to suspend access temporarily during the investigation if continued activity could cause harm or risk.

9.3 Enforcement Actions

Depending on the severity or frequency of violations, Tentunit may take one or more of the following actions:

Warning or Education Notice: For minor or first-time infractions, Tentunit may issue a warning or guidance to correct behavior.
Content Removal: Any listing, post, or message that violates policy may be edited, hidden, or deleted without prior notice.
Temporary Suspension: Accounts may be temporarily deactivated pending review or compliance with corrective actions.
Permanent Account Termination: Severe, fraudulent, or repeated violations may result in permanent removal from the platform.

9.4 Criteria for Enforcement

Tentunit evaluates violations based on:

Severity and intent of the action,
Impact on other users or the community,
Frequency or recurrence of similar behavior,
Cooperation during the investigation process.

9.5 Appeal Process

Users may appeal enforcement decisions within 14 calendar days of receiving notice by contacting [email protected].
Appeals must include a clear explanation, relevant documentation, and any evidence supporting reconsideration.
Tentunit’s decision on appeal is final.

9.6 Legal and Safety Cooperation

Tentunit may cooperate with law enforcement, regulatory authorities, or legal counsel where violations involve threats, fraud, discrimination, or other unlawful activity.
This may include disclosing relevant user information as required by law.

10. Dispute Resolution

Tentunit strives to maintain a transparent and trustworthy community by helping users resolve misunderstandings and issues amicably. However, Tentunit is not a legal intermediary or arbitrator and does not guarantee dispute outcomes between parties.

10.1 Tentunit’s Role

Tentunit may facilitate communication between landlords, tenants, and other users to encourage cooperative resolution.
The platform’s involvement is limited to information verification, mediation guidance, or transaction review where appropriate.
Tentunit does not provide legal advice, determine liability, or enforce private agreements beyond the scope of its Terms of Service or Payment Terms.

10.2 User Responsibility

Users are expected to act in good faith, provide accurate information, and engage in honest communication when resolving disputes.
All agreements, payments, and rental terms made outside the Tentunit platform are solely the responsibility of the involved parties. Tentunit assumes no liability for such arrangements.
Users are encouraged to maintain written records, screenshots, or receipts for verification during investigations or claims.

10.3 Reviews and Feedback

Reviews must be truthful, relevant, and written respectfully based on genuine personal experience.
False claims, defamation, harassment, or retaliation through reviews are strictly prohibited and may lead to content removal or account action.
Tentunit reserves the right to moderate or remove reviews that violate these standards or contain personal attacks or unverifiable accusations.

10.4 Mediation and Escalation

Tentunit may, at its discretion, refer complex or unresolved disputes to independent third-party mediators for voluntary resolution.
In cases involving payments, refunds, or fraudulent activity, Tentunit may coordinate with Stripe or other payment processors to investigate and, where applicable, facilitate reimbursement.

10.5 Limitation of Liability

Tentunit’s liability in any dispute is strictly limited to the scope of its contractual obligations under its Terms of Service and Payment Terms.
Users acknowledge that Tentunit is not responsible for damages, losses, or costs arising from disputes between users, landlords, or third parties.

11. Agreement to Policy

By accessing or using the Tentunit platform, all users — including landlords, tenants, property seekers, and guests — agree to comply with these Community Standards and Acceptable Use Policy.

11.1 Binding Effect

Continued use of Tentunit constitutes acknowledgment, understanding, and acceptance of these terms, regardless of whether a user has read them in full.
These standards form an integral part of Tentunit’s Terms of Service, and violations may result in enforcement actions as described in Section 9.

11.2 User Responsibility

Each user is responsible for reviewing this policy periodically to remain informed of updates or revisions.
By maintaining an account or continuing to use Tentunit after changes are posted, the user consents to the revised version automatically.

11.3 Company Authority

Tentunit reserves the right to interpret, enforce, and apply this policy in its sole discretion to protect the platform’s safety, integrity, and community trust.
Tentunit’s determination regarding policy violations shall be final and binding.

12. Policy Updates & Inquiries

Tentunit is committed to transparency and continuous improvement in maintaining a safe and trustworthy community. As the platform evolves, these standards may be updated to reflect new practices, technologies, or regulatory requirements.

12.1 Policy Modifications

Tentunit reserves the right to revise, amend, or supplement this policy at any time, at its sole discretion.
Updated versions will be published on the Tentunit website and will become effective immediately upon posting unless otherwise stated.
Users’ continued use of the platform after any update constitutes acceptance of the revised policy.

12.2 Notification of Changes

Tentunit may notify users of material changes through email, dashboard notifications, or banner alerts on the platform.
Minor or clarifying updates may be implemented without direct notice, provided they do not materially affect user rights or obligations.

12.3 User Obligation

Users are encouraged to review this policy periodically to stay informed about their responsibilities and rights under Tentunit’s community standards.
Failure to review updates does not exempt users from compliance once the revised policy is effective.

12.4 Inquiries & Contact

For questions, reports, or clarification regarding this policy, users may contact Tentunit at:
[email protected] Tentunit will make reasonable efforts to respond within 5–7 business days, prioritizing inquiries related to active community safety or content violations.

Quick‑Reference Table

Do	Don’t
Communicate with courtesy & honesty	Harass or use hate speech
Keep listings accurate and honest	Mislead, scam, or provide false info
Respond promptly to messages	Ignore requests or cancel unfairly
Post only content you own or control	Spam, promote unrelated products, violate copyright
Respect others’ privacy & space	Share personal data without permission