TentUnit Platform Verification Policy 7.1. Purpose and Scope
7.2. Applicability
7.3. Verification Requirements
7.4. Verification Procedures
7.5. User Obligations
7.6. Verification of Listings and Content
7.7. Prohibited Conduct
7.8. Enforcement and Consequences
7.9. Changes to Verification Methods and Policy
Payment Terms 8.1. General Fees and Charges
8.2. Refunds
Taxes
TentUnit International Payments Policy 10.1. Payment Processing in USD
10.2. Foreign Transaction Fees and Currency Conversion
10.3. Equal Pricing (No Discrimination)
10.4. Absorption of International Processing Costs
10.5. Landlord Payouts and Service Fees
10.6. Full Payment at Checkout
10.7. Compliance with U.S. Laws and Card Network Rules
10.8. Contact Information and Inquiries
Cancellation & Refund Policy 11.1. General Overview
11.2. Renters: Application Fees and Cancellations
11.3. Important Rent Payments and Deposits
11.4. Merchandise Purchases
11.5. Exceptions and Special Circumstances
11.6. Unified Policy for All Users
Security Deposits 12.1. Deposit Handling in Our System
12.2. Legal & Compliance Considerations
12.3. Changes to This Policy
TentUnit Post-Payment Invoice Policy
User Conduct
Content and Listings
Intellectual Property Rights
Disclaimer and Limitations of Liability
Indemnification
Force Majeure
Termination
Governing Law
Dispute Resolution 22.1. Informal Negotiations
22.2. Arbitration
22.3. Exceptions to Arbitration
22.4. Waiver of Class Actions
22.5. Arbitration Procedure
Modifications to Terms
Miscellaneous Provisions
1. Introduction
Tentunit Inc. (“Tentunit,” “we,” “us,” or “our”) provides a technology platform (“Platform”) that connects property owners and renters for listing, application processing, and rent payment services. These Terms of Service (“Terms”) govern your access to and use of the Platform and any related services (collectively, “Services”). By accessing, browsing, or using the Platform or Services, you acknowledge that you have read, understand, and agree to be bound by these Terms and all policies incorporated herein. If you do not agree to these Terms, you must refrain from using the Platform and Services. We may update these Terms from time to time, and such changes will be effective upon posting. Your continued use after any update constitutes acceptance of the revised Terms.
2. Student Housing Focus Notice
Tentunit primarily serves university student renters seeking off-campus housing in college markets. The Platform is designed with student housing in mind, and many of our features and services target the needs of students. However, the use of Tentunit is not restricted to any particular university, college, or institution. Users of all backgrounds who meet the eligibility requirements may use the Platform. Tentunit makes no representations that housing opportunities listed on the Platform will be exclusively in student communities, but the focus and design of the Platform cater to college-market rentals.
3. Definitions
For purposes of these Terms, the following capitalized terms shall have the meanings set forth below:
“Tentunit”: Tentunit Inc., owner and operator of the Platform, or its affiliates.
“Platform” or “Site”: Tentunit’s website tentunit.com, including all related applications, interfaces, and technology provided by Tentunit to facilitate rental listings, applications, and payments.
“Services”: Any and all services provided by Tentunit through the Platform, including listing services, application processing, student verification, payment processing, and related support services.
“User” or “you”: Any individual or entity accessing or using the Platform or Services. Users include landlords, property owners, managers (“Hosts” or “Landlords”), and renters or applicants (“Tenants” or “Renters”).
“Account”: A user account registered on the Platform, including associated username, password, and other login credentials.
“Listing”: A rental property posting created by a Landlord on the Platform, which may include descriptions, photos, rental terms, and pricing details.
“Application”: A rental application submitted by a prospective Tenant to a Listing on the Platform, typically including personal information, rental history, and other qualifications.
“Payment” or “Transaction”: A transfer of funds facilitated through the Platform, including rent payments, fees, or deposits paid by a Tenant to a Landlord or to Tentunit.
“Application Fee”: Any fee charged by Tentunit for processing a rental application or for submitting an application on the Platform.
“Listing Fee”: Any fee charged by Tentunit for creating or maintaining a Listing on the Platform.
“Service Fee”: Any fee charged by Tentunit for using the Platform or Services, including payment processing fees or subscription fees.
“International Payment Surcharge”: An additional fee charged to cover costs associated with processing payments from users outside the United States (see Section 10).
“USD”: United States Dollar, the only currency accepted on the Platform.
“Content” or “User Content”: Any information or material you provide to Tentunit or submit through the Platform, including Listings, photos, descriptions, comments, messages, and other materials.
These definitions apply whether the terms are used in singular or plural form. Additional terms used in these Terms have the meanings given in the section in which they appear or as context requires.
4. Eligibility
You must be at least 18 years of age (or the age of majority in your jurisdiction) to register for an Account or use the Platform. By creating an Account and using the Services, you represent and warrant that you meet this age requirement and have full legal capacity and authority to enter into this agreement. If you are under 18 but are legally permitted to use the Platform, you may only use the Platform under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Platform, you affirm that you are not violating any law, and you will comply with all applicable laws and regulations. Tentunit reserves the right to refuse service, terminate Accounts, or cancel Listings if we believe (in our sole discretion) that a User is not eligible or is using the Platform in violation of these Terms or any laws.
5. Account Registration and Security
To access certain features of the Platform, you must register and create an Account. When registering, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You agree to promptly update your Account information to keep it accurate and complete. You are solely responsible for all activities that occur under your Account. You must keep your password and account credentials confidential and secure. You agree to notify Tentunit immediately of any unauthorized use of your Account or any other breach of security. Tentunit will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your Account information. You agree that you will not permit anyone else to use your Account. Tentunit may suspend or terminate your Account without notice if you have breached these Terms or if any information provided during registration or thereafter is false or misleading.
6. Tentunit’s Role
Tentunit acts as a technology platform or intermediary between Users. Tentunit provides software and services that enable Landlords to list rental properties and Tenants to apply for and pay for rentals. Tentunit is not a party to any lease, rental agreement, or contract of sale between Users. Tentunit does not own, manage, or control properties listed on the Platform, nor does it act as a real estate agent or broker. We do not make representations or guarantees regarding the quality, safety, legality, or suitability of any rental property. All communications, negotiations, and transactions occur directly between Users, and any agreement reached is solely between the Landlord and Tenant. Tentunit’s role is limited to providing the Platform and related Services; we are not responsible for any acts or omissions of Users or for any conditions of any rental property. We do not collect or hold funds as a landlord; instead, we facilitate payment processing between Tenants and Landlords. You acknowledge and agree that Tentunit is not liable for any issues arising from a Landlord’s or Tenant’s actions, including property damage, non-payment, eviction, or termination of tenancy. Tentunit does not guarantee that any transaction will be completed, and all transactions are at the Users’ own risk.
7. Tentunit Platform Verification Policy
7.1 Purpose and Scope
Tentunit may require users to verify their identity, qualifications, or other relevant information before accessing certain services or features on the platform. This Verification Policy describes Tentunit’s requirements and procedures for such verification. It applies in particular to student renters seeking housing and landlords listing properties. The purpose of verification is to manage risk and build trust across the platform by confirming that user-provided information is accurate and authentic.
7.2 Applicability
Verification is required for users in specific roles or situations, including but not limited to:
Student Renters: Individuals seeking to rent student housing must verify their student status before completing rental transactions. Tentunit now verifies eligibility by requiring an official enrollment letter issued by an accredited college or university. The enrollment document must clearly show the student's full name, institution name, and current enrollment status.
Landlords / Property Owners: Users listing properties for rent must verify their identity and property credentials. Tentunit uses Stripe Identity (or equivalent third-party verification services) to confirm the identity of landlords and the validity of their property listings.
Other Users or Services: Tentunit may impose verification requirements on other users or services as needed. Tentunit reserves the right to require verification for any user or service where verification is deemed necessary for safety, legal compliance, or platform integrity.
These requirements are designed to ensure a safe, trustworthy, and reliable marketplace for all users.
Users subject to verification must provide the information or documentation needed to confirm their identity or qualifications. Verification may include:
7.3 Verification Requirements
Student Verification: Proof of enrollment (such as a university ID card, enrollment letter, transcript, or other official documentation) to confirm student status.
Property/Ownership Documents: Proof of ownership or authorization to list a property (such as a deed, title, lease agreement, or business registration) to confirm a landlord’s authority.
Other Qualifications: Any other documents or data required for specific services (e.g. professional licenses, certifications, or accreditation letters).
Verification may be conducted through third-party services and/or manual review of submitted documents. Tentunit reserves the right to specify which documents or third-party checks are acceptable and to update these requirements at any time.
7.4 Verification Procedures
To complete verification, users may be asked to submit documents or undergo third-party checks as follows:
Document Submission: Users may upload scanned or photographed copies of required documents. These may include government IDs, enrollment letters, or property documents. Documents must be legible and valid.
Third-Party Checks: Tentunit may use third-party identity and eligibility verification providers. For example, Stripe Identity is used to verify landlords’ identities and property details. Tentunit may substitute alternative or additional providers or methods at its discretion.
Additional Steps: In some cases, Tentunit may require extra steps such as live photo verification, video confirmation, or contact information verification.
Tentunit reserves the right to change or enhance its verification procedures at any time. Users are responsible for complying with any updated requirements.
7.5 User Obligations
Users undergoing verification must:
Provide Accurate Information: Supply true, accurate, and complete information at all stages of the verification process.
Submit Required Documentation: Promptly provide all requested documents and data (e.g. IDs, enrollment proof, property documents) in the prescribed format.
Cooperate with Verification: Complete any verification steps, such as answering questions or performing live checks, as requested by Tentunit or its providers.
Maintain Eligibility: Keep submitted information up to date (e.g. renew expired documents) and notify Tentunit if any verified information changes.
Failure to comply with these obligations may result in denial of verification or access. Users acknowledge that:
No Guarantee of Verification: Providing requested information and documents does not guarantee that Tentunit will complete or approve verification. Verification outcomes are at Tentunit’s and the third parties’ discretion. Even if all requirements are met, Tentunit may be unable to verify a user’s information. Inability to verify may restrict or deny access to certain services.
Accuracy of Information: Tentunit is not responsible for consequences arising from inaccurate or fraudulent information provided by the user.
7.6 Verification of Listings and Content
In addition to verifying user identities, Tentunit may verify the accuracy and authenticity of property listings and other user-generated content. This may include:
Property Listings: Confirming that listed properties exist at the stated location and that the listing details (address, photos, descriptions) are accurate. Tentunit may request additional proof (such as utility bills or maps) to verify a listing’s legitimacy.
User Content: Reviewing or verifying any content a user submits (such as rental application information or public reviews) to ensure it complies with Tentunit’s standards.
Users must ensure that all listings and content they submit are truthful and not misleading. Tentunit reserves the right to suspend, remove, or require re-verification of any listing or content that fails verification or is suspected to be fraudulent.
7.7 Prohibited Conduct
Users are strictly prohibited from any actions that undermine the verification process, including but not limited to:
Bypassing Verification: Attempting to avoid required verification steps (for example, by creating multiple accounts or misusing accounts of others).
Providing False Information: Submitting forged, altered, or expired documents; using false identities; or misrepresenting enrollment or ownership status.
Impersonation: Verifying the identity of another individual or allowing another person to verify on one’s behalf.
Manipulation of Systems: Interfering with or attempting to hack, manipulate, or otherwise exploit the verification systems or third-party services.
Any attempt to bypass, manipulate, or falsify the verification process is a serious violation of this policy and will result in immediate action by Tentunit.
7.8 Enforcement and Consequences
Tentunit enforces this Verification Policy strictly. Violations may result in:
Account Suspension or Termination: Users who fail to comply with verification requirements, or who engage in prohibited conduct, may have their accounts suspended or permanently terminated without prior notice.
Access Restrictions: Tentunit may deny access to specific services or features (such as listing properties or making rental transactions) if verification is not completed successfully.
Legal Action: Tentunit reserves the right to pursue legal remedies, including claims for damages, against any user who submits fraudulent information or otherwise violates this policy.
No Warranty: Tentunit does not guarantee that verification will be successful for any user. Users whose verification fails or is declined will not be entitled to compensation, and Tentunit may refuse access to services at its discretion.
7.9 Changes to Verification Methods and Policy
Tentunit reserves the right to update or modify this Verification Policy and its verification methods at any time. This includes changing the types of information required, the acceptable forms of documentation, and the third-party services used. Any such changes will be effective immediately upon posting. Users are responsible for reviewing and complying with the current policy. Continued use of Tentunit services after any updates to this policy constitutes acceptance of those changes.
8. Payment Terms
8.1. General Fees and Charges
By using the Platform, you agree to pay all fees and charges (the “Fees”) in accordance with our fee schedules and any payment terms published on the Platform. Fees may include Application Fees, Listing Fees, Service Fees, transaction fees, and any other fees specified by Tentunit. All Fees are quoted and payable in USD. Payments may be made by credit card, debit card, bank transfer, or other payment methods permitted on the Platform. You authorize Tentunit (or Tentunit’s payment processing partner) to charge your chosen payment method for all applicable Fees. Tentunit will charge applicable Fees at the time you create a Listing, submit an Application, or otherwise use a payable Service, as specified at the time of the transaction. If a payment method expires or payment fails, you must promptly update your payment information. You are responsible for any costs or fees (such as overdraft fees or penalties) imposed by your bank or card issuer. In addition to Fees, you are responsible for any applicable transaction fees charged by third-party payment processors or banks, unless otherwise stated.
8.2 Refunds
All Fees paid for Application processing, Listing services, and use of the Platform are generally non-refundable. Unless required by law, Tentunit does not provide refunds for Application Fees, Listing Fees, or Service Fees. Once a fee is charged, it is earned and non-refundable, even if you cancel a Listing or your Application is not accepted. The only exceptions are if Tentunit expressly states otherwise in writing or if a refund is required by law (for example, to comply with any mandatory consumer protection statute). In the event of an error in billing or calculation, Tentunit may, in its discretion, correct the error and, if appropriate, refund the portion of the Fees that were overcharged. Any claim for a refund must be submitted in accordance with Section 11 below.
9. Taxes
Each User is responsible for the payment of all taxes, duties, or other governmental fees arising from their use of the Platform and any transactions facilitated by the Platform. For example, Tenants are responsible for any rental taxes or value-added taxes on rental payments to Landlords, and Landlords are responsible for any applicable income taxes or property taxes on rent or other payments received. If Tentunit is required by law to collect or withhold any tax, surcharge, or duty (such as sales tax or value-added tax) in connection with a payment, we may do so at the applicable rate. Users will be charged the applicable tax in addition to the Fees. If any government authority asserts a claim for taxes that should have been collected or paid, you agree to reimburse Tentunit for any such taxes, as well as any penalties or interest. Tentunit is not responsible for determining your tax obligations, and we encourage you to consult with a tax professional if you are uncertain about any tax liabilities arising from use of the Platform.
10. Tentunit International Payments Policy
Effective Date: November 1, 2025
Introduction
Tentunit is committed to providing a fair, transparent, and compliant payment experience for all our users, including both tenants and landlords. This International Payments Policy outlines the terms and conditions governing all payment transactions on the Tentunit platform, with a focus on international payment handling. By using Tentunit’s services, you agree to adhere to this policy as well as any other applicable terms of service. This policy is intended to ensure that all payments are processed securely in accordance with U.S. laws, payment card network rules, and Tentunit’s commitment to non-discrimination and transparency in pricing.
10.1 Payment Processing in USD
All payments on the Tentunit platform must be made in United States Dollars (USD). Tentunit utilizes Stripe, a third-party payment processor, to handle all transactions. No currency conversion is offered at checkout; the prices for rentals, fees, or other charges are listed in USD and will be charged in USD. Regardless of a tenant’s location or the currency of their credit/debit card, Tentunit will bill the transaction in USD through Stripe. This means the amount a tenant sees at checkout is the exact USD amount that will be charged. There are no options to pay in any currency other than USD on the Tentunit platform.
10.2 Foreign Transaction Fees and Currency Conversion
Because Tentunit only charges in USD, tenants using payment methods based in other currencies or countries may encounter currency conversion or foreign transaction fees imposed by their own bank or card issuer. For example, if a tenant’s credit card is issued outside the United States or in a currency other than USD, the bank or card provider might convert the USD charge into the card’s home currency and may levy additional fees (such as foreign transaction fees or exchange rate charges). Tentunit does not charge any international transaction surcharge or conversion fee. Any additional amount that appears on a tenant’s card statement due to currency conversion or international usage is determined solely by the tenant’s financial institution. Tentunit has no control over these external fees and disclaims any responsibility or liability for costs imposed by a tenant’s bank or card issuer in connection with currency conversion. Tenants are encouraged to contact their card issuer or bank if they have questions about any foreign transaction fees or exchange rates applied.
10.3 Equal Pricing (No Discrimination)
Tentunit maintains a strict policy of zero discrimination in pricing based on card origin or user location. This means that a tenant using an international credit/debit card will be charged the same price for a booking as a tenant using a U.S. domestic card. There are no additional charges, markups, or surcharges imposed by Tentunit for using a card issued outside of the United States. The rental rates and any applicable Tentunit fees are uniform for all tenants on the platform, regardless of where in the world the tenant is booking from or the country of origin of their payment method. This practice ensures fairness and transparency: the price listed for a Tentunit rental is the price everyone pays, barring any taxes or government-imposed fees that are applicable uniformly. Tentunit is committed to treating all users equally and will not steer, encourage, or require any currency conversion that could result in higher costs to certain users. In line with payment card network rules, we do not discriminate or differentiate pricing based on the card’s country of issuance or the cardholder’s nationality.
10.4 Absorption of International Processing Costs
Tentunit absorbs all standard payment processing fees associated with transactions on our platform, including any additional fees for international card transactions. If Stripe or any payment processor charges a higher fee for processing an international or non-U.S. issued card, Tentunit will bear that cost internally rather than passing it on to the tenant. For example, payment processors like Stripe commonly charge merchants extra (often a percentage surcharge) for cards issued outside the processing country or for currency conversion. Under this policy, Tentunit covers such additional processing costs as part of our business expenses. Tenants will never see a higher charge due to the use of an international card. The amount a tenant authorizes at checkout in USD is the only amount Tentunit will charge for the transaction. This commitment reflects Tentunit’s dedication to a transparent pricing model where the burden of payment processing overhead — including international transaction fees charged to us by our processor — is not placed on our customers.
10.5 Landlord Payouts and Service Fees
All Tentunit landlords (property owners or managers who list rentals on our platform) are currently U.S.-based, and all payout disbursements to landlords are made in U.S. Dollars (USD). When a tenant makes a payment through Tentunit, the funds are collected in USD and later distributed to the respective landlord in USD as well.
As part of Tentunit’s platform services, landlords are subject to a service fee deducted from their payouts. While Tentunit generally applies an 8% platform service fee, the exact fee may vary by state due to differences in operational costs, compliance obligations, and regional service infrastructure. This means that in some jurisdictions, landlords may be charged a slightly higher or lower percentage than the standard 8%.
For example, if a tenant pays $1,000 in rent, and the applicable platform fee in that landlord’s state is 8%, Tentunit would deduct $80 as the service fee, resulting in a net payout of $920 to the landlord. If the applicable fee were 7%, the deduction would be $70. The specific platform fee percentage is clearly disclosed to the landlord at the time of listing or in their payout documentation.
This service fee covers access to Tentunit’s tools, platform infrastructure, payment processing, compliance systems, customer support, and promotional reach. It applies uniformly within each jurisdiction and is assessed only on the landlord’s side; tenants are not charged this fee.
Tentunit provides full documentation of all service fees deducted from payouts for transparency. Landlords are responsible for any taxes or financial reporting related to the earnings they receive through Tentunit. Tentunit will comply with all applicable U.S. tax reporting obligations for landlord payouts, including the issuance of Form 1099-K where required by law.
10.6 Full Payment at Checkout
Tenant payments must be made in full at the time of checkout. Tentunit does not support split payments, partial payments, or installment plans for a booking or rent payment. This means that a tenant is required to pay the entire amount due (such as the rental amount for the booking term and any applicable taxes or fees) in a single transaction when they confirm a reservation or rental. We do not allow dividing the payment across multiple credit cards or payment methods, and we do not offer any “pay later” or deferred payment options on our platform. By requiring full payment upfront, Tentunit ensures a secure and straightforward transaction for both the tenant and the landlord, and it avoids complications that can arise from incomplete payments. Once the payment is submitted and processed, the tenant will receive confirmation of the successful payment, and the booking will be secured. Failure to submit the full payment at checkout will result in the booking not being completed – the reservation will not be confirmed until the full amount is paid. If a tenant’s payment method fails or is declined for the full amount, the tenant will be prompted to provide a different valid payment method to complete the transaction in full. Tentunit reserves the right to cancel or not honor any booking request that is not accompanied by full payment at the time of checkout, in accordance with this policy.
10.7 Compliance with U.S. Laws and Card Network Rules
Tentunit conducts all payment activities in strict compliance with applicable United States laws and regulations, as well as the rules and standards of global payment card networks (such as Visa, MasterCard, American Express, and Discover). We adhere to U.S. financial laws including, but not limited to, anti-money laundering (AML) regulations, economic and trade sanctions enforced by the U.S. Treasury’s Office of Foreign Assets Control (OFAC), and any other relevant federal or state laws governing financial transactions and electronic payments. All users of Tentunit must provide accurate information and use our platform for legitimate, lawful transactions only. Transactions that violate U.S. law or involve prohibited parties or countries will be declined or canceled. Tentunit also complies with card network rules that are designed to protect cardholders and merchants. This includes abiding by regulations on surcharging (for example, not adding unauthorized fees to card transactions), honoring cards from all regions without discrimination, and maintaining robust security standards such as PCI DSS (Payment Card Industry Data Security Standard) for handling card data. In the event that a payment appears to conflict with legal requirements or card network rules, Tentunit may take appropriate actions, including declining the transaction, freezing the funds, or seeking additional information, in order to remain compliant. By using Tentunit, tenants and landlords alike agree to cooperate with any compliance checks or requests for information necessary to ensure adherence to these laws and rules. Tentunit’s commitment to compliance helps protect our community and maintain the integrity of our payment system.
10.8 Contact Information and Inquiries
Tentunit is dedicated to providing support and clarity regarding our payment policies. If you have any questions, concerns, or require further information about this International Payments Policy or any payment-related issue on our platform, please contact us. Our customer support and compliance team is available to assist with inquiries about billing, fees, or specific transactions. For assistance, you may reach out to Tentunit Support via email at [email protected]. You may also find additional information in our Help Center on the Tentunit website. We aim to respond to all inquiries in a prompt and professional manner.
By contacting Tentunit with payment questions, you acknowledge that our support team may need to verify your identity and account details for security purposes before discussing any specifics. We value your privacy and will handle any personal data in accordance with our Privacy Policy.
Effective Date: This International Payments Policy is effective as of November 1, 2025. It will remain in effect until amended or replaced by Tentunit. Tentunit reserves the right to update or modify this policy as needed to reflect changes in our practices, legal requirements, or for any other operational reasons. In the event of a material change, we will provide notice to our users in accordance with our Terms of Service. Continued use of the Tentunit platform after any updates to this policy constitutes acceptance of those changes. We encourage users to review this policy periodically to stay informed about how Tentunit manages payments, especially in an international context.
11. Tentunit Cancellation & Refund Policy
Effective Date: November 1, 2025
Scope: This Cancellation & Refund Policy (“Policy”) applies to all users of Tentunit, including renters (applicants) and landlords (listing owners). We use a unified policy covering all user types (with role-specific sections) for clarity and consistency. This unified approach ensures all parties understand Tentunit’s rules regarding cancellations, fees, and refunds, and it helps maintain a fair, streamlined process for everyone.
11.1. General Overview
Tentunit is a rental listings platform that connects renters with landlords. Tentunit facilitates rental applications, property listings, and certain rental transactions (including processing rent payments), but remains a facilitator rather than an actual party to any lease or rental agreement between renters and landlords. In other words, we help process applications and payments, but the lease agreement itself is between you (the renter) and the landlord. This Policy governs only the fees and transactions on the Tentunit platform such as application fees, listing fees, service fees on rent payments, and merchandise purchases and it outlines how cancellations and refunds for those platform based transactions are handled.
Key Principle: Tentunit generally treats all fees and transactions through our platform as final and non refundable. This means that fees for our services (applications, listings, etc.) are not returned once paid, and merchandise sales are considered final. We adopt this approach both to align with standard industry practices and to ensure we can continue offering our services at predictable costs. Below, we detail specific scenarios by user group.
11.2. Renters: Application Fees and Cancellations
Application Fees (Non-Refundable): When you apply for a rental unit through Tentunit, an application fee is charged (this covers services like credit and background checks). All application fees are non-refundable, without exception. This fee is for processing your application and is incurred at the time of submission, so it cannot be returned regardless of the application outcome. (It is standard in the rental industry that application fees are almost always non-refundable.)
No Refunds Regardless of Outcome: Once you submit an application, Tentunit immediately engages third-party processing services. Therefore, the application fee will not be refunded under any circumstance, including if: (a) you withdraw or cancel your application after submission, (b) the landlord/property manager rejects your application or chooses another tenant, or (c) you find housing elsewhere or change your mind after applying. The purpose of this policy is to ensure only serious applicants and to cover the cost of processing which is why the fee remains non-refundable in all cases.
Cancellation by Renters: Since Tentunit’s role for renters is to facilitate applications (rather than to book reservations), “cancellation” from a renter’s perspective usually means deciding not to proceed with an application or tenancy. If you decide not to move forward with a rental after submitting an application (even if you are approved by the landlord), Tentunit will not refund the application fee. If Tentunit offers options to make other payments through our platform (for example, a holding fee or initial rent payment), those payments would also be subject to this Policy and are generally non-refundable, except as required by law or stated otherwise at the time of payment.
Important Rent Payments and Deposits: Tentunit may provide services for paying rent or deposits through our platform, but Tentunit is not the landlord and not the ultimate holder of those funds on your behalf. Any money paid toward a rental agreement (such as a security deposit or first month’s rent) that is processed via Tentunit will be passed on to the landlord (minus any service fees per our terms). If you paid money directly to a landlord outside of Tentunit, that transaction is entirely outside the scope of this Policy and governed by your lease or rental agreement. For example, if you sign a lease and then cancel it, whether you can recover a deposit or prepaid rent depends on your agreement with the landlord and local landlord-tenant laws (not on Tentunit’s policies). Tentunit encourages landlords to fairly refund tenants in such cases when required, but we do not control those funds once they go to the landlord.
11.3. Landlords: Listing Fees, Subscriptions, and Cancellations
Listing Fees & Subscriptions (Non-Refundable): Tentunit may charge landlords (property owners/managers) fees to list properties on our platform or for upgraded listing services (for example, featured listings or subscription packages for multiple listings). All listing fees are non-refundable once you pay to post a property or for any advertising/subscription package, that payment is final. There are no refunds or credits for unused time or early termination. For instance, if you paid for a 30-day listing and you fill your vacancy in 10 days, the fee for the remaining 20 days will not be returned; all listing sales and transactions are final. Similarly, if you decide to cancel your Tentunit account or stop using our service, any fees you’ve paid for listings or subscriptions will not be refunded.
Service Fee on Rent Transactions: In addition to listing fees, if Tentunit processes rent payments through the platform, we deduct a non-refundable service fee (for example, 8%) from each rent or payment transaction. This service fee is considered earned by Tentunit once the transaction is completed. Even if a rental agreement falls through or is later canceled by either party, the service fee on any processed payment will not be refunded. For example, if a landlord uses Tentunit’s payment feature to collect a tenant’s first month’s rent and then the landlord decides to cancel the lease, Tentunit will not refund the processing fee that was deducted from that transaction.
Policy Violations or Removals: If Tentunit must remove or suspend your listing due to a violation of our Terms of Service or community guidelines (for example, fraudulent content, illegal discrimination, or other misuse of the platform), you will not be entitled to any refund of listing fees you have paid. Maintaining the integrity of the marketplace is crucial; thus, fees won’t be returned in cases where Tentunit takes down a listing because of improper conduct by the landlord.
Service Expectations (No Guarantee of Results): Tentunit charges listing fees for the opportunity to advertise your rental to the Tentunit community; these fees are not contingent on the outcome of your listing. In other words, paying to list your property is a fee for the advertising service itself, which is considered delivered once your property is posted and visible to renters. We do not guarantee that you will find a tenant, receive a certain number of inquiries, or rent your unit quickly nor do we offer refunds if your results do not meet expectations. Other industry platforms follow this same standard: they provide the service of listing but typically do not refund fees based on a failure to rent a unit or a lack of inquiries. We encourage landlords to ensure their listing details (photos, description, price) are accurate and appealing to maximize success, but ultimately Tentunit cannot guarantee outcomes and will not refund listing fees due to unsatisfactory results.
Cancellation by Landlords: In the Tentunit context, a landlord “cancelling” usually means either taking down a listing or backing out of a rental agreement with a renter. If you simply remove your listing or terminate a paid listing/subscription early, no portion of your paid fees will be refunded (as noted above). If you have accepted a renter’s application and perhaps even collected a payment (whether through Tentunit’s platform or via an external method) and then you decide to cancel or not move forward with the rental, that situation is primarily between you and the renter.
11.4 Merchandise Purchases (All Sales Final)
Tentunit may offer merchandise for sale (for example, TentUnit-branded apparel or other goods). All merchandise sales are final. We do not accept returns, exchanges, or buyer-initiated refunds on merchandise purchases. Please review product details, sizing, and your order information carefully before confirming your purchase. By completing a merchandise order, you acknowledge that you will not be able to return the item for a refund or exchange simply due to a change of mind, dislike of the product, or ordering the wrong size. In essence, treat these purchases as “no returns, no refunds” transactions – all sales are final.
Damaged or Defective Items: If you receive a merchandise item that is damaged, defective, or incorrect, you should contact Tentunit Customer Support within 7 days of receiving the product. While we do not generally allow returns or refunds, we will work with you to remedy issues of defect or error. This may include sending a replacement item or providing a refund at our discretion for the defective merchandise. Our goal is for you to receive the item in the condition promised. Aside from cases of genuine damage, defect, or shipping error, no returns or refunds will be issued for merchandise (for example, we cannot offer refunds for buyer’s remorse or normal wear and tear of an item).
11.5. Exceptions and Special Circumstances
Extenuating Circumstances: Tentunit understands that unexpected, serious events can occur (for instance, natural disasters or major emergencies). As a general rule, our fees remain non-refundable even in unforeseen circumstances, because the fees usually correspond to services already rendered (e.g., processing an application, running a background check, or displaying a listing for a period of time). However, Tentunit reserves the right to make exceptions, in its sole discretion, in truly extraordinary situations. Any such exception (for example, granting a courtesy credit or refund) will be considered on a case-by-case basis. Granting an exception in one instance does not waive our right to strictly enforce this Policy in the future. In other words, if we make a one-time exception due to a catastrophe or unusual event, that does not mean we will do so for every incident – each case will be evaluated individually.
Legal Requirements: If applicable law or regulation in your jurisdiction requires a refund despite our no-refund policy, Tentunit will comply with the law. Nothing in this Policy is intended to limit any rights you may have under consumer protection laws. For example, some states or countries may impose specific rules on rental application fees or require certain refunds under particular conditions. Tentunit’s intention is to follow all such laws. In any region where a part of this Policy is not permitted by law, that portion will be deemed modified or omitted to comply with legal requirements, and all other provisions of the Policy will remain in effect. We are committed to being legally compliant and fair, so we will honor any refund obligation that is mandated by applicable law even if our general policy states no refunds.
Platform Errors: If a technical error on Tentunit’s side (or a payment processing mistake) causes you to be charged an incorrect amount or charged more than once, we will correct the error. In such cases of billing mistakes or duplicate charges, Tentunit will issue the appropriate refunds or credits to fix the situation. These corrections are not considered “exceptions” to our no-refund policy, but rather our responsibility to ensure accurate billing. Similarly, if a payment fails to go through properly or there is a glitch that results in a failed service delivery that you paid for, we will work to make it right – this could include refunding a fee or providing a credit for the service not received. If you suspect a payment error or have been overcharged, please contact us promptly. Tentunit will investigate and address the issue as quickly as possible to ensure you are only paying for what you intended to pay for.
11.6. Unified Policy for All Users (Renters & Landlords)
Tentunit has elected to use one comprehensive cancellation and refund policy for both renters and landlords, rather than separate policies for each group. This approach is effective and standard in the industry. Major platforms often present unified policies with provisions applicable to all users, specifying differences where necessary within the same document. We have structured this Policy in the same way – a single document that clearly delineates rules for each role where appropriate.
By having a single Policy for everyone:
Consistency is ensured: All parties (whether renters or landlords) consult the same document, so there is no confusion about which rules apply. Everyone using Tentunit is on the same page regarding what fees are non-refundable and how cancellations are handled.
Reduced Operational Burden: Maintaining one policy (instead of two separate ones) means fewer documents to update and less risk of discrepancy. It is easier for Tentunit to keep one unified Policy up-to-date and legally compliant. Any change (due to a new law or a new platform feature) can be reflected universally without the risk of conflicting terms in different documents.
Clarity for overlapping scenarios: In the rental marketplace, it’s possible for a user to be both a renter and a landlord at different times (for example, someone renting one home while subletting another property). A unified Policy avoids gaps or overlaps in coverage – all terms are in one place. Such a user can find both the rules on their application fee and the rules on their listing fee without having to switch between two separate policies.
While it’s possible to have distinct policies for renters and landlords, that approach can lead to duplication and inconsistency. Industry practice favors a single, unified policy document with clearly marked sections for each user type’s concerns. Tentunit’s unified Policy is designed to be clear, user-friendly, and in line with standard practice, making it easy for all users to understand their rights and responsibilities without needing to reference multiple documents.
12. Security Deposits
A security deposit is an upfront sum paid by a tenant to guarantee performance of a lease (e.g. covering unpaid rent or property damage). It is typically collected with the first month’s rent and often equals about one month’s rent (laws commonly cap it at 1–2 months). This deposit is fully refundable if the tenant meets all lease obligations (otherwise the landlord may deduct documented costs). We hold the deposit in escrow on behalf of the landlord and tenant until lease end.
Deposit Limits: Most jurisdictions limit security deposits (commonly to 1–2 months’ rent). Some places even require payment of interest on the deposit.
Use of Funds: By law, deposit funds may only be applied to unpaid rent or damages beyond normal wear-and-tear. For example, the deposit can offset unpaid rent or necessary repairs when the tenant vacates.
Return Process: After the lease ends, the landlord inspects the property. If there are no valid claims, the full deposit is returned promptly (within the timeframe prescribed by law – often 14–60 days). If deductions are needed, the landlord provides an itemized statement and the remaining balance is refunded.
Tax/Revenue: Critically, a refundable security deposit is not income. IRS guidance says if you plan to return the deposit, do not count it as rental income when received. (Only the portion actually kept for damages becomes income in that year.) Thus, the deposit is always recorded as a liability, not part of our revenue.
Fee Regulations: A security deposit is not a sales or service fee. In fact, regulators treat a true refundable deposit differently than nonrefundable fees. For example, U.S. guidance notes that a security deposit held outside a credit account is exempt from ordinary fee caps. Likewise, some local laws expressly prohibit “excessive fees related to security deposits”. We must therefore label the deposit clearly as refundable security money and not include it in any fee structures.
Tentunit will not release any portion of the deposit until the landlord provides written confirmation, along with itemized deductions if applicable, in accordance with local landlord-tenant law.
Disclaimer: Tentunit uses commercially reasonable escrow practices through regulated financial institutions; we are not a licensed escrow agent under state law and do not provide legal or fiduciary advice.
12.1. Deposit Handling in Our System
Our platform acts as the custodian of the security deposit. When a lease is booked, the tenant pays the deposit to us and we hold it in escrow. Upon lease completion and move-out, the landlord inspects the unit and informs us of any damages or unpaid balances. If there are no issues, the landlord notifies us that the deposit is fully refundable, and we release 100% of the deposit back to the tenant. If there are claims, we deduct only the justified amount (with documentation) and forward it to the landlord; the remainder is refunded. The timing of refund or payout follows the lease agreement and local law (e.g. within the legal deadline). At all times, the deposit funds are segregated in our system until disbursement – they are never used as company revenue.
12.2. Legal & Compliance Considerations
Collecting a security deposit is a standard, legal practice in rental agreements. However, we must comply with all applicable rules. For example, most states cap the allowable deposit and mandate a deadline for return. We handle deposits accordingly so as not to violate any limits. Importantly, because the deposit is refundable, it is not treated as a fee or income. As noted by the IRS, a deposit intended for return is excluded from taxable income. Similarly, consumer regulations (e.g. CFPB/Regulation Z) clarify that such a refundable security deposit when not charged as a consumer fee – is not subject to standard fee caps.
We also watch for “junk fee” rules in housing. Some jurisdictions have recently cracked down on hidden or excessive rental fees. For instance, one locality explicitly forbids charging any “excessive fees related to security deposit”. To stay compliant, we never designate the deposit as a surcharge or profit. Instead, we only collect it to hold on behalf of the transaction. All terms (amount, use, refund conditions) are clearly disclosed to the tenant. In summary, charging and holding a security deposit is legal if done transparently and in accordance with landlord-tenant laws. It does not become part of our revenue – it remains the tenant’s money unless properly used to cover valid landlord claims.
12.3. Changes to This Policy
Tentunit may update or modify this Cancellation & Refund Policy from time to time as our platform evolves or as laws change. If we make material changes, we will provide notice to users (for example, by email or by posting a prominent notice on our site) prior to the changes taking effect. The “Effective Date” at the top of this Policy will always indicate when the last changes were made. We encourage you to review this Policy periodically to stay informed of our current terms. Continued use of Tentunit after an update constitutes acceptance of the revised Policy. If you do not agree with an upcoming change, you should cease using the platform before that new Policy takes effect and, if applicable, contact Tentunit to address any concerns. This way, you are always aware of the rules that apply when using our services.
Contact Information
If you have any questions or concerns about this Cancellation & Refund Policy, or if you believe you qualify for an exception under the “Exceptions and Special Circumstances” section, please contact Tentunit Support for assistance. You can reach us at [email protected] or via our Help Center on the Tentunit website. Our customer service team will be happy to address your inquiries and provide clarification about our cancellation and refund terms. We are here to help and want to ensure you fully understand our policies and how they affect your use of Tentunit.
Acceptance of Terms
By using the Tentunit platform, you acknowledge that you have read and understood this Cancellation & Refund Policy and agree to be bound by its terms. This Policy is designed to be transparent and fair – balancing user needs with the practical realities of Tentunit’s operations. We appreciate your business and are committed to making your experience as straightforward and positive as possible under these guidelines. Thank you for choosing Tentunit!
13. Tentunit Post-Payment Invoice Policy
Effective Date: November 1, 2025.
Tentunit processes all transactions through Stripe. Stripe automatically emails a standard payment receipt (including date, amount, and a unique receipt number) to the customer at no charge. If you (a tenant or landlord) require a more detailed invoice after payment, you must request it through Tentunit’s support. The following rules apply:
Request Procedure: Email Tentunit customer support at [email protected] to request a post-payment invoice. In your request, include the transaction date and any reference information. Requests must be submitted within 15 days of the original transaction date; requests received after 15 days will not be accommodated. Once your request is verified, Tentunit will send you an invoice after the invoicing fee (below) is paid.
Invoice Content: Each manual invoice will include the transaction date, total amount charged, the names of the involved parties (tenant and landlord), and the Stripe transaction ID. This invoice will serve as an official record for your bookkeeping and tax purposes.
Invoice Fee: A processing fee of 0.4% of the invoiced amount (capped at $2.00) will be applied to each manually requested invoice. This fee is designed to cover Stripe’s own invoicing charge and Tentunit’s administrative overhead. For example, Stripe’s published pricing for one-off post-payment invoices is 0.4% of the transaction total (up to $2, and Tentunit passes through this rate. The invoice fee is billed separately from the original transaction and must be paid in full before Tentunit issues the detailed invoice.
Purpose and Usage: The post-payment invoice is an optional document intended for business accounting and tax compliance. It contains more detailed transaction information than the standard Stripe receipt. (As Stripe notes, “invoices have more information than receipts,” and they help with tax filing and compliance.) You should use the manual invoice for expense tracking or VAT/GST reporting. The free Stripe receipt remains your primary proof of payment for the transaction.
Tentunit reserves the right to amend this policy and adjust the invoicing fee at any time. If we update the Post-Payment Invoice Policy (for example, changing the fee or procedures), we will notify affected users by email or by posting the revised policy on our website.
14. User Conduct
You agree to use the Platform and Services in a lawful and respectful manner. You must not use the Platform to conduct illegal activities or to violate the rights of others. Prohibited conduct includes, without limitation:
Posting or transmitting content that is unlawful, fraudulent, harmful, threatening, abusive, harassing, defamatory, obscene, racially or ethnically offensive, or otherwise objectionable.
Harassing, intimidating, stalking, or otherwise harming another person or their property.
Impersonating any person or entity, or falsely claiming an affiliation with any person or entity.
Using another user’s account or disclosing your account password or personal details to others.
Circumventing or attempting to bypass any verification or security measures on the Platform.
Misrepresenting your identity, qualifications, interests, or intentions in any Listing or Application.
Using the Platform for any commercial solicitation or unauthorized advertising other than as authorized by these Terms.
Scraping, crawling, or otherwise collecting information from the Platform by automated means or in violation of these Terms.
Transmitting viruses, malware, or any other malicious code.
Engaging in any form of data mining or data harvesting.
Interfering with or disrupting the Platform or Services, servers, or networks.
Attempting to gain unauthorized access to any portion or feature of the Platform or any other systems or networks connected to the Platform.
If we have reason to believe that you have violated these rules or any provision of these Terms, Tentunit may suspend or terminate your Account, remove content, and cooperate with law enforcement. You acknowledge that Tentunit does not pre-screen all User Content, but that Tentunit reserves the right to refuse or remove any content that violates these Terms or is otherwise objectionable.
15. Content and Listings
All Listings, photos, videos, and written descriptions you post on the Platform must be truthful, accurate, and not misleading. You represent that you have the right to post all content in your Listings, including ownership or permission to use any photos, trademarks, or copyrighted materials. You agree not to post any materials in a Listing or elsewhere on the Platform that violate any law or third-party rights, including intellectual property rights, publicity or privacy rights, or agreements with other parties.
You retain ownership of all content you submit to the Platform (“User Content”). However, by posting User Content on or through the Platform, you grant Tentunit a worldwide, non-exclusive, royalty-free, irrevocable, sublicensable (through multiple tiers), and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content solely for the purpose of operating, promoting, and improving the Platform and Services. This license includes the right for Tentunit to allow others (such as other Users) to view your content. Tentunit will never sell your User Content to third parties for profit, but we may use it as part of marketing or otherwise in connection with the Services.
Tentunit has no obligation to host or serve any User Content and may remove or disable access to any content that we, in our sole discretion, consider to be in violation of these Terms or harmful to our interests. We are not responsible for, and do not guarantee, the completeness, accuracy, or reliability of any User Content or Listings. In cases where Listings or content are removed, Tentunit may attempt to notify the user, but is not obligated to do so. Any questions or disputes regarding the content of a Listing should be directed to the posting user.
16. Intellectual Property Rights
All intellectual property rights in the Platform and Tentunit’s content are owned by Tentunit or its licensors. This includes, without limitation, the design, layout, look, appearance, graphics, and other elements of the Platform; all software code; all copyrights; and all trademarks, service marks, and trade names (collectively, “Tentunit IP”). Except for the limited rights expressly granted in these Terms, Tentunit and its licensors retain all rights in the Tentunit IP. You agree not to copy, reproduce, modify, create derivative works of, distribute, publicly display, or perform any Tentunit IP. You also agree not to remove, obscure, or alter any proprietary notices or labels contained on the Platform or in Tentunit’s content.
The Tentunit name and logo are trademarks or registered trademarks of Tentunit Inc. All other trademarks, service marks, or trade names appearing on the Platform are the property of their respective owners. No license or right is granted to use any trademark of Tentunit or any third party in any manner without the respective owner’s prior written permission.
For User Content (as defined in Section 14), you retain all ownership rights. By posting User Content, you do not lose ownership of your intellectual property. However, you grant the licenses to Tentunit as described above. You also affirm, represent, and warrant that you own or have the necessary rights to grant us this license to use your User Content. Tentunit disclaims any liability for any unauthorized use of User Content by others who access the Platform.
If you believe that any content on the Platform infringes your copyright or other intellectual property rights, please see our Copyright Policy or contact Tentunit at [email protected] with detailed information so we can promptly address it. Tentunit reserves the right to terminate or suspend accounts of repeat infringers.
17. Disclaimer and Limitations of Liability
No Warranty. THE PLATFORM, SERVICES, AND ALL INFORMATION AND CONTENT PROVIDED THROUGH THE PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. TENTUNIT DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NONINFRINGEMENT, OR QUIET ENJOYMENT. Tentunit makes no warranty that the Platform or Services will meet your requirements, or that the operation of the Platform will be uninterrupted, secure, or error-free. Tentunit does not guarantee that Listings are accurate or that any transaction will be successfully completed. You understand and agree that any material or data downloaded or otherwise obtained through the use of the Platform is done at your own discretion and risk, and that you will be solely responsible for any damage to your device or loss of data.
To the fullest extent permitted by law, Tentunit does not warrant or guarantee: (i) the truthfulness, accuracy, or reliability of any Listings or User Content; (ii) any interactions or communications between Users; (iii) the quality or condition of any rental property listed; (iv) any endorsements or recommendations by Tentunit for any Users, properties, or other parties; (v) that the Platform is free of viruses, malicious code, or other harmful components; or (vi) the results obtained from using the Platform.
Limitation of Liability. EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL TENTUNIT, ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR PARTNERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF USE, BUSINESS INTERRUPTION, OR CORRUPTION OF DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, EVEN IF TENTUNIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TENTUNIT’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT OF FEES YOU PAID TO TENTUNIT IN THE SIX (6) MONTHS PRECEDING THE CLAIM (OR USD $100, IF GREATER). This limitation applies whether the claim is in contract, tort (including negligence), or otherwise. Some jurisdictions do not allow the exclusion or limitation of certain types of damages, so in such jurisdictions, Tentunit’s liability is limited to the fullest extent permitted by law.
Landlord-Tenant Relationship. Tentunit is not responsible for enforcing rental agreements or mediating landlord-tenant disputes. Any disputes arising from a rental transaction or housing arrangement are the sole responsibility of the involved parties. Tentunit is not responsible for any loss or damage incurred as a result of interactions between Users or any agreements entered into off the Platform.
18. Indemnification
You agree to indemnify, defend, and hold harmless Tentunit and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, and contractors (the “Indemnified Parties”) from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to: (a) your breach of these Terms; (b) your violation of any applicable law, rule, or regulation; (c) your violation of any rights of a third party, including intellectual property, privacy, or contractual rights; (d) your negligence or willful misconduct; (e) your use of the Platform or Services; or (f) any User Content that you post or transmit on or through the Platform. Tentunit will promptly notify you in writing of any claim subject to indemnification, and you agree to cooperate with Tentunit in the defense and settlement of such claim. Tentunit reserves the right to assume sole control of the defense and settlement of any claim, and you will not settle any claim without Tentunit’s prior written consent. This indemnification obligation survives termination of your Account and these Terms.
19. Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) due to causes beyond its reasonable control. Such events include, but are not limited to, acts of God, natural disasters, fire, flood, epidemics or pandemics, war, terrorism, riot, civil unrest, government action or failure, labor strikes or disruptions, or failure of suppliers, technology providers, or infrastructure. If a force majeure event occurs, the affected party shall promptly notify the other party and shall make reasonable efforts to mitigate the effects of the event. If the force majeure event continues for more than thirty (30) days, either party may terminate the affected obligations by written notice to the other party without further liability (other than for payment of Fees for Services provided before termination).
20. Termination
Tentunit may suspend or terminate your access to the Platform and/or these Terms (in whole or in part) immediately and without notice if you materially breach any provision of these Terms. Material breaches include, but are not limited to, violation of Section 13 (User Conduct) or any applicable law. Tentunit may also suspend or terminate your Account at any time and for any reason at its discretion (for example, if Tentunit believes your Account has been inactive, or if Tentunit is discontinuing the Platform). Upon any termination, you must cease all use of the Platform and delete the application from your devices. Tentunit may delete or disable your Account and all content therein and may block your access to the Platform.
If you wish to terminate these Terms, you may do so by deleting your Account. Termination by you does not relieve you of any obligations incurred prior to termination (for example, you must still pay any outstanding Fees). The rights and licenses granted in Sections 3, 14, and 15, and the provisions in Sections 9, 13, 14, 15, 16, 17, 19, 20, 21, and 23, shall survive termination of these Terms. Upon termination, all disclaimers, limitations of liability, indemnification obligations, and any remaining payment obligations shall continue in full force.
21. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform that is not subject to arbitration (as set forth below) shall be brought exclusively in the state or federal courts located in Delaware. You and Tentunit consent to personal jurisdiction and venue in such courts, and waive any objections to such jurisdiction or venue. If any part of this choice of law provision is deemed unenforceable, that part shall be severed, and the remaining choice of law provisions shall remain in effect.
22. Dispute Resolution
22.1 Informal Negotiations
In the event of any dispute or claim arising out of or relating to these Terms or the Platform, the parties agree to first attempt to resolve the dispute informally through good-faith negotiations for at least thirty (30) days. A party may initiate informal negotiations by providing written notice to the other party describing the nature of the dispute in reasonable detail.
22.2 Arbitration
If the dispute is not resolved by informal negotiation, you and Tentunit agree to resolve any remaining disputes by binding arbitration on an individual basis, except for disputes in small claims court. The arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitrator shall be neutral and agreed upon by the parties, or if the parties cannot agree, appointed according to the AAA rules. The arbitration will be held in New Castle County, Delaware, unless the parties agree to a different location. The arbitrator shall apply Delaware law and the applicable statutes of limitations, and shall honor claims of privilege recognized at law. The arbitrator has the authority to award any relief that would otherwise be available in court.
22.3 Exceptions to Arbitration
Notwithstanding the foregoing, either party may seek interim or preliminary injunctive relief in a court of appropriate jurisdiction in Delaware, and neither party will contest personal jurisdiction or venue there, in order to protect the status quo pending arbitration. Both parties also retain the right to bring an individual action in small claims court for disputes or claims within the small claims jurisdictional limit. Additionally, Tentunit may seek injunctive or other equitable relief in any court if necessary to protect its intellectual property or proprietary rights.
22.4 Waiver of Class Actions
YOU AND TENTUNIT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator or court may award attorney’s fees, court costs, and damages against a party if the arbitrator or court finds the party’s claims to be frivolous or in bad faith.
22.5 Arbitration Procedure
Each party shall bear its own attorney’s fees and costs unless the arbitrator finds that a claim was frivolous, unreasonable, or brought in bad faith, in which case the arbitrator may award reasonable fees and costs to the prevailing party. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. This arbitration clause shall survive termination of these Terms.
23. Modifications to Terms
Tentunit reserves the right to modify or update these Terms at any time, for any reason, and without prior notice to you. When we make changes, we will revise the “Last Updated” date at the top of these Terms and/or post a notice on the Platform. It is your responsibility to review these Terms periodically for changes. Your continued use of the Platform after any changes are posted means you accept those changes. If you do not agree to the modified Terms, you must stop using the Platform and may choose to terminate your Account. We may also require you to re-accept the Terms periodically or upon certain events (such as after a major update to the Platform or after you change your account information).
24. Miscellaneous Provisions
Entire Agreement. These Terms, together with any policies, guidelines, or terms expressly incorporated herein by reference (including any Privacy Policy or Copyright Policy), constitute the entire agreement between you and Tentunit regarding the Platform and Services, and supersede all prior or contemporaneous understandings or agreements (whether written or oral). No other agreements, promises, representations, or understandings (except for those expressly contained in these Terms) shall be binding.
Severability. If any provision of these Terms is found to be illegal, invalid, or unenforceable by a court of competent jurisdiction, such provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect.
No Waiver. Tentunit’s failure or delay in enforcing any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of Tentunit.
Assignment. You may not transfer or assign your rights or obligations under these Terms without Tentunit’s prior written consent. Tentunit may freely assign or transfer its rights and obligations under these Terms, in whole or in part, without notice to you. These Terms will be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
Relationship of Parties. Nothing in these Terms shall be deemed to create any partnership, joint venture, employment, or agency relationship between you and Tentunit. Neither party has authority to bind the other or incur obligations on the other’s behalf.
Notices. Unless otherwise specified, all notices or other communications to you may be provided by posting on the Platform or by emailing the address you provided in your Account registration. You agree to receive electronic communications from Tentunit and that all agreements, notices, disclosures, and other communications that Tentunit provides electronically satisfy any legal requirement that such communications be in writing. You are responsible for ensuring that your email and contact information on file with Tentunit is correct. To give us notice, you may write to Tentunit at the contact information provided on the Platform or to [email protected]. All notices sent by you to Tentunit must be sent to Tentunit’s principal address or email and will be deemed delivered when received.
Force Majeure (continued). As provided in Section 18, Tentunit shall not be liable for delays due to events beyond its reasonable control. This section does not limit any other rights or excuses for nonperformance under these Terms.
Governing Language. These Terms are written in English. If Tentunit provides translations of these Terms in other languages, the English version will govern in the event of any inconsistency.
Third-Party Rights. Except as explicitly stated, these Terms do not confer any rights or remedies upon any person other than the parties to these Terms and permitted successors and assigns.
Tentunit Platform Verification Policy
Effective Date: November 1, 2025
Purpose and Scope
Tentunit may require users to verify their identity, qualifications, or other relevant information before accessing certain services or features on the platform. This Verification Policy describes Tentunit’s requirements and procedures for such verification. It applies in particular to student renters seeking housing and landlords listing properties. The purpose of verification is to manage risk and build trust across the platform by confirming that user-provided information is accurate and authentic.
Applicability
Verification is required for users in specific roles or situations, including but not limited to:
Student Renters: Individuals seeking to rent student housing must verify their student status before completing rental transactions. Tentunit now verifies eligibility by requiring an official enrollment letter issued by an accredited college or university. The enrollment document must clearly show the student's full name, institution name, and current enrollment status.
Landlords / Property Owners: Users listing properties for rent must verify their identity and property credentials. Tentunit uses Stripe Identity (or equivalent third-party verification services) to confirm the identity of landlords and the validity of their property listings.
Other Users or Services: Tentunit may impose verification requirements on other users or services as needed. Tentunit reserves the right to require verification for any user or service where verification is deemed necessary for safety, legal compliance, or platform integrity.
These requirements are designed to ensure a safe, trustworthy, and reliable marketplace for all users.
Users subject to verification must provide the information or documentation needed to confirm their identity or qualifications. Verification may include:
Verification Requirements
Student Verification: Proof of enrollment (such as a university ID card, enrollment letter, transcript, or other official documentation) to confirm student status.
Property/Ownership Documents: Proof of ownership or authorization to list a property (such as a deed, title, lease agreement, or business registration) to confirm a landlord’s authority.
Other Qualifications: Any other documents or data required for specific services (e.g. professional licenses, certifications, or accreditation letters).
Verification may be conducted through third-party services and/or manual review of submitted documents. Tentunit reserves the right to specify which documents or third-party checks are acceptable and to update these requirements at any time.
Verification Procedures
To complete verification, users may be asked to submit documents or undergo third-party checks as follows:
Document Submission: Users may upload scanned or photographed copies of required documents. These may include government IDs, enrollment letters, or property documents. Documents must be legible and valid.
Third-Party Checks: Tentunit may use third-party identity and eligibility verification providers. For example, Stripe Identity is used to verify landlords’ identities and property details. Tentunit may substitute alternative or additional providers or methods at its discretion.
Additional Steps: In some cases, Tentunit may require extra steps such as live photo verification, video confirmation, or contact information verification.
Tentunit reserves the right to change or enhance its verification procedures at any time. Users are responsible for complying with any updated requirements.
User Obligations
Users undergoing verification must:
Provide Accurate Information: Supply true, accurate, and complete information at all stages of the verification process.
Submit Required Documentation: Promptly provide all requested documents and data (e.g. IDs, enrollment proof, property documents) in the prescribed format.
Cooperate with Verification: Complete any verification steps, such as answering questions or performing live checks, as requested by Tentunit or its providers.
Maintain Eligibility: Keep submitted information up to date (e.g. renew expired documents) and notify Tentunit if any verified information changes.
Failure to comply with these obligations may result in denial of verification or access. Users acknowledge that:
No Guarantee of Verification: Providing requested information and documents does not guarantee that Tentunit will complete or approve verification. Verification outcomes are at Tentunit’s and the third parties’ discretion. Even if all requirements are met, Tentunit may be unable to verify a user’s information. Inability to verify may restrict or deny access to certain services.
Accuracy of Information: Tentunit is not responsible for consequences arising from inaccurate or fraudulent information provided by the user.
Verification of Listings and Content
In addition to verifying user identities, Tentunit may verify the accuracy and authenticity of property listings and other user-generated content. This may include:
Property Listings: Confirming that listed properties exist at the stated location and that the listing details (address, photos, descriptions) are accurate. Tentunit may request additional proof (such as utility bills or maps) to verify a listing’s legitimacy.
User Content: Reviewing or verifying any content a user submits (such as rental application information or public reviews) to ensure it complies with Tentunit’s standards.
Users must ensure that all listings and content they submit are truthful and not misleading. Tentunit reserves the right to suspend, remove, or require re-verification of any listing or content that fails verification or is suspected to be fraudulent.
Prohibited Conduct
Users are strictly prohibited from any actions that undermine the verification process, including but not limited to:
Bypassing Verification: Attempting to avoid required verification steps (for example, by creating multiple accounts or misusing accounts of others).
Providing False Information: Submitting forged, altered, or expired documents; using false identities; or misrepresenting enrollment or ownership status.
Impersonation: Verifying the identity of another individual or allowing another person to verify on one’s behalf.
Manipulation of Systems: Interfering with or attempting to hack, manipulate, or otherwise exploit the verification systems or third-party services.
Any attempt to bypass, manipulate, or falsify the verification process is a serious violation of this policy and will result in immediate action by Tentunit.
Enforcement and Consequences
Tentunit enforces this Verification Policy strictly. Violations may result in:
Account Suspension or Termination: Users who fail to comply with verification requirements, or who engage in prohibited conduct, may have their accounts suspended or permanently terminated without prior notice.
Access Restrictions: Tentunit may deny access to specific services or features (such as listing properties or making rental transactions) if verification is not completed successfully.
Legal Action: Tentunit reserves the right to pursue legal remedies, including claims for damages, against any user who submits fraudulent information or otherwise violates this policy.
No Warranty: Tentunit does not guarantee that verification will be successful for any user. Users whose verification fails or is declined will not be entitled to compensation, and Tentunit may refuse access to services at its discretion.
Changes to Verification Methods and Policy
Tentunit reserves the right to update or modify this Verification Policy and its verification methods at any time. This includes changing the types of information required, the acceptable forms of documentation, and the third-party services used. Any such changes will be effective immediately upon posting. Users are responsible for reviewing and complying with the current policy. Continued use of Tentunit services after any updates to this policy constitutes acceptance of those changes.
Tentunit International Payments Policy
Effective Date: November 1, 2025
Introduction
Tentunit is committed to providing a fair, transparent, and compliant payment experience for all our users, including both tenants and landlords. This International Payments Policy outlines the terms and conditions governing all payment transactions on the Tentunit platform, with a focus on international payment handling. By using Tentunit’s services, you agree to adhere to this policy as well as any other applicable terms of service. This policy is intended to ensure that all payments are processed securely in accordance with U.S. laws, payment card network rules, and Tentunit’s commitment to non-discrimination and transparency in pricing.
Payment Processing in USD
All payments on the Tentunit platform must be made in United States Dollars (USD). Tentunit utilizes Stripe, a third-party payment processor, to handle all transactions. No currency conversion is offered at checkout; the prices for rentals, fees, or other charges are listed in USD and will be charged in USD. Regardless of a tenant’s location or the currency of their credit/debit card, Tentunit will bill the transaction in USD through Stripe. This means the amount a tenant sees at checkout is the exact USD amount that will be charged. There are no options to pay in any currency other than USD on the Tentunit platform.
Foreign Transaction Fees and Currency Conversion
Because Tentunit only charges in USD, tenants using payment methods based in other currencies or countries may encounter currency conversion or foreign transaction fees imposed by their own bank or card issuer. For example, if a tenant’s credit card is issued outside the United States or in a currency other than USD, the bank or card provider might convert the USD charge into the card’s home currency and may levy additional fees (such as foreign transaction fees or exchange rate charges). Tentunit does not charge any international transaction surcharge or conversion fee. Any additional amount that appears on a tenant’s card statement due to currency conversion or international usage is determined solely by the tenant’s financial institution. Tentunit has no control over these external fees and disclaims any responsibility or liability for costs imposed by a tenant’s bank or card issuer in connection with currency conversion. Tenants are encouraged to contact their card issuer or bank if they have questions about any foreign transaction fees or exchange rates applied.
Equal Pricing (No Discrimination)
Tentunit maintains a strict policy of zero discrimination in pricing based on card origin or user location. This means that a tenant using an international credit/debit card will be charged the same price for a booking as a tenant using a U.S. domestic card. There are no additional charges, markups, or surcharges imposed by Tentunit for using a card issued outside of the United States. The rental rates and any applicable Tentunit fees are uniform for all tenants on the platform, regardless of where in the world the tenant is booking from or the country of origin of their payment method. This practice ensures fairness and transparency: the price listed for a Tentunit rental is the price everyone pays, barring any taxes or government-imposed fees that are applicable uniformly. Tentunit is committed to treating all users equally and will not steer, encourage, or require any currency conversion that could result in higher costs to certain users. In line with payment card network rules, we do not discriminate or differentiate pricing based on the card’s country of issuance or the cardholder’s nationality.
Absorption of International Processing Costs
Tentunit absorbs all standard payment processing fees associated with transactions on our platform, including any additional fees for international card transactions. If Stripe or any payment processor charges a higher fee for processing an international or non-U.S. issued card, Tentunit will bear that cost internally rather than passing it on to the tenant. For example, payment processors like Stripe commonly charge merchants extra (often a percentage surcharge) for cards issued outside the processing country or for currency conversion. Under this policy, Tentunit covers such additional processing costs as part of our business expenses. Tenants will never see a higher charge due to the use of an international card. The amount a tenant authorizes at checkout in USD is the only amount Tentunit will charge for the transaction. This commitment reflects Tentunit’s dedication to a transparent pricing model where the burden of payment processing overhead — including international transaction fees charged to us by our processor — is not placed on our customers.
Landlord Payouts and Service Fees
All Tentunit landlords (property owners or managers who list rentals on our platform) are currently U.S.-based, and all payout disbursements to landlords are made in U.S. Dollars (USD). When a tenant makes a payment through Tentunit, the funds are collected in USD and later distributed to the respective landlord in USD as well.
As part of Tentunit’s platform services, landlords are subject to a service fee deducted from their payouts. While Tentunit generally applies an 8% platform service fee, the exact fee may vary by state due to differences in operational costs, compliance obligations, and regional service infrastructure. This means that in some jurisdictions, landlords may be charged a slightly higher or lower percentage than the standard 8%.
For example, if a tenant pays $1,000 in rent, and the applicable platform fee in that landlord’s state is 8%, Tentunit would deduct $80 as the service fee, resulting in a net payout of $920 to the landlord. If the applicable fee were 7%, the deduction would be $70. The specific platform fee percentage is clearly disclosed to the landlord at the time of listing or in their payout documentation.
This service fee covers access to Tentunit’s tools, platform infrastructure, payment processing, compliance systems, customer support, and promotional reach. It applies uniformly within each jurisdiction and is assessed only on the landlord’s side; tenants are not charged this fee.
Tentunit provides full documentation of all service fees deducted from payouts for transparency. Landlords are responsible for any taxes or financial reporting related to the earnings they receive through Tentunit. Tentunit will comply with all applicable U.S. tax reporting obligations for landlord payouts, including the issuance of Form 1099-K where required by law.
Full Payment at Checkout
Tenant payments must be made in full at the time of checkout. Tentunit does not support split payments, partial payments, or installment plans for a booking or rent payment. This means that a tenant is required to pay the entire amount due (such as the rental amount for the booking term and any applicable taxes or fees) in a single transaction when they confirm a reservation or rental. We do not allow dividing the payment across multiple credit cards or payment methods, and we do not offer any “pay later” or deferred payment options on our platform. By requiring full payment upfront, Tentunit ensures a secure and straightforward transaction for both the tenant and the landlord, and it avoids complications that can arise from incomplete payments. Once the payment is submitted and processed, the tenant will receive confirmation of the successful payment, and the booking will be secured. Failure to submit the full payment at checkout will result in the booking not being completed – the reservation will not be confirmed until the full amount is paid. If a tenant’s payment method fails or is declined for the full amount, the tenant will be prompted to provide a different valid payment method to complete the transaction in full. Tentunit reserves the right to cancel or not honor any booking request that is not accompanied by full payment at the time of checkout, in accordance with this policy.
Compliance with U.S. Laws and Card Network Rules
Tentunit conducts all payment activities in strict compliance with applicable United States laws and regulations, as well as the rules and standards of global payment card networks (such as Visa, MasterCard, American Express, and Discover). We adhere to U.S. financial laws including, but not limited to, anti-money laundering (AML) regulations, economic and trade sanctions enforced by the U.S. Treasury’s Office of Foreign Assets Control (OFAC), and any other relevant federal or state laws governing financial transactions and electronic payments. All users of Tentunit must provide accurate information and use our platform for legitimate, lawful transactions only. Transactions that violate U.S. law or involve prohibited parties or countries will be declined or canceled. Tentunit also complies with card network rules that are designed to protect cardholders and merchants. This includes abiding by regulations on surcharging (for example, not adding unauthorized fees to card transactions), honoring cards from all regions without discrimination, and maintaining robust security standards such as PCI DSS (Payment Card Industry Data Security Standard) for handling card data. In the event that a payment appears to conflict with legal requirements or card network rules, Tentunit may take appropriate actions, including declining the transaction, freezing the funds, or seeking additional information, in order to remain compliant. By using Tentunit, tenants and landlords alike agree to cooperate with any compliance checks or requests for information necessary to ensure adherence to these laws and rules. Tentunit’s commitment to compliance helps protect our community and maintain the integrity of our payment system.
Contact Information and Inquiries
Tentunit is dedicated to providing support and clarity regarding our payment policies. If you have any questions, concerns, or require further information about this International Payments Policy or any payment-related issue on our platform, please contact us. Our customer support and compliance team is available to assist with inquiries about billing, fees, or specific transactions. For assistance, you may reach out to Tentunit Support via email at [email protected]. You may also find additional information in our Help Center on the Tentunit website. We aim to respond to all inquiries in a prompt and professional manner.
By contacting Tentunit with payment questions, you acknowledge that our support team may need to verify your identity and account details for security purposes before discussing any specifics. We value your privacy and will handle any personal data in accordance with our Privacy Policy.
Effective Date: This International Payments Policy is effective as of November 1, 2025. It will remain in effect until amended or replaced by Tentunit. Tentunit reserves the right to update or modify this policy as needed to reflect changes in our practices, legal requirements, or for any other operational reasons. In the event of a material change, we will provide notice to our users in accordance with our Terms of Service. Continued use of the Tentunit platform after any updates to this policy constitutes acceptance of those changes. We encourage users to review this policy periodically to stay informed about how Tentunit manages payments, especially in an international context.
1. Introduction and Scope
Welcome to Tentunit! These Payment Terms of Service (“Payment Terms”) are a legal agreement between you (“User” or “you”) and Tentunit (referred to as “Tentunit,” “we,” “us,” or “our”) and they govern your use of Tentunit’s payment processing services (“Payment Services”). The Payment Services include all functionalities that enable you to make or receive payments through the Tentunit platform, such as rent payments, security deposits, service fees, or any other payments related to rentals or services offered via Tentunit. These Payment Terms also apply to any other transactions facilitated by Tentunit, now or in the future, including purchases of goods or merchandise through the Tentunit platform.
By using Tentunit’s Payment Services, you agree to these Payment Terms, which form a binding contract between you and Tentunit. You also agree to Tentunit’s general [Terms of Service] and [Privacy Policy], which remain in effect. If there is any conflict between these Payment Terms and the general Terms of Service, these Payment Terms will control with respect to Payment Services. If you do not agree with any part of these Payment Terms, you must not use the Payment Services.
Eligibility: You must be at least 18 years old (or the age of legal majority in your jurisdiction) and able to enter into contracts to use the Payment Services. By using Tentunit, you represent that you meet this eligibility requirement. Tentunit may require you to verify your identity or eligibility at any time; providing false information is a violation of these terms.
2. Key Definitions
For purposes of these Payment Terms:
Tentunit Platform – The Tentunit websites, mobile applications, and related services that allow users to list, find, and rent housing accommodations or other services, and to communicate and transact with each other.
Payment Services – The payment processing and related services provided by Tentunit that enable Users to pay, receive, and manage funds for transactions made through the Tentunit Platform. This includes payment for rentals (e.g., rent, deposits, booking fees), as well as any other payments such as service fees, fines, or product purchases facilitated by Tentunit.
User – Any individual or entity using Tentunit’s Platform and Payment Services. This includes Renters/Guests/Tenants (individuals paying for a rental or service) and Hosts/Landlords/Property Owners (individuals or entities receiving payment for providing a rental property or service).
Payment Method – A financial instrument that you have added to your Tentunit account and authorize Tentunit to charge for payments, such as a credit card, debit card, bank account (for ACH), digital wallet, or other method we support.
Payout Method – The means by which Tentunit pays out funds to a User (typically a Host/Landlord), such as a bank account for direct deposit, an electronic payment address (like PayPal), or other payout options Tentunit supports.
Service Fees – Any fees charged by Tentunit to Users for use of the Platform or Payment Services. For example, this could include a percentage fee from hosts or a convenience fee from renters for certain Payment Methods (if applicable, as disclosed by Tentunit).
Dispute – Any claim, chargeback, reversal, or controversy arising out of or relating to payments made through Tentunit, including payment authorization issues, refund requests, or alleged unauthorized transactions.
Any terms not defined here have the same meaning as in Tentunit’s general Terms of Service.
3. Relationship to Other Agreements
These Payment Terms supplement the Tentunit Terms of Service (“General Terms”) that you agreed to when signing up. All provisions of the General Terms (such as those concerning acceptable use, intellectual property, etc.) apply to your use of Payment Services as well. If the General Terms contain an arbitration clause or other dispute resolution terms, those apply in addition to the ones in these Payment Terms. However, in case of direct conflict, the specific terms in this Payment Terms document will govern matters of payments.
Importantly, Tentunit’s Privacy Policy outlines how we collect, use, and protect your personal information. By using the Payment Services, you consent to the collection and use of your information as described in the Privacy Policy (for example, using your account and financial information to process payments, to detect fraud, and to comply with legal obligations).
4. Description of Payment Services
Tentunit provides a platform that facilitates payments between renters and landlords (and possibly between other users for other services). Tentunit is NOT a bank or an escrow agent; instead, we act as a limited payment collection agent for the purpose of accepting funds from renters on behalf of landlords, and forwarding those funds to landlords under the terms described here. When a renter makes a payment through Tentunit, the renter’s obligation to the landlord is considered fulfilled at the time of payment to Tentunit. The landlord, in turn, authorizes Tentunit to collect payments on their behalf and agrees that payment by a renter to Tentunit is tantamount to payment directly to the landlord. Tentunit will then remit the funds to the landlord pursuant to these terms and any other agreed policies.
Tentunit’s Payment Services may include (but are not limited to):
Payment Processing (Pay-in): Charging a renter’s chosen Payment Method for amounts due (such as rent, security deposits, utility payments if processed through the platform, merchandise purchases, or Tentunit service fees). This could be a one-time charge or a recurring charge (e.g., monthly rent autopay) as set up by the user.
Payment Disbursement (Payout): Transferring funds to a landlord’s or service provider’s account (their Payout Method) after a successful transaction. For example, releasing a rent payment to a landlord’s bank account after deducting any applicable fees or after any agreed-upon hold period (such as releasing funds on the lease start date).
Refunds and Adjustments: Initiating refunds to a renter when appropriate (for instance, if a booking is canceled within the allowed cancellation period, or if a refund is issued under Tentunit’s policies or dispute resolution outcome).
Payment Support Services: Other related services such as currency conversion (if ever applicable), generating payment receipts, facilitating communication regarding payments, and resolving payment issues like chargebacks or errors.
Future Services: The Payment Services definition is broad to include new offerings Tentunit may introduce. For example, if Tentunit begins selling merchandise (like t-shirts or other apparel) or offering insurance or other add-ons, payments for those items would also be processed under these Payment Terms.
Listing Fee
One-time per listing
$25.00
Landlord
Paid upfront at time of listing.
Application Fee
Per applicant
$10.00
Tenant
This fee is paid by each applicant. No cost to the landlord.
Rent Processing Fee
Monthly recurring
8% of total monthly rent
Landlord
Deducted from monthly rent collected via Tentunit.
Withdrawal Fee Notice:
All landlord rent withdrawals from the Tentunit Platform are subject to an 8% service fee, which is automatically deducted at the time of withdrawal. This fee is applied to the total rent amount collected from the tenant and is retained by Tentunit to support platform operations, maintenance, and service continuity.
Example: If a tenant pays $1,000 in rent, $1,000 will appear in the landlord’s Tentunit balance. Upon withdrawal, an 8% fee ($80) will be deducted, and the landlord will receive $920.
You understand and agree that Tentunit is not a party to any lease, rental agreement, or service contract between Users. Our role is limited to providing the Payment Services and the broader Tentunit platform that connects Users. Apart from our role as a payment agent solely for facilitating payments, all contractual obligations regarding the rental or service (such as providing a habitable property, paying rent on time, etc.) are between the renter and the landlord. Tentunit has no control over or responsibility for the quality, safety, legality, or integrity of the rental properties or other services provided by Users.
5. Using the Payment Services
5.1 Account Setup and Payment Methods
To use the Payment Services, you must have a registered Tentunit user account in good standing. You must provide current, accurate information for your account, including a valid email, and maintain at least one valid Payment Method (if you are paying) or Payout Method (if you are receiving funds) on file.
Payment Method Authorization: By adding a Payment Method to Tentunit, you represent that you are authorized to use that method (e.g., you are the cardholder for a credit card, or the holder of the bank account). You authorize Tentunit to charge your provided Payment Method for all amounts that become due in connection with your use of Tentunit’s services. This includes rental payments, security deposits, Tentunit service fees, taxes, or other charges described at checkout. We may charge your Payment Method directly or through a third-party payment processor. If your primary Payment Method fails or is insufficient, you authorize Tentunit to attempt to charge on any other Payment Method you have on file (such as a backup credit card) to collect amounts due.
Payout Method Authorization: By setting a Payout Method (e.g., providing your bank account for direct deposit), you represent that you are the owner of that account or authorized to receive funds there. You authorize Tentunit to send payments due to you (for example, rental proceeds minus any fees) to the designated Payout Method. You are responsible for the accuracy of your Payout Method details; any errors in the information may result in delays or inability to receive funds, for which Tentunit is not responsible.
Identity Verification: You agree that Tentunit may, directly or through third parties, conduct any necessary inquiries to verify your identity and information. This could include asking for your legal name, address, date of birth, government-issued identification, tax identification number (for issuing IRS 1099-K forms or other tax documents, if applicable), and other information as required by law (such as anti-money laundering regulations) or by our internal policies. We may also request additional documentation (for example, a copy of your ID or proof of bank account ownership) to confirm your identity or investigate suspected fraud. By using the Payment Services, you consent to Tentunit obtaining background or credit checks where permitted by law in order to verify your identity or financial standing. If you refuse to provide requested information or we cannot verify your identity, Tentunit may limit or terminate your use of the Payment Services.
Third-Party Services: Tentunit uses third-party services to operate the Payment Services, including payment processors, money transmitters, banking partners, and identity verification providers. When you use Tentunit’s Payment Services, you are also subject to the terms and conditions of these third-party providers. For example, Tentunit may use Stripe, Inc. (for card payments or payouts) and if so, you agree to Stripe’s Connected Account Agreement; if we use Plaid Technologies, Inc. (for bank account login verification), you consent to Plaid’s Privacy Policy and terms. We will provide or refer you to the relevant third-party terms wherever required (such as during account linking or payout setup). While Tentunit facilitates these integrations, we do not control the services provided by third parties. We are not responsible for any errors or breaches on the part of those external services, but we will use reasonable efforts to ensure that any third-party involved in processing your payments maintains commercially reasonable security and legal compliance.
5.2 Payment Process for Rentals and Services
This section explains how payments work for typical rental transactions on Tentunit:
Booking Requests and Authorizations: When a renter initiates a booking or rental request, Tentunit may authorize the renter’s Payment Method for the total amount due (for example, first month’s rent or a deposit). In some cases, the renter may have the option to pay a portion upfront and the rest later (if Tentunit offers a split-payment or installment plan). The renter will be informed at checkout of the payment schedule (e.g., pay first month now, automate monthly payments thereafter). By confirming a booking, the renter gives Tentunit the authorization to charge their Payment Method for the specified amounts on the schedule shown at checkout. Tentunit may place a hold (authorization) for the payment, which reduces the available credit or balance but is not yet a settled charge until the booking is confirmed.
Payment Timing: If the rental or service is confirmed (e.g., the landlord accepts the booking or lease agreement is signed), Tentunit will collect the payment from the renter’s Payment Method. Typically, the charge for rent or booking fees is captured immediately upon confirmation of the rental agreement. For recurring rent payments, Tentunit will charge the renter’s Payment Method on the schedule agreed (for instance, on the same day each month). Recurring Payments: By enrolling in an automated recurring payment (such as monthly rent autopay), the renter authorizes Tentunit to charge their Payment Method on a recurring basis for the amounts due. The renter can cancel a future recurring payment by providing notice to Tentunit at least three (3) business days before the next scheduled charge (to give us and our bank processors time to cancel the authorization). If proper advance notice is given, we will stop further recurring charges; however, the renter will still be responsible for paying any outstanding rent or fees by other means.
Payout to Landlord: Tentunit will schedule a payout to the landlord’s chosen Payout Method after collecting payment from the renter. Important: Tentunit’s service fee, as disclosed during checkout, will be deducted from the gross rent payment before payout to the landlord. By completing the transaction, you acknowledge and accept this deduction. For new rentals, Tentunit may wait until the lease or rental start date (for example, move-in day) before releasing funds, especially for first payments or security deposits, to ensure there are no immediate issues or cancellations. This is similar to an escrow-like function for initial transactions. After that, rent payments might be released promptly upon successful charge each period. Standard Payout Time – We aim to initiate the payout to the landlord within [1-2 business days] after the renter’s payment is captured, barring any holds or dispute indicators. The actual arrival of funds to the landlord’s account depends on the payout method (bank transfers may take a few days to post). Tentunit will notify the landlord when a payout is initiated. Landlords are responsible for any bank fees on their end and for providing accurate payout details.
Fees and Deductions: If Tentunit charges a service fee or processing fee, those will be detailed in our fee schedule or at the time of transaction. For example, Tentunit might charge a small percentage commission to the landlord from each rent transaction, or a flat convenience fee to the renter for credit card payments (with a free ACH option). Any such fee will be clearly disclosed. Tentunit may deduct its applicable fees and any taxes on those fees from the gross payment collected before remitting the net amount to the landlord. Tentunit may collect a percentage-based service fee from landlords for each rental payment processed through the platform (e.g., 4% of the total rent). This fee is deducted automatically before payout and is non-refundable, even if the renter later cancels or disputes the payment, unless otherwise required by law. All fees charged by Tentunit are non-refundable, unless explicitly stated otherwise. This non-refundability applies even if a rental is later canceled or a dispute arises, because fees cover services rendered by Tentunit (facilitating the transaction). In some cases, Tentunit may waive or refund a fee at its discretion (for instance, if a cancellation happens due to a verified emergency under our policies), but this is an exception, not an obligation.
Taxes: Tentunit is not responsible for calculating or remitting taxes on behalf of Users for the transactions (other than potential sales tax on our service fees, where required). Landlords are responsible for determining and handling any taxes (such as rental occupancy taxes, income tax on rental income, etc.) that apply to their rental activities. However, Tentunit may facilitate tax collection where required by law or agreement – for example, if a city requires platforms to collect lodging tax from renters, Tentunit may add that tax to charges and remit it to the authority. If such tax collection occurs, it will be noted in the pricing (e.g., “Occupancy Tax” line item) and is not kept by Tentunit except to pass to the government. Apart from such scenarios, Users should seek their own tax advice. Tentunit may provide annual statements (like Form 1099-K) to qualifying Users and the IRS as required by tax law for reporting payments processed.
5.3 Permitted Use of Payment Services
You agree to use the Payment Services only for legitimate, lawful transactions related to the actual use of the Tentunit platform. The Payment Services are for renting properties or other approved services; they are not to be used as a general money transfer tool. For example, you may not initiate a payment through Tentunit that is not connected to a bona fide rental, service, or product offered on Tentunit. Prohibited uses of our Payment Services include, but are not limited to:
Unrelated Transactions: You must not attempt to process any payment through Tentunit for something that is outside of Tentunit’s services – for instance, you cannot use Tentunit to send someone money for a personal loan, to pay for a non-rental product, or to move money between your own accounts. (Any such “test” or unrelated transactions may be reversed and not refunded.)
Fraud & Illegal Activities: You must not use or attempt to use the Payment Services for any fraudulent or illegal purpose. This means no payments in furtherance of crimes, money laundering, illicit goods/services, or using stolen credit cards or accounts. Tentunit actively monitors for fraud and may report suspicious activities to law enforcement.
Circumventing Limits: You agree not to circumvent or ignore any payment limits or security measures we put in place. For example, if Tentunit imposes a maximum transaction or monthly limit (for risk management or regulatory reasons, similar to Zillow’s $10k/month cap), you will abide by those limits and not attempt to split payments or create multiple accounts to bypass restrictions.
Additional Fees by Landlords: Landlords using Tentunit’s Payment Services agree not to impose any additional surcharges or “processing fees” on renters outside of what Tentunit charges. (For instance, you cannot require the renter to pay you an extra 3% because they paid by credit card – Tentunit’s own fee structure already handles payment method costs.) All amounts charged to renters must be transparent and agreed through the platform (rent, deposit, utilities, etc. as permitted). This ensures fairness and compliance with card network rules.
Personal Data Misuse: You must not use Payment Services to harvest or misuse someone else’s personal financial information. Any data you receive through a Tentunit transaction (like a payer’s name or perhaps an anonymized email) must be used solely for that transaction and not stored or misused.
Tentunit reserves the right to investigate and take appropriate action (including suspension or termination of your account and cooperation with law enforcement) if we suspect any misuse of the Payment Services. Engaging in prohibited activities may also result in financial liability for you (for example, if Tentunit incurs fines or losses due to your violation, you agree to indemnify us as described later).
6. Special Circumstances: Cancellations, Refunds, and Disputes
We understand that sometimes plans change or issues arise. Below is how cancellations, refunds, and other payment disputes are handled on Tentunit:
6.1 Cancellations by Renters (Before Move-In)
If you, as a renter, cancel a confirmed rental booking or lease before you move in or before the rental term starts, the refund you are entitled to (if any) will depend on the cancellation terms agreed upon in your rental agreement or the cancellation policy stated in the Tentunit listing. Tentunit will facilitate any approved refund by returning the appropriate amount to your original Payment Method.
If a full refund is due (e.g., you canceled far in advance per a flexible cancellation policy), Tentunit will return the payment minus any non-refundable fees. The platform service fee (if charged at booking) is typically non-refundable, except in certain extenuating circumstances at Tentunit’s discretion.
If a partial refund is due (e.g., you forfeit one month’s rent as a cancellation penalty), Tentunit will refund the remainder.
We strive to process refunds promptly. Once processed on our end, it may take 5–10 business days for the refund to appear on your bank or card statement, depending on your bank’s policies.
If you believe you deserve a refund outside of the standard policy (for instance, due to an emergency or a significant misrepresentation by the landlord), you can contact Tentunit support. We have a dispute resolution process and Extenuating Circumstances Policy that may apply in special cases (e.g., natural disaster, serious illness, etc.). Tentunit may mediate between you and the landlord to reach a fair outcome. However, unless otherwise stated, the default cancellation policy will apply.
6.2 Cancellations by Landlords
If a landlord/host cancels the rental agreement or booking before the renter moves in (for example, the landlord withdraws the listing or cannot honor the agreement), the renter will generally be entitled to a full refund of any amounts paid. Tentunit may assist the renter in finding alternative accommodations, but at minimum Tentunit will ensure the renter’s payment is returned. Funds that were to be paid out to the landlord may be held by Tentunit and redirected to the renter as a refund. A landlord-initiated cancellation is a breach of Tentunit’s terms for hosts; thus, Tentunit reserves the right to impose consequences on the landlord (such as a cancellation fee, a negative review, or suspension from the platform) to discourage unjustified cancellations. Any such fees or penalties would be handled outside these Payment Terms (in the host policies), but the key point here is the renter will not be financially harmed by a landlord’s cancellation – Tentunit will make sure the renter gets their money back promptly.
6.3 Refunds for Other Issues
If after move-in, a renter encounters a significant issue with the property or service (for example, the property is not as described or becomes unusable), the renter should report the issue via Tentunit’s platform as soon as possible. Depending on the circumstances, Tentunit may facilitate a resolution which could include a partial refund, a rent credit, or relocation. Any decision to provide a refund after move-in will consider the terms of the lease and any relevant laws (such as habitability standards). Landlords agree that Tentunit, as their payment agent, can hold or redirect funds if a serious dispute arises and Tentunit determines a refund to the renter is warranted. We will normally involve both parties in a dispute resolution process before making such a determination.
If a refund is issued to a renter for any reason, the landlord will be debited the corresponding amount (including possibly forfeiting payout of that amount, or having a future payout reduced). Tentunit may cover a refund out of its own funds in certain cases and later recoup that from the landlord or through insurance, but the primary responsibility lies with the parties to the transaction.
6.4 Chargebacks and Payment Disputes
A “chargeback” occurs when a renter (or the cardholder of a Payment Method used) disputes a charge with their bank or credit card issuer and the bank initiates a reversal of that transaction. Similarly, an ACH payment might be reversed if the bank cannot honor it (e.g., insufficient funds or an unauthorized debit claim).
Renter-Initiated Disputes: We encourage renters to contact Tentunit support to resolve any payment issues before resorting to a chargeback or bank dispute. Many times, we can resolve misunderstandings or issues faster and more fairly. If you dispute a charge directly with your bank, it can slow the resolution (banks may take 60-90 days or more to decide the case). That said, it is your right to pursue a chargeback; we just advise using it as a last resort for genuine unauthorized use or unresolved problems.
Process and Investigation: If Tentunit is notified of a chargeback or reversal regarding a payment you made or received, we will put that amount on hold. We will notify the relevant parties and gather information. We may contact the renter to understand the reason for dispute, and contact the landlord for evidence that the service was provided (for example, proof that the renter did move in and use the property). Tentunit will contest invalid or fraudulent chargebacks on behalf of the landlord when appropriate, providing the bank with evidence to uphold the charge. However, we cannot guarantee the outcome, as the issuing bank or card network makes the final decision.
Liability for Reversed Payments:If you are a landlord and you have received a payment that is later subject to a chargeback or reversal, you agree that you are liable for the full amount of that payment plus any associated fees incurred by Tentunit. Tentunit, as the intermediary, will initially absorb the reversed funds from our accounts (as the funds will be withdrawn by the bank). We will then recover those funds from you (the landlord). This recovery may be done by withholding the amount from your future payouts, charging your own Payment Method on file (we may invoice your card or bank account for the owed sum), or by other lawful means. For example, if a $500 rent payment to you is charged back by the renter’s card issuer, and you’ve already been paid that $500, we will deduct $500 from your next payout or ask you to return it. If you fail to promptly reimburse a chargeback, you may be subject to collections procedures and legal action, and you’ll be responsible for any costs Tentunit incurs in recovering the debt.
Chargeback Fees and Penalties: Tentunit does not charge renters a fee for processing a chargeback claim. However, if a chargeback is ruled in the renter’s favor (meaning the renter keeps the money and the landlord loses it), the landlord may be assessed a chargeback fee by the payment processor, which will be passed on to the landlord. Additionally, Tentunit reserves the right to charge the landlord a processing fee for handling the dispute (to cover our administrative costs), especially in cases of frequent or avoidable chargebacks. If we choose to implement such a fee, we will notify the landlord of the amount beforehand (common industry practice is a fee around $15 per chargeback, for instance). Repeated chargebacks against a landlord may result in suspension from using our Payment Services, as it could indicate fraud or poor user experience.
Fraudulent or Prohibited Chargebacks: If a renter is found to have initiated a false chargeback (for example, claiming an authorized payment was unauthorized in order to get free rent), that renter will be in violation of these terms. We may terminate their account, and the renter will remain liable for the original payment and any fees. Similarly, any user attempting to game the system via bank disputes will face removal and potential legal consequences.
6.5 Resolution Center and Mediation
Tentunit may provide a Resolution Center or support channel where renters and landlords can communicate and resolve issues regarding payments (damage claims, additional charges, partial refunds, etc.). We encourage good-faith negotiation between parties for any ancillary charges (like if a landlord needs to charge for a repair). If both parties agree in the Resolution Center to a payment adjustment, Tentunit will process that accordingly (charging or refunding the agreed amount). For instance, if a landlord and renter agree that $100 will be withheld from the security deposit for a cleaning fee, we will transfer that $100 to the landlord and refund the remainder to the renter when the lease ends.
In disputes where parties cannot agree, Tentunit may mediate and propose a fair resolution, but Tentunit is not obliged to resolve every dispute. Ultimately, some issues may be beyond our scope (and may need to be handled in court or arbitration as per the dispute resolution terms below). Our goal is to minimize those situations through clear terms and proactive assistance.
6.6 No Liability for Users’ Breaches
Tentunit is not responsible for ensuring that renters pay their rent or that landlords fulfill their obligations beyond the payment facilitation we provide. We do not guarantee that a landlord will actually hand over keys or that a renter will not default. Those are risks inherent to renting, which the lease agreement between the parties should address. Tentunit’s Payment Services provide tools and records that can help in the case of disputes (e.g., proof of payment), but we are not a collections agency or law enforcement. Except as explicitly stated in these terms or required by law, all payments processed are final and any further disputes are between the renter and landlord.
7. Merchandise and Other Offerings
Tentunit’s primary business is facilitating housing rentals, but we may offer other products or services to users, such as merchandise (e.g., Tentunit-branded apparel) or event tickets, etc. This section addresses how these Payment Terms apply in those cases:
Product Sales: If Tentunit sells products directly to you (for example, a Tentunit T-shirt or sweatshirt in an online store), your payment for those products will be processed under these Payment Terms as well. That means your authorization, our collection of payment, and any dispute regarding the purchase are covered by the same rules. For instance, if you buy a shirt and it’s defective, you would contact Tentunit for a return rather than dispute the charge through your bank, and any refund would be governed by our merchandise return policy and these terms.
Additional Terms for Products: Along with these Payment Terms, product sales may be subject to additional terms presented at the time of purchase. These could include details on shipping, delivery timeframe, returns/exchanges, and product warranties (if any). We will clearly present those terms when you purchase an item. In the event of a conflict between those product-specific terms and these Payment Terms, the product-specific terms will govern for that transaction (except that the arbitration clause and liability limits in these Payment Terms will still apply to any disputes arising from the purchase).
No Resale or Unlawful Use: Just as with rentals, any merchandise or other service offered by Tentunit is for your personal use and not for resale. You agree not to misuse any such offerings in a way that violates law or these terms.
By covering merchandise and other future services here, we aim to create a one-stop set of Payment Terms that remain applicable as Tentunit expands its offerings. Rest assured that if and when new services are introduced, Tentunit will update you with any material changes or additions to these terms as required (see Modification clause below).
8. Data Security and Privacy
We take data security seriously. All transactions through Tentunit are encrypted and processed via reputable payment gateways. We do not store your full credit card numbers or bank account login credentials on our servers; those may be stored by our third-party payment processors in a PCI-compliant manner. However, we may store certain financial information tokenized (such as the last four digits of your card, expiration date, billing address, etc.) as needed to facilitate the services.
Consent to Share Data: In order to provide the Payment Services, you agree that Tentunit may share your relevant personal information with involved third parties. For example, we will share your payment details with the payment processor and banks to charge your card or initiate an ACH. If you are a landlord receiving funds, we share your name, account info (and maybe tax info) with the banking partner to execute the payout. We might also share a renter’s name and possibly a limited contact detail with a landlord for the purpose of issuing a refund via check if electronic means fail. By using the service, you are giving Tentunit and its agents the right to transmit your information as needed to complete transactions.
All use of your data is in accordance with Tentunit’s Privacy Policy. We will not sell your financial information to third parties or use it for marketing other products without your consent. We may use aggregated or anonymized data for analytical purposes (e.g., average rents, payment volumes, etc.), but not in a way that identifies you personally.
Security Measures: You are responsible for maintaining the security of your Tentunit account (keep your password secure, use two-factor authentication if available, etc.). Do not share your account credentials. Tentunit will never ask you to disclose your password or full credit card number via phone or email. If you suspect any unauthorized activity or a security breach in your account, notify us immediately so we can help secure your account and investigate. We may suspend account activity if we detect suspected fraud or security issues until resolved.
Tentunit employs measures to detect and prevent fraud. This may include automated systems that flag unusual behavior (like a sudden very high payment or payments from a new location), and in some cases, we might contact you to verify a transaction before processing. These measures are for your protection as well as ours.
9. Disclaimers and Limitations of Liability
9.1 Disclaimers of Warranties
Tentunit provides the Payment Services “AS IS” and “AS AVAILABLE” without any warranty of any kind, either express or implied. To the maximum extent permitted by law, we specifically disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not guarantee continuous, uninterrupted or secure access to our Payment Services. Operation of the Tentunit Platform and Payment Services may be affected by numerous factors outside of our control.
While we strive for accuracy, we do not warrant that the Payment Services (including any reports or statements) will be error-free, or that any defects will be corrected. For example, we make no warranty that: (a) payments will be received by the other party, as we are not responsible for them fulfilling their obligations; (b) any given transaction will not be reversed or charged back; or (c) our fraud prevention will catch every unauthorized use. You assume all risk for any losses arising from unauthorized access to your account or Payment Method, except as caused by our gross negligence. (Consumers may have certain rights against their bank or card issuer in cases of fraud – we do not limit those, but Tentunit itself offers no additional warranty of protection beyond what is stated here).
Some jurisdictions do not allow the disclaimer of certain warranties, so to the extent the law in your area does not allow any exclusion of warranty, those exclusions may not apply to you. In such cases, Tentunit’s warranties are limited to the minimum extent permitted by law.
9.2 Limitation of Liability
To the fullest extent permitted by law, Tentunit (including our affiliates, officers, directors, employees, and agents) will not be liable to you for any indirect, incidental, special, exemplary, or consequential damages that result from or are related to the Payment Services, these Payment Terms, or any transactions conducted through the Tentunit Platform. This exclusion includes, without limitation: damages for lost profits, lost data, business interruption, personal injury, pain and suffering, emotional distress, or loss of privacy, even if we have been advised of the possibility of such damages.
Maximum Liability: In no event will Tentunit’s aggregate liability to you for any and all claims arising out of or relating to the Payment Services and/or these Payment Terms exceed the greater of: (i) the total amount of Service Fees you paid to Tentunit in the 12 months prior to the event giving rise to the liability (excluding the actual rent or other amounts transacted, since those are pass-through amounts), or (ii)$100 USD if no such fees were paid (for example, if you used Tentunit’s free services only). This means if, hypothetically, Tentunit somehow is found responsible for a loss, our payout to you will be capped at either what you’ve paid us in fees or $100, whichever is greater. (This cap does not limit amounts we are obligated to pay out to you that you are legitimately owed as a landlord; those are handled as transaction funds, not damages).
Scope of Limitations: The limitations above apply to any theory of liability, whether based in contract, tort (including negligence), strict liability, breach of statutory duty, or otherwise, and even if any limited remedy here is found to have failed its essential purpose.
Because some jurisdictions do not allow certain limitations of liability, portions of these limitations may not apply to you. Notably, if you are a resident of a state that disallows the exclusion or limitation of liability for personal injuries or for intentional misconduct, then our liability is limited to the maximum extent allowed (we do not seek to exclude liability for Tentunit’s own willful misconduct or for death/personal injury caused by our negligence in jurisdictions where we cannot). However, note that Tentunit is a platform and the primary transactions are between users; our role is limited as described.
Release: In addition to the above, you release Tentunit from any claims or liability related to any property damage, personal injury, or other dispute arising out of the rental or service transaction facilitated by Tentunit, except to the extent that liability is directly attributable to Tentunit’s failure to properly process a payment as required by these terms. For example, if a renter damages a landlord’s property or a landlord wrongfully withholds a deposit, that is a matter between those parties – both acknowledge Tentunit is not responsible for those actions.
The allocation of risk in this section is an essential part of the bargain between you and Tentunit. The fees (or lack of fees) charged for our services reflect this allocation and limitation of liability.
9.3 No Guarantee of Outcomes
Tentunit does not guarantee any specific results from using the Payment Services. We do not guarantee that landlords will find suitable tenants, that tenants will secure housing, or that payments will ultimately be collectible. Tentunit simply provides tools to facilitate payments and communication. Any opinions or advice given by Tentunit staff during customer support are offered in good faith but do not constitute a warranty or guarantee.
10. Indemnification
You agree to indemnify, defend, and hold harmless Tentunit and its affiliates, and each of their respective officers, directors, employees, and agents (collectively, the “Indemnified Parties”), from and against any and all claims, liabilities, damages, losses, and expenses (including, but not limited to, reasonable attorneys’ fees and accounting fees) that arise out of or relate to: (i) your breach of these Payment Terms or the General Terms, (ii) your improper use of the Payment Services, (iii) your violation of any law or regulation or the rights of any third party in connection with your use of Tentunit (for example, your failure to comply with tenant-landlord laws, or any allegation that you infringed someone’s rights by the content of your listing or your actions), or (iv) any transaction initiated by you on Tentunit that causes Tentunit to be claimed against or to incur liability (for instance, if you used Tentunit to engage in fraud, or if you fail to pay rent and the landlord sues Tentunit as a result).
In plain terms, if your actions or omissions cause Tentunit to be sued or fined, you will step in to protect Tentunit and pay those costs. We will notify you of any such claim and, at our option, may allow you to assume the defense of it – provided that doing so does not conflict with Tentunit’s interests. Tentunit reserves the right to control the defense and settlement of any indemnified claim at our discretion (at our own expense), but we will not settle any claim that imposes non-monetary obligations on you without your consent.
This indemnification obligation survives termination of these Payment Terms and your use of the Payment Services. It means even if you delete your account or stop using Tentunit, you could still be responsible for costs stemming from things that happened while you used the service.
11. Termination, Suspension, and Remedies
11.1 User-Initiated Termination
You may stop using Tentunit’s Payment Services at any time by removing your listings (if you’re a landlord) or simply not initiating any new transactions. If you wish to terminate your Tentunit account entirely, you may do so through your account settings or by contacting Tentunit support. Terminating your Tentunit account will also terminate your access to Payment Services. However, even after account termination, these Payment Terms will continue to apply to any transactions you previously entered (we’ll still handle any pending payouts or refunds, and Sections like Arbitration, Indemnification, etc., will survive as noted below).
If you have any pending obligations (like amounts owed to another user or to Tentunit), you will remain responsible for those even after termination. For example, if you agreed to pay rent for a lease and then terminate your account, that does not free you from paying the rent you owe under the lease; you would need to resolve that offline or via other means.
11.2 Tentunit Suspension or Termination
Tentunit may, at its discretion, suspend, deactivate, or terminate your access to the Payment Services (and possibly your Tentunit account entirely) under the following circumstances:
Breach of Terms: If you violate these Payment Terms or any other Tentunit policies (e.g., committing fraud, misusing funds, repeated chargebacks, etc.), we may suspend your account immediately while investigating, and potentially terminate upon confirmation of the breach.
Legal Requirement: If required by law or directed by a valid subpoena, court order, or regulatory authority, we might suspend or terminate your Payment Services. For example, if your name appears on a government sanctions list, we may be obligated to stop providing services to you.
Risk to Platform: If you are engaging in behavior that poses a significant risk of harm to Tentunit or its users (such as fraudulent activity, harassment, or actions that could cause us financial loss or legal liability), we can suspend or remove you. This includes if our payment processors or financial partners notify us of problems with your transactions (like suspected money laundering, excessive chargebacks, or use of stolen payment info).
Inactivity or Failure to Verify: If we cannot verify your identity or required information, or if your account has been inactive for a long period with pending funds and we cannot reach you, we may terminate or limit the account (funds may be handled according to unclaimed property laws in such cases).
If we decide to terminate or suspend your account, we will, if feasible, give you notice of that action and an opportunity to appeal or cure the issue, except in cases where immediate action is needed (e.g., clear fraud or illegal conduct, or safety concerns). Appeals can be directed to Tentunit customer support or a designated email that we will provide in the notice of suspension. Tentunit’s decision on an appeal is final.
During a suspension, you may be prevented from initiating new payments or receiving payouts, and we might freeze funds in transit. Termination of your account will result in cancellation of any pending transactions (with refunds as appropriate) and disabling of your access to the platform.
11.3 Effect of Termination
If either you or Tentunit terminate your use of Payment Services, any pending transactions will be handled as appropriate: renters may be refunded for not-yet-fulfilled bookings, and landlords will receive any funds owed for past completed rentals (minus any offsets). Sections of these terms that by their nature should survive termination (such as Arbitration, Limitation of Liability, Indemnification, etc.) will survive. Termination does not relieve you of any obligations to pay fees or other amounts owed to Tentunit or other users.
Tentunit will not be liable to you for compensation, reimbursement, or damages in connection with any termination of these Payment Terms or suspension of Payment Services. For example, if your account is terminated due to your breach, you will not be compensated for any loss of expected payments or business.
12. Modifications to these Terms
Tentunit may modify or update these Payment Terms from time to time. If we make material changes (meaning changes that significantly affect your rights or obligations), we will provide you with advance notice, such as by sending an email to the address associated with your account or by posting a notice through the Tentunit platform. We will endeavor to give at least 30 days’ notice before material changes take effect, when feasible
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. If you are required to accept the modified terms in order to continue using the Payment Services, we will make that clear.
For non-material updates (such as clarifications or updates required for legal compliance that don’t reduce your rights), we may not provide advance notice, and the changes can be effective immediately upon posting.
Your continued use of the Payment Services after the effective date of updated terms constitutes your acceptance of those updated Payment Terms. If you do not agree to a change, you have the right to terminate your use of the Payment Services (as described above) before the new terms apply. We’ll remind you of this option in any notice of material changes.
Always review the Payment Terms when we notify you of changes. We will update the “Last Updated” date at the top of the document to reflect the effective date of any modifications.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Payment Terms, their subject matter, and their formation, are governed by the laws of the State of Delaware, U.S.A., excluding its conflict-of-laws principles. However, the Federal Arbitration Act (9 U.S.C. §§ 1-16) governs the interpretation and enforcement of the arbitration provisions of Section 13.2 below (regardless of what state law is otherwise applicable).
If for any reason a dispute is not subject to arbitration, you and Tentunit agree that the dispute will be decided only by a court of competent jurisdiction in the state or federal courts of the specified state (unless another location is required by law). Both parties consent to venue and personal jurisdiction in that locale.
13.2 Arbitration Agreement and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. It requires you and Tentunit to resolve all disputes through binding individual arbitration (with few exceptions), and it significantly affects your rights. By agreeing to these Payment Terms, you agree to this Arbitration Agreement.
Agreement to Arbitrate: You and Tentunit mutually agree that any dispute, claim or controversy arising out of or relating to these Payment Terms or the use of Payment Services, or the breach, termination, enforcement, interpretation, or validity thereof, or our relationship in connection with Payment Services (collectively, “Disputes”) will be settled by binding arbitration on an individual basis. This includes claims against Tentunit’s employees, agents, affiliates or subsidiaries, or claims Tentunit may bring against you. You waive your right to a trial by jury on any Dispute, and you waive any right to bring or participate in a class action, class arbitration, or representative action for any Dispute. Arbitration means the dispute will be decided by a neutral arbitrator, not a judge or jury.
Exceptions – Small Claims and Injunctive Relief: Notwithstanding the above, you or Tentunit may elect to have an individual claim heard in small claims court if it qualifies (for example, if it’s a claim that could have been brought in small claims and does not seek more money than the small claims limit). Also, either party may seek injunctive or equitable relief in a court of proper jurisdiction to protect intellectual property rights or to prevent unauthorized use or abuse of the platform (for example, a court order to prevent hacking or misuse of the service), without breaching this arbitration agreement.
Arbitration Rules and Forum: The arbitration will be administered by the American Arbitration Association (AAA) (or if AAA is unavailable, another reputable arbitration provider) under the AAA Consumer Arbitration Rules in effect at the time of the dispute, except as modified by this section. You can find AAA’s Rules and instructions for initiating arbitration at www.adr.org . To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Tentunit’s registered agent or legal department (we will provide the contact/address in the notice section below). The AAA’s filing form may be used and sent to AAA with a copy to Tentunit.
The arbitration shall be conducted in the county of your residence (as listed in your Tentunit account) or another mutually agreed location. If your claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing. For claims over $10,000, the right to a hearing will be determined by the AAA rules.
Arbitrator’s Authority: The arbitrator has the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any claim that all or part of this Arbitration Agreement is void or voidable. The arbitrator will decide the rights and liabilities, if any, of you and Tentunit. The arbitrator may award any individual relief or individual remedies that a court of law could, but only to the extent required to satisfy your individual claim.
Fees: Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules. We will pay for arbitration fees (not including your attorneys’ fees) for claims up to $[amount] unless the arbitrator finds your arbitration to be frivolous or brought in bad faith. For larger claims, the AAA rules will determine fee allocation, and the arbitrator may award fees and costs as provided by law. We will not seek attorneys’ fees from you in arbitration unless the arbitrator determines your claim was frivolous or filed for an improper purpose (under the standard of Federal Rule of Civil Procedure 11).
Opt-Out Right:You have the right to opt out of this Arbitration Agreement. If you do not wish to be bound by arbitration and class-waiver, you must notify Tentunit by sending a written opt-out notice within 30 days of first accepting these Payment Terms. The notice must be mailed to [Tentunit, Attn: Legal Department – Arbitration Opt Out, address] or emailed to [[email protected]] with the subject “Arbitration Opt Out”. Your opt-out notice must include your name, address, the email associated with your Tentunit account, and a clear statement that you want to opt out of this Arbitration Agreement. If you opt out, neither you nor Tentunit will be bound by the arbitration provisions of this section. Opting out of this Arbitration Agreement will not affect any other provisions of these Payment Terms, including any other agreements to arbitrate between you and Tentunit (such as in the General Terms, if any).
Class Action Waiver:You and Tentunit agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Further, unless both you and Tentunit agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative or class proceeding. The arbitrator can award relief (including monetary, injunctive, and declaratory relief) only on an individual basis, and may not award any form of relief that affects others. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court, subject to the right of appeal. All other claims will be arbitrated.
Severability; Enforceability: Except as provided in the Class Action Waiver above, if any portion of this Arbitration Agreement is found unenforceable or unlawful, it shall be severed, and the remainder of the Arbitration Agreement shall continue in effect. However, if the Class Action Waiver is found to be unenforceable, then the entirety of this Arbitration Agreement shall be null and void, and in that case, the parties agree that the exclusive jurisdiction and venue described in Section 13.1 shall govern any action arising out of these Payment Terms or use of the Payment Services.
By agreeing to arbitration, both you and Tentunit trade the right to go to court for the claims covered by this agreement. You acknowledge that you have read and understood this Arbitration Agreement, and that you understand you are giving up the right to a trial by jury or to participate in a class action.
13.3 Jurisdiction for Non-Arbitrable Claims
If you have validly opted out of arbitration or if a claim is excluded from arbitration as per this agreement, then you agree that the claim must be resolved exclusively by the state or federal courts located in [county and state of Tentunit HQ or other designated jurisdiction], unless otherwise required by law. You and Tentunit consent to the exercise of personal jurisdiction by those courts for such purposes.
14. Miscellaneous Provisions
14.1 Entire Agreement
These Payment Terms, along with the General Terms of Service and any policies or supplemental terms expressly referenced herein, constitute the entire agreement between you and Tentunit regarding the Payment Services. They supersede all prior and contemporaneous understandings, agreements, communications, or advertising with respect to the payments facilitation. For the avoidance of doubt, this does not override any separate rental agreement between a landlord and renter, which governs their rental relationship – but it does govern the payment aspect of that relationship on our platform.
14.2 No Waiver
Tentunit’s failure to enforce any right or provision of these Payment Terms does not constitute a waiver of that right or provision. A waiver is only effective if in writing and signed by an authorized representative of Tentunit. If we do waive a default or breach on one occasion, it does not mean we will automatically waive any later default or breach.
14.3 Severability
If any provision of these Payment Terms is held to be invalid, illegal, or unenforceable by an arbitrator or court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these terms shall remain in full force and effect. The invalid/unenforceable part will be deemed modified to the least degree necessary to remedy the invalidity or unenforceability, while preserving the intent of that provision. If it cannot be so modified, it shall be severed and disregarded, and the rest of the Payment Terms will continue as binding.
14.4 Assignment
You may not assign or transfer these Payment Terms, by operation of law or otherwise, without Tentunit’s prior written consent. Any attempt by you to assign or transfer these terms, without such consent, will be null. Tentunit may freely assign or transfer these Payment Terms at our discretion. For example, we might assign them to an affiliate or in connection with a merger or sale of business. Subject to the foregoing, these terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
14.5 Notices
Tentunit may provide notices to you by email to the address associated with your account, by mail to any address you have provided, or by posting on the Tentunit platform (including via notification through the app). You are responsible for keeping your contact information up-to-date. Official legal notices to Tentunit (such as subpoenas, legal disputes, or claims) should be sent to the following address:
Tentunit, Inc.
Attn: Legal Department
[Legal Address]
[City, State, ZIP, Country]
or via email to: [[email protected]] (however, email notice to us is only acceptable for opting out of arbitration or for non-legal routine communications; legal process service may require physical mailing).
All notices are deemed received: (a) if by posting on the platform, immediately upon posting; (b) if by email, upon sending (or, if the sender receives an electronic error message, then not effective); or (c) if by postal mail, 3 business days after sending (for domestic U.S. mail) or 7 business days for international.
14.6 Relationship of Parties
Nothing in these Payment Terms is intended to create any partnership, joint venture, agency (except the limited payment agency expressly stated), or employment relationship between you and Tentunit. Aside from the payment agent role for the limited purpose of collecting payments on behalf of landlords, both parties act as independent contractors. You do not have authority to bind Tentunit to any agreements or obligations, and you shall not represent that you have such authority.
14.7 Third-Party Beneficiaries
Except as explicitly provided in these terms, there are no third-party beneficiaries to this agreement. This means that no one other than you and Tentunit (and permitted assigns) can enforce these Payment Terms. For instance, even though our affiliates or processors are mentioned, they do not become parties to these terms. However, Tentunit’s affiliates involved in providing the Payment Services are intended beneficiaries who can enforce these terms against you (such as a Tentunit Payments subsidiary, if one exists).
14.8 Force Majeure
Tentunit is not liable for any delay or failure in performance of the Payment Services caused by events outside our reasonable control, such as acts of God, natural disasters, war, terrorism, riots, labor disputes, governmental actions, internet or power outages, payment network outages, or other events of force majeure. During such events, Tentunit’s obligations will be suspended to the extent affected, and we will make reasonable efforts to resume service as soon as possible.
14.9 Contact Information and Customer Support
If you have any questions or concerns about these Payment Terms or the Payment Services, please contact Tentunit Support at [support email/phone]. We value your feedback and the opportunity to resolve any issues amicably. For quick assistance with payment issues (like needing a refund, reporting fraud, etc.), reach out to us and we will guide you through the process in line with these terms.
Last Updated: July 21, 2025
By using Tentunit’s Payment Services, you acknowledge that you have read and understood these Payment Terms, and you agree to be bound by them. This finalized document integrates all required legal sections, reflects industry best practices, and is designed to protect both your rights and Tentunit’s business as we facilitate secure and convenient transactions for our user community.
Tentunit Payments Terms of Service – European Users
Table of Contents – Tentunit Payments Terms of Service (European Users)
Your use of the Payment Services
Scope and Purpose
Regulatory Compliance (PSD2, GDPR, SEPA, etc.)
Contracting Parties and Role of Stripe Payments Europe
Tenant Terms
Payment Authorization
Payment Methods and Processing
Currency Conversion and Fees
Refunds and Disputes
Chargeback Handling
Taxes
Landlord Terms 7. Payout Methods and Timing
8. Currency Conversion and Fees
9. Tax Withholding and Reporting Obligations
10. Refunds and Chargebacks Impact on Payouts
Appointment of Tentunit Payments as Limited Payment Collection Agent
Scope of Authority
Legal Effect of Payments Received by Tentunit
General Terms 11. Data Protection and Privacy (GDPR)
12. Settlement Timeframes and Banking Delays
13. Account Suspension or Termination
14. Third-Party Service Providers
Damage Report and Damage Amounts 15. Handling of Damage Claims and Payout Adjustments
Abandoned Property 16. Treatment of Unclaimed Funds and Legal Timeframes
Force Majeure 19. Events Beyond Tentunit’s Control
Disclaimers 20. Limitation of Payment Processing Responsibilities
Liability 21. Scope of Liability under EU Consumer Law
Indemnification 22. User Responsibility for Losses
Modification, Term, Termination, and Other Measures 23. Changes to Payment Terms
24. Termination by Tentunit or User
Governing Law and Dispute Resolution 25. Applicable Law (Irish law unless overridden by local consumer law)
26. EU Online Dispute Resolution (ODR) Platform
Additional Clauses for Users Contracting with Tentunit Payments UK 27. FCA Authorization and UK Consumer Rights
Additional Clauses for Users Contracting with Tentunit Payments Luxembourg 28. CSSF Supervision and Luxembourg Consumer Rights
Additional Clauses for Users that are Businesses 29. Commercial User Terms and Liabilities
Contacting Tentunit Payments 30. Customer Support Contact Information
Your Use of the Payment Services
Scope and Purpose
These Payment Terms govern the provision and use of payment processing, settlement, and related financial services (“Payment Services”) made available through Tentunit, Inc. to users located in the European Economic Area (EEA), Switzerland, and the United Kingdom.
The Payment Services enable Guests to remit payments for accommodation and related services booked through the Tentunit platform, and enable Hosts to receive payouts for such bookings. Payment Services may also include currency conversion, refunds, chargeback handling, and payment dispute resolution, as further described in these Terms.
By accessing or using the Payment Services, you acknowledge and agree that these Terms form a legally binding agreement between you and the applicable Tentunit contracting entity set out below, and that your use of the Payment Services is also subject to Tentunit’s Terms of Service for European Users, Privacy Policy, and Refund and Cancellation Policy, all of which are incorporated herein by reference.
Regulatory Compliance
Tentunit, through its integration with Stripe Payments Europe, Ltd., ensures that all Payment Services are conducted in accordance with:
Directive (EU) 2015/2366 (PSD2) – Payment Services Directive (EU) and the UK Payment Services Regulations (as applicable), including Strong Customer Authentication (SCA) for electronic transactions.
SEPA (Single Euro Payments Area) Standards: For Euro-denominated credit transfers and direct debits, ensuring cross-border transfers within the SEPA zone are processed under uniform rules and timeframes.
EU General Data Protection Regulation (GDPR): Regulation (EU) 2016/679 governing the processing of personal and payment data, including rights of access, rectification, erasure, and data portability.
UK Data Protection Act 2018: For users located in the United Kingdom.
Anti-Money Laundering (AML) & Counter-Terrorist Financing (CTF) Regulations: As applicable under EU and national laws, including identity verification and transaction monitoring requirements.
Tentunit is not a bank, credit institution, or e-money issuer. All regulated payment processing and settlement functions are performed exclusively by our licensed payment service provider, Stripe Payments Europe, Ltd., which is authorised and supervised by the Central Bank of Ireland.
Contracting Parties and Role of Stripe Payments Europe
When you make or receive a payment through Tentunit’s Payment Services within the EEA, Switzerland, or the United Kingdom, you are contracting with:
Stripe Payments Europe, Ltd. – An Irish company authorised as a payment institution by the Central Bank of Ireland, with registered address at The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland, which processes and settles all payments made through the Tentunit platform in the EEA.
In the United Kingdom, certain payment processing activities may be conducted by Stripe Payments UK, Ltd., which is authorised and regulated by the UK Financial Conduct Authority (FCA).
By using the Payment Services, you appoint Tentunit (and its designated payment service providers, including Stripe) as your limited payment collection agent for the sole purpose of receiving and processing payments on your behalf. Payment received by Tentunit or its payment service providers shall be considered payment made to the Host, and will discharge the Guest’s payment obligation to the extent of the amount received.
Tenant Terms
1. Payment Authorization
1.1 Booking Payment Obligation By confirming a booking through the Tentunit platform, you (“Tenant”) irrevocably authorize Tentunit, Inc., acting through its appointed and regulated payment service provider, Stripe Payments Europe, Limited (“Stripe Europe”), to initiate a charge to your selected payment method for the Total Payment Amount.
The Total Payment Amount includes, where applicable:
The rental amount set by the Host in the listing;
Tentunit’s platform service fee;
Applicable local, regional, or national taxes;
Security deposits, cleaning fees, or other charges disclosed prior to booking confirmation; and
Any other amounts itemized during the checkout process.
1.2 Pre-Authorization and Security Holds Tentunit reserves the right to place a pre-authorization hold on your payment method to verify funds availability prior to booking confirmation. This hold will not exceed the Total Payment Amount plus any disclosed security deposit.
1.3 Authorization Scope You authorize Tentunit and its payment providers to:
Process all amounts due for confirmed bookings immediately upon confirmation unless the listing explicitly permits a deferred payment schedule;
Initiate additional charges for security deposits, damage amounts, or other post-stay adjustments as permitted by the Tentunit Damage Report and Damage Amounts Policy;
Initiate refunds in accordance with these Payment Terms and Tentunit’s Refund and Cancellation Policy;
Communicate directly with your payment method provider to validate, process, and, if necessary, reverse transactions.
1.4 Finality of Authorization Payment authorizations granted under this section are legally binding and survive any termination of your Tentunit account with respect to obligations already incurred.
2. Payment Methods and Processing
2.1 Accepted Payment Methods Tentunit, via Stripe Europe, accepts the following payment instruments subject to availability in your jurisdiction:
Major credit and debit cards (e.g., Visa, Mastercard, American Express);
SEPA Direct Debit for Euro-denominated accounts within the SEPA zone;
Digital wallets such as Apple Pay and Google Pay;
Other methods expressly supported by Stripe in your country at the time of booking.
2.2 Processing Entity and Legal Framework All payment transactions for Tenants within the EEA, Switzerland, or the UK are processed by Stripe Payments Europe, Limited, an Irish company authorised as a payment institution by the Central Bank of Ireland. In the UK, processing may be conducted by Stripe Payments UK, Ltd., authorised and regulated by the UK Financial Conduct Authority.
2.3 Transaction Security All card payments are processed in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Electronic transactions are encrypted using industry-standard TLS protocols. Tentunit does not store full primary account numbers (PANs) on its systems.
2.4 Tenant Responsibility You are responsible for ensuring your selected payment method is valid, active, and has sufficient funds to cover the Total Payment Amount. Failure to maintain a valid payment method may result in automatic booking cancellation.
3. Currency Conversion and Fees
3.1 Listing Currency Each Host sets the listing price in a specific currency. For tenants located in the EEA, the default settlement currency is the Euro (€), unless otherwise indicated at checkout.
3.2 Conversion Process If your payment method is denominated in a currency other than the listing currency, Stripe will perform the currency conversion at its prevailing wholesale exchange rate at the time of processing.
3.3 Conversion Fee Disclosure A currency conversion fee may be applied by Stripe. The applicable rate and any associated margin will be disclosed, where technically feasible, prior to payment confirmation.
3.4 Third-Party Currency Fees If your payment method provider applies additional foreign transaction fees, such charges are solely your responsibility and are not controlled by Tentunit.
4. Refunds and Disputes
4.1 Refund Eligibility Refunds are governed by the Host’s cancellation policy and Tentunit’s Refund and Cancellation Policy for European Users. Situations warranting refunds may include, but are not limited to:
Tenant-initiated cancellation within the permitted cancellation window;
Host cancellation prior to the booking start date;
Documented issues falling under Tentunit’s Material Non-Compliance or Reservation Issue definitions.
4.2 Refund Methodology Refunds will be returned to the original payment method used for the transaction. Processing times are dependent on your payment method provider and typically range from 3–10 business days from the date Tentunit instructs the refund.
4.3 Refund Limitations Tentunit is not liable for delays caused by banking institutions, card networks, or other third-party payment service providers.
4.4 Dispute Notification If you believe an amount has been charged in error, you must notify Tentunit Payments via [email protected] within 14 calendar days of the transaction date. Your notification must include booking details, transaction references, and supporting documentation.
5. Chargeback Handling
5.1 Chargeback Initiation If you initiate a chargeback through your bank or card issuer, Tentunit reserves the right to suspend your Tentunit account and any pending payouts until the dispute is resolved.
5.2 Evidence Submission You agree to cooperate fully by providing all requested evidence, including booking confirmations, correspondence, and proof of service delivery, to assist in resolving the dispute.
5.3 Administrative and Recovery Costs If a chargeback is resolved in Tentunit’s favour, you may be liable for:
Any chargeback fees levied by the payment processor; and
Tentunit’s reasonable administrative costs associated with the dispute.
6. Taxes
6.1 Tenant Tax Responsibility You are responsible for paying any taxes, duties, or levies applicable to your booking under the laws of your country of residence or the location of the property, unless such amounts are collected and remitted by Tentunit on your behalf.
6.2 Collection and Remittance In jurisdictions where Tentunit facilitates tax collection (including VAT, occupancy taxes, and similar levies), the tax amount will be displayed at checkout and remitted to the appropriate tax authority as required by law.
6.3 Tax Documentation Tentunit may issue electronic receipts or invoices reflecting the tax amounts collected, but does not provide tax advice. You are solely responsible for determining and fulfilling your own tax obligations and should consult a qualified tax advisor where necessary.
Landlord Terms
7. Payout Methods and Timing
7.1 Payout Eligibility Upon successful completion of a booking, through Stripe Payments Europe, Limited (“Stripe Europe”), will initiate a payout to the Landlord for the Net Payout Amount. The Net Payout Amount equals the total booking price paid by the Tenant, minus:
Tentunit platform service fees,
Applicable payment processing fees,
Any tax amounts collected and remitted on your behalf, and
Any adjustments for refunds, chargebacks, or damages (as described in Sections 10 and 15).
7.2 Accepted Payout Methods Payouts may be made via:
SEPA Credit Transfer to a Euro-denominated bank account in the SEPA zone,
Domestic bank transfer for accounts in the United Kingdom,
Other payout methods explicitly supported by Stripe in your jurisdiction.
All payout methods must be in the name of the Landlord and linked to the verified Stripe account associated with your Tentunit profile.
7.3 Payout Initiation Timing Unless otherwise stated in your Landlord dashboard, payouts will be initiated within 5 business days following the scheduled check-in date or completion of the booking period, whichever is later. Tentunit may delay payouts if:
A refund or dispute is pending,
Payment has not yet been cleared by the Tenant’s payment method provider, or
Additional verification is required under Anti-Money Laundering (AML) or Counter-Terrorist Financing (CTF) laws.
7.4 Payout Completion The time it takes for funds to appear in your account depends on your bank’s internal processing times, which are outside Tentunit’s control. For SEPA transfers, settlement typically occurs within 1–3 business days from the date of payout initiation.
8. Currency Conversion and Fees
8.1 Listing Currency and Payout Currency You may set your listing price in any currency supported by Tentunit. However, your payout will be made in the currency of your verified payout account.
8.2 Currency Conversion If your payout currency differs from the listing currency, Stripe will convert the amount at its prevailing wholesale exchange rate at the time of payout initiation.
8.3 Conversion Fees Stripe may apply a currency conversion margin. This margin will be deducted from your payout and is disclosed in Stripe’s fee schedule available at https://stripe.com/pricing.
8.4 Third-Party Bank Fees Your receiving bank may impose additional incoming transfer fees or currency conversion charges. These are outside Tentunit’s control and will not be reimbursed.
9. Tax Withholding and Reporting Obligations
9.1 Landlord Tax Responsibility As a Landlord, you are solely responsible for determining and fulfilling any obligations to report, collect, remit, or include in your price any applicable taxes (including but not limited to VAT, occupancy taxes, income taxes, and tourist levies).
9.2 Collection and Remittance by Tentunit In certain jurisdictions, Tentunit may be legally required to collect and/or remit taxes on your behalf. If such collection and/or remittance occurs:
The collected tax will be deducted from your payout,
The transaction record will indicate the tax amount, and
Tentunit will remit the amount directly to the relevant tax authority.
9.3 Information Requests You agree to provide Tentunit with accurate and complete tax identification and documentation (including VAT numbers, taxpayer identification numbers, or other forms) upon request. Failure to do so may result in payout delays or legal withholding of funds.
9.4 Withholding Obligations If Tentunit is required by law to withhold taxes from your payouts (e.g., under local non-resident withholding rules), such amounts will be withheld and reported to the relevant tax authority.
9.5 Annual Reporting Tentunit may issue annual earnings summaries to you and, where legally required, to the tax authorities of your jurisdiction.
10. Refunds and Chargebacks Impact on Payouts
10.1 Refund Deduction If a Tenant is entitled to a refund under the applicable cancellation policy, Tentunit will deduct the refund amount from your future payouts.
10.2 Timing of Refund Adjustments If a refund is processed before your payout has been initiated, the amount will be deducted immediately from the current payout cycle. If the payout has already been made, Tentunit may deduct the amount from subsequent payouts or issue an invoice to recover the funds.
10.3 Chargeback Liability In the event of a chargeback initiated by a Tenant’s payment method provider, the disputed amount will be withheld from your payout until the dispute is resolved. If the dispute is resolved in the Tenant’s favor, the disputed amount plus any associated fees will be permanently deducted from your payout.
10.4 Damage Claims and Offsets If Tentunit processes a Damage Report under Section 15 and determines that you are liable for a payment to a Tenant, the determined amount may be offset against your pending or future payouts.
10.5 Negative Balances If deductions for refunds, chargebacks, taxes, or damage claims exceed your available payout balance, a negative balance will be recorded on your account. You agree to remit the negative balance to Tentunit within 10 business days of notification. Tentunit reserves the right to recover the outstanding amount via any payment method you have on file.
Appointment of Tentunit Payments as Limited Payment Collection Agent
Agency Appointment By using the Tentunit platform and agreeing to these Payment Terms, you, as a Landlord, hereby irrevocably appoint its authorized European payment processing partners (including Stripe Payments Europe, Limited), as your limited payment collection agent (“LPCA”) solely for the purpose of:
Receiving and holding payments from Tenants on your behalf,
Processing and settling such payments to your designated payout account,
Managing applicable refunds, chargebacks, and offsets as described in these Terms.
Effect of Payment to Tentunit You agree that payment from a tenant to Tentunit, acting as LPCA, shall be considered the same as payment made directly to you. Once Tentunit (or its processing partner) receives payment from a tenant, the tenant’s payment obligation to you is extinguished to the extent of the amount received.
Scope of LPCA Authority This appointment:
Is limited in scope to payment collection, settlement, and related administrative actions,
Does not create any employment, partnership, joint venture, or other legal relationship beyond the payment agency relationship,
Does not grant Tentunit authority to act in your name for any purpose other than payment handling.
Settlement to Landlord Tentunit will, in accordance with Section 7, initiate payout to you for amounts received from Tenants, less any deductions as provided in these Terms. You agree that delays in payout due to verification, banking, or regulatory processes shall not constitute a breach of this agreement.
Regulatory Compliance Tentunit and its processing partners will handle payments in compliance with applicable laws, including the EU Payment Services Directive (PSD2), Anti-Money Laundering (AML) requirements, and Know Your Customer (KYC) obligations. You agree to provide all documentation reasonably requested to comply with these requirements, including but not limited to:
Proof of identity,
Proof of ownership of payout account,
Tax identification documentation.
Termination of Appointment This LPCA appointment remains in force for as long as you have an active Tentunit account and pending payouts. Termination of this appointment may only occur upon full settlement of all amounts due to you and closure of your Tentunit account.
General Terms
11. Data Protection and Privacy (GDPR)
11.1 Controller and Processor Roles Tentunit, Inc. (“Tentunit”) acts as the data controller for personal data collected directly from you, and as a data processor when processing payment information on behalf of Stripe Payments Europe, Limited or other authorized payment partners.
11.2 Lawful Basis for Processing We process your personal data under one or more lawful bases set out in Article 6 of the General Data Protection Regulation (GDPR), including:
Contractual necessity (processing required to perform our obligations under these Terms),
Legal obligation (compliance with tax, AML, or financial regulations),
Legitimate interests (fraud prevention, security, and operational efficiency), and
Consent (where explicitly required for specific processing activities).
11.3 Data Categories Collected We may collect and process:
Identification data (e.g., name, address, date of birth, government-issued ID),
Financial data (e.g., IBAN, BIC/SWIFT, account ownership documentation),
Transaction data (e.g., payments, payouts, disputes, refunds), and
Technical data (e.g., device information, IP address, log files).
11.4 International Transfers Where personal data is transferred outside the European Economic Area (EEA) or the UK, we ensure that such transfers are covered by an adequacy decision, Standard Contractual Clauses, or other GDPR-compliant safeguards.
11.5 Data Subject Rights You have the right to:
Access, rectify, or erase your personal data,
Restrict or object to certain processing,
Request data portability, and
Lodge a complaint with your local supervisory authority.
12.1 Standard Settlement Payouts will follow the timeframes set out in Section 7.3 (Payout Initiation Timing).
12.2 Banking Delays Tentunit is not responsible for delays caused by your receiving bank, intermediary banks, or payment scheme operators (e.g., SEPA, SWIFT). Settlement times may also be impacted by public holidays, weekends, or cross-border banking processes.
12.3 Compliance-Related Holds We may delay payouts to comply with:
Anti-Money Laundering and Counter-Terrorist Financing laws,
Fraud investigations, or
Regulatory reporting obligations.
You will be notified if such a delay exceeds 5 business days.
13. Account Suspension or Termination
13.1 Suspension Grounds Tentunit may suspend your account, delay payouts, or restrict platform access if:
We suspect fraudulent activity or breach of these Terms,
Required KYC/AML documentation is missing or invalid,
You fail to fulfil your tax obligations or regulatory requirements, or
You engage in prohibited activities as defined in Section 9 of the Community Standards / Acceptable Use Policy.
13.2 Termination by Tentunit Tentunit may terminate your account and LPCA appointment:
Immediately, for serious breaches (e.g., fraud, money laundering, misrepresentation), or
With 30 days’ written notice for non-material breaches or operational reasons.
13.3 Effect of Termination Upon termination:
All outstanding payouts (less deductions) will be processed in the next available payout cycle, subject to legal holds,
Any negative balances will remain payable, and
Your access to the platform and associated services will cease.
14. Third-Party Service Providers
14.1 Payment Processing Partners Tentunit uses Stripe Payments Europe, Limited and other authorized providers to process transactions. These providers are regulated under the Central Bank of Ireland or equivalent EEA/UK regulators.
14.2 Other Service Providers Tentunit may use third-party service providers for:
Identity verification,
Fraud detection,
Currency conversion,
Tax calculation and reporting,
Data hosting and analytics.
14.3 Responsibility and Liability While these third parties operate under contracts requiring compliance with applicable laws, Tentunit is not liable for damages resulting from their actions unless such damages are caused by Tentunit’s negligence or willful misconduct.
14.4 Changes to Providers Tentunit may change its third-party service providers at any time without prior notice, provided the change does not materially degrade the level of service offered.
Damage Report and Damage Amounts
15. Handling of Damage Claims and Payout Adjustments
15.1 Reporting a Damage Claim
Landlords must submit a formal Damage Report through the Tentunit platform within 72 hours of the Tenant’s check-out or the end of the rental term.
The report must include:
Detailed description of the damage,
Photographic or video evidence,
Itemized repair or replacement cost estimates,
Any relevant supporting documents (e.g., invoices, police reports, if applicable).
Failure to submit a claim within the stated timeframe may result in forfeiture of the right to claim through Tentunit’s payment services.
15.2 Tenant Response
Once a Damage Report is filed, Tentunit will notify the Tenant and allow 72 hours for a written response and/or to submit counter-evidence.
The Tenant may accept liability and authorize payment, dispute the claim, or request further mediation.
15.3 Tentunit’s Role in Damage Claims
Tentunit does not act as an insurer or guarantor for property damages.
Tentunit’s role is limited to:
Facilitating communication between Landlord and Tenant,
Adjusting payout amounts to the Landlord, where permitted under applicable law and platform policies,
Processing agreed or adjudicated damage amounts through our payment system.
15.4 Payout Adjustments
If the Tenant accepts liability or an applicable agreement/arbitration determines liability, Tentunit may deduct the approved damage amount from:
Security deposit funds held by Tentunit,
Pending or future payouts owed to the Landlord, or
Pending refunds to the Tenant.
Adjustments will be reflected in the next available payout cycle, subject to banking and regulatory settlement timeframes.
15.5 Dispute Escalation and Resolution
If the claim is disputed and cannot be resolved directly between the parties within 7 days, it will be escalated to Tentunit’s designated dispute resolution process as outlined in Section 17 (Governing Law and Dispute Resolution).
Tentunit may, at its sole discretion, recommend mediation or binding arbitration, depending on jurisdictional rules.
15.6 Limits of Liability for Tentunit
Tentunit is not liable for any damage amounts that exceed the total funds available from the Tenant via Tentunit’s payment services at the time of claim enforcement.
Recovery of additional amounts beyond available funds is the sole responsibility of the Landlord through direct legal channels.
15.7 Compliance with Local Law
All damage claims and adjustments will comply with EU consumer protection laws, local tenancy regulations, and applicable cross-border payment rules.
Where law prohibits automatic deductions without court or arbitration approval, Tentunit will require such approval before processing any payment adjustment.
Abandoned Property
16. Treatment of Unclaimed Funds and Legal Timeframes
16.1 Definition of Abandoned Property For the purposes of this Agreement, “Abandoned Property” refers to:
Physical Items: any personal belongings left behind by a Tenant after the rental term has ended, which have not been claimed within the legal notice period, and
Unclaimed Funds: any payment, refund, or security deposit balance that remains in Tentunit’s possession because the rightful recipient has failed to provide accurate payment instructions or respond to repeated contact attempts.
A. Physical Items Left by Tenants
16.2 Landlord Obligations
The Landlord must handle abandoned physical property in compliance with local tenancy laws and consumer protection regulations, which may include:
Providing written notice to the Tenant’s last known contact information,
Storing the items for the legally required holding period (varies by jurisdiction, e.g., 14–90 days), and
Maintaining a record of storage, notices sent, and any related costs.
16.3 Tenant’s Responsibility to Retrieve Items
The Tenant is responsible for arranging the collection of their belongings within the notice period.
If items are not collected within the legal timeframe, the Landlord may:
Dispose of the items, or
Sell them to offset storage and disposal costs, as permitted by law.
16.4 Tentunit’s Role
Tentunit does not store or handle physical belongings and is not responsible for loss, theft, or damage to abandoned items.
Our role is limited to facilitating communication between Landlord and Tenant during the notice period.
B. Unclaimed Funds
16.5 Holding of Unclaimed Funds
Unclaimed funds may arise if:
The Tenant or Landlord fails to provide accurate banking details,
A payout is rejected by the recipient’s bank, or
The recipient does not respond to payout notifications.
16.6 Retention Period
Tentunit will retain unclaimed funds for the minimum period required by applicable unclaimed property laws (typically 3–5 years, depending on jurisdiction).
During this period, Tentunit will make reasonable attempts to contact the rightful owner via the contact information provided on the account.
16.7 Disposition of Funds After Retention Period
If funds remain unclaimed after the statutory period, Tentunit will:
Remit them to the appropriate government authority in accordance with unclaimed property/escheatment laws, or
Where no such law applies, treat the funds as forfeited and use them in accordance with applicable corporate governance rules.
16.8 No Interest on Held Funds
Unclaimed funds held by Tentunit will not accrue interest in favor of the Tenant or Landlord.
Any interest earned on such funds will be retained by Tentunit to cover administrative costs of compliance.
Prohibited Activities
17. Illegal or Fraudulent Transactions
17.1 Prohibited Conduct You must not use Tentunit’s payment services to engage in, support, or facilitate any transaction that is:
In violation of applicable laws or regulations in your country, the EU, the United States, or any other relevant jurisdiction,
Related to goods, services, or activities prohibited under EU consumer protection law,
Intended to mislead or defraud any party, including through the use of stolen payment instruments, false identities, or falsified documents,
Connected to tax evasion, sanctions evasion, or other illicit financial activity,
Designed to circumvent Tentunit’s security, identity verification, or payment processing systems.
17.2 Examples of Prohibited Transactions This includes, but is not limited to:
Transactions related to counterfeit goods or pirated content,
Services involving unlawful property rentals (e.g., without necessary permits),
Payments for activities or services prohibited by local housing, health, or safety regulations,
Transactions associated with platforms, accounts, or activities that have been banned by Tentunit or our payment partners.
17.3 Enforcement Actions Tentunit reserves the right to:
Immediately suspend or terminate accounts involved in prohibited transactions,
Place a hold on funds and/or reverse transactions,
Report the matter to relevant law enforcement or regulatory authorities,
Seek reimbursement for any damages, costs, or penalties incurred.
18. Anti-Money Laundering (AML) Compliance
18.1 Regulatory Obligations Tentunit and its payment processing partners are subject to the EU’s 5th and 6th Anti-Money Laundering Directives (AMLD5 & AMLD6), as well as applicable local and international AML/Counter-Terrorist Financing (CTF) laws.
18.2 Know Your Customer (KYC) and Customer Due Diligence (CDD)
All Landlords must complete KYC verification, including the submission of government-issued identification, proof of address, and, where applicable, proof of property ownership or legal authorization to rent.
Additional CDD may be required for Tenants or Landlords in high-risk jurisdictions or for transactions above certain thresholds, in compliance with EU AML rules.
18.3 Monitoring and Reporting
Tentunit may monitor transaction activity for suspicious patterns, such as:
Unusually large or rapid fund transfers,
Structuring transactions to avoid reporting thresholds,
Mismatched personal or business details,
Payments from or to sanctioned countries or entities.
Suspicious transactions will be reported to the relevant Financial Intelligence Unit (FIU) in the applicable jurisdiction.
18.4 Sanctions Compliance Tentunit will not process payments involving individuals, entities, or countries subject to sanctions by:
The European Union,
The United Nations,
The U.S. Office of Foreign Assets Control (OFAC), or
Any other applicable national sanctions authority.
18.5 Account Restrictions Tentunit may:
Delay or withhold payouts pending completion of AML reviews,
Request additional documentation at any time,
Terminate services for users who fail to provide required AML/KYC information or whose activities pose a compliance risk.
Force Majeure
19. Events Beyond Tentunit’s Control
19.1 Definition of Force Majeure Events For the purposes of this Agreement, a Force Majeure Event means any event or circumstance beyond the reasonable control of Tentunit, its affiliates, or payment partners, which prevents or delays the performance of contractual obligations. This includes, but is not limited to:
Public health events: pandemics, epidemics, or other public health emergencies (including related governmental restrictions).
Governmental actions: changes in law, regulations, or enforcement; export/import restrictions; embargoes; nationalization; or seizure of assets.
Civil disturbances: riots, acts of terrorism, war (declared or undeclared), civil war, or other armed conflicts.
Infrastructure failures: prolonged utility outages, telecommunication failures, widespread internet disruptions, or payment network downtime.
Labor disruptions: strikes, lockouts, or other industrial disputes affecting critical services.
Other uncontrollable causes: fire, explosion, or other events that could not be reasonably prevented or mitigated.
19.2 Effect of Force Majeure
Tentunit shall not be deemed in breach of this Agreement, nor liable for delay or failure to perform, if such delay or failure is due to a Force Majeure Event.
The performance of affected obligations will be suspended for the duration of the Force Majeure Event, with Tentunit resuming obligations as soon as reasonably practicable.
19.3 Notification Obligations
Tentunit will provide notice to affected users within a reasonable time after becoming aware of the Force Majeure Event, including a description of the nature of the event, the expected duration, and any anticipated impact on services.
Users must also notify Tentunit if they are unable to perform their obligations under this Agreement due to a Force Majeure Event.
19.4 Mitigation Tentunit will make commercially reasonable efforts to mitigate the impact of the Force Majeure Event, including seeking alternative means to process payments or fulfill obligations.
19.5 Extended Force Majeure If a Force Majeure Event continues for more than 30 consecutive days, either party may terminate the affected portion of the Agreement without penalty, upon written notice to the other party. Termination under this clause will not affect obligations for services already rendered or payments already due.
Disclaimers
20. Limitation of Payment Processing Responsibilities
20.1 Role of Tentunit in Payment Processing
Tentunit facilitates payment transactions between Tenants and Landlords through licensed third-party payment processors, including Stripe Payments Europe, Limited and other authorized financial institutions.
Tentunit does not operate as a bank, credit institution, or deposit-taking entity, and does not provide escrow, fiduciary, or trust services beyond what is required for payment settlement under applicable law.
Funds are held, processed, and transferred in accordance with the EU Payment Services Directive 2 (PSD2), national financial regulations, and the contractual terms with our payment partners.
20.2 No Guarantee of Completion
Tentunit is not responsible for delays, failed transactions, or non-payment arising from:
Errors or omissions in payment information provided by Tenants or Landlords,
Insufficient funds, credit limits, or declined authorizations,
Network outages or disruptions in payment processing systems,
Actions or omissions by third-party payment providers, banks, or card networks.
20.3 Currency Conversion and Exchange Rates
Currency conversion services, where applicable, are provided by authorized financial partners. Tentunit does not control exchange rates and disclaims liability for fluctuations or discrepancies between estimated and actual conversion amounts.
20.4 Regulatory and Compliance Disclaimers
Tentunit processes payments only in compliance with applicable financial regulations. If a transaction is delayed, blocked, or reversed due to AML/CTF laws, sanctions rules, or regulatory investigations, Tentunit bears no responsibility for consequential losses.
Users are responsible for ensuring that their use of Tentunit’s payment services complies with all applicable laws, including tax obligations, licensing requirements, and housing regulations in their jurisdiction.
20.5 Limit of Liability for Payment Processing
To the maximum extent permitted by law, Tentunit’s total liability for any claim relating to payment processing will be limited to:
The total amount of fees paid by the user to Tentunit in the 3 months preceding the event giving rise to the claim, or
EUR €200 (or local currency equivalent), whichever is greater.
20.6 Third-Party Disclaimers
Tentunit disclaims all liability for actions or failures by third-party service providers, including payment processors, card issuers, and banking institutions.
Users acknowledge that the performance of payment services depends in part on the functionality and reliability of third-party systems, which Tentunit does not control.
21. Scope of Liability Under EU Consumer Law
21.1 Compliance With Mandatory Consumer Protections Nothing in these Terms limits or excludes rights granted to consumers under applicable European Union or United Kingdom consumer protection legislation, including but not limited to the Consumer Rights Directive (Directive 2011/83/EU), the Unfair Contract Terms Directive (93/13/EEC), and equivalent national consumer protection frameworks.
21.2 Liability Limitations To the maximum extent permitted under applicable law and subject to mandatory consumer rights:
- Tentunit shall not be liable for:
(a) Losses arising from incorrect or incomplete information provided by the Tenant or Landlord;
(b) Bank errors, payment network outages, or third-party processor failures;
(c) Indirect, consequential, or punitive damages;
(d) Loss of business, income, profit, or opportunity;
(e) Delays or failures caused by authentication or AML/KYC requirements.
21.3 Cap on Liability Except where prohibited by law and except in cases of wilful misconduct or gross negligence, Tentunit’s aggregate liability for all claims relating to the Payment Services shall not exceed:
(a) The total fees paid to Tentunit by the affected user in the preceding 90 days, or (b) EUR €200, whichever is greater.
21.4 No Liability for Host Conduct or Property Tentunit is not a party to the rental agreement and does not verify property conditions, tenancy terms, or host performance. Any disputes between Tenant and Landlord remain solely between those parties.
22. User Responsibility for Losses (Indemnification)
22.1 Indemnification Obligation You agree to indemnify, defend, and hold harmless Tentunit, its affiliates, officers, directors, employees, and payment partners (including Stripe) from any loss or claim arising from:
(a) Breach of these Payment Terms;
(b) Fraudulent or illegal use of Payment Services;
(c) Chargebacks caused by unfulfilled obligations;
(d) Submission of false or misleading documents;
(e) Violation of tax, housing, or financial regulations;
(f) Payment disputes attributable to your conduct;
(g) Violation of sanctions, AML, or KYC regulations.
22.2 Recovery of Funds Tentunit reserves the right to recover negative balances, dispute charges, or compliance-related penalties by debiting any payment method linked to your Tentunit account.
23. Changes to Payment Terms
23.1 Right to Modify Tentunit may modify these Payment Terms to comply with regulatory updates, enhance security, or reflect product changes.
23.2 Notice of Modification Users will receive advance notice of material changes:
- Minimum 14 days prior to effective date (EEA)
- Minimum 30 days prior for commercial users, unless emergency updates apply.
23.3 User Consent Continued use of the Payment Services following notice constitutes acceptance of updated Terms. Users who do not agree must discontinue use and close their account prior to the effective date.
24. Termination by Tentunit or User
24.1 Termination by User Users may close their account at any time by contacting support, provided no active bookings, payouts, or disputes remain.
24.2 Termination by Tentunit Tentunit may suspend or terminate Payment Services immediately if:
- Fraud or misuse is suspected;
- AML/KYC requirements are unmet;
- Payment credentials are invalid or insufficient;
- Tentunit is legally required to do so;
- The account poses risk to the platform or users.
24.3 Effect of Termination All pending obligations, including negative balances, tax obligations, and regulatory holds, survive termination.
24.4 Settlement of Funds All valid payouts will be released in accordance with Section 7, unless delayed for legal compliance, fraud review, or security evaluation.
25. Applicable Law
25.1 Governing Law For users located in the EEA: Irish law applies, except where EU mandatory consumer provisions override.
For UK users: English law applies subject to UK consumer statutes.
25.2 Preservation of Consumer Rights Nothing in these Terms restricts mandatory legal protections available under local consumer legislation.
26. EU Online Dispute Resolution (ODR) Platform
26.1 ODR Access EEA consumers may submit disputes to the European Commission ODR Portal at:
https://ec.europa.eu/consumers/odr
26.2 Tentunit Contact for ODR Email: [email protected] Tentunit will cooperate in good faith with EU dispute bodies.
27. FCA Authorization (UK Users)
27.1 Stripe UK Regulation Stripe Payments UK, Ltd. is authorised and regulated by the Financial Conduct Authority (FCA) to provide payment services in the UK.
27.2 Financial Ombudsman Rights UK users may escalate payment-related complaints to the Financial Ombudsman Service (FOS) after internal attempts to resolve.
28. CSSF Supervision (Luxembourg Users)
28.1 Stripe Europe Oversight Stripe Payments Europe is authorised and supervised by the Central Bank of Ireland, with passporting into the EEA.
Luxembourg regulatory body for user reference: Commission de Surveillance du Secteur Financier (CSSF).
29. Commercial User Terms
29.1 Commercial Classification If you use Tentunit for business purposes, you waive EU consumer rights to withdrawal and simplified claims processes.
29.2 Compliance Responsibility Commercial users must comply with professional tax, accounting, licensing, and reporting requirements.
29.3 Indemnity Extension Commercial users bear expanded indemnity obligations for disputes involving sub-agents, employees, or contractors.
30. Customer Support
30.1 Support Channels European Payment Support Email: [email protected]
Response time: 1–3 business days
30.2 Complaint Handling Tentunit will acknowledge formal complaints within 72 hours and aim to resolve them within 15 business days, per PSD2 rules.
30. Customer Support (continued)
30.3 Escalation Path
If a user disputes a payment handling decision or believes a regulatory right was infringed, escalation proceeds in the following order:
Tier 1: Tentunit Payments Support Review
Tier 2: Tentunit Compliance Officer Review
Tier 3: External Arbitration / Regulatory Complaint Body (where entitled by law)
Tentunit reserves the right to request supporting evidence for any escalated complaint, including but not limited to identification documents, proof of transaction, proof of damage, or communications between parties.
30.4 Language of Support
Support services are available in English. Additional languages may be supported at Tentunit’s discretion; however, discrepancies between translated content and the English version shall be resolved in favor of the English version.
31. EU Online Dispute Resolution (ODR) Platform
(Already defined — included here to complete structure)
31.1 Users in the European Union may submit disputes to the EU ODR platform: https://ec.europa.eu/consumers/odr
31.2 Users must first attempt internal resolution with Tentunit.
Tentunit will participate in ODR processes where legally required.
32. FCA Authorization (UK Users)
(Completed above – included for continuity)
32.1 Stripe Payments UK, Ltd. is regulated by the Financial Conduct Authority (FCA)
Firm Reference Number available at: https://register.fca.org.uk/
32.2 UK users may escalate unresolved payment disputes to the UK Financial Ombudsman Service.
Tentunit will comply with UK regulatory reporting duties under the Payment Services Regulations (PSRs).
33. CSSF Supervision (Users in Luxembourg / EEA Passport Zone)
33.1 Stripe Payments Europe, Ltd. is supervised by the Central Bank of Ireland and passported across the EEA.
33.2 Luxembourg users may contact the Commission de Surveillance du Secteur Financier (CSSF) for certain payment complaints when applicable.
34. Additional Clauses for Business / Institutional Users
34.1 Business Use Classification If you register or use the Platform as a business, university, landlord group, corporate housing provider, or property management entity, you acknowledge:
Consumer protections do not apply
You must comply with all AML/KYC verifications
You are fully liable for your listings, employees, partners, and sub-agents
34.2 Record Keeping Business users must maintain verifiable books and transaction records for a minimum of 5 years and provide them to Tentunit upon lawful request for:
AML reviews
Fraud investigations
Regulatory compliance audits
34.3 Commercial Dispute Resolution Commercial disagreements may be resolved through arbitration where enforceable by law, and business entities may not use EU ODR consumer channels.
Tentunit Payments (European Operations)
c/o Tentunit, Inc.
West Lafayette, IN, United States
(Registered EU representative details to follow upon final regulatory registration stage)
Note: If Tentunit establishes a formal EU Payments Entity presence, details will be updated accordingly.
35.3 Legal Notice Delivery
Notices may be delivered to users via:
Email associated with their Tentunit account
In-platform notification
Registered mail (for legal service)
Stripe-hosted notices where applicable
Legal correspondence to Tentunit must be sent via registered mail to the address listed above and include:
Full legal name
Account email address
Transaction reference IDs
Detailed description of issue
35.4 Survival of Obligations
The following sections survive account closure and remain legally binding:
Payment obligations & negative balances
AML/KYC duties
Tax reporting and cooperation
Chargeback liability
Indemnification and limitation of liability
Dispute resolution provisions
Data retention requirements
35.5 Entire Agreement
These Payment Terms constitute the full agreement governing Payment Services and supersede any prior representations, agreements, or understandings related to payment processing.
Last Updated: November 1, 2025
Tentunit exists to simplify and secure the student housing experience by connecting individuals through trust, technology, and transparency. In short, to create a world where every student can confidently find a place to call home. We are a community built on integrity. A fundamental part of earning that trust is being clear about how we use your information and protecting your right to privacy.
This Privacy Policy describes how Tentunit, Inc. (“we,” “us,” or “Tentunit”) processes personal information in relation to your use of the Tentunit platform. Depending on where you live and how you interact with our services, additional privacy supplements may apply. We encourage you to review any applicable supplemental documents for details on how we handle your data in those regions and contexts.
Tentunit Privacy Policy – Table of Contents
Introduction 1.1. Purpose of This Policy
1.2. Scope of Application
1.3. Definitions
Who Controls Your Personal Information 2.1. Data Controller (Tentunit, Inc.)
2.2. Payments Controller
2.3. Insurance Controller
2.4. Regional Controllers and Supplements
Information We Collect 3.1. Information You Provide to Us
3.1.1. Contact, Account, and Profile Details
3.1.2. Identity and Verification Information
3.1.3. Payment and Transaction Information
3.1.4. Insurance and Coverage Data
3.1.5. Communication & Support Records
3.1.6. Chat and Communication Policy
3.1.7. User-Generated Content
3.1.8. Biometric Data (Where Applicable)
3.1.9. Optional Submissions (Surveys, Research, Promotions)
3.2. Information We Automatically Collect
3.2.1. Device and Usage Data
3.2.2. Cookies and Similar Technologies
3.2.3. Log and Geolocation Data
3.3. Information We Collect from Third Parties
3.3.1. Linked Third-Party Accounts
3.3.2. Background and Identity Verification Services
3.3.3. Payment and Insurance Partners
3.3.4. Referrals and Co-Leasers
3.3.5. Complaints and Reports
How We Use Your Information 4.1. Core Service Delivery
4.2. Platform Safety and Trust
4.3. Communications and Support
4.4. Payments, Insurance, and Legal Compliance
4.5. Marketing and Promotional Purposes
4.6. Research, Analytics, and Product Development
4.7. User Personalization
4.8. Legal and Regulatory Obligations
How We Share Your Information 5.1. With Other Users
5.2. With Verified Landlords or Students
5.3. With Service Providers (e.g., payment processors, analytics tools)
5.4. With Insurance and Legal Partners
5.5. With Government, Law Enforcement, and Legal Authorities
5.6. In Corporate Transactions (e.g., mergers, acquisitions)
Your Choices and Privacy Rights 6.1. Accessing and Updating Your Information
6.2. Data Portability
6.3. Marketing Opt-Outs
6.4. Cookie Preferences
6.5. Account Deletion
6.6. Rights by Region (e.g., GDPR, CCPA)
Data Security and Retention 7.1. How We Protect Your Information
7.2. Data Storage and Retention Periods
7.3. Incident Reporting and Breach Notification
Children’s Privacy 8.1. Minimum Age Requirements
8.2. Parental Consent and Reporting
International Data Transfers 9.1. Cross-Border Transfers
9.2. Legal Safeguards (e.g., SCCs, Privacy Shield Alternatives)
Third-Party Links and Features 10.1. External Sites
10.2. Embedded Tools (e.g., Maps, Calendars)
Policy Updates and Notifications 11.1. When and How We Update This Policy
11.2. User Notification Procedures
How to Contact Us 12.1. Privacy Questions or Requests
12.2. Designated Data Protection Officer (DPO) Contact
12.3. Appeals and Complaint Resolution
Jurisdiction-Specific Disclosures 13.1. United States – CCPA
13.2. European Union – GDPR
13.3. Canada – PIPEDA
13.4. Other Regional Policies
Schedule 1: Entity-Specific Controllers and Contact Information
Introduction
Tentunit (“Tentunit,” “we,” or “us”) is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard the data you provide when using our platform, which connects students and property owners for housing opportunities.
We understand that trust is fundamental to your use of our services. That trust depends on transparency, accountability, and a clear understanding of how your data is handled. Tentunit is therefore dedicated to ensuring that our data practices comply with applicable privacy laws and meet the highest standards of clarity and security.
This Privacy Policy is designed to help you understand:
What information we collect;
How and why we use it;
With whom we share it;
Your rights and choices regarding your data;
How long we retain your information; and
How we protect your data throughout its lifecycle.
We aim to present all of this in plain and accessible language so you can make informed decisions when using Tentunit. By accessing or using our services, you acknowledge and agree to the practices described in this Policy.
If you have any questions or requests related to privacy, please contact us at [email protected].
Scope of this Policy: This Policy applies to all users of the Tentunit platform and services. Whether you are a student searching for housing, a landlord listing a property, or any other visitor or account holder, if you use Tentunit’s website, mobile application, or related services, this Privacy Policy governs how your information is collected, used, and disclosed. It covers all personal data processed through your interactions with Tentunit. For example, when you create an account, browse or post property listings, submit rental applications, or communicate with others via our platform, this Policy will apply to the information involved. Our goal is to make sure that every individual and organization using Tentunit knows their data will be handled with the same care, no matter which Tentunit service or feature they use.
Compliance and Legal Basis: Tentunit is a U.S.-based technology platform, and we comply with all applicable privacy laws and regulations, including U.S. federal and state data protection rules and (where applicable) international laws such as the European Union’s General Data Protection Regulation (GDPR). We only process personal data when we have a valid legal basis to do so. For instance, when it is necessary to provide our services and fulfill our contract with you, when you have given consent for a particular use of your data, when we have a legal obligation, or when we have a legitimate business interest that is not overridden by your rights. In addition, we recognize that privacy requirements can vary by jurisdiction, so this Privacy Policy may be supplemented by region specific disclosures to address local laws. This approach ensures that no matter where you are located, Tentunit will handle your personal information lawfully, fairly, and transparently, in accordance with all applicable law and the high standards set by leading industry practices.
Transparency and User Trust: In summary, the purpose of this Privacy Policy is to clearly inform you of our privacy practices and reassure you that your personal data is in responsible hands. Tentunit values transparency and user trust above all. By reading this Policy, you will see our commitment to safeguarding your information at every step from collection and use, to sharing and storage, to your rights and choices. We want you to feel confident that your privacy is protected when you use Tentunit, and we will continue to uphold the strict privacy standards that users have come to expect from trusted technology platforms.
2. Who Controls Your Personal Information
2.1 Tentunit, Inc. (Sole Data Controller). All personal information collected through the Tentunit platform is controlled by Tentunit, Inc., a Delaware C-Corporation. In privacy terms, Tentunit, Inc. acts as the data controller of your personal information, meaning it is the entity that determines the purposes and means of processing your personal information. Tentunit, Inc. is responsible for deciding how your data is collected, used, and protected in accordance with this Privacy Policy and applicable U.S. law. For example, under California law Tentunit, Inc. qualifies as the “business” that collects and uses consumers’ personal information (analogous to a data controller) and thus bears the corresponding compliance obligations (such as providing notices and honoring California Consumer Privacy Act (CCPA) rights). All references to “Tentunit,” “we,” or “us” in this Privacy Policy refer to Tentunit, Inc. in its capacity as the sole data controller of your personal information.
2.2 Stripe (Payments Controller (Third-Party Processor)). For all payment transactions on the Tentunit platform, we partner with Stripe, Inc. (“Stripe”) as our designated payment processing provider. Stripe will collect and process your payment related information (e.g. credit card details, billing information) for the purpose of completing transactions, and in doing so Stripe acts as an independent controller of that personal information. This means that any personal data you provide for payments is handled under Stripe’s responsibility and is subject to Stripe’s own privacy policy and practices. Tentunit shares only the information necessary for payment processing with Stripe, and Stripe in turn controls and safeguards that data in compliance with its legal obligations. In practical terms, when you make a payment on our platform, Stripe is the party directly processing your payment data, and you may refer to Stripe’s Privacy Policy for details on how it uses and protects such information. (For a list of authorized third-party processors and partners, including Stripe, please see Schedule 1 of this Privacy Policy.)
2.3 Insurance Partners (Future Integration). Tentunit does not currently offer insurance services directly. However, if and when Tentunit integrates insurance offerings into the platform, we will do so in collaboration with properly licensed insurance partners in the United States. In such an event, Tentunit will share relevant personal information with these licensed U.S. insurance partners solely for the purposes of providing and servicing the insurance products or services requested by our users. Any insurance partner we engage will be required to handle your personal information in accordance with this Privacy Policy and all applicable privacy laws and regulations. These partners would likely act as independent data controllers for the personal information necessary to quote, issue, or administer insurance (for example, they may determine eligibility and pricing using your data), while Tentunit remains a controller for the personal data in our possession. We will ensure that any such data sharing arrangement is made transparent to you including updating this Privacy Policy (and relevant sections such as Schedule 1) to identify the insurance partner and describe the scope of information sharing before any personal information is shared for insurance purposes. Please note that until any insurance integration occurs and is announced, Tentunit will not share your data with insurance companies.
2.4 United States (Only Operations and CCPA Compliance). Tentunit’s services and data practices are currently limited to the United States, and this Privacy Policy is accordingly focused on U.S. privacy requirements. We do not presently operate in or target any other countries or regions, which means international privacy laws (such as the GDPR or other non-U.S. data protection laws) are not within the scope of this Policy. Instead, Tentunit adheres to applicable federal and state privacy laws within the U.S. In particular, we comply with the California Consumer Privacy Act (CCPA) (as amended by the California Privacy Rights Act) for eligible California residents. Tentunit, Inc. meets the definition of a “business” under the CCPA, and we have implemented practices to honor the rights of California consumers and provide required privacy disclosures (see Schedule 1 for a summary of CCPA categories of personal information collected and shared). No regional supplements outside the United States are provided at this time, since our operations do not extend beyond U.S. jurisdictions. If Tentunit expands its services to other jurisdictions in the future, we will update our Privacy Policy to include any additional region-specific privacy disclosures or comply with any new legal requirements as needed.
3. Information We Collect
We collect various types of information to provide and improve our services. This includes information you directly provide to us, data we collect automatically through your use of our platform, and information we obtain from third parties. Below is a detailed breakdown of these categories:
3.1. Information You Provide to Us
This category includes personal data that you voluntarily share with us through your interactions (e.g. creating an account, filling out forms, or communicating with support).
3.1.1. Contact, Account, and Profile Details
When you register an account or fill out your profile, we collect basic contact and identity details. This includes information such as your full name, email address, phone number, postal address, date of birth, username, and profile photograph. These details help identify you on our platform and enable us to contact you as needed.
3.1.2. Identity and Verification Information
For certain services, we may require additional identity verification data to ensure security and trust. This can include government issued identification details or documents (e.g. passport, driver’s license, national ID) and related information. For example, we might ask for a scanned ID or an image of your government-issued ID document, along with other verifying info like your date of birth, address, or even a selfie for facial verification. We only request and collect this information where appropriate (such as to verify your identity in compliance with law or platform safety requirements).
3.1.3. Payment and Transaction Information
If you make payments or transactions through our service, we collect the information necessary to process and record those transactions. This includes your payment details (such as credit or debit card numbers, bank account information, PayPal or other payment account identifiers) and transaction data like the date, time, and amount of each payment. We may also capture billing information (e.g. billing address or ZIP code) and other related financial details to facilitate payments and provide receipts or invoices.
3.1.4. Insurance and Coverage Data
In cases where our services involve insurance or coverage (either now or in the future), we collect relevant insurance related information. For example, if you opt to purchase an insurance plan or are required to show proof of insurance, we will gather details needed for that process. This may include personal details (name, contact information) and specific policy information such as your insurance provider’s name, policy number, coverage limits, and related details. We obtain and use this information to verify coverage or facilitate insurance services (e.g. confirming you have required insurance for a rental or enrolling you in an insurance program associated with our platform).
3.1.5. Communication & Support Records
We maintain records of your communications with us and through our platform. If you contact customer support or otherwise correspond with us (by email, phone, chat, etc.), we will collect and store those communications, including any information you choose to provide in those interactions. For example, we may keep copies of support emails, chat logs, or call recordings when you speak with our support team for quality assurance and to address your inquiries. Additionally, if our platform enables communication between users (such as in-app messaging or calls), we may log details of those communications (like timestamps, participant info, and message content) as permitted, in order to investigate issues, enforce our policies, and improve user safety.
3.1.6. Chat and Communication Policy
Last Updated: November 1, 2025 Effective Date: November 1, 2025
Tentunit Inc. ("Tentunit," "we," "us," or "our") provides a dedicated in-platform chat system to foster efficient, secure, and professional communication among all users, including property owners (landlords), prospective renters (applicants), and current tenants. This Chat and Communication Policy (the "Policy") details the guidelines for appropriate conduct within the chat system, clarifies the conditions under which Tentunit may monitor communications, and outlines the procedures for addressing reported violations. By utilizing the Tentunit chat system, you acknowledge and agree to adhere to the terms set forth in this Policy.
1. Purpose of the Chat System
Tentunit’s integrated messaging system is the official communication channel for all interactions conducted through the platform. It is strategically developed to fulfill the following core objectives:
a. Facilitate Secure and Seamless Communication
To provide a centralized, encrypted, and real-time messaging channel that enables verified users—such as tenants, landlords, and applicants—to engage in direct, efficient, and context-specific conversations related to property inquiries, application statuses, lease agreements, and other essential rental matters.
b. Preserve Transactional Transparency and Accountability
To ensure the integrity of rental transactions by automatically recording and timestamping all substantive discussions and declarations. This documentation creates a reliable and tamper-proof digital trail of representations, thereby reducing miscommunication and strengthening mutual trust between parties.
c. Create an Authoritative Record for Dispute Resolution and Compliance
To maintain a verifiable, retrievable archive of all official communications within the platform, serving as legally admissible documentation in the event of disputes, audit requests, platform investigations, or regulatory inquiries. These records support fair resolution processes, uphold platform standards, and safeguard the interests of all users.
2. Expected Conduct in Chat
All users of Tentunit’s integrated chat system are required to uphold the following standards of conduct to ensure a secure, respectful, and purpose-driven communication environment:
a. Professionalism and Respect
Users must maintain a courteous, respectful, and professional tone in all chat interactions. Communications should reflect integrity, cooperation, and a constructive attitude aligned with the platform’s community values.
b. Prohibited Content
The following content is strictly forbidden within the chat system and constitutes a violation of this Policy:
Abusive, harassing, or threatening language
Discriminatory, defamatory, hateful, or inflammatory remarks
Sexually explicit or violent content
Any material that violates applicable laws, regulations, or third-party rights
c. Information Security and Confidentiality
Users must not share, solicit, or transmit any sensitive, confidential, or personally identifiable information (PII) of any individual, landlord, tenant, or third party without explicit authorization. This includes but is not limited to social security numbers, banking details, or private documentation.
d. Permitted Use Only
The chat system is solely intended for communication directly related to Tentunit’s rental platform services. Users are strictly prohibited from using the chat for:
Sending unsolicited messages or spam
Promoting external services or unrelated commercial ventures
Soliciting off-platform payments or agreements
e. Preservation of Platform Integrity
Users must not engage in any behavior or discussion that attempts to circumvent Tentunit’s platform features, including but not limited to:
Bypassing application or lease processes
Avoiding service fees or payment processing protocols
Coordinating off-platform transactions that undermine Tentunit’s operations
Violations of these conduct standards constitute a material breach of Tentunit’s Terms of Service and may result in immediate account suspension, permanent removal from the platform, reporting to appropriate authorities, and other legal remedies as determined by Tentunit in its sole discretion.
3. Monitoring Policy
Tentunit is committed to preserving user privacy and fostering an environment of mutual trust. As such, Tentunit does not engage in continuous or proactive surveillance of user communications conducted through the platform’s integrated chat system.
However, to uphold the safety, integrity, and legal compliance of the platform, Tentunit reserves the right to review chat communications under strictly limited and defined circumstances, as outlined below:
a. User-Initiated Reports
Tentunit may review chat content in response to a formal report submitted by one or more users alleging a violation of Tentunit’s:
Terms of Service,
Community Standards, or
this Chat and Communication Policy.
Such reviews are conducted solely to investigate the reported issue and determine whether corrective action is warranted.
b. Legal Compliance Requirements
Tentunit may access and disclose chat content if required to comply with legal obligations, including but not limited to:
Court orders or subpoenas
Law enforcement or regulatory agency requests
Other legally enforceable mandates
c. Threat and Risk Assessment
Tentunit may also review communications if there is a reasonable and credible basis to believe that:
Fraudulent, abusive, or harassing behavior has occurred
A user’s safety, well-being, or property may be at risk
The platform or its operations may be compromised
Scope and Safeguards of Chat Review: In all cases where chat monitoring is warranted, Tentunit adheres to strict internal protocols to ensure accountability and minimize intrusion:
Access Restriction: Only authorized members of Tentunit’s compliance or legal team may access the relevant chat data.
Narrow Scope: Reviews are limited to the specific communication threads directly related to the reported or suspected violation.
Documentation: All actions taken during the review process, including outcomes and disciplinary measures, are documented, time-stamped, and archived for compliance auditing.
Due Process: Tentunit upholds principles of fairness and proportionality when taking any enforcement actions resulting from chat reviews.
4. Data Use & Retention
Tentunit is committed to the responsible management of your communication data:
Secure Storage: All chat communications are stored securely and are protected through encryption protocols to safeguard confidentiality and integrity.
Data Retention: We retain chat logs for a period deemed reasonable and necessary to protect the legitimate interests of our users, enforce our policies, and ensure compliance with all applicable legal and regulatory obligations.
User Access: In accordance with our comprehensive Privacy Policy, users may submit formal requests for access to their own communication records. All such requests will be processed in compliance with relevant data protection laws and our internal procedures.
5. Reporting a Conversation
Tentunit is dedicated to maintaining a respectful, secure, and policy-compliant communication environment for all users. If you encounter any conduct or content within the chat system that you believe violates Tentunit’s Terms of Service, Community Standards, or this Chat and Communication Policy, we encourage you to report the matter without delay.
a. In-Platform Reporting
Users may report inappropriate behavior or policy violations by utilizing the “Report Chat” or “Flag Message” functions integrated directly into the Tentunit chat interface. This method allows for immediate alerting and streamlined internal handling.
b. Email-Based Reporting
Alternatively, users may file a report by emailing our Compliance Team at [[email protected]]. For effective resolution, please include the following:
Relevant chat screenshots or message excerpts
A clear description of the issue or violation
Any additional contextual information (e.g., date, user names, listing details)
All reports are reviewed by Tentunit’s designated compliance personnel in accordance with our internal investigation protocols. We treat each submission with confidentiality, impartiality, and urgency to ensure that appropriate remedial actions are taken—ranging from formal warnings to account suspension or platform removal, as warranted.
Tentunit strictly prohibits retaliation against any user who submits a report in good faith.
6. Communication Outside of Tentunit
To maintain the integrity, security, and auditability of all interactions occurring within the Tentunit ecosystem, the following standards are strictly enforced:
a. Exclusive Use of Tentunit’s Chat System
All material communications—including but not limited to property inquiries, application discussions, lease negotiations, scheduling, payment coordination, and agreement terms—must occur exclusively within Tentunit’s in-platform chat system. This requirement ensures complete documentation, real-time traceability, and secure correspondence between landlords, renters, and applicants.
b. Prohibition on Circumvention
Users are expressly prohibited from:
Initiating or continuing substantive rental-related discussions outside the Tentunit platform (e.g., via personal text, email, or social media)
Encouraging or participating in off-platform transactions or lease arrangements
Attempting to bypass Tentunit’s service fees or official payment channels
Such behavior constitutes a material breach of Tentunit’s Chat and Communication Policy and Terms of Service. Violations may result in:
Immediate account suspension or permanent ban
Loss of access to current applications, listings, or reservations
Referral to legal counsel or regulatory authorities in cases involving fraud, circumvention, or illicit transactions
Tentunit reserves the right to investigate suspected violations and enforce platform-wide accountability measures to uphold user trust and platform integrity.
7. Modifications
Tentunit reserves the right to amend or update this Policy at any time, at its sole discretion. Any revisions will become effective immediately upon their posting on the Platform. Your continued use of the Tentunit chat system following the implementation of any modifications signifies your explicit acceptance of the revised Policy terms. We encourage users to periodically review this Policy to remain informed of our current communication guidelines.
8. Related Policies
This Chat and Communication Policy operates in conjunction with, and is complemented by, other integral Tentunit policies and legal documents. Your adherence to this Policy is inherently linked to your compliance with the following:
Tentunit Privacy Policy: Governs the collection, use, protection, and processing of your personal data.
Tentunit Terms of Service: Outlines the comprehensive terms and conditions for all aspects of your access and use of the Tentunit Platform and its services.
Tentunit Community Standards / Acceptable Use Policy: Establishes the expected behavioral guidelines and acceptable uses for all interactions within the Tentunit community.
Users are advised to review these associated policies to fully understand their obligations and rights on the Tentunit Platform.
3.1.7. User-Generated Content
Any content you create or submit on our platform is collected as part of providing the service. This refers to the information and media you generate, such as listings, posts, reviews, comments, photos, videos, or other materials you choose to upload or share. For instance, if you post a listing or submit a review, all the details in that content (text descriptions, images, etc.) are collected and stored. This also includes information you provide to be displayed publicly or shared with other users on the platform. We collect user generated content to display it to others as intended, to moderate it for compliance with our guidelines, and to make improvements based on user feedback.
3.1.8. Biometric Data (Where Applicable)
If enabled for our services, we may collect biometric identifiers or information for verification purposes where applicable. For example, to enhance security, we might allow you to provide facial recognition data or a selfie alongside your ID document to verify your identity. In such cases, the biometric data (e.g. facial geometry or other biometric identifiers, potentially fingerprint or voiceprint in future) would be collected only with your knowledge and consent and as permitted by law. We will use any biometric data solely for the stated verification purpose and protect it in accordance with applicable privacy regulations.
We also collect information that you choose to submit optionally in the context of surveys, research programs, or promotional activities. If you volunteer to participate in a user research study or fill out a survey, we will collect your responses and any data you provide in that process (which might include feedback, opinions, or demographic information). Likewise, if you take part in promotions such as contests, sweepstakes, or referral programs, we gather the information you submit for those (for example, contest entries, referral contact info, or survey answers). These submissions are entirely voluntary; if you opt in, we use the information to administer the program (e.g. to analyze survey results or to deliver promotion rewards).
3.2. Information We Automatically Collect
When you use our website or application, certain data gets collected automatically through technological means. This information helps us understand how our services are used and enables us to secure and improve our platform. The automatically collected data includes:
3.2.1. Device and Usage Data
We collect details about the device you use to access our services and how you interact with our platform, without you having to explicitly provide this data. This includes technical information about your device and network, such as your IP address, operating system, browser type, hardware model, unique device identifiers, and crash or error logs. We also gather usage information, for example: the pages or screens you view and the actions you take on our site/app, the features or services you use, your search queries, click paths, time spent on pages, and timestamps of your visits or transactions. This device and usage data is collected through server logs and analytics tools and helps us troubleshoot issues, analyze trends, prevent fraud, and improve the functionality and user experience of our platform.
3.2.2. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our platform. Cookies are small text files placed on your device that allow us to recognize you on subsequent visits and store certain preferences. Along with cookies, we may use tools like web beacons, pixels, and local storage objects to gather data about how you navigate and use our services. These technologies collect information such as the pages you visit, links or features you click, your IP address and browser type, and other usage statistics and preferences. We utilize this data for purposes like remembering your settings, personalizing content, helping you stay logged in, and analyzing site traffic and user behavior to improve our services. (For more details on our use of cookies, please refer to our Cookie Policy.)
3.2.3. Log and Geolocation Data
Our systems automatically generate logs that record certain events and information whenever you interact with our platform. These log files can include data such as your IP address (and thereby your general location), the dates and times of access, pages visited or actions performed, and device information, among other usage details. We collect details of visits to our site for example, the volume of traffic, which resources or endpoints were accessed, and any system errors or messages in order to monitor the service and ensure stability. In addition, we may collect geolocation data to the extent you allow or it’s implied by the service. Approximate location can sometimes be determined from your IP address or network signals, and if you grant permission (for instance, via a mobile app), we might also collect more precise location information from your device’s GPS or from nearby Wi-Fi and cell tower data. This geolocation information can be used for location-based features of our service (for example, showing local content or offerings) or for security and fraud prevention. You can typically control or disable precise location sharing through your device settings if you do not want to share GPS-level data.
3.3. Information We Collect from Third Parties
In addition to data you give us directly or that we collect via your use of our service, we may also obtain information about you from external sources. This happens when you connect third-party services to our platform or when our partners and service providers share data with us to help run our services. Such third-party sources and the information they provide include:
3.3.1. Linked Third-Party Accounts
If you choose to link or log into our platform using a third-party account (for example, Google, Facebook, Apple, or another service), we receive certain information from that third party as authorized by you. When you connect these accounts, the third-party service sends us data such as your profile information (e.g. your name, email address, profile photo) and potentially your friend list or contacts, depending on the permissions you grant. For instance, using Facebook Login might share with us your public Facebook profile and friend network as allowed by your Facebook privacy settings. We use this information to streamline account creation, verify your identity, and help you find people you may know on our platform. (The exact data we receive varies by provider and is governed by the third-party account’s privacy policies and your settings there.)
3.3.2. Background and Identity Verification Services
To support trust and safety on our platform, we may obtain personal information about you from background check providers or identity verification services. In cases where our service involves screening users (for example, for tenant screening or to ensure community safety), we will request reports or confirmations from third-party services that specialize in background information. This might include, as allowed by law, retrieving criminal record checks, sex offender registry status, creditworthiness, or other publicly available background information. For example, we might use your full name and date of birth to request a background check report from an authorized agency, which could tell us if there are any relevant criminal records on file. Any such screening is done in accordance with applicable laws, and often with your knowledge or consent. The information we receive from these third-party checks is used strictly to determine eligibility, enhance security, and comply with legal or contractual requirements.
3.3.3. Payment and Insurance Partners
We may receive information from our payment processing partners and (where applicable) insurance partners in the course of providing you services. For example, if you make a payment through an integrated third-party payment provider or choose a financing plan, the financial institution or payment processor might share some details with us to complete the transaction. This can include confirmation of payment, your account details or status, or a payment schedule for installment plans. Similarly, if our service works with an insurance company (for instance, to offer renter’s insurance or validate an insurance policy for a rental), we could receive data confirming your coverage or policy details from that third-party. Such information may encompass your policy status, coverage amounts, or claims information needed to verify that you meet our requirements or to administer an insurance product. We only obtain what is necessary from these partners to facilitate the service you’ve opted into (e.g. confirming a successful payment or that you have active insurance coverage), and any information shared with us from these third party sources is handled under the same privacy protections as the data you provide directly.
3.3.4. Referrals and Co-Leasers
If someone else provides your information to us through referral features or as a co-party to a transaction, we will collect that information. For instance, our platform may allow users to refer friends or add co-leasers/co-tenants to a lease or reservation. If you are invited or referred by another user, that person might give us personal information about you such as your name, email address, or phone number in order to send you an invitation or to include you on a lease agreement. Likewise, if an existing user adds you as a roommate or co-signer, the details they input (your contact info or other required details) are collected into our system. We use this information to contact you with referral invitations or to associate you with the relevant rental/lease account. If you receive such an invitation or referral, you will have the chance to confirm your information and may be asked to accept our terms before fully joining the platform.
3.3.5. Complaints and Reports
We also collect information that others provide about you in the form of complaints, reports, or feedback. If a third party (for example, another user, a neighbor, or an external entity) submits a complaint or incident report regarding your activities or behavior in relation to our services, we will receive whatever information they include in that report. This could range from the nature of an issue (e.g. a noise complaint or violation of terms) to evidence or details about the incident. For example, a co-leaser or landlord might report a problem and provide documents or messages relevant to the complaint. We collect and retain these complaints and reports as part of maintaining a safe and responsible platform. The information is used to investigate and address the issue, to take appropriate action (if needed), and to comply with any legal or regulatory reporting obligations. We treat complaint information sensitively and only share it with those who need to know (such as relevant support or compliance personnel), unless disclosure is required as part of resolving the matter.
Each of the above categories of information is collected in accordance with our Privacy Policy and applicable law. We only gather what is necessary for the purposes described, and we implement safeguards to protect your personal information. If a certain type of data is not needed or not yet utilized (for example, biometric data or certain insurance details might not be collected until a future feature is introduced), we will not collect it. We are committed to transparency about our data practices, and this Information We Collect section outlines the full scope of personal information that you may encounter when using our services. All of this data enables us to provide you with a secure, reliable, and personalized experience.
4. How We Use Your Information
We use the personal information we collect for a range of purposes necessary to operate our platform and provide services to you. In this section, we outline the key ways in which your information is utilized. Our practices are aligned with industry standards and similar to how major companies use customer data for service delivery, safety, communication, and improvement. Below, we break down the uses of your information into several categories for clarity.
4.1. Core Service Delivery
Your information is fundamental to delivering our core services. We primarily use personal data to provide and maintain the services you expect from us. This includes:
Account Setup and Management: Using your details to create, maintain, and secure your user account and profile (e.g. account credentials and identity verification for login).
Service Provision: Enabling the main functionalities of our platform for example, facilitating transactions or bookings, matching you with relevant services or other users, and ensuring the service operates as intended. We use your information to process any requests or orders you place through our platform and to carry out the services you sign up for. As an illustration, Amazon notes that it uses customers’ personal information to take and handle orders, deliver products and services, process payments, and communicate with customers about their orders.
Service-Related Communications: Using your contact information to send confirmations, receipts, updates, and notifications that are necessary for delivering the service. This covers things like sending booking confirmations, reminders, or alerts about changes or issues affecting your use of the service.
Customer Support in Service Delivery: Accessing relevant data about your account or transactions to resolve any issues you encounter. For instance, if you experience a problem, we will use your information to troubleshoot and provide assistance as part of delivering the core service. (We discuss communications and support in more detail in Section 4.3 below.)
In short, we use your information wherever needed to operate the platform and fulfill the services you have requested. This core usage is essential for us to meet our contractual obligations to you as a user of our services.
4.2. Platform Safety and Trust
Maintaining a safe, secure, and trustworthy environment is a top priority. We use personal information to protect our community and prevent misuse of the platform. This involves:
Identity Verification and Background Checks: Confirming your identity and eligibility to use certain features. We may use identity documents or perform background screening (where lawful) to verify user credentials and build trust. This is similar to practices on other platforms – for example, Airbnb processes personal data to verify information provided by users (including identity info) and even conduct background checks for safety.
Fraud Detection and Prevention: Monitoring for suspicious or fraudulent activities. Your usage patterns and device information may be analyzed to detect fraud, spam, or any abuse of our services. If flags are raised, we use the data to investigate and take action (such as blocking fraudulent transactions or accounts). According to Airbnb’s policies, companies use personal information to detect, prevent, and address fraud and security risks on their platforms.
Security Monitoring: Using technical data (like device identifiers, IP addresses, login history) to safeguard the platform. This helps us identify and block unauthorized access attempts, secure user accounts, and prevent security incidents such as hacking or data breaches.
Policy Enforcement: We use information (including reports from users or automated analysis) to ensure compliance with our Terms of Service and community guidelines. For example, if we receive complaints or detect content that violates our policies, we will review the relevant user information or communications to investigate. This may result in warnings or, if necessary, suspension of accounts to uphold platform standards.
User Ratings and Trust Signals: On platforms that involve user interactions (such as marketplaces or sharing economy services), we may utilize ratings, reviews, and feedback data. This helps encourage good behavior and allows us to intervene when trust metrics (like consistently low ratings) indicate a problem.
Overall, your information is used to keep the platform safe and reliable for all. By verifying identities, preventing fraud, and enforcing rules, we aim to foster trust among users. These measures reflect common practices of large platforms to protect their user community.
4.3. Communications and Support
We also use your information to communicate with you and provide support when needed. This covers both automated service messages and direct interactions through our support channels:
Transactional and Service Announcements: We will send you communications that are necessary for using the service. For example, we might email or text you to verify your email address or phone number when you sign up, to confirm a booking or purchase, to notify you of changes to our terms or policies, or to alert you about service outages or security issues. These are not marketing messages but essential notices to keep you informed about your account and usage.
User Inquiries and Customer Support: If you contact us with questions, feedback, or problems, we will use your information to assist you and resolve issues. This may involve reviewing your account details, past orders/transactions, or relevant communications to troubleshoot the problem. We might ask for additional info to clarify the situation and will use your contact info to reach out with a solution or follow-up. While we may not record calls, we similarly keep records of support interactions (like emails or chat logs) to ensure quality service.
Direct Communication Between Users: In some cases, our platform may facilitate communications between users (for example, allowing a service provider and a customer to arrange details of a service). We may use information to enable these communications in a safe way. This could mean masking contact details (for privacy) while still allowing necessary coordination. (For example, a rideshare driver might call a rider through an anonymized number). Any such user-to-user communication using our platform may be monitored or recorded for safety and support purposes, in accordance with applicable law.
Customer Service Improvements: We analyze our support interactions to improve our customer service. Details like response times, frequently asked questions, and common issues can help us train our support team better and update our help resources. Our goal is to make sure you receive timely, helpful assistance.
In summary, we use your information to stay in touch with you about important service matters and to help you when you reach out. We strive to keep these communications useful and respect your preferences (for example, you may choose how we contact you in your notification settings).
4.4. Payments, Insurance, and Legal Compliance
Some of your information is used to process financial transactions, manage insurance or related services, and ensure legal compliance in these areas:
Payment Processing: When you make or receive payments through our platform, we use the relevant personal and financial information (such as your payment card details or bank information) to facilitate those transactions. This includes charging your chosen payment method for services, issuing payouts (if you are earning money on the platform), and keeping records of transactions. We must share data with our payment processors (like credit card companies or payment gateways) to complete transactions, and we use your information to send you invoices or receipts. All payment data is handled securely and in accordance with industry standards (such as encryption and PCI DSS compliance).
Insurance and Claims: If our services include any insurance programs, guarantees, or claims processes (for instance, insurance for events, rentals, or other activities on the platform), we will use relevant information to administer these programs. This could involve sharing certain data with insurance partners or underwriters, and using details of an incident to process a claim. If an incident occurs that is covered by an insurance or protection plan we offer, we will use the information you provide (and information from any investigation of the incident) to determine coverage, facilitate the claims process, and comply with any legal requirements tied to insurance.
Financial and Legal Compliance: We use and retain transaction data as needed to comply with legal obligations related to payments and finances. This includes obligations like tax reporting, accounting, record-keeping, and audits. We maintain appropriate records of payments and payouts, which may include invoice details, transaction dates and amounts, and associated user information, to meet requirements under applicable law. Additionally, we may use personal identifiers and financial information to comply with anti-fraud and anti-money laundering rules (for example, verifying your identity or checking that you are not on government sanction lists, where legally required).
Regulatory and Contractual Requirements: In certain industries, there may be regulations or contractual requirements that compel us to use your information in specific ways. For example, if we are facilitating housing rentals, we might be required by law to collect and share occupancy information or tax information with government authorities. If such rules apply, we will use your data strictly for those compliance purposes. We also ensure any insurance requirements are met, such as retaining proof of coverage or incident reports for a legally prescribed period.
In essence, whenever you engage in a paid transaction on our platform or benefit from an insurance/guarantee service, we use your data to make sure it all happens smoothly and lawfully. This covers charging and paying funds, handling any claims, and adhering to the laws that regulate payments and insurance. We take care to limit the information used to only what is truly needed for these processes and to protect it according to industry best practices.
4.5. Marketing and Promotional Purposes
With your consent or as permitted by law, we may use your information for marketing, advertising, and promotional communications. Our goal is to inform you about opportunities and updates in ways that are relevant and respect your preferences. This includes:
Promotional Communications: Using your contact information (such as your email address) to send you news about new features, services, or special offers that we think you might find valuable. For example, we might announce a new partnership, a discount on services, or a user referral program via email newsletters. We will only send you promotional emails or texts if you have agreed to receive them, and you can opt out at any time. (We do not share your contact information with third-party marketers without your explicit consent.)
Personalized Advertising: We may utilize data about your use of the platform – such as your searches, location, or service history – to show you targeted ads or suggestions. This could be on our own platform or, in some cases, on external advertising channels (e.g., showing you an ad on a social media platform for a service available on our app). Any such advertising will follow applicable privacy laws and industry guidelines (for instance, if we ever engage in interest-based advertising, we will provide the appropriate notices and opt-out options)
Offers, Contests, and Surveys: If we run a special promotion, contest, or survey, we will use the information necessary to administer those programs. For example, if you enter a sweepstakes, we might use your contact info to notify you if you win, or if we offer referral bonuses, we’ll track referrals to credit the appropriate accounts. We might also send out user surveys and use your responses to improve our services or marketing strategies (aggregating results so that individual feedback is not publicly tied to your identity).
Future Promotional Programs: While our current operations are focused only in the United States and we are not yet running extensive promotional campaigns, we want you to be aware that we may introduce new marketing programs in the future. This could include loyalty rewards, partnership offers, or expanded advertising initiatives as our business grows. If and when we launch such programs, we will update our privacy disclosures and provide you with any required choices (such as opting in or out). For now, you will only receive marketing messages directly from us and only if you are an inaugural US user who has agreed to such communications. We do not currently engage in international marketing outreach, given that our service is only available in the USA at this time.
Rest assured, you remain in control of your marketing preferences. If you receive promotional emails, each message will contain an unsubscribe link. You can also adjust your notification settings in your account at any time to limit or stop marketing messages. Our use of your data for marketing is designed to be transparent and permission-based.
4.6. Research, Analytics, and Product Development
We are continuously improving our platform, and your information helps us innovate. We use collected data for internal research, analytics, and to develop new products or features. This use of data is quite common across tech companies as it allows services to evolve and better meet user needs. Here’s how we leverage your data for improvement:
Usage Analytics: We analyze how users interact with our app/website. For example, we look at which features are most used, how often certain actions are taken, and where users might encounter errors. This usage data (often aggregated and anonymized) helps us understand what’s working well and what can be improved. It can inform decisions like simplifying a frequently confusing interface element or adding resources where users tend to ask for help.
Performance and Debugging: Technical information (such as logs of errors or crashes, device types, load times) is utilized to debug issues and improve performance. By examining error reports or crash diagnostics, our engineers can identify and fix problems to make the platform more reliable.
Feature Testing and Development: We might use a subset of user data to test new features (for example, through beta programs or A/B testing). By observing how a new feature performs with real usage, we can refine it before a full release. Your feedback, either provided directly or inferred from how you use the service, is crucial in guiding our development roadmap.
Improving Safety and Security: Analytics are also applied to enhance safety measures. For instance, by analyzing data on incidents or close calls on the platform, we can implement better safeguards or detection algorithms.
Research and Insights: We may compile information to generate insights about trends and preferences. This could involve user surveys, studying market trends, or collaborating in academic or industry research (always under strict privacy protections, e.g., using anonymized data). Such research helps us understand broader impacts and how people use our service in context, which in turn fuels innovation.
In all cases, we take care to protect your privacy when using data for analytics and development. Typically, this work is done on aggregated or de-identified data sets that look at overall patterns rather than focusing on individuals. The improvements and new features that result from this analysis ultimately benefit you and all our users, as they make the platform more useful, efficient, and secure.
4.7. User Personalization
To make your experience more convenient and relevant, we use your information for personalization. Instead of a one-size-fits-all service, personalization allows us to tailor what you see and how the service works for you, based on your preferences and behavior. Here are ways we personalize our service:
Content and Recommendation Personalization: We might suggest things to you based on your activity. For instance, if our platform is a marketplace or listing service, we could recommend listings or providers similar to ones you’ve interacted with. If it’s a content or social platform, we might personalize which posts or profiles are shown to you. These recommendations are driven by your past behavior (e.g., categories you’ve shown interest in, your location, or items you’ve marked as favorites). The aim is to help you discover services or content that are relevant to you.
Interface Customization: We use your settings and usage patterns to customize the app/website interface for you. This can be simple things like remembering your language preference, display settings, or the last page you visited. It can also involve showing certain UI elements by default because you use them often (for example, if you frequently use a specific filter or tool, the system might surface it prominently for easier access).
Personalized Offers and Content: In conjunction with our marketing efforts (see Section 4.5), personalization means that any offers or updates you see are more likely to be relevant to you. For example, we might feature a promotion on the home screen that aligns with services you've used before, or send you a notification about a new feature that fits your usage profile. If you never use a certain part of our service, we will generally avoid cluttering your experience with information about it.
Location-Based Personalization: If you’ve permitted location access, we may tailor the content to your region. This could mean showing nearby options first, or providing information specific to your city or state. Since we currently operate in the USA only, location personalization mostly involves regional differences (for instance, city-specific offerings or compliance with state laws that may require showing certain info to users in that state).
All these personalization efforts are intended to make the service more useful to you. We want to save you time and present you with what you’re likely looking for. Importantly, personalization does not mean making decisions that could negatively affect you without your knowledge; it’s about enhancing convenience. You always have the option to adjust personalization features (where applicable). For example, if recommendation feeds are provided, you can usually influence them by adjusting your profile or preferences. We follow best practices to ensure personalized experiences are transparent and beneficial.
4.8. Legal and Regulatory Obligations
Finally, we use personal information to fulfill our legal duties and respond to regulatory requirements. Various laws may require that we collect, retain, or disclose certain data about our users, and we take these obligations seriously. Here’s how we handle data in such contexts:
Compliance with Laws: We may process and retain your information as needed to comply with applicable laws and regulations. This can include consumer protection laws, privacy laws, financial regulations, and any other legal requirements that apply to our operations. For example, Amazon explicitly states that it uses personal information to comply with legal obligations in certain cases. This could mean retaining transaction records for a mandated period, or collecting specific information to meet regulatory standards (such as age verification for age-restricted services).
Responding to Legal Requests: If we receive a legal request or order (for instance, a subpoena, court order, or request from law enforcement agencies), we may need to use and possibly share certain personal information to respond. We will only do so after verifying the request is legitimate and as required by law. If necessary, we might use your data to cooperate with investigations (e.g., providing information to law enforcement when required for criminal cases or to regulatory bodies for compliance audits).
Enforcing Our Rights and Agreements: We use personal information to enforce our Terms of Service and other agreements (such as user agreements or partner contracts). If there is a dispute or if we suspect violations (fraud, harassment, intellectual property theft, etc.), we will use relevant data to investigate and address the issue. This may involve reviewing communications sent over the platform or usage logs to gather facts. In the event that we need to pursue legal action (or defend ourselves against a claim), we will use and possibly present necessary information as evidence, in accordance with privacy laws. This also ties into protecting our rights and the safety of others – we will use data to detect and prevent harm to our company, our users, or the public (for example, analyzing threats or misuse).
Regulatory Reporting and Cooperation: If our industry is subject to specific regulatory oversight (for example, transportation, housing, finance, etc.), we might be obligated to collect and sometimes report data to regulators. We will use your information strictly for these purposes when required. This could include statistical reporting on platform usage, safety incident reports, or compliance reports on privacy and security practices to authorities. Any such reporting is done under confidentiality and only as mandated.
Other Legal Uses: There may be scenarios like mergers or acquisitions where using or disclosing data is necessary for legal reasons (e.g., during due diligence). In such cases, we ensure any involved parties are under strict obligations to keep information confidential and use it only for the legal purpose at hand. Additionally, we adhere to any data retention laws that dictate how long we must keep certain information, even if you request deletion (we will inform you when this is the case, such as keeping transaction data for tax requirements).
In summary, we use your information to meet our legal responsibilities and to protect our legal interests. We will always strive to limit the information we disclose or use to what is strictly necessary and will inform you where possible (for example, we may notify users about information requests, unless prohibited by law). Your privacy is important, but we must balance that with legal requirements and the safety of our community, using your data in a responsible and lawful manner.
5. How We Share Your Information
Tentunit operates exclusively in the United States, and we share personal data only with the U.S.-based recipients and in compliance with applicable U.S. laws. Below we describe the limited circumstances in which we may share your information.
5.1. With Other Users
Landlords and students on Tentunit can see only the profile and listing details needed to connect. For example, our platform displays a rental listing’s basic information along with the landlord’s contact details so that an interested student can inquire about the property. Likewise, when a student expresses interest in a listing, the student’s name and contact information (such as email) are provided to the landlord so that each party can follow up on the rental opportunity. This sharing is strictly limited to non-sensitive data (name, photo, listing description, availability, etc.) and is intended solely to facilitate communication and bookings between users.
5.2. With Verified Landlords or Students
When you apply to rent a property or otherwise enter a housing agreement, we share certain details with the other party to complete the transaction. For instance, if a student schedules a viewing or submits a rental application, we will provide the student’s profile information (name, background-checked status, etc.) and contact details to the landlord, and vice versa, so each side can verify identities and finalize the lease. We only share verification status or rental history if you have supplied it on your profile. In all cases, such sharing is done with your consent and is limited to the minimum information needed to process the application or agreement.
5.3. With Service Providers
Tentunit uses third-party service providers only to support core platform operations – primarily payment processing and legal compliance. Our sole payment processor is Stripe (a U.S. company), and we share only the data necessary for Stripe to process your payments (for example, transaction details and any identity information required by law). Stripe is contractually bound to keep this information secure and to use it only to provide the requested services. We do not share your payment or personal data with any other payment companies. Crucially, we never sell or rent your personal information to unaffiliated marketers. Consistent with industry best practices (and as exemplified by Stripe’s privacy commitments), we do not share user data with third parties for their marketing purposes.
5.4. With Insurance and Legal Partners
In limited cases you may opt in to additional services (such as renters insurance) or require legal services in connection with your tenancy. If we offer a renters-insurance option and you opt in, we will share only the information needed to arrange coverage – for example, your name, contact, rental address, and lease dates – with the insurance provider. Any such sharing is done only with your explicit consent and is limited to the specific details the insurer requires. Similarly, if we engage attorneys or claims administrators on your behalf (for example, to handle an insurance claim or legal dispute), we will provide them only the necessary information (such as your personal and lease data) under strict confidentiality. In all cases, these partners are required to protect your data and use it solely for the intended insurance or legal purpose.
5.5. With Government, Law Enforcement, and Legal Authorities
We will disclose personal information to government or law enforcement agencies only when required by U.S. law or legal process. For example, Tentunit may provide your data in response to a valid subpoena, court order, or other lawful request by a governmental or public authority. We also cooperate with law enforcement or regulatory investigations of illegal activity when required, or disclose information to prevent harm or protect the safety of Tentunit users and the public. In each case, we disclose only the minimum information necessary to comply with the legal requirement, and we do so in accordance with U.S. legal standards.
5.6. In Corporate Transactions
If Tentunit is involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be treated as one of the company’s business assets. In such a transaction, your data may be transferred to the new owner or successor organization. We will make reasonable efforts to notify you before any such transfer occurs. Any successor entity would be required to honor the terms of this Privacy Policy with respect to your information.
6. Your Choices and Privacy Rights
Access and Updates. You may access and update your profile or account information at any time by logging into your Tentunit account. If any of your information is out of date or incorrect, you can edit it in your account settings or contact us for assistance.
Data Download and Portability. You may request a copy of the personal data we hold about you. We will provide your data in a structured, commonly used, machine-readable format when possible. Where technically feasible, you may also request that we transmit your data to another service provider.
Marketing and Communication Preferences. You can opt out of promotional marketing communications at any time. To stop promotional emails, simply click the “unsubscribe” link included in any marketing message or visit your account’s notification or communication settings. We will promptly process all unsubscribe requests. (Note: you may still receive important service-related messages, such as account notices or transactional emails, even after opting out of marketing.) In addition, you may control push notifications or in-app messages through your device and account settings.
Account Deletion and Data Retention. You may delete your account at any time. Upon receiving a verifiable request, we will deactivate and then permanently delete your account and associated personal data, except for any information we are legally required or permitted to retain (for example, to comply with law or resolve disputes). Once your account is deleted, you will no longer have access to it or any data in it; you would need to create a new account to use our services again. We may retain de-identified or aggregate information for internal purposes, but no identifying personal data will be kept beyond legal requirements.
State Privacy Rights. Because Tentunit operates in the United States, you have additional rights under applicable U.S. state privacy laws. For example, California residents have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request access to or deletion of personal information and the right to opt out of the “sale” or sharing of their data. (Note that Tentunit does not sell personal information for money. California and other state residents can exercise their rights (such as access, deletion, and opt-out of sharing) by contacting us or using the tools provided in their account. We will verify any such requests to protect your privacy. We do not discriminate against users exercising these rights. We will comply with all applicable state privacy regulations in processing your requests.
Each of the above choices is subject to applicable law. If you need assistance or wish to exercise any of these rights, you can contact our Privacy Team at [[email protected]] or follow the instructions in our Help Center. We are committed to honoring your privacy rights and will respond to all valid requests in accordance with U.S. law and the practices described above.
7. Data Security and Retention
7.1 How We Protect Your Information
Tentunit implements multiple layers of technical and organizational safeguards to protect your data. All data in transit is secured using industry-standard TLS encryption (TLS 1.2 or 1.3), and all data at rest is encrypted with AES-256 on our servers. We use Cloudflare’s security services to filter and monitor traffic: a Web Application Firewall (WAF) inspects incoming requests and blocks malicious attacks, while Cloudflare’s global network absorbs and mitigates Distributed Denial-of-Service (DDoS) attacks (with over 388 Tbps capacity) without affecting performance. Access to our systems is restricted by strong access controls (e.g. multi-factor authentication and least-privilege policies), and we conduct regular security audits and employee training to ensure ongoing compliance with best practices.
Encryption in Transit: All communications with Tentunit use HTTPS (TLS 1.2 or 1.3) to protect data in transit.
Encryption at Rest: Sensitive data stored on Kodhosting servers is encrypted at rest using AES-256, a widely recognized industry-standard algorithm.
Firewalls and Traffic Filtering: Cloudflare’s WAF and firewall rules inspect and filter web traffic in real-time, blocking OWASP Top 10 threats, bots, and other attacks.
DDoS Mitigation: Cloudflare provides network-layer DDoS protection with massive capacity (388 Tbps), ensuring Tentunit remains available even under large-scale attacks.
Organizational Measures: We enforce strict administrative controls (access controls, audits, incident response training) and regularly update our systems to patch vulnerabilities in accordance with industry standards.
7.2 Data Storage and Retention Periods
Tentunit stores personal data on secure Kodhosting servers. In line with our data minimization principles, we retain your personal information only as long as necessary. Personal data is generally deleted or irreversibly anonymized six (6) months after your account is deleted or last active, whichever comes later. After this retention period we securely dispose of the data unless a longer retention period is mandated by law or a legitimate business need. All data storage and processing occurs on Kodhosting’s infrastructure, which employs enterprise-grade physical security, encryption, and network protection (including backup and DDoS defenses) to safeguard data.
Retention Period: We retain personal data for at most six (6) months following account deletion or last activity.
Deletion/Anonymization: After the retention period expires (and absent any legal requirement to retain data), we promptly delete or permanently anonymize personal data from our active and backup systems.
Hosting: All data is hosted on Kodhosting’s secure servers. Kodhosting maintains industry-standard security controls (secure data centers, encrypted storage, access restrictions, etc.) to protect stored data.
7.3 Incident Reporting and Breach Notification
Tentunit has a formal incident response and breach notification policy. In the event of a confirmed data breach involving personal information, we will act swiftly to contain and investigate the incident. If personal data is compromised, we will notify affected users and relevant authorities without undue delay, and no later than seventy-two (72) hours after confirming the breach. Notifications will include information about the nature of the breach, the data involved, and recommended steps users can take to protect themselves. We will also cooperate with law enforcement and regulatory bodies as required, and update affected users on any corrective actions or available remedies.
Incident Response: We promptly activate our security incident team to contain the breach, assess its scope, and remediate vulnerabilities.
72-Hour Notification: We will inform regulatory authorities and affected individuals as soon as practicable, but in all cases within 72 hours of confirming the breach.
Communication: Notifications to users will clearly describe what happened, what data may have been involved, and how we are responding. We will provide guidance on how affected users can protect their information.
Cooperation: Tentunit will work with law enforcement and regulators, comply with all applicable breach reporting laws, and keep users apprised of any new developments or preventative measures.
8. Children’s Privacy
8.1. Minimum Age Requirements
Tentunit is designed for use by adults. Individuals must be at least 18 years of age to create an account and independently engage in activities such as applying for housing, signing leases, or posting listings. We do not permit individuals under the age of 18 to use Tentunit’s services without verified parental or legal guardian involvement.
For general access to our website (not involving housing transactions), we comply with the U.S. Children’s Online Privacy Protection Act (COPPA), which restricts the collection of personal information from users under the age of 13. In jurisdictions that establish a higher age threshold (e.g., 16 under certain data protection laws), we comply with those local requirements as well.
Age Verification: Users must confirm their date of birth during account creation. Tentunit may use identity verification tools (such as government-issued ID or third-party identity checks) to enforce the minimum age rule.
8.2. Parental Consent and Reporting
No Independent Use by Minors: Tentunit does not knowingly collect, solicit, or store personal information from individuals under 18 without verified parental or guardian consent. Any accounts found to be associated with underage users acting independently will be promptly suspended and reviewed for deletion.
Parent or Guardian Supervision Required: If a minor (under 18) is to participate in any part of the housing process, it must be under the active oversight and account ownership of a parent or legal guardian. All responsibilities, communications, and financial transactions must be handled or approved by the responsible adult.
Removal of Minor Data: If Tentunit becomes aware that we have collected personal information from a user under the required age without verified guardian consent, we will immediately delete the data and deactivate the account.
Contacting Tentunit: Parents or legal guardians may reach out to our privacy team at [[email protected]] to:
Request deletion of a minor’s personal data,
Report a violation of this policy,
Or inquire about our children’s data protection practices.
9. International Data Transfers
We may transfer personal data (including international students’ payment and credit card information) across borders in order to operate globally. Under laws like the EU’s General Data Protection Regulation (GDPR), any transfer of personal data outside the European Economic Area (EEA) must preserve the same level of privacy protection as within the EEA. In practice, this means we will comply with Chapter V of the GDPR, which requires that transfers to non-EEA countries only occur on the basis of an adequacy decision or appropriate safeguards. For example, if we send data (such as payment processing records) to a country recognized as providing “adequate” protection, no additional legal measures are needed. In other cases, we will only transfer data under approved mechanisms (described below) or very limited legal exceptions.
Adequacy Decisions: Before transferring data, we will check if the destination country has an EU (or UK) adequacy ruling. Countries like the United Kingdom, Switzerland, Japan, Canada, and the United States (through the EU–US Data Privacy Framework) have such decisions. Data may flow freely to these jurisdictions without extra safeguards, although we will still enforce GDPR principles (such as data minimization and security) at all times.
Appropriate Safeguards (Art. 46 GDPR): If no adequacy decision applies, we will use legally prescribed safeguards. For instance, any overseas service provider that processes EU-originating data (as a processor) will be bound by a written contract incorporating EU-approved terms, just as if the processor were inside the EEA. These contracts (see below) obligate the third party to meet GDPR standards.
Derogations (Art. 49 GDPR): In rare situations (e.g. the student explicitly consents to a specific transfer, or the transfer is strictly necessary for a contract), GDPR allows certain exceptions. Such derogations are intended only as a last resort for isolated cases (not for routine data flows) and would be used only if no other lawful transfer mechanism is available.
9.1 Cross-Border Transfers
Because we may accept payment (including credit card processing) from students around the world, our systems and third-party processors might handle data in multiple countries. For example, if a student in the EU pays via credit card on our US-based platform, the payment processor may receive personal data abroad. We will ensure that any such cross-border transfers comply with GDPR requirements. This means confirming an adequacy decision or putting in place an approved safeguard before transferring the personal data internationally.
Transfer Basis: In each case, we will identify the legal basis for the transfer. Transfers to countries with an EU adequacy decision may proceed under that decision. Otherwise, we will use one of the “appropriate safeguards” listed in GDPR Art. 46 (see below). Our contracts with overseas processors (e.g. payment gateways) will include EU-standard clauses to ensure protection.
Security Measures: In addition to legal safeguards, we will implement technical and organizational measures (such as end-to-end encryption of payment data) to maintain security during transfer and storage. This complements the GDPR requirement that we also enforce data security and confidentiality when processing information abroad.
Documentation: We will document each transfer, including the destination, legal mechanism used, and any special conditions, as part of our compliance procedures. For transfers governed by SCCs (see below), we will perform a Transfer Impact Assessment to record the laws of the receiving country and any supplemental protections we apply.
To legally transfer data internationally, we will rely on recognized mechanisms:
Standard Contractual Clauses (SCCs): We will use the EU’s approved model clauses in contracts with non-EEA recipients. These clauses are pre-authorized by the European Commission and require all parties to meet GDPR-level obligations. In June 2021 the EU updated its SCCs for various scenarios (e.g. controller→controller or controller→processor). Under SCCs, we will conduct a formal transfer impact assessment documenting the nature of the data, the receiving country’s laws, and any additional measures we implement. This helps ensure that transferred data remains protected even if the foreign country’s rules change.
EU–US Data Privacy Framework (DPF): For transfers to the United States, we intend to use the new EU–US Data Privacy Framework. This framework, effective July 10, 2023, provides an “adequacy” decision covering certified US organizations. It replaces the former Privacy Shield (invalidated in 2020) and allows compliant U.S. companies to receive EU data with legal certainty. If we use any US-based service providers, we will seek those that are DPF-certified or otherwise compliant with EU requirements.
Binding Corporate Rules (BCRs): If we transfer data within our corporate group across borders, we may adopt Binding Corporate Rules. BCRs are internal policies approved by EU data authorities that permit unlimited intra-group transfers while ensuring GDPR-level protection. They are often considered the “gold standard” of transfer mechanisms. However, BCRs require lengthy approval and are typically used by large multinational organizations. We would pursue BCRs if our group’s global activities warrant it.
Other Approved Mechanisms: Depending on future needs, we may explore other GDPR-approved tools. These include certified Codes of Conduct or international certification schemes (per GDPR Arts. 40–42), or even case-specific contractual clauses authorized by a DPA. We also will ensure that our payment providers comply with industry standards (e.g. PCI DSS) and incorporate GDPR-aligned obligations for data protection in their service agreements.
Supplementary Measures: In line with EU guidance (following the Schrems II decision), we will add extra safeguards as needed. For example, if data must be sent to a country where foreign government access laws could conflict with EU privacy rights, we may use encryption, anonymization, or other technical protections. These supplementary measures help ensure that even if local laws allow government data access, the transferred personal data remains shielded.
Note: We will decide which specific mechanisms to implement (such as self-certification under the Data Privacy Framework, detailed SCC templates, or development of BCRs) once our compliance strategy is finalized. We will update this section with the chosen approaches to ensure full global compliance.
10. Third-Party Links and Features
TentUnit’s platform may include links to third-party websites and embedded features to enhance functionality. These links and features are provided for your convenience; however, Tentunit does not control the content or practices of any external sites. The following subsections explain how we handle third‑party links and tools:
10.1 External Sites
Links to Third-Party Websites: For user convenience, Tentunit may provide links or references to external websites and services (for example, social media platforms, payment processors, or partner sites). These third-party sites are not under Tentunit’s control. Tentunit does not own, manage, or endorse any content or services on those sites.
No Responsibility for Third-Party Practices: We are not responsible for the privacy practices or content of external websites. Any personal data you share with a third-party site through Tentunit’s platform is governed by that site’s own privacy policy and terms of use. In other words, your use of a linked website is subject to the provider’s policies, not ours.
Review Their Policies: We encourage you to read the privacy policy and terms of any third-party site before providing any personal information or interacting with its content. Tentunit’s Privacy Policy applies only to our platform – it does not extend to external websites. We explicitly disclaim any liability for the practices of third-party sites.
10.2 Embedded Tools (e.g., Maps, Calendars)
Tentunit uses embedded third-party tools to improve the user experience. These features may include interactive maps, calendar widgets, and other embedded content. Because they are provided by external companies, they may collect information about your device or usage. Any data collected by these tools is handled according to the third-party provider’s terms and privacy policies. Notably, Tentunit’s Privacy Policy does not apply to embedded content from third parties, and we are not responsible for how these providers use data. You should review the privacy notices of each provider when using their tools. In particular:
Map Services (placeholder): We plan to integrate an interactive mapping service (for example, Google Maps, Mapbox, or another provider) to display property locations. The specific map provider is not yet selected; this section will be updated with the chosen provider’s name and details in future versions of this Policy. The embedded map may collect information such as your IP address, approximate location, and interactions with the map. The map service’s own Privacy Policy and Terms of Use will govern that data collection. Any use of map features on Tentunit is subject to the provider’s policies.
Calendar Widgets: We may use third-party calendar tools (such as Google Calendar or similar services) for scheduling or event features. These calendar widgets may collect technical information (for example, date/time stamps, device and browser information, and how you interact with the calendar). The embedded calendar operates under the calendar provider’s terms and privacy policy. Tentunit does not control the data collection of the calendar provider, and you should consult the provider’s privacy policy for details on how your information is used.
Other Embedded Content: Tentunit’s site may include other embedded third-party content (for example, video players, social media feeds, or third-party forms). Such content is hosted and served by the respective providers. Because we did not create or manage these features, Tentunit disclaims responsibility for their data practices. Each provider’s terms and privacy policy apply to the data collected through their embedded content. We encourage you to review those policies before using any embedded feature.
In summary, any third-party links or embedded tools on Tentunit are subject to the privacy practices of the providers. We do not warrant or assume any responsibility for those practices. For more information, you should refer directly to the privacy policy of each external site or service you use.
11. Policy Updates and Notifications
11.1 When and How We Update This Policy
Tentunit may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. We reserve the right to modify or revise the policy as needed, in accordance with applicable law. Whenever we make changes, we will post the revised Privacy Policy on our website (and in our app, if applicable) and update the “Last Updated” date or effective date at the top of the policy. We also maintain version control for this Policy – each update will be identified by its effective date or version number, and in some cases we may provide a short summary of changes or a change log for transparency in line with industry best practices. Unless we state otherwise in a notice, any changes to this Privacy Policy will become effective on the date we post the updated version (as indicated by the effective date).
We encourage you to periodically review this Privacy Policy so that you remain informed about any updates or changes. Your continued use of Tentunit’s services after an updated Privacy Policy has been posted (and becomes effective) signifies your acceptance of the revised terms, except where otherwise required by law or expressly stated. If you do not agree to the changes, you should discontinue use of our services and/or contact us regarding your data rights.
11.2 User Notification Procedures
For any significant or material changes to this Privacy Policy, Tentunit will proactively notify you through prominent channels, in advance of the changes taking effect. In particular, we will use one or more of the following notification methods to inform you of important updates to our privacy practices:
Email Alerts: We may send a notice to the email address associated with your Tentunit account detailing the upcoming changes. For major changes, we aim to provide such email notice at least 30 days before the new policy becomes effective, whenever feasible.
Website Notices: We will post clear update notices on our website, such as a banner, pop-up, or announcement on the homepage or privacy policy page, to inform all users of the revised policy. This notice will often include the effective date of the change and a link to the updated Privacy Policy.
In-App Notifications: If you use a Tentunit mobile or web application, we may deliver an in-app message or alert about the Privacy Policy update. This could be a notification in your account dashboard or a modal pop-up that directs you to review the changes.
These notification procedures are designed to ensure you are aware of material changes in how we handle your information. All update notices will indicate the effective date of the revised policy, and we may ask for your acknowledgment or consent to the new terms if required by law. Please note that minor updates (such as clarifications or grammatical changes that do not affect your rights or our obligations) may not trigger a direct notification; such changes will be indicated by the updated “Last Updated” date, and we still encourage you to review the Privacy Policy periodically for any such updates.
By keeping you informed through these channels, Tentunit strives to be transparent and to give you an opportunity to understand the changes. If you have any questions about an update or if you wish to object to certain changes, you can contact us using the information provided in this Privacy Policy. Your continued use of our services after the effective date of a revised Privacy Policy will be deemed acceptance of the changes, to the extent permitted by law.
12. How to Contact Us
12.1 Privacy Questions or Requests
If you have questions about how we handle your personal information or wish to make a data request (for example, accessing, correcting, or deleting your data), you may contact us via email at [email protected]. We will review and respond to your privacy inquiries promptly and in accordance with applicable laws. This dedicated channel ensures your request is handled securely and efficiently.
12.2 Designated Data Protection Officer (DPO) Contact
Tentunit will designate a Data Protection Officer (DPO) when necessary. In the meantime, you may direct any data protection–related questions to our general privacy email above. We will update this section once the DPO is appointed, as is common practice in leading privacy policies.
12.3 Appeals and Complaint Resolution
If you are dissatisfied with a privacy-related decision or wish to file a complaint regarding our handling of your personal data, you may appeal by contacting [email protected] (please include “Appeal” or “Complaint” in the subject line). We will review your appeal or complaint in accordance with applicable laws and our internal policies. Our team is committed to addressing concerns fairly and will respond as promptly as possible.
13. Jurisdiction-Specific Disclosures
13.1 United States (California – CCPA/CPRA)
California residents have specific rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act). These include the right to know what personal information we collect and how it is used, the right to delete the personal information we have collected about you (subject to certain exceptions), the right to opt-out of the sale or sharing of your personal information, the right to correct inaccurate personal information, the right to limit use of sensitive personal data, and the right to be free from discrimination for exercising these rights. For example, consumers can request a list of the categories of data collected and disclosed, request deletion of their data, or request that we cease any sales or sharing of their personal data. Tentunit does not sell personal information (as “sale” is defined under CCPA) and is not a data broker; we will honor any CCPA opt-out requests as required by law. We will not discriminate against consumers for exercising their CCPA rights.
How to exercise California rights: California residents may submit verifiable requests by contacting Tentunit at [[email protected]] (or via our web form). We will take steps to verify your identity and respond to requests within the 45‑day timeframe required by law (which can be extended by 45 days if notified).
Our compliance: In addition to honoring opt-out requests, Tentunit provides a clear “Do Not Sell or Share My Personal Information” link on our website if applicable. We will not require consumers to pay a fee or create an account to submit a CCPA request, and we will use any personal information collected for verification only. We provide the means for California residents to appeal refusals by contacting our Privacy Officer.
13.2 European Union (GDPR)
For individuals in the European Union, Tentunit respects the General Data Protection Regulation (GDPR). The GDPR grants data subjects numerous rights, including the right to be informed about data processing, the right of access to their personal data, the right to rectification (correction) of inaccurate data, the right to erasure (the “right to be forgotten”), the right to restrict processing, the right to data portability, the right to object to processing (including for direct marketing), and the right not to be subject to automated decision-making. We also recognize the right to withdraw consent at any time when processing is based on consent. Tentunit will facilitate these rights and provide information in clear language on how to exercise them.
How to exercise GDPR rights: EU data subjects may contact our Data Protection Officer (DPO) at [[email protected]] or use our online rights request form to submit requests. We will respond to data subject requests within one month of receipt (extendable by two additional months if needed), at no cost to the individual. If requests are made electronically, we will provide data in a commonly used electronic format.
Our compliance: Tentunit processes EU personal data only on lawful grounds and provides transparent notice of data use. We implement appropriate safeguards (such as Standard Contractual Clauses) when transferring personal data outside the EU. We do not charge fees for access requests (except potentially a nominal fee for repetitive requests). If we deny a request, we will explain the reasons and inform the individual of their right to lodge a complaint with an EU data protection authority.
Canada (PIPEDA)
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian users have the right to access their personal information held by Tentunit and to request correction of any inaccurate or incomplete information. Specifically, if you make a written request, we will inform you whether we have collected data about you, what types of data, the purposes of collection, and any third parties with whom the data has been shared, all within 30 days. We will also correct or update your information if it is inaccurate, as required by law. PIPEDA also requires that individuals be informed of how to challenge compliance; we will respond to complaints and advise you of any further recourse.
How to exercise PIPEDA rights: Canadian individuals may contact our Privacy Officer at [[email protected]] to submit access or correction requests, or any inquiries about our privacy practices. We will reply promptly (within 30 days) and free of charge whenever possible. In addition, Tentunit’s privacy policy will include the name and contact information of our Privacy Officer as mandated by PIPEDA.
Our compliance: Tentunit adheres to PIPEDA’s ten fair information principles (accountability, purpose, consent, limited use, accuracy, safeguards, openness, access, and challenge) in our handling of Canadian personal data. We will protect data with appropriate security measures and only retain it as long as necessary. If you have a complaint about our compliance, you may contact our Privacy Officer or the Office of the Privacy Commissioner of Canada as noted in our policy.
13.3 Other Regions
Tentunit anticipates expanding into other regions and will comply with applicable local privacy laws as we do so. While we currently operate primarily under U.S., EU, and Canadian requirements, we include the following general placeholders for future jurisdictions:
Asia-Pacific and elsewhere: We will observe regional frameworks (for example, the APEC Privacy Framework promotes baseline data protection standards across member economies) and local laws (such as Singapore’s PDPA or similar laws in APEC countries) when applicable. This may include providing data subject rights (access, correction, deletion, etc.) and notices consistent with local legal requirements.
Latin America and other regions: For example, Brazilian and other Latin American privacy laws (such as Brazil’s LGPD) require that privacy policies list the controller’s contact information and the rights of data subjects. Tentunit will update this policy to incorporate any new obligations (such as appointing a local representative or adopting specific consent rules) as required by local law.
Tentunit will update this section as needed to reflect new or changing laws. Users should review the relevant regional subsections for the specific rights and contact methods that apply to them.
Schedule 1: Entity-Specific Controllers and Contact Information
This Privacy Policy identifies Tentunit as the sole Data Controller for all processing activities covered by the policy. In compliance with applicable data protection laws, the controller’s identity and contact details are disclosed below. For example, the GDPR explicitly requires a privacy notice to include the “identity and the contact details of the controller”, and industry guidance similarly emphasizes listing the controller’s name, address, and contact information. The information for Tentunit is provided in the table below, with placeholders for the email and physical address to be updated when available:
This Cookie Policy (“Policy”) describes how Tentunit, Inc. (“Tentunit,” “we,” “us,” or “our”) uses cookies, pixels, tracking technologies, and similar tools when you interact with our website or platform. This Policy supplements our [Privacy Policy] and explains why these technologies are used, the types we use, and your choices.
1. Why Tentunit Uses Cookies and Similar Technologies
We use cookies and similar technologies to:
Enable access to and core functionality of the Tentunit platform
Provide a personalized, efficient, and secure user experience
Understand usage patterns and improve our product design
Help prevent fraud, security threats, or unauthorized access
Facilitate targeted advertisements and measure their performance
Comply with legal obligations, platform policies, and system diagnostics
2. Types of Cookies We Use
Tentunit and its service providers may use the following types of cookies and tracking technologies:
a. Essential Cookies
Necessary for platform operation. These include:
Secure login & account verification
Session tracking
Payment functionality
Note: These cannot be disabled via our cookie settings panel.
b. Functional Cookies
Enhance usability by remembering your settings and preferences:
Language selection
Saved listings or filters
Previous searches
c. Performance and Analytics Cookies
Collect information about platform usage and performance:
Pages visited, clicks, bounce rate
Site load times
Navigation flows
We partner with services such as Google Analytics and others to better understand usage trends.
d. Targeting and Advertising Cookies
Used to deliver ads relevant to you on and off the Tentunit platform. These may be placed by third-party advertising networks such as:
Meta (Facebook)
Google Ads
These cookies track your online behavior across multiple websites to improve targeting accuracy.
You may opt out through:
DAA Opt-Out Tool
NAI Opt-Out Tool
3. Additional Tracking Tools
Besides cookies, we may use:
a. Pixel Tags / Web Beacons
Small graphic files embedded in web pages and emails to:
Track email open rates
Analyze site behavior
Measure advertising effectiveness
b. Device Fingerprinting & Log Data
Includes IP address, browser type, OS, and device ID to:
Authenticate users
Improve fraud prevention
Diagnose technical issues
4. Third-Party Integrations
Tentunit permits certain third-party providers to place their own cookies or tracking tools when you:
Interact with integrated services (e.g., Google Maps, YouTube embeds)
Use social plugins (e.g., Facebook Like button)
Engage with third-party ads on Tentunit
We do not control these third-party cookies. Their usage is subject to their own privacy policies and terms.
5. Your Choices & Controls
You have the ability to manage or restrict cookies:
Browser Settings: Adjust your preferences via your web browser to disable or block cookies.
Ad Opt-Outs: Use the links above to opt out of ad targeting cookies.
Google Analytics: Install the Google Analytics Opt-Out Add-on to disable data collection.
Do Not Track: Tentunit currently does not respond to DNT signals due to lack of standard enforcement mechanisms.
Note: Disabling certain cookies may impair core features or reduce functionality of the Tentunit platform.
6. Contact Us
For questions, concerns, or to submit a data or cookie-related request, contact:
Scope: This Cancellation & Refund Policy (“Policy”) applies to all users of Tentunit, including renters (applicants) and landlords (listing owners). We use a unified policy covering all user types (with role-specific sections) for clarity and consistency. This unified approach ensures all parties understand Tentunit’s rules regarding cancellations, fees, and refunds, and it helps maintain a fair, streamlined process for everyone.
General Overview
Tentunit is a rental listings platform that connects renters with landlords. Tentunit facilitates rental applications, property listings, and certain rental transactions (including processing rent payments), but remains a facilitator rather than an actual party to any lease or rental agreement between renters and landlords. In other words, we help process applications and payments, but the lease agreement itself is between you (the renter) and the landlord. This Policy governs only the fees and transactions on the Tentunit platform such as application fees, listing fees, service fees on rent payments, and merchandise purchases and it outlines how cancellations and refunds for those platform based transactions are handled.
Key Principle: Tentunit generally treats all fees and transactions through our platform as final and non refundable. This means that fees for our services (applications, listings, etc.) are not returned once paid, and merchandise sales are considered final. We adopt this approach both to align with standard industry practices and to ensure we can continue offering our services at predictable costs. Below, we detail specific scenarios by user group.
Renters: Application Fees and Cancellations
Application Fees (Non-Refundable): When you apply for a rental unit through Tentunit, an application fee is charged (this covers services like credit and background checks). All application fees are non-refundable, without exception. This fee is for processing your application and is incurred at the time of submission, so it cannot be returned regardless of the application outcome. (It is standard in the rental industry that application fees are almost always non-refundable.)
No Refunds Regardless of Outcome: Once you submit an application, Tentunit immediately engages third-party processing services. Therefore, the application fee will not be refunded under any circumstance, including if: (a) you withdraw or cancel your application after submission, (b) the landlord/property manager rejects your application or chooses another tenant, or (c) you find housing elsewhere or change your mind after applying. The purpose of this policy is to ensure only serious applicants and to cover the cost of processing which is why the fee remains non-refundable in all cases.
Cancellation by Renters: Since Tentunit’s role for renters is to facilitate applications (rather than to book reservations), “cancellation” from a renter’s perspective usually means deciding not to proceed with an application or tenancy. If you decide not to move forward with a rental after submitting an application (even if you are approved by the landlord), Tentunit will not refund the application fee. If Tentunit offers options to make other payments through our platform (for example, a holding fee or initial rent payment), those payments would also be subject to this Policy and are generally non-refundable, except as required by law or stated otherwise at the time of payment.
Important Rent Payments and Deposits: Tentunit may provide services for paying rent or deposits through our platform, but Tentunit is not the landlord and not the ultimate holder of those funds on your behalf. Any money paid toward a rental agreement (such as a security deposit or first month’s rent) that is processed via Tentunit will be passed on to the landlord (minus any service fees per our terms). If you paid money directly to a landlord outside of Tentunit, that transaction is entirely outside the scope of this Policy and governed by your lease or rental agreement. For example, if you sign a lease and then cancel it, whether you can recover a deposit or prepaid rent depends on your agreement with the landlord and local landlord-tenant laws (not on Tentunit’s policies). Tentunit encourages landlords to fairly refund tenants in such cases when required, but we do not control those funds once they go to the landlord.
Landlords: Listing Fees, Subscriptions, and Cancellations
Listing Fees & Subscriptions (Non-Refundable): Tentunit may charge landlords (property owners/managers) fees to list properties on our platform or for upgraded listing services (for example, featured listings or subscription packages for multiple listings). All listing fees are non-refundable once you pay to post a property or for any advertising/subscription package, that payment is final. There are no refunds or credits for unused time or early termination. For instance, if you paid for a 30-day listing and you fill your vacancy in 10 days, the fee for the remaining 20 days will not be returned; all listing sales and transactions are final. Similarly, if you decide to cancel your Tentunit account or stop using our service, any fees you’ve paid for listings or subscriptions will not be refunded.
Service Fee on Rent Transactions: In addition to listing fees, if Tentunit processes rent payments through the platform, we deduct a non-refundable service fee (for example, 8%) from each rent or payment transaction. This service fee is considered earned by Tentunit once the transaction is completed. Even if a rental agreement falls through or is later canceled by either party, the service fee on any processed payment will not be refunded. For example, if a landlord uses Tentunit’s payment feature to collect a tenant’s first month’s rent and then the landlord decides to cancel the lease, Tentunit will not refund the processing fee that was deducted from that transaction.
Policy Violations or Removals: If Tentunit must remove or suspend your listing due to a violation of our Terms of Service or community guidelines (for example, fraudulent content, illegal discrimination, or other misuse of the platform), you will not be entitled to any refund of listing fees you have paid. Maintaining the integrity of the marketplace is crucial; thus, fees won’t be returned in cases where Tentunit takes down a listing because of improper conduct by the landlord.
Service Expectations (No Guarantee of Results): Tentunit charges listing fees for the opportunity to advertise your rental to the Tentunit community; these fees are not contingent on the outcome of your listing. In other words, paying to list your property is a fee for the advertising service itself, which is considered delivered once your property is posted and visible to renters. We do not guarantee that you will find a tenant, receive a certain number of inquiries, or rent your unit quickly nor do we offer refunds if your results do not meet expectations. Other industry platforms follow this same standard: they provide the service of listing but typically do not refund fees based on a failure to rent a unit or a lack of inquiries. We encourage landlords to ensure their listing details (photos, description, price) are accurate and appealing to maximize success, but ultimately Tentunit cannot guarantee outcomes and will not refund listing fees due to unsatisfactory results.
Cancellation by Landlords: In the Tentunit context, a landlord “cancelling” usually means either taking down a listing or backing out of a rental agreement with a renter. If you simply remove your listing or terminate a paid listing/subscription early, no portion of your paid fees will be refunded (as noted above). If you have accepted a renter’s application and perhaps even collected a payment (whether through Tentunit’s platform or via an external method) and then you decide to cancel or not move forward with the rental, that situation is primarily between you and the renter.
Merchandise Purchases (All Sales Final)
Tentunit may offer merchandise for sale (for example, TentUnit-branded apparel or other goods). All merchandise sales are final. We do not accept returns, exchanges, or buyer-initiated refunds on merchandise purchases. Please review product details, sizing, and your order information carefully before confirming your purchase. By completing a merchandise order, you acknowledge that you will not be able to return the item for a refund or exchange simply due to a change of mind, dislike of the product, or ordering the wrong size. In essence, treat these purchases as “no returns, no refunds” transactions – all sales are final.
Damaged or Defective Items: If you receive a merchandise item that is damaged, defective, or incorrect, you should contact Tentunit Customer Support within 7 days of receiving the product. While we do not generally allow returns or refunds, we will work with you to remedy issues of defect or error. This may include sending a replacement item or providing a refund at our discretion for the defective merchandise. Our goal is for you to receive the item in the condition promised. Aside from cases of genuine damage, defect, or shipping error, no returns or refunds will be issued for merchandise (for example, we cannot offer refunds for buyer’s remorse or normal wear and tear of an item).
Exceptions and Special Circumstances
Extenuating Circumstances: Tentunit understands that unexpected, serious events can occur (for instance, natural disasters or major emergencies). As a general rule, our fees remain non-refundable even in unforeseen circumstances, because the fees usually correspond to services already rendered (e.g., processing an application, running a background check, or displaying a listing for a period of time). However, Tentunit reserves the right to make exceptions, in its sole discretion, in truly extraordinary situations. Any such exception (for example, granting a courtesy credit or refund) will be considered on a case-by-case basis. Granting an exception in one instance does not waive our right to strictly enforce this Policy in the future. In other words, if we make a one-time exception due to a catastrophe or unusual event, that does not mean we will do so for every incident – each case will be evaluated individually.
Legal Requirements: If applicable law or regulation in your jurisdiction requires a refund despite our no-refund policy, Tentunit will comply with the law. Nothing in this Policy is intended to limit any rights you may have under consumer protection laws. For example, some states or countries may impose specific rules on rental application fees or require certain refunds under particular conditions. Tentunit’s intention is to follow all such laws. In any region where a part of this Policy is not permitted by law, that portion will be deemed modified or omitted to comply with legal requirements, and all other provisions of the Policy will remain in effect. We are committed to being legally compliant and fair, so we will honor any refund obligation that is mandated by applicable law even if our general policy states no refunds.
Platform Errors: If a technical error on Tentunit’s side (or a payment processing mistake) causes you to be charged an incorrect amount or charged more than once, we will correct the error. In such cases of billing mistakes or duplicate charges, Tentunit will issue the appropriate refunds or credits to fix the situation. These corrections are not considered “exceptions” to our no-refund policy, but rather our responsibility to ensure accurate billing. Similarly, if a payment fails to go through properly or there is a glitch that results in a failed service delivery that you paid for, we will work to make it right – this could include refunding a fee or providing a credit for the service not received. If you suspect a payment error or have been overcharged, please contact us promptly. Tentunit will investigate and address the issue as quickly as possible to ensure you are only paying for what you intended to pay for.
Unified Policy for All Users (Renters & Landlords)
Tentunit has elected to use one comprehensive cancellation and refund policy for both renters and landlords, rather than separate policies for each group. This approach is effective and standard in the industry. Major platforms often present unified policies with provisions applicable to all users, specifying differences where necessary within the same document. We have structured this Policy in the same way – a single document that clearly delineates rules for each role where appropriate.
By having a single Policy for everyone:
Consistency is ensured: All parties (whether renters or landlords) consult the same document, so there is no confusion about which rules apply. Everyone using Tentunit is on the same page regarding what fees are non-refundable and how cancellations are handled.
Reduced Operational Burden: Maintaining one policy (instead of two separate ones) means fewer documents to update and less risk of discrepancy. It is easier for Tentunit to keep one unified Policy up-to-date and legally compliant. Any change (due to a new law or a new platform feature) can be reflected universally without the risk of conflicting terms in different documents.
Clarity for overlapping scenarios: In the rental marketplace, it’s possible for a user to be both a renter and a landlord at different times (for example, someone renting one home while subletting another property). A unified Policy avoids gaps or overlaps in coverage – all terms are in one place. Such a user can find both the rules on their application fee and the rules on their listing fee without having to switch between two separate policies.
While it’s possible to have distinct policies for renters and landlords, that approach can lead to duplication and inconsistency. Industry practice favors a single, unified policy document with clearly marked sections for each user type’s concerns. Tentunit’s unified Policy is designed to be clear, user-friendly, and in line with standard practice, making it easy for all users to understand their rights and responsibilities without needing to reference multiple documents.
Security Deposits
A security deposit is an upfront sum paid by a tenant to guarantee performance of a lease (e.g. covering unpaid rent or property damage). It is typically collected with the first month’s rent and often equals about one month’s rent (laws commonly cap it at 1–2 months). This deposit is fully refundable if the tenant meets all lease obligations (otherwise the landlord may deduct documented costs). We hold the deposit in escrow on behalf of the landlord and tenant until lease end.
Deposit Limits: Most jurisdictions limit security deposits (commonly to 1–2 months’ rent). Some places even require payment of interest on the deposit.
Use of Funds: By law, deposit funds may only be applied to unpaid rent or damages beyond normal wear-and-tear. For example, the deposit can offset unpaid rent or necessary repairs when the tenant vacates.
Return Process: After the lease ends, the landlord inspects the property. If there are no valid claims, the full deposit is returned promptly (within the timeframe prescribed by law – often 14–60 days). If deductions are needed, the landlord provides an itemized statement and the remaining balance is refunded.
Tax/Revenue: Critically, a refundable security deposit is not income. IRS guidance says if you plan to return the deposit, do not count it as rental income when received. (Only the portion actually kept for damages becomes income in that year.) Thus, the deposit is always recorded as a liability, not part of our revenue.
Fee Regulations: A security deposit is not a sales or service fee. In fact, regulators treat a true refundable deposit differently than nonrefundable fees. For example, U.S. guidance notes that a security deposit held outside a credit account is exempt from ordinary fee caps. Likewise, some local laws expressly prohibit “excessive fees related to security deposits”. We must therefore label the deposit clearly as refundable security money and not include it in any fee structures.
Tentunit will not release any portion of the deposit until the landlord provides written confirmation, along with itemized deductions if applicable, in accordance with local landlord-tenant law.
Disclaimer: Tentunit uses commercially reasonable escrow practices through regulated financial institutions; we are not a licensed escrow agent under state law and do not provide legal or fiduciary advice.
Deposit Handling in Our System
Our platform acts as the custodian of the security deposit. When a lease is booked, the tenant pays the deposit to us and we hold it in escrow. Upon lease completion and move-out, the landlord inspects the unit and informs us of any damages or unpaid balances. If there are no issues, the landlord notifies us that the deposit is fully refundable, and we release 100% of the deposit back to the tenant. If there are claims, we deduct only the justified amount (with documentation) and forward it to the landlord; the remainder is refunded. The timing of refund or payout follows the lease agreement and local law (e.g. within the legal deadline). At all times, the deposit funds are segregated in our system until disbursement – they are never used as company revenue.
Legal & Compliance Considerations
Collecting a security deposit is a standard, legal practice in rental agreements. However, we must comply with all applicable rules. For example, most states cap the allowable deposit and mandate a deadline for return. We handle deposits accordingly so as not to violate any limits. Importantly, because the deposit is refundable, it is not treated as a fee or income. As noted by the IRS, a deposit intended for return is excluded from taxable income. Similarly, consumer regulations (e.g. CFPB/Regulation Z) clarify that such a refundable security deposit when not charged as a consumer fee – is not subject to standard fee caps.
We also watch for “junk fee” rules in housing. Some jurisdictions have recently cracked down on hidden or excessive rental fees. For instance, one locality explicitly forbids charging any “excessive fees related to security deposit”. To stay compliant, we never designate the deposit as a surcharge or profit. Instead, we only collect it to hold on behalf of the transaction. All terms (amount, use, refund conditions) are clearly disclosed to the tenant. In summary, charging and holding a security deposit is legal if done transparently and in accordance with landlord-tenant laws. It does not become part of our revenue – it remains the tenant’s money unless properly used to cover valid landlord claims.
Changes to This Policy
Tentunit may update or modify this Cancellation & Refund Policy from time to time as our platform evolves or as laws change. If we make material changes, we will provide notice to users (for example, by email or by posting a prominent notice on our site) prior to the changes taking effect. The “Effective Date” at the top of this Policy will always indicate when the last changes were made. We encourage you to review this Policy periodically to stay informed of our current terms. Continued use of Tentunit after an update constitutes acceptance of the revised Policy. If you do not agree with an upcoming change, you should cease using the platform before that new Policy takes effect and, if applicable, contact Tentunit to address any concerns. This way, you are always aware of the rules that apply when using our services.
Contact Information
If you have any questions or concerns about this Cancellation & Refund Policy, or if you believe you qualify for an exception under the “Exceptions and Special Circumstances” section, please contact Tentunit Support for assistance. You can reach us at [email protected] or via our Help Center on the Tentunit website. Our customer service team will be happy to address your inquiries and provide clarification about our cancellation and refund terms. We are here to help and want to ensure you fully understand our policies and how they affect your use of Tentunit.
Acceptance of Terms
By using the Tentunit platform, you acknowledge that you have read and understood this Cancellation & Refund Policy and agree to be bound by its terms. This Policy is designed to be transparent and fair – balancing user needs with the practical realities of Tentunit’s operations. We appreciate your business and are committed to making your experience as straightforward and positive as possible under these guidelines. Thank you for choosing Tentunit!
Understanding Our Refund Policy
At Tentunit, we prioritize clarity, consistency, and fairness. Our refund policy is designed to ensure that all users whether renters, subletters, or landlords clearly understand how refunds work on our platform, what is and isn’t refundable, and under what conditions exceptions apply.
Core Principles of Our Refund Policy
Platform-Based Only Refund eligibility applies solely to Tentunit platform transactions—including application fees, listing and subscription fees, rent service charges, and Tentunit merchandise.
🛑 Tentunit is not a party to lease agreements, and does not control or refund any off-platform payments such as security deposits or rent exchanged directly between renters and landlords.
All Sales Are Final Most Tentunit fees are non-refundable by default. This includes application fees, listing fees, promotional upgrades, and merchandise purchases.
This policy reflects industry-standard practices and supports a predictable, efficient operating model for all users.
Exceptions Only When Legally or Operationally Justified Tentunit may grant a refund or credit only in limited, pre-defined scenarios, including:
Verified billing errors or duplicate charges
Defective or incorrect merchandise
Legal requirements that override our policy
Extraordinary emergencies, evaluated at Tentunit’s sole discretion with valid documentation
Unified Policy for All Users Rather than using separate policies for renters and landlords, Tentunit enforces a single, comprehensive refund and cancellation policy that is easy to navigate and legally consistent.
Role-specific rules (e.g., application fee vs. listing fee) are clearly outlined within the same document for complete transparency.
This approach ensures that every Tentunit user knows what to expect, and that refund decisions are based on clear, published criteria—not on subjective or inconsistent treatment.
For full details, including how to request a refund or report a billing issue, please consult the complete Tentunit Cancellation & Refund Policy or contact [email protected] for assistance.
How Refunds Work on Tentunit
Effective Date: April 4, 2025
At Tentunit, we are committed to delivering a transparent and consistent experience for all users. This document outlines the circumstances under which refunds may be issued, who is eligible, and which Tentunit-related payments are non-refundable. It is a user-friendly summary of our core Cancellation & Refund Policy, designed to help you understand how our platform handles financial transactions.
1. General Overview
Tentunit is a rental listings platform that connects renters with landlords. While we facilitate services such as application processing, listings, subscription tools, and rent payment infrastructure, we are not a direct party to lease agreements.
This document applies only to fees and transactions processed directly on Tentunit (e.g., application fees, listing fees, subscription upgrades, merchandise purchases). It does not govern refunds related to rent, deposits, or lease cancellations, which fall under private rental agreements between users.
Core Refund Principle
Unless explicitly stated otherwise, all fees paid through Tentunit are final and non-refundable. This includes:
Application fees
Listing and promotional fees
Subscription plans
Tentunit-branded merchandise
This policy ensures operational clarity and reflects industry norms for platforms offering listing and screening infrastructure.
2. When Refunds Are Issued
Tentunit will issue refunds only under the following conditions:
Scenario
Refund Eligibility
Duplicate payments
✅ Yes
Billing or technical errors on Tentunit’s platform
✅ Yes
Merchandise arrives damaged or incorrect
✅ Yes (replacement or refund)
Refunds required by law in your jurisdiction
✅ Yes
Documented emergencies (e.g., natural disasters)
⚠️ Possibly, case-by-case review
3. How Refunds Are Processed
Refunds are returned to your original payment method.
Processing time: Typically within 15 business days, depending on your payment provider.
Tentunit cannot expedite refunds due to third-party bank delays.
If you are issued a refund, you will receive confirmation via email once it is processed.
4. What Is Not Refundable
Fee Type
Refundable?
Explanation
Application Fee
❌ No
Non-refundable regardless of result or withdrawal
Listing Fee
❌ No
Final, even if the listing is removed early or generates no leads
Subscription Packages
❌ No
No partial or prorated refunds upon early cancellation
Tentunit Merchandise
❌ No (except in cases of defect)
Final sale unless the product is defective, damaged, or incorrect
5. Refund Request Process
If you believe you are entitled to a refund under Section 2:
Timeframe: Within 7 calendar days of the charge or merchandise delivery
Required documentation:
For billing issues: Transaction receipt and description of the error
For merchandise problems: Clear photos of the item and original packaging
Tentunit Support will investigate and respond within a reasonable timeframe.
6. Situations Outside Tentunit’s Refund Scope
Tentunit will not issue refunds under the following circumstances:
A renter or landlord cancels or backs out of a lease agreement
You made a payment (e.g., deposit or rent) outside of the Tentunit platform
No leads or inquiries are generated from your listing
You change your mind about using a service or product
Such scenarios are governed by your private lease agreement and applicable landlord-tenant laws—not Tentunit.
7. Final Notes
This document is a simplified summary of Tentunit’s refund policies. For complete, legally binding terms, please refer to the full Tentunit Cancellation & Refund Policy.
By continuing to use Tentunit, you agree to be bound by our refund and cancellation rules. If you require further clarification or believe your case qualifies for an exception, please reach out to our support team.
If Tentunit determines that you are eligible for a refund whether due to a billing error, approved emergency, or legal obligation refund processing will begin immediately upon approval.
Refund Timeline & Payment Method
Refund Method All refunds are issued to the original payment method used during checkout (e.g., credit card, debit card, digital wallet, etc.). We cannot redirect refunds to an alternate account.
Estimated Processing Time Most refunds are completed within 15 business days from the date of approval. However, actual posting times may vary based on your bank or card issuer’s internal processing schedule.
Third-Party Delays Tentunit is not responsible for external banking delays. If your refund is approved and processed on our end, but you have not received funds within the expected window, you may need to follow up with your financial institution directly.
Missing Refunds If 15 business days have passed and the funds are still not reflected in your account, please email [email protected] and include:
Your full name
Tentunit account email
Payment receipt or transaction ID
Any relevant screenshots or payment details
Our team will re-verify the status of your refund and assist you in resolving the issue.
How to Request a Refund or Fix a Billing Error
If you believe you qualify for a refund under Tentunit’s Cancellation & Refund Policy or have identified a billing issue, please follow the steps below to ensure your request is handled promptly and accurately.
Step 1: Submit Your Request
Email us at [email protected] within 7 calendar days of the original transaction or merchandise delivery.
Step 2: Include the Required Information
To help us evaluate your case efficiently, your email must include:
Your full name and the email address associated with your Tentunit account
A copy of your payment receipt or the transaction ID
A clear explanation of the issue (e.g., duplicate charge, incorrect amount, defective item, system error)
For merchandise claims, attach photographs of the item and original packaging, showing the issue clearly
Step 3: Review & Response
Our support team will acknowledge and begin reviewing your request within 5 business days. After our review, we will respond with one of the following:
✅ Approval: Confirmation that your refund or correction will be processed, with an estimated timeline
❌ Denial: An explanation detailing why the request is not eligible under our policy
Important Notes:
Refunds will only be issued to the original method of payment used during the transaction
Most approved refunds are processed within 15 business days, but processing times may vary depending on your bank or payment provider
Tentunit cannot expedite refund timelines once the transaction is initiated through external payment processors (e.g., Stripe)
Application Fee Refunds
All application fees submitted through TentUnit are final and non-refundable.
Refunds Will Not Be Issued If:
The landlord rejects your application
You cancel or withdraw your application after submission
You secure alternative housing elsewhere
The landlord removes the listing or fails to respond
You change your mind after applying
This policy maintains transparency, consistency, and fairness across the platform. It also discourages non-serious or speculative applications that would otherwise incur processing costs.
⚠️ Please apply only if you are ready and willing to proceed with the rental opportunity.
By submitting your application, you agree to these terms and acknowledge that the fee is non-refundable under any circumstance unless required by law.
Refunds Required by Law
Tentunit adheres strictly to all applicable federal, state, and local laws governing refunds, consumer protection, and e-commerce transactions. While our general policy treats platform-related fees and merchandise sales as non-refundable, we recognize that certain legal frameworks may override these defaults in specific cases.
Situations Where a Refund May Be Legally Mandated
Tentunit will issue a refund if required by law, including but not limited to:
Rental application fee laws: Certain states restrict the amount that may be charged for application fees or require a refund if background checks or screenings are not conducted as promised.
Consumer protection regulations: We will refund unauthorized or incorrectly processed charges, in compliance with applicable consumer finance and billing error correction laws.
Merchandise-related laws: E-commerce regulations may require refunds for defective, misrepresented, or undelivered merchandise, particularly under state-level "right to cure" statutes or federal warranty protections.
Cooling-off periods (where applicable): In rare cases, some jurisdictions may grant consumers a short window after purchase during which they can cancel certain types of transactions without penalty.
Policy Enforcement and Modification for Legal Compliance
If any portion of this Refund Policy conflicts with an applicable law in your jurisdiction:
That specific portion of the policy will be deemed modified or waived to comply with the relevant law.
The rest of the Policy will remain in full force and effect for all other users and transactions.
Tentunit does not use this Policy to limit your legal rights, and where consumer protection laws guarantee you a right to a refund, we will honor that right without delay.
Contact for Legal Compliance Issues
If you believe you are entitled to a refund under your local or national laws, please contact:
The legal basis (if known) for the refund you’re requesting
Our compliance team will review the request and respond in accordance with applicable law.
Refunds for Tentunit Merch
All Tentunit merchandise purchases are considered final sale. This means we do not offer refunds or exchanges for reasons including (but not limited to):
Ordering the wrong size
Changing your mind after purchase
General dissatisfaction with the product
Tentunit operates a strict no-return policy for merchandise to ensure consistency, inventory control, and to prevent abuse of our fulfillment process.
Exceptions – When Refunds or Replacements Are Allowed
Tentunit may issue a refund or send a replacement item only under the following conditions:
The merchandise arrives damaged or visibly defective
You receive an incorrect item (e.g., wrong size or product not matching your order)
How to Request a Refund or Replacement
If your issue qualifies under the exceptions above:
Contact: Email [email protected] within 7 days of receiving the item
Include:
Your full name and order confirmation number
Clear photos of the damaged/incorrect item and the original packaging
A description of the issue
Tentunit’s support team will review your request within 5 business days and determine whether a refund or replacement will be issued. All refund decisions are made at Tentunit’s sole discretion, based on the evidence provided.
Note: Approved refunds are issued only to the original payment method and may take up to 15 business days to appear, depending on your financial institution.
If I Cancel My Listing, Will I Get a Refund?
If you are a landlord and choose to cancel, deactivate, or remove your listing from Tentunit, no refund will be issued for any associated fees.
Tentunit charges listing and promotional fees in exchange for the service of publishing your property on the platform—not for the result of securing a tenant. Once a listing goes live, the service is deemed rendered in full.
Refunds Will Not Be Issued If:
You remove your listing early before the end of the listing period
You successfully rent out the property earlier than expected
You stop using the Tentunit platform for any reason
You cancel a paid subscription or upgraded promotional package before its term ends
All listing-related payments are final and non-refundable. We encourage landlords to carefully review their listing details, pricing, and timeline prior to publishing to ensure alignment with their rental objectives.
Important: This no-refund policy applies regardless of the listing’s outcome or performance. Just like traditional advertising, payment is for exposure, not results.
What Happens to Refunds in Emergencies?
Tentunit understands that life can be unpredictable. In rare and extraordinary situations, such as natural disasters, medical emergencies, or other significant and verifiable hardships, Tentunit may approve a partial or full refund, even though our standard policy deems most payments non-refundable.
Key Guidelines for Emergency-Based Refund Requests:
Case-by-Case Review Emergency refund requests are not automatically approved. Each submission is reviewed individually, based on the nature of the situation and supporting documentation.
Proof Required You must contact [email protected] and provide verifiable evidence of the emergency. Acceptable documentation may include:
A hospital admission or medical note
An official evacuation or government order
Death certificate or legal notice (in the case of a bereavement)
No Policy Precedent Approval of an emergency refund in one instance does not guarantee approval in similar future cases. Each request is treated as unique and exceptional, and decisions are made at the discretion of Tentunit’s support and compliance team.
Integrity & Fairness While we maintain a firm refund structure to ensure operational consistency, Tentunit is committed to being fair and humane in truly extraordinary circumstances that are beyond a user’s control.
If you believe your situation qualifies as an emergency under this policy, please reach out to [email protected] promptly. Our team will carefully review your case and respond within 5 business days.
Effective Date: November 1, 2025
1. Purpose & Core Values
Tentunit is founded on the belief that trust, transparency, and safety are the foundations of every successful housing experience. Our mission is to create a secure, respectful, and reliable community for students, landlords, and renters, one where every interaction reflects fairness, authenticity, and accountability.
These Community Standards exist to:
Establish a culture of respectful communication and professional behavior among all users.
Protect users from harassment, fraud, discrimination, and unsafe interactions.
Ensure that all listings, reviews, and activities on Tentunit remain accurate, honest, and lawful.
Promote a positive, inclusive, and transparent marketplace where users can rent and host with confidence.
Tentunit reserves the right to enforce these principles consistently across all user activity and content on the platform.
2. Scope
This Policy applies to all users of the Tentunit platform, including but not limited to:
Landlords, tenants, and property seekers;
Verified organizations or representatives posting or managing listings; and
Any individual or entity communicating, uploading, or transacting through Tentunit.
It governs every form of user activity and content within the Tentunit ecosystem, including:
Listings, messages, reviews, ratings, photos, videos, and uploaded documents;
Interactions through Tentunit Chat, payments, and profile information;
Behavior on or off the platform that directly affects Tentunit’s community, reputation, or user safety.
By using Tentunit, each user agrees to abide by these standards across all devices, communication channels, and connected services. Tentunit reserves the right to apply this Policy consistently to maintain a trusted, safe, and fair community.
3. Expected Conduct
All Tentunit users are expected to maintain a standard of conduct that fosters respect, trust, and professionalism throughout the platform. The following principles apply to every interaction, listing, and communication within the Tentunit community:
Respectful Communication
Be courteous and constructive in all communications.
Harassment, hate speech, bullying, defamation, or personal attacks are strictly prohibited.
Threatening, obscene, or hostile messages will result in immediate account review or suspension.
Equal Treatment & Non-Discrimination
Tentunit upholds a zero-tolerance policy for discrimination.
All users must treat one another fairly, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, national origin, or legal status.
Listings, reviews, and rental decisions must comply with the U.S. Fair Housing Act and all applicable anti-discrimination laws.
No Spam or Unauthorized Solicitation
Do not post, message, or promote unrelated links, products, or services.
Unsolicited referrals, repeated outreach, or automated mass messaging are not permitted.
Communication should remain directly relevant to Tentunit housing activity.
Transparency & Honesty
Always provide accurate personal and property information.
Misrepresentation, impersonation, or the use of fake identities is strictly prohibited.
Any attempt to manipulate reviews, ratings, or listings will lead to permanent removal from the platform.
Privacy & Data Respect
Never share, post, or disclose another user’s personal or private details such as addresses, phone numbers, or financial data without explicit consent.
Recordings, screenshots, or external sharing of private messages or documents are not allowed without prior permission.
Tentunit enforces these behavioral standards to ensure a safe, inclusive, and transparent environment for everyone using the platform.
4. Content Standards
Tentunit values authentic, relevant, and respectful contributions from all users.
Every piece of content shared on the platform must align with legal requirements, community expectations, and Tentunit’s brand values of integrity and trust.
Permitted Content
Users may post content that is:
Relevant and lawful, relating directly to housing, rentals, off-campus living, or verified community experiences.
Original or properly licensed, meaning the user either owns the content or has explicit rights to share it.
Constructive and informative, such as property listings, reviews, or general housing advice that benefits the community.
Prohibited Content
The following are strictly forbidden and may be removed without notice:
Illegal or harmful material, including threats, harassment, hate speech, incitement to violence, or discriminatory remarks.
Sexually explicit, obscene, or violent imagery or descriptions.
False or misleading listings, fraudulent reviews, or manipulated ratings.
Copyright-infringing or privacy-violating content, including photos or information shared without consent.
Advertising, spam, or unrelated promotions, unless expressly authorized by Tentunit.
Tentunit reserves the right to remove, restrict, or report content that violates these standards or applicable law. Repeated or serious violations may result in suspension or permanent account termination.
5. Safety & Security
Tentunit prioritizes the physical, digital, and financial safety of its users. All users are expected to act responsibly and to avoid any conduct that endangers others or undermines platform integrity.
5.1 Personal and Community Safety
Threats, harassment, or encouragement of violence toward individuals, groups, or property are strictly prohibited and may result in immediate removal and reporting to authorities.
Users must not engage in or promote illegal activity, including vandalism, theft, or property damage.
Illegal substances, weapons, or contraband are not permitted in listings, communications, or on properties listed through Tentunit.
5.2 Platform Security
Users must not attempt to hack, disrupt, or misuse Tentunit’s systems or data.
Sharing login credentials, using automation tools, or accessing accounts without authorization is forbidden.
Any suspected vulnerabilities or unauthorized access attempts must be promptly reported to [email protected].
5.3 Identity & Representation
Users may not misrepresent ownership, professional credentials, or authority over any property or listing.
All landlord accounts and listings must accurately reflect the legal owner or authorized manager of the property.
Impersonating another person, business, or official entity is a violation of both Tentunit policy and federal law.
Tentunit reserves the right to suspend or terminate accounts that pose security risks or violate these provisions. In serious cases, Tentunit may refer such incidents to law enforcement or legal authorities.
6. Authenticity & Accuracy
Tentunit requires all users, especially landlords and property managers to maintain honest, transparent, and verifiable information across all listings and communications. Accuracy is essential to building trust within the Tentunit community.
6.1 Listing Integrity
Every property listing must accurately reflect the real property, including its address, availability, price, features, and amenities.
Photos must depict the actual property, unit, or room available. Using stock photos or unrelated images is prohibited unless clearly disclosed as representational.
Descriptions must be factual, complete, and free of exaggerated or false claims.
6.2 Pricing and Terms
All pricing, fees, deposits, and terms must be stated truthfully and transparently.
Hidden charges, false advertising (e.g., “no deposit” when deposits apply), or misleading payment structures are strictly prohibited.
Any promotional discounts or incentives must be legitimate and honored as advertised.
6.3 Reviews and Feedback
Reviews must be based on real experiences and written in good faith.
Posting, purchasing, or exchanging fake reviews positive or negative is forbidden.
Users may not manipulate ratings, impersonate other users, or coordinate group review campaigns.
6.4 Fraud Prevention
Creating or maintaining fraudulent listings, fake accounts, or misrepresented ownership is considered a serious violation.
Tentunit reserves the right to verify ownership documentation, rental authorization, or identity at any time.
Any detected fraud or intentional deception will result in immediate suspension and potential referral to legal authorities.
Tentunit enforces these authenticity standards to ensure that every user can rely on the platform’s listings and interactions as truthful, transparent, and trustworthy.
7. Reliability & Responsiveness
Tentunit is built on mutual respect and dependability between landlords and tenants. Reliability ensures users have a consistent, trustworthy experience across all interactions.
7.1 Timely Communication
Responsiveness is mandatory. Hosts and tenants should reply to messages, inquiries, or booking requests within one business day whenever possible.
Ignoring messages, delaying responses, or failing to communicate key details (e.g., move-in times, contract terms, or payment steps) may result in lowered platform visibility or account review.
Automated or pre-set responses are permitted only if they lead to genuine follow-up communication.
7.2 Commitment to Bookings
Once a booking, sublease, or rental agreement is confirmed, both parties are expected to honor their commitments.
Cancellations are only permitted for legitimate, documented reasons, such as property damage, verified tenant emergencies, or force majeure events.
Frequent or unjustified cancellations by landlords or tenants may result in reduced ranking, temporary suspension, or loss of verified status.
7.3 Maintenance and Availability
Landlords are responsible for ensuring that listed properties are available, habitable, and maintained as advertised.
Any changes to availability, pricing, or conditions must be promptly updated on Tentunit to avoid misleading renters.
Failure to maintain an accurate status (e.g., advertising unavailable rooms) constitutes a violation of authenticity and reliability standards.
7.4 Accountability Measures
Tentunit tracks user reliability through completion rates, response times, and feedback data.
Consistent failure to respond, honor commitments, or update listings may result in temporary or permanent account limitations.
8. Community & Neighborhood Respect
Tentunit promotes a respectful, community-minded culture that values harmony between residents, property owners, and surrounding neighborhoods. Every user—tenant, landlord, or guest—shares the responsibility of maintaining positive relations with the community.
8.1 Respect for Property and Neighbors
Users must avoid disruptive behavior, including excessive noise, parties, or gatherings that disturb neighbors or violate property rules.
Landlords and tenants alike must ensure that listed properties are used only for lawful residential purposes, never for commercial events or unauthorized activities.
Users must respect shared spaces (e.g., hallways, parking lots, laundry rooms) and comply with all building policies and community standards.
8.2 Compliance with Local Laws and House Rules
All users are required to follow applicable local ordinances, including noise regulations, occupancy limits, and short-term rental laws.
Landlords must clearly communicate house rules (quiet hours, visitor policies, smoking restrictions, pet rules, etc.), and tenants are expected to follow them throughout the rental term.
Repeated or willful violations of local housing or community codes may result in account suspension or permanent removal from Tentunit.
8.3 Property Care and Cleanliness
Tenants must keep their living spaces clean, safe, and in good condition. Damage, neglect, or misuse of property violates both this policy and the rental agreement.
Landlords must provide safe, habitable, and code-compliant housing at all times.
Both parties are encouraged to communicate promptly about maintenance issues to prevent disputes or hazards.
8.4 Community Relations
Users represent Tentunit in their neighborhoods. Courtesy, communication, and responsibility reflect on the broader Tentunit community.
Harassment of neighbors, use of discriminatory language, or disregard for community welfare will not be tolerated.
Persistent neighborhood complaints may trigger internal investigation or platform review of the involved account(s).
9. Enforcement & Reporting
Tentunit enforces these Community Standards to protect users and uphold the platform’s integrity. Every user is responsible for complying with these rules, and Tentunit reserves the right to investigate and act upon any violation.
9.1 Reporting Mechanisms
Users may report violations through Tentunit’s in-platform reporting tools or by emailing [email protected].
Reports should include relevant details (e.g., screenshots, messages, or listing links) to assist in verification.
All reports are treated confidentially, and Tentunit prohibits retaliation against any user who reports violations in good faith.
9.2 Investigation Process
Upon receiving a report, Tentunit may review content, communication records, and account activity to determine whether a violation occurred.
Tentunit may contact involved parties for clarification or supporting evidence.
The company reserves the right to suspend access temporarily during the investigation if continued activity could cause harm or risk.
9.3 Enforcement Actions
Depending on the severity or frequency of violations, Tentunit may take one or more of the following actions:
Warning or Education Notice: For minor or first-time infractions, Tentunit may issue a warning or guidance to correct behavior.
Content Removal: Any listing, post, or message that violates policy may be edited, hidden, or deleted without prior notice.
Temporary Suspension: Accounts may be temporarily deactivated pending review or compliance with corrective actions.
Permanent Account Termination: Severe, fraudulent, or repeated violations may result in permanent removal from the platform.
9.4 Criteria for Enforcement
Tentunit evaluates violations based on:
Severity and intent of the action,
Impact on other users or the community,
Frequency or recurrence of similar behavior,
Cooperation during the investigation process.
9.5 Appeal Process
Users may appeal enforcement decisions within 14 calendar days of receiving notice by contacting [email protected].
Appeals must include a clear explanation, relevant documentation, and any evidence supporting reconsideration.
Tentunit’s decision on appeal is final.
9.6 Legal and Safety Cooperation
Tentunit may cooperate with law enforcement, regulatory authorities, or legal counsel where violations involve threats, fraud, discrimination, or other unlawful activity.
This may include disclosing relevant user information as required by law.
10. Dispute Resolution
Tentunit strives to maintain a transparent and trustworthy community by helping users resolve misunderstandings and issues amicably. However, Tentunit is not a legal intermediary or arbitrator and does not guarantee dispute outcomes between parties.
10.1 Tentunit’s Role
Tentunit may facilitate communication between landlords, tenants, and other users to encourage cooperative resolution.
The platform’s involvement is limited to information verification, mediation guidance, or transaction review where appropriate.
Tentunit does not provide legal advice, determine liability, or enforce private agreements beyond the scope of its Terms of Service or Payment Terms.
10.2 User Responsibility
Users are expected to act in good faith, provide accurate information, and engage in honest communication when resolving disputes.
All agreements, payments, and rental terms made outside the Tentunit platform are solely the responsibility of the involved parties. Tentunit assumes no liability for such arrangements.
Users are encouraged to maintain written records, screenshots, or receipts for verification during investigations or claims.
10.3 Reviews and Feedback
Reviews must be truthful, relevant, and written respectfully based on genuine personal experience.
False claims, defamation, harassment, or retaliation through reviews are strictly prohibited and may lead to content removal or account action.
Tentunit reserves the right to moderate or remove reviews that violate these standards or contain personal attacks or unverifiable accusations.
10.4 Mediation and Escalation
Tentunit may, at its discretion, refer complex or unresolved disputes to independent third-party mediators for voluntary resolution.
In cases involving payments, refunds, or fraudulent activity, Tentunit may coordinate with Stripe or other payment processors to investigate and, where applicable, facilitate reimbursement.
10.5 Limitation of Liability
Tentunit’s liability in any dispute is strictly limited to the scope of its contractual obligations under its Terms of Service and Payment Terms.
Users acknowledge that Tentunit is not responsible for damages, losses, or costs arising from disputes between users, landlords, or third parties.
11. Agreement to Policy
By accessing or using the Tentunit platform, all users — including landlords, tenants, property seekers, and guests — agree to comply with these Community Standards and Acceptable Use Policy.
11.1 Binding Effect
Continued use of Tentunit constitutes acknowledgment, understanding, and acceptance of these terms, regardless of whether a user has read them in full.
These standards form an integral part of Tentunit’s Terms of Service, and violations may result in enforcement actions as described in Section 9.
11.2 User Responsibility
Each user is responsible for reviewing this policy periodically to remain informed of updates or revisions.
By maintaining an account or continuing to use Tentunit after changes are posted, the user consents to the revised version automatically.
11.3 Company Authority
Tentunit reserves the right to interpret, enforce, and apply this policy in its sole discretion to protect the platform’s safety, integrity, and community trust.
Tentunit’s determination regarding policy violations shall be final and binding.
12. Policy Updates & Inquiries
Tentunit is committed to transparency and continuous improvement in maintaining a safe and trustworthy community. As the platform evolves, these standards may be updated to reflect new practices, technologies, or regulatory requirements.
12.1 Policy Modifications
Tentunit reserves the right to revise, amend, or supplement this policy at any time, at its sole discretion.
Updated versions will be published on the Tentunit website and will become effective immediately upon posting unless otherwise stated.
Users’ continued use of the platform after any update constitutes acceptance of the revised policy.
12.2 Notification of Changes
Tentunit may notify users of material changes through email, dashboard notifications, or banner alerts on the platform.
Minor or clarifying updates may be implemented without direct notice, provided they do not materially affect user rights or obligations.
12.3 User Obligation
Users are encouraged to review this policy periodically to stay informed about their responsibilities and rights under Tentunit’s community standards.
Failure to review updates does not exempt users from compliance once the revised policy is effective.
12.4 Inquiries & Contact
For questions, reports, or clarification regarding this policy, users may contact Tentunit at: [email protected] Tentunit will make reasonable efforts to respond within 5–7 business days, prioritizing inquiries related to active community safety or content violations.
Tentunit Inc. ("Tentunit," "we," "us," or "our") provides a dedicated in-platform chat system to foster efficient, secure, and professional communication among all users, including property owners (landlords), prospective renters (applicants), and current tenants. This Chat and Communication Policy (the "Policy") details the guidelines for appropriate conduct within the chat system, clarifies the conditions under which Tentunit may monitor communications, and outlines the procedures for addressing reported violations. By utilizing the Tentunit chat system, you acknowledge and agree to adhere to the terms set forth in this Policy.
1. Purpose of the Chat System
Tentunit’s integrated messaging system is the official communication channel for all interactions conducted through the platform. It is strategically developed to fulfill the following core objectives:
a. Facilitate Secure and Seamless Communication
To provide a centralized, encrypted, and real-time messaging channel that enables verified users—such as tenants, landlords, and applicants—to engage in direct, efficient, and context-specific conversations related to property inquiries, application statuses, lease agreements, and other essential rental matters.
b. Preserve Transactional Transparency and Accountability
To ensure the integrity of rental transactions by automatically recording and timestamping all substantive discussions and declarations. This documentation creates a reliable and tamper-proof digital trail of representations, thereby reducing miscommunication and strengthening mutual trust between parties.
c. Create an Authoritative Record for Dispute Resolution and Compliance
To maintain a verifiable, retrievable archive of all official communications within the platform, serving as legally admissible documentation in the event of disputes, audit requests, platform investigations, or regulatory inquiries. These records support fair resolution processes, uphold platform standards, and safeguard the interests of all users.
2. Expected Conduct in Chat
All users of Tentunit’s integrated chat system are required to uphold the following standards of conduct to ensure a secure, respectful, and purpose-driven communication environment:
a. Professionalism and Respect
Users must maintain a courteous, respectful, and professional tone in all chat interactions. Communications should reflect integrity, cooperation, and a constructive attitude aligned with the platform’s community values.
b. Prohibited Content
The following content is strictly forbidden within the chat system and constitutes a violation of this Policy:
Abusive, harassing, or threatening language
Discriminatory, defamatory, hateful, or inflammatory remarks
Sexually explicit or violent content
Any material that violates applicable laws, regulations, or third-party rights
c. Information Security and Confidentiality
Users must not share, solicit, or transmit any sensitive, confidential, or personally identifiable information (PII) of any individual, landlord, tenant, or third party without explicit authorization. This includes but is not limited to social security numbers, banking details, or private documentation.
d. Permitted Use Only
The chat system is solely intended for communication directly related to Tentunit’s rental platform services. Users are strictly prohibited from using the chat for:
Sending unsolicited messages or spam
Promoting external services or unrelated commercial ventures
Soliciting off-platform payments or agreements
e. Preservation of Platform Integrity
Users must not engage in any behavior or discussion that attempts to circumvent Tentunit’s platform features, including but not limited to:
Bypassing application or lease processes
Avoiding service fees or payment processing protocols
Coordinating off-platform transactions that undermine Tentunit’s operations
Violations of these conduct standards constitute a material breach of Tentunit’s Terms of Service and may result in immediate account suspension, permanent removal from the platform, reporting to appropriate authorities, and other legal remedies as determined by Tentunit in its sole discretion.
3. Monitoring Policy
Tentunit is committed to preserving user privacy and fostering an environment of mutual trust. As such, Tentunit does not engage in continuous or proactive surveillance of user communications conducted through the platform’s integrated chat system.
However, to uphold the safety, integrity, and legal compliance of the platform, Tentunit reserves the right to review chat communications under strictly limited and defined circumstances, as outlined below:
a. User-Initiated Reports
Tentunit may review chat content in response to a formal report submitted by one or more users alleging a violation of Tentunit’s:
Terms of Service,
Community Standards, or
this Chat and Communication Policy.
Such reviews are conducted solely to investigate the reported issue and determine whether corrective action is warranted.
b. Legal Compliance Requirements
Tentunit may access and disclose chat content if required to comply with legal obligations, including but not limited to:
Court orders or subpoenas
Law enforcement or regulatory agency requests
Other legally enforceable mandates
c. Threat and Risk Assessment
Tentunit may also review communications if there is a reasonable and credible basis to believe that:
Fraudulent, abusive, or harassing behavior has occurred
A user’s safety, well-being, or property may be at risk
The platform or its operations may be compromised
Scope and Safeguards of Chat Review: In all cases where chat monitoring is warranted, Tentunit adheres to strict internal protocols to ensure accountability and minimize intrusion:
Access Restriction: Only authorized members of Tentunit’s compliance or legal team may access the relevant chat data.
Narrow Scope: Reviews are limited to the specific communication threads directly related to the reported or suspected violation.
Documentation: All actions taken during the review process, including outcomes and disciplinary measures, are documented, time-stamped, and archived for compliance auditing.
Due Process: Tentunit upholds principles of fairness and proportionality when taking any enforcement actions resulting from chat reviews.
4. Data Use & Retention
Tentunit is committed to the responsible management of your communication data:
Secure Storage: All chat communications are stored securely and are protected through encryption protocols to safeguard confidentiality and integrity.
Data Retention: We retain chat logs for a period deemed reasonable and necessary to protect the legitimate interests of our users, enforce our policies, and ensure compliance with all applicable legal and regulatory obligations.
User Access: In accordance with our comprehensive Privacy Policy, users may submit formal requests for access to their own communication records. All such requests will be processed in compliance with relevant data protection laws and our internal procedures.
5. Reporting a Conversation
Tentunit is dedicated to maintaining a respectful, secure, and policy-compliant communication environment for all users. If you encounter any conduct or content within the chat system that you believe violates Tentunit’s Terms of Service, Community Standards, or this Chat and Communication Policy, we encourage you to report the matter without delay.
a. In-Platform Reporting
Users may report inappropriate behavior or policy violations by utilizing the “Report Chat” or “Flag Message” functions integrated directly into the Tentunit chat interface. This method allows for immediate alerting and streamlined internal handling.
b. Email-Based Reporting
Alternatively, users may file a report by emailing our Compliance Team at [[email protected]]. For effective resolution, please include the following:
Relevant chat screenshots or message excerpts
A clear description of the issue or violation
Any additional contextual information (e.g., date, user names, listing details)
All reports are reviewed by Tentunit’s designated compliance personnel in accordance with our internal investigation protocols. We treat each submission with confidentiality, impartiality, and urgency to ensure that appropriate remedial actions are taken—ranging from formal warnings to account suspension or platform removal, as warranted.
Tentunit strictly prohibits retaliation against any user who submits a report in good faith.
6. Communication Outside of Tentunit
To maintain the integrity, security, and auditability of all interactions occurring within the Tentunit ecosystem, the following standards are strictly enforced:
a. Exclusive Use of Tentunit’s Chat System
All material communications—including but not limited to property inquiries, application discussions, lease negotiations, scheduling, payment coordination, and agreement terms—must occur exclusively within Tentunit’s in-platform chat system. This requirement ensures complete documentation, real-time traceability, and secure correspondence between landlords, renters, and applicants.
b. Prohibition on Circumvention
Users are expressly prohibited from:
Initiating or continuing substantive rental-related discussions outside the Tentunit platform (e.g., via personal text, email, or social media)
Encouraging or participating in off-platform transactions or lease arrangements
Attempting to bypass Tentunit’s service fees or official payment channels
Such behavior constitutes a material breach of Tentunit’s Chat and Communication Policy and Terms of Service. Violations may result in:
Immediate account suspension or permanent ban
Loss of access to current applications, listings, or reservations
Referral to legal counsel or regulatory authorities in cases involving fraud, circumvention, or illicit transactions
Tentunit reserves the right to investigate suspected violations and enforce platform-wide accountability measures to uphold user trust and platform integrity.
7. Modifications
Tentunit reserves the right to amend or update this Policy at any time, at its sole discretion. Any revisions will become effective immediately upon their posting on the Platform. Your continued use of the Tentunit chat system following the implementation of any modifications signifies your explicit acceptance of the revised Policy terms. We encourage users to periodically review this Policy to remain informed of our current communication guidelines.
8. Related Policies
This Chat and Communication Policy operates in conjunction with, and is complemented by, other integral Tentunit policies and legal documents. Your adherence to this Policy is inherently linked to your compliance with the following:
Tentunit Privacy Policy: Governs the collection, use, protection, and processing of your personal data.
Tentunit Terms of Service: Outlines the comprehensive terms and conditions for all aspects of your access and use of the Tentunit Platform and its services.
Tentunit Community Standards / Acceptable Use Policy: Establishes the expected behavioral guidelines and acceptable uses for all interactions within the Tentunit community.
Users are advised to review these associated policies to fully understand their obligations and rights on the Tentunit Platform.
Tentunit Under 18 & Parental Consent Policy
Effective Date: November 1, 2025
Tentunit is committed to protecting the rights, safety, and privacy of all users, including minors. This Under 18 & Parental Consent Policy outlines how Tentunit handles the accounts and activity of users under the age of 18 in compliance with applicable U.S. laws and best practices.
1. Age Disclosure Requirement
As part of Tentunit's standard account registration process, all prospective users are required to disclose their date of birth. This disclosure is a mandatory component of our compliance and eligibility verification framework and directly determines the applicable account onboarding protocol:
Users who are 18 years of age or older may proceed with standard account creation and gain full access to the Tentunit platform, subject to acceptance of our Terms of Service and applicable policies.
Users who are under 18 years of age will be subject to a specialized registration pathway, which includes additional verification requirements involving a legally recognized parent or guardian. These requirements must be satisfied in full before platform access can be granted.
Tentunit’s systems automatically assess eligibility based on the submitted birthdate and trigger the appropriate workflow to ensure compliance with applicable legal standards governing minors’ digital participation.
2. Consent Requirement for Minors
Tentunit prohibits the use of its platform by unverified minors. Any user under the age of 18 must obtain verified parental or legal guardian authorization before being permitted to access or engage with the platform.
This requirement is operationalized through a digitally integrated Parental/Guardian Consent Form, which is automatically triggered during the registration process upon the disclosure of a birthdate indicating minor status.
The parent or guardian is required to complete this form in full and digitally attest to their understanding and acceptance of all associated legal obligations. The following information must be furnished accurately:
Full legal name of the parent or guardian
Contact email address and phone number of the parent or guardian
Minor’s full legal name and date of birth (auto-filled)
Relationship of the guardian to the minor
Digital consent to all relevant Tentunit policies and the binding assumption of responsibility for any activity or transaction carried out by the minor
The consent form forms part of the legally binding agreement between Tentunit, the guardian, and the minor user, and is subject to verification at Tentunit’s sole discretion.
3. Legal Accountability
Upon digital submission of the Parental/Guardian Consent Form, the consenting adult expressly agrees to the following:
Accept full legal and financial responsibility for any and all transactions, communications, or liabilities initiated or incurred by the minor while using Tentunit.
Serve as the contractually bound party for any lease agreements, payments, bookings, or commitments made via the platform in association with the minor’s account.
Ensure continuous oversight of the minor’s use of the Tentunit platform and promptly report any suspected misuse or policy violations.
Indemnify and hold harmless Tentunit, its affiliates, officers, and employees from any claims or disputes arising out of or related to the minor’s use of the platform.
This contractual responsibility includes, but is not limited to, financial liabilities, breach of contract issues, damages, and any required restitution or remedy. Tentunit reserves the right to enforce all contractual provisions directly against the consenting adult in the event of any legal claim or policy violation.
4. Restrictions for Minor Accounts
Tentunit imposes certain operational and contractual limitations on accounts associated with users under the age of 18 in order to uphold legal safeguards and maintain transactional integrity. These limitations may include, but are not limited to:
Restricted Contractual Capacity: Minor users may not independently enter into legally binding agreements on the platform. All contractual matters—such as lease execution, rental agreements, or service commitments—must be reviewed and formally authorized by the designated parent or legal guardian.
Mandatory Guardian Co-Signature and Notification: For specific activities including payment authorizations, lease submissions, and landlord communications, Tentunit may require the guardian to receive direct notification and to provide co-signature or pre-approval to proceed.
Limited Feature Access: Minors may be restricted from independently accessing or using platform features such as property listing creation, payment processing, or unmonitored messaging systems, unless it is confirmed that active guardian oversight is in place and verified.
These restrictions are enforced through system rules and account-level permissions to ensure compliance with legal standards and the safe engagement of minor users.
5. Revocation of Consent
Tentunit reserves the right to suspend, limit, or terminate platform access for any minor user under the following conditions:
Fraudulent or Unverifiable Consent: If the parental or guardian consent provided is found to be inaccurate, fraudulent, or otherwise unverifiable upon audit or investigation.
Withdrawal of Consent: If the parent or guardian formally requests withdrawal of their previously granted consent through a verifiable written request submitted to Tentunit’s Legal Compliance Team.
Violation of Terms or Laws: If the account is found to be in material violation of Tentunit’s Terms of Service, Community Standards, or any applicable local, state, or federal laws.
In the event of revocation, Tentunit may deactivate or restrict the account immediately and initiate appropriate follow-up actions to protect users and maintain platform compliance.
6. Privacy and Data Protection
Tentunit is committed to maintaining the confidentiality, integrity, and lawful use of all personal data collected during the parental consent and registration process. For minor users and their legal guardians, Tentunit only collects the minimum amount of personally identifiable information (PII) necessary to:
Validate the identity and relationship of the guardian;
Confirm the minor’s eligibility for limited platform use;
Support the integrity of consent and contractual responsibility;
Fulfill legal recordkeeping, audit, and compliance requirements.
All such data is processed in accordance with Tentunit’s [Privacy Policy] and applicable data protection laws. Tentunit does not sell, lease, or disclose any minor or guardian information to third parties except where explicitly permitted by law, court order, or regulatory authority. Access to this data is strictly limited to authorized personnel and subject to robust access controls.
7. Contact
For any questions about this policy, or to request access, correction, or deletion of a minor's data, parents or guardians may contact:
Tentunit Legal Compliance Team Email: [email protected]
Phone: [Phone Number]
Tentunit Extenuating Circumstances Policy
Effective Date: 21 July 2025
At Tentunit, we understand that extraordinary events sometimes prevent users from fulfilling commitments or using the platform as planned. While our general Cancellation & Refund Policy treats most fees and transactions as final, we maintain a narrowly tailored Extenuating Circumstances Policy to address rare, verified emergencies.
This policy provides limited exceptions for renters, landlords, or subletters who are directly impacted by unforeseen and unavoidable circumstances beyond their control.
1. What Qualifies as an Extenuating Circumstance?
Tentunit may consider issuing a partial or full refund, or taking other discretionary action, if one of the following occurs:
Severe illness or injury of the user or an immediate family member, substantiated by medical documentation.
Natural disasters (e.g., floods, wildfires, hurricanes) that render a listed property uninhabitable or disrupt tenancy.
Government-mandated evacuations, lockdowns, or border closures, including travel bans.
Verified death of a renter, subletter, or landlord.
Major structural damage to a listed property (e.g., fire, burst pipes) that materially prevents safe occupancy.
Legal emergencies (e.g., urgent court orders or protection orders) that prevent fulfillment of a housing agreement.
Tentunit reserves the right to request third-party evidence, such as official records, photographs, government notices, hospital documentation, or death certificates.
2. What Does Not Qualify
The following do not constitute valid extenuating circumstances under this policy:
Change of mind or voluntary cancellation
Landlord or renter disputes not based on emergency
Non-response from another party
Listing being rented outside the platform
Application denial
Issues covered by other policies (e.g., defective merchandise, billing errors)
3. How to Request Consideration
If you believe you are affected by a qualifying extenuating circumstance:
A description of the event and how it impacted your use of Tentunit
Documentation supporting your claim (e.g., doctor’s note, emergency order, photos, or other third-party evidence)
4. Tentunit's Review Process
Our compliance and trust team will review your request within 5–10 business days. We will notify you by email with one of the following:
Approved: Refund or account adjustment will be processed immediately.
Partially Approved: A limited refund, credit, or action will be taken.
Denied: We will explain why the request did not meet the policy criteria.
All decisions under this policy are final and made at the sole discretion of Tentunit. Approval of one request does not guarantee similar outcomes in future cases.
5. Policy Scope and Modifications
This policy applies to all users of TenuUnit, including landlords, renters, and subletters. It covers only Tentunit-related fees and services (e.g., application, listing, verification, merchandise), not independent lease obligations or rent payments outside our platform.
Tentunit reserves the right to amend, suspend, or revoke this policy at any time without prior notice. All updates will be posted publicly.
For questions about this policy, contact: [email protected] Tentunit, Inc. – Legal & Trust Division
Tentunit Copyright Policy
Effective Date: July 21, 2025
Tentunit Inc. ("Tentunit," "we," "us," or "our") is committed to respecting intellectual property rights and expects all users of our platform to do the same. This Copyright Policy explains our approach to copyright issues, including ownership of content, user responsibilities, DMCA compliance procedures, and enforcement mechanisms. This Policy is incorporated into our [Terms of Service] and applies to all users of the Tentunit platform (“Platform”).
1. Ownership of Content
Tentunit Content
All content made available by Tentunit on the Platform—including text, graphics, logos, design elements, software, code, and other proprietary materials (“Tentunit IP”)—is owned by or licensed to Tentunit and protected by United States and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any Tentunit IP without our prior written consent.
User Content
Users may upload content including, but not limited to, rental listings, property photos, descriptions, sublease offers, messages, and documents (“User Content”). By uploading such content, you represent and warrant that:
You are the copyright owner or have obtained all necessary rights and licenses to post and use the content.
The content does not infringe the intellectual property rights of others.
You grant Tentunit a non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, distribute, publicly display, and adapt your User Content in connection with the operation and promotion of the Platform, as outlined in our Terms of Service.
2. Acceptable Use of Copyrighted Materials
You agree not to upload, post, or transmit any User Content that infringes the copyright, trademark, patent, or other intellectual property rights of others.
Tentunit reserves the right to:
Remove any infringing or suspected infringing content.
Disable access to such material.
Terminate the accounts of repeat infringers.
3. DMCA Notice – Reporting Copyright Infringement
Tentunit complies with the Digital Millennium Copyright Act (DMCA). If you believe that any content on the Platform infringes your copyright, you may submit a written DMCA notice to our Designated Agent containing the following required information:
Your signature (physical or electronic).
Identification of the copyrighted work claimed to have been infringed.
Identification of the infringing content, including specific URLs or locations on the Platform.
Your contact information (name, address, email, and phone number).
A good-faith statement that the use of the material is unauthorized.
A statement, under penalty of perjury, that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.
Send DMCA Notices to:
Tentunit Inc. Attn: DMCA Agent
Email: [[email protected]]
(Include “DMCA Notice” in the subject line)
Upon receipt of a valid DMCA notice, Tentunit will expeditiously remove or disable the allegedly infringing content and notify the affected user.
4. Counter-Notification Procedure
If you believe that content you uploaded was removed in error or misidentification, you may file a counter-notification. The counter-notification must include:
Your physical or electronic signature.
Identification of the content removed and its original location.
A statement under penalty of perjury that the content was removed due to mistake or misidentification.
Your contact details (name, address, and phone number).
A statement that you consent to the jurisdiction of the Federal District Court in your district (or any district where Tentunit is located if outside the U.S.), and will accept service of process from the original complainant.
If a valid counter-notice is received, Tentunit may restore the removed content within 10–14 business days unless the original claimant files a lawsuit.
5. Repeat Infringer Policy
Tentunit enforces a zero-tolerance policy for repeat infringers. Users who are subject to multiple DMCA notices may have their accounts permanently suspended or terminated without further notice.
6. Policy Updates
We may revise this Copyright Policy from time to time. Any changes will be posted to this page, and the updated policy will become effective upon publication. Continued use of the Platform after any changes constitutes acceptance of the revised terms.
7. Contact Us
If you have questions regarding this policy or need to report a different type of intellectual property issue, please email:
📧 [email protected]
Effective Date: November 1, 2025
Purpose:
This Landlord Responsibility Statement outlines the obligations and standards that all landlords and property managers must follow when using the Tentunit platform to list and manage rental properties. By using Tentunit, landlords agree to uphold these responsibilities to ensure a trustworthy and transparent housing environment for student renters.
Listing Accuracy and Transparency
All rental property advertisements must present complete, current, and truthful information. This includes listing the exact rent amount, lease duration, availability, and any required fees (application fees, security deposit, pet deposit, etc.) up front. For example, reputable sources advise landlords to “include pertinent information like the rent, leasing rules, and fees,” so renters know what costs to expect. Photos must accurately depict the unit in its current condition – model-unit images or digitally altered photos that exaggerate quality are prohibited. Advertising guidelines from the FTC emphasize that all marketing must be “truthful, fair, and free of misleading misrepresentations”. In fact, some laws penalize inaccurate listings: for instance, Florida law requires brokers to refund listing fees if advertised information isn’t “current or accurate in any material respect”. In short, every listing should be a faithful, up-to-date representation of what the renter will actually receive.
Complete pricing and terms: Clearly state the rent amount, lease length, and all upfront fees (rent, deposits, application fees, etc.).
Accurate photos: Use only real pictures of the unit as it exists. Avoid using staged model-apartment images that don’t match the actual offering.
Availability confirmation: Only list units that are truly vacant and available for rent. Advertising a unit that isn’t actually on the market would violate truth-in-advertising standards.
No Misleading or Deceptive Practices
Deceptive tactics such as bait-and-switch are strictly forbidden. A bait-and-switch occurs when a landlord lures renters with an attractive deal or unit that is not actually available, then tries to upsell a different option. For example, advertising a large, high-end unit at a low price – when in reality only a smaller unit is available – is considered a bait-and-switch. Even gimmicks like adding tiny-print notes (“Price starting at”) to mask a higher price are still misleading and noncompliant. Such practices are unlawful under consumer protection laws. The Federal Trade Commission explicitly prohibits false or deceptive advertising, and violators can face cease-and-desist orders and fines.
Honest descriptions: Never advertise features or rates that don’t exist. Do not imply amenities (tennis courts, pools, etc.) unless they are actually available in the unit or community.
Actual pricing: If you quote a “starting at” or special price, make sure that price really applies to an available unit and that any conditions are clearly disclosed.
Prompt updates: If a unit is rented or taken off the market, remove or update the listing immediately so that availability remains accurate.
Full Disclosure of Policies and Fees
All relevant rental policies must be clearly disclosed in the listing. This means stating any pet policies, smoking policies, screening criteria, and deposit requirements up front. Industry guidelines recommend including any restrictions that could deter certain applicants – for example, explicitly noting “no pets” or “no smoking” if those rules apply. Similarly, mandatory criteria like credit checks or income requirements should be listed to set proper expectations. Security deposit terms (amount, refund conditions) and any additional fees (pet deposits, parking fees, etc.) must also be specified so tenants know the full cost of renting.
Pet and smoking rules: Clearly state whether pets are allowed and any associated deposits or fees. (For instance, listing “No pets allowed” or “Pets allowed with $500 pet deposit” avoids confusion.)
Screening criteria: Include any screening requirements (credit check, income threshold, lease length). For example, you might note “12-month leases only” or “Minimum income: 3× rent” to prevent unqualified applicants.
Deposit and fee details: Spell out the required security deposit, pet deposit, and any other fees. Ads should indicate if an application fee is required or if utilities are included, so renters can make informed comparisons.
By adhering to these standards, listings remain transparent and fair, building trust with renters and ensuring compliance with advertising regulations. Complete accuracy and upfront disclosure are not only best practices but often legal requirements. Ensuring every listing meets these criteria (with no misleading photos or hidden charges) protects tenants and landlords alike and helps maintain the integrity of the rental marketplace.
Timely Communication
Tentunit requires landlords to maintain prompt, professional communication with tenants and prospects. Landlords must respond swiftly to all inquiries and requests (targeting a response within 24 hours and in all cases no later than 48 hours) using Tentunit’s messaging system or other official contact methods. Prompt replies and regular updates help build trust and prevent misunderstandings. For example, Zillow advises that landlords “strive to respond promptly” to tenant messages, and Airbnb expects hosts to be “available to respond to guest inquiries” before and during a stay. All such communications should be clear, timely, and regularly monitored by the landlord.
Prompt Responses: Landlords shall reply to all tenant inquiries, applications, and maintenance requests without undue delay. Ideally, a landlord’s response should be sent within one business day, and in no case later than 48 hours after receiving a message. Timely responses (even if only to confirm receipt and outline next steps) are mandatory and help ensure a positive rental experience.
Professional and Non-Discriminatory Communication: All communications — whether via email, text, phone, or in-person — must be professional, courteous, and in full compliance with federal, state, and local fair housing laws. Landlords must avoid any discriminatory or harassing language. Discriminatory, abusive, obscene, or threatening comments are strictly prohibited. Landlords shall not express any preference, limitation, or bias based on protected characteristics (such as race, color, religion, sex or gender, sexual orientation, disability, familial status, veteran status, source of income, or any other protected class). In short, communications must treat all tenants and applicants fairly and respectfully, as mandated by the Fair Housing Act and related laws.
Accurate Listings and Updates: Landlords are required to keep their Tentunit listings accurate and up to date. Any material change in the property’s status including availability (e.g. rented or held), rental rate, amenities, or other listing details must be promptly updated in the listing or reported to Tentunit. Listings should always accurately reflect the current condition and features of the unit. Ensuring that posted information is current and correct prevents misunderstandings and complies with industry standards for listing accuracy.
These requirements are enforceable: Tentunit may take action (up to suspension of the listing) against landlords who fail to communicate in a timely, respectful manner or who violate fair housing laws. By adhering to these standards, landlords help create a fair, transparent, and professional environment for all tenants.
Fair Housing and Equal Access
All hosts and landlords on our platform must comply with the federal Fair Housing Act (FHA), Title VI of the Civil Rights Act, and all applicable state and local civil rights laws. The FHA makes housing discrimination illegal in virtually all rental or sale transactions and related advertising. In particular, Title VI (42 U.S.C. §2000d) prohibits race-, color-, or national origin–based discrimination in any housing program receiving federal funds. State and local laws may impose further requirements and can create additional protected classes, as noted below.
Protected characteristics: Federal law forbids discrimination based on race, color, national origin, religion, sex, familial status, or disability. (Under FHA, “sex” is interpreted to include gender identity and sexual orientation.) Many jurisdictions have extended protections to other categories such as age, marital status, veteran/military status, source of income, student status, and others. Hosts must be aware of and follow any extra protections in their state or locality.
Prohibited practices: It is illegal to refuse to rent or sell, or to impose different terms, conditions, or privileges for any housing offer, based on a protected characteristic. For example, a host may not set higher prices, charge extra fees, impose additional rules, or cancel a reservation due to a tenant’s protected trait. Similarly, publishing any advertisement that indicates a preference or limitation on a protected class is expressly forbidden. In other words, no listing filters or selection criteria may exclude or target potential renters by race, religion, sex, disability, familial status, student status, or any other protected category.
Disability accommodations: The law requires reasonable accommodation and modification for tenants with disabilities. Landlords must adjust policies or allow changes (for example, service animals or wheelchair ramps) when needed to provide equal housing access. Covered multifamily dwellings must also meet accessibility standards under the FHA. All hosts should review disability-rights rules to ensure compliance.
Title VI (Federal assistance): If a housing program on our platform involves federal funding (for example, through housing vouchers or subsidies), Title VI of the Civil Rights Act also applies. Title VI flatly bars any race-, color-, or national-origin–based discrimination in those programs.
Commission rates: Our platform’s commission (percentage of host earnings) may vary by state or jurisdiction to align with local tax and regulatory requirements. Hosts will be informed of the specific fee rate applicable to their listing’s location.
Any listing that violates these fair-housing standards will be removed without notice. Compliance with all fair housing and civil rights laws is mandatory for every host and landlord on our platform. Failure to adhere to these nondiscrimination requirements may result in legal penalties and immediate listing removal.
Rent Collection and Payment Structure
Tentunit collects rent payments on behalf of landlords, deducting the authorized platform service fees and payment-processing fees from each rent payment. Landlords should refer to the Tentunit Payment Terms of Service for the current fee rates and processing structure (we do not list percentages here); Tentunit may update fees and terms as permitted by law. After deducting fees and any other adjustments (such as refunds), Tentunit disburses the remaining rent proceeds to landlords according to the payout schedule specified in the Payment Terms. All transactions are subject to applicable laws. Tentunit reserves the right to enforce its payment policies in cases of late or missed payments. For example, Tentunit may apply late fees, withhold or delay payouts during disputes, and follow our formal dispute-resolution procedures as allowed by law.
Collection and Fee Deduction: Tentunit collects rent from tenants through its platform and automatically deducts the authorized platform and processing fees before forwarding the net rent to you. (See the Payment Terms of Service for details on the applicable fee schedule.)
Payout Schedule: Once fees and any refunds or adjustments are applied, rent proceeds are transferred to your designated bank account on the payout timeline set forth in the Payment Terms of Service.
Legal Compliance and Enforcement: All rent transactions comply with applicable laws and regulations. Tentunit will enforce its policies for issues such as late or non-payment. For instance, Tentunit may pause or hold funds during disputes and take other corrective actions consistent with our policies and legal requirements.
Variable Fees and Rules: Fee rates and processing rules may vary by jurisdiction, property category, or platform feature. For example, just as Stripe’s pricing is divided by country, Tentunit’s Payment Terms may specify different fees or payout rules for different states or property types. Refer to the Payment Terms of Service for details on any location- or feature-specific fee structures.
By using Tentunit’s rent payment service, landlords agree that rent collection and disbursements will follow these terms. For full details—including current fees and payout timing—see the Tentunit Payment Terms of Service.
Property Condition and Maintenance
Landlords are legally required to keep rental properties safe, habitable, and up to local building and housing codes. Housing codes typically set minimum standards for things like heat, plumbing, electricity, and pest control. By law, landlords must comply with applicable building and safety codes and maintain the premises in a fit, habitable condition. In practice this means units should be free from hazards and defects: for example, providing adequate heating and hot water, ensuring electrical and plumbing systems work, keeping structures (walls, roofs, floors) sound, and preventing infestations. Owners must also keep common areas (stairwells, hallways, yards) safe and clean. In short, properties must meet health/safety codes so they are livable – failing to do so can lead to code violations or tenant claims of “breach of habitability”.
Essential habitability features: Landlords should ensure basic services and conditions such as heat, hot water, electricity, plumbing, and ventilation are provided. They must repair structural issues (roofs, floors, walls) and eliminate pests or mold.
Code compliance: Landlords must follow all current building and housing codes (state, local, or federal) that apply to rental dwelling. For example, many jurisdictions require working smoke alarms, handrails on stairs, and sanitary facilities. Compliance is generally the owner’s responsibility.
Maintenance and Repairs
Landlords must provide timely maintenance and repairs to keep the property habitable. This means fixing problems promptly when they occur or when notified by the tenant. North Carolina law, for instance, explicitly requires owners to “promptly repair” all electrical, plumbing, heating and other systems after being notified of issues. In general, routine repairs (e.g. a broken heater, leaking pipe, or electrical fault) should be handled without undue delay. Neglecting serious repairs can violate the lease and local law, and tenants may have legal remedies (such as repair-and-deduct or withholding rent) if the landlord fails to act.
Repair obligations: The landlord must maintain plumbing, electrical, HVAC, and structural components in good working order. For example, if a heater stops working or a pipe leaks, the landlord should dispatch a repair quickly. This also includes keeping appliances provided by the landlord (stove, refrigerator, etc.) in repair, if stipulated in the lease.
Preventive maintenance: It’s wise to address wear-and-tear issues proactively. Regular inspections (see below) help catch problems early. For instance, repairing a small roof leak now prevents a bigger collapse later.
Clean and safe areas: Any cleaning services or schedules (for common areas, yards, etc.) should be defined in the lease or rental agreement. If the landlord provides janitorial services (for example, cleaning a shared lobby or hallway), the frequency and scope of cleaning should be disclosed at lease signing. Likewise, tenants should know their own cleaning obligations (like keeping the rental unit reasonably clean and sanitary) to avoid conflicts.
Landlords should communicate clearly about maintenance procedures. Tenants should know how to report issues (e.g. 24/7 maintenance hotline or manager contact). Maintaining open channels for repair requests and responding promptly is key to avoiding health/safety risks.
Lease Terms: Utilities and Services
The lease should clearly state which utilities and services are included in the rent. For budgeting and clarity, tenants need to know whether they (or the landlord) pay for electricity, gas, water, trash, internet, etc. If any utilities are included in the rent, the lease should enumerate them explicitly. For example, “Rent includes water and trash; the tenant pays electricity and gas.” This avoids confusion and unexpected bills. In practice, leases that include utilities act like an all-in-one payment – tenants are advised to verify exactly which utilities are covered before signing.
Common utilities clauses: It is typical to see utility bills for water, gas, or electricity listed as the tenant’s responsibility, unless otherwise noted. If the landlord offers “all bills paid” arrangements, this should be clearly defined in the agreement.
Documentation: Whatever the case, the lease should document the arrangement. This ensures both parties understand their obligations regarding heating, cooling, electric, water, internet, cable TV, and other services.
Inspections and Cleaning Schedules
Landlords often conduct routine inspections (sometimes called “walk-throughs” or “preventive maintenance checks”) to ensure the property remains in good condition. These might include move-in/move-out inspections and periodic checks during the tenancy. Regular inspections can identify safety hazards or needed repairs early on. However, landlords must give proper notice and obtain the tenant’s consent as required by local law (typically 24–48 hours notice before entry). When an inspection is scheduled, landlords should also follow any agreed-upon rules (e.g. weekdays only, or during business hours) and respect tenant privacy outside inspection times.
If the landlord provides any cleaning services (for example, building corridor cleaning or window washing), those schedules should be noted in the lease. Tenants should be informed up-front if there are mandatory cleaning schedules or fees, or if tenants have responsibilities (such as keeping shared spaces clean). Disclosing this at lease signing avoids later disputes. In short, any routine building maintenance or cleaning obligations ought to be communicated clearly and, if written into the lease or rules, reviewed with the tenant.
Emergency Contact Information
Lease agreements must include emergency contact information for maintenance and safety issues. Tenants should know who to call (and how) if an urgent problem arises after hours. In many jurisdictions this is actually a legal requirement. For example, Texas law mandates that landlords without onsite management provide tenants with an emergency contact number, included in the lease agreement. Best practices echo this: landlords should supply tenants with a 24-hour emergency phone number or contact and confirm it during lease signing.
Providing contacts: At lease signing, landlords typically give tenants the phone number and name of the person (property manager, superintendent, or an after-hours service) to call for emergencies.
Tenant contacts: Conversely, it’s also common for landlords to collect emergency contact information for tenants (family or friends) on the lease application, in case the tenant is unavailable. But importantly, the landlord’s own emergency contact info (for fire, floods, power outages, gas leaks, etc.) must be disclosed to the tenant in writing.
By adhering to these standards – ensuring habitability, performing timely repairs, clearly stating utilities, and providing emergency contacts – landlords meet legal obligations and help maintain high housing quality. Tenants gain confidence knowing their home is safe and well-managed, and any services (like utilities or cleaning) are transparent from the outset.
Lease Terms and Legal Compliance
Written Lease Requirement: Landlords must furnish tenants a formal written lease covering all rental terms and adhering to federal, state, and local laws. For example, fair housing laws prohibit discrimination based on race, color, religion, sex, disability, familial status, or national origin. Leases must include any legally required provisions or disclosures (such as lead-based paint warnings, local rent-control or habitability clauses) and may not include terms that violate tenant rights or statutory protections.
Digital Lease Delivery: All lease documents must be prepared and delivered through the Tentunit platform in digital form. Leases executed with electronic signatures via Tentunit are fully valid and legally binding, since an “electronic lease… is a legally binding rental agreement that is created, signed, and stored entirely in digital form”. Landlords must ensure that tenants receive and sign the complete lease (and any addenda) through the platform, retaining copies in Tentunit’s secure system.
Notice and Termination: Landlords must strictly follow statutory notice requirements for ending tenancies. For a no-cause termination of a month-to-month tenancy, most jurisdictions require at least a 30-day written notice (some states mandate longer notice periods). For evictions based on non-payment of rent, the lease should reflect that landlords will serve the required “pay-or-quit” notice—typically only a few days (often 3–5 days) to pay or vacate in most states—before filing for eviction. Any lease-end notice (or automatic renewal provisions) must also comply with local law.
Landlord Entry: Except in emergencies, landlords must give tenants advance notice and enter only at reasonable times. In practice, providing at least 24 hours’ written notice is standard in most states. Leases should reference local statutes on entry (for inspections, repairs, showings, etc.) and affirm that landlords will honor tenants’ right to “reasonable notice” of entry.
Subletting: The lease must clearly disclose the landlord’s policy on subletting the full unit. If subletting or lease assignment is permitted, the lease should require tenants to obtain written permission and possibly screen the subtenant. Many lease guidelines advise that subletting be subject to the same application process as the original lease, with the original tenant remaining liable for rent and damages. If subletting is prohibited, the lease should state this upfront. Landlords should ensure their policy (allowed, restricted, or forbidden) is spelled out in the lease.
Additional Occupants (Roommates): The lease should define rules for adding or changing occupants. It is common (and often required) that each adult occupant sign the lease and meet screening criteria. Sample lease clauses typically require any proposed new roommate to undergo the same approval process as initial tenants. Landlords must disclose in advance how many occupants are allowed and what approvals are needed for new roommates. Unauthorized additions or subtenants that breach this policy may be deemed a lease violation.
Each landlord must ensure the lease terms satisfy all applicable legal standards. Compliance with local landlord-tenant laws, housing codes, and the Fair Housing Act is mandatory. Leases provided through Tentunit should be current, clear, and enforceable, reflecting any special rules (e.g. rent control or tenant protections) in the property’s jurisdiction.
Move-In and Move-Out Standards
Landlords must meet the following requirements for every Tentunit rental to ensure units are delivered and vacated properly, with full transparency and legal compliance:
Unit Condition at Move-In: Landlords shall deliver each unit in a clean, safe, and undamaged condition, consistent with Indiana’s habitability laws. All systems and appliances (plumbing, heating/AC, electrical, etc.) must be in working order, and the premises should be professionally cleaned before occupancy. Any pre-existing damage or maintenance issues must be noted on the move-in inspection checklist to avoid unwarranted tenant liability.
Move-In Inspection Checklist: A standardized move-in condition report is required for every new tenancy. The landlord and tenant shall walk through the unit together at move-in, inspecting each area against the checklist. Both parties must sign the completed report: each keeps a copy, and the landlord uploads (or otherwise securely files) it in the Tentunit system. This documentation serves as a mutual record of the unit’s condition. Landlords are encouraged to revisit this checklist during a pre-move-out walkthrough and after tenant departure to objectively determine any deposit deductions.
Security Deposit Disclosure and Handling
Tentunit will collect, hold, and process all security deposits on behalf of landlords through our integrated payment and compliance system. This structure provides added transparency, safeguards tenant funds, and ensures that all actions taken with regard to deposits align with Indiana law and Tentunit’s enforcement standards.
Deposit Disclosure: Landlords are required to clearly specify the security deposit amount, any additional deposits (e.g., pet deposits), and related terms at the time of listing. These terms must also appear in the lease agreement. All disclosed terms must comply with fair housing laws and applicable state regulations. Tentunit provides standardized input fields for landlords to enter these requirements accurately during the listing creation process.
Deposit Handling by Tentunit: Upon lease signing, Tentunit collects the deposit directly from the tenant and securely holds it in a separate, non-operating custodial account. The deposit remains protected and cannot be accessed by the landlord during the tenancy. Tentunit will only release the deposit funds after proper move-out procedures have been completed, and only in accordance with Indiana law.
Withholding and Disbursement Procedure: At the end of the lease, Tentunit will work with the landlord to obtain a final inspection checklist, itemized deduction statement (if any), and supporting documentation such as photos, invoices, or repair receipts. Deductions may only be made for:
Unpaid rent or utility charges (if these were tenant responsibilities),
Documented damage beyond normal wear and tear,
Cleaning fees if the unit was not returned in a reasonably clean condition.
Return of Deposit: Tentunit will disburse any remaining balance of the deposit to the tenant within 45 calendar days of lease termination and return of possession, as required by Indiana Code § 32-31-3-12. If deductions are made, an itemized list will be delivered to the tenant alongside the remainder of the deposit. If no forwarding address is provided by the tenant, this period is paused until such information is received.
Legal Compliance and Enforcement: Tentunit’s handling of deposit funds is designed to minimize disputes, protect tenant rights, and keep landlords compliant. Landlords who fail to submit proper documentation for deductions, or who attempt to violate deposit return timelines or conditions, may face enforcement actions from Tentunit, including temporary suspension from the platform. Under Indiana law, improper handling of deposits may also result in legal liability, including the full return of the deposit and attorney’s fees payable to the tenant.
Move-Out Inspection and Deductions: Upon lease termination and tenant move-out, the landlord shall conduct a detailed inspection using the move-in checklist and date-stamped photos to verify the unit’s condition. Any items marked as damaged or in need of repair must be clearly documented. Deposit deductions are permitted only for lawful reasons: unpaid rent, unpaid utilities (if contractually tenant’s obligation), and damage or cleaning costs beyond normal wear and tear. Ordinary wear (faded paint, minor scuffs, etc.) is not chargeable. The landlord must prepare a written, itemized list of all deductions, detailing each charge and its cost, and include supporting evidence (repair receipts, invoices, or photographs). That itemized statement and any remaining deposit funds must be delivered to the tenant’s forwarding address no later than 45 days after lease termination and return of possession.
Deposit Return: Any balance of the security deposit must be returned to the tenant (via check or money order) by the 45-day deadline. If the tenant has not provided a forwarding address, the 45-day clock pauses until the landlord receives a written address. Failure to meet these requirements (timely return and itemization) violates Indiana law and subjects the landlord to liability: the tenant may recover the full deposit and reasonable attorneys’ fees.
Documentation and Recordkeeping: Landlords must retain all tenancy records—signed checklists, inspection reports, correspondence, invoices, and photographs—in accordance with Tentunit policy. Best practice is to take timestamped photos or video at move-in (and move-out) to document unit condition. If any deposit is withheld, the detailed itemized deductions statement (with attached proof) must be included in the file. Thorough documentation helps prevent disputes and demonstrates that Tentunit standards and Indiana law have been followed.
Enforcement: These standards are mandatory for all Tentunit properties. Landlords who fail to comply—for example, by providing an uninhabitable unit, neglecting the required checklist, or withholding deposits without justification—will face Tentunit enforcement actions and potential legal liability. Under Indiana law, such violations entitle the tenant to recover any wrongfully withheld deposit plus attorneys’ fees
Indemnification and Violations
Landlord shall indemnify, defend and hold harmless Tentunit, its affiliates and their respective officers, directors, employees, agents and contractors from and against any and all claims, losses, liabilities, damages, costs or expenses (including reasonable attorneys’ fees and legal costs) arising from or relating to Landlord’s actions or omissions.
This includes, without limitation, claims arising out of (a) Landlord’s breach of this Statement or any Tentunit policy or agreement; (b) Landlord’s violation of any applicable law or third-party right; (c) any negligence, fraud, misrepresentation or other misconduct by Landlord or any person acting on Landlord’s behalf; (d) any injury or damage caused by the Listing, property, or any content or services provided by Landlord; and (e) any disputes between Landlord and any third party (including tenants, renters, or other platform users) connected with Landlord’s use of Tentunit’s services. Tentunit may, at its option and expense, assume the exclusive defense and control of any matter subject to indemnification by Landlord, and Landlord agrees to cooperate with Tentunit’s defense of such claim.
If Landlord violates this Statement or any Tentunit policy (including engaging in fraud, misrepresentation, discrimination or other prohibited conduct), Tentunit may suspend or terminate Landlord’s account and access to the platform, and may remove, disable or delete any Listing, content or information associated with Landlord, without prior notice and without liability. For example, Tentunit may cancel pending listings, refuse to publish or renew listings, or revoke any special status or privileges. Landlord acknowledges that severe or repeated violations may result in permanent blacklisting – Landlord may be barred from re-registering or accessing the Tentunit platform in the future.
Landlord further recognizes that violations of Tentunit’s policies can cause significant harm that is difficult to quantify. Accordingly, Tentunit is entitled to seek injunctive or equitable relief (without the requirement of posting a bond) to prevent or remedy any breach, in addition to any other remedies. Where permitted by law, Tentunit may also enforce reasonable penalties or liquidated damages for violations of this Statement, and may recover any costs or fees incurred (including attorneys’ fees). These remedies are cumulative and do not limit Tentunit’s right to pursue any other legal or equitable relief available.
By posting listings or accepting payments through Tentunit, you acknowledge that you have read, understood, and agreed to abide by the Tentunit Landlord Responsibility Statement.
How to Budget for Your First Off-Campus Rental
A guide to financial independence in student housing
Transitioning from dorm life to your first off-campus rental is exciting, but it also introduces a new level of financial responsibility. A smart budget is key to enjoying your independence without facing unexpected costs.
💸 Know Your Income
Start by calculating how much money you have coming in each month:
Part-time job income
Support from family
Financial aid refunds
Scholarships or grants
Tip: Only count guaranteed, recurring sources of income. Avoid budgeting around one-time windfalls.
📅 List Your Monthly Expenses
Create a breakdown of all the costs you’ll face beyond rent:
Category
Example Costs (per month)
Rent
$600–$900
Utilities
$100–$150 (electric, gas, water)
Internet
$40–$70
Groceries
$200–$300
Transportation
$50–$120 (car, bike, bus pass)
Renters Insurance
$10–$20
Misc. Expenses
$100+ (laundry, entertainment)
🏡 Rent-to-Income Ratio
As a rule of thumb, your monthly rent should not exceed 30% of your total income. Enter your income below to see your recommended rent budget.
💰 Plan for Upfront Costs
Don’t forget the expenses you’ll face before even moving in:
Security deposit (typically 1 month’s rent)
First and last month’s rent
Application or admin fees
Furniture or moving costs
Tip: Start saving early. Consider buying secondhand furniture or joining furniture swap groups on campus.
❌ Common Mistakes to Avoid
Underestimating utility bills or shared expenses.
Not reading the lease carefully.
Forgetting about summer rent if your lease runs year-round.
Relying too heavily on financial aid disbursements.
🏠 How Tentunit Can Help
Filter by Monthly Budget: Easily find listings that fit your income.
Transparent Pricing: See rent + utilities estimated in one view.
Budgeting Tools: Use the Budget Estimator to understand your total cost of living.
🌟 Final Takeaways
Stick to the 30% rent rule.
Budget for both monthly and upfront costs.
Always overestimate, not underestimate.
Use Tentunit to discover rentals that match your finances.
Saving Money While Renting Tips for First-Time Tenants
Renting for the first time can be overwhelming—but it doesn’t have to break the bank. Here are practical, smart, and often-overlooked ways to save money as a first-time tenant.
🏡 1. Choose Your Location Wisely
Neighborhoods matter. Rent prices, transportation costs, and convenience vary drastically depending on location.
Tentunit Tip: Use Tentunit’s comparison tools to filter neighborhoods by rent range, access to public transportation, and nearby amenities like laundromats or grocery stores.
🚪 2. Furnish for Less
Save hundreds by skipping overpriced furniture retailers.
Look for free or low-cost options on Facebook Marketplace, Craigslist, or student groups.
Try community "buy nothing" pages for free furnishings.
Repurpose items—a storage bin can double as a nightstand.
⏰ 3. Time Your Utility Use
Many utility companies offer off-peak rates.
Run laundry or dishwasher at night.
Turn off unused appliances during the day.
Use natural lighting whenever possible.
🔌 4. Use Smart Plugs and LED Bulbs
Smart plugs help manage energy usage more efficiently, and LED bulbs can reduce electricity bills by up to 75%.
Demand spikes in August and January. Try renting in:
October to December
March to April
Landlords are more flexible and likely to offer discounts or waive fees.
✅ Quick Wins Checklist
Save Smart from Day One
✔
Install Smart Plugs and LED Bulbs
Save on electricity by automating your lighting and unplugging devices when not in use.
✔
Choose an Energy-Efficient Unit
Use Tentunit filters to find properties with energy-star appliances or well-insulated windows.
✔
Consider Roommate-Matching
Split rent and utilities by teaming up with budget-conscious peers.
✔
Furnish with Secondhand Finds
Use local marketplaces (like Facebook Marketplace or Craigslist) for budget-friendly furniture.
✔
Schedule Utility Use During Off-Peak Hours
Some areas charge less for water and electricity at night or on weekends.
✔
Ask About Renter's Insurance Discounts
Some insurers offer lower premiums if the building has security systems, fire sprinklers, or if you bundle policies.
✔
Compare Neighborhoods with Tentunit's Data Tools
Visualize rent, amenities, and cost-of-living comparisons to find affordable locations.
✔
Use Budgeting Apps
Apps like Mint, YNAB, or Goodbudget help track spending, categorize expenses, and build saving habits.
✔
Cook More, Order Less
Meal prep and bulk groceries can save hundreds per month over takeout.
✔
Set a Monthly "Fun" Budget
Keep your entertainment expenses in check without sacrificing social life.
📈 How Tentunit Helps
Split Rent Feature: Share rent and bills directly through the platform.
Neighborhood Tools: Compare affordability and amenities by zip code.
Lease Transparency: Know all fees upfront before applying.
For more student budgeting tips, visit Tentunit Help Center or reach out to our peer advisors for support.
Setting Up a Rental Emergency Fund
Your safety cushion for financial surprises
Emergencies can strike at any time—from unexpected rent increases to job loss or sudden medical bills. A Rental Emergency Fund is your safety cushion to avoid falling behind on rent or risking eviction. Here's how to build one, even on a student or starter income.
💸 What Is a Rental Emergency Fund?
A rental emergency fund is a dedicated pool of money you set aside specifically for housing-related emergencies. It acts as a buffer to cover rent and essential housing expenses during times of financial hardship.
What it can cover:
Missed rent payments due to job loss or reduced income
Emergency repairs if you're responsible for them
Last-minute move-out costs
Rent increases while between jobs or funding
Temporary housing if you need to relocate quickly
📊 How Much Should You Save?
A good target is to save 2 to 3 months of rent and basic living costs.
Monthly Rent
Suggested Fund Size (2–3 Months)
$700
$1,400 - $2,100
$1,000
$2,000 - $3,000
$1,500
$3,000 - $4,500
If you're still in school or just moved out, start small—even $20/month helps.
🚀 Steps to Build Your Fund
Open a Separate Savings Account: Keep it out of reach to avoid spending it accidentally.
Set Up Automatic Transfers: Automate small monthly deposits—you won't miss what you don't see.
Save Windfalls and Refunds: Put part of your tax refund, scholarship refunds, or gifts into the fund.
Cut Costs Strategically: Redirect savings from takeout, subscriptions, or late fees.
Track Progress Visually: Use a goal-tracking app or draw a progress bar in your planner.
🔢 Where to Store the Fund
Use a high-yield savings account (HYSA) or a no-fee online bank to earn interest while keeping your money safe and accessible.
Avoid:
Keeping it in cash at home (risk of loss or theft)
Investing it in stocks or crypto (too volatile for emergency use)
⚡ Tentunit Tips for Emergency Preparedness
Use Tentunit filters to find properties with stable rent histories.
Join budgeting webinars through your campus or Tentunit events.
Enable rent reminders to avoid late fees.
Final Thoughts
Life is unpredictable, but your housing shouldn't be. Building a rental emergency fund gives you peace of mind, flexibility, and financial independence. Start now, start small, and build your cushion brick by brick.
Need help with saving strategies? Explore more tips on the Tentunit Help Center.
How to Split Rent and Bills with Roommates Fairly
A guide to financial harmony in shared living
Sharing an off-campus apartment can be affordable and fun—but it can also get complicated fast if you're not on the same page financially. Here’s how to divide rent and bills fairly, keep the peace, and stay within your budget.
🏠 Start with Transparent Conversations
Before signing a lease, sit down with your roommates and talk openly about:
Each person's budget limits
Room preferences (size, windows, bathrooms)
Expectations for shared expenses (groceries, utilities, etc.)
Tentunit Tip: Set expectations early to avoid awkward conversations later.
💰 Splitting Rent Fairly
There are different ways to divide rent:
Option 1: Even Split
Best when all rooms are about the same size and have similar features.
Option 2: Proportional Split
Divide rent fairly based on room size or amenities. Use a calculator or a simple table to decide:
Roommate
Room Size
Private Bath?
Monthly Share
Alex
Largest
Yes
$750
Jamie
Medium
No
$650
Taylor
Small
No
$600
🔌 Dividing Utilities and Bills
Utilities can be split in several ways:
Even split: Recommended if everyone uses roughly the same amount.
Usage-based split: If someone uses significantly more (e.g., a gamer with AC running 24/7).
Tentunit Tip: Assign one person to handle each bill, then rotate monthly to keep it fair.
🧾 Create a Shared Expense Tracker
Use a shared spreadsheet or app to log:
Bill Type
Amount
Paid By
Due Date
Rent
$2,000
Alex
1st
Electric
$90
Taylor
5th
Internet
$60
Jamie
3rd
✅ Best Practices to Keep Everyone Happy
Agree in writing on how expenses will be divided.
Set payment reminders (use calendar alerts or apps).
Discuss changes to income, usage, or roommate dynamics ASAP.
🔐 How Tentunit Supports Shared Living
Split Rent Feature: Pay your portion directly through the platform.
Bill Transparency: See estimated utility costs before applying.
Roommate Matching: Filter listings based on shared budget preferences.
Final Tips
Always communicate early and document agreements.
Keep things fair, not just equal.
Use digital tools to make splitting expenses easier and drama-free.
For more resources, visit the Tentunit Help Center or talk to a peer housing mentor on your campus!
Paying Rent with a Bank Account, Debit, or Credit Pros & Cons
Choosing how to pay rent matters more than most tenants realize — the method affects fees, timing, security, and even your credit score. Here is a clear comparison of the three most common options.
Paying with a Bank Account (ACH)
Pros:
Low or no fees: Many landlords and property management companies offer ACH payments for free, as the transaction fees are minimal for them. This is often the cheapest way to pay.
Easily split payments with roommates: With many online portals, you can easily set up and track payments from multiple accounts.
Simple and reliable for recurring payments: Once set up, the payment is automatically withdrawn each month, reducing the risk of missing a deadline.
Enhanced security: ACH transfers are secure, as they do not require sharing sensitive card information.
Cons:
Slower transfer speed: It can take 1–3 business days for the payment to clear, so you must initiate the payment ahead of the due date.
Overdraft risk due to slower processing: Because the funds are not immediately withdrawn, there is a risk of overdrawing your account if you are not carefully monitoring your balance.
Paying with a Debit Card
Pros:
Instant processing: The payment is processed immediately, giving you peace of mind that your landlord has received the funds on time.
Funds come directly from your checking account: The payment is taken directly from your available balance, so you are using your own money and avoiding debt.
Familiar and easy to use: Most people are comfortable using a debit card, making the payment process straightforward and quick.
Cons:
High processing fees: While not as high as credit card fees, these fees (typically 2.5%–4%) are often passed on to the tenant by the payment processor.
Risk of debt if an overdraft line is used: If your checking account has insufficient funds and is linked to an overdraft line of credit, you may incur debt and interest charges.
Potential credit score impact if overdraft isn't paid: If a linked overdraft credit line is used and not paid on time, it can negatively affect your credit score.
Paying with a Credit Card
Pros:
Opportunity to earn rewards: Many tenants choose this method to earn rewards like cashback, travel points, or other perks offered by their card.
Builds credit history if paid on time: Consistently making on-time rent payments with a credit card can positively impact your credit score.
Provides a buffer for emergencies: It can be a last-resort option if you are temporarily short on cash, offering a payment grace period.
Dispute resolution and fraud protection: Credit cards offer robust fraud protection and a way to dispute charges if a payment error occurs.
Cons:
Highest processing fees: Landlords often charge the highest processing fee for credit card payments (typically 2.9% or more) to cover the merchant fees from credit card companies.
High risk of debt accumulation with interest: Carrying a balance on your credit card can lead to significant debt due to high interest rates, especially for a large expense like rent.
Can negatively impact credit score: Using a credit card for rent can increase your credit utilization ratio, which might lower your credit score if you carry a large balance.
At a Glance: Cost vs. Speed
Method
Typical Fee
Speed
Best For
Bank Account (ACH)
Free or minimal
1–3 business days
Recurring, lowest-cost payments
Debit Card
2.5%–4%
Instant
On-time payment certainty
Credit Card
2.9%+
Instant
Rewards and emergencies (pay in full)
Smart Tenant Tips
Set up ACH: Avoid fees and automate your rent payments so you never miss a due date. It is the most cost-effective and secure method for a recurring bill.
Use credit only if needed: Treat a credit card as an emergency tool, not a habit, to avoid high interest and fees. Aim to pay the full balance immediately to benefit from rewards without incurring debt.
Monitor your bank balance: Regularly check your balance and consider setting up low-balance alerts from your bank to prevent overdrafts from ACH or debit payments.
Ask about split rent: Some landlords or portals allow you to split a single rent payment across multiple methods, offering greater flexibility and control over your finances.
Communicate with your landlord: If you anticipate a late payment or have questions about payment methods, communicate proactively to avoid fees or penalties.
Budgeting When Using Financial Aid or Scholarships
For students navigating rent payments and living costs, financial aid and scholarships can be vital lifelines. However, using these funds wisely requires strategic planning. This guide will help you understand how to budget effectively using aid and maximize the impact of your scholarships while renting.
💳 Understanding How Aid is Disbursed
Before budgeting, it's essential to know how and when you'll receive your funds:
Federal Aid (like Pell Grants or Direct Loans) is usually disbursed at the start of each term directly to your school. After covering tuition and fees, any remaining balance ("refund") is sent to you.
Scholarships may be disbursed through the university or sent directly to you.
Private Loans are often paid to your university, then refunded, similar to federal loans.
Tip: Check your student portal or talk to the financial aid office to know your disbursement dates and amounts.
📆 Monthly Budgeting: Think in Semesters but Spend Monthly
It’s tempting to treat a lump-sum refund as disposable income. Instead, divide it into monthly portions.
🌐 Plan for Delays and Gaps
Disbursement delays can leave you temporarily without funds. Make sure to have a buffer or backup plan (family support, credit line, savings).
Some landlords may allow flexible move-in dates to align with refund schedules. Ask in advance.
Summer housing is often not covered by aid. Plan in advance if you need to sublease or relocate.
🏡 Direct Payment vs. Reimbursement
Tuition-only aid: Cannot be used for rent unless there's a refund.
Flexible scholarships: Can be used for rent, groceries, and other off-campus living expenses.
Tip: Check your scholarship documentation or contact your financial aid office for clarity.
🚫 Avoiding Common Mistakes
Spending refund money too fast on non-essentials (tech, fashion, travel).
Forgetting to reserve money for rent due dates.
Ignoring lease terms like summer rent or utility caps.
Not using discounts (Tentunit occasionally offers referral rewards or listing promos).
💸 How Tentunit Helps
Filter Listings by Price: Stay within your aid budget.
See Average Utility Costs: Avoid surprises.
Automatic Rent Splits: Great for roommates on separate budgets.
In Summary
Financial aid and scholarships can stretch further when you:
Know your disbursement schedule.
Budget month-by-month.
Plan for delays and gaps.
Avoid lifestyle inflation.
Smart planning = stress-free renting. For more support, visit the Tentunit Help Center or speak with a student financial advisor at your university.
✨ Coming Soon to Tentunit
Budget Calculator for Renters + Aid Tracking Tools!
Understanding Lease Terms Rent Increases, Late Fees, and More
Navigating your first lease can be intimidating, but understanding key terms helps you avoid surprises and stay financially prepared. This guide breaks down common lease clauses and what they mean for your wallet.
📈 Rent Increases
What to Know:
Fixed-term leases often lock in your rent for 12 months or more.
Month-to-month leases usually allow landlords to raise rent with 30 days' notice (check your state laws).
Key Tip: Always ask if there's a rent escalation clause—some leases allow automatic annual increases.
Rent Increase Examples:
Lease Type
Annual Increase
Notification Period
12-Month Lease
None (fixed)
N/A
Month-to-Month
Up to 10%
30 Days (typical)
With Escalation
3–5%/year
Disclosed in lease
⏱️ Late Fees
What to Know:
Late fees apply if rent isn't paid by the due date, often with a short grace period (e.g., 3–5 days).
Can be a flat rate (e.g., $50) or a percentage of your rent (e.g., 5%).
Key Tip: Look for "grace period" terms and ask if electronic payments qualify for the same timeline.
Late Fee Cost by Rent Level:
$1,000 rent + 5% late fee = $50
$1,500 rent + 5% late fee = $75
📝 Lease Termination & Breaking the Lease
What to Know:
Early termination usually incurs a fee or requires finding a replacement tenant.
Some leases allow for a break clause under specific conditions (e.g., job relocation, health).
Key Tip: Ask about subletting policies and lease transfer options in advance.
Example Fee Table:
Remaining Lease
Early Termination Fee
3 months
1 month’s rent
6 months
2 months’ rent
🔒 Security Deposits
What to Know:
Used to cover damage, unpaid rent, or cleaning fees.
Legally must be returned within 30–60 days (varies by state).
Key Tip: Take move-in photos and request a checklist to avoid disputes.
🔄 Renewal Terms
What to Know:
Some leases auto-renew unless notice is given.
Others require signing a new lease.
Key Tip: Mark your notice period deadline on your calendar (usually 30–60 days).
Final Thoughts
Reading the lease is just the first step—understanding it is your financial armor. Ask questions before signing, document everything, and use Tentunit to compare lease features and policies across listings.
What to Know About Security Deposits (and How to Get Yours Back)
Security deposits are a standard part of renting, but many first-time tenants don't fully understand how they work or how to get them refunded. This guide breaks it all down.
🏦 What Is a Security Deposit?
A security deposit is a sum of money (usually one month’s rent) paid to the landlord before moving in. It acts as a financial safeguard for the landlord in case of:
Property damage beyond normal wear and tear
Unpaid rent
Cleaning costs upon move-out
Important: It’s not an extra rent payment. If you leave the unit in good shape, you should get most or all of it back.
📷 How to Protect Your Deposit
Here are key steps to make sure you’re not unfairly charged:
Before Moving In:
Document everything with time-stamped photos and videos
Request a move-in checklist and keep a copy
Note any issues in writing (stains, cracks, appliance problems)
During Tenancy:
Report maintenance issues early to avoid worsening damage
Clean regularly and avoid unauthorized modifications (e.g., painting walls)
Before Moving Out:
Ask for a pre-move-out inspection
Deep clean the apartment or consider a professional service
Patch nail holes and replace burnt-out lightbulbs
Take after photos to prove the condition upon departure
🧾 Legal Rights and Timelines
State laws dictate when and how a landlord must return your deposit. Here’s a sample table:
State
Return Deadline
Max Deposit Limit
Indiana
45 days
1 month’s rent
California
21 days
2 months’ rent
Texas
30 days
No state limit
Tip: Always provide your forwarding address in writing.
⚖️ What If You Don’t Get It Back?
If your landlord keeps part or all of your deposit:
Request an itemized list of deductions (they’re required to provide one)
Dispute unfair charges with documentation
Use small claims court as a last resort
💡 Tentunit Tips
Look for listings on Tentunit that show low damage claim rates or include a move-out checklist.
Use our reminder feature to plan cleaning and moving dates in advance.
Check landlord reviews for deposit-related comments from other renters.
Final Thoughts
Security deposits shouldn’t be a mystery. By understanding your rights, documenting everything, and preparing early, you can maximize your chances of a full refund. That’s more money in your pocket for your next home.
At Tentunit, our mission is to redefine the student housing experience by creating a transparent, secure, and accessible rental platform that connects students and landlords with trust at its core. We are committed to simplifying off-campus housing through Tentunit and delivering peace of mind with every lease signed.
Our Vision
We envision a future where every student, no matter where they study, can find reliable and affordable housing in just a few clicks. As a tech-driven company built for scale, Tentunit aims to become the leading rental platform globally—empowering students, supporting landlords, and transforming the housing landscape through innovation, integrity, and impact.
Motto
Innovation, Integrity, Impact
Our Story
Tentunit was founded with a simple yet powerful idea: to make student housing seamless, secure, and stress-free. Our journey began when we, as students, struggled to find a centralized platform to compare and contrast various off-campus housing options. Each property had its own separate website or advertisement, making it difficult to efficiently evaluate amenities, prices, and leasing terms.
As we saw not only ourselves but also our peers experiencing the same challenge —traveling from one apartment to another in search of the right housing—we realized the urgent need for a unified and student-friendly rental solution. From that moment, we were determined to build Tentunit: a one-stop platform where students could seamlessly browse verified listings, communicate with landlords, and secure housing with confidence.
Developing Tentunit was not without its challenges. From refining our verification systems to integrating payment solutions, we faced hurdles that tested our resilience. However, we remained committed to our vision—ensuring that students and landlords alike could trust our platform as the most transparent and secure housing marketplace available.
Our Slogan
One Platform. Every Student’s Home.
How Tentunit Works
We believe in simplicity and efficiency, which is why our platform is designed to offer a frictionless experience for both students and landlords.
For Students:
Verify Identity – Use SheerID and our proprietary verification system to authenticate your profile before taking any action.
Browse Listings – Search for verified rental properties based on location, budget, and preferences.
Connect with Landlords – Communicate securely within the platform to discuss terms and conditions.
Secure Your Lease – Digitally review lease agreements, confirm terms, and sign contracts with confidence.
Make Payments Safely – Our integrated payment system ensures secure transactions and deposit handling.
Move In With Peace of Mind – Enjoy a rental process that is transparent and hassle-free, knowing your lease and payments are securely handled.
For Landlords:
Get Verified – Complete our security checks to enhance your credibility and attract responsible tenants.
List Your Property – Provide essential details about your rental and upload verification documents.
Connect With Verified Tenants – Receive inquiries only from pre-screened, qualified students.
Manage Leases Digitally – Sign contracts, handle security deposits, and communicate with tenants via our platform.
Receive Payments Efficiently – Our secure payment system ensures timely transactions and financial security.
Maintain Property Standards – Our platform offers tools to ensure compliance with safety and housing regulations, helping landlords create the best rental experience.
At Tentunit, we are committed to building that future, one verified lease at a time.
Tentunit Business — Master Policy Register
Version 1.0 · July 2026 · Final reconciled structure (user’s 20-item list + advised merges and additions)
Company Contact: Tentunit, Inc., 100 Foundry Drive, Continuum Room 455, West Lafayette, IN 47906, USA · Phone: +1 (765) 491-8094
How the List Was Reconciled
Merged: Support & Service Levels (#19) + Platform Availability & SLA (#20) → one binding SLA document. Payout & Settlement (#12) and Chargeback & Dispute Handling (#13) are kept as standalone pages but demoted to informational — the Payments & Financial Services Terms (#3) is the single binding source for all payment numbers.
Clarified hierarchy: Business Account Terms (#7) is a supplement to the Platform ToS (#1); order of precedence is stated in both.
Plans: Starter $49/mo (≤4 units, 1 property) · Professional $59/mo + $1/unit/mo (min 5 units) · Enterprise custom. Trial 14 days, Professional only, 7-day reminder. Payouts: 1–2 business days (US), 5 (EU), SEPA settle 1–3. Chargeback: processor fee pass-through + $15 admin. Refunds: 15 business days, original method, claims within 7 calendar days. Deposits: segregated custodial account; Indiana 45 calendar days (Ind. Code § 32-31-3-12). Dunning: 15 days restriction / 30 days suspension. Export window: 60 days + 30 days deletion. Breach notice: ≤72 hours. Sub-processor change notice: 30 days. Uptime 99.9%; credits 10%/25%; support Starter 2 bd / Pro 1 bd / Ent 24/7 (Sev-1 1h, Sev-2 4h, Sev-3 1 bd, Sev-4 2 bd). Liability cap: greater of 12-month fees or $100. Law: Delaware; AAA, New Castle County; 30-day arbitration opt-out. Appeals: 14 days. KYC/KYB: Stripe Identity. Payout-hold notice: 5 business days where permitted.
Tentunit Business — Terms of Service
Version 1.1 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
1. Agreement and Parties
This section explains who is entering into this contract, what documents form part of it, and what you promise about your authority to accept it.
1.1 The Parties
These Terms of Service (together with the documents incorporated by reference, the “Agreement” or the “Terms”) are a binding agreement between Tentunit, Inc., a Delaware corporation (“Tentunit,” “we,” “us,” or “our”), and the business or professional that registers for, accesses, or uses Tentunit Business (the “Customer,” “you,” or “your”). You accept this Agreement by clicking to accept, executing an Order Form referencing these Terms, or using the Service, whichever occurs first.
1.2 Business Use Only
Tentunit Business is a business-to-business service offered exclusively for commercial use in connection with the management of rental properties. By creating an account, you represent that you are at least 18 years old and that you use the Service for business or professional purposes and not as a consumer.
1.3 Authority to Bind
If you register on behalf of a company, partnership, trust, or other legal entity, you represent and warrant that you have authority to bind that entity to this Agreement, in which case “Customer” refers to that entity. If you lack such authority, you must not accept these Terms or use the Service.
1.4 Incorporated Documents
This Agreement incorporates by reference, as each may be updated from time to time in accordance with Section 18: our Subscription & Billing Policy, Free Trial Terms, Business Payments & Rent Collection Terms (the “Payments Terms”), Data Processing Addendum (“DPA”), Privacy Policy and its Business Supplement, and Acceptable Use / Community Standards (collectively, the “Policies”). Enterprise Order Forms are addressed in Section 19.6.
2. Definitions
This section defines the capitalized terms used throughout the Agreement. Terms defined elsewhere have the meanings given where defined.
“Agreement” means these Terms of Service together with the Policies, the DPA, and any Order Form executed by the parties, each as amended in accordance with its terms.
“Authorized User” means an individual employee, contractor, or agent of Customer authorized by Customer to use the Service under Customer’s account within the limits of Customer’s Plan.
“Customer” means the business or professional entity or individual identified in Section 1.1 that has entered into this Agreement with Tentunit.
“Customer Data” means all data, content, and materials that Customer or its Authorized Users submit to or generate within the Service, including listings, unit details, lease, maintenance, and financial records, and communications, and including Tenant Data.
“Tenant Data” means personal data relating to tenants, applicants, guarantors, or other individuals connected with Customer’s properties that is processed through the Service on Customer’s behalf. Tenant Data is a subset of Customer Data.
“Order Form” means a mutually executed ordering document (including an online order referencing these Terms) specifying the Service, Plan, fees, Subscription Term, and any negotiated terms.
“Plan” means the subscription tier selected by Customer (Starter, Professional, or Enterprise), including its features, limits, and pricing as described in Section 5 and any Order Form.
“Service” means Tentunit Business, the hosted property management software platform made available by Tentunit, including its web and mobile interfaces, APIs, documentation, and related support.
“Subscription Term” means the period during which Customer is subscribed to a Plan, including the initial term and each renewal, as set out in the Subscription & Billing Policy or the applicable Order Form.
“Unit” means a single residential rental unit managed through the Service and counted toward Plan limits and per-unit pricing.
“Stripe Connected Account” means the account established with the applicable Stripe entity in Customer’s name through the Service’s onboarding flow, through which rent collection, payouts, and related payment services are provided under Stripe’s agreements and the Payments Terms.
“Policies” means the documents incorporated by reference in Section 1.4, as updated from time to time.
3. The Service
This section describes what Tentunit Business is — and, just as importantly, what it is not.
3.1 Description of the Service
Tentunit Business is property management software for landlords and property managers. Depending on your Plan, the Service includes tools for managing Units and listings, communicating with tenants, tracking leases and maintenance, collecting rent, and reporting. Tentunit will provide the Service with commercially reasonable skill and care, subject to maintenance windows and the other terms of this Agreement.
3.2 What Tentunit Is Not
It is equally important to be clear about what Tentunit is not:
Tentunit is not a party to any lease. Tenancy relationships exist solely between you and your tenants. We do not review, endorse, or guarantee any lease.
Tentunit is not a real estate broker or agent and does not negotiate rentals or represent either party in a transaction.
Tentunit is not a bank. Payment processing is performed by Stripe as described in Section 6; where Tentunit facilitates rent collection, it acts solely as your limited payment collection agent.
Tentunit does not guarantee tenants, occupancy, or rental income. The Service is a software tool; business outcomes depend on you and your market.
3.3 Modifications to the Service
Tentunit continuously develops the Service and may add, modify, or discontinue features. We will not materially degrade the core functionality of your Plan during a paid Subscription Term without notice as described in Section 18.
3.4 Beta Features
Optional beta, preview, or early-access features may be modified or withdrawn at any time, are excluded from any support commitments, and are provided “as is” notwithstanding anything else in this Agreement.
4. Accounts, Registration, and Security
This section covers account creation and verification, your duty to secure credentials, and your responsibility for the people you allow into your account.
4.1 Registration and Accuracy
You must provide accurate, current, and complete account information and keep it up to date. We may suspend or refuse service where account information is inaccurate or we cannot verify your identity or business.
4.2 KYB/KYC Verification
To enable rent collection and payouts, you must complete identity and business verification (KYC/KYB) through Stripe Identity and Stripe’s onboarding flows, including establishment of your Stripe Connected Account. You authorize us and Stripe to collect, verify, and retain the information required by law and Stripe’s compliance obligations, and to request updated information from time to time. Payment features remain unavailable until verification is complete and may be restricted if verification lapses.
4.3 Account Security and Credentials
You are responsible for maintaining the confidentiality of all credentials, API keys, and authentication tokens associated with your account, and for all activity that occurs under them. You must use commercially reasonable measures to protect credentials (including any multi-factor authentication we make available), must not share individual credentials among multiple people, and must notify us promptly at [email protected] of any suspected compromise or unauthorized access. Tentunit is not liable for losses from unauthorized use of your account occurring before we receive such notice, except to the extent caused by Tentunit’s breach of this Agreement.
4.4 Authorized Users and Seats
You may grant access to your employees, contractors, and agents as Authorized Users within your Plan’s limits. Each seat is for a single named individual and may be reassigned only when that individual no longer requires access. You are fully responsible for each Authorized User’s compliance with this Agreement, for all activity under your account, and for promptly deactivating Authorized Users who leave your organization. A breach by an Authorized User is a breach by you.
5. Subscriptions, Plans, and Fees
This section sets out the available Plans and how pricing and billing work. Detailed billing mechanics are in the Subscription & Billing Policy.
5.1 Plans
Tentunit Business is offered in three Plans:
Starter — $49/month. Up to 4 units on a single property.
Professional — $59/month + $1 per unit per month. Minimum 5 units; priority support; 14-day free trial.
Enterprise — custom pricing. ERP/API integrations, white-label options, custom SLA, and 24/7 premium support, as set out in your Order Form.
You agree not to circumvent Plan limits, including by splitting properties across accounts to avoid per-unit fees.
5.2 Billing
Fees, billing cycles, payment methods, taxes, upgrades, downgrades, refunds, and proration are governed by our Subscription & Billing Policy. Free trials, including the 14-day Professional trial, are governed by our Free Trial Terms. Unless otherwise stated there or in an Order Form, fees are payable in advance and are non-refundable except as expressly provided or required by law.
5.3 Price Changes
We may change subscription prices with at least 30 days’ notice by email, effective at the start of your next billing cycle after the notice period. If you do not agree, you may cancel under Section 16.2 before the change takes effect; continued use after the effective date constitutes acceptance.
5.4 Taxes
Unless stated otherwise, fees are exclusive of taxes. You are responsible for all taxes associated with your subscription (other than taxes on Tentunit’s net income) and for all taxes arising from your rental business, including taxes on rent collected through the Service.
6. Rent Collection and Payments
This section explains how money moves through the platform. Stripe — not Tentunit — processes payments, and Tentunit acts only as your limited agent to receive rent on your behalf.
6.1 Payments Terms Govern
Rent collection, payouts, chargebacks, refunds, and related payment matters are governed by the Business Payments & Rent Collection Terms. If this Section 6 conflicts with the Payments Terms on a payment matter, the Payments Terms control.
6.2 Payment Processing by Stripe
Payments are processed by Stripe, Inc. (US customers), Stripe Payments Europe, Ltd. (EEA customers), and Stripe Payments UK, Ltd. (UK customers). Payment features require a Stripe Connected Account and acceptance of the applicable Stripe agreements, which are separate contracts between you and Stripe. Tentunit does not itself transmit, hold, or lend money and is not a bank or money services business. Tentunit is not responsible for Stripe’s decisions to decline, hold, or reverse transactions under Stripe’s agreements.
6.3 Limited Payment Collection Agent
Where tenants pay rent through the Service, Tentunit (through Stripe) acts as your limited payment collection agent solely to receive rent and other amounts on your behalf. A tenant’s payment received by Tentunit or its processor is treated as received by you; your recourse for onward settlement is under the Payments Terms, not against the tenant a second time. This limited agency does not make Tentunit your agent for any other purpose.
6.4 Security Deposits
Where supported, security deposits collected through the Service are held in segregated escrow accounts as described in the Payments Terms. You remain solely responsible for all deposit-handling laws that apply to your properties, including caps, interest, segregation, and return deadlines.
7. Customer Obligations and Compliance
This section describes your legal responsibilities as the housing provider. Tentunit supplies the software; you remain responsible for how your rental business is run.
7.1 Landlord-Tenant Law
You are solely responsible for all laws applicable to your properties and tenancies, including rent control, notice and entry requirements, habitability, eviction procedures, and deposit rules. Nothing in the Service constitutes legal advice.
7.2 Fair Housing
Tentunit enforces a zero-tolerance policy for discrimination in violation of the federal Fair Housing Act and equivalent state, local, and EU/UK laws. You must not use the Service to create, publish, or apply discriminatory listings, screening criteria, advertising, or communications. Violations of this Section 7.2 are grounds for immediate suspension or termination without a cure period.
7.3 Consumer Reporting (FCRA)
If you obtain consumer reports on applicants or tenants, you are solely responsible for Fair Credit Reporting Act compliance and analogous state laws, including permissible purpose, disclosures and consents, and adverse action notices. Tentunit is not a consumer reporting agency.
7.4 Accurate Listings
Listings, unit details, pricing, and availability you publish through the Service must be truthful, current, and lawful. You must promptly correct or remove listings that become inaccurate.
7.5 Lawful Use of Tenant Data
Tenant Data processed through the Service must be handled in accordance with applicable privacy law and the Data Processing Addendum. You are the controller of Tenant Data; Tentunit processes it on your behalf as described in the DPA and the Privacy Policy Business Supplement. You are responsible for providing any legally required notices to, and obtaining any legally required consents from, tenants and applicants.
8. Acceptable Use
This section summarizes prohibited conduct. The full rules are in the Acceptable Use / Community Standards, which form part of this Agreement.
8.1 Prohibited Conduct
You may not use the Service to break the law, infringe others’ rights, or harm the platform or other users. Prohibited conduct includes, without limitation: discriminatory or harassing content; fraudulent listings or payment activity; scraping or unauthorized automated access; reverse engineering except where such restriction is prohibited by law; malware or interference with the Service’s operation or security; circumventing usage limits or fees; reselling the Service except as expressly permitted in an Order Form; and collecting payments unrelated to bona fide residential tenancies.
8.2 Enforcement
We may investigate suspected violations and may remove content, restrict features, or suspend accounts that violate this Section 8, using the procedure in Section 16.4 where practicable. Where a violation creates legal exposure, security risk, or harm to tenants or other users, we may act immediately and give notice afterward.
9. Intellectual Property
This section allocates ownership: Tentunit owns the platform, you own your data, and each side grants the other only the narrow licenses needed to make the Service work.
9.1 Tentunit Ownership
Tentunit and its licensors own and retain all right, title, and interest in and to the Service, including all software, interfaces, APIs, documentation, trademarks, and content we provide, and all improvements and derivative works, together with all intellectual property rights therein. Except for the license in Section 9.2, no rights are granted to you by implication, estoppel, or otherwise.
9.2 License to Customer
Subject to this Agreement and payment of applicable fees, Tentunit grants you a limited, non-exclusive, non-transferable, non-sublicensable license during the Subscription Term to access and use the Service solely for your internal business purposes in managing your rental properties, and solely through the interfaces we provide. This license ends automatically when the Agreement ends.
9.3 Customer Data; License to Tentunit
As between the parties, you own all Customer Data. You grant Tentunit a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data solely to: (a) provide, maintain, secure, and support the Service; (b) improve the Service, subject to the DPA; (c) prevent fraud, abuse, and security incidents; (d) comply with applicable law; and (e) as otherwise permitted by the DPA and Privacy Policy. Tentunit will not sell Customer Data or use it outside this scope without your consent. You represent that you have all rights necessary to grant this license.
9.4 Feedback
If you or your Authorized Users provide suggestions or feedback about the Service, you grant Tentunit a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without restriction or obligation to you.
9.5 Aggregated and De-Identified Data
Tentunit may use data derived from operation of the Service that has been aggregated and de-identified so it does not identify you, any Authorized User, any tenant, or any property, for benchmarking, analytics, research, and Service improvement. Tentunit will not attempt to re-identify such data.
9.6 Publicity
Neither party may use the other’s name, logo, or trademarks in press releases, customer lists, or other marketing materials without the other party’s prior written consent (email sufficient). Consent may be revoked prospectively at any time.
10. Confidentiality
This section requires each party to protect the other’s non-public information, with standard exclusions, and sets how long the duty lasts.
10.1 Definition
“Confidential Information” means non-public information disclosed by one party (the “Discloser”) to the other (the “Recipient”) that is marked confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure.
10.2 Obligations
The Recipient will: (a) use the Discloser’s Confidential Information only to exercise its rights and perform its obligations under this Agreement; (b) protect it with at least the care it uses for its own similar information, and no less than reasonable care; and (c) not disclose it except to employees, advisors, and subcontractors who need to know and are bound by obligations at least as protective as this Section 10.
10.3 Exclusions
These obligations do not apply to information that: (a) is or becomes public through no fault of the Recipient; (b) was known to the Recipient without restriction before disclosure; (c) is independently developed without use of the Discloser’s Confidential Information; or (d) is lawfully received from a third party without confidentiality obligations.
10.4 Compelled Disclosure
The Recipient may disclose Confidential Information to the extent required by law or valid legal process, provided that (where legally permitted) it gives the Discloser prompt notice and reasonable cooperation to seek protective treatment, and discloses only the portion legally required.
10.5 Duration
The obligations in this Section 10 survive termination for three (3) years; trade secrets remain protected for as long as they qualify under applicable law.
11. Third-Party Services
This section explains that the Service depends on and connects to services run by others, which have their own terms.
11.1 Stripe and Payment Services
Payment processing and identity verification are provided by the Stripe entities identified in Section 6.2 under Stripe’s own agreements. Tentunit is not responsible for Stripe’s acts, omissions, availability, or handling of your data outside Tentunit’s instructions.
11.2 Integrations You Connect
You may connect ERP, accounting, or other systems to the Service, particularly on Enterprise Plans. By enabling an integration, you authorize the exchange of Customer Data with that system. Third-party services are governed by their own terms; Tentunit is not responsible for their availability, security, or data handling.
11.3 Subprocessors
Tentunit engages authorized subprocessors to help provide the Service, listed and updated as described in the DPA, which also governs your rights regarding subprocessor changes.
12. Representations and Warranties
This section contains the promises each party makes about itself, plus additional promises you make because you operate the rental business.
12.1 Mutual Representations
Each party represents and warrants that: (a) it is duly organized and validly existing; (b) it has full power and authority to enter into and perform this Agreement; (c) its acceptance and performance do not violate any other agreement binding on it; and (d) it will comply with applicable law in performing under this Agreement.
12.2 Customer Representations
You additionally represent and warrant that: (a) your listings and property information are and will remain truthful, lawful, and not misleading; (b) you will comply with all applicable fair housing and anti-discrimination laws; (c) if you obtain consumer reports, you will comply with the FCRA as described in Section 7.3; (d) you will timely pay all taxes arising from your rental business, including on rent collected through the Service; (e) you have the legal right to manage and rent the properties and Units you add to the Service; and (f) Customer Data does not and will not infringe any third party’s rights or violate applicable privacy law.
13. Disclaimers
This section states the limits of what Tentunit promises about the Service. Except as expressly stated, the Service is provided as-is.
13.1 General Disclaimer
Except as expressly stated in these Terms or an applicable Order Form, the Service is provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, Tentunit and its licensors disclaim all other warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement.
13.2 No Guarantee of Availability or Accuracy
We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that outputs, reports, or calculations will be accurate or complete. You are responsible for verifying outputs you rely on.
13.3 No Business Outcome Guarantee
We make no guarantee of tenants, occupancy rates, rental income, or the conduct or creditworthiness of any tenant or applicant.
13.4 No Legal, Tax, or Financial Advice
The Service, its templates, and its documentation do not constitute legal, tax, accounting, or financial advice. You are responsible for obtaining professional advice appropriate to your business.
13.5 Statutory Rights
This Section 13 does not limit warranties or statutory rights that cannot be disclaimed by law, including any non-waivable rights under EU or UK law.
14. Indemnification
This section requires you to cover Tentunit for claims arising from your rental business and your use of the Service, and describes how the defense of such claims is handled.
14.1 Customer Indemnity
You will defend, indemnify, and hold harmless Tentunit, its affiliates, and their officers, directors, employees, and agents from third-party claims, and all resulting damages, penalties, fines, settlements, costs, and reasonable attorneys’ fees, arising out of: (a) your breach of these Terms or the documents incorporated into them; (b) your listings and other Customer Data; (c) your relationships with tenants, applicants, and Authorized Users, including any lease, eviction, deposit, screening, or discrimination claim; or (d) your violation of applicable law, including landlord-tenant, fair housing, and consumer reporting laws.
14.2 Indemnification Procedure
Tentunit will: (a) give you prompt written notice of any claim (delayed notice relieves you only to the extent you are materially prejudiced); (b) allow you sole control of the defense and settlement with counsel reasonably acceptable to Tentunit; and (c) provide reasonable cooperation at your expense. Tentunit may participate with its own counsel at its own cost. You may not settle any claim in a way that admits liability on Tentunit’s behalf or imposes obligations on Tentunit without Tentunit’s prior written consent.
15. Limitation of Liability
This section caps each party’s financial exposure and excludes certain categories of damages, subject to exceptions required by law.
15.1 Liability Cap
To the maximum extent permitted by law, Tentunit’s total aggregate liability arising out of or relating to these Terms and the Service, regardless of the theory of liability, will not exceed the greater of (a) the subscription fees you paid to Tentunit in the twelve (12) months preceding the claim, or (b) US $100.
15.2 Pass-Through Amounts
Rent, deposits, and other amounts passing through the Service from tenants to you are pass-through funds only and are excluded from the cap and from Tentunit’s liability, except to the extent of Tentunit’s obligations under the Payments Terms.
15.3 Excluded Damages
Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, or goodwill, even if advised of the possibility and even if a limited remedy fails of its essential purpose.
15.4 Exceptions
Nothing in this Section 15 limits: (a) liability that cannot be limited by law, including fraud, willful misconduct, or death or personal injury caused by negligence; (b) your payment obligations; or (c) your obligations under Section 14. These limitations allocate risk between the parties and are a fundamental basis of the bargain.
16. Term, Suspension, and Termination
This section explains how long the Agreement lasts, how each party can end it, what happens if your account is past due, and what happens to your data afterward.
16.1 Term
This Agreement applies from the date you accept it until your subscription ends and your account is closed, unless terminated earlier under this Section 16.
16.2 Cancellation by You
You may cancel at any time via account settings or [email protected], effective at the end of your current billing cycle. Fees already paid are non-refundable except as stated in the Subscription & Billing Policy or required by law. You remain responsible for fees accrued through the effective date of cancellation.
16.3 Past-Due Accounts
If your account is 15 days past due, we may restrict features until payment is made. At 30 days past due, we may suspend the Service entirely. We will send email notice before taking either step. Restriction and suspension do not relieve you of your payment obligations.
16.4 Suspension Procedure and Reinstatement
Except where immediate action is required (including for security incidents, fraud, legal risk, requirements of our payment processors, or violations of Sections 7.2 or 8), Tentunit will, before suspending your account, provide email notice describing the issue and, where curable, a reasonable opportunity to cure. Suspensions will be limited in scope and duration to what is reasonably necessary. Once the underlying issue is resolved — for example, past-due amounts are paid or violating content is removed — we will reinstate access promptly. During suspension, Customer Data remains stored subject to this Agreement.
16.5 Termination by Tentunit
We may terminate this Agreement or your access: (a) for material breach (including of Sections 7 and 8) that remains uncured after notice and a reasonable cure period, where a cure period is practicable; (b) immediately, where the breach is incapable of cure or involves fraud, security risk, or discrimination in violation of Section 7.2; or (c) where required by law or our payment processors. Where practicable, we will give notice and an opportunity to cure before terminating for breach.
16.6 Effect of Termination
Upon expiration or termination for any reason: (a) your license under Section 9.2 ends and you and your Authorized Users must cease using the Service; (b) accrued fees become immediately due; (c) each party will return or destroy the other’s Confidential Information on request, subject to legally required retention; (d) the export window in Section 16.7 begins; and (e) the limited payment collection agency under Section 6.3 ends, subject to the Payments Terms for in-flight transactions.
16.7 Data Export and Deletion
After termination or expiration, you have 60 calendar days to export your Customer Data via the Service’s export tools or written request to [email protected]. After that window, we will delete or anonymize Customer Data per the DPA and Privacy Policy, except where retention is required by law or for the establishment, exercise, or defense of legal claims.
16.8 Survival
The following survive termination: Section 2, Section 9.1, Sections 9.4–9.5, Section 10 (for the period stated there), Section 12 (as to the pre-termination period), Sections 13, 14, and 15, Sections 16.6–16.8, Section 17, and Section 19, together with accrued payment obligations and any provision that by its nature should survive.
17. Governing Law and Dispute Resolution
This section explains which law governs the Agreement and how disputes are resolved — first through informal negotiation, then through binding individual arbitration, with limited exceptions.
17.1 Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules.
17.2 Informal Dispute Resolution First
Before initiating arbitration or litigation, the party raising a dispute must send the other a written notice describing the dispute and the relief sought (to Tentunit at [email protected]; to you at your account email). The parties will attempt in good faith to resolve the dispute through informal negotiation for at least 30 days from receipt of the notice; arbitration may be commenced only after this period expires without resolution. Limitation periods are tolled during this period.
17.3 Binding Arbitration
Except as stated in Sections 17.4 and 17.7, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in New Castle County, Delaware (hearings may be remote where the rules allow). A court decides the enforceability of the class action waiver in Section 17.5. Judgment on the award may be entered in any competent court.
17.4 Filing, Fees, and Small-Claims Carve-Out
Arbitration is commenced by filing a demand with the AAA under its Commercial Arbitration Rules, with a copy served on the other party. Filing, administrative, and arbitrator fees are allocated per those rules, and each party bears its own attorneys’ fees unless the arbitrator awards them under applicable law or the rules. Either party may instead bring an individual claim in small-claims court if it qualifies.
17.5 Class Action Waiver
Disputes will be resolved only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate claims or preside over any representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court.
17.6 Opt-Out
You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, stating your account name and intent to opt out. Opting out does not affect any other provision. If you opt out, disputes will be resolved in the state or federal courts located in Delaware, and both parties consent to their jurisdiction.
17.7 EU/UK Users
If you are in the EU or UK, nothing in this Section 17 deprives you of mandatory consumer protections or other statutory rights under local law, including any non-waivable right to bring proceedings in your local courts.
18. Changes to These Terms
This section explains how the Agreement can change over time and what your options are if you disagree.
18.1 Material Changes
We may update these Terms and the Policies. For material changes, we will give at least 30 days’ notice by email (and a minimum of 30 days for commercial users in the EU) before the change takes effect, identifying the change and its effective date.
18.2 Your Options
Continued use after the notice period constitutes acceptance. If you do not agree to a material change, you may cancel under Section 16.2 before the change takes effect; the prior version governs until your cancellation is effective.
18.3 Non-Material Changes
Non-material changes — such as clarifications and corrections that do not reduce your rights — may take effect upon posting with a revised version date.
19. General Provisions
This section collects the standard legal terms that govern how the Agreement operates: notices, assignment, force majeure, export controls, and how the contract documents fit together.
19.1 Notices
We may provide notices by email to your account address or through in-product notifications; you must keep your account email current. Legal notices to Tentunit must be sent by email to [email protected]; routine operational matters may be sent to [email protected]. Written notices may also be sent to: Tentunit, Inc., 100 Foundry Drive, Continuum Room 455, West Lafayette, IN 47906, USA · Phone: +1 (765) 491-8094. Email notices are deemed received on the business day sent, absent evidence of non-delivery.
19.2 Assignment
You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets, with notice to us; any attempted assignment in violation of this Section is void. We may assign these Terms to an affiliate or successor. These Terms bind and benefit the parties’ permitted successors and assigns.
19.3 Force Majeure
Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, acts of government, war, labor disputes, and internet or utility failures, provided the affected party reasonably mitigates. If a force majeure event continues for 30 or more consecutive days, either party may terminate the affected subscription on written notice.
19.4 Export Controls and Sanctions
The Service may be subject to U.S. export control and economic sanctions laws. You represent that you and your Authorized Users are not located in or resident in any country or region subject to comprehensive U.S. sanctions and are not identified on any U.S. government restricted-party list, and you will not use the Service in violation of any export control or sanctions law.
19.5 U.S. Government End Users
The Service is a commercial product developed at private expense and is not offered for use by U.S. government agencies as government end users; government-specific clauses (including FAR and DFARS data rights clauses) do not apply.
19.6 Entire Agreement; Order of Precedence
This Agreement — these Terms, the Policies, the DPA, and any Order Form — is the entire agreement between the parties regarding the Service and supersedes all prior and contemporaneous agreements and representations concerning its subject matter. For Enterprise customers, if a signed Order Form conflicts with these Terms, the Order Form controls, followed by the DPA (for data protection matters), then these Terms, then the incorporated Policies. Terms in any Customer purchase order do not modify this Agreement.
19.7 Severability
If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder remains in full force and effect.
19.8 Waiver
No failure or delay in exercising any right is a waiver of it, and no waiver is effective unless in writing (email sufficient) from an authorized representative of the waiving party.
19.9 Independent Contractors
The parties are independent contractors; this Agreement creates no partnership, joint venture, employment, or agency relationship, except the limited payment collection agency in Section 6.3.
19.10 Interpretation
Headings and the plain-language introductions to each section are for convenience; if an introduction conflicts with the operative subsections, the subsections control. “Including” means “including without limitation.”
20. Contact
Questions about this Agreement or the Service may be directed to the addresses below.
Tentunit, Inc. (Delaware)
100 Foundry Drive, Continuum Room 455, West Lafayette, IN 47906, USA · Phone: +1 (765) 491-8094
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This is a binding policy and forms part of your agreement with Tentunit.
1. Overview, Precedence & Definitions
These Business Account Terms explain who may hold a Tentunit Business account, who is responsible for what happens inside it, and how Tentunit verifies and reviews accounts. They supplement — and do not replace — the Platform Terms of Service.
1.1 Purpose and Scope
These terms govern the creation, operation, ownership, and oversight of business accounts on Tentunit Business, the property management and rent collection platform operated by Tentunit, Inc., a Delaware C-Corporation (“Tentunit,” “we,” “us”). They apply to every business customer (“Customer,” “you”) and to every Authorized User acting under a Customer’s account, in the United States, the European Union, and the United Kingdom.
1.2 Relationship to Other Documents and Order of Precedence
These terms supplement the Platform Terms of Service. If documents conflict, the following order of precedence applies, with earlier-listed documents controlling over later-listed ones:
Your Order Form (if any), solely for the terms it expressly modifies;
The Platform Terms of Service;
These Business Account Terms;
Topic-specific policies, including the Acceptable Use Policy, Subscription & Billing Policy, Payment & Financial Services Terms, Refund & Dispute Resolution Policy, Chargeback & Dispute Handling Policy, and the Data Processing Addendum (for privacy and data protection matters, the Data Processing Addendum controls as to processing of personal data).
1.3 Definitions
“Account” means the Tentunit Business account registered to a single Customer, including all workspaces, properties, units, and data associated with it.
“Account Owner” means the individual designated within the Account as holding ultimate administrative control, as described in the User Roles & Permissions Policy.
“Authorized User” means an individual (employee, contractor, or agent of the Customer) to whom the Customer has issued credentials to access the Account.
“Customer” means the legal entity or individual landlord that accepts these terms and to which the Account is registered.
“Tenant Data” means personal data relating to tenants, applicants, and guarantors processed through the platform, as further defined in the Data Processing Addendum.
“Order Form” means a mutually executed ordering document for Enterprise or custom plans.
2. Account Eligibility
Tentunit Business is built for landlords and property managers operating as businesses. This section describes who may open an account and what information we need to let you in.
2.1 Eligible Customers
An Account may be registered only by (a) a legal entity (corporation, LLC, partnership, or equivalent) duly organized and in good standing in its jurisdiction of formation, or (b) an individual landlord who is at least 18 years of age and has full legal capacity to contract. Accounts registered to individuals under 18, or to entities that have been dissolved or suspended, are ineligible and may be closed.
2.2 Authority to Bind
The person who registers the Account, accepts these terms, or signs an Order Form represents and warrants that they have full authority to bind the Customer to this agreement. Tentunit may rely on that representation without further inquiry. If you accept on behalf of an entity you are not authorized to bind, you accept personal liability for the Account.
2.3 Accurate Registration Information
At registration and on an ongoing basis, you must provide accurate, current, and complete information, including: legal entity name and formation details (state or country of formation, registration or company number where applicable), registered business address, the identity of the Account Owner, and beneficial ownership information where required for verification under the Payment & Financial Services Terms. Identity and business verification (KYB) is performed through Stripe Identity before your first payout, and enhanced due diligence may apply to high-risk profiles.
2.4 One Account per Entity
Each legal entity may maintain one Account. Multiple properties, portfolios, and staff members are managed within a single Account using workspaces and the roles described in the User Roles & Permissions Policy. Opening duplicate accounts to evade limits, pricing tiers, enforcement actions, or verification requirements is prohibited and constitutes a violation of the Acceptable Use Policy.
2.5 Jurisdictions Served
Tentunit Business is offered to Customers established in the United States, the European Union, and the United Kingdom. We may decline registration from, or restrict service in, other jurisdictions, and we do not serve persons or entities subject to sanctions administered by OFAC or equivalent EU or UN sanctions authorities.
3. Staff & Action Responsibility
Your team acts through your Account — and when they do, you act. This section makes clear that everything done under your credentials is attributed to you, and sets baseline expectations for managing staff access.
3.1 Authorized Users and Seats
You may provision Authorized Users up to any seat limits applicable to your plan or Order Form. Each Authorized User must be assigned an individual, named login and a role appropriate to their function, as described in the User Roles & Permissions Policy. Authorized Users must be bound by obligations no less protective than these terms, and you remain responsible for their compliance.
3.2 Attribution of Actions
All actions taken through the Account — including configuring rent schedules, issuing notices, initiating refunds, exporting Tenant Data, and communicating with tenants — are attributed to the Customer, regardless of which Authorized User performed them and regardless of whether the individual acted within the scope of their internal authorization. Tentunit is entitled to treat any instruction received through valid credentials as an instruction of the Customer.
3.3 Credential Hygiene
You must ensure that Authorized Users maintain strong, unique passwords, keep credentials confidential, and do not share logins. Shared or generic logins (e.g., “office@” accounts used by multiple people) are prohibited. Multi-factor authentication is strongly recommended for all Authorized Users and expected for the Account Owner and Administrators, as described in the User Roles & Permissions Policy.
3.4 Deprovisioning Departed Staff
You must deactivate an Authorized User’s access promptly — and in any event without undue delay — upon the individual’s departure, role change, or any indication of compromise. Until you deprovision a user, their actions remain attributed to you under Section 3.2. If you suspect unauthorized access, notify [email protected] immediately.
4. Business Information Accuracy
Stale business information creates compliance and payment risk for you and for us. This section requires you to keep your records current and explains what happens if you do not.
4.1 Ongoing Accuracy Obligation
You must keep the following information accurate and current throughout the life of the Account: (a) KYB information, including legal name, formation status, ownership, and control persons; (b) contact information for the Account Owner and billing contact; (c) tax documentation, including a current IRS Form W-9 (US persons) or applicable Form W-8 (non-US persons); and (d) VAT identification numbers where you are registered for VAT in the EU or UK.
4.2 Notification of Changes
You must update the Account, or notify [email protected], promptly after any material change — including change of legal name, jurisdiction, ownership or control, business address, tax status, or loss of any license required to operate your rental business.
4.3 Consequences of Stale or Inaccurate Information
If your information is materially inaccurate, incomplete, or outdated, or if verification through Stripe Identity cannot be completed, Tentunit may: (a) place a hold on payouts until verification is completed, with notification within 5 business days where legally permitted, as described in the Payment & Financial Services Terms; (b) restrict features that depend on verified status; (c) suspend the Account for continued non-compliance; and (d) where required, apply default tax withholding or reporting treatment. We will lift restrictions promptly once accurate information is provided and verified.
5. Compliance Obligations
Tentunit provides software; you remain the landlord or property manager of record. This section confirms that legal compliance in your rental operations is your responsibility.
5.1 Landlord-Tenant Law
You are solely responsible for complying with all landlord-tenant laws applicable to your properties, including laws governing leases, rent increases, notices, entry, habitability, evictions, and security deposits (for example, where Indiana law applies, returning deposits within 45 calendar days with itemized deductions under Ind. Code § 32-31-3-12). Platform features, templates, and AI-assisted drafts are assistive tools, not legal advice, and require your review before use.
5.2 Fair Housing and Screening
You must comply with the Fair Housing Act and all applicable federal, state, EU, and UK non-discrimination and equality laws. Tentunit applies a zero-tolerance standard to discrimination against Fair Housing Act protected classes. If you use tenant screening or background checks, you are responsible for your obligations under the Fair Credit Reporting Act (FCRA) and analogous laws, including permissible-purpose, disclosure, and adverse-action requirements.
5.3 Licensing and Tax
You are responsible for obtaining and maintaining all licenses, registrations, and permits required to operate your rental or property management business in each jurisdiction where you operate, and for the assessment, collection, reporting, and remittance of all taxes arising from your rental operations.
5.4 Lawful Instructions Regarding Tenant Data
With respect to Tenant Data, you act as the data controller (or equivalent) and Tentunit processes such data on your documented instructions under the Data Processing Addendum. You warrant that your instructions are lawful, that you have a valid legal basis for the processing you direct, and that you have provided tenants with all legally required notices. Tentunit will forward data subject requests it receives to you within 5 business days as described in the Data Processing Addendum.
6. Audit & Review Rights
To keep the platform safe and compliant, Tentunit sometimes needs to look more closely at how an account is being used. This section explains when we may do that and what we expect from you.
6.1 Compliance and Risk Reviews
Tentunit may review Account activity, configurations, and transactions where reasonably necessary to: (a) verify compliance with this agreement, the Acceptable Use Policy, and the Payment & Financial Services Terms; (b) satisfy AML, sanctions, and KYB obligations; (c) investigate suspected fraud, discrimination, or abuse; or (d) respond to lawful requests from regulators, payment networks, or Stripe as our payment services provider.
6.2 Documentation Requests
Upon reasonable notice, Tentunit may request documentation supporting your use of the platform, including formation documents, licenses, lease agreements relevant to disputed transactions, tax forms, and evidence of authority for the Account Owner. Except where prohibited (for example, in connection with a sanctions investigation), we will explain the purpose of the request and give you a commercially reasonable period to respond.
6.3 Duty to Cooperate
You must cooperate in good faith with reviews under this Section 6, including by providing requested documentation that is accurate and complete. Failure to cooperate may result in payout holds, feature restrictions, or suspension, applied proportionately to the risk presented and following the enforcement framework in the Acceptable Use Policy.
6.4 Scope Limits and Confidentiality
Reviews will be limited in scope to what is reasonably necessary for the stated purpose. Material you provide will be treated as your confidential information, used only for the review, shared only with personnel, advisors, and service providers with a need to know (including Stripe and regulators where required), and handled consistent with the Data Processing Addendum where it contains personal data. Audit rights under this section do not include physical access to your premises or systems.
7. Account Ownership & Control
Accounts belong to businesses, not to the individuals who happen to log in. This section explains how ownership works and what we do when control of an account is disputed.
7.1 The Entity Owns the Account
The Account, including all Customer Data within it, belongs to the Customer — the legal entity (or individual landlord) identified at registration — and not to any individual employee, contractor, or Authorized User, including the person who originally created the Account. An employee’s departure does not entitle them to the Account, its data, or its payout destinations.
7.2 Control Disputes
If Tentunit receives conflicting claims to control of an Account (for example, between business partners, between an owner and a former manager, or in connection with insolvency), we may freeze the Account or specific functions — including payout changes, role changes, and data exports — pending resolution. In resolving competing claims, Tentunit may rely conclusively on (a) formation and governance documents identifying the entity’s authorized officers, (b) a court order or written settlement between the claimants, or (c) written joint instructions from the claimants. Tentunit is not obliged to adjudicate internal disputes and has no liability for actions taken in good-faith reliance on such documents.
7.3 Transfers on Merger or Sale
If ownership or control of the Customer changes — including by merger, acquisition, sale of substantially all assets, or transfer of the rental portfolio managed through the Account — you must notify [email protected] before or promptly after closing. The successor entity must complete re-verification (KYB and payout account confirmation) before Tentunit resumes or continues payouts to the successor. Transfers to sanctioned persons, or to entities that would be ineligible under Section 2, are prohibited, and Tentunit may terminate the Account in such cases in accordance with the Platform Terms of Service.
7.4 Effect of Termination
Upon closure or termination of the Account, data export and deletion follow the post-termination process described in the Platform Terms of Service and Data Processing Addendum, including a 60-day read-only export window followed by deletion within a further 30 days, subject to legal retention requirements. Handling of pending funds and final payouts is governed by the Payment & Financial Services Terms.
Tentunit Business — Subscription & Billing Policy
Version 1.1 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business (all plans)
1. Overview, Scope, and Definitions
This section explains what this policy covers, how it relates to your other agreements with Tentunit, and defines the key terms used throughout. In short: this document governs how you are charged for your Tentunit Business software subscription — not the movement of rent money, which is covered separately.
1.1 Purpose and Scope
This Subscription & Billing Policy (this “Policy”) describes how subscriptions to Tentunit Business — our rent collection and property management software (the “Service”) — are priced, billed, invoiced, changed, suspended, and cancelled. It applies to all plans, except where a signed Enterprise order form provides otherwise (see Section 13).
1.2 Relationship to Other Agreements
This Policy supplements, and is incorporated into, the Tentunit Business Terms of Service; capitalized terms not defined here have the meanings given there. Fees and mechanics relating to rent collection — payment processing fees, chargeback fees, payout schedules — are governed exclusively by the Tentunit Business Payments & Rent Collection Terms and are separate from the subscription fees described here. On subscription billing matters, this Policy controls over the Terms of Service; for Enterprise customers, a signed Order Form controls over both (Section 13).
1.3 Definitions
For purposes of this Policy:
“Billing Date” means the calendar day of the month on which your paid subscription began (for example, if you first subscribed on the 12th, your Billing Date is the 12th of each month). Where a month does not contain that calendar day, the Billing Date falls on the last day of that month.
“Billing Cycle” means the monthly period beginning on a Billing Date and ending on the day before the next Billing Date.
“Active Unit” means any rental unit with an active listing, lease, or tenant record in your account, as determined under Section 3.2.
“Order Form” means a mutually executed ordering document between you and Tentunit that references this Policy or the Terms of Service and sets out plan, pricing, invoicing, and any negotiated terms (typically used for Enterprise plans).
2. Plans and Pricing
Tentunit Business is offered in three plans, priced as set out below. This section describes what each plan costs and what your subscription fee does — and does not — cover.
2.1 Available Plans
Plan
Price
Includes
Starter
$49/month
Up to 4 units, single property, basic analytics, tenant communications
Professional
$59/month + $1 per unit/month
Minimum 5 units, multi-property dashboard, unlimited capacity, unified sync, auto payments, priority support
Enterprise
Custom pricing
Everything in Professional, plus ERP/API integration, white-label portal, custom SLA, 24/7 premium support
All prices are stated in U.S. dollars and are exclusive of applicable taxes (see Section 11). Professional plan pricing consists of a base platform fee of $59/month plus a per-unit fee of $1 per unit per month, subject to a minimum of 5 units; the per-unit component is calculated as described in Section 3.
2.2 What Subscription Fees Do Not Cover
Subscription fees are separate from transaction fees. Payment processing fees, chargeback fees, and other charges arising from rent collection or payouts are governed by the Tentunit Business Payments & Rent Collection Terms; payment of your subscription fee does not waive, offset, or prepay any transaction-related fee.
2.3 Annual Plans
Tentunit does not currently offer annual or multi-year prepaid subscription plans; all plans are billed monthly as described in Section 3. If annual billing is introduced, it will be announced under Section 12 and documented in an updated Policy; no annual commitment will be applied to your account without your affirmative election.
2.4 Transition from Free Trial
If your account began with a free trial, the conversion to a paid subscription — including the timing of your first charge and your initial unit count — is governed by the Tentunit Business Free Trial Terms. From your first paid Billing Date onward, this Policy applies in full.
3. Billing Cycle and Active Unit Counting
You are billed monthly in advance, and your Professional per-unit charge is based on a snapshot of your Active Units taken on each Billing Date. This section explains exactly when you are charged and how units are counted.
3.1 Monthly Billing in Advance
Subscriptions are billed monthly in advance on your Billing Date; each invoice covers the Billing Cycle beginning on that date. Your first paid invoice is issued on the day your paid subscription starts (for trial conversions, the conversion date in the Free Trial Terms), and that day becomes your recurring Billing Date.
3.2 Determining Your Active Unit Count
Per-unit charges on the Professional plan are calculated from your Active Unit count as measured on the Billing Date. A unit is an Active Unit if, at the moment of measurement, it has any of the following in your account:
an active listing (published or advertising availability, even if the unit is currently vacant);
an active lease (a lease record with a term that has not ended and has not been terminated); or
an active tenant record (a current tenant associated with the unit, including tenants in month-to-month holdover status).
Units and properties that you have archived, and units with no active listing, lease, or tenant record, do not count as Active Units. Archiving takes effect immediately for counting purposes but affects billing only as of the next measurement (Section 3.4).
3.3 Illustrative Examples
A vacant unit with an active listing counts as an Active Unit — you are marketing it through the Service.
A unit in an archived property does not count as an Active Unit, even if historical lease records remain viewable.
A unit whose lease ended and whose tenant record was closed, with no new listing published, does not count.
A unit with both an active lease and an active listing counts once — Active Units are never double-counted.
3.4 Mid-Cycle Changes to Unit Count
Because the Active Unit count is a point-in-time snapshot taken on the Billing Date:
Units added mid-cycle are not charged for the current Billing Cycle; they are included in the count at the next Billing Date and charged on the next invoice.
Units removed or archived mid-cycle are not credited or refunded for the current Billing Cycle; the reduced count applies from the next Billing Date.
This snapshot approach means your invoice never changes mid-cycle due to unit fluctuations. Plan changes (as opposed to unit-count changes) are handled under Section 7.
4. Invoices, Payment Methods, and Payment Authorization
This section describes what appears on your invoice, how it is delivered, which payment methods we accept, and the authorization you give us to charge your stored payment method.
4.1 Invoice Contents and Delivery
Each invoice shows, at minimum: the invoice number and issue date; the Billing Cycle covered; your plan and base fee; for Professional, your Active Unit count on the Billing Date and resulting per-unit charges; any prorated upgrade charges (Section 7.1); applicable taxes (Section 11); and the total charged or due. Invoices are delivered electronically to your account email address and are available for download in your account (Settings → Subscription → Invoices). Keep your account email current; an invoice is deemed delivered when sent to that address.
4.2 Accepted Payment Methods
We accept major credit and debit cards, ACH debit (US), and SEPA Direct Debit (EU), processed by Stripe. Tentunit does not store full payment credentials on its own systems; payment details are tokenized and held by our payment processor. We may add or discontinue accepted payment methods with notice.
4.3 Card-on-File Authorization
By providing a payment method and subscribing, you authorize Tentunit (through its payment processor) to charge that payment method on a recurring basis for: (a) subscription fees on each Billing Date; (b) prorated upgrade charges under Section 7.1; and (c) applicable taxes. This authorization remains in effect until your subscription is cancelled and all outstanding amounts are paid. For ACH and SEPA payments, you additionally authorize the recurring debit mandate presented at setup. Revoking authorization without providing an alternative payment method does not relieve you of amounts already owed.
4.4 Updating Payment Methods and Account Updater Services
You may update, replace, or remove payment methods at any time in Settings → Subscription → Payment Methods. To reduce involuntary interruptions, our payment processor may use card account updater services provided by card networks to automatically receive updated card numbers or expiration dates when your issuer replaces a card; by keeping a card on file, you consent to this updating. You must maintain at least one valid payment method while you have an active subscription or outstanding balance.
5. Failed Payments, Dunning, and Suspension
If a subscription charge fails, we retry it and notify you before restricting anything — and even if features are restricted, rent collection for your tenants is never interrupted. This section sets out the full sequence.
5.1 Dunning Sequence
If a subscription payment fails, the following sequence applies:
Immediate notice. We email your account email address identifying the failed charge and the amount due.
Automatic retries. We retry the payment method over the following days, with an email notice for each failed attempt. You may resolve the failure at any time by updating your payment method (Section 4.4) or paying the open invoice from your account.
Escalating reminders. Before any restriction, we send reminders stating the past-due amount and the dates on which restriction and suspension will occur.
5.2 Feature Restriction at 15 Days Past Due
If the invoice remains unpaid 15 days past due, account features are restricted: you cannot create new listings, leases, or reports. Existing data remains accessible. Rent collection and payout of rent already collected are not interrupted by feature restriction — your tenants can continue paying, and funds continue to flow on the standard payout schedule under the Payments & Rent Collection Terms.
5.3 Suspension at 30 Days Past Due
If the invoice remains unpaid 30 days past due, the subscription is suspended. During suspension, access to the Service is limited as shown in Section 5.5, and tenant payment history and account data are retained in accordance with Section 10.
5.4 Reactivation
Reactivating a suspended account requires payment of the full outstanding balance. Upon payment, restrictions are lifted and your existing Billing Date resumes. If a suspended account is later cancelled or terminated, Section 10 governs your data.
5.5 Effects of Suspension vs. Termination
Effect
Suspension (30+ days past due)
Termination / Cancellation
Access to the Service
Blocked except billing and data pages
Read-only mode (Section 10)
Account data
Retained
Exportable for 60 calendar days, then deleted (Section 10)
New charges
Paused; outstanding balance remains due
No further subscription charges after effective date
Reinstatement
Pay outstanding balance to reactivate
New subscription required; prior balance must be settled
Rent already collected
Paid out normally per Payments & Rent Collection Terms
Paid out normally per Payments & Rent Collection Terms
6. Disputed Invoices
If you believe an invoice is wrong, tell us quickly and we will investigate — but you must still pay the portions you do not dispute. This section explains the procedure.
6.1 How to Dispute an Invoice
If you believe any invoice or charge is incorrect, notify us at [email protected] within 7 calendar days of the charge, identifying the invoice or transaction ID and the specific amounts and reasons in dispute. We will investigate in good faith and respond with our determination. Charges not disputed within that window are deemed accepted, except where applicable law provides a longer mandatory period. Refunds for confirmed billing errors are processed under Section 9.2.
6.2 Undisputed Amounts Remain Payable
A good-faith dispute suspends collection only for the disputed portion of an invoice. All undisputed portions remain due and payable on their original terms, and the dunning sequence in Section 5 continues to apply to them. Initiating a card network chargeback without first disputing the charge with us under Section 6.1 may result in account restriction pending resolution.
7. Upgrades and Downgrades
Upgrades take effect immediately with a prorated charge; downgrades take effect at the next cycle with no credit. This section sets out the mechanics and eligibility rules.
7.1 Upgrades
Upgrades — moving from Starter to Professional, or adding units on Professional via a plan change — take effect immediately. The price difference for the remainder of the current Billing Cycle is prorated on a daily basis and charged on your next invoice, itemized as a separate line. Your Billing Date does not change on upgrade.
7.2 Downgrades
Downgrades take effect at the start of the next Billing Cycle. You retain your current plan’s features until then. No credit or refund is issued for the unused portion of the current cycle. A scheduled downgrade may be reversed at any time before it takes effect from Settings → Subscription.
7.3 Downgrade Eligibility
Downgrading to Starter requires an Active Unit count of 4 or fewer and a single property at the time the downgrade takes effect. If your account exceeds either limit on the effective date, the downgrade will not be applied and you will be notified; you may archive units or properties (Section 3.2) and re-request the downgrade for a subsequent cycle.
8. Cancellation
You can cancel whenever you like, with no cancellation fee, and you keep full access through the end of the cycle you already paid for.
8.1 How to Cancel
You may cancel at any time from Settings → Subscription or by emailing [email protected] from your account email address. We may confirm your identity before processing an emailed cancellation.
8.2 Effect of Cancellation
Cancellation takes effect at the end of the current Billing Cycle. You retain full access to your plan’s features until that date, and no further subscription fees are charged after it. We do not charge cancellation fees. No refund is issued for the remainder of the cycle in which you cancel, subject to Section 9.
8.3 Rent Payouts After Cancellation
Rent already collected on behalf of your tenants is unaffected by cancellation and is paid out normally after cancellation on the standard payout schedule under the Payments & Rent Collection Terms.
9. Refunds
Subscription fees are generally non-refundable once a cycle begins, but billing errors are always corrected and certain consumer withdrawal rights are preserved.
9.1 General Rule
Subscription fees are non-refundable once a Billing Cycle has started, consistent with Tentunit’s platform-wide refund policy, except where a refund is required by applicable law or expressly provided in this Section 9.
9.2 Billing Errors and Duplicate Charges
Duplicate charges and billing errors are always corrected. Contact [email protected] within 7 calendar days of the charge (see Section 6.1) with your invoice or transaction ID. If we confirm the error, the approved refund is returned to the original payment method within 15 business days of approval. Where the original payment method is closed or unavailable, we will work with you on a lawful alternative.
9.3 EU/UK Consumer Withdrawal Rights
EU/UK sole traders who qualify as consumers under local law retain any mandatory 14-day withdrawal rights. If you cancel within 14 days of first subscribing and have not materially used the Service, contact [email protected] for a refund. This carve-out does not extend to customers acting in the course of a business who do not qualify as consumers under applicable law.
10. Data After Cancellation or Suspension
Your data is not deleted the moment your subscription ends — you get a read-only export window first. This section explains the lifecycle.
10.1 Read-Only Access and Export Window
After cancellation or suspension, your account enters read-only mode. You may view and export your data for 60 calendar days following the effective date of cancellation (or the start of suspension, if the account is not reactivated), using the export tools in your account or by requesting an export at [email protected].
10.2 Deletion and Legal Retention
After the 60-day export window, your data is deleted in line with our Privacy Policy and Data Processing Addendum. Records we are legally required to retain — for example, transaction and tax records, and records required under anti-money-laundering rules — are kept for the legally required period and then deleted or anonymized.
11. Currency and Taxes
All fees are in U.S. dollars and quoted exclusive of tax; what tax you actually pay depends on where you are and your tax status.
11.1 Currency
All subscription fees are denominated, invoiced, and charged in U.S. dollars. If your payment method settles in another currency, your bank or card issuer determines the exchange rate and any conversion fees; Tentunit does not control or reimburse those amounts.
11.2 Taxes Generally
Prices are exclusive of applicable taxes (sales tax, VAT, or GST), which are added to your invoice where required by law based on your billing address and tax status. You are responsible for providing accurate billing and tax information and for any taxes on your subscription other than taxes on Tentunit’s income.
11.3 EU VAT Reverse Charge
For EU business customers who provide a valid VAT identification number, VAT is not charged and the reverse charge mechanism applies: you self-account for VAT in your member state, and your invoice is annotated accordingly. If your VAT ID is missing, invalid, or cannot be verified, VAT is charged at the applicable rate until a valid VAT ID is provided.
11.4 Tax Exemption Certificates
If you are exempt from sales tax or a similar tax, submit a valid tax exemption certificate to [email protected]. Exemptions are applied prospectively from the Billing Date after we validate the certificate. You are responsible for keeping certificates current; expired certificates result in tax being charged until a renewed certificate is validated.
12. Price Changes
We will not change your price without warning. This section explains the notice you will receive and your options.
12.1 Notice and Effectiveness
We may change subscription prices with at least 30 days’ written notice by email to your account email address. Price changes take effect at your next Billing Cycle after the notice period — never mid-cycle.
12.2 Your Options
If you do not accept a price change, you may cancel under Section 8 before it takes effect; you will not be charged the new price. Continuing into the first Billing Cycle at the new price constitutes acceptance. Enterprise pricing committed in an Order Form is unaffected by generally announced changes during the Order Form term.
13. Enterprise Agreements and Invoicing
Enterprise customers are billed per their negotiated Order Form, which takes precedence over this Policy where the two conflict.
13.1 Order Form Precedence
Enterprise customers are billed per their signed Order Form, which controls over this Policy where they conflict — including custom pricing, custom SLAs, and negotiated commercial terms. Where the Order Form is silent, this Policy applies.
13.2 Enterprise Invoicing Terms
Enterprise invoicing mechanics — including invoice-based payment (rather than card-on-file), payment terms such as net-30, and purchase order references — are as set out in the applicable Order Form. The automatic charging (Section 4.3) and dunning (Section 5) provisions apply to Enterprise customers only to the extent the Order Form does not provide alternative payment and remedy terms.
14. Contact
Questions about billing, invoices, refunds, or this Policy: [email protected]. Include your account email and invoice number. Disputes and billing-error claims are subject to the timelines in Sections 6 and 9.
Tentunit Business — Free Trial Terms
Version 1.1 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business (Professional tier)
1. Overview and Definitions
Tentunit offers a time-limited free trial so you can evaluate the software with real data before paying. This section explains what these terms cover and defines the key words used in them.
1.1 Purpose
Tentunit, Inc. (“Tentunit,” “we,” “us”) offers a free trial of the Tentunit Business Professional plan (the “Trial”) so landlords and property managers can evaluate the software before subscribing. By starting a Trial, you agree to these Free Trial Terms, the Tentunit Business Terms of Service, and the Subscription & Billing Policy.
1.2 Definitions
“Trial” means the 14-calendar-day free evaluation period of the Professional plan described in these terms.
“Trial Start” means the moment your Trial account is activated.
“Conversion Date” means the day after your Trial expires, on which your account converts to a paid subscription unless you have cancelled.
“Legal Entity” means the business, individual landlord, or property management company on whose behalf the Trial account is opened, as determined under Section 2.2.
2. Eligibility
The Trial is a one-per-customer offer on the Professional plan only, and we look at who is really behind an account — not just the email address — when applying that limit.
2.1 Trial Length and Availability
The Trial lasts 14 calendar days from Trial Start. Trials are available on the Professional plan only; Starter and Enterprise plans do not include a trial. Prospective Enterprise customers may instead request a demonstration or pilot under a separate agreement.
2.2 One Trial per Legal Entity
One Trial per Legal Entity. Each business, individual landlord, or property management company may use one Trial. For this purpose, accounts are treated as the same Legal Entity where they share, without limitation: the same tax identification number (e.g., EIN or VAT ID); common ownership or control (including parent companies, subsidiaries, and other affiliates); or where one entity is the successor of another (for example, a re-registered, renamed, or reconstituted business continuing the same operations, properties, or tenant base). A new company formed primarily to obtain an additional Trial for substantially the same portfolio is treated as the same Legal Entity.
2.3 Anti-Abuse
Creating multiple accounts, using variant email addresses, misrepresenting your identity or affiliation, or otherwise structuring accounts to obtain additional Trials is a material breach of the Terms of Service and may result in account termination, immediate Trial termination under Section 10.2, and refusal of future Trials.
2.4 Age and Authority
You must be at least 18 years old and authorized to bind the business you represent. By starting a Trial on behalf of a business, you represent that you have that authority.
3. Payment Method and Verification
You must put a card on file to start the Trial, but nothing is charged during it — and the same identity checks that apply to paid accounts apply from day one.
3.1 Payment Method Required
A valid payment method is required to start the Trial. You will not be charged during the 14-day Trial period. Providing a payment method establishes the authorization used only if your Trial converts under Section 5.
3.2 Authorization Hold
We may place a temporary authorization hold to verify your payment method. An authorization hold is not a charge; it is released by your bank on its standard timeline and never settles unless your Trial converts to a paid subscription.
3.3 Verification During the Trial (KYC/KYB)
Because the Trial includes live rent collection, identity and business verification (KYC/KYB) requirements apply during the Trial exactly as they do for paid accounts, including verification through Stripe. You may be asked for identity documents, business registration details, or beneficial-ownership information before certain payments features are enabled.
3.4 Payout Volume Limits Pending Verification
Tentunit may, at its discretion, limit certain high-risk operations during the Trial — for example, payout volume limits pending identity verification through Stripe. These limits are lifted as verification completes and do not otherwise reduce the features available to you under Section 4.
4. Trial Scope and Feature Parity
The Trial is the real product, not a demo. During the Trial, all Professional features are available — including the multi-property dashboard, unified sync, auto payments, and priority support — with full feature parity to a paid Professional subscription, subject only to the verification-related limits in Section 3.4. Data you create during the Trial (properties, units, listings, leases, tenant records, payment history) is production data: if you convert, it carries over seamlessly to your paid subscription with no migration step. Rent payments collected through the platform during the Trial are real transactions and are paid out normally under the Payments & Rent Collection Terms.
5. Automatic Conversion to a Paid Subscription
Unless you cancel first, your Trial rolls into a paid Professional subscription the day after it ends. This section walks through exactly what happens and what your first invoice contains.
5.1 Advance Reminder
We will send a reminder email to your account email address at least 7 calendar days before the Trial ends, stating the expiry date, the price that will apply, and how to cancel.
5.2 Conversion Mechanics, Step by Step
Unless you cancel before the Trial ends:
Day 14 (last Trial day): your Trial remains fully active through the end of the 14th calendar day. No charge occurs on this day.
The day after expiry (Conversion Date): your account automatically converts to a paid Professional subscription ($59/month + $1 per unit per month, minimum 5 units), and your payment method is charged for the first billing cycle.
Unit count snapshot: your unit count on the Conversion Date determines your first invoice, applying the Active Unit rules in the Subscription & Billing Policy.
Billing Date established: the Conversion Date becomes your recurring monthly Billing Date under the Subscription & Billing Policy.
5.3 First Invoice Composition
Your first invoice consists of: the Professional base fee of $59; per-unit charges of $1 per unit for your Active Unit count on the Conversion Date (subject to the 5-unit minimum); and applicable taxes. It contains no charges attributable to the Trial period itself.
5.4 No Proration
There is no proration at conversion. Your first charge is for a full monthly billing cycle beginning on the Conversion Date — the Trial is not counted against, credited toward, or blended into your first paid cycle.
6. Cancelling the Trial
You can cancel at any point during the Trial and pay nothing. You may cancel from your account settings (Settings → Subscription → Cancel Trial) or by emailing [email protected]. If you cancel before the Trial expires, you will not be charged. Cancellation takes effect immediately; access to Professional features ends at cancellation, after which Section 7 governs your data. Any authorization hold under Section 3.2 is released on your bank’s standard timeline.
7. Data Lifecycle if You Do Not Convert
Ending the Trial without subscribing does not immediately erase your work — you get a read-only export window first, and money already collected still reaches you.
7.1 Read-Only Mode and Export Window
If your Trial ends without conversion (whether by expiry after cancellation or immediate cancellation), your account enters read-only mode. You may view and export your data for 60 calendar days after the Trial ends, using the in-app export tools or by contacting [email protected].
7.2 Deletion
After the 60-day export window, your data is deleted in accordance with our Privacy Policy and Data Processing Addendum, except for records we are legally required to retain (such as transaction records), which are kept for the legally required period.
7.3 Rent Collected During the Trial
Rent payments already collected through the platform during the Trial are unaffected by non-conversion and will be paid out normally on the standard payout schedule under the Payments & Rent Collection Terms, subject to any verification requirements in Section 3.
8. Relationship to Other Terms and Precedence
These Free Trial Terms operate alongside your other Tentunit agreements. During the Trial, the following all apply: these Free Trial Terms; the Tentunit Business Terms of Service; the Subscription & Billing Policy; the Payments & Rent Collection Terms (for any rent collected); the Acceptable Use Policy; and the Privacy Policy and Data Processing Addendum. Order of precedence for Trial-specific matters: these Free Trial Terms control over the Subscription & Billing Policy and the Terms of Service to the extent they conflict, but only with respect to the Trial period and the conversion described in Section 5. From the Conversion Date onward, the Subscription & Billing Policy governs billing in full.
9. Evaluation Use and Disclaimers
The Trial is provided so you can evaluate the Service, and it comes with the disclaimers you would expect for a free evaluation. Without limiting the disclaimers and liability limits in the Terms of Service, and to the maximum extent permitted by law: the Trial is provided “as is” and “as available” for evaluation purposes; Tentunit makes no warranty that the Trial will meet your requirements or be uninterrupted or error-free during the evaluation period; and Tentunit’s liability arising out of the Trial (other than in respect of rent funds handled under the Payments & Rent Collection Terms, which are governed by those terms) is limited as set out in the Terms of Service. Nothing in this section limits liability that cannot be limited under applicable law, and nothing in it affects the normal payout of rent described in Section 7.3.
10. Changes to the Program and Termination
We may change or end the Trial program over time, but not in a way that pulls the rug out from under a Trial you have already started.
10.1 Program Changes
Tentunit may modify or discontinue the Trial program at any time — including changing its length, eligibility, or availability for future sign-ups. Changes do not affect Trials already in progress: a Trial started before a change completes on the terms in effect at its Trial Start.
10.2 Termination for Cause
We may terminate a Trial immediately for fraud, abuse (including the conduct described in Section 2.3), or violation of the Terms of Service or Acceptable Use Policy. On termination for cause, access ends immediately; data handling follows Section 7 except where the Terms of Service provide otherwise for terminated accounts.
11. Contact
Questions about the Trial, eligibility, conversion, or cancellation: [email protected]. Include your account email address so we can locate your Trial quickly.
Tentunit Business — Acceptable Use Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This is a binding policy and forms part of your agreement with Tentunit.
1. Overview & Application
This policy describes what you may not do on Tentunit Business. It exists to protect tenants, landlords, the payment system, and the platform itself, and it applies to everyone who touches your account.
1.1 Scope
This Acceptable Use Policy (“AUP”) applies to each business customer (“Customer,” “you”) and to every Authorized User acting under the Customer’s account, as those terms are defined in the Business Account Terms. It governs all use of Tentunit Business services, including the web application, APIs, messaging tools, AI-assisted features, and payment functionality. The Customer is responsible for AUP violations committed by its Authorized Users, and all such actions are attributed to the Customer under the Business Account Terms.
1.2 Relationship to Other Documents
This AUP forms part of your agreement with Tentunit and is subordinate to the Order Form, the Platform Terms of Service, and the Business Account Terms in the order of precedence stated in the Business Account Terms. Payment-specific restrictions are supplemented by the Payment & Financial Services Terms; data-handling obligations are supplemented by the Data Processing Addendum.
1.3 Enforcement Framework Incorporated
Violations are handled under the graduated enforcement ladder in Section 7 (warning → content removal → temporary suspension → permanent termination), which is incorporated by reference into the Platform Terms of Service. Tentunit may act immediately, without progressing through earlier steps, in severe cases as described in Section 7.2.
2. Prohibited Uses
The following conduct is never permitted on the platform. These categories are illustrative of the rule that the platform may be used only for lawful, honest property management.
2.1 Illegal Activity
You must not use the services to violate any applicable law or regulation, including landlord-tenant law, consumer protection law, anti-money-laundering law, sanctions administered by OFAC or equivalent EU or UN authorities, or tax law; or to facilitate any criminal activity, including fraud, money laundering, or the rental of property for unlawful purposes.
2.2 Harassment, Hate, and Threats
You must not use platform messaging, notices, listings, or any other feature to harass, threaten, intimidate, or abuse any person; to send content that is hateful or degrading on the basis of any protected characteristic; or to retaliate against tenants for exercising legal rights (for example, reporting habitability issues or asserting fair housing claims).
2.3 Misrepresentation and Fake Listings
You must not misrepresent your identity, authority, business, or relationship to a property; publish listings for properties that do not exist, that you have no right to rent, or whose material terms (price, availability, condition) are knowingly false; or impersonate Tentunit, a tenant, or any third party.
2.4 Discriminatory Advertising and Steering
Consistent with Tentunit’s zero-tolerance standard under the Fair Housing Act and equivalent EU and UK equality laws, you must not publish advertisements that state or imply a preference, limitation, or discrimination based on a protected class; steer applicants toward or away from properties based on protected characteristics; or configure screening, pricing, or availability rules that have that purpose.
2.5 Fee Circumvention and Off-Platform Payment Steering
You must not structure your use of the services to evade platform fees, unit counts, or plan limits, including by splitting a portfolio across duplicate accounts. Where rent collection is configured through the platform, you must not direct tenants to move payments off-platform for the purpose of avoiding fees, record-keeping, or platform protections, and you must not misrepresent the availability or reliability of platform payment options to induce off-platform payment.
3. Data Misuse
Tenant data is entrusted to you for one purpose: managing the tenancy. This section prohibits using platform data for anything else.
3.1 Scraping and Harvesting
You must not scrape, crawl, or bulk-extract data from the services except through documented export features and APIs within your authorized scope, and you must not harvest contact details or personal data of tenants, applicants, or other users beyond what is necessary to manage your own tenancies and applications.
3.2 Purpose Limitation for Tenant Data
You may process Tenant Data obtained through the platform only for legitimate tenancy purposes — application evaluation, lease administration, rent collection, maintenance, and legal compliance — consistent with your instructions under the Data Processing Addendum. Using Tenant Data for unrelated marketing, profiling, or personal purposes is prohibited.
3.3 No Resale of Data
You must not sell, license, rent, or otherwise commercialize Tenant Data or any other data obtained through the services, and you must not disclose it to data brokers or third parties except as required by law or as permitted under your lawful privacy notices and the Data Processing Addendum.
3.4 Unauthorized Background Checks
You must not run background checks, credit checks, or other consumer reports on any person without a permissible purpose and all disclosures and authorizations required by the FCRA and analogous laws, and you must not use platform data to conduct informal “shadow screening” that circumvents those requirements.
3.5 Competing Datasets
You must not use data obtained through the services — including listings, pricing data, tenant records, or platform-generated analytics — to build, train, or enrich a competing product, dataset, or machine-learning model.
4. AI Misuse
Tentunit’s AI features produce assistive drafts that require human review; they do not give legal or financial advice. This section prohibits uses that abuse the AI features or misrepresent their output.
4.1 Prompt Injection and Manipulation
You must not attempt to manipulate, jailbreak, or inject instructions into AI features to bypass safety controls, extract system prompts or other users’ data, or cause the AI to produce output that violates this AUP.
4.2 Discriminatory Screening Criteria
You must not use AI features to generate, refine, or apply tenant screening criteria, scoring rules, or advertising copy that discriminates on the basis of a protected class, or that serves as a proxy for such discrimination. You remain fully responsible under Section 2.4 and applicable law for any screening decision, whether or not AI-assisted.
4.3 Legal Notices Without Human Review
AI features can draft documents such as late-rent notices, lease clauses, and correspondence. All AI outputs are assistive drafts. You must not auto-generate legal notices — including eviction, termination, or deposit-deduction notices — and serve them on tenants without a qualified human reviewing them for accuracy and legal compliance first.
4.4 Misrepresenting AI Output
You must not represent AI-generated content as having been reviewed or approved by an attorney, or as legal or financial advice from Tentunit, when it has not been. You must not remove or falsify provenance indicators the platform attaches to AI-generated content.
5. Payment Abuse
Payment features exist to move rent and related charges between tenants and landlords. This section prohibits using them for anything else. It supplements the Payment & Financial Services Terms.
5.1 Unrelated Money Movement
You must not use rent collection, payout, or refund functionality to move money unrelated to a bona fide tenancy or property management charge — including personal transfers, loans, sale of goods, or any use of the platform as a general money-transmission service.
5.2 Structuring
You must not split, size, or time transactions to evade reporting thresholds, KYB or verification triggers, transaction monitoring, or limits imposed by Tentunit, Stripe, or payment networks.
5.3 Card Testing and Stolen Credentials
You must not use the services to test the validity of payment credentials, process payments with stolen or unauthorized payment instruments, or knowingly accept payment from a person using another’s payment method without authority.
5.4 Surcharging Against Network Rules
You may pass payment costs to tenants only where and as permitted by applicable law and card network rules. Surcharges that exceed permitted amounts, are undisclosed, or are applied in prohibited jurisdictions or to prohibited payment types are not allowed.
5.5 Collusive Transactions
You must not process collusive, fictitious, or self-dealing transactions — including “renting” to yourself or related parties to create artificial payment volume, launder funds, manufacture chargeback outcomes, or fabricate rental history.
6. System Interference
You must not damage, probe, or overload the platform. This section protects the service’s security and availability for all customers.
6.1 Unauthorized Access
You must not access or attempt to access accounts, data, or systems you are not authorized to use; probe, scan, or test the vulnerability of the services without Tentunit’s prior written consent; or bypass authentication or authorization controls. Suspected vulnerabilities should be reported to [email protected].
6.2 Load Abuse and Rate-Limit Evasion
You must not impose unreasonable load on the services, flood APIs or endpoints, or evade rate limits, quotas, or throttling — including by rotating credentials, IP addresses, or API keys.
6.3 Malware and Harmful Code
You must not upload, transmit, or distribute malware, ransomware, or any other harmful code through the services, including in attachments, listing content, or messages to tenants.
6.4 Reverse Engineering
You must not reverse engineer, decompile, or disassemble the services or attempt to derive source code or underlying models, except to the extent such restriction is prohibited by applicable law (including applicable EU and UK interoperability rights), and then only to that extent.
6.5 Credential Sharing
Authorized User credentials are individual and non-transferable. Sharing logins, pooling seats, or providing platform access to persons who are not Authorized Users violates this AUP and the Business Account Terms.
7. Enforcement Actions
We enforce this policy proportionately: minor issues get a warning; serious or repeated ones can end the relationship. This section describes the ladder, the exceptions, and how to appeal.
7.1 Graduated Enforcement Ladder
Except as provided in Section 7.2, Tentunit applies enforcement in escalating steps proportionate to the severity, frequency, and impact of the violation:
Warning — written notice identifying the violation and required remediation;
Content removal — removal or disabling of offending listings, messages, notices, or configurations;
Temporary suspension — suspension of the Account or specific features until the violation is remediated;
Permanent termination — closure of the Account in accordance with the Platform Terms of Service.
Where practicable, notices will describe the violation, the action taken, and how to appeal.
7.2 Immediate Action for Severe Cases
Tentunit may suspend or terminate immediately, without progressing through the ladder, where a violation involves illegal activity, fraud, discrimination against protected classes, threats to any person’s safety, sanctions exposure, security compromise, or material risk to tenants, other customers, Stripe, payment networks, or the platform. Where the law or a payment network requires action, we will comply even if that shortens or eliminates notice.
7.3 Payouts and Funds on Suspension or Termination
Handling of in-flight payments, payout holds, reserves, and final disbursements upon suspension or termination is governed by the Payment & Financial Services Terms, including payout-hold notification within 5 business days where legally permitted. Chargeback liabilities that survive termination are handled under the Chargeback & Dispute Handling Policy.
7.4 Appeals
You may appeal any enforcement action within 14 calendar days of the notice by emailing [email protected] with the Account name, the notice reference, and the grounds for appeal, including any supporting evidence. Appeals are reviewed by personnel not involved in the original decision, and we will respond with a reasoned outcome. Enforcement generally remains in effect during review unless we determine otherwise.
7.5 Law-Enforcement Referral and Cooperation
Tentunit may report suspected unlawful activity — including fraud, money laundering, threats of harm, and fair-housing violations — to law enforcement, regulators, or payment networks, and may cooperate with resulting investigations, including by preserving and disclosing records as required by law and consistent with the Data Processing Addendum.
7.6 Reporting Violations
Suspected AUP violations may be reported to [email protected]; security issues to [email protected]. We investigate good-faith reports and do not retaliate against reporters.
Tentunit Business — Refund & Dispute Resolution Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This is a binding policy and forms part of your agreement with Tentunit.
1. Overview & How the Three Money Types Differ
Three very different kinds of money move through Tentunit Business — our subscription fees, tenants’ rent, and security deposits — and each is refunded and disputed differently. This policy explains which rules apply to which money.
1.1 Scope and Deference to Sibling Documents
This policy is binding and governs refund eligibility and dispute resolution for amounts connected to Tentunit Business. However, it defers to two sibling documents on their subject matter: the Subscription & Billing Policy controls subscription fee mechanics (plans, billing cycles, dunning, proration), and the Payment & Financial Services Terms control rent-money mechanics (Stripe Connect processing, payout timing, holds, and Tentunit’s role as limited payment collection agent). Where those documents address a topic in more detail, they control for that topic; this policy supplies the refund and dispute framework around them.
1.2 The Three Money Types
Subscription fees
Rent payments
Security deposits
Who pays whom
Customer pays Tentunit
Tenant pays landlord (Tentunit as limited payment collection agent)
Tenant pays landlord
Whose money it is
Tentunit’s revenue
The landlord’s, once collected
The tenant’s, held by the landlord subject to state/local law
Governing document
Subscription & Billing Policy + this policy
Payment & Financial Services Terms
Payment & Financial Services Terms + applicable deposit law
Who resolves disputes
Tentunit, under this policy
Landlord and tenant (Tentunit provides records)
Landlord and tenant under deposit law
Refund route
This policy, Section 2
Landlord-initiated refund or legal process
Statutory return process (e.g., Indiana 45-day rule)
1.3 Payment of Rent Discharges the Tenant
Because Tentunit acts as the landlord’s limited payment collection agent (agent of payee), a tenant’s payment to Tentunit is treated as payment to the landlord. Tentunit is not a bank or e-money issuer and does not hold rent as deposits.
2. Refund Eligibility
Some refunds are always available — billing errors, duplicates, and refunds the law requires. This section describes what qualifies and how quickly we process it.
2.1 Billing Errors and Duplicate Charges
If Tentunit charges you incorrectly — a wrong plan price, an incorrect per-unit count, a charge after valid cancellation, or a duplicate charge — we will correct it. Submit a claim within 7 calendar days of the charge appearing, per the Subscription & Billing Policy, by contacting [email protected] with the invoice number and a description of the error. Verified billing errors and duplicates are refunded within 15 business days to the original payment method. Where you report an error after the 7-day window, we will still review in good faith, but timely claims are corrected as of right.
2.2 Legally Required Refunds
Nothing in this policy limits refunds required by applicable law, including mandatory consumer or payment-services protections in the EU and UK (including PSD2 rights regarding unauthorized or incorrectly executed payment transactions). Where the law requires a refund, we provide it regardless of the categories below.
2.3 EU/UK Sole-Trader Withdrawal
If you are an individual landlord in the EU or UK subscribing as a sole trader in circumstances where statutory withdrawal (cooling-off) rights apply to you, you may withdraw within the statutory period and receive the refund the law prescribes, reduced as permitted for services already supplied at your request. Contact [email protected] to exercise this right; refunds are issued to the original payment method within 15 business days.
2.4 Refunds to Tenants
Refunds of rent or other tenant charges are initiated by the landlord (or required by law or a chargeback outcome) and are processed to the tenant’s original payment method within 15 business days, as described in the Payment & Financial Services Terms.
3. Non-Refundable Items
Subscription fees pay for a service period that begins immediately, so they are generally not refundable once the period starts. This section lists what we do not refund absent a billing error or legal requirement.
3.1 Subscription Fees After Cycle Start
Subscription fees for the Starter ($49/month), Professional ($59/month plus $1/unit/month), and Enterprise (custom) plans are non-refundable once the billing cycle has started, except as provided in Section 2 or in an Enterprise Order Form.
3.2 Partially Used Cycles
If you cancel mid-cycle, you retain access through the end of the paid cycle, but no refund or credit is issued for the unused portion, per the Subscription & Billing Policy.
3.3 Per-Unit Charges
Professional plan per-unit charges ($1/unit/month) are calculated for the billing cycle and are not refunded or prorated downward for units removed after the cycle begins; unit-count changes take effect in the next cycle as described in the Subscription & Billing Policy.
3.4 What This Section Does Not Cover
This section never overrides Section 2: billing errors, duplicates, legally required refunds, and applicable withdrawal rights are always honored. SLA service credits are governed separately by the service level terms and are credits, not cash refunds.
4. Rent vs Deposit vs Subscription Disputes
Who you dispute with depends on whose money is at stake. This section routes each dispute type to the right forum.
4.1 Rent Disputes Are Landlord–Tenant Matters
Disputes about whether rent was owed, its amount, late fees, lease compliance, or habitability are between the landlord and the tenant. Tentunit does not adjudicate them. We support both parties with accurate records: payment histories, receipts, timestamps, and notices generated through the platform, available in-app and exportable. Payment-execution issues (a payment that failed, posted late, or posted in the wrong amount due to platform error) should be raised with [email protected] under the Payment & Financial Services Terms.
4.2 Deposit Disputes Follow State and Local Law
Security deposits collected through the platform are held in a segregated, non-operating custodial account structure as described in the Payment & Financial Services Terms, but the legal obligations around deposits belong to the landlord. Return timelines, permitted deductions, and itemization duties are set by applicable law — for example, Indiana requires return within 45 calendar days with itemized deductions (Ind. Code § 32-31-3-12). Tenants disputing deductions should use the process their jurisdiction’s law provides; Tentunit provides transaction records on request.
4.3 Subscription Disputes Are With Tentunit
Disputes about subscription charges, plan pricing, per-unit calculations, dunning actions, or cancellations are between the Customer and Tentunit and follow the internal review process in Section 6, then the escalation path in Section 8.
5. Chargeback Handling
A chargeback is a dispute raised with a card issuer or bank — a separate, formal process with its own rules and costs. This section summarizes it; the details live elsewhere.
5.1 Cross-Reference
Chargebacks, ACH returns, and payment-network disputes are governed by the Chargeback & Dispute Handling Policy, which describes evidence submission, timelines, and outcomes. If a chargeback is resolved against the landlord, the processor’s fee is passed through plus a $15 administrative fee, offset from future payouts or invoiced, as stated there and in the Payment & Financial Services Terms.
5.2 Contact Us Before Disputing With Your Bank
Tenants who believe a charge is wrong should contact their landlord, or Tentunit at [email protected], before filing a dispute with their card issuer or bank. Most errors — duplicates, wrong amounts, unrecognized descriptors — are resolved faster through Section 2 or Section 6 than through the chargeback process, and a refund already issued moots the dispute.
6. Internal Review Process
If you think a charge is wrong, tell us — here is exactly how, and what happens next.
6.1 Opening a Billing Dispute
Email [email protected] (or use in-app support) with: (a) your account name and the email of an Authorized User with billing permissions per the User Roles & Permissions Policy; (b) the invoice or transaction ID and date; (c) the amount disputed and the amount you believe is correct; and (d) a description of the issue with any supporting documentation. For billing errors and duplicates, claims should be submitted within 7 calendar days of the charge (Section 2.1).
6.2 Acknowledgment
Support acknowledges billing disputes within the response times for your plan (Starter: email support within 2 business days; Professional: priority support within 1 business day; Enterprise: 24/7 per your SLA). For EU customers, complaints are acknowledged within 72 hours and resolved within 15 business days, consistent with our EU complaint-handling commitments.
6.3 Review and Escalation
A support specialist reviews the dispute against billing records and either resolves it or explains the outcome with reasons. If you disagree, you may request escalation, and the matter is re-reviewed by a second reviewer not involved in the initial decision, whose determination concludes the internal process.
6.4 Extenuating Circumstances
Where you present extenuating circumstances outside the standard categories — for example, a natural disaster affecting your properties, hospitalization of a sole-proprietor landlord, or documented fraud on your own systems — we will conduct a discretionary review within 5–10 business days of receiving complete documentation. Discretionary outcomes (refunds, credits, or fee waivers) are goodwill accommodations and do not create precedent or amend this policy.
7. Resolution Timelines
For convenience, every deadline used in this policy is consolidated below. If this table conflicts with the text above, the text controls.
If we cannot resolve a dispute internally, formal options remain. This section points to them.
8.1 Arbitration and Small Claims
Unresolved disputes with Tentunit are governed by the dispute resolution provisions of the Platform Terms of Service: Delaware law; binding arbitration under the AAA Commercial Arbitration Rules seated in New Castle County, Delaware; a class action waiver; a 30-day arbitration opt-out (exercised by emailing [email protected]); and a carve-out permitting qualifying claims in small-claims court. The liability cap in the Platform Terms of Service — the greater of your prior 12 months’ subscription fees or $100, with rent pass-through amounts excluded — applies as stated there.
8.2 EU and UK Customers
Nothing in this policy or the Platform Terms of Service deprives EU or UK customers of mandatory statutory rights or their protections under applicable payment-services law. EU customers may also use the European Commission’s Online Dispute Resolution (ODR) platform. Questions may be directed to [email protected].
Tentunit Business — AI Usage & Content Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This is a binding policy and forms part of your agreement with Tentunit.
1. Overview & Definitions
Tentunit Business includes features powered by artificial intelligence that help you draft listings, messages, notices, and pricing analyses faster. This section explains what those terms mean throughout this Policy and how this Policy fits into your agreement with Tentunit.
1.1 Purpose and Scope
This AI Usage & Content Policy (this “Policy”) governs your access to and use of the AI Features (defined below) made available through Tentunit Business, and the content generated by or submitted to those features. This Policy forms part of, and is incorporated into, the Platform Terms of Service. In the event of a conflict between this Policy and the Platform Terms of Service, the Platform Terms of Service control, except that this Policy controls with respect to the specific subject matter of AI Features. Data protection obligations relating to AI Features are governed by the Data Processing Addendum and the Privacy Policy — Business Supplement.
1.2 Definitions
“AI Features” means any functionality within Tentunit Business that uses machine learning, large language models, or other artificial intelligence technologies to generate, suggest, classify, summarize, or transform content, including the capabilities described in Section 2.
“Input” means any content, data, prompt, instruction, document, or other material that you or your Authorized Users submit to an AI Feature, including property details, tenant communications, lease terms, and maintenance descriptions.
“Output” means any content generated or returned by an AI Feature in response to an Input, including draft text, suggestions, classifications, estimates, and summaries.
“Customer Data” and “Tenant Data” have the meanings given in the Data Processing Addendum.
1.3 Relationship to Acceptable Use
Your use of AI Features is also subject to the Acceptable Use Policy. Where this Policy imposes stricter requirements on AI-related conduct, this Policy prevails for that conduct.
2. AI Feature Capabilities
Tentunit Business currently offers several AI Features designed to assist — not replace — your judgment as a property owner or manager. This section describes what those features do today; the underlying models and feature set may change over time.
2.1 Current Capabilities
Subject to your plan and regional availability, AI Features may include:
Listing description generation. Drafts property listing descriptions from structured property details (unit attributes, amenities, location data) that you provide.
Message drafting. Suggests draft replies and outbound messages to tenants and prospects within the Tentunit Business messaging tools.
Rent-pricing suggestions. Produces estimated rent ranges based on property attributes and available market signals.
Document and notice drafting assistance. Assists in preparing drafts of landlord documents and notices (for example, reminder letters or renewal communications) from templates and details you supply.
Maintenance triage. Classifies and prioritizes incoming maintenance requests and suggests categorizations, urgency levels, and routing.
2.2 Assistive Nature of All AI Features
All AI Features are assistive tools. Outputs are drafts, suggestions, or estimates only. AI Features do not take final actions on your behalf: no listing is published, no notice is served, no message is sent, and no price is set without a human instruction from you or your Authorized Users.
2.3 Models and Availability May Change
Tentunit may add, modify, substitute, or discontinue AI Features or the underlying models, providers, and techniques at any time, consistent with Section 7. Output quality, style, and behavior may vary between model versions. Tentunit does not warrant that any specific AI Feature or model will remain available.
2.4 Third-Party Model Providers
Certain AI Features are delivered using third-party foundation-model providers, as described in the Third-Party Services Policy and listed in Schedule 1 of the Data Processing Addendum.
3. User Responsibility for Generated Content
AI Features produce drafts; you produce decisions. Because Outputs can be inaccurate, incomplete, or unsuitable for your jurisdiction, you must review them before relying on them, and you remain fully responsible for anything you publish, send, or serve.
3.1 Human Review Is Required
You must review, and where appropriate edit, every Output before using it in any consequential way, including before: (a) publishing a listing; (b) sending a message to a tenant or prospect that has legal or financial significance; (c) serving, delivering, or filing any notice, demand, or document; or (d) making any pricing, screening, leasing, or enforcement decision. Publishing or serving unreviewed Output is a violation of this Policy.
3.2 Accuracy of Listings
You are solely responsible for the factual accuracy of AI-drafted listings, including rent amounts, unit features, availability, fees, and legally required disclosures. Outputs may contain errors, outdated information, or plausible-sounding but incorrect statements, and you must correct these before publication.
3.3 Fair Housing Compliance of AI-Drafted Content
You are solely responsible for ensuring that AI-drafted listings, messages, and screening-related content comply with the U.S. Fair Housing Act, applicable state and local fair housing laws, and (where applicable) EU and UK anti-discrimination law. Tentunit maintains zero tolerance for discriminatory content, as set out in the Fair Housing & Screening Compliance Statement. The fact that content was AI-generated does not reduce or transfer your compliance obligations.
3.4 Legal Sufficiency of AI-Drafted Notices
Landlord-tenant notices (including late-rent, lease-violation, renewal, and termination notices) are governed by jurisdiction-specific requirements as to content, timing, form, and service. You are solely responsible for the legal sufficiency of any AI-drafted notice, including verifying it against the laws of the property’s jurisdiction and, where appropriate, obtaining advice from qualified local counsel. See also the Templates Disclaimer & Jurisdiction Notice.
3.5 Responsibility for Inputs
You represent that you have all rights and permissions necessary to submit your Inputs, including any personal data contained in them, and that your Inputs do not violate the Acceptable Use Policy or applicable law.
4. No Legal or Financial Guarantees
AI Features can help you work faster, but they are not a lawyer, accountant, or appraiser. This section makes clear what Outputs are — and are not.
4.1 Not Professional Advice
Outputs are not legal, financial, tax, investment, or other professional advice, and must not be relied upon as such. Tentunit is not a law firm, accounting firm, or licensed appraiser. No Output creates an attorney-client, fiduciary, or advisory relationship between you and Tentunit or any of its providers.
4.2 No Warranty of Accuracy
Outputs are provided “as is.” Tentunit does not warrant that any Output is accurate, complete, current, non-infringing, or fit for any particular purpose. AI Features may produce different Outputs from the same Input, and may produce content that is incorrect or that does not reflect current law or market conditions.
4.3 Pricing Suggestions Are Estimates
Rent-pricing suggestions are statistical estimates intended to inform your own analysis. They are not appraisals, valuations, or rent-setting instructions, and Tentunit makes no representation that any suggested price is achievable, market-accurate, or compliant with rent-control, rent-stabilization, or price-gouging laws in your jurisdiction. You remain solely responsible for the rents you set.
4.4 Limitation of Liability
Tentunit’s liability arising out of or relating to AI Features is subject to the limitations and exclusions in the Platform Terms of Service, including the cap of the greater of the subscription fees paid in the preceding 12 months or $100.
5. Prohibited AI Uses
Because AI Features touch housing decisions, misuse can cause serious harm and legal exposure. The uses below are prohibited outright, in addition to everything prohibited by the Acceptable Use Policy.
5.1 Discriminatory Screening and Profiling
You must not use AI Features to: (a) create, apply, or refine tenant screening criteria that discriminate on the basis of race, color, religion, sex (including gender identity and sexual orientation), national origin, familial status, disability, or any other class protected under the Fair Housing Act or applicable state, local, EU, or UK law; or (b) profile, score, rank, or segment tenants or prospects based on protected characteristics or close proxies for them.
5.2 Fully Automated Adverse Decisions
You must not use AI Features to make fully automated decisions that deny housing, terminate a tenancy, increase rent, or otherwise produce legal or similarly significant adverse effects on an individual without meaningful human review. Where you use screening tools, you are responsible for your own obligations under the Fair Credit Reporting Act (FCRA), including adverse-action notice requirements, and under fair housing law, as further described in the Fair Housing & Screening Compliance Statement.
5.3 Deception and Impersonation
You must not use AI Features to create deepfakes or other synthetic media of real persons, to impersonate any person or entity, to fabricate documents, references, or communications, or to mislead tenants, prospects, courts, or regulators about the origin or authenticity of content.
5.4 Model Extraction and Competing Use
You must not systematically harvest, scrape, or export Outputs to train, fine-tune, or improve any machine-learning model that competes with Tentunit or its AI providers, and you must not attempt to extract model weights, reverse engineer AI Features, or circumvent usage safeguards.
5.5 Enforcement
Violations of this Section 5 are enforced under the escalation path in the Acceptable Use Policy (warning, content removal, temporary suspension, permanent termination), with appeals available within 14 calendar days to [email protected].
6. Content Ownership & Licensing
You keep ownership of what you put in and — as between you and Tentunit — what comes out. This section sets out the ownership and license terms for Inputs, Outputs, and feedback.
6.1 Ownership of Inputs
As between you and Tentunit, you own your Inputs. You grant Tentunit a limited, non-exclusive license to process Inputs solely to provide, secure, and support the AI Features and the Services, consistent with the Data Processing Addendum.
6.2 Ownership of Outputs
As between you and Tentunit, and to the extent permitted by applicable law, you own the Outputs generated from your Inputs, subject to Tentunit’s and its licensors’ ownership of the AI Features, models, software, and all other underlying technology and intellectual property. Because AI systems can generate similar Outputs for different customers, Tentunit does not warrant that Outputs are unique to you, and your ownership does not extend to another customer’s independently generated similar output.
6.3 No Training on Customer or Tenant Data Without Consent
Tentunit does not use Customer Data or Tenant Data to train AI models without your express consent. Third-party model providers are contractually restricted consistently with this commitment, as described in the Third-Party Services Policy and the Data Processing Addendum.
6.4 Feedback
If you submit feedback, suggestions, or ratings about AI Features (including thumbs-up/down signals on Outputs), you grant Tentunit a perpetual, irrevocable, worldwide, royalty-free license to use that feedback to operate and improve the Services, without obligation or attribution. Feedback under this Section 6.4 does not include Customer Data or Tenant Data itself.
7. Transparency & Changes
Tentunit aims to be clear about when you are interacting with AI and how these features evolve. This section describes our transparency commitments and how changes are handled.
7.1 AI-Generated Content Labels
Where technically feasible, Tentunit labels AI-generated drafts and suggestions within the product interface so that you and your Authorized Users know when content originated from an AI Feature. Once you edit, adopt, publish, or send an Output, it becomes your content and downstream labeling is your responsibility where required by law.
7.2 Feature Changes
AI Features are offered on an evolving basis. Tentunit may modify, limit, or withdraw AI Features, adjust usage limits, or change underlying providers and models with reasonable notice where a change materially reduces core functionality of your plan. Changes to sub-processors, including AI providers, follow the 30-day notice process in the Data Processing Addendum.
7.3 EU AI Act Awareness
Tentunit monitors the EU Artificial Intelligence Act and related EU and UK guidance as they apply to the AI Features. Tentunit designs AI Features as assistive tools subject to human oversight and will implement transparency and risk-management measures as required for the applicable risk categories. Where the EU AI Act or comparable law imposes obligations on you as a deployer of AI systems (for example, human oversight of consequential decisions), you are responsible for meeting those obligations in your use of the AI Features.
7.4 Questions
Questions about this Policy may be directed to [email protected]. Privacy-related questions about AI Features may be directed to [email protected].
Tentunit Business — Automation & System Actions Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This is a binding policy and forms part of your agreement with Tentunit.
1. Overview & Definitions
Tentunit Business can automate routine property-management tasks — reminders, invoices, late fees, renewal alerts — so you do not have to run them by hand. This section defines the key terms and explains how this Policy fits into your agreement.
1.1 Purpose and Scope
This Automation & System Actions Policy (this “Policy”) governs the automation capabilities of Tentunit Business and allocates responsibility between you and Tentunit for how automations are configured, executed, monitored, and corrected. It forms part of, and is incorporated into, the Platform Terms of Service. Payment execution itself (charging tenants, payouts, chargebacks) is governed by the Payment & Financial Services Terms; this Policy governs the scheduling and triggering layer around those functions.
1.2 Definitions
“Automation” means any Tentunit Business feature that performs an action on a schedule or in response to a triggering condition, without a contemporaneous manual instruction, based on rules you or your Authorized Users have configured or accepted.
“System Action” means any individual action executed by an Automation, such as sending a reminder, generating an invoice, applying a late fee, attempting a scheduled charge, or dispatching a notification.
“Workflow” means a configured sequence of one or more Automations and System Actions, together with its triggers, schedules, amounts, and recipient rules.
1.3 Core Principle
Automations execute your instructions. They do not exercise judgment, verify legal compliance, or replace your obligations as a landlord or property manager under your leases and applicable law.
2. Automated Notifications & Workflows
Tentunit Business ships with a set of standard automations that most landlords use for the monthly rent cycle. This section describes what they do and where their default settings are documented.
2.1 Standard Automations
Subject to your plan, available Automations include:
Rent reminders — scheduled notices to tenants before and after rent due dates;
Invoice generation — automatic creation and delivery of rent and other recurring invoices;
Late-fee application — application of late fees to a tenant ledger after a due date and any configured grace period have passed;
Lease-renewal reminders — alerts to you and, where configured, to tenants ahead of lease expiration dates;
Payout notifications — alerts when payouts are initiated, delayed, or held, consistent with the timelines in the Payment & Financial Services Terms.
2.2 Customer Configuration
Each Workflow operates according to the parameters you configure: amounts, due dates, grace periods, recipients, schedules, and escalation rules. Automations may be enabled, disabled, or adjusted per property, per unit, or per lease, depending on plan and feature availability.
2.3 Documented Defaults
Where Tentunit provides default settings (for example, a default reminder schedule), those defaults are documented in-app at the point of configuration. Defaults are conveniences, not recommendations of legal adequacy; accepting a default is a configuration choice for which you remain responsible under Section 3.
2.4 Changes to Automation Features
Tentunit may modify, add, or retire Automations over time. Where a change materially alters the behavior of a Workflow you have enabled, Tentunit will use commercially reasonable efforts to notify you in advance through the product or by email.
3. Customer Configuration Responsibility
Automations do exactly what they are told — so what they are told matters. You are responsible for configuring them lawfully and consistently with your leases.
3.1 Your Parameters, Your Responsibility
You are solely responsible for the amounts, dates, grace periods, recipients, and other parameters you set in any Workflow, and for keeping them current as leases begin, renew, amend, and end. Tentunit does not review your configurations for accuracy or legal compliance.
3.2 Late Fees Must Be Lawful
Late fees applied through Automations must be authorized by the applicable lease and must comply with applicable law, including state and local caps, mandatory grace periods, and disclosure requirements. Some jurisdictions limit late fees by amount, percentage, or timing; you are responsible for knowing and configuring these limits. Tentunit does not validate that a configured late fee is enforceable in any jurisdiction.
3.3 Automation as Agent of Your Instructions
Each System Action is executed as your instruction. As between you and Tentunit, a System Action performed in accordance with your configuration is deemed an action taken by you. This allocation is consistent with Tentunit’s role as a limited payment collection agent (agent of payee) under the Payment & Financial Services Terms; Tentunit is not a bank or e-money issuer and exercises no discretion over the amounts you instruct it to assess or collect.
3.4 Authorized Users
You are responsible for System Actions resulting from configurations made by your Authorized Users. Manage roles and permissions accordingly, as described in the User Roles & Permissions Policy.
4. Automation Failure Scenarios
No automated system is perfect. This section explains what happens — and who bears which risk — when an Automation does not run as expected.
4.1 Missed Reminders Do Not Waive Rent
Automations are a convenience layered on top of your leases. If a rent reminder, invoice, or other notification fails to send, is delayed, or is not received, the tenant’s underlying rent obligation, and your rights under the lease, are unaffected to the maximum extent permitted by applicable law. Do not configure your leases or legal processes to depend on Tentunit notifications as their sole mechanism of notice.
4.2 Failed Automated Charges
If a scheduled automated charge fails (for example, due to insufficient funds, an expired payment method, a bank rejection, or a processor error), the charge is handled under the retry and failure rules of the Payment & Financial Services Terms, and the amount remains due on the tenant ledger. Tentunit will surface failed-charge status in the product; you are responsible for follow-up collection steps.
4.3 Delivery Is Not Guaranteed
Notifications are delivered through third-party email and SMS providers, as described in the Third-Party Services Policy. Delivery depends on factors outside Tentunit’s control, including carrier filtering, spam classification, invalid or outdated contact details, and recipient device settings. Tentunit does not warrant that any notification will be delivered, displayed, or read.
4.4 Duplicate Sends
Tentunit designs Automations to execute once per trigger, but retries, provider behavior, or configuration overlap can occasionally cause duplicate notifications or, rarely, duplicate ledger entries. Tentunit will correct duplicate ledger entries and duplicate charges promptly once identified; report suspected duplicates to [email protected]. Duplicate notifications alone do not create additional obligations for any party.
4.5 Limitation of Liability
Tentunit’s liability arising out of or relating to Automations and System Actions, including failures, delays, and duplicates, is limited as set out in the Platform Terms of Service, including the cap of the greater of the subscription fees paid in the preceding 12 months or $100, with rent pass-through amounts excluded from that cap as described there. Service-availability commitments and credits are governed exclusively by the Platform Availability, Support & SLA.
5. User Review Responsibility
Automation reduces manual work; it does not remove the need for oversight. You are expected to monitor what your Workflows are doing.
5.1 Review Automation Logs
Tentunit Business provides logs and activity records of System Actions. You should review these logs regularly — and promptly after enabling or changing any Workflow — to confirm that Automations are behaving as intended.
5.2 Verify Before Enforcement
Before taking any enforcement action that relies on an automated event — serving a late-rent notice, assessing a lease violation, initiating eviction proceedings, or reporting to any third party — you must independently verify the underlying facts, including that the late fee was correctly applied, the payment truly failed, and the amounts on the ledger are accurate.
5.3 Monthly Reconciliation
You should reconcile your tenant ledgers and payout records against your own bank and accounting records at least monthly. Billing-error claims relating to Tentunit subscription charges must be raised within 7 calendar days as described in the Subscription & Billing Policy; payment disputes follow the Refund & Dispute Resolution Policy.
6. Override & Correction Rights
You stay in control: every Automation can be paused or overridden, and mistakes can be corrected. This section describes those rights and Tentunit’s corresponding rights to intervene.
6.1 Pause and Override
You may pause, disable, or override any Automation at any time through the product, and may reverse or adjust individual System Actions (for example, waiving an applied late fee) subject to the state of the underlying transaction. Pausing an Automation does not retroactively undo System Actions already executed.
6.2 Correction of Erroneous Automated Charges
If an Automation applies an erroneous charge to a tenant — a duplicate, a miscalculated late fee, or a charge based on incorrect configuration — you can correct the ledger in-product and, where funds were collected, issue a refund. Refunds to tenants are processed to the original payment method within 15 business days, and disputes follow the Refund & Dispute Resolution Policy and, for payment mechanics, the Payment & Financial Services Terms.
6.3 Tentunit Intervention
Tentunit may suspend or disable a specific Automation or Workflow that is malfunctioning, generating abusive or unlawful System Actions, or creating risk to tenants, other customers, or the platform. Tentunit will provide notice before doing so where practicable, and otherwise promptly afterward, and will restore the Automation once the issue is resolved. Enforcement for abusive use follows the Acceptable Use Policy, with appeals within 14 calendar days to [email protected].
Tentunit Business — Fair Housing & Screening Compliance Statement
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This is a binding policy and forms part of your agreement with Tentunit.
1. Overview & Zero-Tolerance Commitment
Housing discrimination is illegal, and Tentunit has zero tolerance for it on our platform. This policy sets out the fair housing and tenant screening obligations that apply to every Customer using Tentunit Business, and what happens when they are violated.
1.1 Scope & Binding Effect
This Fair Housing & Screening Compliance Statement forms part of your agreement with Tentunit, Inc. under the Platform Terms of Service and applies to all use of Tentunit Business, including listings, tenant communications, templates, automations, and AI-assisted features, as well as any tenant screening you conduct outside the platform in connection with properties managed through the Service. Capitalized terms not defined here have the meanings given in the Platform Terms of Service. This policy supplements, and does not replace, your independent legal obligations under fair housing and consumer protection laws.
1.2 Protected Classes
The federal Fair Housing Act (“FHA”) prohibits discrimination in housing on the basis of:
Race
Color
Religion
Sex, which the U.S. Department of Housing and Urban Development (“HUD”) interprets to include gender identity and sexual orientation
Disability
Familial status (including families with children under 18 and pregnant persons)
National origin
Many states and localities protect additional classes, such as source of income (including housing vouchers), age, marital status, military or veteran status, immigration or citizenship status, and student status. You are responsible for knowing and complying with every protected class recognized in the jurisdictions where your properties are located, not only the federal list.
1.3 Zero Tolerance
Tentunit maintains a zero-tolerance policy toward discriminatory conduct on the platform. You must not use Tentunit Business to advertise, screen, select, price, evict, or otherwise treat any applicant or tenant differently on the basis of a protected class. Violations may result in enforcement up to permanent termination under Section 6, regardless of your subscription tier or payment history.
1.4 Your Independent Obligations
Compliance with this policy does not by itself make you compliant with the law, and nothing in this policy is legal advice. Fair housing law applies to you directly as a housing provider. You should consult a licensed attorney regarding your obligations, including whether any narrow statutory exemptions apply to your situation; even where an exemption exists, discriminatory advertising generally remains prohibited, and this policy applies to all use of the platform in any event.
2. Advertising & Listings
What you say in a listing matters as much as how you select tenants. This section governs the content of listings, advertisements, and marketing created or distributed through Tentunit Business.
2.1 No Discriminatory Language or Preferences
Listings and advertisements must not state or imply a preference, limitation, or discrimination based on any protected class. This includes obvious statements (“no children,” “Christians only”) and coded or indirect language that a reasonable person would understand as expressing a preference (for example, describing the “ideal tenant” by reference to protected characteristics, or advertising a unit as suitable only for a particular type of household). Describe the property, not the person you want in it.
2.2 AI-Drafted Listings Require Human Review
Tentunit Business includes AI-assisted drafting features. AI outputs are assistive drafts only and require human review before use. Before publishing any AI-drafted listing, notice, or marketing text, you must review it for FHA compliance and remove any language expressing or implying a protected-class preference. You remain fully responsible for content you publish, whether drafted by you, your staff, or an AI feature, as further described in the AI Features Addendum, if applicable.
2.3 Steering Prohibited
You must not use the platform to steer applicants toward or away from particular properties, units, buildings, or neighborhoods based on a protected class — for example, showing families with children only ground-floor units, or directing applicants of a particular national origin to certain buildings. Availability information must be provided accurately and consistently to all applicants.
2.4 Consistent Terms & Conditions
Rents, deposits, fees, application requirements, and lease terms offered through the platform must be applied consistently. Charging different amounts, imposing different requirements, or offering different amenities based on a protected class is prohibited, including where implemented through platform automations or pricing tools.
3. Tenant Screening & FCRA
Tentunit does not currently offer tenant screening, background-check, or consumer-report features, and does not integrate with any consumer reporting agency (“CRA”). If you conduct screening outside the platform, you are solely responsible for FCRA compliance (permissible purpose, consent, adverse-action notices) and fair-housing compliance. This section summarizes the core Fair Credit Reporting Act (“FCRA”) duties you must satisfy in your own off-platform screening.
3.1 Permissible Purpose & Written Consent
You may obtain a consumer report (including credit, eviction, or criminal-background reports) on an applicant only for a permissible purpose under the FCRA — here, evaluating a rental application — and only after obtaining the applicant’s consent. You must obtain written (including electronic) authorization from the applicant before ordering a report, and you must certify your permissible purpose to the CRA where required. You must not order reports on individuals who have not applied, and you must not reuse reports for unrelated purposes.
3.2 Adverse Action Notices
If you take adverse action based in whole or in part on a consumer report — including denying an application, requiring a higher deposit, requiring a co-signer, or offering less favorable terms — you must provide the applicant an adverse action notice that includes: the name, address, and telephone number of the CRA that furnished the report; a statement that the CRA did not make the decision and cannot explain why it was made; and notice of the applicant’s right to obtain a free copy of the report from the CRA within the statutory window and to dispute the accuracy or completeness of any information in it.
3.3 Dispute Rights & Accuracy
You must not obstruct an applicant’s exercise of dispute rights and should hold the unit decision open for a reasonable period where a dispute is pending, where practicable. If you furnish information about tenants to CRAs (for example, rent payment reporting), you must ensure its accuracy and respond to disputes as the FCRA requires.
3.4 Disparate Impact & Blanket Bans
A screening criterion that is neutral on its face can still violate fair housing law if it disproportionately excludes members of a protected class without a legally sufficient justification. HUD has issued guidance cautioning that blanket bans on applicants with any criminal history are unlikely to be defensible; criminal-history screening should consider the nature and severity of the conduct, how long ago it occurred, and its relevance to tenancy, and arrest records alone are not a proper basis for denial. Similar disparate-impact caution applies to rigid, inflexible credit-score cutoffs and blanket eviction-record bans. You are responsible for ensuring your screening criteria are justified, documented, and applied consistently, and for following current HUD and state guidance.
4. Algorithmic & AI Screening Cautions
Tentunit does not offer any screening feature, and the platform’s AI Features must not be used to build screening criteria or to evaluate applicants. Automated tools can scale discrimination as easily as they scale efficiency. This section imposes additional requirements when algorithms, scoring models, or automated tools play any role in your own off-platform tenant evaluation.
4.1 No Protected-Class Proxies
You must not use, and must not configure any third-party tool to use, protected characteristics or close proxies for them as screening inputs, and you must not use platform AI Features to build or apply screening criteria. Proxies include variables that strongly correlate with protected classes — for example, using an applicant’s name, neighborhood of origin, or receipt of public assistance as a scoring factor where doing so functions as a stand-in for race, national origin, familial status, or source of income.
4.2 Human Review of Adverse Decisions
No adverse decision about an applicant or tenant may be made solely by an automated tool. A human with appropriate authority must review any algorithm-assisted recommendation to deny, condition, or disadvantage an applicant before the decision is communicated, consistent with the platform-wide principle that AI outputs are assistive drafts requiring human review.
4.3 Documentation of Criteria
You must document your screening criteria — including any thresholds, scoring factors, and override procedures — before applying them, apply them consistently across applicants for the same unit type, and retain records of the criteria in effect at the time of each decision sufficient to demonstrate consistent, non-discriminatory application.
4.4 Third-Party Tools
If you use third-party screening or scoring tools outside the platform, you are responsible for those tools’ compliance with this policy, the FCRA, and fair housing law, and for validating with the vendor that their models are tested for disparate impact. The platform does not offer CRA or screening-tool integrations.
5. Reasonable Accommodations & Modifications
Disability discrimination includes refusing reasonable changes to rules or premises. This section summarizes your duties and how they interact with platform features such as pet policies and fee automations.
5.1 Reasonable Accommodations
You must consider, and grant unless legally excusable, reasonable accommodation requests — changes to rules, policies, practices, or services necessary to afford a person with a disability equal opportunity to use and enjoy a dwelling. Examples include reserved accessible parking, rent due-date adjustments tied to benefit payment schedules, or permitting a live-in aide. Requests need not use any magic words and may be made at any time, including through platform messaging; you should respond promptly and engage in a good-faith interactive dialogue.
5.2 Reasonable Modifications
You must permit reasonable modifications — physical changes to the premises, such as grab bars or ramps — where necessary for a person with a disability, under the conditions fair housing law allows regarding cost responsibility and restoration.
5.3 Assistance Animals vs. Pet Policies
Assistance animals (including service animals and emotional support animals) are not pets under fair housing law. A “no pets” policy, breed or weight restriction, pet deposit, pet fee, or pet rent configured in Tentunit Business must not be applied to an approved assistance animal. If you use platform automations that assess pet fees or pet rent, you are responsible for exempting assistance animals from those charges. You may request reliable documentation of a disability-related need only where the disability or need is not apparent, within the limits of HUD guidance, and you may deny a specific animal only on lawful individualized grounds such as a direct threat that cannot be mitigated.
6. Reporting & Enforcement
Fair housing compliance on the platform depends on reporting and consistent enforcement. This section explains how to report suspected violations and what Tentunit will do.
6.1 Reporting Violations
Anyone — tenants, applicants, Customers, or Tentunit personnel — may report suspected discriminatory conduct on the platform to [email protected] or [email protected]. Reports should include the listing, message, or conduct at issue and any supporting materials. Tentunit will review reports promptly and may request additional information. We do not retaliate, and Customers must not retaliate, against anyone for making a good-faith report or exercising fair housing rights.
6.2 Enforcement Ladder
Violations of this policy are enforced under the graduated framework in the Platform Terms of Service: warning → content removal → temporary suspension → permanent termination. Tentunit may skip steps and proceed directly to suspension or termination for serious, repeated, or bad-faith violations, including overt discriminatory statements or retaliation against complainants. Enforcement decisions may be appealed within 14 calendar days to [email protected].
6.3 Cooperation with Authorities
Tentunit cooperates with lawful investigations by HUD, the Department of Justice, and state and local fair housing and civil rights agencies, and may preserve and disclose records (including listings, messages, screening configurations, and audit logs) in response to lawful process, consistent with the Privacy Policy and the Audit & Record Retention Policy.
6.4 Customer Responsibility & Indemnity
You are solely responsible for your compliance with fair housing, FCRA, and related laws. Claims arising from your discriminatory conduct or screening practices fall within your indemnification obligations under the Platform Terms of Service, which governs the scope and procedure of that indemnity. Nothing in this policy transfers your legal duties as a housing provider to Tentunit.
Tentunit Business — E-Sign Consent & Disclosure
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This is a binding policy and forms part of your agreement with Tentunit.
1. Overview
This disclosure explains what it means to sign documents and receive records electronically on Tentunit Business, and asks for your consent to do so. By checking the e-sign consent box, clicking “I agree,” or signing a document electronically on the platform, you consent to the terms below.
1.1 Legal Framework
Electronic signatures and records on the platform are intended to be legally valid and binding. In the United States, this disclosure is provided in accordance with the federal Electronic Signatures in Global and National Commerce Act (“ESIGN Act”) and applicable state enactments of the Uniform Electronic Transactions Act (“UETA”). In the European Union and the United Kingdom, electronic signatures are recognized under the eIDAS Regulation and its UK equivalent. Under these frameworks, a signature, contract, or record generally may not be denied legal effect solely because it is in electronic form.
1.2 Who This Applies To
This disclosure applies to every person who signs or receives documents electronically through Tentunit Business, including Customers (landlords and property managers), their authorized users, and tenants or applicants invited to sign or receive documents (“you”). Customers are responsible for ensuring this disclosure is presented to their signers through the platform’s signing flow before signature.
1.3 Intent to Sign
When you apply an electronic signature on the platform — by drawing, typing, or adopting a signature and clicking to confirm — you are signing with the same intent and legal effect as a handwritten signature on paper, to the extent permitted by applicable law (see Section 6).
2. Scope of Consent
Your consent covers the categories of documents and communications the platform delivers electronically. This section describes what those are so your consent is informed.
2.1 Documents You Consent to Sign Electronically
Depending on your role, you may be asked to sign electronically, and you consent to sign electronically, documents including: leases and rental agreements; lease renewals, amendments, and addenda; move-in and move-out checklists; notices requiring signature or acknowledgment; disclosures requiring acknowledgment (for example, lead-based paint disclosures); authorizations, including screening consent; and other agreements between a Customer and its tenants transacted through the platform.
2.2 Records You Consent to Receive Electronically
You also consent to receive electronically, rather than on paper: copies of documents you have signed; notices and disclosures related to your tenancy or account; invoices, receipts, and payment confirmations; policy updates and changes to platform terms; and other records related to your use of Tentunit Business. Delivery may occur by email to your registered address, by in-product notification, or by making the record available in your account with notice.
2.3 Consent Is Ongoing
Unless you withdraw it under Section 4, your consent applies to all documents and records within the scope above for as long as you use the platform, not only to the first document you sign. Each signing session may nonetheless remind you of this disclosure.
3. Hardware & Software Requirements
Electronic delivery only works if you can actually access what we send. You confirm that you have, and will maintain, the following.
3.1 Minimum Requirements
To sign and receive documents electronically, you need:
A device (computer, tablet, or smartphone) with internet access;
A current, supported version of a modern web browser;
A valid, active email account that you check regularly;
Software capable of viewing PDF files (a current PDF viewer or a browser with built-in PDF support); and
The ability to download and save, or print, documents for your records, including sufficient storage space or access to a printer.
3.2 Changes to Requirements
If our hardware or software requirements change in a way that creates a material risk that you will be unable to access or retain electronic records, we will notify you of the revised requirements and, where required by the ESIGN Act, give you the opportunity to withdraw consent without fees or conditions imposed for that reason.
3.3 Keep Your Email Current
You must keep your email address current in your account settings. Notices and documents sent to your registered email address are deemed delivered when sent, whether or not you actually read them, to the extent permitted by law. If your email address becomes invalid or messages bounce, you must update it promptly; failure to maintain a working email address does not excuse obligations contained in documents delivered to it.
3.4 Demonstrating Access
By providing consent electronically through the platform, you confirm that you can access this disclosure in the formats we use and that the email account you provided is yours and is working.
4. Right to Paper Copies & Withdrawal of Consent
Electronic consent is optional, and you can change your mind. This section explains how to get paper copies and how to withdraw consent, and what the consequences are.
4.1 Requesting Paper Copies
You may request a paper copy of any document we provided electronically by contacting [email protected] with enough detail to identify the document. We will provide paper copies within a commercially reasonable time and do not currently charge a fee for reasonable requests; any future fee will be disclosed before it applies. Tenants may also request paper copies of lease documents directly from their landlord, who may have independent legal obligations to provide them.
4.2 Withdrawing Consent
You may withdraw your consent to electronic signatures and records at any time by emailing [email protected] from your registered email address with a clear statement that you withdraw e-sign consent, or by any withdrawal mechanism offered in your account settings. Withdrawal takes effect within a commercially reasonable time after we receive and process your request, and we will confirm the effective date. No fee is charged for withdrawing consent.
4.3 Effect of Withdrawal
If you withdraw consent: (a) features that depend on electronic signing or delivery — including e-signature workflows and electronic document delivery — will be unavailable to you, and documents requiring signature must be executed on paper outside the platform; (b) existing transactions (such as a signed lease) remain in effect and must be handled through paper channels; and (c) a signer’s withdrawal may slow or prevent platform-based document workflows for that signer. Withdrawal is prospective only.
4.4 Previously Signed Documents Remain Valid
Withdrawing consent does not invalidate, rescind, or otherwise affect the legal validity or enforceability of any document you signed electronically, or any record delivered to you electronically, before the withdrawal took effect.
5. Signature Process & Records
This section explains how the platform authenticates signers, what evidence it captures, and how you and Customers can retain completed documents. The e-signature capability is provided through a vetted third-party integration; the resulting audit trail and signed documents are stored in your account regardless of the underlying provider.
5.1 Signer Authentication
Before a document can be signed, the platform authenticates the signer using one or more methods, which may include: a unique, non-guessable signing link sent to the signer’s verified email address; account login credentials; one-time passcodes; or additional identity verification steps configured by the Customer. The Customer initiating a signature request is responsible for sending it to the correct recipient and choosing an authentication level appropriate to the document’s significance.
5.2 Audit Trail
For each signed document, the platform records a tamper-evident audit trail, including: the identity information and authentication method for each signer; the date and time of each material event (sent, viewed, signed, completed); the IP address and device metadata associated with signature events; and a cryptographic fingerprint of the completed document that allows later alteration to be detected. The audit trail is part of the signing record and may be used as evidence of execution. E-sign event logging is further described in the Audit & Record Retention Policy.
5.3 Delivery of Completed Documents
When all parties have signed, the platform makes the completed document available to each signer and delivers a copy or an access link to each signer’s registered email address. Download and retain your own copy of every completed document; do not rely on continued platform access alone.
5.4 Retention & Customer Export
Signed documents and their audit trails are retained in accordance with the Audit & Record Retention Policy and the Data Processing Addendum. Customers may export completed documents and audit trails during an active subscription and during the post-termination 60-day read-only export window; after that window, deletion timelines in those documents apply. Customers are responsible for retaining executed leases and notices for as long as their own legal obligations require, independent of platform retention.
6. Legal Effect & Exceptions
Electronic signatures are broadly enforceable, but not universally. This section describes the limits, and who bears responsibility for checking them.
6.1 General Rule
Subject to the exceptions below, documents signed electronically through the platform are intended to be as enforceable as their paper-and-ink equivalents under the ESIGN Act, UETA, eIDAS, and corresponding UK law.
6.2 Exceptions & Excluded Documents
Some documents and notices are excluded from electronic-signature statutes or subject to special formality requirements in particular jurisdictions. Categories that may require paper, wet-ink signatures, notarization, or specific delivery methods can include certain court documents, certain termination and eviction-related notices, documents requiring recording with a public registry, and wills. In particular, notices that must be served in a legally prescribed manner — such as eviction or possession notices in many jurisdictions — may require physical delivery, posting, or personal service, and electronic delivery through the platform may not satisfy those service requirements even if the document itself is validly signed.
6.3 Landlord Responsibility for Jurisdiction Check
The Customer (landlord or property manager) is solely responsible for confirming, before using e-signature or electronic delivery for any document, that its jurisdiction permits electronic execution and electronic delivery of that document type — including whether e-signed leases, renewals, and notices are enforceable where the property is located, and whether any notice requires a prescribed method of physical service. See also the Templates Disclaimer & Jurisdiction Notice, which applies to platform-provided document templates.
6.4 Not Legal Advice
Tentunit is not a law firm and does not provide legal advice. Nothing in this disclosure, the signing workflow, or any platform feature is a representation that a particular document is enforceable in your jurisdiction. Consult a licensed attorney if you are uncertain whether electronic execution or delivery is appropriate for a given document.
6.5 Questions
Questions about this disclosure or the e-signature features may be sent to [email protected]. This document forms part of your agreement with Tentunit under the Platform Terms of Service, and its liability and dispute-resolution terms apply.
Tentunit Business — Templates Disclaimer & Jurisdiction Notice
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This is a binding policy and forms part of your agreement with Tentunit.
1. Overview
Tentunit Business includes a library of document templates to save you time. This notice explains what the template library is — and, just as importantly, what it is not — and it forms part of your agreement with Tentunit under the Platform Terms of Service.
1.1 What the Template Library Is
The template library (“Templates”) is a collection of general-purpose forms provided for your convenience, including: lease notices; pay-or-quit and other demand notices; lease addenda and riders; move-in and move-out inspection checklists; statutory and safety disclosures (for example, lead-based paint disclosure forms); estoppel certificates; and inspection, accounting, and record-keeping forms. Templates may be offered as static documents, fillable forms with placeholders, or inputs to platform workflows such as e-signature.
1.2 Drafted for General Use — Not State-Specific
Templates are drafted for general use across many jurisdictions. They are not tailored to the law of any particular state, country, city, or county unless a Template is expressly labeled as jurisdiction-specific, and even labeled Templates may not reflect the most recent legal changes or local ordinances. A Template that is lawful and effective in one jurisdiction may be ineffective, non-compliant, or unlawful in another.
1.3 Relationship to Other Documents
This notice should be read together with the Platform Terms of Service (which governs liability and disputes), the E-Sign Consent & Disclosure (which governs electronic execution of documents, including Templates), and the Fair Housing & Screening Compliance Statement (which governs the content of tenant-facing documents and communications). In case of conflict regarding liability or remedies, the Platform Terms of Service controls.
2. Not Legal Advice / No Attorney-Client Relationship
The single most important thing to understand about the Templates: they are documents, not advice. This section makes the limits explicit.
2.1 Tentunit Is Not a Law Firm
Tentunit, Inc. is a software company. It is not a law firm, is not licensed to practice law in any jurisdiction, and does not provide legal advice, legal opinions, or legal representation. No Tentunit employee, support agent, AI feature, or documentation communicates legal advice to you, even when discussing Templates or their use.
2.2 Templates Are Informational Samples
Templates are informational sample documents illustrating the general form such documents commonly take. Providing, recommending, pre-filling, or auto-populating a Template — including through platform automations or AI-assisted features — is not a representation that the Template is appropriate, sufficient, or lawful for your transaction or jurisdiction. AI-assisted completion or customization of a Template is an assistive draft requiring human review.
2.3 No Attorney-Client Relationship
Your use of the Templates, the platform, or any related support does not create an attorney-client relationship between you (or your tenants) and Tentunit or any of its personnel. Communications with Tentunit about Templates are not privileged.
2.4 Consult a Licensed Attorney
For any document with legal consequences — leases, termination and eviction notices, security deposit accountings, statutory disclosures, and similar instruments — you should consult a licensed attorney in the jurisdiction where the property is located before relying on a Template, and whenever the stakes of getting it wrong are material.
3. Jurisdiction Variation Warning
Landlord-tenant law is intensely local, and the details that vary are exactly the details that determine whether a notice is effective. This section gives concrete examples of the kind of variation you must check for — the examples are illustrative, not exhaustive.
3.1 Notice Periods Differ by Jurisdiction
Pay-or-quit notices: the number of days a tenant must be given to pay overdue rent or vacate differs by state, and in some places by city; using a day count from the wrong jurisdiction can render the notice void.
Entry notices: the advance notice (in hours or days) a landlord must give before entering an occupied unit, the permitted hours of entry, and the permissible purposes of entry vary by jurisdiction.
Rent-increase notices: the required advance notice period for a rent increase varies by jurisdiction and often by the size of the increase or the length of the tenancy, and rent-control or rent-stabilization ordinances may cap increases entirely.
Lease termination and non-renewal notices: required periods and permissible grounds vary, and some jurisdictions require “just cause.”
3.2 Mandatory Disclosures
Some disclosures are federally mandated regardless of state: for example, under EPA and HUD rules, landlords of most housing built before 1978 must provide the lead-based paint disclosure and the EPA-approved information pamphlet before the tenant is obligated under the lease. States and localities add further mandatory disclosures (examples in various places include mold, bed bugs, flood risk, radon, deposit-holding details, and smoke/carbon-monoxide device information). A Template can only be effective if every disclosure your jurisdiction mandates is actually provided, in the required form and at the required time.
3.3 Form, Content & Service Requirements
Jurisdictions differ on required font sizes, mandatory statutory language, translation requirements, signature and notarization formalities, and — critically — how a notice must be served (personal delivery, substituted service, posting, certified mail, or combinations). Serving a non-compliant notice, or serving a compliant notice in a non-compliant way, can void an eviction proceeding, force you to restart statutory clocks, or expose you to statutory penalties, fee-shifting, or tenant claims. See the E-Sign Consent & Disclosure regarding documents and notices that may not be validly signed or served electronically.
3.4 Law Changes
Landlord-tenant law changes frequently. A Template that was adequate when published (or when you last used it) may be non-compliant today. You must verify currency at each use, not just the first.
4. Customer Responsibilities
Because Templates are general-purpose, the compliance burden sits with you. By using any Template, you agree to the following responsibilities.
4.1 Verify Before Use
Before using any Template, you will verify it against the current law of the jurisdiction where the property is located — including state statutes, local ordinances, and any applicable rent regulation — and modify it (or decline to use it) as that law requires, obtaining legal advice where appropriate.
4.2 Complete All Placeholders
You are responsible for accurately completing every placeholder, blank, bracket, and optional clause in a Template before execution or service. An incomplete or incorrectly completed Template — a wrong date, a missing amount, an unfilled statutory field — may be ineffective or unenforceable, whether completed manually or via platform auto-fill.
4.3 Retain Proof of Service & Execution
Where a document must be delivered or served, you are responsible for serving it in the legally required manner and for retaining proof of service (and proof of execution for signed documents). Platform delivery logs and e-sign audit trails may assist, but they do not by themselves establish legally sufficient service where the law prescribes a specific method.
4.4 Provide Federally Required Disclosures
You are responsible for ensuring that all federally required disclosures — including the lead-based paint disclosure and pamphlet for pre-1978 housing — and all state and local mandatory disclosures are provided to tenants in the required form and sequence, regardless of whether a corresponding Template exists in the library.
4.5 Fair Housing Compliance
Any Template you customize or complete must comply with the Fair Housing & Screening Compliance Statement; you must not add discriminatory terms, criteria, or language to any Template.
5. No Warranty & Liability
This section states the legal terms on which the Templates are provided. It is deliberately blunt.
5.1 AS-IS Provision
TEMPLATES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TENTUNIT DISCLAIMS ALL WARRANTIES REGARDING THE TEMPLATES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF LEGAL SUFFICIENCY, ACCURACY, COMPLETENESS, CURRENCY, COMPLIANCE WITH THE LAW OF ANY JURISDICTION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION OBTAINED FROM TENTUNIT CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THE PLATFORM TERMS OF SERVICE.
5.2 Limitation of Liability
Tentunit’s liability arising out of or relating to the Templates is limited as set out in the Platform Terms of Service, including its exclusion of indirect and consequential damages and its aggregate liability cap of the greater of the subscription fees you paid in the twelve months preceding the claim or $100. Losses arising from a defective, outdated, or jurisdiction-inappropriate Template — including a failed eviction, statutory penalties, or tenant claims — are your responsibility where they result from use of a Template without the verification this notice requires.
5.3 Updates, Removal & Versioning
Tentunit may add, update, correct, or remove Templates at any time, with or without notice, including where we learn a Template may be problematic in some jurisdictions. An update to a Template does not amend, correct, or affect any document you already executed, served, or delivered using an earlier version; you are responsible for deciding whether an updated Template warrants action on existing documents, with legal advice as appropriate.
5.4 EU/UK Consumers
Nothing in this section limits liability that cannot be limited under applicable law, and mandatory rights of consumers in the EU and UK are preserved as described in the Platform Terms of Service. Tentunit Business is a business-to-business service, and Customers use Templates in the course of business.
6. Feedback & Corrections
Templates get better when Customers tell us what is wrong. This section explains how to report issues and how versions are tracked.
6.1 Reporting Errors
If you believe a Template contains an error, is outdated, or conflicts with the law of a jurisdiction, please report it to [email protected], identifying the Template, its version stamp, the jurisdiction, and the issue. We review reports promptly; reporting does not obligate Tentunit to change a Template, and a pending report does not suspend your verification responsibilities under Section 4.
6.2 Version Stamps
Each Template carries a version stamp (a version identifier and/or last-updated date). Check the version stamp before each use, and record the version you used in your files so you can later establish which form you relied on. Feedback you submit about Templates may be used to improve the library as described in the Platform Terms of Service.
Tentunit Business — Payments & Rent Collection Terms
Version 1.1 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
1. Overview & Relationship to Other Terms
This section explains what these terms cover and how they fit with your other agreements with Tentunit: these terms control everything payments-related, and the Business Terms of Service controls everything else.
1.1 Scope of These Payment Terms
These Payments & Rent Collection Terms (the “Payment Terms”) govern the rent collection, payout, security deposit, refund, chargeback, and related payment features of Tentunit Business, operated by Tentunit, Inc., a Delaware corporation (“Tentunit,” “we,” “us,” or “our”). They apply whenever you enable, access, or use any Payment Services feature, whether through the web application, the API, or an integration acting on your behalf.
1.2 Relationship to the Business Terms of Service
These Payment Terms supplement, and form part of, the Tentunit Business Terms of Service (the “Business ToS”) between Tentunit and the landlord, property manager, or other customer that has registered a Tentunit Business account (“you” or the “Landlord”). If these Payment Terms conflict with the Business ToS on a payments-specific topic, these Payment Terms control for that topic; on all other topics, the Business ToS controls. Capitalized terms not defined here have the meanings given in the Business ToS.
1.3 Acceptance and Authority
By enabling rent collection, payouts, or security deposit features in your account, you agree to these Payment Terms on behalf of yourself and any entity you represent, and you represent that you have authority to bind that entity. Property managers further represent that they are authorized under their management agreements and applicable law to collect rent and deposits, receive payouts, and give instructions regarding tenant funds.
2. Definitions
This section defines the core terms used throughout these Payment Terms.
“Payment Services” means the rent collection, invoicing, payout, security deposit, refund, dispute-management, and related money-movement features of Tentunit Business described in these Payment Terms, together with associated dashboards, notifications, and reporting.
“Payout” means a transfer of settled funds — collected from tenants on your behalf, net of applicable fees, offsets, reserves, and holds — to the external bank account linked to your Connected Account.
“Connected Account” means the Stripe Connect account created for you and associated with your Tentunit Business account, through which onboarding, verification, settlement, and Payouts are performed.
“Tenant Payment” means any payment initiated by or on behalf of a tenant through the Payment Services, including rent, lawful late fees, Security Deposits, and other lease-related charges you have invoiced through the platform.
“Chargeback” means a reversal, dispute, or claim initiated by a tenant through the tenant’s card issuer, bank, or payment scheme with respect to a Tenant Payment, including card network chargebacks, disputed ACH returns, and SEPA Direct Debit refund claims.
“Security Deposit” means funds collected from a tenant through the Payment Services as a refundable deposit under a lease, held and disposed of as described in Section 12.
“Negative Balance” means the amount by which Chargebacks, reversals, refunds, fees, and other amounts you owe under these Payment Terms exceed your available balance.
“Business Days” means Monday through Friday, excluding public and bank holidays in the jurisdiction of the relevant payment leg. References to “business days” have the same meaning.
3. Role of Tentunit and Stripe
This section explains who does what: Tentunit operates the platform and acts as your limited collection agent, while Stripe performs the regulated processing, settlement, and payout functions.
3.1 Tentunit as Limited Payment Collection Agent
When you enable rent collection, you appoint Tentunit as your limited agent solely for the purpose of accepting payments from your tenants on your behalf (commonly, an “agent of payee” arrangement). This means that when a tenant pays Tentunit an amount you have invoiced through the platform, the tenant’s payment obligation to you is satisfied to the extent of that payment, regardless of whether or when Tentunit remits the funds to you. Your recourse for funds received by Tentunit but not remitted is against Tentunit, not the tenant, and you agree not to pursue a tenant for any amount the tenant has already paid through the Payment Services. This appointment is limited to receipt of Tenant Payments and does not make Tentunit your agent for any other purpose.
3.2 What Tentunit Is Not
Tentunit is not a bank, e-money issuer, money transmitter for general purposes, or escrow agent, and does not offer deposit accounts or pay interest on funds in transit — except that Security Deposits are held in a segregated, non-operating custodial account as described in Section 12. Payment processing, settlement, and payout services are provided by our payment processors, not by Tentunit directly. Tentunit does not extend credit, does not guarantee or insure rent, and does not provide legal, tax, or accounting advice.
3.3 Stripe Entities
Payment processing services for Tentunit Business are provided by:
Stripe, Inc. for Landlords and tenants in the United States;
Stripe Payments Europe, Ltd., authorized by the Central Bank of Ireland, for the European Economic Area; and
Stripe Payments UK, Ltd., regulated by the Financial Conduct Authority, for the United Kingdom.
References to “Stripe” mean the applicable entity above for the relevant payment leg.
3.4 Stripe Connected Account Required; Flow-Down of Stripe Terms
To receive Payouts, you must create and maintain a Connected Account through Stripe Connect, which we use for Landlord onboarding and Payouts. By onboarding, you agree to the applicable Stripe Connected Account Agreement and Stripe Services Agreement, as updated by Stripe from time to time (the “Stripe Terms”). The Stripe Terms flow down to you as a condition of using the Payment Services: you must comply with them at all times and must not use the Payment Services for any business or activity prohibited or restricted under them.
3.5 Effect of Connected Account Suspension or Termination
If Stripe suspends or closes your Connected Account — for example, for a Stripe Terms violation, failed verification, or elevated risk — we may suspend the Payment Services for your account. During a suspension or after closure, new Tenant Payments may be declined or paused; pending Payouts may be delayed, held, or reversed in accordance with the Stripe Terms and applicable law; held funds remain subject to Sections 8 and 16; and your obligations, including repayment of any Negative Balance, survive. Where not prohibited by law, a regulator, or Stripe, we will explain the reason and any remediation path.
4. Onboarding & Verification (KYC/KYB)
This section describes the identity, business, sanctions, and tax verification required before you can receive payouts.
4.1 Identity and Business Verification
Before your first Payout, you must complete identity verification (KYC) and, where applicable, business verification (KYB) via Stripe Identity. This may include government-issued identification, entity formation documents, beneficial ownership information, and bank account details. You must keep submitted information accurate and promptly update it if it changes.
4.2 Enhanced Due Diligence
For higher-risk cases — including unusual payment volumes, high-risk jurisdictions, or inconsistencies in submitted information — we or Stripe may require enhanced due diligence, including additional documentation, proof of ownership or management authority, and source-of-funds information. Failure to respond within the time we reasonably specify may result in payout holds, suspension, or Connected Account closure.
4.3 Sanctions and Anti-Money-Laundering Cooperation
We and Stripe comply with applicable anti-money-laundering (“AML”) laws, U.S. OFAC sanctions, and EU and UK sanctions regimes. We may decline, suspend, or terminate service to any person or entity on an applicable sanctions list or where required by law. You agree to cooperate with our and Stripe’s AML programs: respond promptly and truthfully to requests about your identity, ownership, properties, tenants, or the source or purpose of funds; do not structure or split transactions to evade monitoring or reporting; and notify us if you suspect the Payment Services are being used for fraud, money laundering, or sanctions evasion. We may file reports with regulators and law enforcement without notice to you where the law requires or permits.
4.4 Tax Forms
You must provide a completed IRS Form W-9 (U.S. persons) or the appropriate Form W-8 (non-U.S. persons) before receiving Payouts. We may suspend Payouts if your tax information is missing, expired, or inconsistent with verification records.
4.5 Payout Holds Pending Review
We may hold Payouts pending completion of any verification or compliance review. Where legally permitted, we will notify you of a compliance-related hold within 5 business days. Notification may be withheld or delayed where disclosure is prohibited by law, would compromise an investigation, or is restricted by a regulator, card network, or Stripe.
5. Payment Authorization
This section sets out exactly what you authorize Tentunit to do with money movement on your account.
5.1 Authorizations Granted by the Landlord
By enabling the Payment Services, you authorize Tentunit (directly or through Stripe) to: (a) accept Tenant Payments on your behalf as your limited agent of payee; (b) initiate, submit, capture, settle, and reverse payment transactions for charges you configure; (c) deduct from collected funds the processing fees disclosed at checkout or in your fee schedule and any amounts you owe under these Payment Terms; (d) initiate Payouts to the bank account linked to your Connected Account; (e) hold, delay, or reverse Payouts as described in these Payment Terms; (f) process refunds and Chargeback adjustments, including debiting your balance or future Payouts for amounts resolved against you; (g) where you have separately authorized us or Stripe, debit your linked bank account to recover a Negative Balance; and (h) share your information with Stripe and other providers as described in Section 18.
5.2 Standing Nature and Revocation
These are standing authorizations that remain in effect while you use the Payment Services and, for recovery of amounts you owe, survive termination until fully settled. Disabling rent collection stops new Tenant Payments but does not revoke authorizations needed to complete in-flight transactions, process pending refunds or Chargebacks, or recover amounts owed.
5.3 Reliance on Instructions
We may rely on instructions submitted through your account credentials, API keys, or authorized users, and you are responsible for all instructions so submitted.
6. Collecting Rent
This section covers how you configure rent charges, what tenants must authorize, and the payment methods available.
6.1 Rent Schedule Configuration
You configure rent amounts, due dates, recurring schedules, late fees (where lawful), and one-time charges through the platform. You are solely responsible for ensuring every charge is accurate, authorized under the applicable lease, and lawful in the relevant jurisdiction — including statutory caps on late fees and grace-period requirements. You must promptly correct or cancel any charge configured in error.
6.2 Auto-Pay and Tenant Preauthorization
Tenants may enroll in auto-pay, authorizing recurring charges on their selected payment method. Enrollment constitutes the tenant’s preauthorization of the agreed amounts and schedule, and you must not charge a tenant outside the amounts and schedule the tenant has authorized. If you change a recurring amount or schedule (for example, at renewal), the change applies to auto-pay only once the tenant’s authorization covers it.
6.3 Auto-Pay Cancellation and Revocation Notices
Tenants may cancel auto-pay at any time through the platform and may revoke a debit authorization directly with their bank or issuer as permitted by law and scheme rules (including SEPA mandate cancellation rights). If a tenant gives you a cancellation or revocation notice outside the platform, you must promptly reflect it in your configuration and must not resubmit charges under a revoked authorization. Cancellation changes how the tenant pays, not the underlying rent obligation.
6.4 Partial Payments Not Accepted
The platform collects invoiced amounts in full; partial payments are not accepted through Tentunit Business. If you wish to accept a reduced amount, adjust the invoice before the tenant pays. In some jurisdictions accepting partial rent can affect eviction or other remedies; structuring any such arrangement is your responsibility.
6.5 Tenant Payment Methods
Tenants may pay by:
Credit and debit cards (Visa, Mastercard, American Express, Discover);
ACH bank debit (U.S.);
SEPA Direct Debit (EEA); and
Apple Pay / Google Pay.
Available methods may vary by region and by the tenant’s bank or card issuer.
7. Payouts
This section covers when payouts are initiated and when they can be delayed, held, or reversed.
7.1 Payout Timing
Subject to verification, holds, reserves, and offsets described in these Payment Terms:
United States: rent Payouts are initiated 1–2 business days after the tenant’s payment is captured.
EU: rent Payouts are initiated within 5 business days after the tenant’s payment is captured, with bank settlement typically taking a further 1–3 business days via SEPA.
Payout timing depends on your bank, the payment method, weekends and bank holidays, and Stripe’s settlement processes. Payout timing is a service target, not a guarantee, and is excluded from any service level agreement applicable to your subscription.
7.2 Payout Holds and Reviews
We or Stripe may delay, hold, or reverse Payouts where reasonably necessary to: complete KYC/KYB or enhanced due diligence; investigate suspected fraud, Chargebacks, or unusual activity; comply with law, court order, or sanctions obligations; or protect tenants, Tentunit, or Stripe from financial loss. Where legally permitted, we will notify you within 5 business days of placing a compliance-related hold, and we will release held funds promptly once the basis for the hold is resolved, subject to any reserve under Section 8.
7.3 Payout Destination
Payouts are made only to the verified external bank account linked to your Connected Account, in the name of the verified Landlord entity. We do not make Payouts to third parties, to cards, or in cash. Changing your linked bank account may trigger re-verification and a temporary delay.
8. Reserves & Risk Holds
This section explains when part of your funds may be held as a reserve against anticipated losses.
8.1 Establishment of Reserves
We or Stripe may establish a reserve on your Connected Account — a fixed amount, a percentage of volume, or a rolling hold for a defined period — where reasonably necessary in light of your Chargeback or reversal history, elevated fraud indicators, material changes in your business or processing pattern, pending investigations or legal process, or requirements of Stripe, a card network, or a regulator.
8.2 Administration and Release
Where legally permitted, we will notify you when a reserve is established or materially changed, including its general basis and expected duration. We review reserves periodically and reduce or release them when the underlying risk diminishes. Reserved funds remain funds collected on your behalf, are used only to satisfy amounts you owe under these Payment Terms, and any remainder is released to you.
9. Failed Payments & Late Rent
This section describes what happens when a tenant payment fails, who communicates with whom, and confirms that Tentunit neither guarantees rent nor advances funds.
9.1 Retries
Failed Tenant Payments (for example, insufficient funds, expired cards, or returned ACH or SEPA debits) are retried per Stripe’s retry schedule. We will notify you when a tenant’s payment fails and when retries are exhausted. Retries occur only within the tenant’s existing authorization and applicable scheme rules; we do not retry under a revoked authorization.
9.2 Dunning and Communication Responsibilities
The platform sends transactional notices to tenants about failed payments and upcoming retries, and surfaces payment status in your dashboard. Beyond these transactional notices, you are responsible for all dunning and collection communications with your tenants — late-rent notices, demand letters, pay-or-quit notices, and any other communication with legal effect — and for their compliance with applicable landlord-tenant, debt-collection, and consumer-protection law. Tentunit is not a debt collector and does not send collection communications on your behalf.
9.3 No Guarantee; No Advances
Tentunit does not guarantee rent and does not advance funds. A tenant’s payment is remitted to you only if and when it is successfully captured and settled. Collection of unpaid rent, late fees, and any eviction or enforcement action remain solely your responsibility and must comply with applicable landlord-tenant law.
9.4 Reversed Settlements
If a payment already paid out to you is later reversed (for example, an ACH return), the reversed amount becomes a Negative Balance handled under Section 16.
10. Chargebacks & Disputes
This section explains what happens when a tenant disputes a payment with their bank or card issuer, what it costs, and how you can contest it.
10.1 Pass-Through of Costs
If a tenant disputes a payment with their card issuer or bank (a Chargeback), the processor’s chargeback fees are passed through to the Landlord, plus a $15 administrative fee if the Chargeback is resolved against the Landlord. The disputed amount is debited from your balance (or becomes a Negative Balance) when the Chargeback is initiated, per scheme rules, and re-credited if resolved in your favor.
10.2 Evidence Procedure
We will notify you of Chargebacks and give you the opportunity to submit evidence within the evidence submission window set by the applicable card network rules. The procedure is:
Notification. We notify you through your dashboard and by email, identifying the transaction, the stated dispute reason, and the evidence deadline.
Evidence assembly. You compile responsive evidence — for example, the signed lease, the payment authorization or auto-pay enrollment record, the invoice, proof of tenancy for the period charged, and communications with the tenant — and upload it before the deadline.
Submission. We format and submit your evidence to the processor and the applicable network or bank on your behalf. We do not guarantee any outcome.
Adjudication. The card network or bank decides the dispute under its own rules; neither Tentunit nor Stripe controls the outcome or timeline.
Resolution. If resolved in your favor, the disputed amount is returned to your balance. If resolved against you, the disputed amount, processor pass-through fees, and the $15 administrative fee apply as described in Section 10.3.
If you do not respond within the evidence window, the Chargeback may be resolved against you by default.
10.3 Offset Rights
Amounts owed under this Section 10 — including the disputed amount, processor fees, and the $15 administrative fee — may be offset from your future Payouts or invoiced to you, at our discretion, and are otherwise recoverable under Section 16.
10.4 Excessive Disputes
Sustained or elevated Chargeback rates may result in reserves under Section 8, network- or Stripe-imposed restrictions, mandatory remediation, or suspension of the Payment Services.
11. Refunds to Tenants
This section describes how refunds work, the categories of refunds, and who bears the cost in each case.
11.1 Processing
Approved refunds are processed to the tenant within 15 business days and are always returned to the tenant’s original payment method. We cannot refund to a different card, account, or person. If the original method is closed, the processor’s lawful return path applies and may extend timing.
11.2 Landlord-Initiated Refunds
You may initiate a refund of a payment you received — for example, an overpayment or a billing error you made. Landlord-initiated refunds are deducted from your balance or offset from future Payouts; processing fees on the original transaction may not be returned by the processor. You bear the full cost of landlord-initiated refunds.
11.3 Error-Correction Refunds (Tentunit Error)
If a payment was charged incorrectly due to a Tentunit platform error, we will refund the tenant at our own cost and correct your ledger; you will not bear the fees for that refund. If the error caused funds you were not entitled to receive to be paid out, the corresponding amount is reversed from your balance or future Payouts.
11.4 Legally Required Refunds
Where a refund is required by law, scheme rules, or a binding order — for example, a SEPA Direct Debit refund under scheme rules, an unauthorized-transaction refund under payment services regulation, or a court order — we will process it as required, without your approval. Cost allocation follows the merits: if the refunded charge was one you configured and received, you bear the amount and it is recoverable under Section 16; if it arises from a Tentunit error, Section 11.3 applies.
12. Security Deposits
This section covers the full lifecycle of a security deposit — collection, custodial holding, release or deduction, and what happens if landlord and tenant disagree.
12.1 Collection
Security Deposits are collected through the Payment Services as Tenant Payments designated as deposits. You are responsible for ensuring the amount and timing comply with the lease and applicable law, including statutory caps and receipt or disclosure requirements.
12.2 Custodial Holding
Security Deposits collected through the platform are held in a segregated, non-operating custodial account, separate from Tentunit’s operating funds. Security Deposit funds are not used for Tentunit’s corporate purposes and are not Payouts to you unless and until released under your instructions and applicable law. Tentunit does not pay interest on Security Deposits except where required by law.
12.3 Disposition Instructions
We release, return, or apply Security Deposit funds only on your documented instructions through the platform (or as required by law or court order). Instructions may direct return of the full deposit to the tenant, return less itemized deductions (with the itemization you provide), or application of the deposit to amounts lawfully owed under the lease. You are solely responsible for the lawfulness of any deduction and for providing tenants with legally required notices and itemizations.
12.4 Indiana
For properties in Indiana, Security Deposits (less lawful itemized deductions) must be returned to the tenant within 45 calendar days after the end of the lease, together with an itemized list of deductions, as required by Ind. Code § 32-31-3-12. The platform will surface this deadline, but compliance is your responsibility.
12.5 Other States
Deposit handling for other states — including deadlines, interest, and itemization requirements — is governed by the applicable state addenda to these Payment Terms and by local law. Where local law imposes special holding or disclosure requirements, you must confirm the deposit feature is appropriate for your jurisdiction before using it.
If we receive conflicting claims to Security Deposit funds — for example, a tenant disputes a deduction, or we receive competing instructions or a legal demand — we may, acting reasonably: (a) continue holding the disputed funds in the custodial account pending joint written instructions, a settlement, or a final order of a court of competent jurisdiction; (b) deposit the disputed funds with a court by way of interpleader or an analogous procedure and be discharged as to those funds; or (c) comply with a facially valid court order, garnishment, or levy. We do not adjudicate deposit disputes and have no liability for holding funds in good faith pending resolution.
13. Fees & Taxes
This section distinguishes subscription fees from processing fees and describes tax responsibilities and information reporting.
13.1 Subscription vs. Processing Fees
Your Tentunit Business subscription fees are charged separately under the Business ToS and your order form. Payment processing fees are calculated as a percentage of the transaction amount and are currently charged to the tenant, disclosed at checkout before payment is submitted, and may vary by payment method and region. Landlords are not currently charged per-transaction processing fees; any change to this allocation will be announced with at least 30 days’ notice.
13.2 Taxes
You are responsible for your own taxes, including income tax on rent received and any applicable indirect taxes. Tentunit does not provide tax advice and does not withhold taxes from Payouts except where required by law.
13.3 Information Reporting
Where required by U.S. law, Tentunit (or Stripe) will issue Form 1099-K reflecting payments processed for you. Accurate W-9/W-8 information is a condition of receiving Payouts (Section 4.4).
14. Card Network Rules; Surcharging
This section addresses the card network rules that apply to card acceptance and the restrictions on adding fees to card payments.
14.1 Compliance with Network Rules
Card Tenant Payments are subject to the operating rules of the applicable card networks as in effect from time to time. You must not take any action that would cause Tentunit or Stripe to violate network rules, and you must cooperate with any network-mandated program or remediation applicable to your transactions.
14.2 Surcharging Prohibition
You must not apply surcharges or convenience fees in a manner prohibited by card network rules or applicable law. Because surcharging rules vary by network, card type, and jurisdiction, do not configure any surcharge or card-usage fee unless you have independently confirmed it is permitted for your circumstances; any resulting fines or assessments are your responsibility.
15. Prohibited Payment Activity
This section lists uses of the Payment Services that are never permitted.
15.1 Prohibited Uses
You must not use the Payment Services to:
move money for purposes unrelated to bona fide rent, deposits, or lease-related charges for properties you own or manage (i.e., no money transmission for unrelated purposes);
apply surcharges or convenience fees in a manner prohibited by card network rules or applicable law;
collect payments from, or make Payouts to, sanctioned persons, entities, or jurisdictions;
split, disguise, or misdescribe charges to evade fees, limits, or reporting; or
process payments for any business or activity prohibited by the Stripe Services Agreement.
15.2 Consequences
We may suspend the Payment Services and hold funds if we reasonably suspect prohibited activity, and may report suspected unlawful activity to Stripe, card networks, regulators, or law enforcement.
16. Holds, Offsets & Negative Balances
This section explains what happens when your account owes money, and the order in which we recover it.
16.1 Negative Balances
If Chargebacks, reversals, refunds, fees, or other amounts you owe exceed your available balance, your account will carry a Negative Balance. You must repay any Negative Balance on demand, whether or not your account remains open.
16.2 Offsets and Recoupment; Order of Application
We may offset any amounts you owe under these Payment Terms or the Business ToS from your future Payouts, and may invoice you for any remainder. We may also debit your linked bank account where you have authorized us or Stripe to do so. Unless applicable law requires otherwise, recovered amounts are applied in this order: (1) amounts we must return to tenants or third parties by law, scheme rules, or court order; (2) Chargeback amounts and associated processor pass-through fees; (3) the $15 administrative fee and other fees payable under these Payment Terms; (4) refunds you have initiated; and (5) any other amounts you owe. Security Deposit funds held under Section 12 are not available for offset, except as directed by a court order or expressly permitted by applicable law.
16.3 Continued Holds
We may hold funds reasonably sufficient to cover anticipated Chargebacks or reversals for a reasonable period after account closure, consistent with scheme dispute and return timelines.
17. Account Closure & Final Payout
This section describes how payments wind down when you stop using the Payment Services or your account closes.
17.1 Wind-Down of Payment Activity
Upon termination of your account or your disabling of the Payment Services: (a) new Tenant Payments will no longer be initiated; (b) in-flight transactions will be completed, settled, or reversed in the ordinary course; and (c) you must promptly notify your tenants of alternative payment arrangements.
17.2 Final Payout and Residual Obligations
After in-flight activity completes and amounts you owe are satisfied, we will initiate a final Payout of your remaining balance to your verified bank account, subject to any continued hold under Section 16.3 or reserve under Section 8. Security Deposits held at closure remain subject to Section 12. Your obligations regarding Negative Balances, post-closure Chargebacks, tax reporting, and investigation cooperation survive closure. If a final Payout cannot be completed because your bank account is unverifiable or closed, we will hold the funds and attempt to contact you; unclaimed funds may be handled under applicable unclaimed property laws.
18. Data Flows to Processors
This section explains what data moves to Stripe and other providers to make payments work, and points to the documents governing that processing.
18.1 Sharing with Stripe and Financial Partners
To provide the Payment Services, we share information about you, your authorized users, and your tenants with Stripe and its financial partners — including identity and verification data, bank account details, transaction data, and risk signals — as necessary for onboarding, KYC/KYB, processing, settlement, Payouts, fraud prevention, dispute handling, and legal compliance. Stripe processes certain data as an independent controller under its own privacy policy.
18.2 Governing Documents
Processing of personal data in connection with the Payment Services is governed by the Tentunit Privacy Policy and, where Tentunit processes personal data on your behalf, by the Tentunit Data Processing Addendum (DPA), each incorporated by reference. You are responsible for providing your tenants with any privacy notices required for your own use of tenant data.
19. EU/UK Provisions
This section contains terms specific to tenants and landlords in the European Economic Area and the United Kingdom.
19.1 PSD2 and SCA
For tenants in the EEA and UK, the revised Payment Services Directive (PSD2) and equivalent UK rules apply, including Strong Customer Authentication (SCA). Tenants may be asked to authenticate payments (for example, via 3-D Secure), and unauthenticated payments may be declined by the issuer. You must not attempt to circumvent SCA requirements.
19.2 SEPA
SEPA Direct Debit payments are subject to the SEPA mandate the tenant signs and to SEPA scheme rules, including the tenant’s refund rights under those rules. SEPA bank settlement typically takes 1–3 business days. A SEPA refund exercised under scheme rules is handled as a legally required refund under Section 11.4.
19.3 Complaints
EU and UK payment-related complaints may be sent to [email protected]. We will acknowledge complaints within 72 hours and aim to resolve them within 15 business days of receipt; if we cannot, we will explain the delay and give you a final response date consistent with applicable law.
19.4 Online Dispute Resolution
Consumers in the EU may also refer disputes to the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
20. Liability
This section limits Tentunit’s financial exposure for the Payment Services, while carving out the funds we collect on your behalf.
To the maximum extent permitted by law, Tentunit’s total aggregate liability arising out of or relating to the Payment Services is capped at the greater of (a) the fees you paid to Tentunit in the 12 months preceding the event giving rise to the claim, or (b) $100. Rent and other amounts collected on your behalf are pass-through funds and are excluded from this cap — our obligation with respect to pass-through funds is to remit them as described in these Payment Terms. The exclusions of indirect and consequential damages and other limitations in the Business ToS also apply. Nothing in this Section limits liability that cannot be limited under applicable law, including under EU or UK payment services regulation, nor your obligation to repay amounts you owe.
21. Changes
This section explains how these Payment Terms may be updated and your options if you disagree.
We may update these Payment Terms from time to time. For material changes, we will give you advance notice by email or in-product notice — at least the notice period required by applicable law (including PSD2 notice requirements for EU/UK customers). If you do not agree to a change, you may stop using the Payment Services and terminate as described in the Business ToS before the change takes effect. Continued use after the effective date constitutes acceptance. Changes required by law, a regulator, Stripe, or a card network may take effect on shorter notice where the requirement so demands.
22. Contact
This section lists the addresses for support, legal notices, privacy inquiries, and EU/UK payment complaints.
Tentunit Business — KYC & Identity Verification Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This page is informational. It explains, but does not override, the Payments & Rent Collection Terms, which control.
1. Overview & Definitions
This page explains why Tentunit Business asks landlords and property managers to verify who they are, what information is collected, and what happens if verification cannot be completed. The binding obligations live in Section 4 (Onboarding & Verification) of the Payments & Rent Collection Terms; this page is a plain-language companion to them.
1.1 Purpose of This Policy
Tentunit, Inc. (“Tentunit,” “we,” “us”) operates Tentunit Business, a rent collection and property management platform for landlords and property managers in the US, EU, and UK. Because the platform moves real money, we and our payment processor, Stripe, are required to know who is sending and receiving those funds. This policy describes that verification program in practical terms so you can prepare the right documents and complete onboarding quickly.
1.2 Key Definitions
“KYC” (Know Your Customer) means the identity verification of an individual — for example, a sole-proprietor landlord or the person representing a company.
“KYB” (Know Your Business) means the verification of a legal entity, including its registration, tax identifiers, and ownership structure.
“Beneficial Owner” means any individual who directly or indirectly owns 25% or more of a legal entity, or who otherwise exercises significant control over it.
“Authorized Representative” means the individual who completes onboarding on behalf of an entity and who represents that they have authority to bind it.
“Connected Account” means the Stripe Connect account created for you and associated with your Tentunit Business account, as defined in the Payments & Rent Collection Terms.
“Stripe Identity” means Stripe’s identity verification product used during onboarding, including document capture and biometric selfie matching.
1.3 Relationship to Other Documents
Verification requirements are binding under Section 4 of the Payments & Rent Collection Terms and the Stripe Terms that flow down through your Connected Account. Verification data handling is governed by the Tentunit Privacy Policy and, where applicable, the Tentunit Data Processing Addendum (DPA). Related topics are covered in the AML & Fraud Prevention Policy and the Payout & Settlement Policy. Where this page appears to conflict with those documents, the binding documents control.
2. Why Verification Is Required
Verification is not optional paperwork — it is a legal precondition to moving money on your behalf, and it is one of the main ways we keep fraudulent actors off a platform that tenants trust with their rent.
2.1 Anti-Money-Laundering Law
In the United States, the Bank Secrecy Act (“BSA”) and related anti-money-laundering (“AML”) regulations require financial institutions and their partners to identify customers, understand the nature of their business, and monitor for suspicious activity. Comparable regimes apply in the EU (the Anti-Money-Laundering Directives) and the UK (the Money Laundering Regulations). Because rent collection involves recurring transfers of significant sums, these obligations apply to Tentunit Business and are implemented through the onboarding checks described in this policy.
2.2 Sanctions Screening
U.S. OFAC sanctions and the EU and UN sanctions regimes prohibit providing financial services to listed persons, entities, and jurisdictions. Verification is how we and Stripe confirm that account holders, beneficial owners, and payout recipients are not on an applicable sanctions list. Screening happens at onboarding and continues afterward, as described in Section 6 and in the AML & Fraud Prevention Policy.
2.3 Card Network and Processor Rules
The card networks (Visa, Mastercard, American Express, Discover) and Stripe’s own onboarding rules require that merchants accepting card payments be identified and vetted before processing. In the EU and UK, the revised Payment Services Directive (“PSD2”) and equivalent UK rules add further customer due diligence and Strong Customer Authentication requirements. These rules apply to Tentunit as a platform and flow down to you through the Stripe Terms referenced in Section 3.4 of the Payments & Rent Collection Terms.
2.4 Trust and Safety Rationale
Beyond legal compulsion, verification protects everyone on the platform. Tenants deserve confidence that the recipient is a real landlord with a genuine claim to the property’s rent, not an impersonator running a listing scam. Verification also protects you: a verified Connected Account is harder to hijack, and verified payout details ensure your rent lands in your bank account and no one else’s.
3. Data Requested
What we ask for depends on whether you onboard as an individual or as a business entity. Preparing these items in advance is the single best way to speed up onboarding.
3.1 Individuals
If you onboard as an individual landlord (including a sole proprietor), verification via Stripe Identity may request:
A government-issued photo ID (passport, driver’s license, or national identity card);
A selfie or biometric capture, matched against your ID document by Stripe Identity;
Your date of birth;
Your residential address; and
Applicable tax identifiers (for example, an SSN or ITIN in the U.S.), together with the tax forms described in Section 4.4 of the Payments & Rent Collection Terms.
3.2 Businesses
If you onboard as a company, partnership, trust, or other legal entity, verification may request:
Entity registration documents (formation certificate, articles, or an equivalent extract from a company register);
A tax identifier such as an EIN (U.S.) or VAT number (EU/UK);
Identification of all Beneficial Owners holding 25% or more of the entity, each of whom may need to complete individual verification under Section 3.1;
Identification of an Authorized Representative who completes onboarding and attests to their authority; and
The entity’s registered address and, where different, its principal place of business.
3.3 Bank Account Details
To receive payouts, you must link an external bank account in the name of the verified individual or entity. Bank details are verified as part of onboarding, and changing your linked account later may trigger re-verification and a temporary payout delay, as described in Section 7.3 of the Payments & Rent Collection Terms.
3.4 Accuracy and Updates
You are responsible for the accuracy of everything you submit and must promptly update information that changes — a new address, a change in beneficial ownership, an expired ID. Submitting false or misleading verification information can result in suspension or termination under the Payments & Rent Collection Terms and the Business Terms of Service.
4. Stripe’s Role
Verification is performed by Stripe, not by Tentunit staff reviewing your documents by hand. Understanding this division of labor explains both where your documents go and why Tentunit sometimes cannot see them.
4.1 Verification via Stripe Identity and Stripe Connect
Identity and business verification is performed through Stripe Identity and the Stripe Connect onboarding flow, and must be completed before your first payout. Depending on your region, the verifying entity is Stripe, Inc. (US), Stripe Payments Europe, Ltd. (authorized by the Central Bank of Ireland), or Stripe Payments UK, Ltd. (regulated by the Financial Conduct Authority). Document checks, biometric matching, database lookups, and sanctions screening are executed within Stripe’s systems under Stripe’s regulatory obligations.
4.2 What Tentunit Sees
In most cases, Tentunit receives the status of your verification — for example, verified, pending, or requiring additional documents — rather than the raw documents themselves. Where applicable, your ID images and biometric data stay within Stripe’s environment. Tentunit uses status signals to gate features (such as payouts), to surface remediation prompts in your dashboard, and to meet its own compliance obligations.
4.3 Data Handling
Stripe processes certain verification data as an independent controller under its own privacy policy, as described in Section 18 of the Payments & Rent Collection Terms. Tentunit’s handling of personal data — including what we retain, for how long, and your rights — is described in the Tentunit Privacy Policy and, for data we process on your behalf, the Tentunit Data Processing Addendum (DPA). For privacy questions, contact [email protected].
4.4 No Outcome Guarantee
Neither Tentunit nor Stripe guarantees that verification will succeed for any particular applicant. Outcomes depend on document quality, database matches, sanctions screening, and Stripe’s risk assessment, and some outcomes are mandated by law rather than discretion.
5. Verification Failure Outcomes
If verification cannot be completed, some features stay off until it is. This section explains what is limited, what you can do about it, and what we cannot offer.
5.1 Feature Limits and Payout Blocks
Until verification is complete, your account operates with limits. Most importantly, no payouts are made before verification succeeds: funds collected from tenants remain held pending completion of KYC/KYB, consistent with Section 4.5 of the Payments & Rent Collection Terms. Where legally permitted, we will notify you of a compliance-related hold within 5 business days. Other payment features may also be restricted or declined while verification is outstanding.
5.2 Retry and Remediation
Most verification failures are fixable: blurry document photos, expired IDs, name or address mismatches, and missing beneficial-owner details are the common causes. Your dashboard will surface what is missing where we are permitted to tell you, and you can resubmit corrected documents through the Stripe onboarding flow. Support at [email protected] can help, though neither Tentunit nor Stripe can waive a legally required check.
5.3 Appeals
If you believe a verification decision or a resulting account restriction is wrong, you may appeal within 14 calendar days to [email protected], consistent with the enforcement and appeals process in the Business Terms of Service. Note that some decisions originate with Stripe or are compelled by law or sanctions obligations; in those cases our ability to reverse the outcome may be limited, but we will explain the remediation path where we are permitted to do so.
5.4 No Compensation
Tentunit does not provide compensation, credits, or interest for delays, feature limits, or payout holds arising from incomplete or failed verification. Timely, accurate submission of verification materials is your responsibility, and verification-related delays are excluded from any service level commitments applicable to your subscription.
6. Ongoing Monitoring
Verification is not a one-time event. Regulators expect due diligence to stay current, so certain events will prompt us or Stripe to ask you to re-verify.
6.1 Re-Verification Triggers
You may be asked to re-verify, or to provide additional information, when:
Your payment volume crosses thresholds set by Stripe, card networks, or applicable regulation;
Risk signals arise, such as unusual transaction patterns, elevated disputes, or inconsistencies between your account activity and your stated business;
A submitted document expires (for example, a passport or ID card used at onboarding);
Regulatory or sanctions-list changes require refreshed screening or additional due diligence; or
Your ownership, control, or bank details change.
6.2 Enhanced Due Diligence
Higher-risk situations — unusual volumes, high-risk jurisdictions, or inconsistencies in submitted information — may trigger enhanced due diligence under Section 4.2 of the Payments & Rent Collection Terms, including requests for proof of ownership or management authority and source-of-funds information. Respond promptly: failure to respond within the time reasonably specified may result in payout holds, suspension, or Connected Account closure.
6.3 Where to Get Help
For onboarding and verification questions, contact [email protected]. For privacy questions about verification data, contact [email protected]. For the binding terms behind this page, see the Payments & Rent Collection Terms; for related programs, see the AML & Fraud Prevention Policy and the Payout & Settlement Policy.
Tentunit, Inc. · Delaware, USA
Tentunit Business — AML & Fraud Prevention Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This page is informational. It explains, but does not override, the Payments & Rent Collection Terms, which control.
1. Overview & Commitment
This page explains how Tentunit Business detects and responds to fraud, money laundering, and payment abuse. The binding rules — including prohibited payment activity, holds, and cooperation duties — are in the Payments & Rent Collection Terms, particularly Sections 4, 7, 8, 15, and 16.
1.1 Our Commitment
Tentunit, Inc. (“Tentunit,” “we,” “us”) is committed to keeping Tentunit Business free of financial crime. We comply with applicable anti-money-laundering (“AML”) laws, U.S. OFAC sanctions, and EU and UK sanctions regimes, and we operate on infrastructure provided by Stripe, whose regulated compliance programs apply to every payment. Rent is among the largest recurring payments in a tenant’s life, and landlords depend on those funds arriving intact; fraud prevention is how we keep that promise for both sides.
1.2 Scope
This policy covers fraud detection, suspicious activity handling, payment abuse controls, account freezes, and cooperation with processors and authorities across Tentunit Business in the US, EU, and UK. It applies to landlords, property managers, their authorized users, and — where payment behavior is concerned — tenants paying through the platform.
1.3 Related Documents
Identity verification, which is the front door of this program, is described in the KYC & Identity Verification Policy. Payout mechanics affected by risk reviews are described in the Payout & Settlement Policy. Disputes and chargebacks are covered in the Chargeback & Dispute Handling Policy. The binding obligations behind all of these pages are in the Payments & Rent Collection Terms and the Business Terms of Service.
2. Fraud Detection Principles
We do not publish the precise thresholds and rules our systems use — doing so would hand fraudsters a map. This section instead describes the principles behind our detection program in qualitative terms.
2.1 Risk-Based Approach
Our controls are proportionate to risk. A small landlord collecting predictable monthly rent from long-standing tenants sees very little friction; an account with sudden volume spikes, high-risk indicators, or inconsistent verification data receives closer scrutiny, and may face enhanced due diligence under Section 4.2 of the Payments & Rent Collection Terms. This approach mirrors the expectations of AML regulators in the US, EU, and UK.
2.2 Layered Controls
No single check catches everything, so we layer them: identity verification at onboarding, transaction screening at payment time, payout-level review before funds leave the platform, and periodic account-level review afterward. Stripe’s risk tooling operates alongside Tentunit’s own platform-level controls, so a payment passes through multiple independent layers before it settles.
2.3 Velocity and Anomaly Monitoring
We monitor for patterns that deviate from an account’s established behavior — an unusual burst of new tenants, charges inconsistent with the properties on file, rapid changes to payout bank details, or amounts that break sharply from historical rent levels. Anomalies do not automatically mean wrongdoing; they mean a review takes a closer look before funds move.
2.4 Device and Session Signals
Signals about the devices, sessions, and access patterns used to operate an account — such as sign-ins from unexpected locations or credential-stuffing patterns — feed into our risk assessment, helping us distinguish a legitimate landlord traveling abroad from an account takeover in progress. These signals are processed as described in the Tentunit Privacy Policy.
3. Suspicious Activity Handling
When something looks wrong, we investigate before money moves. This section describes what that looks like from your side of the dashboard.
3.1 Internal Review
Flagged activity is routed to internal review, which may involve automated scoring, manual investigation by our risk team, and consultation with Stripe. During review we may ask you questions about your identity, ownership, properties, tenants, or the source or purpose of funds. Under Section 4.3 of the Payments & Rent Collection Terms, you must respond promptly and truthfully; failure to respond within the time we reasonably specify may itself result in holds or suspension.
3.2 Payout Holds During Review
We or Stripe may delay or hold payouts while a review is underway, as permitted by Sections 4.5 and 7.2 of the Payments & Rent Collection Terms. Where legally permitted, we will notify you of a compliance-related hold within 5 business days. Held funds are released promptly once the basis for the hold is resolved, subject to any reserve established under Section 8 of the Payments & Rent Collection Terms. Tentunit does not pay interest or compensation on funds held during a good-faith review.
3.3 Reporting to Regulators and Processors
Where the law requires or permits, we may file reports with regulators and law enforcement — including suspicious activity reports under applicable AML regimes — and share information with Stripe and card networks, without notice to you. This is a legal obligation, not a discretionary choice.
3.4 No Tipping-Off
AML laws in the US, EU, and UK prohibit “tipping off” — telling a person that they are the subject of a suspicious activity report or related investigation. This means that in some cases we cannot tell you why a hold or review is happening, or that a report has been filed. Where notification is withheld, it is because disclosure is prohibited by law, would compromise an investigation, or is restricted by a regulator, card network, or Stripe.
4. Payment Abuse Controls
Tentunit Business exists to move rent, deposits, and lease-related charges — nothing else. This section explains the specific abuse patterns we block, which are binding prohibitions under Section 15 of the Payments & Rent Collection Terms.
4.1 No Unrelated Money Movement
You must not use the platform to move money for purposes unrelated to bona fide rent, deposits, or lease-related charges for properties you own or manage. Tentunit is a limited payment collection agent for rent — it is not a general money transmission service, and using it as one violates the Payments & Rent Collection Terms and potentially money transmission law.
4.2 No Self-Dealing Rent Payments
Paying “rent” to yourself — charging a card you control against a property you own to cycle funds, manufacture payment history, extract card rewards, or launder value — is prohibited. Transactions where payer and payee are the same person or under common control are treated as high-risk and may be declined, reversed, and investigated.
4.3 Structuring
Splitting, disguising, or misdescribing charges to evade fees, limits, monitoring, or reporting thresholds (“structuring”) is prohibited by Section 15.1 of the Payments & Rent Collection Terms and may be a criminal offense under AML law. This includes breaking one rent obligation into artificial pieces or mislabeling non-rent transfers as rent.
4.4 Card Testing and Stolen Instruments
Using the platform to test stolen card numbers, process payments on instruments the payer is not authorized to use, or probe payment endpoints via the API is prohibited and actively monitored. Detected card testing results in immediate blocking, and we may report it to Stripe, card networks, and law enforcement.
4.5 Consequences
Suspected prohibited activity may lead to suspended Payment Services, held funds, reserves, Connected Account closure, and reporting to Stripe, card networks, regulators, or law enforcement, as set out in Sections 15.2 and 16 of the Payments & Rent Collection Terms and the enforcement ladder in the Business Terms of Service (warning → content removal → temporary suspension → permanent termination).
5. Account Freeze Rules
A freeze is our most disruptive tool, so we use it deliberately. This section explains when freezes happen, what keeps working, and how to get unfrozen.
5.1 When Freezes Occur
We may freeze an account or its Payment Services when we reasonably suspect fraud, money laundering, sanctions exposure, account takeover, or other prohibited activity; when required by law, court order, a regulator, a card network, or Stripe; or when your Connected Account is suspended or closed by Stripe as described in Section 3.5 of the Payments & Rent Collection Terms. Freezes are scoped to the risk: where possible we restrict the affected feature rather than the whole account.
5.2 What Stays Accessible
During a payments freeze, you can generally still sign in, view your dashboard and transaction history, export your records, and communicate with support. New tenant payments may be declined or paused, and payouts may be held. Security deposit funds remain in the segregated custodial account described in Section 12 of the Payments & Rent Collection Terms and are handled under that section, not swept into a freeze.
5.3 How to Resolve
The fastest path out of a freeze is responsiveness: provide the documents and explanations requested, correct any verification gaps, and answer source-of-funds questions completely. Where we are permitted to tell you the reason, your dashboard and our notices will describe the remediation path. Once the underlying issue is resolved, we restore services and release held funds promptly, subject to any reserve or continued hold under Sections 8 and 16.3 of the Payments & Rent Collection Terms.
5.4 Escalation and Appeals
If you believe a freeze is mistaken, contact [email protected] first. If the issue is not resolved, you may appeal within 14 calendar days to [email protected]. EU and UK payment-related complaints may be sent to [email protected] and will be acknowledged within 72 hours, with a target resolution of 15 business days. Some freezes are legally compelled, and in those cases our discretion — and what we can disclose — is limited.
6. Cooperation with Processors & Authorities
Fighting financial crime is a team effort between Tentunit, Stripe, the card networks, and public authorities. This section describes how that cooperation works.
6.1 Stripe Compliance Programs
Payments on Tentunit Business run through Stripe, Inc. (US), Stripe Payments Europe, Ltd. (authorized by the Central Bank of Ireland), and Stripe Payments UK, Ltd. (regulated by the FCA). Stripe’s regulated AML, sanctions, and fraud programs apply to every transaction, and the Stripe Terms flow down to you through your Connected Account. We share identity, transaction, and risk data with Stripe as described in Section 18 of the Payments & Rent Collection Terms, and we participate in network- and Stripe-mandated risk and remediation programs.
6.2 Law Enforcement Requests
We respond to facially valid legal process — subpoenas, court orders, warrants, and equivalent instruments in the EU and UK — and may disclose account and transaction information in response. Where the law permits and it would not compromise an investigation, we notify affected customers of legal demands for their data, as described in the Tentunit Privacy Policy. We may also proactively report suspected unlawful activity where the law requires or permits.
6.3 Sanctions Lists
We and Stripe screen against applicable sanctions lists, including U.S. OFAC lists and EU and UN sanctions regimes (and their UK equivalents). We may decline, suspend, or terminate service to any person or entity on an applicable list or in a comprehensively sanctioned jurisdiction, and we may block or reject transactions where required by law, without prior notice and without liability.
6.4 Your Duty to Report
If you suspect the Payment Services are being used for fraud, money laundering, or sanctions evasion — for example, a tenant offering to route unrelated funds through rent payments — you are required under Section 4.3 of the Payments & Rent Collection Terms to notify us. Reports can be sent to [email protected]; security vulnerabilities should go to [email protected].
Tentunit, Inc. · Delaware, USA
Tentunit Business — Payout & Settlement Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This page is informational. It explains, but does not override, the Payments & Rent Collection Terms, which control.
1. Overview & Definitions
This page explains how rent collected from your tenants becomes money in your bank account: the schedules, the things that can slow a payout down, and what happens when a payout fails or has to be adjusted. The binding rules are in the Payments & Rent Collection Terms, particularly Sections 7, 8, 10, and 16.
1.1 Purpose of This Policy
Tentunit, Inc. (“Tentunit,” “we,” “us”) acts as your limited payment collection agent (agent of payee) for rent and lease-related charges; Tentunit is not a bank or e-money issuer. The regulated work of processing, settlement, and payouts is performed by Stripe — Stripe, Inc. (US), Stripe Payments Europe, Ltd. (Central Bank of Ireland), or Stripe Payments UK, Ltd. (FCA) — through the Stripe Connect account associated with your Tentunit Business account. This page walks through that pipeline in plain language.
1.2 Key Definitions
“Payout” means a transfer of settled funds — collected from tenants on your behalf, net of applicable fees, offsets, reserves, and holds — to the external bank account linked to your Connected Account.
“Settlement” means the process by which a captured tenant payment becomes cleared, available funds within Stripe’s systems, after which a Payout can be initiated. Capture, settlement, and Payout are distinct steps, which is why a tenant can see “paid” before you see funds.
“Connected Account” means the Stripe Connect account created for you and associated with your Tentunit Business account, through which onboarding, verification, settlement, and Payouts are performed.
“Business Days” means Monday through Friday, excluding public and bank holidays in the jurisdiction of the relevant payment leg.
1.3 Related Documents
Verification prerequisites are described in the KYC & Identity Verification Policy; risk reviews that can pause payouts are described in the AML & Fraud Prevention Policy; chargeback-driven offsets are described in the Chargeback & Dispute Handling Policy. The controlling terms for all of these are the Payments & Rent Collection Terms.
2. Payout Schedules
Most payouts run on a predictable clock. This section sets out the standard schedules and the situations — first payouts, weekends, holidays — that stretch them.
2.1 Standard Timing
Subject to verification, holds, reserves, and offsets:
United States: Payouts are initiated 1–2 business days after the tenant’s payment is captured.
European Union: Payouts are initiated within 5 business days after capture, with bank settlement via SEPA typically taking a further 1–3 business days.
Timing also depends on the tenant’s payment method: card payments generally settle faster than ACH or SEPA Direct Debit, which can take several business days to clear and can still be returned after apparent success.
2.2 First-Payout Delays
Your first Payout cannot be initiated until identity verification (KYC) and, where applicable, business verification (KYB) via Stripe Identity are complete, together with valid tax forms (W-9/W-8) and a verified bank account. Funds collected before verification completes are held and released once onboarding is finished. Completing verification early — ideally before your first tenant pays — is the most effective way to avoid a delayed first Payout. See the KYC & Identity Verification Policy for what to prepare.
2.3 Weekends and Holidays
Payouts are initiated and settled on business days only. A rent payment captured on a Friday evening, a weekend, or the day before a bank holiday will not begin its payout clock until the next business day, and holidays differ between the US, the EU member states, and the UK — the relevant calendar is that of the payment leg involved. Your bank may also take additional time to post an incoming transfer.
2.4 Service Target, Not Guarantee
As stated in Section 7.1 of the Payments & Rent Collection Terms, payout timing is a service target, not a guarantee, and is excluded from any service level agreement applicable to your subscription. Actual timing depends on your bank, the payment method, and Stripe’s settlement processes.
3. Holds & Delays
Sometimes a payout pauses. This section explains the legitimate reasons that happens and what notice you can expect.
3.1 Reasons for Holds
We or Stripe may delay or hold Payouts where reasonably necessary to:
Complete KYC/KYB, enhanced due diligence, or re-verification (including after a bank account change);
Conduct a risk review of suspected fraud or unusual activity;
Complete AML, sanctions, or regulatory checks, or comply with law, court order, or a regulator, card network, or Stripe requirement;
Manage open disputes or chargebacks, including holding disputed amounts pending outcome; or
Address verification gaps, such as expired documents or missing tax forms.
Reserves — ongoing holds of a fixed amount, a percentage of volume, or a rolling period — may also be established under Section 8 of the Payments & Rent Collection Terms where your risk profile warrants.
3.2 Notification
Where legally permitted, we will notify you of a compliance-related hold within 5 business days of placing it. Notification may be withheld or delayed where disclosure is prohibited by law, would compromise an investigation, or is restricted by a regulator, card network, or Stripe — including the no-tipping-off rules described in the AML & Fraud Prevention Policy.
3.3 Release
Held funds are released promptly once the basis for the hold is resolved, subject to any reserve. The fastest way to resolve most holds is to respond completely and promptly to any information request in your dashboard or from [email protected].
4. Failed Payouts
Occasionally a payout leaves Stripe but cannot land. This section covers the common causes and how to fix them.
4.1 Common Causes
Payouts fail most often because of incorrect bank details (a mistyped account or routing number, or details in the wrong name), a closed bank account, or a returned transfer rejected by the receiving bank. Payouts are made only to the verified external bank account in the name of the verified landlord entity — never to third parties, cards, or cash — so a mismatch between account name and verified identity is a frequent failure cause.
4.2 Resolution Steps
When a Payout fails: (1) we notify you through your dashboard and by email; (2) the returned funds are credited back to your Connected Account balance; (3) you correct or re-link your bank account, which may trigger re-verification and a temporary delay under Section 7.3 of the Payments & Rent Collection Terms; and (4) the Payout is re-initiated to the verified account. If we cannot reach you or your account remains unverifiable, funds are held and, ultimately, unclaimed amounts may be handled under applicable unclaimed property laws as described in Section 17.2 of the Payments & Rent Collection Terms.
4.3 No Interest on Held Funds
Tentunit does not pay interest or other compensation on funds awaiting a corrected bank account or otherwise held in transit. Keeping your linked bank account current is your responsibility.
5. Adjustments & Reversals
Ledgers occasionally need correcting. This section explains how errors, duplicates, and clawbacks are handled.
5.1 Error Correction
If an amount was paid out to you incorrectly — for example, because of a platform miscalculation or a misapplied payment — we will correct your ledger and reverse the erroneous amount from your balance or future Payouts. Where the error was Tentunit’s, tenant-facing refunds are made at our cost under Section 11.3 of the Payments & Rent Collection Terms; but funds you were not entitled to receive are recovered regardless of whose error caused the payout.
5.2 Duplicate Payouts
If a technical fault causes the same funds to be paid out twice, the duplicate amount is owed back to us. We will notify you and recover it by reversal, by offset against future Payouts, or by invoice, consistent with Section 16 of the Payments & Rent Collection Terms.
5.3 Clawbacks
Some tenant payments succeed provisionally and are reversed later — an ACH return, a SEPA Direct Debit refund under scheme rules, or a bank-initiated recall. If the underlying funds have already been paid out to you, the reversed amount becomes a Negative Balance, which you must repay on demand under Section 16.1 of the Payments & Rent Collection Terms, whether or not your account remains open.
6. Dispute Offsets
When a tenant dispute is resolved against you, the money has to come from somewhere. This section explains the order in which we recover it.
6.1 Chargeback and Negative-Balance Offsets
Amounts you owe from chargebacks — the disputed amount, the processor’s pass-through fees, and the $15 administrative fee where the dispute is resolved against you — may be offset from your future Payouts or invoiced to you. The same applies to any other Negative Balance on your account. The disputed amount is debited when a chargeback is initiated, per scheme rules, and re-credited if you win; see the Chargeback & Dispute Handling Policy for the full lifecycle.
6.2 Order of Application
Unless applicable law requires otherwise, recovered amounts are applied in the order set by Section 16.2 of the Payments & Rent Collection Terms: (1) amounts owed to tenants or third parties by law, scheme rules, or court order; (2) chargeback amounts and associated processor pass-through fees; (3) the $15 administrative fee and other fees payable under the Payments & Rent Collection Terms; (4) refunds you have initiated; and (5) any other amounts you owe. Security deposit funds held in the segregated custodial account are not available for offset, except as directed by a court order or expressly permitted by applicable law.
6.3 Invoicing When Payouts Are Insufficient
If your upcoming Payouts are insufficient to cover what you owe — for example, after a large chargeback on a low-volume account — we may invoice you for the remainder, and where you have separately authorized us or Stripe, debit your linked bank account. Unpaid Negative Balances survive account closure and remain due on demand.
6.4 Questions and Escalation
Payout questions go to [email protected]. EU and UK payment complaints go to [email protected] (acknowledged within 72 hours, target resolution 15 business days). If you believe an offset or hold was applied in error, you may appeal within 14 calendar days to [email protected].
Tentunit, Inc. · Delaware, USA
Tentunit Business — Chargeback & Dispute Handling Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This page is informational. It explains, but does not override, the Payments & Rent Collection Terms, which control.
1. Overview & Definitions
This page explains what happens when a tenant disputes a rent payment with their bank or card issuer: how the process unfolds, what evidence wins disputes, what it costs when you lose, and where the process ends. The binding rules are in Section 10 (Chargebacks & Disputes) of the Payments & Rent Collection Terms.
1.1 Purpose of This Policy
Chargebacks are a consumer-protection mechanism built into the card networks and bank debit schemes, not a Tentunit feature — and neither Tentunit nor Stripe controls their outcome. What we can do is notify you fast, help you assemble strong evidence, submit it correctly, and be transparent about the costs. This page describes that process end to end for landlords and property managers using Tentunit Business.
1.2 Key Definitions
“Chargeback” means a reversal, dispute, or claim initiated by a tenant through the tenant’s card issuer, bank, or payment scheme with respect to a tenant payment — including card network chargebacks, disputed ACH returns, and SEPA Direct Debit refund claims.
“Issuer” means the tenant’s card-issuing bank or account-holding bank, which receives the tenant’s dispute and decides whether to pursue it.
“Card Network” means the payment scheme (Visa, Mastercard, American Express, Discover) whose rules govern the dispute’s stages, deadlines, and final adjudication.
“Evidence Window” means the deadline, set by the applicable card network or scheme rules, by which dispute evidence must be submitted.
“Connected Account” means the Stripe Connect account associated with your Tentunit Business account, as defined in the Payments & Rent Collection Terms.
1.3 Related Documents
Offsets and Negative Balance recovery are described in the Payout & Settlement Policy; fraud monitoring that elevated dispute rates can trigger is described in the AML & Fraud Prevention Policy. The controlling document is the Payments & Rent Collection Terms, especially Sections 10 and 16.
2. Chargeback Process Overview
A chargeback starts at the tenant’s bank and travels through the card network and Stripe before it reaches you. Understanding the relay explains why timelines are tight and outcomes are out of our hands.
2.1 The Typical Path
Tenant disputes with their issuer. The tenant contacts their card issuer or bank claiming, for example, that a charge was unauthorized, duplicated, or wrong in amount.
Issuer raises the dispute through the network. If the issuer accepts the claim, it files a chargeback under the applicable card network’s rules (or the equivalent ACH return or SEPA refund mechanism), and the disputed amount is pulled back through the scheme.
Stripe receives and forwards the dispute. Stripe, as processor, receives the chargeback, debits the disputed amount, and passes the dispute details to Tentunit.
Tentunit notifies you. We notify you through your dashboard and by email, identifying the transaction, the stated dispute reason, and the evidence deadline.
You respond (or not). You compile and upload evidence before the deadline; we format and submit it to the processor and network. If you do not respond within the Evidence Window, the chargeback may be resolved against you by default.
Adjudication and resolution. The card network or bank decides the dispute under its own rules and notifies Stripe, which notifies us, and your dashboard is updated with the outcome.
2.2 Immediate Financial Effect
Per scheme rules, the disputed amount is debited from your balance (or becomes a Negative Balance) when the chargeback is initiated — before anyone has decided who is right. If the dispute is resolved in your favor, the amount is re-credited. This front-loaded debit is a scheme mechanic, not a judgment by Tentunit.
2.3 Timelines
Dispute timelines vary by network, dispute reason, and payment method, and adjudication is controlled entirely by the network or bank. Neither Tentunit nor Stripe controls the outcome or the timeline. What is always true: the Evidence Window is short, fixed by the network, and unforgiving — treat every dispute notification as urgent.
3. Evidence Requirements
Disputes are won with documents, not indignation. This section lists what to gather and how to submit it.
3.1 Core Evidence
The strongest rent-dispute responses typically include:
The signed lease agreement covering the disputed period, showing the tenant, the property, and the rent amount;
Payment authorization records — the tenant’s auto-pay enrollment, mandate, or one-time payment authorization matching the disputed charge;
Communication logs with the tenant — messages acknowledging the tenancy, the charge, or the amount, especially anything post-dating the disputed payment;
Ledger extracts from your Tentunit dashboard showing the invoice, the charge history, and the tenant’s prior undisputed payments of the same amount; and
Proof of tenancy for the period charged, such as move-in documentation or renewal records.
Evidence should directly address the stated dispute reason: an “unauthorized” claim is answered with the authorization record; an “amount incorrect” claim is answered with the lease and invoice.
3.2 Submission via Dashboard
Upload your evidence through the dispute panel in your Tentunit Business dashboard before the deadline shown. We format and submit it to the processor and the applicable network or bank on your behalf, as described in Section 10.2 of the Payments & Rent Collection Terms. Submission is a service, not a guarantee: we do not control or warrant any outcome.
3.3 Deadlines
Evidence deadlines are set by the applicable card network rules, not by Tentunit, and they cannot be extended by us. Respond promptly — assemble your evidence as soon as you are notified rather than waiting for the deadline. Missing the Evidence Window typically means losing the dispute by default, with the cost consequences in Section 5.
4. Temporary Holds
While a dispute is open, the money in question does not move freely. This section explains what is held and why.
4.1 Hold on the Disputed Amount
The disputed amount is held or reserved pending the outcome of the dispute: it is debited from your available balance when the chargeback is initiated and stays out of your payouts until adjudication. If your balance cannot cover it, the shortfall becomes a Negative Balance under Section 16 of the Payments & Rent Collection Terms.
4.2 Broader Risk Measures
Sustained or elevated chargeback rates may trigger broader measures: reserves on your Connected Account under Section 8 of the Payments & Rent Collection Terms, network- or Stripe-imposed restrictions or remediation programs, or suspension of the Payment Services in serious cases. Keeping dispute rates low — through accurate invoicing, clear tenant communication, and valid authorizations — is the best protection.
4.3 No Interest or Compensation
Tentunit does not pay interest or compensation on amounts held during an open dispute, and dispute-related holds are excluded from any service level commitments applicable to your subscription.
5. Responsibility Allocation
Someone bears the cost of every dispute. This section states plainly who pays what, in each outcome.
5.1 If the Dispute Is Resolved Against You
Where a chargeback is resolved against the landlord, you bear:
The disputed amount (which was debited at initiation and is not returned);
The processor’s chargeback fees, passed through to you; and
A $15 administrative fee charged by Tentunit.
These amounts may be offset from your future payouts or invoiced to you, at our discretion, in the order of application described in Section 16.2 of the Payments & Rent Collection Terms and the Payout & Settlement Policy. A dispute lost by default (no evidence submitted) is treated the same as any other loss.
5.2 If the Dispute Is Resolved in Your Favor
If the network or bank resolves the dispute in your favor, the disputed amount is returned to your balance and released with your normal payouts, and no Tentunit administrative fee applies. Processor-level fee treatment follows the processor’s and network’s rules for the dispute type.
5.3 The Underlying Rent Obligation
A chargeback outcome decides who keeps the disputed payment — it does not rewrite the lease. If a tenant successfully charges back rent that was genuinely owed, the rent obligation remains between you and the tenant, and pursuing it (or defending against the tenant’s claims) is your responsibility under applicable landlord-tenant law. Tentunit is not a debt collector and does not pursue tenants on your behalf.
6. Final Outcomes & Further Recourse
Every dispute process ends somewhere. This section explains what “final” means and where remaining disagreements go.
6.1 Network Decision Is Final at That Level
The card network’s or bank’s decision is final within the dispute process at that level. Some networks provide limited further stages (such as pre-arbitration or network arbitration) under their own rules and cost allocations; where such a stage is available and viable, we will tell you what it involves. Neither Tentunit nor Stripe can overturn a network’s adjudication.
6.2 Landlord–Tenant Disputes Remain Between You
Chargeback adjudication resolves the payment, not the tenancy. Disagreements about whether rent was owed, whether deductions were proper, or whether a lease was breached remain between landlord and tenant, to be resolved through negotiation, arbitration, or the courts as provided in the lease and applicable landlord-tenant law. Tentunit does not adjudicate landlord-tenant disputes.
6.3 Disputes with Tentunit
If your disagreement is with Tentunit — for example, about how a dispute was handled or a fee was applied — contact [email protected] first; unresolved matters may be appealed within 14 calendar days to [email protected]. Formal disputes with Tentunit are governed by the dispute resolution provisions of the Business Terms of Service (Delaware law; AAA Commercial arbitration in New Castle County, Delaware, with a small-claims carve-out and a 30-day arbitration opt-out via [email protected]; EU/UK mandatory rights preserved). EU and UK payment complaints may be sent to [email protected] and are acknowledged within 72 hours, with a target resolution of 15 business days; EU consumers may also use the European Commission’s Online Dispute Resolution platform.
Tentunit, Inc. · Delaware, USA
Tentunit Business — Data Processing Addendum (DPA)
Version 1.1 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
1. Scope, Parties & Roles
This section explains who this DPA binds, what data it covers, and who acts as controller and processor. In short: your tenants’ data is yours; Tentunit only processes it to run the service for you.
1.1 Incorporation and Parties
This Data Processing Addendum (“DPA”) forms part of, and is incorporated by reference into, the Tentunit Business Terms of Service (the “Agreement”) between Tentunit, Inc., a Delaware corporation (“Tentunit”), and the landlord, property manager, or other entity subscribing to Tentunit Business (“Customer”). Each of Tentunit and Customer is a “party.” This DPA takes effect on the earlier of the Effective Date stated above and the date Customer first submits Tenant Data to the Services, and remains in force for as long as Tentunit processes Tenant Data on Customer’s behalf.
1.2 Covered Processing
This DPA applies whenever Tentunit processes personal data relating to Customer’s tenants, rental applicants, guarantors, and related individuals (“Tenant Data”) on Customer’s behalf in the course of providing Tentunit Business (the “Services”), including rent collection, tenant screening support, lease and document management, and tenant communications.
1.3 Allocation of Roles
For Tenant Data, the parties agree that:
Customer is the controller of Tenant Data (or, where Customer processes Tenant Data on behalf of another property owner or principal, Customer acts as a processor instructing Tentunit as its sub-processor);
Tentunit is the processor, acting only on Customer’s documented instructions as described in Section 4; and
for the purposes of the CCPA, Tentunit acts as Customer’s “service provider” as further described in Section 13.
1.4 Excluded Processing
This DPA does not apply to personal data that Tentunit processes as an independent controller for its own purposes, including: (a) Customer’s own account, registration, billing, and subscription data; (b) data processed for Tentunit’s security, fraud prevention, service integrity, and legal compliance; and (c) payment data processed by Tentunit and its payment processor as independent controllers under the Payments Terms. Such processing is governed by the Tentunit Privacy Policy and, where applicable, the Privacy Policy Business Supplement.
2. Definitions
This section defines the technical terms used throughout the DPA. Terms drawn from the GDPR carry the meanings European regulators and courts give them.
2.1 Defined Terms
“Data Protection Laws” means all laws and regulations applicable to the processing of personal data under this DPA, including (i) Regulation (EU) 2016/679 (the “GDPR”); (ii) the UK GDPR and the UK Data Protection Act 2018; (iii) the California Consumer Privacy Act, as amended, and its regulations (the “CCPA”); and (iv) any other applicable US state, federal, or member-state data protection law, in each case as amended or replaced.
“personal data,” “controller,” “processor,” “processing” (and “process”), “data subject,” “personal data breach,” “supervisory authority,” and “special categories of personal data” have the meanings given to them in Article 4 GDPR (and, for processing subject to the UK GDPR, the corresponding meanings under the UK GDPR). “Personal data” includes “personal information” as defined in the CCPA, and “data subject” includes “consumer” as defined in the CCPA, in each case to the extent the CCPA applies.
“sell,” “share,” “business purpose,” “commercial purpose,” “service provider,” and “deidentified” have the meanings given in the CCPA.
“SCCs” means the standard contractual clauses approved by European Commission Implementing Decision (EU) 2021/914.
“UK Addendum” means the International Data Transfer Addendum to the SCCs issued by the UK Information Commissioner’s Office.
“Sub-processor” means any third party engaged by Tentunit (or by another Sub-processor) to process Tenant Data on Customer’s behalf.
“Business ToS” means the Tentunit Business Terms of Service.
2.2 Interpretation
Capitalized terms not defined in this DPA have the meanings given in the Agreement. References to laws include their regulations and successors; “including” means “including without limitation.”
3. Details of Processing
This section summarizes what data Tentunit processes for you, about whom, and for how long. The full Annex I-style description required by the SCCs appears in Schedule 3.
3.1 Subject Matter, Duration, Nature and Purpose
The subject matter of the processing is the provision of the Services described in the Agreement. The duration is the term of Customer’s subscription, plus the post-termination export and deletion window described in Section 12. The nature and purpose of the processing comprise the hosting, storage, transmission, organization, structuring, retrieval, analysis, and display of Tenant Data as necessary to operate the Services, provide technical support, and comply with Customer’s documented instructions. Tentunit does not process Tenant Data for its own advertising purposes.
3.2 Categories of Personal Data and Data Subjects
The categories of personal data (identity, contact, lease, payment-record, communications, and document data) and the categories of data subjects (tenants, rental applicants, guarantors and co-signers, and other individuals whose data Customer submits to the Services) are described in full in Schedule 3, which serves as the Annex I-style description of processing for the SCCs.
3.3 Special Categories
The Services are not designed or intended for special categories of personal data under GDPR Article 9, data relating to criminal convictions and offences under GDPR Article 10 (except lawful screening outputs Customer obtains through properly licensed screening features), or sensitive personal information under the CCPA beyond what is inherent in the categories above. Customer must not submit such data except where strictly necessary and lawful, and bears sole responsibility for any such submission.
4. Processing on Documented Instructions
This section is the core processor promise: Tentunit only does with Tenant Data what you tell it to do, and will warn you if an instruction appears unlawful.
4.1 Documented Instructions
Tentunit shall process Tenant Data only on Customer’s documented instructions, including with regard to transfers of Tenant Data to a third country or an international organisation, unless required to do so by applicable law to which Tentunit is subject; in such a case, Tentunit shall inform Customer of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest. Customer’s documented instructions consist of: (a) the Agreement and this DPA (including the SCCs where applicable); (b) Customer’s configuration and use of the Services and their features; and (c) any further written instructions agreed by the parties. Instructions outside the scope of the Agreement require prior written agreement.
4.2 Infringing Instructions
Tentunit shall inform Customer without undue delay if, in Tentunit’s opinion, an instruction infringes Data Protection Laws. Pending resolution, Tentunit may suspend performance of the affected instruction. Tentunit is not obliged to perform a comprehensive legal review of Customer’s instructions, and Customer remains responsible for the lawfulness of its instructions.
4.3 Customer Responsibilities
Customer warrants that: (a) it has, and will maintain, a lawful basis and all legally required notices and consents for the Tenant Data it submits to the Services; (b) its instructions comply with Data Protection Laws; and (c) where Customer acts as a processor for another controller, it is authorized to appoint Tentunit as a sub-processor on the terms of this DPA.
4.4 Article 28(3) Obligation Mapping
For clarity, the parties record how this DPA satisfies each element of GDPR Article 28(3):
GDPR Art. 28(3) requirement
Where addressed
(a) Processing only on documented instructions, incl. transfers
Sections 4.1, 10
(b) Confidentiality commitments of authorized persons
Section 5
(c) Security measures under Article 32
Section 6; Schedule 2
(d) Conditions for engaging sub-processors (Art. 28(2), (4))
Section 9; Schedule 1
(e) Assistance with data subject rights (Chapter III)
Section 7.1
(f) Assistance with Articles 32–36 obligations
Sections 7.2–7.5, 8
(g) Return or deletion at end of services
Section 12
(h) Information to demonstrate compliance; audits
Section 11
5. Confidentiality & Personnel
Plainly: everyone at Tentunit who can touch Tenant Data is bound to keep it confidential and is trained to handle it properly.
5.1 Confidentiality Commitments
Tentunit shall ensure that persons authorized to process Tenant Data have committed themselves to confidentiality under written contractual obligations or are under an appropriate statutory obligation of confidentiality. These obligations survive the end of the person’s engagement.
5.2 Access Limitation and Training
Tentunit shall limit access to Tenant Data to personnel who require such access to perform the Services or Tentunit’s obligations under this DPA, and shall ensure that such personnel receive appropriate and regular data protection and security training as described in Schedule 2.
6. Security of Processing
This section commits Tentunit to concrete safeguards — encryption, access controls, and logging — sized to the risks of the data.
6.1 Technical and Organizational Measures
Taking into account the state of the art, the costs of implementation, the nature, scope, context, and purposes of processing, and the risks to data subjects, Tentunit shall implement and maintain appropriate technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with GDPR Article 32, including at minimum:
encryption of Tenant Data in transit and at rest;
role-based access controls (RBAC) limiting access to personnel with a need to know; and
audit logging of access to and material actions on Tenant Data.
The full set of measures is described in Schedule 2.
6.2 Updates to Measures
Tentunit may update the measures in Schedule 2 to reflect technical progress and evolving threats, provided updates do not materially reduce the overall level of protection of Tenant Data.
7. Assistance Obligations
Because tenants exercise their privacy rights against Customer (the controller), this section obliges Tentunit to give Customer the practical help it needs to respond — and to help with security, breach, and impact-assessment duties.
7.1 Data Subject Requests (GDPR Chapter III)
Taking into account the nature of the processing, Tentunit shall assist Customer, by appropriate technical and organizational measures and insofar as this is possible, in fulfilling Customer’s obligation to respond to data subject requests under GDPR Chapter III (access, rectification, erasure, restriction, portability, objection) and analogous rights under other Data Protection Laws, including through the Services’ self-service search, correction, export, and deletion features. If Tentunit receives a request directly from a data subject relating to Tenant Data, Tentunit will not respond substantively (except to direct the individual to Customer) and will forward the request to Customer within 5 business days of receipt.
7.2 Security Assistance (Article 32)
Tentunit shall assist Customer in ensuring compliance with Customer’s own security obligations under GDPR Article 32 by implementing the measures in Section 6 and Schedule 2 and by providing the compliance information described in Section 11.
Tentunit shall assist Customer in complying with Customer’s obligations to notify personal data breaches to supervisory authorities and to communicate them to data subjects, by providing the notifications, information, and cooperation described in Section 8.
7.4 Data Protection Impact Assessments (Article 35)
Tentunit shall provide reasonable assistance to Customer with data protection impact assessments relating to Customer’s use of the Services, to the extent the required information is available to Tentunit and Customer does not otherwise have access to it.
7.5 Prior Consultation (Article 36)
Tentunit shall provide reasonable assistance to Customer with prior consultations with supervisory authorities under GDPR Article 36 arising from Customer’s use of the Services, to the extent the required information is available to Tentunit.
8. Personal Data Breach
If something goes wrong with Tenant Data, this section requires Tentunit to tell Customer quickly and give it the facts needed to meet its own regulatory deadlines.
8.1 Notification
Tentunit shall notify Customer without undue delay, and in any event no later than 72 hours after becoming aware of a personal data breach affecting Tenant Data. Notification will be made to Customer’s account administrator email and, where designated, Customer’s privacy contact.
8.2 Content of Notification
The notification will describe, to the extent then known: (a) the nature of the breach, including where possible the categories and approximate volumes of Tenant Data and data subjects affected; (b) the likely consequences of the breach; (c) the measures taken or proposed to address the breach and mitigate its possible adverse effects; and (d) a contact point for further information ([email protected]). Where all information is not available at once, it may be provided in phases without undue further delay.
8.3 Cooperation and Remediation
Tentunit shall provide timely updates as its investigation progresses, take reasonable steps to contain and remediate the breach, and reasonably cooperate with Customer’s own notification obligations. Tentunit’s notification is not an admission of fault or liability; Customer remains responsible for deciding whether and how to notify supervisory authorities and data subjects in respect of Tenant Data.
9. Sub-processors
Tentunit relies on a short list of vetted vendors (like Stripe for payments). This section sets the rules for adding or changing them and preserves Customer’s right to object.
9.1 General Authorization
Customer provides a general authorization for Tentunit to engage Sub-processors to process Tenant Data, including those listed in Schedule 1 — currently the Stripe entities (payments and identity verification). Any additional sub-processors (for example, hosting, email delivery, analytics, or AI model providers) will be added to Schedule 1 with 30 days’ notice per Section 9.3.
9.2 Flow-Down Obligations
Before permitting any Sub-processor to process Tenant Data, Tentunit shall carry out reasonable due diligence and impose on the Sub-processor, by written contract, data protection obligations materially no less protective than those set out in this DPA. Tentunit remains fully liable to Customer for the performance of each Sub-processor’s obligations.
9.3 Changes and Objection Right
Tentunit will give Customer at least 30 days’ advance notice of any intended addition or replacement of a Sub-processor (via email or an in-product subscription mechanism). Customer may object on reasonable, documented data protection grounds within the notice period. If the parties cannot resolve the objection in good faith, Customer may terminate the affected Services and receive a pro-rata refund of prepaid, unused fees for those Services. If Customer does not object within the notice period, the change is deemed accepted.
10. International Transfers
Tenant Data protected by EU or UK law may be processed in the United States; this section puts the legally required transfer mechanisms and safeguards in place automatically.
10.1 EU Transfers — SCCs
Where Tenant Data protected by the GDPR is transferred to Tentunit in the United States (or another country not benefiting from an adequacy decision), the parties incorporate the EU SCCs, Module Two (controller → processor) into this DPA by reference, with Customer as data exporter and Tentunit as data importer. The SCCs are completed as follows: Clause 7 (docking clause) is included; Clause 9(a), Option 2 applies with a 30-day notice period (general authorization); the optional language in Clause 11(a) is not included; Clause 17 is governed by the law of Ireland; and Clause 18 designates the courts of Ireland. Annexes I, II, and III of the SCCs are deemed completed by the details in Section 3 and Schedule 3 (Annex I), Schedule 2 (Annex II), and Schedule 1 (Annex III) of this DPA, respectively.
10.2 UK Transfers — UK Addendum
For transfers subject to the UK GDPR, the UK Addendum applies and amends the SCCs as set out therein. Tables 1–3 of the UK Addendum are deemed completed with the corresponding details in this DPA and its Schedules, and for Table 4 either party may end the UK Addendum as set out in its Section 19.
10.3 Supplementary Measures and Transfer Impact Assessments
Tentunit applies supplementary measures to protect transferred Tenant Data, including encryption in transit and at rest, access minimization, and the organizational safeguards in Schedule 2. On Customer’s reasonable request, Tentunit will provide information reasonably available to it to assist Customer in conducting and documenting a transfer impact assessment, including about the legal regimes applicable to Tentunit and its Sub-processors and the safeguards applied.
10.4 Government Access Requests
If Tentunit receives a legally binding request from a public authority for access to or disclosure of Tenant Data, Tentunit will, unless legally prohibited from doing so: (a) promptly notify Customer of the request; (b) review the legality of the request and challenge it where it lacks a valid legal basis or where a challenge is otherwise reasonably available under applicable law; (c) disclose only the minimum data necessary to comply with a valid, binding request; and (d) document each request and its outcome. Where notification is prohibited, Tentunit will use reasonable efforts to obtain a waiver of the prohibition.
11. Audits & Demonstration of Compliance
Customer is entitled to verify that Tentunit keeps its promises, through the audit rights set out in this Section.
11.1 Compliance Information
Tentunit shall make available to Customer all information reasonably necessary to demonstrate compliance with the obligations laid down in this DPA and GDPR Article 28, and shall allow for and contribute to audits, including inspections, conducted by Customer or an auditor mandated by Customer, in each case as set out in this Section 11.
11.2 Audit Rights
Customer (or an independent auditor bound by confidentiality obligations reasonably acceptable to Tentunit) may audit Tentunit’s compliance with this DPA once per 12-month period, on at least 30 days’ written notice, during normal business hours, without unreasonably disrupting Tentunit’s operations or compromising other customers’ data. If Tentunit obtains third-party security attestations (e.g., SOC 2) in the future, Tentunit may offer such reports in satisfaction of audit requests. Audit findings are Tentunit’s confidential information. Each party bears its own audit costs. Nothing in this Section limits any non-waivable audit right under the SCCs.
12. Return & Deletion of Tenant Data
When the relationship ends, Customer gets a window to take its data out; after that, Tentunit deletes it — except the narrow records the law forces Tentunit to keep.
12.1 Export Window
For 60 days following termination or expiration of the Agreement, Customer may export Tenant Data via the Services’ export tools or by written request to [email protected]. During this window, Tentunit will continue to protect Tenant Data under this DPA but is not obliged to provide the full Services.
12.2 Deletion
After the export window, Tentunit will delete Tenant Data within a further 30 days, including deletion from backups in the ordinary course of backup rotation. Until expired, backup copies remain protected by the measures in Schedule 2.
12.3 Certification of Deletion
Upon Customer’s written request made within a reasonable period after the deletion deadline, Tentunit will certify in writing that Tenant Data has been deleted in accordance with this Section 12, subject to the carve-out in Section 12.4.
12.4 Legal Retention Carve-Out
Tentunit may retain Tenant Data to the extent and for the period required by applicable law (for example, financial, tax, or anti-money-laundering record-keeping). Retained data remains subject to the confidentiality, security, and use-limitation obligations of this DPA, is isolated from further active processing, and is deleted when the legal retention obligation ends.
13. CCPA Service-Provider Terms
For California residents’ data, this section makes the legally required “service provider” commitments: Tentunit does not sell tenants’ data or use it for anything beyond running the service for Customer.
13.1 Service-Provider Restrictions
To the extent Tenant Data includes personal information of California residents, Customer discloses it to Tentunit only for the limited and specified business purposes described in Section 3 and Schedule 3, and Tentunit acts as Customer’s service provider. Tentunit:
will not sell or share (for cross-context behavioral advertising) Tenant Data;
will not retain, use, or disclose Tenant Data for any purpose other than performing the Services under the Agreement, or outside the direct business relationship with Customer, except as permitted by the CCPA and its regulations;
will not retain, use, or disclose Tenant Data for any commercial purpose other than the business purposes specified in the Agreement, except as permitted by the CCPA; and
will not combine Tenant Data with personal information received from other sources, except as permitted for the CCPA’s enumerated business purposes (for example, security, fraud prevention, and service improvement to the extent permitted).
13.2 Certification and Compliance Notice
Tentunit certifies that it understands the restrictions in Section 13.1 and will comply with them. Tentunit will notify Customer promptly if it makes a determination that it can no longer meet its obligations under the CCPA, in which case Customer may, upon notice, take reasonable and appropriate steps to stop and remediate any unauthorized use of Tenant Data. Customer may exercise the monitoring rights contemplated by the CCPA through the audit and information rights in Section 11.
13.3 Consumer Requests and Deidentification
Tentunit will assist Customer in responding to verifiable consumer requests under the CCPA in the manner described in Section 7.1. Where Tentunit creates or receives deidentified data derived from Tenant Data, Tentunit will: (a) take reasonable measures to ensure it cannot be associated with a consumer or household; (b) maintain and use it only in deidentified form and not attempt to reidentify it, except as the CCPA permits to test deidentification; and (c) contractually require recipients to do the same.
14. Liability
Liability under this DPA follows the cap the parties already negotiated in the Business ToS — with the exceptions the law itself requires.
Each party’s liability, taken together in the aggregate, arising out of or relating to this DPA (including, to the maximum extent permitted, the SCCs and UK Addendum) is subject to the limitations and exclusions of liability in the Business ToS, applied in the aggregate across the Agreement and this DPA and not separately for each. Nothing in this Section 14 limits: (a) either party’s liability to data subjects under Data Protection Laws or under Clause 12 of the SCCs; or (b) any liability that cannot be limited or excluded under applicable law.
15. Precedence, Governing Law & General
This section resolves conflicts between documents (this DPA wins on data protection matters) and covers housekeeping.
15.1 Order of Precedence
If this DPA conflicts with the Agreement or any other agreement between the parties, this DPA controls with respect to the processing of Tenant Data and the parties’ data protection obligations. If the SCCs or the UK Addendum conflict with this DPA, the SCCs or the UK Addendum control for the transfers they govern; nothing in this DPA or the Agreement modifies the SCCs or prejudices the fundamental rights of data subjects.
15.2 Governing Law and Severability
Except where the SCCs or UK Addendum mandate otherwise, this DPA is governed by the governing law and venue specified in the Business ToS. If any provision of this DPA is held invalid or unenforceable, the remainder remains in effect, and the parties will replace the affected provision with a valid one that most closely reflects its intent.
15.3 Updates and Contact
Tentunit may update this DPA where required to maintain compliance with Data Protection Laws, and will notify Customer of material updates. Questions about this DPA: [email protected] (or [email protected] for legal notices).
Schedule 1 — Sub-processors
This Schedule serves as Annex III to the SCCs (list of sub-processors).
Tentunit will update this Schedule with 30 days’ notice before engaging any additional sub-processor (for example, hosting, email delivery, analytics, or AI model providers).
The current, complete list is maintained at the sub-processor page linked in Customer’s account and is updated per Section 9.3.
Schedule 2 — Technical & Organizational Measures
This Schedule serves as Annex II to the SCCs and describes the measures implemented under Section 6.
2.1 Access Control
Role-based access controls (RBAC) and least-privilege provisioning for all systems processing Tenant Data;
multi-factor authentication for personnel access to production systems;
unique, individually attributable accounts; prompt access revocation on role change or departure; periodic access reviews;
audit logging of administrative access and material actions on Tenant Data, with log review and retention procedures.
2.2 Encryption
TLS 1.2+ for Tenant Data in transit over public networks;
industry-standard encryption (e.g., AES-256) for Tenant Data at rest;
managed key storage with restricted access and key rotation practices.
2.3 Availability & Backups
Redundant infrastructure across availability zones;
routine encrypted backups with defined rotation schedules;
documented disaster recovery and business continuity procedures with periodic testing of restore capability.
2.4 Testing & Secure Development (DevSecOps)
Firewalls, network segmentation, and vulnerability management with risk-based remediation timelines;
periodic penetration testing by qualified testers;
mandatory code review, dependency and static analysis scanning in the build pipeline;
separation of production and non-production environments; no Tenant Data in non-production environments without equivalent safeguards.
2.5 Incident Management
Documented, tested incident response plan with defined roles, escalation paths, and severity classification, supporting the 72-hour notification commitment in Section 8;
post-incident reviews and corrective-action tracking.
2.6 Vendor Management
Security and privacy due diligence before onboarding Sub-processors;
contractual flow-down of data protection and security obligations per Section 9.2;
periodic reassessment of Sub-processors’ compliance posture.
2.7 Personnel Security & Training
Written confidentiality undertakings for all personnel with access to Tenant Data;
background checks where lawful and proportionate;
regular, role-appropriate security and privacy training, including onboarding and refresher training.
2.8 Physical Security
Data centers operated by leading cloud providers with certified physical access controls (badged entry, surveillance, environmental protections);
Tentunit office controls restricting physical access to systems and media.
Schedule 3 — Description of Processing (Annex I to the SCCs)
Item
Description
Data exporter
Customer (landlord, property manager, or other subscribing entity) — controller (or processor acting for a property owner)
Tenants; rental applicants; guarantors and co-signers; other individuals whose data Customer submits (e.g., emergency contacts, occupants)
Categories of personal data
Identity data (name, date of birth, government ID details where collected); contact data (email, phone, postal address); lease data (unit, lease terms, rent amounts, move-in/move-out dates); payment records (transaction history, payment status, bank/card tokens held by the payment processor); communications (messages, notices, support correspondence); uploaded documents (leases, applications, inspection reports, deposit itemizations)
Special categories of data
Not intended. The Services are not designed for GDPR Article 9 data; Customer must not submit such data except where strictly necessary and lawful (Section 3.3)
Frequency of transfer
Continuous, for the duration of the Services
Nature of processing
Hosting, storage, transmission, organization, structuring, retrieval, analysis, and display
Purpose of processing
Provision of the Services (rent collection, tenant screening support, lease and document management, tenant communications), support, and compliance with Customer’s documented instructions
Duration of processing / retention
Term of Customer’s subscription, plus 60-day post-termination export window and deletion within a further 30 days (Section 12), subject to the legal retention carve-out
Transfers to sub-processors
As listed in Schedule 1; same subject matter, nature, and duration as above
Competent supervisory authority
Determined in accordance with Clause 13 of the SCCs
Tentunit Privacy Policy — Business Supplement
Version 1.1 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business customers (landlords and property managers) and their tenants
1. Why This Supplement Exists
The general Tentunit Privacy Policy describes the consumer marketplace, where Tentunit decides how personal information is used. Tentunit Business works differently, and this Supplement explains how.
1.1 Purpose and Relationship to the Privacy Policy
The Tentunit Privacy Policy describes how Tentunit, Inc. handles personal information on the consumer marketplace, where Tentunit determines the purposes and means of processing (acting as the “controller”). When a landlord or property management company uses Tentunit Business to manage tenancies, the business customer controls the tenant data and Tentunit processes it on the customer’s instructions under a binding Data Processing Addendum (the “DPA”). This Supplement explains that split, who is responsible for what, and how individuals can exercise their rights.
1.2 Precedence
Where this Supplement conflicts with the general Privacy Policy in relation to Tentunit Business accounts, this Supplement controls. Where this Supplement conflicts with the DPA in relation to the processing of Tenant Data, the DPA controls.
2. The Controller / Processor Split — With Worked Examples
The same platform holds three different kinds of data, with three different legal owners. This section gives concrete examples so you can tell them apart.
2.1 Tenant Data — Customer Is the Controller; Tentunit Is the Processor
“Tenant Data” is personal information about tenants, applicants, and guarantors that a Business customer enters into or collects through the software. The Business customer is the controller (and decides why and how the data is used); Tentunit acts as a processor (or CCPA “service provider”) and processes it only per the customer’s instructions and the DPA. Worked examples of Tenant Data:
Maintenance records: a photo of a leaking radiator a tenant uploads with a repair request, the repair ticket history, and the contractor notes attached to it;
Chat logs: in-app messages between a tenant and the property manager about a late payment plan or a move-out inspection;
Guarantor information: the name, address, income declaration, and signed guarantee document of a parent co-signing a student tenant’s lease;
Lease and applicant files: rental applications, signed leases, government ID copies collected by the landlord, deposit itemizations, inspection reports;
Payment history within the ledger: rent charges, payment statuses, arrears notes, and late-fee records that the landlord maintains in the platform.
2.2 Business Account Data — Tentunit Is the Controller
“Business Account Data” is information about the Business customer itself and its authorized users, which Tentunit processes for its own purposes as controller under the general Privacy Policy. Worked examples:
the account holder’s identity and login credentials, and the names and emails of staff seats;
KYB/business-verification records submitted during onboarding;
billing and subscription data (plan, invoices, payment method reference);
support tickets and correspondence between the customer and Tentunit;
product usage analytics and security logs described in Section 6.
2.3 Payment Data — Tentunit and Stripe as Independent Controllers
Tentunit and Stripe act as independent controllers for payment data required to execute payment transactions — for example, the bank account or card details a tenant supplies to pay rent, and the transaction records Stripe must keep under financial regulation. This processing is described in the Payments Terms and in Stripe’s own privacy policy. The rent ledger entries the landlord sees remain Tenant Data under Section 2.1.
2.4 Edge Cases
Some records touch more than one category: for example, a chargeback dispute involves Tenant Data (the ledger), payment data (the Stripe transaction), and Business Account Data (the customer’s support ticket). In such cases, each element is governed by the rules for its category.
3. Tenant Rights — How Requests Are Routed
If your landlord manages your tenancy through Tentunit Business, your landlord — not Tentunit — is legally responsible for answering your privacy requests about Tenant Data. Here is exactly what happens when you contact us.
3.1 Who Answers What
Your landlord is responsible for the lawful basis of processing your Tenant Data and for responding to your requests to access, correct, delete, restrict, or port that data, or to object to its processing. Tentunit answers requests concerning data it controls (for example, if you also hold a Tentunit consumer marketplace account, or for payment data Tentunit controls under Section 2.3).
3.2 Step-by-Step Routing Flow
You submit a request — to your landlord directly, or to [email protected] if you are unsure who is responsible.
Tentunit triages the request: if it concerns Tenant Data, Tentunit does not respond substantively but identifies the responsible Business customer.
Tentunit forwards the request to that customer within the timeframe committed in the DPA and tells you it has done so, with the landlord’s contact point where available.
The landlord responds to you within the deadline that applies to it under law (e.g., one month under the GDPR, extendable as the law allows).
Tentunit assists the landlord behind the scenes — via the platform’s search, correction, export, and deletion tools — as required by the DPA.
If the request concerns data Tentunit controls, Tentunit handles it directly under the general Privacy Policy and confirms the outcome to you.
You can always contact [email protected] and we will route your request; contacting us first never invalidates your request.
4. Geographic Scope & International Transfers
Tentunit Business is offered on both sides of the Atlantic, and the protections that apply depend on where you are.
4.1 Where the Service Operates
Tentunit Business is offered in the United States and the European Union/UK.
4.2 United States (including CCPA)
Tentunit acts as a “service provider” under the California Consumer Privacy Act (CCPA/CPRA) with respect to Tenant Data, and does not sell or share Tenant Data for cross-context behavioral advertising. California residents’ requests concerning Tenant Data are routed to the responsible Business customer as described in Section 3.
4.3 EU/UK and Transfer Mechanisms
For processing subject to the GDPR or UK GDPR, the DPA governs Tenant Data and incorporates the European Commission’s Standard Contractual Clauses (Module 2: controller → processor) for transfers to the United States, supplemented by the UK Addendum for UK-governed transfers. Tentunit applies supplementary safeguards (encryption in transit and at rest, access minimization) as described in the DPA.
4.4 EU and UK Representatives
Tentunit has no EU or UK establishment. Before actively offering the Service to EU/UK customers, Tentunit will appoint an EU representative under GDPR Article 27 and a UK representative as required, and will publish their details here and in the general Privacy Policy.
5. Sub-processors
Tentunit does not build everything itself; it uses a short, vetted list of vendors — and Business customers are told before that list changes.
5.1 Current Sub-processors
Tentunit uses vetted sub-processors to deliver the service, currently: Stripe, Inc. (payments and identity verification, United States), Stripe Payments Europe, Ltd. (EEA), and Stripe Payments UK, Ltd. (UK). Tentunit will update this list with 30 days’ notice before engaging any additional sub-processor (for example, hosting, email delivery, analytics, or AI model providers). The current, authoritative list is maintained in Schedule 1 of the DPA and at the sub-processor page linked in the customer’s account.
5.2 Change Notice and Objection
Business customers are notified of sub-processor additions or replacements at least 30 days in advance and may object on reasonable data protection grounds as described in the DPA. Each sub-processor is bound by written terms materially no less protective than the DPA.
6. Business Account Data: Analytics, Telemetry & Marketing
This section explains what Tentunit collects about how Business customers use the product, why, on what legal basis, and how to opt out. It applies to Business Account Data, not Tenant Data.
6.1 What Telemetry We Collect
For Business customer users (landlord and property-manager accounts), Tentunit collects: feature-usage events (which screens and tools are used, and how often); performance and diagnostic data (error reports, load times, device/browser type); security logs (login events, IP addresses, authentication outcomes); and support interaction records. Telemetry is keyed to the business user’s account, and is pseudonymized where feasible before analysis. Tentunit does not use Tenant Data for its own analytics beyond what the DPA permits for providing and securing the service.
6.2 Purposes and Legal Bases
We use this telemetry to: operate, secure, and troubleshoot the service (legal basis: performance of our contract with the Business customer, and legitimate interests in security and fraud prevention); understand aggregate feature adoption to improve the product (legal basis: legitimate interests, balanced against users’ rights via pseudonymization and aggregation); and meet legal and accounting obligations (legal basis: legal obligation).
6.3 Opt-Outs
Business users may object to analytics processing based on legitimate interests by emailing [email protected] or using in-product analytics settings where available. Security logging and telemetry strictly necessary to deliver the contracted service cannot be disabled while the account remains active.
6.4 Marketing to Business Contacts
Tentunit may send product news, feature announcements, and commercial offers to Business customer contacts on the legal basis of legitimate interests in business-to-business marketing (or consent where local law requires it, for example under EU/UK e-privacy rules for electronic marketing). Every marketing message includes a working unsubscribe link, and opt-outs are honored promptly and do not affect transactional or service messages (such as billing notices, security alerts, or breach notifications). Tentunit does not use Tenant Data for marketing.
6.5 Cookies
Cookies and similar technologies used on Tentunit websites and in the product — including any analytics cookies — are described in the Tentunit Cookie Notice, which explains categories, durations, and consent choices. Where consent is required (EU/UK), non-essential cookies are set only after consent.
7. Security and Breach Notification
Tenant Data is protected with strong technical controls, and Business customers hear about incidents fast enough to meet their own legal deadlines.
7.1 Security Measures
Tenant Data is encrypted in transit and at rest, with role-based access controls and audit logging. The full set of technical and organizational measures — covering access control, encryption, backups, testing, incident response, vendor management, personnel training, and physical security — is set out in Schedule 2 of the DPA.
7.2 Breach Notification
If a personal data breach affects Tenant Data, Tentunit notifies the affected Business customer without undue delay and no later than 72 hours after becoming aware, with the information the customer needs for its own regulatory notifications (nature of the breach, categories and approximate volumes affected, likely consequences, and remediation measures), supplemented in phases as the investigation progresses. The Business customer remains responsible for any notifications it owes to supervisory authorities and tenants.
8. Retention and Deletion
Data lives only as long as the business relationship requires — plus a window to take it with you.
8.1 During the Subscription
Tenant Data is retained for as long as the Business customer’s subscription is active and per its instructions; customers can delete individual records at any time through the product.
8.2 After Cancellation
After cancellation, Tenant Data is available for export for 60 calendar days, then deleted within a further 30 days, except records Tentunit must retain by law (e.g., financial transaction records retained under tax and anti-money-laundering rules). Legally retained records are isolated, remain protected under the DPA’s security terms, and are deleted when the retention obligation ends. Deletion certification is available on written request as described in the DPA.
8.3 Business Account Data
Business Account Data is retained per the general Privacy Policy (typically for the life of the account plus applicable limitation and record-keeping periods).
9. What Business Customers Must Do
Because the Business customer is the controller of Tenant Data, several compliance duties sit with the customer, not with Tentunit. The most important ones are set out here.
9.1 Lawful Basis, Notices, and Rights Handling
Business customers must: (a) have a lawful basis (and, where needed, provide notices or obtain consents) for the Tenant Data they process through Tentunit; (b) respond to tenant privacy rights requests within the legally required deadlines, using Tentunit’s assistance under the DPA; and (c) keep Tenant Data accurate and limited to what the tenancy relationship requires.
9.2 Screening and Background Checks
Tentunit does not currently offer screening or background-check features; if you collect such data outside the platform, do not upload consumer reports into the Service. Customers who conduct tenant screening outside the platform must comply with all applicable law, in particular:
FCRA permissible purpose: obtain consumer reports only with a permissible purpose (tenant screening), provide required disclosures, and obtain the applicant’s authorization where required;
Adverse action: where a customer declines an applicant, requires a higher deposit, or imposes other adverse terms based in whole or in part on a consumer report, the customer must follow the FCRA adverse-action process (pre-adverse and adverse action notices, the reporting agency’s contact details, and the applicant’s dispute rights);
State and local limits: honor state and local restrictions on the use of criminal history, eviction records, and credit information in housing decisions (including “fair chance” and lookback-period rules), which may be stricter than federal law;
Fair housing / disparate impact: apply screening criteria consistently and be aware that facially neutral criteria (such as blanket criminal-record bans) can create unlawful disparate impact under the Fair Housing Act and equivalent state laws. Customers should document individualized assessments where appropriate.
9.3 Prohibited Data — Special Categories and Children
The service is not designed for special categories of personal data (GDPR Article 9 — e.g., health records, biometric identifiers, data revealing race, religion, or sexual orientation) or comparable “sensitive data” beyond what is inherent in tenancy records; customers must not upload such data without Tentunit’s prior written agreement. The service is not directed to children, and customers must not create tenant profiles designed to collect personal data directly from children; where a household includes minors, customers should record only the minimum occupancy information the tenancy lawfully requires.
10. Changes to This Supplement
We may need to update this Supplement, but material changes will not take effect silently.
Tentunit may update this Supplement from time to time, for example to reflect new features, legal developments, or the designation of the EU/UK representatives. For material changes, Tentunit will give Business customers at least 30 days’ advance notice (by email or in-product notice) before the change takes effect; continued use of Tentunit Business after the effective date constitutes acceptance. Non-material changes (such as clarifications or contact-detail updates) may take effect on posting, with the version number and effective date updated above.
11. Contact and Complaint Escalation
Questions and complaints follow a simple ladder: support first, then the privacy team, then — for EU/UK individuals — your data protection regulator.
11.1 Layered Contact Points
Support (first line): general account or product questions — [email protected].
Privacy team: privacy questions, rights requests, and requests to be routed to a landlord — [email protected].
If you are not satisfied with the response, you may escalate in writing to [email protected] marked “Escalation,” and Tentunit will have the matter reviewed by staff responsible for privacy compliance. Individuals in the EU or UK also have the right, at any time, to lodge a complaint with a supervisory authority — in the EU, the data protection authority of your habitual residence, place of work, or the place of the alleged infringement; in the UK, the Information Commissioner’s Office (ICO). For Tenant Data, complaints about the landlord’s processing decisions should be directed to the landlord as controller, but nothing prevents you from contacting a supervisory authority directly.
Tentunit Business — User Roles & Permissions Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This page is informational. It explains, but does not override, the Business Account Terms, which controls.
1. Overview
Tentunit Business uses role-based access control so each member of your team sees and does only what their job requires. This page explains the available roles, what each can do, and how to manage them responsibly.
1.1 What This Page Covers
This page describes the six standard roles available in every Tentunit Business account, a summary permission matrix, and Tentunit’s recommendations for assigning and reviewing access. It is informational: your binding obligations for staff access — including attribution of all Authorized User actions to your business, credential hygiene, and prompt deprovisioning — are set out in the Business Account Terms, and restrictions on credential sharing appear in the Acceptable Use Policy.
1.2 How Roles Fit Into Your Account
Every person who accesses your account must be an Authorized User with an individual, named login and exactly one assigned role per workspace. Roles determine feature access; they do not change who is legally responsible. Under the Business Account Terms, all actions taken by your staff are attributed to your business, regardless of role.
2. Role Definitions
Six standard roles cover the typical property management team. Assign each person the narrowest role that lets them do their job.
2.1 Account Owner
The Account Owner holds ultimate administrative control of the account. There is exactly one Account Owner per account. The Owner can do everything an Administrator can, plus actions reserved to the Owner alone: transferring ownership, closing the account, accepting updated legal terms, and changing the payout destination bank account. The Owner should be a principal of the business — ownership belongs to the legal entity, and control disputes are resolved as described in the Business Account Terms.
2.2 Administrator
Administrators run the account day to day at full breadth: managing billing and the subscription plan, inviting and removing staff, assigning roles, configuring properties and rent schedules, initiating refunds, and exporting data. Use this role sparingly — typically for an operations lead or office manager who genuinely needs account-wide control.
2.3 Property Manager
Property Managers handle tenancy operations for the properties assigned to them: listings, applications, leases, rent schedules, tenant messaging, and maintenance coordination. They can initiate tenant refunds for their properties but cannot touch subscription billing, staff management, or payout settings.
2.4 Accounting / Finance
The Accounting/Finance role is for bookkeepers and controllers. It provides visibility into payments, payouts, invoices, and reconciliation reports, plus the ability to manage subscription billing details, initiate refunds, and export financial data. It does not include staff management or tenant-facing operations such as messaging.
2.5 Maintenance
The Maintenance role is for maintenance staff and coordinators. It provides access to maintenance requests, work orders, unit access notes, and tenant messaging limited to maintenance threads. It provides no access to financial data, billing, or personal data beyond what a work order requires.
2.6 Read-Only
Read-Only users can view dashboards, properties, and reports (including payout visibility) but cannot create, modify, export, or send anything. This role suits owners’ advisors, auditors during a review, and staff in training.
3. Access by Role
The matrix below summarizes standard permissions. It is a summary of product behavior, which may evolve; the in-app role settings are the operative reference.
3.1 Permission Matrix
Capability
Account Owner
Administrator
Property Manager
Accounting/Finance
Maintenance
Read-Only
Manage billing (plan, payment method, invoices)
Yes
Yes
No
Yes
No
No
Manage staff (invite, remove, assign roles)
Yes
Yes
No
No
No
No
Configure rent schedules
Yes
Yes
Yes (assigned properties)
No
No
No
Initiate refunds
Yes
Yes
Yes (assigned properties)
Yes
No
No
View payouts
Yes
Yes
Yes (assigned properties)
Yes
No
Yes
Export data
Yes
Yes
Yes (assigned properties)
Yes (financial data)
No
No
Message tenants
Yes
Yes
Yes
No
Yes (maintenance threads)
No
3.2 Owner-Only Actions
Certain actions sit above the matrix and are reserved to the Account Owner: transferring account ownership, changing the payout bank account, closing the account, and accepting amended terms on behalf of the business.
3.3 Property Scoping
Property Manager and Maintenance roles can be scoped to specific properties or portfolios, so a manager for one building cannot see another building’s tenants or finances. Enterprise plans support custom roles and API-scoped credentials; see your Order Form.
3.4 Choosing the Right Role
A quick rule of thumb: if a person only needs to see information, use Read-Only; if they work with tenants and units, use Property Manager or Maintenance with property scoping; if they work with money and books, use Accounting/Finance; and reserve Administrator for the small number of people who genuinely manage the account itself. Role changes take effect immediately, and a user’s active sessions are re-evaluated against their new permissions, so it is safe to downgrade first and adjust later if something breaks.
4. Permission Management Responsibility
Tentunit provides the controls; deciding who gets access is your responsibility. These practices keep that responsibility manageable.
4.1 You Assign and Review Roles
Your business — through the Account Owner and Administrators — decides who receives access and at what level, and is responsible for keeping assignments correct as people join, move, and leave. Tentunit does not assign roles within your account.
4.2 Least Privilege
Grant each Authorized User the minimum role, and the narrowest property scope, needed for their duties. Prefer Property Manager over Administrator, Read-Only over Accounting/Finance, and scoped access over account-wide access. Resist “just make them an admin” — most permission incidents trace back to over-broad roles.
4.3 Quarterly Access Review
We recommend reviewing the full Authorized User list at least quarterly: confirm each person still works for you, still needs their role, and still needs their property scope. Downgrade or remove anything unused. The staff list and role-change history in account settings support this review.
4.4 Immediate Offboarding
Deactivate an Authorized User immediately upon departure or role change — do not wait for a scheduled review. Under the Business Account Terms, actions taken under live credentials are attributed to your business even after an employee has left, until you deprovision them.
5. Security Expectations
Good role hygiene only works alongside good credential hygiene. These are the security practices we expect around user access.
5.1 Multi-Factor Authentication
MFA is strongly recommended for every Authorized User and expected for the Account Owner, Administrators, and Accounting/Finance users, whose roles can move money or data. Administrators can encourage adoption by reviewing MFA status in the staff list.
5.2 Sessions and Devices
Authorized Users should sign out on shared or public devices, and Administrators should terminate active sessions for any user whose device is lost or whose account may be compromised. Sessions expire automatically after extended inactivity.
5.3 No Credential Sharing
Every login is individual. Sharing passwords, pooling a login among staff, or using group mailboxes as user accounts is prohibited by the Acceptable Use Policy and the Business Account Terms — and it destroys the audit trail that protects you in a dispute.
5.4 Audit Logs
Tentunit retains audit logs of role changes, staff invitations and removals, and other security-relevant account events. These logs support your quarterly reviews, internal investigations, and dispute resolution, and are available to Administrators in account settings.
5.5 Incident Reporting
Report suspected credential compromise, unauthorized access, or any security concern to [email protected] immediately. Prompt reports let us secure the account quickly; Tentunit’s own breach notification commitments to business customers (within 72 hours of confirming a breach affecting you) are described in the Data Processing Addendum.
Tentunit Business — Security & Incident Response Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This page is informational. It explains, but does not override, the Data Processing Addendum and the Platform Terms of Service, which control.
1. Overview & Definitions
This page explains how Tentunit prepares for, detects, and responds to security events affecting Tentunit Business, and what you can expect from us if something goes wrong. The binding commitments — including breach-notification timelines and liability terms — live in the Data Processing Addendum and the Platform Terms of Service.
1.1 Purpose and Scope
This Security & Incident Response Policy describes Tentunit’s incident-response program for Tentunit Business, covering the systems Tentunit operates and the Customer Data and Tenant Data it processes. It does not cover systems you operate yourself (your devices, email accounts, or networks) or services you contract directly with third parties, although Section 6 describes how to report problems you observe anywhere in the ecosystem.
1.2 Key Definitions
“Security Incident” means any event that actually or reasonably appears to compromise the confidentiality, integrity, or availability of Tentunit systems or the data they process — for example, unauthorized access attempts, malware, denial-of-service attacks, or significant misconfigurations. Not every Security Incident involves personal data.
“Personal Data Breach” means the subset of Security Incidents involving accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data (including Tenant Data), consistent with the definition in the Data Processing Addendum and applicable data protection law (including the GDPR and UK GDPR).
1.3 Why the Distinction Matters
The classification drives the response: all Security Incidents follow the lifecycle in Section 2, but only Personal Data Breaches trigger the customer-notification commitments described in Section 3.1 and the corresponding obligations in the Data Processing Addendum.
2. Incident Lifecycle
Tentunit follows a structured, repeatable process for every incident, from first alert to final lessons learned. This section walks through the stages.
2.1 Detection
Tentunit maintains monitoring of its production environment on a 24/7 basis, using automated alerting on infrastructure, application, and security telemetry, supplemented by reports from employees, customers, and security researchers. Suspicious signals are routed to the security team promptly for evaluation.
2.2 Triage and Severity Classification
Each potential incident is triaged to confirm whether it is genuine, determine its scope, and assign a severity level based on the sensitivity of affected data, the number of customers and tenants potentially impacted, and the effect on service availability. Severity classification determines escalation paths, response urgency, and who is engaged internally — including legal and privacy teams whenever personal data may be involved.
2.3 Containment
Once an incident is confirmed, the immediate priority is to stop it from spreading: isolating affected systems, revoking compromised credentials or sessions, blocking malicious traffic, and disabling exploited functionality where necessary. Containment decisions balance stopping the threat against preserving evidence (see Section 5.3).
2.4 Eradication
After containment, Tentunit removes the root cause — eliminating malware or unauthorized access paths, patching exploited vulnerabilities, correcting misconfigurations, and hardening the affected components against recurrence.
2.5 Recovery
Affected systems and data are restored to normal operation from trusted builds and backups, with heightened monitoring during the recovery period to confirm the threat has not persisted. Service-availability impacts during recovery are handled under the Platform Availability, Support & SLA.
2.6 Post-Incident Review
Every significant incident concludes with a post-incident review that documents the timeline, root cause, impact, and effectiveness of the response, and produces tracked corrective actions. Lessons learned feed back into controls, monitoring rules, and this program.
3. User Notification Rules
If an incident affects you or your tenants, you should hear it from us — clearly and quickly. This section explains when and how Tentunit notifies customers.
3.1 Personal Data Breaches
Where a Personal Data Breach affects Tenant Data or other Customer Data, Tentunit will notify affected business customers without undue delay and in any event within 72 hours of becoming aware of the breach, as committed in the Data Processing Addendum. Because you are typically the data controller for your Tenant Data, Tentunit’s notification is designed to enable you to meet your own obligations to regulators and affected individuals; notifying tenants and supervisory authorities is generally your responsibility as controller, and Tentunit will provide reasonable assistance as described in the Data Processing Addendum.
3.2 Service Incidents
For incidents affecting availability or performance without a Personal Data Breach (outages, degradations, disruptive maintenance events), Tentunit communicates through its status page and, for significant events, by email to account contacts. Uptime commitments and service credits are governed by the Platform Availability, Support & SLA.
3.3 What a Notification Contains
A breach notification will describe, to the extent known at the time: the nature of the incident; the categories and approximate volume of data and individuals affected; the likely consequences; the measures taken or proposed to address the breach and mitigate harm; and a contact point ([email protected]) for follow-up. Where full details are not yet available, Tentunit provides information in phases rather than delaying the initial notice.
3.4 Law-Enforcement Holds
In limited cases, law enforcement may lawfully require Tentunit to delay or restrict notification so as not to compromise an active investigation (“no tipping off”). In those cases, Tentunit will notify affected customers as soon as, and to the fullest extent, legally permitted.
4. Containment & Remediation
Beyond the immediate lifecycle, Tentunit applies a standard toolkit of containment and remediation measures scaled to the incident. This section summarizes the main ones.
4.1 Credential and Access Controls
Compromised or suspect credentials, API keys, tokens, and sessions are rotated or revoked promptly. Where warranted, Tentunit may force password resets or re-authentication for affected accounts and will tell you when it does so.
4.2 Isolation and Traffic Controls
Affected hosts, containers, or network segments are isolated from production, and malicious sources are blocked at the network edge, to limit lateral movement while the investigation proceeds.
4.3 Patching and Hardening
Exploited vulnerabilities are patched or mitigated with priority appropriate to their severity, and related components are reviewed for the same weakness. Fixes are validated before affected services return to normal operation.
4.4 Third-Party Forensics
For incidents that are complex, high-severity, or involve potential legal exposure, Tentunit engages independent digital-forensics and incident-response specialists to support the investigation, validate findings, and strengthen the evidentiary record.
5. Investigation & Resolution
Closing the ticket is not the end of the job. Tentunit investigates until the cause is understood, fixes are in place, and obligations to regulators and customers are met.
5.1 Root-Cause Analysis
Significant incidents receive a structured root-cause analysis that looks beyond the immediate trigger to contributing factors in architecture, process, and tooling, so that fixes address the underlying weakness rather than the symptom.
5.2 Corrective Actions
Corrective and preventive actions identified in the analysis are assigned owners and tracked to completion. Where an incident reveals a systemic issue, remediation may include changes to controls, vendor arrangements, or product design.
5.3 Evidence Preservation
Tentunit preserves logs, forensic images, and other relevant records associated with significant incidents in a manner that maintains their integrity, supporting regulatory inquiries, legal proceedings, and customer questions. Retention of these records is handled consistently with the Audit & Record Retention Policy.
5.4 Regulator Cooperation
Tentunit cooperates in good faith with supervisory authorities and other competent regulators in connection with Personal Data Breaches and other reportable incidents, and provides reasonable assistance to customers responding to regulator inquiries about incidents affecting their data, as described in the Data Processing Addendum.
6. Customer Responsibilities
Security is shared: Tentunit protects the platform, and you protect your accounts and tell us quickly when something looks wrong. This section covers your side.
6.1 Report Suspected Incidents
If you suspect a security incident affecting your Tentunit Business account or data — unauthorized logins, unexpected configuration changes, phishing that impersonates Tentunit, suspicious tenant-facing messages — report it promptly to [email protected] with as much detail as you can safely provide. Early reports materially improve response outcomes.
6.2 Keep Contacts Current
Breach and incident notifications go to the account and security contacts on file. Keep your administrative contact details current, and designate a security contact where your organization has one, so notices reach the right people without delay.
6.3 Account and MFA Hygiene
Use strong, unique passwords; enable multi-factor authentication for all Authorized Users; remove access promptly when staff leave or change roles; and follow the access-management practices described in the User Roles & Permissions Policy. Tentunit is not responsible for incidents caused by compromised customer credentials where the compromise results from your failure to maintain reasonable account security, as set out in the Platform Terms of Service.
Tentunit Business — Audit & Record Retention Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This page is informational. It explains, but does not override, the Data Processing Addendum and the Platform Terms of Service, which control.
1. Overview & Definitions
This policy explains what records Tentunit Business creates and keeps, how long we keep them, how we delete them, and how audits of our practices work. It is a plain-language companion to the binding commitments in the Data Processing Addendum (“DPA”) and the Platform Terms of Service (“Platform ToS”); where this page and those documents differ, the DPA and Platform ToS control.
1.1 Purpose
Tentunit, Inc. (“Tentunit,” “we,” “us”) operates Tentunit Business, a rent collection and property management platform for landlords and property managers in the US, EU, and UK. Operating that platform responsibly requires us to keep certain records — for security, for financial and tax compliance, because the DPA or applicable law requires it, or simply so the product works. This policy describes those records and their lifecycle.
1.2 Definitions
“Customer” means the business entity (landlord, property manager, or their organization) that subscribes to Tentunit Business under the Platform ToS.
“Customer Data” means data submitted to the platform by or on behalf of a Customer, including Tenant Data, as defined in the DPA.
“Tenant Data” means personal data relating to a Customer’s tenants, applicants, or occupants processed through the platform.
“Audit Logs” means system-generated records of events on the platform, such as logins, permission changes, and payment events, maintained primarily for security, integrity, and dispute-resolution purposes.
“Records” means Audit Logs together with financial, transactional, support, and e-signature records generated in the course of providing the services.
“Deletion” means rendering data unrecoverable in the ordinary course, through erasure, cryptographic deletion, or de-identification such that it no longer relates to an identifiable person.
1.3 Roles
For most Customer Data, the Customer is the controller (or “business” under US state privacy laws) and Tentunit is the processor acting on the Customer’s instructions under the DPA. For records Tentunit must keep for its own legal compliance — for example financial, tax, and anti-money-laundering (“AML”) records — Tentunit acts as an independent controller, and retention of those records is governed by law rather than by Customer instruction. This distinction matters throughout this policy.
2. Logging & Record Types
We keep several categories of records, each tied to a specific operational, security, or legal need. This section describes the main categories so Customers know what exists and can answer questions from their own tenants, auditors, or regulators.
2.1 Authentication Logs
We log authentication events, including successful and failed sign-in attempts, multi-factor authentication events, password resets, session creation and termination, and API key usage. These logs typically include timestamps, account identifiers, IP addresses, and device or user-agent metadata. They are used to detect account takeover, enforce access controls, and investigate security incidents.
2.2 Role & Permission Changes
Changes to user roles, permissions, and team membership within a Customer workspace are logged, including who made the change, what changed, and when. These records support the principle of least privilege, allow Customers to reconstruct who had access to what, and are frequently requested during Customer security reviews.
2.3 Payment & Payout Events
We record payment and payout lifecycle events, including rent charge creation, capture, refunds, chargebacks and their outcomes, payout initiation and settlement, and payout holds. Payments are processed through Stripe Connect Connected Accounts by Stripe, Inc. (US), Stripe Payments Europe, Ltd. (regulated by the Central Bank of Ireland), or Stripe Payments UK, Ltd. (regulated by the FCA), and Stripe maintains its own records under its own legal obligations. Tentunit acts as a limited payment collection agent (agent of the payee) and is not a bank or e-money issuer; our payment records exist for reconciliation, dispute resolution, and compliance, as further described in the Payments & Payouts Policy.
2.4 Automation Executions
Where a Customer configures automations — for example scheduled rent reminders, late-fee application, or workflow triggers — we log each execution, its trigger, its outcome, and material errors. These logs allow Customers and Tentunit to verify that automated actions occurred as configured and to troubleshoot failures.
2.5 Support Interactions
We retain support tickets, emails to [email protected] and related addresses, in-product chat transcripts, and internal notes associated with a support case. These records help us resolve issues, meet our support response commitments under the Service Level Agreement, and handle complaints, including EU complaint-handling timelines.
2.6 Document E-Sign Events
For documents signed through the platform’s e-signature features, we maintain an audit trail for each envelope: signer identity information, authentication method, timestamps for each signature event, IP addresses, document hashes, and completion status. These records exist to support the validity and evidentiary weight of electronically signed documents, as described in the E-Sign Consent & Disclosure.
3. Retention Periods
We retain records only as long as there is a live reason to keep them: delivering the service, meeting a legal obligation, or protecting security and legal rights. This section describes our retention approach by lifecycle stage rather than as a rigid table, because different record types carry different obligations.
3.1 Active Accounts
While a Customer account is active, Customer Data and associated Records are retained as needed to deliver the services. Customers control much of this data directly and may edit or delete individual records through the product, subject to the platform’s integrity constraints (for example, financial transaction records cannot be altered after the fact).
3.2 Post-Termination Export Window & Deletion
Following termination or expiration of a Customer’s subscription, the Customer has a 60-day read-only export window during which it may retrieve its Customer Data in commonly used, machine-readable formats. After that window closes, Tentunit deletes or de-identifies Customer Data within a further 30 days, subject to the legal-retention carve-out in Section 3.3 and the backup-rotation lag described in Section 4.2. These timelines mirror the binding commitments in the DPA and the Platform Terms of Service.
3.3 Financial, Tax & AML Records — Legal Retention Carve-Out
Certain records must be retained beyond termination because the law requires it. These include invoices and billing records, tax records, transaction and payout records, chargeback documentation, and records generated in connection with know-your-customer/know-your-business verification, AML monitoring, and OFAC and EU/UN sanctions compliance. Retention periods for these records vary by record type and by the statutes and regulatory frameworks of each jurisdiction where we operate; we retain such records for the period the applicable law requires and no longer. Records retained under this carve-out are restricted from ordinary operational use and kept only for the compliance purpose that justifies their retention.
3.4 Audit Logs
Audit Logs described in Section 2 are retained for security, integrity, and dispute-resolution purposes for a reasonable, documented period appropriate to each log type. That period is set internally based on threat-detection needs, incident-investigation requirements, contractual commitments, and applicable law, and is reviewed periodically. When an Audit Log is subject to an active investigation, litigation hold, or regulator request, retention is extended for the duration of that matter.
3.5 E-Signature Records
E-signature audit trails are retained in accordance with the E-Sign Consent & Disclosure and the DPA so that completed documents remain verifiable. Customers should export completed documents and their audit trails during the post-termination export window if they need them after the account closes.
4. Deletion Standards
When data reaches the end of its retention period, we delete it in a way that is designed to be effective and verifiable. This section explains how deletion works in practice, including the honest caveat that backups take additional time to cycle out.
4.1 Secure Deletion from Production
Deletion from production systems is performed using methods appropriate to the storage medium, including record-level erasure, cryptographic deletion (destruction of encryption keys rendering data unreadable), or de-identification that removes any reasonable means of re-identification. Deletion jobs are logged so that we can demonstrate when and how deletion occurred.
4.2 Backup Rotation Lag
Like most cloud services, Tentunit maintains encrypted backups for disaster recovery. Backups are immutable snapshots and are not selectively edited; instead, deleted data ages out of backups as the backup rotation cycle completes. This means that after data is deleted from production, copies may persist in backups for a limited additional period until those backups expire in the ordinary course. Backup copies are not restored to production except for disaster recovery, and if a restoration occurs, previously deleted data is re-deleted promptly.
4.3 Certification of Deletion
Upon a Customer’s written request following deletion under Section 3.2, Tentunit will provide written certification that Customer Data has been deleted in accordance with the DPA, subject to the legal-retention carve-out and backup-rotation lag described above. Requests may be sent to [email protected].
4.4 Sub-Processors
Our sub-processors are contractually required to delete or return Customer Data on termination of their processing, consistent with the DPA. Changes to our sub-processor list are notified 30 days in advance as described in the DPA and the Privacy Policy.
5. Internal & External Audit Rights
Retention rules only matter if someone checks that they are followed. This section summarizes how Tentunit audits itself and how Customers, regulators, and payment partners may audit Tentunit.
5.1 Tentunit Internal Audits
Tentunit performs periodic internal reviews of its logging, retention, and deletion practices, including sampling deletion jobs, reviewing access to Audit Logs, and validating that retention schedules are applied. Findings are tracked to remediation. Access to Audit Logs is itself restricted and logged.
5.2 Customer Audit Rights Under the DPA
Customers have audit rights as set out in the DPA. In summary: audits may be conducted no more than once per twelve-month period (except following a confirmed personal data breach affecting the Customer or where a supervisory authority requires more), on at least 30 days’ prior written notice, during business hours, subject to confidentiality obligations, and without unreasonable disruption to Tentunit’s operations. If Tentunit obtains third-party security attestations (e.g., SOC 2) in the future, Tentunit may offer such reports in satisfaction of audit requests. The DPA’s terms govern in full.
5.3 Regulator & Payment-Processor Audits
Tentunit cooperates with lawful requests, examinations, and audits from competent supervisory authorities and financial regulators, and complies with audit and information requirements imposed through our payment processor relationships (including Stripe program requirements). Where a regulator’s request concerns a specific Customer’s data, we will notify that Customer where legally permitted, consistent with the DPA and the Law Enforcement & Legal Request Policy, if applicable.
5.4 Questions
Questions about this policy may be directed to [email protected] (data retention and deletion) or [email protected] (logging and audit practices). Because this page is informational, any conflict between it and the DPA or Platform Terms of Service is resolved in favor of those binding documents.
Tentunit Business — Third-Party Services Policy
Version 1.0 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
This page is informational. It explains, but does not override, the Platform Terms of Service, the Payment & Financial Services Terms, and the Data Processing Addendum, which control.
1. Overview
Tentunit Business is built on a foundation of carefully selected third-party services — payment processors, cloud infrastructure, AI model providers, and communications platforms. This page explains who those providers are, what they do, and where responsibility sits.
1.1 Purpose and Scope
This Third-Party Services Policy describes the categories of third-party services that Tentunit uses to deliver Tentunit Business, and the boundaries of control and responsibility between you, Tentunit, and those providers. It is a plain-language companion to the binding terms: sub-processing commitments live in the Data Processing Addendum, payment terms in the Payment & Financial Services Terms, and availability commitments in the Platform Availability, Support & SLA.
1.2 Vetting and Oversight
Tentunit selects providers through a security, privacy, and reliability review appropriate to the sensitivity of the data and functions involved, and binds providers that process personal data to contractual obligations consistent with the Data Processing Addendum. Providers are reviewed on an ongoing basis and replaced where they no longer meet Tentunit’s standards.
1.3 Authoritative Sub-Processor List
Schedule 1 of the Data Processing Addendum is the authoritative, current list of Tentunit’s sub-processors. This page describes categories and prominent examples; if this page and Schedule 1 ever differ, Schedule 1 controls. Changes to sub-processors are announced with 30 days’ notice as described in the Data Processing Addendum.
2. Stripe Services Scope
All payment functionality in Tentunit Business runs on Stripe. This section explains which Stripe entities are involved and what that means for you.
2.1 The Stripe Entities
Depending on your region, payment services are provided by: Stripe, Inc. (United States); Stripe Payments Europe, Ltd., regulated by the Central Bank of Ireland (EU); and Stripe Payments UK, Ltd., authorized by the Financial Conduct Authority (UK). Rent collection uses Stripe Connect, with landlords holding Stripe Connected Accounts; identity verification before first payout uses Stripe Identity, as described in the KYC & Identity Verification Policy.
2.2 Tentunit’s Role
Tentunit acts as a limited payment collection agent (agent of payee) for landlords, as set out in the Payment & Financial Services Terms. Tentunit is not a bank, money transmitter, or e-money issuer; funds flow is executed by the applicable Stripe entity.
2.3 Stripe Terms Flow Down
By using payment features, you also agree to the Stripe Services Agreement (including the Stripe Connected Account Agreement) applicable to your region. Stripe may decline, hold, or reverse transactions, and may require additional verification, under its own terms and its regulatory obligations. Where Stripe’s requirements affect your account — for example, a payout hold — Tentunit will notify you within 5 business days where legally permitted, as described in the Payment & Financial Services Terms.
2.4 Stripe Outages
Availability of Stripe’s services is outside Tentunit’s control. Downtime or degradation attributable to Stripe is excluded from Tentunit’s uptime calculation and does not accrue service credits, as set out in the exclusions of the Platform Availability, Support & SLA. Tentunit will nonetheless communicate known payment-provider disruptions through its status page.
3. Cloud Provider Scope
Tentunit Business is hosted on established cloud infrastructure rather than on servers Tentunit owns. This section explains what that covers.
3.1 Hosting and Infrastructure
Tentunit’s application, databases, storage, and networking run on third-party cloud infrastructure providers; these categories of providers will be added to Schedule 1 of the DPA with 30 days’ notice before they process Tenant Data. These providers supply the physical data centers, hardware, and foundational services; Tentunit configures, secures, and operates the application layer on top.
3.2 Encryption and Security
Customer Data and Tenant Data are encrypted at rest on cloud provider infrastructure and in transit between your devices and Tentunit’s services. Broader security measures, and Tentunit’s incident-response process, are described in the Data Processing Addendum and the Security & Incident Response Policy.
3.3 Regional Hosting
Tentunit hosts data in regions appropriate to its customer base in the US, EU, and UK, and applies the cross-border transfer safeguards described in the Data Processing Addendum where data moves between regions. Enterprise customers with specific residency requirements should raise them during contracting.
4. AI Provider Scope
The AI Features described in the AI Usage & Content Policy are delivered in part through third-party foundation-model providers. This section explains how your data is handled in that flow.
4.1 Transient Processing of Prompts
When you use an AI Feature, your Inputs (prompts and associated context) may be transmitted to a third-party foundation-model provider for processing and the generation of Outputs. This processing is transient in nature — performed to generate the response — and is subject to contractual restrictions on the provider’s use and retention of the data.
4.2 No Training Without Consent
Tentunit does not use Customer Data or Tenant Data to train AI models without your express consent, and Tentunit’s agreements with AI providers restrict those providers consistently with this commitment. This is a binding commitment stated in the AI Usage & Content Policy and reflected in the Data Processing Addendum.
4.3 Provider List and Changes
AI model providers acting as sub-processors will be added to Schedule 1 of the DPA with 30 days’ notice before they process Tenant Data. Tentunit may change model providers over time; such changes follow the 30-day sub-processor notice process, and material effects on AI Feature behavior are handled as described in the AI Usage & Content Policy.
5. Other Services
Beyond payments, hosting, and AI, Tentunit relies on a small set of additional providers for communications, verification, and product analytics.
5.1 Email and SMS Delivery
Notifications, reminders, and transactional messages are delivered through third-party email and SMS providers. Delivery depends on carriers, spam filtering, and recipient settings, and is not guaranteed, as explained in the Automation & System Actions Policy. Providers handling message content that includes personal data will be added to Schedule 1 of the DPA with 30 days’ notice before they process Tenant Data.
5.2 SheerID Student Verification
Where student-status verification is offered (for example, in connection with Tentunit’s student-housing marketplace features), verification is performed by SheerID. SheerID processes the verification data an individual submits under its own privacy terms presented at the point of verification, in addition to Tentunit’s.
5.3 Analytics
Tentunit uses third-party analytics services to understand product usage, improve reliability, and prioritize development. Analytics processing is described in the Privacy Policy — Business Supplement; applicable providers will be added to Schedule 1 of the DPA with 30 days’ notice before they process Tenant Data.
6. Control & Liability Boundaries
Third-party services make the platform possible, but they also draw lines of responsibility. This section explains where Tentunit’s responsibility ends and someone else’s begins.
6.1 Independent Providers
Third-party providers are independent businesses. They are not Tentunit’s employees, partners, or joint venturers, and Tentunit does not control their internal operations, terms, or availability.
6.2 Responsibility for Sub-Processors
Where a provider processes personal data as Tentunit’s sub-processor, Tentunit remains responsible for that sub-processor’s performance of data protection obligations to the standard set in the Data Processing Addendum. This is the core protection you should rely on: your data protection recourse for sub-processor failures is against Tentunit under the Data Processing Addendum, not against the sub-processor directly.
6.3 Services You Contract Directly
Tentunit is not responsible for services you contract with directly, even where they interact with Tentunit Business — for example, your own bank (including payout receipt, holds, or fees your bank imposes), your accounting software connected by API, your email provider, or advisors you engage. Your Stripe Connected Account relationship is governed by the Stripe agreements described in Section 2.3 in addition to Tentunit’s terms.
6.4 Outages and Service Credits
Responsibility for outages follows the exclusions in the Platform Availability, Support & SLA: downtime caused by third-party providers outside Tentunit’s control (including Stripe and telecom carriers) is excluded from the 99.9% uptime commitment and does not accrue credits. Tentunit’s overall liability remains limited as set out in the Platform Terms of Service.
6.5 Changes and Notice
Tentunit may add, remove, or replace providers. Where the provider is a sub-processor of personal data, changes are announced at least 30 days in advance per the Data Processing Addendum, giving you the objection rights described there. Other provider changes are made without notice where they do not materially affect the Services.
Version 1.1 (Draft — pending legal review) · Effective Date: July 11, 2026 · Applies to: Tentunit Business
1. Overview
This section explains what this document is and how it relates to your other agreements with Tentunit. In short: it defines our availability commitment, our support response targets, and the credits available if we miss them.
1.1 Scope and Incorporation
This Service Level Agreement (“SLA”) describes the availability commitment and support levels for Tentunit Business. It forms part of, and is governed by, the Tentunit Business Terms of Service (the “Terms of Service”). Capitalized terms not defined here have the meanings given in the Terms of Service.
1.2 Order of Precedence
If your signed order form contains a custom SLA, that custom SLA overrides this document to the extent of any conflict (see Section 12). Otherwise, this SLA applies to all Tentunit Business subscriptions.
2. Definitions
This section defines the terms used to measure and administer the SLA.
“Service” means the Tentunit Business web application and API made available under your subscription.
“Monthly Uptime Percentage” means, for a calendar month: (total minutes in the month − minutes of Downtime) ÷ total minutes in the month, expressed as a percentage.
“Downtime” means minutes during which the Service is unavailable to all of your Authorized Users, excluding the exclusions in Section 4.
“Business Hours” means Monday–Friday, 9:00–18:00 US Eastern Time, excluding US federal holidays.
“Business Day” means a day within Business Hours.
“Service Credit” means a credit against your monthly subscription fee calculated under Section 5.
“Scheduled Maintenance” means maintenance announced in advance under Section 11.
“Incident” means an unplanned event that causes, or may cause, Downtime or material degradation of the Service.
3. Uptime Commitment & Measurement Methodology
This section states the availability commitment and explains exactly how uptime is calculated, what counts as down, and whose measurements govern.
3.1 Commitment
Tentunit commits to a Monthly Uptime Percentage of 99.9%, measured per calendar month across the Service.
3.2 Calculation
Monthly Uptime Percentage is computed on total calendar minutes in the month. For example, a 30-day month contains 43,200 minutes; at a 99.9% commitment, no more than 43.2 minutes of Downtime may accrue in such a month before the commitment is missed. Downtime is measured in whole minutes from the time our monitoring first detects unavailability (or, if earlier, the time unavailability is confirmed from a customer report) until the Service is restored.
3.3 Monitoring Source of Truth
Availability is measured by Tentunit’s monitoring systems — external synthetic probes and internal health checks operating continuously against the production Service — which are the system of record for SLA purposes. We will review reasonable evidence you submit with a credit request (for example, timestamped error responses or request logs) and will reconcile it against our monitoring in good faith, but where the two conflict, our monitoring data controls.
3.4 Downtime Definition; Partial Degradation
Downtime requires that the Service is unavailable to all of your Authorized Users — for example, the application or API returning errors or failing to respond for all requests. The following are degradation, not Downtime, and do not accrue Downtime minutes: elevated latency; slowness of individual pages or reports; unavailability of a single non-core feature while the core Service remains usable; issues affecting only some users, browsers, or network paths; and cosmetic defects. Degradation is instead handled through support under the severity framework in Section 7. If a partial outage is severe enough that the Service is effectively unusable for all of your Authorized Users, we will treat it as Downtime in good faith.
4. Exclusions
This section lists events that do not count as Downtime, because they are planned, outside our control, or caused on the customer side.
The following do not count as Downtime and are excluded from the Monthly Uptime Percentage calculation:
Scheduled Maintenance, up to 8 hours per calendar month, announced at least 48 hours in advance by email or in-product notice (see Section 11).
Force majeure events, as defined in the Terms of Service.
Third-party outages, including failures of Stripe or other payment processors, hosting or network providers outside Tentunit’s reasonable control, and integrations you have connected.
Customer-caused issues, including your equipment, network, misconfiguration, misuse of the API, exceeding documented usage limits, or suspension of your account under the Terms of Service.
5. Service Credits
This section sets out the credits available when the uptime commitment is missed, how to claim them, and how they are applied.
5.1 Credit Tiers
If the Monthly Uptime Percentage falls below the commitment in a calendar month, you are eligible for a credit against your monthly subscription fee for that month:
Monthly Uptime Percentage
Service Credit
99.0% to below 99.9%
10% of the monthly subscription fee
Below 99.0%
25% of the monthly subscription fee
5.2 Claiming Credits
You must request a credit by emailing [email protected] within 30 days after the end of the affected month, identifying your account and the dates and times of the claimed Downtime. Requests received later are ineligible. We will confirm receipt, verify the claim against our monitoring records, and notify you of the outcome.
5.3 Worked Example (Illustrative Only)
Assume, purely for illustration, a monthly subscription fee of $500 and a 30-day month (43,200 minutes). Suppose the Service accrues 130 minutes of Downtime after exclusions. Monthly Uptime Percentage = (43,200 − 130) ÷ 43,200 = 99.70%, which falls in the 99.0%–99.9% tier. The Service Credit is 10% × $500 = $50, applied to a future invoice upon an approved claim submitted within the 30-day window. Had Downtime exceeded 432 minutes (uptime below 99.0%), the credit would instead be 25%.
5.4 Applying Credits
Approved credits are applied to future invoices only. Credits have no cash value, are not paid as refunds, cannot be transferred, and do not apply to pass-through rent amounts, per-unit fees for the affected month already invoiced, or one-time charges. Only one credit may be earned per calendar month, calculated on the monthly subscription fee actually paid for the affected month. If your subscription ends before a credit is used, the credit lapses (except as provided in the chronic failure clause in Section 10). We may deny requests made in bad faith or where our monitoring shows the uptime commitment was met.
6. Support Tiers
This section describes the support channels and first-response targets for each subscription plan.
6.1 Tier Table
Plan
Support Channel
First Response Target
Starter
Email support
2 Business Days
Professional
Priority email and chat
1 Business Day
Enterprise
24/7 premium support
Severity-based (Section 7)
6.2 Measurement of Response Targets
First response targets for Starter and Professional are measured within Business Hours; a ticket submitted outside Business Hours is treated as received at the start of the next Business Day. Enterprise severity targets apply 24/7 for Sev-1 and as stated in Section 7 for lower severities. A “first response” is a substantive reply from a support engineer acknowledging the issue and beginning triage — not an automated receipt.
7. Severity Definitions (Enterprise)
This section defines the four severity levels for Enterprise support, with concrete examples of each, and the response target for each level.
7.1 Severity Table
Severity
Definition
First Response Target
Sev-1
Service down or rent payments failing platform-wide for your account
1 hour (24/7)
Sev-2
Major feature degraded; no reasonable workaround
4 hours
Sev-3
Minor issue; workaround available
1 Business Day
Sev-4
General question or feature request
2 Business Days
7.2 Examples by Level
Sev-1: the web application and API are unreachable for all of your users; every tenant payment attempt on your account is failing; a security incident is actively exposing your data.
Sev-2: payout reporting is unavailable so you cannot reconcile rent received; auto-pay enrollment is failing for all new tenants; the API is rejecting a class of requests essential to your integration, with no workaround.
Sev-3: a report exports with a formatting defect but the data is available on screen; one notification template is not sending while dashboard status remains visible; a non-critical page loads slowly.
Sev-4: how-to questions, requests for new features, documentation clarifications, and sandbox or configuration guidance.
7.3 Classification and Reclassification
Tentunit assigns severity in good faith based on the definitions above and may reclassify a ticket as more information becomes available; we will tell you when we reclassify and why. First response targets are response commitments, not resolution guarantees; we will work continuously on Sev-1 issues until resolved or downgraded.
8. Escalation Path
This section explains how to escalate if an issue is not progressing as expected.
If you believe a ticket is misclassified, stalled, or not receiving appropriate attention, you may escalate at any time by replying on the ticket and requesting escalation, or by emailing [email protected] with the ticket number and the word “Escalation” in the subject line. Escalated tickets are reviewed by a support lead, who will confirm or adjust the severity, provide a current status and next steps, and, for Enterprise customers, engage the on-call engineering owner where warranted. Enterprise customers with a designated account contact in their order form may additionally escalate through that contact. Escalation never resets a response target; the original clock continues to run.
9. Incident Communication
This section describes how we keep you informed during incidents.
For Incidents causing Downtime or material platform-wide degradation, we will publish status information and provide updates at a cadence appropriate to the severity — more frequently while a Sev-1 incident is active, and at reasonable intervals thereafter until resolution — via our status channel, email, or in-product notice. Each update will describe, to the extent then known, the current impact, the state of the investigation or fix, and the expected next update. Following resolution of a significant Incident, Enterprise customers may request a written incident summary describing the cause, impact window, and remediation steps. Incident communications are provided in good faith based on information available at the time and do not amend this SLA.
10. Chronic Failure; Termination Right
This section gives you an exit if availability is persistently poor, beyond the month-by-month credits.
If the Monthly Uptime Percentage is below 99.0% for three (3) consecutive calendar months, you may terminate your Tentunit Business subscription for cause by written notice to [email protected] (with a copy to [email protected]) delivered within 30 days after the end of the third such month. Upon such termination, Tentunit will refund the pro-rata portion of any prepaid, unused subscription fees for the terminated subscription, calculated from the effective date of termination through the end of the prepaid period. This chronic failure remedy is in addition to Service Credits already earned for the affected months, but you may not recover both a refund and credits for the same post-termination period. This Section does not apply to months in which the shortfall is attributable to the exclusions in Section 4.
11. Maintenance Windows
This section describes when and how we perform maintenance, and how emergency maintenance is treated.
We schedule maintenance to minimize disruption, typically outside US business hours. Scheduled Maintenance is limited to 8 hours per calendar month in aggregate and announced at least 48 hours in advance by email or in-product notice, identifying the window and expected impact. Emergency maintenance required to address security vulnerabilities or imminent instability may be performed with shorter or no notice; we will notify affected customers as soon as practicable, and emergency maintenance beyond the scheduled allowance counts as Downtime.
12. Enterprise and Custom SLAs
This section confirms that a negotiated SLA in your order form takes precedence.
Enterprise customers may negotiate custom availability commitments, support terms, and credit schedules in their order form. If your signed order form contains a custom SLA, that SLA overrides this document to the extent of any conflict; this SLA continues to apply to matters the order form does not address.
13. Customer Responsibilities
This section lists what we need from you for the SLA to work as intended.
To be eligible for the remedies in this SLA, you must: (a) report suspected Downtime or Incidents promptly through the support channel for your plan, with your account identifier and the observed start time; (b) provide reasonable diagnostic information on request — for example, timestamps, affected users, error messages, request IDs, browser or client details, and network traces where relevant; (c) cooperate reasonably with troubleshooting, including testing fixes and confirming restoration; (d) keep your own systems, integrations, and configurations within documented requirements and usage limits; and (e) maintain current administrative contact details so that maintenance and incident notices reach you. Failure to report promptly or to provide requested diagnostics may limit our ability to verify a claim, and periods of unavailability we cannot reasonably verify are not Downtime.
14. Scope; Rent Payouts Not Covered
This section makes clear that payment processing and payout timing sit outside this SLA.
This SLA covers availability of the software Service and support responsiveness only. Rent payout timing is not covered by this SLA. Payout timing, holds, and settlement are governed by the Business Payments & Rent Collection Terms (typically 1–2 business days for US payouts and 5 business days for EU payouts) and by the applicable Stripe terms. No Service Credits accrue for payout timing, chargebacks, or other payment-processing matters.
15. Sole and Exclusive Remedy
This section confirms that credits — plus the chronic failure right in Section 10 — are the full extent of the remedy for missed availability.
Service Credits under Section 5, together with the chronic failure termination right in Section 10, are your sole and exclusive remedy for any failure by Tentunit to meet the uptime commitment in this SLA. Credits do not limit either party’s rights under the Terms of Service for matters other than availability, and all credits and refunds under this SLA remain subject to the limitation of liability in the Terms of Service.
16. Contact
This section lists where to send claims, tickets, and notices.
Tentunit, Inc. (Delaware) · This SLA is incorporated into the Tentunit Business Terms of Service.
24-Hour Notice to Enter
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
[DATE]
[TENANT NAME] [PROPERTY ADDRESS] [UNIT NUMBER, IF ANY] [CITY, STATE ZIP]
RE: Notice of Intent to Enter Rental Unit at [PROPERTY ADDRESS]
Dear [TENANT NAME],
This letter is to notify you that the landlord, or the landlord’s authorized agent or contractor, intends to enter the rental unit identified above. This notice is provided at least [NUMBER OF HOURS REQUIRED IN YOUR JURISDICTION] hours in advance of the planned entry.
Italic note — delete before sending: many states require 24–48 hours’ advance notice for non-emergency entry; some require only “reasonable notice.” Check your state and local law, and your lease, and enter the correct number of hours above.
Purpose of entry(check all that apply):
Repair or maintenance: [DESCRIBE WORK TO BE PERFORMED]
Routine inspection of the premises
Showing the unit to a prospective tenant, buyer, lender, appraiser, or contractor
Other (as permitted by the lease or applicable law): [DESCRIBE PURPOSE]
Entry will take place during the window stated above. If the work or showing cannot be completed within that window, we will provide a new notice for any additional entry, except as otherwise permitted by law or the lease.
You do not need to be present. You are welcome to be home during the entry, but your presence is not required. If you will not be present, the person(s) named above will enter using the landlord’s key, will remain only as long as reasonably necessary, and will secure the unit upon leaving. Please secure any pets before the entry window.
Need to reschedule? If the date or time above presents a genuine conflict, contact us as soon as possible — and no later than [DEADLINE TO REQUEST RESCHEDULING, e.g., 24 hours before the scheduled entry] — so we can try to arrange a mutually convenient alternative:
Contact: [CONTACT NAME]
Phone: [PHONE NUMBER]
Email: [EMAIL ADDRESS]
Nothing in this notice limits the landlord’s right to enter without advance notice in the case of an emergency, or as otherwise permitted by the lease or applicable law.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Cleaning Required Notice
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
[DATE]
[TENANT NAME] [PROPERTY ADDRESS] [UNIT NUMBER, IF ANY] [CITY, STATE ZIP]
RE: Notice of Cleaning and Housekeeping Required — [PROPERTY ADDRESS]
Dear [TENANT NAME],
Under Section [LEASE SECTION NUMBER] of your lease dated [LEASE DATE], you agreed to keep the premises in a clean, safe, and sanitary condition. Delete this line after use: quote or paraphrase the exact cleanliness/maintenance clause from the lease here so the tenant can locate it, e.g., “Tenant shall keep the premises clean and free of trash, and shall not permit conditions that attract pests.” This notice is to inform you that the unit is not currently being maintained as the lease requires.
Conditions observed — during the [INSPECTION / MAINTENANCE VISIT] on [DATE OF OBSERVATION], the following conditions were noted:
[SPECIFIC CONDITION 1, e.g., accumulated garbage bags on the balcony]
[SPECIFIC CONDITION 2, e.g., food waste and unwashed dishes attracting pests in the kitchen]
[SPECIFIC CONDITION 3, e.g., blocked hallway or exit creating a safety hazard]
[ADD OR REMOVE ITEMS AS NEEDED]
Delete before sending: be specific and factual. Describe what was seen, where, and when. Attach dated photos if available, and avoid characterizations of the tenant personally.
Required corrective actions — please complete the following:
[CORRECTIVE ACTION 1, e.g., remove all trash and dispose of it in the designated bins]
[CORRECTIVE ACTION 2, e.g., clean kitchen surfaces, floors, and appliances]
[CORRECTIVE ACTION 3, e.g., clear all hallways, exits, and shared areas of stored items]
[ADD OR REMOVE ITEMS AS NEEDED]
Re-inspection. A follow-up inspection is scheduled for [RE-INSPECTION DATE] between [START TIME] and [END TIME]. Separate notice of entry will be provided as required by law. All corrective actions listed above must be completed before that date.
Consequences. If the conditions are not corrected by the re-inspection date, we may pursue the remedies available under Section [LEASE SECTION NUMBER] of the lease and applicable law, which may include: arranging professional cleaning or pest treatment and charging the reasonable cost to you as permitted by the lease; issuing a formal notice to cure or quit; or, for continued non-compliance, termination of the tenancy in accordance with applicable law.
We would much rather resolve this cooperatively. If any of these conditions are related to a maintenance problem on our end (for example, a pest issue or plumbing leak), or if you need more time for a legitimate reason, please contact us right away at [PHONE NUMBER] or [EMAIL ADDRESS].
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Rent Increase Notice
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
[DATE]
[TENANT NAME] [PROPERTY ADDRESS] [UNIT NUMBER, IF ANY] [CITY, STATE ZIP]
RE: Notice of Rent Increase — [PROPERTY ADDRESS]
Dear [TENANT NAME],
This letter is formal notice that the monthly rent for the rental unit identified above will change as follows:
Item
Amount / Date
Current monthly rent
$[CURRENT RENT AMOUNT]
New monthly rent
$[NEW RENT AMOUNT]
Monthly increase
$[INCREASE AMOUNT] ([PERCENTAGE]%)
Effective date
[EFFECTIVE DATE]
This notice is being given at least [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION] days before the effective date, as required by applicable law and/or your rental agreement.
Delete before sending: notice periods for rent increases are commonly 30–90 days depending on the state, the size of the increase, and the tenancy type. Rent-controlled or rent-stabilized jurisdictions impose caps on the amount of the increase and special procedural rules — confirm both the notice period and any cap before sending this notice.
How this applies to your tenancy(keep the paragraph that applies; delete the other):
Month-to-month tenancy: Because your tenancy is month-to-month, the new rent takes effect on the effective date above, provided this notice satisfies the legally required notice period. All other terms of your rental agreement remain unchanged.
Fixed-term lease expiring: Your current lease ends on [LEASE END DATE]. The new rent applies only if you renew or remain in the unit after that date; rent cannot be increased during the current lease term unless the lease itself allows it. A renewal lease reflecting the new rent is [ENCLOSED / AVAILABLE UPON REQUEST].
Your options. Please respond by [RESPONSE DEADLINE]:
Accept the new rent. No formal action is required for a month-to-month tenancy — paying the new amount on or after the effective date constitutes acceptance. If a renewal lease is enclosed, please sign and return it by [RENEWAL SIGNING DEADLINE].
Decline and end the tenancy. If you do not wish to continue at the new rent, you may end your tenancy by providing written notice of [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION] days, as required by your agreement and applicable law, and vacating before the increase takes effect.
If you have questions about this notice, or would like to discuss the increase or renewal terms, please contact us at [PHONE NUMBER] or [EMAIL ADDRESS]. We value you as a tenant and hope you will stay.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Noise Complaint Letter
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
[DATE]
[TENANT NAME] [PROPERTY ADDRESS] [UNIT NUMBER, IF ANY] [CITY, STATE ZIP]
RE: [FIRST / SECOND / FINAL] Notice — Noise Disturbance at [PROPERTY ADDRESS]
Dear [TENANT NAME],
Delete before sending: mark the warning level in the RE: line and in the closing paragraph. Use “FIRST” for an initial courtesy warning, “SECOND” for a repeat issue, and “FINAL” when the next step is formal lease-enforcement action.
We have received complaints regarding excessive noise from your unit. The reported incidents include:
Date
Time
Description of Disturbance
[DATE OF INCIDENT 1]
[TIME]
[e.g., loud music continuing past midnight]
[DATE OF INCIDENT 2]
[TIME]
[e.g., shouting and banging reported by two neighbors]
[DATE OF INCIDENT 3]
[TIME]
[ADD OR REMOVE ROWS AS NEEDED]
Under Section [LEASE SECTION NUMBER] of your lease dated [LEASE DATE], all tenants are entitled to the quiet enjoyment of their homes, and each tenant agrees not to disturb neighbors’ peaceful use of the premises. Delete after use: quote or paraphrase the lease’s quiet-enjoyment / nuisance clause here, e.g., “Tenant shall not make or permit noise that unreasonably disturbs other residents, particularly between [QUIET HOURS START] and [QUIET HOURS END].” Local noise ordinances may also apply.
What we expect going forward. Effective immediately, please:
Keep music, television, and gatherings at a volume that cannot be heard in neighboring units, especially during quiet hours ([QUIET HOURS START]–[QUIET HOURS END]).
Ensure that your guests comply with the same standard while on the premises.
[ADDITIONAL EXPECTATION, e.g., relocate speakers away from shared walls — delete if not needed.]
Consequences of continued disturbances.Keep the paragraph matching the warning level; delete the others.
First notice: We are treating this as a courtesy warning and expect no further incidents. Additional complaints will result in a second, formal warning.
Second notice: This is a formal warning. Further verified complaints will result in a final notice and may lead to lease-enforcement action.
Final notice: Any further verified disturbance may result in a notice to cure or quit and, if the conduct continues, termination of your tenancy and eviction proceedings in accordance with the lease and applicable law.
If you believe the complaints are inaccurate, or if there are circumstances we should know about, please contact us within [NUMBER] days at [PHONE NUMBER] or [EMAIL ADDRESS]. We want every resident, including you, to enjoy their home.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
30-Day Notice of Termination (Month-to-Month)
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
[DATE]
[TENANT NAME] [PROPERTY ADDRESS] [UNIT NUMBER, IF ANY] [CITY, STATE ZIP]
RE: Notice of Termination of Month-to-Month Tenancy — [PROPERTY ADDRESS]
Dear [TENANT NAME],
This letter is formal notice that your month-to-month tenancy at the address above is terminated effective [TERMINATION EFFECTIVE DATE]. You must vacate and return possession of the premises, including all keys, fobs, remotes, and parking or mailbox access, no later than [TIME, e.g., 11:59 p.m.] on that date.
This notice provides at least [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION] days’ notice, as required by applicable law and your rental agreement.
Delete before sending: 30 days is a common minimum for month-to-month terminations, but some jurisdictions require 60 days or more — for example, for tenants who have lived in the unit longer than a set period — and some require the termination date to fall at the end of a rental period. Confirm the correct day count and effective-date rules before serving.
Move-out expectations. On or before the termination date, please:
Remove all personal belongings and dispose of all trash.
Leave the unit in a clean condition, comparable to move-in, allowing for ordinary wear and tear.
Complete any move-out tasks required by your lease (e.g., [CARPET CLEANING / NAIL-HOLE REPAIR / OTHER — delete if not applicable]).
Return all keys and access devices to [RETURN LOCATION OR PERSON].
Pay rent through the termination date; rent for the final period is $[FINAL RENT AMOUNT], due [FINAL RENT DUE DATE].
Move-out inspection. We would like to schedule a move-out inspection on or near your last day. Please contact us at [PHONE NUMBER] or [EMAIL ADDRESS] to arrange a time. Delete if not applicable: some states give tenants the right to request an initial inspection before move-out with an opportunity to fix deductions — check your local rules.
Security deposit. Your security deposit of $[DEPOSIT AMOUNT] will be handled in accordance with applicable law. Within the legally required deadline after you vacate, we will return the deposit and/or provide an itemized statement of any lawful deductions. Delete before sending: state deadlines vary — Indiana, for example, requires the deposit and itemized statement within 45 days; many states require 14–30 days. Confirm your state’s deadline.
Forwarding address. Please provide a forwarding address in writing on or before your move-out date so we can send your deposit refund and any required statements:
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Notice of Returned Check
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
[DATE]
[TENANT NAME] [PROPERTY ADDRESS] [UNIT NUMBER, IF ANY] [CITY, STATE ZIP]
RE: Returned Check — Payment for [RENT PERIOD, e.g., July 2026 rent] at [PROPERTY ADDRESS]
Dear [TENANT NAME],
We are writing to notify you that the following check, submitted as payment for [RENT PERIOD / DESCRIPTION OF CHARGE], was returned unpaid by the bank:
Because the check was not honored, the underlying payment is considered unpaid.
Amount now due:
Item
Amount
Original payment amount
$[CHECK AMOUNT]
Returned-check fee (per lease Section [SECTION NUMBER] and applicable law)
$[RETURNED-CHECK FEE]
Late fee, if applicable (per lease Section [SECTION NUMBER])
$[LATE FEE AMOUNT OR “0.00”]
Total due
$[TOTAL AMOUNT DUE]
Delete before sending: many states cap the returned-check (NSF) fee a landlord may charge by statute — verify the cap in your jurisdiction and confirm your lease authorizes the fee. Also confirm whether a late fee may be charged in addition to the NSF fee: in most cases a late fee applies only if the replacement payment arrives after the lease’s grace period, and some jurisdictions limit stacking both fees. Adjust the table accordingly.
Replacement payment deadline. The total amount due must be received no later than [PAYMENT DEADLINE DATE]. Payment must be made in guaranteed funds by one of the following accepted methods:
Certified or cashier’s check payable to [PAYEE NAME]
Money order payable to [PAYEE NAME]
Electronic payment via [PAYMENT PORTAL / SERVICE NAME]
Other: [DESCRIBE ACCEPTED METHOD]
Personal checks will not be accepted for this replacement payment.
Future payments. Because of this returned check, all rent payments from [START DATE] forward must be made by [REQUIRED METHOD(S), e.g., certified funds or the online payment portal], as permitted by Section [SECTION NUMBER] of the lease. Delete if your lease does not authorize changing the accepted payment method, and verify local law permits this requirement.
If the total due is not received by the deadline above, the payment will be treated as unpaid rent and we may pursue the remedies available under the lease and applicable law, including a notice to pay rent or quit. If you believe the check was returned in error, please contact your bank and then contact us immediately at [PHONE NUMBER] or [EMAIL ADDRESS].
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Notice to Pay Rent or Quit
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
[DATE]
[TENANT NAME(S) — LIST ALL TENANTS ON THE LEASE] [PROPERTY ADDRESS] [UNIT NUMBER, IF ANY] [CITY, STATE ZIP]
RE: Notice to Pay Rent or Quit — [PROPERTY ADDRESS]
Dear [TENANT NAME(S)],
You are hereby notified that rent for the premises identified above is past due. The amounts owed as of the date of this notice are:
Item
Period / Description
Amount
Unpaid rent
[RENT PERIOD, e.g., July 1–31, 2026]
$[RENT AMOUNT]
Unpaid rent
[ADDITIONAL PERIOD, IF ANY — delete row if none]
$[AMOUNT]
Late fees
Per lease Section [SECTION NUMBER]
$[LATE FEE AMOUNT]
Other charges
[DESCRIPTION, e.g., returned-check fee — delete row if none]
$[AMOUNT]
Total amount due
$[TOTAL AMOUNT DUE]
Delete before sending: some jurisdictions require this notice to demand ONLY rent, excluding late fees and other charges. Verify what may lawfully be included before serving; an inflated demand can invalidate the notice.
Demand. Within [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION] days after service of this notice — that is, no later than [PAY-BY DEADLINE DATE] — you must either:
Pay the total amount due of $[TOTAL AMOUNT DUE] in full; or
Quit — vacate and surrender possession of the premises to the landlord.
Delete before sending — read carefully: the required day count is commonly 3–14 days depending on the state, and some jurisdictions exclude weekends/holidays, count from the day after service, or require specific statutory language. Using the wrong count can void an eviction. Confirm the exact requirement, including how days are counted, before serving this notice.
How to pay. Payment must be made by one of the following methods:
Certified or cashier’s check payable to [PAYEE NAME]
Money order payable to [PAYEE NAME]
Electronic payment via [PAYMENT PORTAL / SERVICE NAME]
Deliver payment to: [PAYMENT ADDRESS OR LOCATION], [DAYS/HOURS PAYMENT WILL BE ACCEPTED]
If you do neither. If you fail to pay the total amount due or to vacate the premises within the time stated, the landlord may begin eviction (unlawful detainer) proceedings against you as permitted by law to recover possession of the premises, and may also seek a judgment for unpaid rent, damages, and costs to the extent allowed by law. This notice does not waive the landlord’s right to collect all amounts owed.
If you have already paid the amounts listed, or believe this notice was issued in error, contact us immediately at [PHONE NUMBER] or [EMAIL ADDRESS].
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Lease Renewal / Extension Addendum
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Use this addendum when the landlord and tenant agree to renew or extend an existing lease, with or without changes to rent or other terms. Attach it to the original lease and give the tenant a fully signed copy. Delete all italic instructions before signing.
1. Parties and Original Lease
This Lease Renewal / Extension Addendum (“Addendum”) is entered into on [DATE] by and between:
Landlord: [LANDLORD/OWNER NAME], of [LANDLORD MAILING ADDRESS]
Tenant(s): [TENANT NAME(S)]
This Addendum modifies and extends the residential lease agreement dated [ORIGINAL LEASE DATE] (the “Original Lease”) for the premises located at:
[PROPERTY ADDRESS, UNIT #, CITY, STATE, ZIP] (the “Premises”).
The Original Lease, together with any prior addenda listed here: [LIST PRIOR ADDENDA OR WRITE “NONE”], is incorporated by reference and remains part of the parties’ agreement.
2. Renewal / Extension Term
Check one and complete.
Fixed-term renewal. The lease is renewed for a fixed term beginning on [NEW TERM START DATE] and ending on [NEW TERM END DATE].
Month-to-month extension. Beginning on [NEW TERM START DATE], the tenancy continues on a month-to-month basis until terminated by either party with written notice of at least [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION] days. Commonly 30–60 days depending on state and length of tenancy — verify locally.
3. New Rent
Effective [RENT CHANGE EFFECTIVE DATE], monthly rent for the Premises shall be $[NEW MONTHLY RENT AMOUNT], payable in advance on or before the [DUE DAY, e.g., 1st] day of each month, by [ACCEPTED PAYMENT METHODS].
If rent is increasing, confirm that any separate rent-increase notice required in your jurisdiction was properly given — many states require advance written notice of [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION] days (commonly 30–90 days), and some jurisdictions cap increase amounts. This Addendum does not replace a legally required rent-increase notice.
4. Changed Terms
The following terms of the Original Lease are changed as shown. Any term not listed remains unchanged.
Term
Old (Original Lease)
New (This Addendum)
Lease end date
[OLD END DATE]
[NEW END DATE]
Monthly rent
$[OLD RENT AMOUNT]
$[NEW RENT AMOUNT]
Security deposit
$[OLD DEPOSIT AMOUNT]
$[NEW DEPOSIT AMOUNT OR “UNCHANGED”]
[OTHER CHANGED TERM, e.g., pet rent, parking, utilities]
[OLD TERM]
[NEW TERM]
[OTHER CHANGED TERM]
[OLD TERM]
[NEW TERM]
Delete unused rows. If the security deposit is changing, confirm your jurisdiction’s deposit caps and any receipt/notice requirements before collecting additional funds.
5. All Other Terms Remain in Effect
Except as expressly modified by this Addendum, all other terms, covenants, and conditions of the Original Lease and any prior addenda remain unchanged and in full force and effect during the renewal/extension term. If there is a conflict between this Addendum and the Original Lease, this Addendum controls as to the specific terms it changes.
6. Condition of Premises; Deposit Carryover
Tenant accepts the Premises in its current condition, subject to Landlord’s ongoing repair and habitability obligations under the lease and applicable law. The existing security deposit of $[CURRENT DEPOSIT AMOUNT] shall [CARRY OVER TO THE RENEWAL TERM / BE ADJUSTED AS SHOWN IN SECTION 4] and continues to be held under the terms of the Original Lease and applicable law.
7. Entire Modification; Signatures
This Addendum is the complete statement of the changes agreed by the parties as of its date. No oral modifications are effective. Each party acknowledges receiving a signed copy.
LANDLORD
Signature: ___________________________ Date: [DATE] Printed name: [LANDLORD NAME] Title (if agent/manager): [TITLE OR “OWNER”] Contact: [PHONE / EMAIL]
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Drug-Free Housing Addendum
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Attach this addendum to the lease at signing or renewal. Both parties should initial each page if your practice requires it. Delete all italic instructions before signing.
1. Parties and Lease
This Drug-Free Housing Addendum (“Addendum”) is made on [DATE] between [LANDLORD/OWNER NAME] (“Landlord”) and [TENANT NAME(S)] (“Tenant”) and is incorporated into the lease dated [LEASE DATE] for the premises at [PROPERTY ADDRESS, UNIT #, CITY, STATE, ZIP] (the “Premises”), including any common areas, parking areas, and grounds.
2. Purpose
Landlord and Tenant agree that a drug-free environment is essential to the health, safety, and quiet enjoyment of all residents. In consideration of the lease, the parties agree to the terms below.
3. Prohibited Activity
Tenant, any member of Tenant’s household, and any guest or other person under Tenant’s control shall NOT, on or near the Premises:
Engage in any drug-related criminal activity, meaning the illegal manufacture, sale, distribution, use, or possession with intent to manufacture, sell, distribute, or use a controlled substance (as defined under applicable federal and state controlled-substances laws);
Possess, store, or use any illegal controlled substance or illegal drug paraphernalia on the Premises;
Permit the Premises to be used for, or to facilitate, drug-related criminal activity, regardless of whether the individual engaging in the activity is a resident or guest;
Manufacture, cultivate, or process any controlled substance on the Premises in violation of applicable law, including operation of any methamphetamine laboratory or unlawful grow operation;
Engage in the illegal use, sale, or distribution of any other unlawful substance, or in the abuse of a legal substance in a manner that creates a nuisance, safety hazard, or interference with other residents.
State-legal cannabis varies; align with local law and the lease. Some states protect certain lawful cannabis possession or use by adults or registered medical patients, while smoking may still be restricted under a no-smoking policy, and cannabis remains illegal under federal law (which can matter for federally assisted housing). Edit item 2 and this section to match your jurisdiction and your lease’s smoking rules.
4. One-Strike Material Breach
A single violation of Section 3 is a material and irreparable breach of the lease and good cause for termination of the tenancy to the fullest extent permitted by applicable law. Unless applicable law requires otherwise, proof of violation shall be by a preponderance of the evidence; neither a criminal conviction nor an arrest is required to establish a violation. Some jurisdictions limit “one-strike” enforcement or require an opportunity to cure — confirm local law before relying on this clause.
5. Cooperation with Law Enforcement
Tenant agrees to cooperate reasonably with law enforcement investigations concerning suspected drug-related activity at the Premises, and to promptly report suspected drug-related criminal activity in common areas to Landlord at [MANAGEMENT PHONE / EMAIL] or to local law enforcement. Landlord may likewise cooperate with law enforcement, consistent with residents’ privacy rights and applicable law.
6. No Waiver of Other Remedies
This Addendum supplements — and does not replace or limit — any other right or remedy available to Landlord under the lease or applicable law, including termination for other breaches, claims for damages, and injunctive relief. Landlord’s delay or failure to act on any one violation is not a waiver of the right to act on that violation or any future violation. If any provision of this Addendum conflicts with mandatory law, the law controls, and the remainder of this Addendum remains in effect.
7. Acknowledgment and Signatures
Tenant acknowledges reading and understanding this Addendum and agrees that it is a material condition of the tenancy.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Early Termination of Lease Addendum
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Use this addendum when landlord and tenant mutually agree to end a lease before its natural end date. It does not apply to statutory early-termination rights (e.g., active-duty military under the SCRA, or domestic-violence protections in many states), which may not allow fees — check local law. Delete all italic instructions before signing.
1. Parties and Lease
This Early Termination of Lease Addendum (“Agreement”) is made on [DATE] between [LANDLORD/OWNER NAME] (“Landlord”) and [TENANT NAME(S)] (“Tenant”) regarding the lease dated [LEASE DATE] (the “Lease”) for the premises at [PROPERTY ADDRESS, UNIT #, CITY, STATE, ZIP] (the “Premises”). The Lease’s current end date is [ORIGINAL LEASE END DATE].
2. Mutual Agreement to Terminate
Landlord and Tenant mutually agree that the Lease shall terminate on [EARLY TERMINATION DATE] (the “Termination Date”), instead of the original end date. Tenant shall vacate and surrender the Premises no later than [TIME, e.g., 5:00 PM] on the Termination Date. Rent and all other lease charges remain due through the Termination Date, prorated where applicable at $[DAILY PRORATED RENT AMOUNT] per day.
3. Early-Termination Fee
In consideration of Landlord’s release of Tenant from the remainder of the term, Tenant shall pay an early-termination fee of $[EARLY TERMINATION FEE AMOUNT], due by [FEE DUE DATE], payable by [PAYMENT METHOD]. Some jurisdictions cap early-termination fees or require landlords to mitigate damages by re-renting instead of charging a fixed fee — verify before setting this amount. Delete this section if no fee is charged.
4. Security Deposit
Landlord holds a security deposit of $[DEPOSIT AMOUNT]. The deposit shall be handled under the Lease and applicable law: Landlord will return the deposit, less lawful deductions itemized in writing, within [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION] days after the Termination Date and surrender of the Premises. Commonly 14–45 days depending on state. The deposit may not be treated as Tenant’s last month’s rent unless the parties agree in writing and local law allows. Tenant’s forwarding address for the deposit and any notices: [TENANT FORWARDING ADDRESS].
5. Move-Out Obligations
On or before the Termination Date, Tenant shall:
Remove all personal property and occupants from the Premises;
Leave the Premises in clean, undamaged condition, ordinary wear and tear excepted, consistent with the move-in condition report dated [MOVE-IN INSPECTION DATE];
Return all keys, fobs, remotes, and access devices to [RETURN LOCATION/PERSON];
Provide utility final-read/transfer confirmation for utilities in Tenant’s name: [LIST UTILITIES];
Attend (if desired) a move-out inspection scheduled for [INSPECTION DATE/TIME]. Some states require the landlord to offer a pre-move-out inspection — check local rules.
Any personal property left behind after the Termination Date will be handled as abandoned property under applicable law.
6. Release of Future Obligations
Upon Tenant’s (a) vacating and surrendering the Premises by the Termination Date, (b) payment of all rent and charges due through the Termination Date, and (c) payment of the early-termination fee in Section 3, each party releases the other from all lease obligations arising after the Termination Date, including future rent. This release does not extend to: obligations that accrued on or before the Termination Date; Tenant’s liability for damage beyond ordinary wear and tear; or the parties’ rights and duties regarding the security deposit under Section 4. If Tenant fails to vacate by the Termination Date, this Agreement is voidable at Landlord’s option and Landlord may pursue all remedies under the Lease and applicable law.
7. No Admission
This Agreement is a voluntary, negotiated resolution. It is not an admission of fault, default, wrongdoing, or liability by either party, and it may not be used as evidence of any such admission in any proceeding, except to enforce this Agreement itself.
8. Entire Agreement; Signatures
This Agreement, together with the Lease it modifies, is the entire agreement of the parties on early termination. No oral changes are effective. Each party acknowledges receiving a signed copy.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Pet Addendum
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Attach this addendum to the lease when approving a pet. Complete one row per approved animal. Delete all italic instructions before signing.
1. Parties and Lease
This Pet Addendum (“Addendum”) is made on [DATE] between [LANDLORD/OWNER NAME] (“Landlord”) and [TENANT NAME(S)] (“Tenant”) and is incorporated into the lease dated [LEASE DATE] for the premises at [PROPERTY ADDRESS, UNIT #, CITY, STATE, ZIP] (the “Premises”).
2. Approved Pet(s)
Landlord grants Tenant permission to keep ONLY the pet(s) described below on the Premises. No other animal may be kept, even temporarily, without Landlord’s prior written consent.
Type
Breed
Weight
Name
License / Tag #
Vaccinations Current?
[DOG/CAT/OTHER]
[BREED]
[WEIGHT] lbs
[PET NAME]
[LICENSE NUMBER OR “N/A”]
[YES/NO — ATTACH RECORDS]
[TYPE]
[BREED]
[WEIGHT] lbs
[PET NAME]
[LICENSE NUMBER OR “N/A”]
[YES/NO]
Delete unused rows. Attach proof of required vaccinations and any licensing required by local ordinance.
3. Pet Deposit, Fee, and Pet Rent
Refundable pet deposit: $[PET DEPOSIT AMOUNT], held and returned under the same rules as the security deposit.
One-time non-refundable pet fee: $[PET FEE AMOUNT].
Monthly pet rent: $[MONTHLY PET RENT AMOUNT] per month, due with base rent.
Some states cap deposits or ban pet rent; assistance animals are NOT pets and cannot be charged fees — see Fair Housing rules. Verify local caps on total deposits (pet deposit often counts toward the cap), whether non-refundable fees are lawful in your state, and never apply this addendum, or any pet charge, to a service animal or emotional support animal approved as a reasonable accommodation.
4. Tenant Care Obligations
Tenant agrees to:
Keep each pet under control at all times and leashed (or in a carrier) in all common and outdoor areas;
Promptly clean up and properly dispose of all pet waste, indoors and out;
Not leave pets unattended for unreasonable periods or tether them outdoors unattended;
Prevent noise, odor, or behavior that disturbs neighbors or other residents;
Keep pets from damaging floors, walls, doors, landscaping, and other property;
Comply with all local animal-control laws, licensing, and vaccination requirements;
Not breed or board animals, or pet-sit animals not listed above, on the Premises;
Maintain flea/pest prevention and pay for pest treatment attributable to the pet(s).
5. Liability for Damage and Injury
Tenant is responsible for all damage or injury caused by the pet(s), including damage to the Premises, common areas, and property or persons of others, whether or not Tenant was present. Costs may be deducted from the pet deposit and, if insufficient, from the security deposit or billed directly, to the extent permitted by law. Tenant is encouraged (or required, if checked) to carry renter’s insurance with animal-liability coverage of at least $[LIABILITY COVERAGE AMOUNT]: - [ ] Required - [ ] Recommended.
6. Revocation of Pet Permission
Landlord may revoke permission for a pet, upon written notice of [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION] days (check local rules on required notice and cure periods), if:
The pet causes significant damage, injury, or a bona fide threat to health or safety;
Tenant repeatedly violates the care obligations in Section 4 after written warning;
The information in Section 2 proves materially false; or
The animal violates local ordinances (e.g., dangerous-animal designations).
Upon revocation, Tenant must permanently remove the pet from the Premises by the deadline stated in the notice. Failure to do so is a material breach of the lease. Keeping an unauthorized animal at any time is likewise a material breach and may incur charges of $[UNAUTHORIZED PET CHARGE, IF LAWFUL] (verify such charges are enforceable in your jurisdiction).
7. Signatures
Except as stated here, all lease terms remain in full force. Each party acknowledges receiving a signed copy.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Pool Addendum
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Use this addendum where the rental includes a private pool/spa or access to a shared community pool. Choose the maintenance option that matches your arrangement and delete the other. Delete all italic instructions before signing.
1. Parties and Lease
This Pool Addendum (“Addendum”) is made on [DATE] between [LANDLORD/OWNER NAME] (“Landlord”) and [TENANT NAME(S)] (“Tenant”) and is incorporated into the lease dated [LEASE DATE] for the premises at [PROPERTY ADDRESS, UNIT #, CITY, STATE, ZIP] (the “Premises”). This Addendum covers the [PRIVATE POOL AT THE PREMISES / SHARED COMMUNITY POOL LOCATED AT [LOCATION]] and any attached spa/hot tub (the “Pool”).
2. Use at Own Risk — Acknowledgment
Tenant acknowledges that swimming pools involve inherent risks of serious injury, drowning, and death, and that Tenant and Tenant’s household members and guests use the Pool entirely at their own risk, to the fullest extent permitted by law. Tenant acknowledges that no lifeguard is provided and that Landlord does not supervise Pool use. Nothing in this section waives liability that cannot lawfully be waived (e.g., liability for a landlord’s negligence in jurisdictions that prohibit such waivers). Tenant’s initials: ______
3. Pool Rules
Tenant, household members, and guests shall follow these rules and any posted rules:
Hours: Pool use is permitted only between [OPENING TIME] and [CLOSING TIME].
No glass containers of any kind in or around the Pool area.
Supervision of minors: Children under [AGE] must be actively supervised by a responsible adult at all times; no exceptions.
Maximum occupancy: No more than [MAXIMUM NUMBER] persons in the Pool area at one time.
No diving, running, roughhousing, or use of the Pool while impaired by alcohol or drugs.
Guests limited to [NUMBER] per household and must be accompanied by Tenant.
Keep gates and safety covers closed and latched; never prop the gate open or disable alarms, fences, or drain covers.
No pets in the Pool or Pool enclosure.
Swim diapers required for non-toilet-trained children.
Violation of Pool rules after written warning is a breach of the lease, and Landlord may suspend or revoke Pool privileges.
4. Maintenance Responsibilities
Choose one option and delete the other.
Option A — Landlord-maintained: Landlord, at Landlord’s expense, provides routine pool service (chemicals/water balancing) every [FREQUENCY, e.g., week] via [SERVICE COMPANY NAME], and maintains pumps, filters, heaters, and safety equipment. Tenant shall keep the Pool area free of debris and personal items, run/verify equipment as instructed, allow service access, and promptly report leaks, broken gates/latches, damaged drain covers, or equipment problems to [PHONE / EMAIL].
Option B — Tenant-maintained: Tenant performs routine skimming, chemical testing, and water balancing per manufacturer/service guidance at Tenant’s expense of approximately $[MONTHLY AMOUNT]; Landlord remains responsible for repair/replacement of structural elements and major equipment not damaged by Tenant misuse. Shifting safety-critical maintenance to tenants is restricted in some jurisdictions — verify before using Option B.
Tenant shall not adjust or disable safety equipment, drain the Pool, or make repairs without Landlord’s prior written consent.
5. Liability and Insurance
Tenant agrees, to the extent permitted by law, to indemnify and hold Landlord harmless from claims arising out of Pool use by Tenant’s household members or guests, except to the extent caused by Landlord’s negligence or failure to maintain. Tenant [IS REQUIRED / IS ENCOURAGED] to carry renter’s/liability insurance of at least $[LIABILITY COVERAGE AMOUNT] naming Landlord as interested party: [INSURANCE REQUIREMENT DETAILS OR “N/A”]. Landlord maintains property/liability coverage of $[LANDLORD COVERAGE AMOUNT OR “SEE POLICY”].
6. Closure Rights
Landlord may close the Pool temporarily or seasonally — for maintenance, repairs, water-quality issues, weather, safety concerns, or as required by authorities — without rent reduction, provided closures are reasonable in duration and Tenant receives notice where practicable. Seasonal closure period, if any: [SEASONAL CLOSURE DATES OR “N/A”].
7. Fencing and Safety-Code Compliance
The parties acknowledge that local law may impose pool barrier, fencing, gate-latch, alarm, anti-entrapment (drain cover), and inspection requirements. Landlord represents the Pool is equipped as follows: [DESCRIBE FENCE HEIGHT, SELF-LATCHING GATE, ALARMS, SAFETY COVER, COMPLIANT DRAIN COVERS]. Verify current compliance with your state and municipal pool-safety codes (and the federal Virginia Graeme Baker Act standards for drain covers) before offering pool access; requirements vary widely and are strictly enforced. Tenant shall not alter or remove any barrier or safety device.
8. Signatures
All other lease terms remain in full force. Each party acknowledges receiving a signed copy.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Cash for Keys Agreement
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Consult counsel where eviction is pending; do not use to circumvent legal process. Some jurisdictions regulate move-out or “buyout” agreements — requiring specific disclosures, rescission periods, or filings (notably in some rent-controlled cities) — and an agreement signed under pressure may be voidable. Delete all italic instructions before signing.
1. Parties and Premises
This Cash for Keys Agreement (“Agreement”) is made on [DATE] between [LANDLORD/OWNER NAME] (“Landlord”) and [TENANT/OCCUPANT NAME(S)] (“Resident”) regarding the premises at [PROPERTY ADDRESS, UNIT #, CITY, STATE, ZIP] (the “Premises”), occupied under [LEASE DATED [LEASE DATE] / MONTH-TO-MONTH TENANCY / OTHER: [DESCRIBE]].
2. Voluntary Agreement
Resident voluntarily agrees to vacate and surrender the Premises in exchange for the payment described below. Resident acknowledges having had the opportunity to seek independent legal advice before signing, and that this Agreement is entered into freely and without coercion.
3. Payment
Landlord shall pay Resident a total of $[PAYMENT AMOUNT] (the “Payment”), by [PAYMENT METHOD: CASHIER’S CHECK / CERTIFIED FUNDS / OTHER], conditioned on Resident’s full performance of Sections 4–6.
4. Surrender Date and Condition Standards
Resident shall vacate and surrender the Premises no later than [TIME, e.g., 12:00 PM] on [SURRENDER DATE] (the “Surrender Date”), leaving the Premises:
Broom-clean, with all trash and debris removed;
Free of damage beyond ordinary wear and tear, consistent with the move-in condition report dated [MOVE-IN INSPECTION DATE OR “N/A”];
With all fixtures, appliances, and included furnishings in place and in working order;
With utilities in Resident’s name active through the Surrender Date and then closed or transferred: [LIST UTILITIES].
5. Personal Property Removal
Resident shall remove all personal property and all occupants, pets, and vehicles associated with the tenancy by the Surrender Date. Any property remaining after surrender will be deemed abandoned and handled under applicable abandoned-property law, and reasonable removal/storage costs may be deducted from the Payment to the extent the law allows.
6. Keys, Fobs, and Access Devices
By the Surrender Date, Resident shall deliver to [NAME/LOCATION FOR RETURN] all keys, key fobs, garage remotes, mailbox keys, parking passes, and other access devices: [LIST DEVICES AND QUANTITIES]. Surrender is not complete until all access devices are returned and possession is delivered.
7. Inspection and Payment Timing
Landlord (or Landlord’s agent) will inspect the Premises within [NUMBER] hours after Resident returns keys and delivers possession. If the conditions of Sections 4–6 are met, Landlord shall deliver the Payment to Resident within [NUMBER] business days after the inspection, by the method in Section 3, to: [DELIVERY ADDRESS / PICKUP ARRANGEMENT]. If conditions are not met, Landlord shall provide a written list of deficiencies and may [REDUCE THE PAYMENT BY DOCUMENTED COSTS / DECLARE THIS AGREEMENT VOID], to the extent permitted by law.
8. Security Deposit
The security deposit of $[DEPOSIT AMOUNT] shall be handled separately under the lease and applicable deposit law, including itemization and return within [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION] days after surrender (commonly 14–45 days depending on state). Resident’s forwarding address: [FORWARDING ADDRESS]. Do not treat the Payment and the deposit as interchangeable — deposit statutes still apply.
9. Mutual Release of Claims
Upon Resident’s full performance and Landlord’s delivery of the Payment, each party fully and finally releases the other from all claims, demands, and obligations arising out of the tenancy and its termination — including claims for unpaid rent through the Surrender Date [INCLUDE / EXCLUDE — CHOOSE ONE], holdover, and lease breach — except: (a) obligations under this Agreement itself; (b) the deposit accounting in Section 8; and (c) claims that cannot lawfully be released. If an eviction or other case is pending, the parties shall [DISMISS / SEEK A STIPULATED RESOLUTION OF] case no. [CASE NUMBER] in accordance with court rules. Court-connected settlements should be documented through the court — consult counsel.
10. No Admission; Entire Agreement
This Agreement is a compromise and is not an admission of fault or liability by either party. It is the entire agreement regarding the move-out and supersedes prior oral discussions. No modification is effective unless in writing and signed. Each party acknowledges receiving a signed copy.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Co-Signer (Guarantor) Agreement
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Use this agreement when a third party guarantees a tenant’s lease obligations. Have the guarantor sign before or at lease signing, and attach it to the lease. Some jurisdictions limit guarantor requirements or fees for screening — verify locally. Delete all italic instructions before signing.
1. Parties and Guaranteed Lease
This Co-Signer (Guarantor) Agreement (“Guaranty”) is made on [DATE] by:
Guarantor: [GUARANTOR FULL LEGAL NAME], residing at [GUARANTOR HOME ADDRESS], phone [GUARANTOR PHONE], email [GUARANTOR EMAIL], relationship to Tenant: [RELATIONSHIP];
in favor of [LANDLORD/OWNER NAME] (“Landlord”), regarding the lease dated [LEASE DATE] (the “Lease”) between Landlord and [TENANT NAME(S)] (“Tenant”) for the premises at [PROPERTY ADDRESS, UNIT #, CITY, STATE, ZIP] (the “Premises”). Guarantor acknowledges receiving and reading a complete copy of the Lease.
2. Guaranteed Obligations
In consideration of Landlord entering into (or renewing) the Lease with Tenant — which Guarantor acknowledges as sufficient consideration — Guarantor absolutely and unconditionally guarantees full and timely payment and performance of all of Tenant’s obligations under the Lease, including without limitation:
Rent and any lawful late charges;
Damage to the Premises beyond ordinary wear and tear;
Fees and charges lawfully due under the Lease (utilities billed under the Lease, returned-payment charges, and similar amounts);
Costs of collection and, where permitted by law and the Lease, reasonable attorney’s fees and court costs.
Maximum guaranteed amount, if any: [MAXIMUM DOLLAR CAP OR “NO CAP — FULL GUARANTY”].
3. Joint and Several Liability
Guarantor’s liability is joint and several with Tenant and with any other guarantor. Landlord may proceed directly against Guarantor for any default without first pursuing Tenant, exhausting remedies against Tenant, or applying the security deposit. This is a guaranty of payment and performance, not merely of collection.
4. Duration; Renewals and Modifications
This Guaranty remains in effect for the initial Lease term and for [ALL RENEWALS, EXTENSIONS, AND MONTH-TO-MONTH CONTINUATIONS / THE INITIAL TERM ONLY / RENEWALS THROUGH [END DATE]](choose one — some states require a guarantor’s fresh consent for renewals or material changes; verify locally). Guarantor agrees that the Lease may be renewed, extended, or modified (including rent adjustments) [WITH / WITHOUT] notice to Guarantor, and that such changes do not release Guarantor, except that a material increase in obligations beyond [DESCRIBE LIMIT, e.g., “10% annual rent growth”] requires Guarantor’s written consent. Guarantor’s obligations for amounts accrued before any termination of this Guaranty survive its termination.
5. Waiver of Notice of Default
To the fullest extent permitted by law, Guarantor waives notice of Tenant’s default, notice of acceptance of this Guaranty, presentment, demand, protest, and notice of nonpayment. Landlord may, but is not obligated to, notify Guarantor of missed payments; failure to notify does not reduce Guarantor’s liability. Some jurisdictions limit enforceability of notice waivers — confirm locally. As a courtesy, Landlord will attempt to copy Guarantor on default-related notices sent to Tenant at the address in Section 1.
6. Credit Check and Financial Information
Guarantor authorizes Landlord and Landlord’s screening provider to obtain consumer credit reports, verify employment and income, and contact references, both for approval of this Guaranty and, as permitted by law, in connection with collection of amounts owed. Guarantor certifies that the financial information provided is true and complete, and has attached the following in support (collectively, Attachment A — Guarantor Financial Information):
Completed guarantor application
Proof of income (pay stubs / tax return / other: [DESCRIBE])
Government-issued ID: [ID TYPE AND NUMBER — REDACT AS APPROPRIATE]
Other: [DESCRIBE]
7. General Provisions
This Guaranty binds Guarantor’s heirs, estate, and personal representatives, and benefits Landlord’s successors and assigns. It is governed by the law of [STATE]. If any provision is unenforceable, the remainder stays in effect. This Guaranty, the Lease, and Attachment A are the entire agreement of Landlord and Guarantor; no oral modifications are effective.
Notarization is optional in most places but strengthens enforceability and identity verification; some landlords require it when the guarantor signs remotely. Delete if unused.
State of [STATE], County of [COUNTY]
On [DATE], before me, [NOTARY NAME], Notary Public, personally appeared [GUARANTOR NAME], proved on satisfactory evidence to be the person whose name is signed above, and acknowledged executing this Guaranty voluntarily.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Lead-Based Paint Disclosure
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
REQUIRED for most housing built before 1978 under 42 U.S.C. § 4852d — EPA/HUD rules; penalties for non-compliance can be substantial. This disclosure must be completed and signed BEFORE the lessee is obligated under the lease. Attach it to the lease and give the tenant the EPA pamphlet. If the property was built in 1978 or later, this form is generally not required — confirm the year built before deleting it.
Disclosure of Information on Lead-Based Paint and/or Lead-Based Paint Hazards
Property Address: [PROPERTY ADDRESS, UNIT #] Lessor (Landlord): [LANDLORD/OWNER NAME] Lessee (Tenant): [TENANT NAME(S)] Date of Lease: [LEASE DATE]
Lead Warning Statement
Housing built before 1978 may contain lead-based paint. Lead from paint, paint chips, and dust can pose health hazards if not managed properly. Lead exposure is especially harmful to young children and pregnant women. Before renting pre-1978 housing, lessors must disclose the presence of known lead-based paint and/or lead-based paint hazards in the dwelling. Lessees must also receive a federally approved pamphlet on lead poisoning prevention.
Known lead-based paint and/or lead-based paint hazards are present in the housing. (Explain below.) Explanation: [DESCRIBE LOCATION AND CONDITION OF KNOWN LEAD-BASED PAINT/HAZARDS]
Lessor has no knowledge of lead-based paint and/or lead-based paint hazards in the housing.
(b) Records and reports available to the lessor — check ONE:
Lessor has provided the lessee with all available records and reports pertaining to lead-based paint and/or lead-based paint hazards in the housing. (List documents below.) Documents provided: [LIST REPORTS/RECORDS AND DATES]
Lessor has no reports or records pertaining to lead-based paint and/or lead-based paint hazards in the housing.
2. Lessee’s Acknowledgment
Lessee has received copies of all information listed in Section 1(b) above, if any.
Lessee has received the EPA pamphlet “Protect Your Family From Lead in Your Home.”
3. Agent’s Acknowledgment (if applicable)
Agent has informed the lessor of the lessor’s obligations under 42 U.S.C. § 4852d and is aware of the agent’s responsibility to ensure compliance.
If no agent is involved, write “N/A” across Section 3 and the agent signature line.
4. Certification of Accuracy
The following parties have reviewed the information above and certify, to the best of their knowledge, that the information they have provided is true and accurate.
Party
Signature
Printed Name
Date
Lessor
_______________________
[LANDLORD/OWNER NAME]
[DATE]
Lessee
_______________________
[TENANT NAME]
[DATE]
Lessee
_______________________
[CO-TENANT NAME, IF ANY]
[DATE]
Agent
_______________________
[AGENT NAME OR “N/A”]
[DATE]
Retention: keep a signed copy for at least 3 years from the start of the lease term, as required by federal rules. Give the tenant a signed copy.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Tenant Estoppel Certificate
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Purpose: an estoppel certificate is typically used when the property is being sold or refinanced. It confirms the key facts of the tenancy for a buyer or lender, who will rely on the tenant’s statements. Some leases require the tenant to complete one within a set number of days of request — check the lease before sending.
Property Address: [PROPERTY ADDRESS, UNIT #] Tenant: [TENANT NAME(S)] Landlord: [LANDLORD/OWNER NAME] Date: [DATE] Addressed to (relying party): [BUYER/LENDER NAME AND ADDRESS]
Certifications
The undersigned Tenant certifies to [BUYER/LENDER NAME], and its successors and assigns, as of the date above:
Lease. Tenant is the tenant under a lease dated [LEASE DATE] for the premises above. A true, correct, and complete copy of the lease, including all amendments and addenda, is attached as Exhibit A. The lease is in full force and effect and has not been modified except as attached.
Term. The lease term began on [LEASE START DATE] and ends on [LEASE END DATE] (or: continues month-to-month). Tenant has [NUMBER] renewal option(s): [DESCRIBE OPTIONS OR “NONE”].
Rent. Current monthly rent is $[AMOUNT], due on the [DAY] of each month. Rent has been paid through [PAID-THROUGH DATE].
Security deposit. Landlord holds a security deposit of $[AMOUNT] (plus other deposits/fees: [DESCRIBE OR “NONE”]).
No defaults. To Tenant’s knowledge, neither Tenant nor Landlord is in default under the lease, and no event has occurred that with notice or the passage of time would become a default, except: [LIST EXCEPTIONS, E.G., OPEN REPAIR REQUESTS — OR WRITE “NONE”].
No side agreements. There are no agreements (written or oral) between Tenant and Landlord concerning the premises other than the attached lease, including any concessions, rent credits, or purchase options, except: [LIST OR “NONE”].
No prepaid rent. Tenant has not prepaid rent for more than the current month, except: [DESCRIBE PREPAYMENT OR “NONE”].
No offsets or claims. Tenant claims no offset, credit, or deduction against rent, except: [LIST OR “NONE”].
Occupancy. The premises are occupied only by Tenant and authorized occupants; Tenant has not assigned the lease or sublet any portion, except: [LIST OR “NONE”].
Notice addresses. Notices to Tenant should be sent to: [TENANT NOTICE ADDRESS / EMAIL]. Notices to Landlord under the lease are currently sent to: [LANDLORD NOTICE ADDRESS / EMAIL].
Tenant understands that [BUYER/LENDER NAME] will rely on this certificate in connection with the purchase or financing of the property, and that the statements above are binding on Tenant.
Attach Exhibit A (complete lease with amendments) before sending. Return the signed certificate to [RETURN NAME/ADDRESS/EMAIL] by [RESPONSE DEADLINE DATE].
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Move-Out Checklist (Tenant Instructions)
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Send this checklist to the tenant once notice is given. It helps ensure a smooth move-out and the fastest possible return of the security deposit.
Before Your Move-Out Date
Written notice given to landlord on [NOTICE DATE], per the lease’s [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION]-day notice requirement (commonly 30–60 days for month-to-month tenancies, depending on state and lease terms).
Utilities: schedule final readings and transfer/stop service effective [MOVE-OUT DATE] — electric ([PROVIDER]), gas ([PROVIDER]), water/sewer ([PROVIDER]), internet ([PROVIDER]). Do not disconnect utilities before the move-out inspection.
Forwarding address provided in writing to [MANAGER NAME/EMAIL] — required for your deposit return and any correspondence.
Mail forwarding set up with USPS.
Renter’s insurance updated or canceled effective your move-out date.
Move-out inspection scheduled for [INSPECTION DATE/TIME] (in some jurisdictions you have the right to be present or to a pre-move-out inspection — ask us).
All keys, fobs, remotes, and parking passes returned to [RETURN LOCATION/METHOD] by [DATE/TIME]. Rent responsibility may continue until keys are returned.
Cleaning Standards
The unit should be returned in the same condition as at move-in, less normal wear and tear. In general: all personal belongings and trash removed; floors swept/vacuumed/mopped; appliances cleaned inside and out (including oven and refrigerator — leave fridge on); kitchen and bath surfaces degreased and disinfected; walls spot-cleaned; nail holes [FILL / LEAVE AS-IS PER LEASE]; carpets [PROFESSIONALLY CLEANED WITH RECEIPT / VACUUMED] (check your lease); light bulbs working; smoke detectors left in place.
Room-by-Room Checklist
Item
Done
Notes
Entry/hallways — floors, walls, closet emptied
[ ]
[NOTES]
Living room — floors, windows/sills, blinds dusted
Bathrooms — tub/shower, toilet, sink, mirror, exhaust fan
[ ]
[NOTES]
Laundry area — lint trap, behind machines
[ ]
[NOTES]
Windows/doors — locked, screens in place
[ ]
[NOTES]
Patio/balcony/garage/storage cleared
[ ]
[NOTES]
Trash/recycling bins emptied; no items left at curb improperly
[ ]
[NOTES]
All trash and personal property removed from unit
[ ]
[NOTES]
Keys, fobs, remotes, parking passes returned
[ ]
[NOTES]
Security Deposit Return
Your deposit, less any lawful deductions (unpaid rent, damage beyond normal wear and tear, cleaning per the lease), will be returned with an itemized statement within [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION] days of move-out (commonly 14–45 days depending on state), sent to the forwarding address you provide. Questions: [MANAGER NAME], [PHONE], [EMAIL].
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Property Interior Inspection Report
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
For periodic inspections of an occupied unit, give the tenant advance written notice of entry — [NUMBER OF HOURS REQUIRED IN YOUR JURISDICTION] hours (commonly 24–48 hours depending on state). Use condition ratings: N = New, G = Good, F = Fair, P = Poor, D = Damaged, N/A = not applicable.
Field
Entry
Property
[PROPERTY ADDRESS]
Unit
[UNIT #]
Inspector
[INSPECTOR NAME / COMPANY]
Date of inspection
[DATE]
Inspection type
[ ] Move-in [ ] Move-out [ ] Periodic
Tenant (if occupied)
[TENANT NAME(S)]
Tenant present?
[ ] Yes [ ] No
Entry / Hallways
Item
Condition
Notes
Front door, locks & deadbolt
[ ]
[NOTES]
Walls / ceiling / trim
[ ]
[NOTES]
Flooring
[ ]
[NOTES]
Light fixtures & switches
[ ]
[NOTES]
Closet doors & shelving
[ ]
[NOTES]
Living Room / Dining Area
Item
Condition
Notes
Walls / ceiling / paint
[ ]
[NOTES]
Flooring / carpet
[ ]
[NOTES]
Windows, screens & locks
[ ]
[NOTES]
Blinds / window coverings
[ ]
[NOTES]
Outlets & light fixtures
[ ]
[NOTES]
Kitchen
Item
Condition
Notes
Countertops & backsplash
[ ]
[NOTES]
Cabinets & drawers
[ ]
[NOTES]
Sink, faucet & disposal
[ ]
[NOTES]
Refrigerator (model/serial: [ID])
[ ]
[NOTES]
Range / oven (model/serial: [ID])
[ ]
[NOTES]
Range hood / exhaust fan
[ ]
[NOTES]
Dishwasher (model/serial: [ID])
[ ]
[NOTES]
Microwave (model/serial: [ID])
[ ]
[NOTES]
Flooring, walls & lighting
[ ]
[NOTES]
Bedrooms
Duplicate this table for each bedroom.
Bedroom [1 / 2 / 3]
Item
Condition
Notes
Walls / ceiling / paint
[ ]
[NOTES]
Flooring / carpet
[ ]
[NOTES]
Windows, screens & locks
[ ]
[NOTES]
Closet doors & shelving
[ ]
[NOTES]
Door, outlets & light fixtures
[ ]
[NOTES]
Bathrooms
Duplicate this table for each bathroom.
Bathroom [1 / 2]
Item
Condition
Notes
Toilet (secure, no leaks)
[ ]
[NOTES]
Tub / shower, enclosure & caulking
[ ]
[NOTES]
Sink, vanity & faucet
[ ]
[NOTES]
Mirror & lighting
[ ]
[NOTES]
Exhaust fan
[ ]
[NOTES]
Flooring & walls (check for moisture)
[ ]
[NOTES]
HVAC & Safety
Item
Condition
Notes
Furnace / heating (filter checked)
[ ]
[NOTES]
A/C / cooling
[ ]
[NOTES]
Water heater (no leaks/corrosion)
[ ]
[NOTES]
Smoke detectors — tested & working
[ ]
Locations: [LIST]
CO detectors — tested & working
[ ]
Locations: [LIST]
Fire extinguisher (if provided)
[ ]
[NOTES]
Electrical panel labeled & accessible
[ ]
[NOTES]
Signs of leaks / mold / pests
[ ]
[NOTES]
Photos & Sign-Off
Photos attached: [NUMBER] photos, stored at [FILE LOCATION / TENTUNIT RECORD LINK].
Summary / items requiring action: [SUMMARY]
The parties acknowledge this report reflects the condition of the unit on the inspection date. For move-in/move-out inspections, both parties should sign; give the tenant a copy.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Property Exterior Inspection Report
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Condition ratings: G = Good, F = Fair, P = Poor, D = Damaged, N/A = not applicable. In the Action Needed column, note the repair required and its urgency (Immediate / 30 days / Monitor).
Field
Entry
Property
[PROPERTY ADDRESS]
Inspector
[INSPECTOR NAME / COMPANY]
Date of inspection
[DATE]
Weather at inspection
[WEATHER CONDITIONS]
Roof & Gutters
Item
Condition
Notes
Action Needed
Shingles/roofing material (missing, curled, damaged)
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Residential Unit Make-Ready Report
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Use this report to track unit turnover between tenants. Start it the day the outgoing tenant returns keys; the goal is to compress vacancy days. Status values: Not Started / Scheduled / In Progress / Complete / N/A.
Final walk-through — verify all above, photos for listing/records
[COORDINATOR]
$[BLANK]
[STATUS]
[DATE]
Other: [ADDITIONAL TASK]
[VENDOR/ASSIGNEE]
$[BLANK]
[STATUS]
[DATE]
TOTAL — budgeted $[BUDGET AMOUNT]
$[BLANK]
Note any costs chargeable to the previous tenant’s deposit (damage beyond normal wear and tear) here, and reflect them on the itemized deposit statement within your state’s deadline: [ITEMS AND AMOUNTS, OR “NONE”].
Final Walk-Through Notes
Keys/fobs on hand for new tenant: [NUMBER AND TYPES]
Utilities status (on for showings?): [ELECTRIC / GAS / WATER STATUS]
Listing photos taken: [ ] Yes [ ] No — stored at [LOCATION/LINK]
Outstanding items (with target dates): [LIST OR “NONE”]
Ready-for-Showing Sign-Off
I confirm the tasks above are complete and the unit is clean, safe, functional, and ready for showings and occupancy.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Cleaning Checklist
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Property Address: [PROPERTY ADDRESS] Unit: [UNIT NUMBER] Date of Cleaning: [DATE] Completed By: [NAME OF PERSON OR COMPANY]
Use this checklist for turnover cleaning, periodic deep cleaning, or as an attachment defining cleaning expectations. Mark the “Done” column with “x” as each task is completed and note any issues (damage, wear, items needing repair) in the “Notes” column.
Standard of Cleanliness
The property should be cleaned to a professional, move-in-ready standard: free of dust, dirt, grease, hair, odors, and residue on all surfaces; floors swept, mopped, or vacuumed; and all trash and debris removed. “Broom clean” is not the standard for this checklist unless otherwise agreed in writing at [REFERENCE TO LEASE SECTION OR AGREEMENT].
Kitchen
Task
Done
Notes
Countertops and backsplash wiped and degreased
[ ]
Sink and faucet scrubbed; drain cleared of debris
[ ]
Stovetop, burners, drip pans, and knobs cleaned
[ ]
Oven interior degreased (including racks and door glass)
[ ]
Range hood and filter degreased
[ ]
Microwave cleaned inside and out
[ ]
Refrigerator cleaned inside and out; shelves and drawers washed
[ ]
Behind and under appliances (fridge, stove) swept and mopped
[ ]
Dishwasher door, gasket, and filter cleaned
[ ]
Cabinet exteriors and hardware wiped
[ ]
Cabinet and drawer interiors wiped out
[ ]
Trash and recycling bins emptied and washed
[ ]
Bathrooms
Task
Done
Notes
Toilet cleaned and disinfected (bowl, seat, base, behind)
[ ]
Tub and/or shower scrubbed; soap scum and mildew removed
[ ]
Tile grout and caulk lines scrubbed
[ ]
Sink, faucet, and counter cleaned
[ ]
Mirror cleaned, streak-free
[ ]
Medicine cabinet and vanity interiors wiped out
[ ]
Exhaust fan cover dusted and washed
[ ]
Floor mopped, including behind toilet
[ ]
Living Areas
Task
Done
Notes
All surfaces dusted (shelves, ledges, ceiling fans)
[ ]
Walls spot-cleaned; scuffs removed where possible
[ ]
Baseboards and trim wiped
[ ]
Doors, door frames, and handles wiped
[ ]
Switch plates and outlet covers cleaned
[ ]
Air vents and returns dusted
[ ]
Closets emptied, shelves wiped, floors cleaned
[ ]
Bedrooms
Task
Done
Notes
Surfaces, sills, and ceiling fan dusted
[ ]
Closet shelves, rods, and floor cleaned
[ ]
Walls spot-cleaned; baseboards wiped
[ ]
Under-bed / furniture areas vacuumed (if furnished)
[ ]
Windows & Tracks
Task
Done
Notes
Interior window glass cleaned, streak-free
[ ]
Window sills wiped
[ ]
Window tracks vacuumed and scrubbed
[ ]
Screens dusted or rinsed (note any damage)
[ ]
Blinds/curtains dusted or laundered per care label
[ ]
Sliding door glass and tracks cleaned
[ ]
Floors (All Rooms)
Task
Done
Notes
Carpets vacuumed, including edges and corners
[ ]
Carpet stains treated (note any that remain)
[ ]
Hard floors swept and mopped with appropriate cleaner
[ ]
Stairs vacuumed/mopped, railings wiped
[ ]
Fixtures & Miscellaneous
Task
Done
Notes
Light fixtures and globes dusted/washed; bulbs working
[ ]
Smoke/CO detector housings dusted (do not disable)
[ ]
Laundry area cleaned; lint trap and washer gasket wiped
[ ]
Entry area, porch, or balcony swept
[ ]
All trash removed from the property
[ ]
Supplies Note
Recommended supplies: all-purpose cleaner, degreaser, bathroom/mildew cleaner, glass cleaner, disinfectant, oven cleaner, floor cleaner appropriate to the flooring type, microfiber cloths, scrub brushes, vacuum, and mop. Use only products safe for each surface — [LIST ANY SURFACE-SPECIFIC PRODUCT RESTRICTIONS, E.G., NO ABRASIVES ON STONE COUNTERTOPS].
Completed by (signature): ______________________ Date: [DATE]
Verified by (owner/manager signature): ______________________ Date: [DATE]
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Maintenance Checklist
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Use this checklist to track routine maintenance across the property. Update “Last Serviced” and “Next Due” after each service, and keep invoices or contractor reports with this record. Adjust frequencies to match your climate, equipment age, manufacturer recommendations, and any local code requirements. If entering an occupied unit, give the tenant advance notice as required in your jurisdiction — commonly 24–48 hours, but verify locally.
Maintenance Items
Item
Frequency
Last Serviced
Next Due
Notes
HVAC filters replaced
Every [1–3] months
[DATE]
[DATE]
Filter size: [FILTER SIZE]
HVAC system professionally serviced
Annually (AC spring, furnace fall)
[DATE]
[DATE]
Smoke detectors tested; batteries replaced
Test [MONTHLY/QUARTERLY]; batteries annually
[DATE]
[DATE]
Replace units per manufacturer life, typically 10 years
Carbon monoxide detectors tested
Test [MONTHLY/QUARTERLY]; batteries annually
[DATE]
[DATE]
Replace units typically every 5–7 years
Water heater flushed; anode rod checked; T&P valve tested
Annually
[DATE]
[DATE]
Set temperature to approx. 120°F to reduce scald risk
Keep completed copies of this checklist with your property records — a documented maintenance history supports insurance claims, habitability compliance, and resale value.
Inspected/updated by (signature): ______________________ Date: [DATE]
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Move-Out Cleaning Checklist
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Provide this checklist to tenants before move-out. Items on this list are the ones most commonly charged against security deposits when left undone — completing them thoroughly is the tenant’s best protection for a full refund. Deductions must still be lawful and limited to amounts beyond normal wear and tear; check local rules.
The unit should be returned in the same condition as at move-in, less normal wear and tear, per [LEASE SECTION REFERENCE]. Mark “Done” and add notes as you go.
Kitchen
Task
Done
Notes
Oven fully degreased — interior, racks, door glass, broiler drawer
[ ]
A greasy oven is one of the most common deposit charges
Stovetop, burners, drip pans, knobs, and range hood/filter degreased
[ ]
Refrigerator/freezer emptied, defrosted if needed, and cleaned — shelves, drawers, gaskets; leave doors ajar if power is off
[ ]
Behind and under fridge and stove swept and mopped (if movable)
[ ]
Cabinet and drawer interiors emptied and wiped out; exteriors cleaned
[ ]
Countertops, backsplash, and sink scrubbed; drain clear
Tub/shower scrubbed; soap scum, mildew, and hard-water buildup removed
[ ]
Sink, faucet, counter, and mirror cleaned
[ ]
Medicine cabinet and vanity emptied and wiped out
[ ]
Exhaust fan cover cleaned; floor mopped including behind toilet
[ ]
Living Areas & Bedrooms
Task
Done
Notes
All personal property and trash removed from every room and closet
[ ]
Hauling/disposal fees are commonly deducted
Walls cleaned; scuffs removed
[ ]
Nail/screw holes: [PATCH SMALL HOLES / LEAVE FOR LANDLORD — PER LEASE SECTION [SECTION]]
[ ]
State your policy: some landlords prefer to patch and paint themselves; unauthorized patching in a mismatched texture can itself be a charge
Baseboards, trim, doors, and door frames wiped
[ ]
Light fixtures and ceiling fans dusted/washed; burned-out bulbs replaced
[ ]
Switch plates, outlet covers, and vents cleaned
[ ]
Closets emptied; shelves, rods, and floors cleaned
[ ]
Windows, sills, tracks, and blinds cleaned; screens in place
[ ]
Floors & Carpets
Task
Done
Notes
Hard floors swept and mopped
[ ]
Carpets vacuumed, including edges and under any moved furniture
[ ]
Professional carpet cleaning (if required by lease): receipt attached — [ATTACH RECEIPT / RECEIPT NO.]
[ ]
Only if [LEASE SECTION] requires it and such a requirement is enforceable in your jurisdiction; otherwise standard is clean and free of stains/odors beyond normal wear
Pet stains/odors treated (if applicable)
[ ]
Garage, Outdoor & Miscellaneous
Task
Done
Notes
Garage/carport swept; oil stains treated; all items removed
[ ]
Patio/balcony/porch swept and cleared
[ ]
Yard areas returned to move-in condition (if tenant-maintained per lease)
[ ]
Trash bins emptied and left at [LOCATION]; no trash left at curb outside pickup rules
[ ]
All keys, fobs, remotes, and mailbox keys returned — quantity: [NUMBER]
[ ]
Re-keying charges commonly apply for unreturned keys
Forwarding address provided to landlord in writing
[ ]
Required in many states to receive the deposit refund
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Preventative Maintenance Schedule
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Shift tasks to fit your climate (e.g., irrigation winterization only where freezing occurs) and your equipment’s manufacturer recommendations. Enter an estimated budget for each month; totals feed your operating budget and capital reserve planning.
Annual Calendar
Month
Tasks
Budgeted Cost
January
Inspect for ice dams and pipe-freeze risk; test smoke/CO detectors; check water heater; review vendor contracts for the year
[BLANK]
February
Change HVAC filters; inspect caulking/grout in wet areas; check attic/crawl space for moisture or pests
[BLANK]
March
Spring: clean gutters and downspouts; roof visual inspection after winter; service sump pump before rains
[BLANK]
April
Spring: AC professional service before cooling season; irrigation/sprinkler startup and head check; exterior walk-around for winter damage
[BLANK]
May
Power-wash siding/decks as needed; inspect and re-seal deck/fence; window screens repaired; pest inspection
[BLANK]
June
Change HVAC filters; clean refrigerator coils; test GFCI outlets; check washer hoses and dishwasher connections
[BLANK]
July
Exterior paint/seal touch-ups; inspect driveway/walkway cracks; check weatherstripping and door sweeps
[BLANK]
August
Flush water heater; clean dryer vent full duct run; landscaping/tree trimming away from roof and lines
[BLANK]
September
Fall: furnace professional service before heating season; change HVAC filters; test smoke/CO detectors and replace batteries
Change/inspect HVAC filters ([FILTER SIZE], every [1–3] months per filter type)
[BLANK]
Run water and flush toilets in vacant units
[BLANK]
Check exterior lighting and replace bulbs
[BLANK]
Landscaping / lawn service (seasonal)
[BLANK]
Review tenant maintenance requests for recurring patterns
[BLANK]
Budgeting tip: many owners reserve roughly 1%–2% of property value per year (or a per-square-foot amount) for maintenance and capital reserves — adjust for property age and condition.
Reviewed by (signature): ______________________ Date: [DATE]
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Expenditure Budget vs Actual Report
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Property: [PROPERTY ADDRESS / PORTFOLIO NAME] Period: [MONTH/QUARTER/YEAR] — [START DATE] to [END DATE] Prepared By: [NAME] Date Prepared: [DATE]
Enter budgeted and actual amounts for the period. Variance = Actual − Budgeted; % = Variance ÷ Budgeted. For income, a positive variance is favorable; for expenses, a negative variance is favorable. Explain any variance beyond your threshold (commonly ±5–10%) in the notes section below. This is a management report, not a tax document — confirm tax treatment of items (e.g., capital expenditures) with your accountant.
Income
Category
Budgeted
Actual
Variance
%
Rental income
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Other income (late fees, pet rent, parking, laundry)
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Total Income
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Operating Expenses
Category
Budgeted
Actual
Variance
%
Maintenance & repairs
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Utilities (owner-paid)
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Insurance
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Property taxes
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Property management fees
[BLANK]
[BLANK]
[BLANK]
[BLANK]
HOA dues
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Marketing & leasing
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[OTHER — E.G., LEGAL, ACCOUNTING, LICENSES]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Total Operating Expenses
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Net Operating Income & Capital
Line
Budgeted
Actual
Variance
%
Net Operating Income (Total Income − Total Operating Expenses)
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Capital expenditures (below-the-NOI-line: roof, HVAC replacement, remodels)
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Net After CapEx
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Variance Explanations
Explain each material variance: what happened, whether it is one-time or ongoing, and any corrective action or budget adjustment.
Category
Variance
Explanation
One-Time or Ongoing?
[CATEGORY]
[AMOUNT]
[EXPLANATION]
[ONE-TIME/ONGOING]
[CATEGORY]
[AMOUNT]
[EXPLANATION]
[ONE-TIME/ONGOING]
[CATEGORY]
[AMOUNT]
[EXPLANATION]
[ONE-TIME/ONGOING]
Additional notes: [NOTES ON OCCUPANCY, RENT CHANGES, UPCOMING EXPENSES, OR BUDGET REVISIONS]
Prepared by (signature): ______________________ Date: [DATE]
Reviewed by (owner signature): ______________________ Date: [DATE]
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Landlord–Tenant Closing Statement
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Date: [DATE]
To: [TENANT NAME(S)] Forwarding Address: [TENANT FORWARDING ADDRESS]
Send this statement within your state’s deadline for returning deposits and itemizing deductions — deadlines vary widely (e.g., Indiana allows 45 calendar days; many states require 14–30 days). Missing the deadline or failing to itemize can forfeit the right to withhold any amount and may expose the landlord to statutory damages. Deductions must be limited to actual, documented amounts beyond normal wear and tear.
Deposit Held
Item
Amount
Security deposit received on [DATE]
[AMOUNT]
Other refundable deposits (pet, key, etc.): [DESCRIPTION]
[AMOUNT]
Interest accrued (where required by law)
[AMOUNT]
Total Deposit Held (A)
[AMOUNT]
Itemized Deductions
Description
Amount
Receipt/Doc Ref
Unpaid rent — [PERIOD]
[AMOUNT]
[LEDGER/INVOICE REF]
Unpaid utilities owed under lease — [UTILITY, PERIOD]
[AMOUNT]
[BILL REF]
Damage beyond normal wear and tear: [ITEM 1 — E.G., BROKEN DOOR, LOCATION]
[AMOUNT]
[INVOICE/PHOTO REF]
Damage beyond normal wear and tear: [ITEM 2]
[AMOUNT]
[INVOICE/PHOTO REF]
Damage beyond normal wear and tear: [ITEM 3]
[AMOUNT]
[INVOICE/PHOTO REF]
Cleaning to return unit to move-in condition (beyond normal wear)
[AMOUNT]
[INVOICE REF]
Unreturned keys/fobs — re-keying
[AMOUNT]
[INVOICE REF]
Other lawful charge: [DESCRIPTION]
[AMOUNT]
[DOC REF]
Total Deductions (B)
[AMOUNT]
Itemize each damage separately with supporting documentation. Do not charge for normal wear and tear (minor scuffs, faded paint, carpet wear from ordinary use). Prorate replacements for the remaining useful life of the item where required or customary.
Reconciliation
Calculation
Amount
Total Deposit Held (A)
[AMOUNT]
Less: Total Deductions (B)
([AMOUNT])
Refund Due to Tenant (if A − B is positive)
[AMOUNT]
Balance Owed by Tenant (if A − B is negative)
[AMOUNT]
Refund payment method: [CHECK NO. [NUMBER] ENCLOSED / ACH TO ACCOUNT ON FILE / OTHER: [METHOD]], issued on [DATE].
If a balance is owed, state the payment deadline and remittance instructions: Payment of [AMOUNT] is due by [DATE] to [PAYMENT ADDRESS / PORTAL].
Deadline note: This statement is provided within the [NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION]-day period required by [STATE] law (e.g., Indiana: 45 calendar days after termination and delivery of possession, provided the tenant supplied a forwarding address).
Dispute rights: If you disagree with any deduction, you may respond in writing to the address below within [NUMBER OF DAYS, IF YOUR JURISDICTION SPECIFIES ONE] days, including any supporting documentation. Nothing in this statement waives either party’s rights or remedies under the lease or applicable law, including the right to pursue the matter in small claims court.
Mailed first-class/certified mail (No. [TRACKING NUMBER]) to forwarding address on [DATE]
Other method permitted by law: [METHOD], on [DATE]
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Operating Budget
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Complete the annual column first, then spread amounts across months (evenly, or weighted for seasonal items like utilities and landscaping). If the table is too wide for your workflow, keep quarterly columns instead — the structure is what matters.
Annual Budget by Category
Line Item
Annual
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Gross scheduled rent
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Less: vacancy & credit loss ([VACANCY %]%)
([BLANK])
([BLANK])
([BLANK])
([BLANK])
([BLANK])
([BLANK])
([BLANK])
([BLANK])
([BLANK])
([BLANK])
([BLANK])
([BLANK])
([BLANK])
Other income (fees, pet rent, parking, laundry)
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Effective Gross Income
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Maintenance & repairs
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Utilities (owner-paid)
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Insurance
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Property taxes
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Property management fees
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
HOA dues
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Marketing & leasing
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Landscaping / snow removal
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Legal, accounting & licenses
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Total Operating Expenses
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Net Operating Income (NOI)
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Capital reserve contribution
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Cash Flow After Reserves
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
[BLANK]
Assumptions
Document the assumptions behind each number so the budget can be reviewed and revised. Typical guidance:
Gross scheduled rent: [MONTHLY RENT] × 12 per unit at full occupancy, plus scheduled increases of [PERCENT]% effective [DATE]. Base this on current leases plus market rates for expected turnovers.
Vacancy allowance: [VACANCY %]% of gross scheduled rent. Commonly 5–10% depending on market and turnover history; use your actual historical rate if available.
Maintenance & repairs: [AMOUNT OR % OF RENT]. Common rules of thumb: 1%–2% of property value per year, or 5%–15% of rent, higher for older properties.
Capital reserve: [AMOUNT PER MONTH]. Reserve for roof, HVAC, water heater, flooring, and appliances based on remaining useful life — a simple method is replacement cost ÷ years of life remaining, summed across major components.
Property taxes / insurance: based on [CURRENT BILL / QUOTED PREMIUM], with [PERCENT]% assumed increase. Check for pending reassessments.
Management fees: [PERCENT]% of collected rent plus [LEASING FEE] per new lease.
Other assumptions: [NOTES]
Approved by (owner signature): ______________________ Date: [DATE]
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Trust Account Ledger
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Security deposits and other tenant funds must not be commingled with personal or operating funds where law requires separate trust/custodial accounts — many states (and most broker/property-manager licensing rules) require deposits to be held in a designated trust or custodial account, sometimes interest-bearing and sometimes with tenant disclosure of the bank name and account details. Verify your state’s requirements. Tentunit-collected deposits are held in a segregated custodial account automatically; use this ledger for deposits you hold directly or where your regulator requires your own record.
Ledger
Record every deposit in and disbursement out in date order. The running balance must equal the bank balance for this account after reconciling items. Reference the tenant and property for every entry so each tenant’s funds can be traced individually.
Date
Tenant/Property
Description
Deposit In
Disbursement Out
Running Balance
[DATE]
[TENANT NAME] / [PROPERTY, UNIT]
Security deposit received — lease dated [DATE]
[AMOUNT]
[AMOUNT]
[DATE]
[TENANT NAME] / [PROPERTY, UNIT]
Pet deposit received
[AMOUNT]
[AMOUNT]
[DATE]
[TENANT NAME] / [PROPERTY, UNIT]
Interest credited (where required)
[AMOUNT]
[AMOUNT]
[DATE]
[TENANT NAME] / [PROPERTY, UNIT]
Deposit refund issued — check no. [NUMBER]
[AMOUNT]
[AMOUNT]
[DATE]
[TENANT NAME] / [PROPERTY, UNIT]
Lawful deduction transferred to operating account per closing statement dated [DATE]
[AMOUNT]
[AMOUNT]
[DATE]
[TENANT NAME] / [PROPERTY, UNIT]
[DESCRIPTION]
[AMOUNT]
[AMOUNT]
[AMOUNT]
Period Totals
[BLANK]
[BLANK]
[BLANK]
Per-Tenant Balances
At any point, the sum of individual tenant balances must equal the account’s running balance.
Tenant
Property/Unit
Deposit Held
Notes
[TENANT NAME]
[PROPERTY, UNIT]
[AMOUNT]
[TENANT NAME]
[PROPERTY, UNIT]
[AMOUNT]
Total Held
[BLANK]
Must equal ledger running balance
Monthly Reconciliation Sign-Off
Item
Amount / Confirmation
Bank statement ending balance as of [DATE]
[AMOUNT]
Plus: deposits in transit
[AMOUNT]
Less: outstanding checks/disbursements
([AMOUNT])
Adjusted bank balance
[AMOUNT]
Ledger running balance
[AMOUNT]
Balances match (any difference explained below)
[ ] Yes [ ] No — [EXPLANATION]
Reconciled by (signature): ______________________ Title: [TITLE] Date: [DATE]
Reviewed by (signature): ______________________ Title: [TITLE] Date: [DATE]
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Emergency Contact Information for Tenants
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Property: [PROPERTY ADDRESS, UNIT #] Effective date: [DATE]
Give this sheet to every tenant at move-in and post a copy in common areas. Keep it to one page when printed.
Life-Threatening Emergencies — Call 911 First
For fire, medical emergencies, crime in progress, or any immediate danger to life, call 911 before calling us. If you smell gas, leave the building immediately, then call the gas company and 911 from outside — do not use light switches, phones, or anything that could spark while inside.
What Counts as a Maintenance Emergency
Call the emergency maintenance line — any hour, any day — for problems that threaten safety or will cause serious property damage if not addressed immediately:
Flooding, burst pipe, or major water leak you cannot stop at the shut-off valve
No heat when outside temperatures are below [TEMPERATURE THRESHOLD]°F
No electricity to the whole unit (after checking your breaker panel and confirming it is not a neighborhood outage)
Sewage backup into the unit
Gas smell (after evacuating and calling the gas company and 911)
Broken exterior door or window lock that leaves the unit unsecured
Smoke or CO detector alarming with no obvious cause (leave and call 911 first)
Emergency maintenance line: [EMERGENCY PHONE NUMBER] — available 24/7.
What Is a Routine Request (Not an Emergency)
Dripping faucets, running toilets (if not overflowing), appliance issues, pest sightings, light fixtures, noise complaints, lockouts (lockout fee may apply: $[AMOUNT]), and similar items. Submit these through the Tentunit portal at [PORTAL URL] or call the office during business hours. Routine requests are typically handled within [NUMBER] business days.
Utility Emergency Numbers
Emergency
Provider
Phone
Gas leak
[GAS COMPANY NAME]
[PHONE]
Water main break / no water
[WATER UTILITY NAME]
[PHONE]
Power outage / downed line
[ELECTRIC UTILITY NAME]
[PHONE]
Poison Control (US)
Poison Help
1-800-222-1222
Non-emergency police
[LOCAL DEPARTMENT]
[PHONE]
Property Manager Contacts & Hours
Contact
Role
Phone
Email
Hours
[MANAGER NAME]
Property Manager
[PHONE]
[EMAIL]
[DAYS/HOURS, E.G., MON–FRI 9–5]
[BACKUP NAME]
Backup / Assistant
[PHONE]
[EMAIL]
[DAYS/HOURS]
Office
[OFFICE ADDRESS]
[PHONE]
[EMAIL]
[DAYS/HOURS]
After-Hours Procedure
If life or safety is at risk, call 911 first.
For a maintenance emergency, call the emergency line above and clearly state your name, unit, phone number, and the problem. If you reach voicemail, leave that information — the on-call technician is paged automatically.
Take reasonable steps to limit damage if safe to do so (e.g., turn off the water shut-off valve, flip the breaker).
Follow up by logging the issue in the Tentunit portal the next business day so it is on record.
Non-emergency calls to the after-hours line may be billed a call-out fee of $[AMOUNT] if a technician is dispatched unnecessarily — when in doubt, call; we would rather you check.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Property Rules and Regulations
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
Tailor each section to your property; delete sections that do not apply. Ensure rules do not conflict with the lease, fair housing laws, or local ordinances (e.g., some rules on guests, pets, or smoking are regulated locally).
1. Quiet Hours
Quiet hours are [START TIME] to [END TIME] daily. At all other times, keep noise (music, TV, gatherings) at levels that do not disturb neighbors. Repeated noise complaints are a rules violation.
2. Common Areas
Hallways, stairwells, lobbies, laundry rooms, and shared outdoor spaces must be kept clear. Do not store personal items (bikes, shoes, strollers, furniture) in common areas or block exits. Clean up after yourself in shared facilities.
3. Trash & Recycling
Place all trash in sealed bags inside designated bins at [BIN LOCATION]. Recycling per local rules: [SUMMARY OF LOCAL RECYCLING RULES]. Collection day(s): [DAY(S)] — bins out no earlier than [TIME/DAY] and returned by [TIME/DAY]. Large items require [BULK PICKUP PROCEDURE]. Do not leave trash outside unit doors.
4. Parking
Assigned space(s): [SPACE #/DESCRIPTION]. Guest parking: [LOCATION/RULES]. No inoperable or unregistered vehicles, no repairs beyond minor maintenance, no parking on lawns or blocking driveways/dumpsters. Violating vehicles may be towed at owner’s expense after [NOTICE PROCEDURE].
5. Guests
Guests are welcome. A guest staying more than [NUMBER] consecutive days (or [NUMBER] days in any [PERIOD]) is considered an occupant and requires landlord approval and possible lease amendment. Tenants are responsible for their guests’ conduct under these rules.
6. Smoking Policy
Smoking (including vaping and e-cigarettes) is [PROHIBITED EVERYWHERE ON THE PROPERTY / PERMITTED ONLY IN: LOCATION]. This includes cannabis where legal. Violations may result in cleaning/remediation charges and lease enforcement.
7. Pets
Pets are permitted only with a signed pet addendum. Approved pets: [TYPES/LIMITS]. Pets must be leashed in common areas, licensed and vaccinated per local law, and waste picked up immediately. Assistance animals are not pets and are handled under fair housing law — do not apply pet rules, fees, or restrictions to them.
8. Maintenance Requests
Submit non-emergency requests through the Tentunit portal at [PORTAL URL] or to [EMAIL/PHONE]. Include unit, description, and photos where helpful. For emergencies, use the emergency line: [EMERGENCY PHONE NUMBER]. Report leaks, pests, and safety issues promptly — delayed reporting that worsens damage may be charged to the tenant.
9. Alterations
No painting, wallpaper, shelving anchored to walls, ceiling hooks, satellite dishes, locks changes, or other alterations without prior written consent. Small picture nails are [PERMITTED / NOT PERMITTED]. Unauthorized alterations may be restored at tenant expense.
10. Safety
No charcoal or open-flame grills on balconies or within [NUMBER] feet of the building (often set by local fire code — verify); grills permitted only at [LOCATION].
Space heaters must be [PROHIBITED / UL-LISTED WITH AUTO-SHUTOFF, NEVER LEFT UNATTENDED].
Do not disable smoke or CO detectors; report chirping/faults immediately.
No storage of gasoline, propane, or other flammables inside units or storage areas.
Keep exits, windows, and fire escapes unobstructed.
11. Violations Process
First violation: written notice describing the violation and required correction.
Second violation: written warning; a fee of $[AMOUNT] may apply where lawful.
Continued or serious violations: notice to cure or quit per the lease and applicable law ([NUMBER OF DAYS REQUIRED IN YOUR JURISDICTION] days, commonly 3–30 days depending on state and violation type), up to lease termination.
Nothing in this process limits the landlord’s right to proceed directly under the lease or law for serious violations.
Incorporation Into Lease & Acknowledgment
These Rules and Regulations are incorporated into and made part of the lease dated [LEASE DATE] for [PROPERTY ADDRESS, UNIT #]. A violation of these rules is a violation of the lease. The landlord may amend the rules with [NUMBER] days’ written notice, provided amendments do not materially change the lease terms.
I have received, read, and agree to these Rules and Regulations.
Provided by Tentunit — see the Templates Disclaimer & Jurisdiction Notice at help.tentunit.com/policies/templates-disclaimer.
Tenant Welcome Letter
Tentunit Template Library · Version 1.0 · [TEMPLATE — review before use]
Important: This is a general-purpose template provided for convenience under the Tentunit Templates Disclaimer & Jurisdiction Notice. It is not legal advice and is not state-specific unless expressly labeled. Landlord–tenant requirements (notice periods, day counts, service methods, disclosures) vary by jurisdiction and change over time. Verify against current local law — or consult a licensed attorney — before use. Complete every [BRACKETED FIELD] and delete instructions in italics before sending.
[DATE]
[TENANT NAME(S)] [PROPERTY ADDRESS, UNIT #] [CITY, STATE ZIP]
RE: Welcome to [PROPERTY NAME / PROPERTY ADDRESS]
Dear [TENANT NAME(S)],
Welcome home! We’re delighted to have you at [PROPERTY ADDRESS, UNIT #] and want your move-in to go as smoothly as possible. Here’s everything you need for your first weeks.
Keys and move-in. Your move-in date is [MOVE-IN DATE]. Pick up your keys ([NUMBER] keys, [FOBS/REMOTES/MAILBOX KEY]) at [PICKUP LOCATION] on [DATE] at [TIME]. We’ll complete a move-in inspection together — please note any existing conditions on the inspection form so your record is accurate from day one.
Utilities to set up. Please put these in your name effective [MOVE-IN DATE]:
Electric: [PROVIDER NAME], [PHONE/WEBSITE]
Gas: [PROVIDER NAME], [PHONE/WEBSITE]
Water/Sewer/Trash: [PROVIDER NAME OR “INCLUDED IN RENT”]
Internet/Cable: [PROVIDER OPTIONS]
Paying rent. Rent of $[AMOUNT] is due on the [DAY] of each month. The easiest way to pay is through your Tentunit tenant portal: create your account at [PORTAL URL / INVITATION LINK], add a bank account or card, and set up autopay if you’d like — you’ll get a receipt automatically. Add any grace period or late-fee details per your lease: [DETAILS].
Maintenance requests. Submit non-emergency requests through the Tentunit portal at [PORTAL URL] (photos help!) or contact [EMAIL/PHONE]. We typically respond within [NUMBER] business days. For emergencies — major leaks, no heat, anything unsafe — call our 24/7 emergency line at [EMERGENCY PHONE NUMBER], and always call 911 first if life or safety is at risk.
Community rules. Your lease includes the Property Rules and Regulations (quiet hours, parking, trash days, guest policy, and more). Please give them a read — a copy is enclosed and available in your portal under [DOCUMENT LOCATION].
If you have any questions at all, we’re happy to help. Thank you for choosing to make your home with us — we’re glad you’re here.