Tentunit Help

A) Core Legal & Platform Policies

B) Business & Account Policies

7) Business Account Terms

Main Policy Document Who Can Open a Business Account Responsibility for Staff Actions Business Information Accuracy Compliance Obligations Audit & Review Rights Account Ownership & Control

8) User Roles & Permissions Policy

Main Policy Document Role Definitions Role-Based Access Permission Management Responsibility Security Expectations

9) Data Processing & Data Security Policy

Main Policy Document What Data Tentunit Processes How Data Is Protected Access Controls Encryption & Storage Practices Incident Handling Data Minimization (Stripe Card Data Scope)

C) Payments, Risk & Compliance Policies

10) KYC & Identity Verification Policy

Main Policy Document Why Verification Is Required Data That May Be Requested Stripe's Role If Verification Fails Ongoing Monitoring

11) AML & Fraud Prevention Policy

Main Policy Document Fraud Detection Principles Suspicious Activity Handling Payment Abuse Controls Account Freezing Rules Cooperation with Payment Processors

12) Payout & Settlement Policy

Main Policy Document Payout Schedules Holds & Delays Failed Payouts Adjustments & Reversals Dispute Offsets

13) Chargeback & Dispute Handling Policy

Main Policy Document Chargeback Process Evidence Handling Temporary Holds Responsibility Allocation Final Outcomes

D) AI & Automation Policies

14) AI Usage & Content Policy

Main Policy Document What AI Features Do User Responsibility for Generated Content No Legal/Financial Guarantees Prohibited Uses Content Ownership & Licensing

15) Automation & System Actions Policy

Main Policy Document Automated Emails, Invoices, Reminders When Automation May Fail User Responsibility to Review Outputs Override & Correction Rights

E) Trust, Safety & Operations

16) Security & Incident Response Policy

Main Policy Document Incident Handling Lifecycle User Notification Rules Containment Steps Investigation & Resolution

17) Audit & Record Retention Policy

Main Policy Document What Logs Are Kept Data Retention Periods Data Deletion Standards Audit Rights

18) Third-Party Services Policy

Main Policy Document Stripe Scope Cloud Provider Scope AI Provider Scope Control & Liability Boundaries

F) Support & Operations

19) Support & Service Levels Policy

Main Policy Document Support Channels Response Times Supported vs Not Supported Priority Levels

20) Platform Availability & SLA Policy

Main Policy Document Uptime Targets Maintenance Windows No-Guarantee Clauses Incident Communication

Templates (Business)

Lease Notices & Demand Letters

24 Hour Notice To Enter Cleaning Required Notice Increase Rent Notice Noise Complaint Letter Tenant 30 Day Notice Of Termination Notice Of Returned Check Notice To Pay Rent Or Quit

Lease Addenda & Modifications

Addendum Renew Or Extend Rental Agreement Drug Free Housing Addendum Early Termination Of Lease Term Addendum Pet Addendum To Rental Agreement Pool Addendum

Agreements & Guarantees

Cash For Keys Agreement Co Signer Agreement

Disclosures & Certifications

Lead Based Paint Disclosure Tenant Estoppel Certificate

Inspections & Turnover Reports

Move Out Checklist Property Interior Inspection Report Property Exterior Inspection Report Residential Unit Make Ready Report

Cleaning & Maintenance

Cleaning Checklist Maintenance Checklist Move Out Cleaning Checklist Preventative Maintenance Schedule

Financial Accounting & Budgeting

Expenditure Budget Vs Actual Report Landlord Tenant Closing Statement Operating Budget Trust Account Ledger

Tenant Communications & Onboarding

Emergency Contact Information For Tenants Property Rules And Regulations Welcome Letter

Current Available Articles

Data Protection & Trust Center Tenant & Landlord FAQs Rental Agreement Pricing

Policies & Terms

Terms of Service (ToS) Payments ToS Post-Payment Invoice Platform Verification International Payments Community Standards Privacy Policy Cookie Policy Copyright Policy Extenuating Circumstances Chat & Communication Fair Housing Policy Fair Housing Statement Reservation Issue Material Non-Compliance Damage Amounts

Landlord Responsibility

Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming

Refunds

Overview How It Works When Will I Get It? Emergencies Required by Law Merch Request a Refund Application Fees Cancellation & Refund Policy

Business

Individual