Arizona Landlord Responsibility Statement

Effective Date: November 1, 2025

Purpose

This Landlord Responsibility Statement sets the obligations and standards that all landlords and property managers must follow when using the Tentunit platform to list and manage rental properties in Arizona. By using Tentunit, landlords agree to uphold these responsibilities to ensure a trustworthy, transparent housing environment for student renters and to comply with applicable federal, state, and local law, including the Arizona Residential Landlord and Tenant Act (ARLTA), A.R.S. § 33-1301 et seq.

Listing Accuracy and Transparency

All listings on Tentunit must be complete, current, and truthful. State the exact rent, lease term, availability date, and all required fees (application fees, security deposit, any nonrefundable fees, pet deposits/fees, parking, utilities, internet/amenity fees) up front. Photos must show the unit in its present condition no model-unit photos or edits that mislead. Arizona’s Consumer Fraud Act prohibits false or misleading acts in commerce, which includes housing advertising (A.R.S. § 44-1522).

You must:

State full pricing and terms. Monthly rent, lease length, deposits/fees (clearly labeling any nonrefundable amounts), utility responsibilities, and any recurring charges. Under A.R.S. § 33-1321(B), any fee or deposit not designated in a signed writing as nonrefundable is refundable.
Use accurate photos of the actual unit and common areas as they exist today.
Confirm availability and update promptly if anything material changes (price, fees, amenities, availability).
Disclose RUBS/submetering. If you allocate utilities by ratio or submetering, the method and any administrative fee must be disclosed in the rental agreement (A.R.S. § 33-1314.01).

No Misleading or Deceptive Practices

“Bait-and-switch” or similar tactics are strictly prohibited on Tentunit and under Arizona’s Consumer Fraud Act. Do not imply amenities or features that don’t exist; do not use teaser rates that are not actually available; clearly disclose any “starting at” pricing with real eligibility conditions and dates.

You must:

Describe honestly. No overstating square footage, condition, views, or amenities.
Price honestly. Specials must be genuine and available to at least one identified, available unit; state eligibility windows.
Remove inactive units immediately when taken or on hold.

Full Disclosure of Policies and Fees

Arizona does not cap application fees statewide, but all fees and screening criteria must be presented transparently. Nonrefundable fees must be identified in writing or they are treated as refundable (A.R.S. § 33-1321(B)).

You must:

Publish screening criteria (e.g., credit, income, rental history, criminal criteria) and the grounds that may lead to denial.
Disclose all fees/deposits up front: security deposit (see Arizona cap below), any nonrefundable fees, pet fees/deposits, parking, amenity, internet, and utility billing method (RUBS, submeter, master-meter).
Explain utility responsibility and allocations clearly. Misstatements about who pays utilities can constitute material falsification and a breach (A.R.S. § 33-1361(A)).

Timely Communication

Tentunit requires prompt, professional communication with applicants and tenants. Respond to messages and maintenance requests within 24 hours (no later than 48 hours) via Tentunit messaging or another documented channel. Keep prospects informed about application status; keep tenants informed about repairs and scheduled entries. Tentunit may suspend or remove listings for repeated failure to communicate or abusive conduct.

You must:

Acknowledge and triage maintenance requests quickly, communicate next steps and ETAs, and close the loop in writing.
Stay professional & nondiscriminatory in every interaction (see “Fair Housing and Equal Access”).
Keep listings current—availability, rent, amenities, photos, and policy changes must be updated promptly.

Fair Housing and Equal Access

Landlords on Tentunit must comply with the federal Fair Housing Act and the Arizona Fair Housing Act (enforced by the Arizona Attorney General’s Civil Rights Division), which prohibit discrimination based on race, color, national origin, religion, sex, familial status, or disability. HUD interprets “sex” to include sexual orientation and gender identity. Local ordinances may add categories; you are responsible for complying with any applicable local protections.

You must:

Avoid any discriminatory statements in ads and messages.
Apply neutral, consistently enforced screening criteria.
Provide reasonable accommodations and modifications for disabilities as required by law.

Rent Collection and Payment Structure

Tentunit collects rent on your behalf, deducts authorized platform service and payment-processing fees, and disburses the net proceeds per Tentunit’s Payment Terms. Tentunit may pause or hold funds during disputes or suspected violations, consistent with law and our policies.

Key Arizona points to honor in your lease and practice:

No statewide late-fee cap under ARLTA; fees must be reasonable and agreed in the lease. (Mobile-home park caps are under different statutes and generally do not apply to standard apartment housing.)
Nonpayment of rent: Before filing for eviction, serve a 5-day notice to pay (A.R.S. § 33-1368(B)).
Retaliation is prohibited—you may not raise rent, cut services, or threaten eviction in retaliation for protected tenant activity (A.R.S. § 33-1381).
Rent control preemption: Arizona preempts local rent control for private residential housing (A.R.S. § 33-1329).

Property Condition and Maintenance

Under A.R.S. § 33-1324, landlords must maintain fit and habitable premises, comply with applicable building and housing codes, and keep essential services and systems in good working order (e.g., electrical, plumbing, heating/cooling where installed, hot water). Common areas must be kept clean and safe.

You must:

Provide and maintain essential services (running water, reasonable amounts of hot water and heat; where installed, air-conditioning/cooling) unless a lawful written agreement shifts a duty in a single-family residence as allowed by statute.
Keep structure and systems in good repair (roof, walls, floors, plumbing, electrical).
Install/maintain safety devices required by local code (e.g., smoke/CO alarms per adopted building codes) and comply with bedbug obligations (provide educational materials; do not knowingly rent an infested unit) under A.R.S. § 33-1319.

Maintenance and Repairs

When notified, address materially unsafe or unhealthy conditions promptly. If you fail to repair within a reasonable time after proper tenant notice:

For failure to supply essential services (hot water, running water, heat, AC/cooling where installed, electric/gas), tenants have specific remedies: obtain substitute services and deduct actual cost, recover damages, or procure substitute housing and abate rent during noncompliance (A.R.S. § 33-1364).
For minor defects, tenants may use self-help after proper notice, using a licensed contractor, and deduct up to the greater of $300 or one-half of one month’s rent from the next rent payment (A.R.S. § 33-1363).

You must:

Provide clear repair request channels (Tentunit portal preferred) and confirm receipt in writing.
Document notices, attempts, completion, and communications.
Prioritize emergencies (gas leaks, loss of water/power, sewage backups, inoperable heat or cooling in extreme weather).

Lease Terms: Utilities and Services

Spell out who pays what (electric, gas, water/sewer, trash, internet, cable), and any third-party or RUBS billing. Arizona requires disclosure of utility submetering or allocation and any administrative fees in the lease (A.R.S. § 33-1314.01). Landlords cannot forcibly interrupt essential services except as permitted by statute (repairs/emergencies or the narrow remedies in § 33-1364).

You must:

Disclose metering/allocation method and all utility-related fees.
Never “shut off” utilities as leverage for rent collection; use lawful notice and court process.

Inspections and Cleaning Schedules

Under A.R.S. § 33-1343, except in emergencies or impracticability, you must give at least two (2) days’ notice and enter only at reasonable times. Tentunit requires you to follow this 48-hour standard unless the tenant waives it in writing for a specific entry.

If you provide routine cleaning or maintenance (e.g., corridor cleaning, landscaping), disclose scope and frequency in the lease or house rules. Respect quiet hours and privacy; photograph tenant belongings only as necessary to document repairs/conditions.

Emergency Contact Information

At or before lease execution, provide 24/7 contact information for repairs and emergencies. Arizona also requires disclosure of owner/manager information for notices and service of process (A.R.S. § 33-1322(A)); landlords must also inform tenants that ARLTA is available on the Arizona Department of Housing website (A.R.S. § 33-1322(B)). Keep this information current in your Tentunit profile and lease file.

Lease Terms and Legal Compliance

All Arizona leases on Tentunit must be written, delivered, and executed digitally through Tentunit and must honor federal, state, and local requirements.

Key Arizona items to address clearly:

Prohibited lease clauses. You may not include clauses that waive tenant rights under ARLTA, authorize confession of judgment, or require the tenant to pay your attorney’s fees except as allowed; prohibited clauses are unenforceable, and deliberate use can result in damages up to two months’ rent (A.R.S. § 33-1315).
Notice to vacate (evictions). For nonpayment, a 5-day pay-or-quit notice is required before filing (A.R.S. § 33-1368(B)); for material noncompliance other than nonpayment, a 10-day cure-or-quit is typical (A.R.S. § 33-1368(A)).
Anti-retaliation. Retaliatory conduct is prohibited (A.R.S. § 33-1381).
Domestic violence protections. Tenants who are victims of domestic violence/sexual assault may terminate early and request lock changes with documentation; landlords must comply (A.R.S. § 33-1318).
Rent control preemption. Cities/counties cannot impose rent control on private residential housing (A.R.S. § 33-1329).
Owner/agent disclosure and ARLTA notice requirements (A.R.S. § 33-1322).

Move-In and Move-Out Standards

Move-In: Deliver the unit clean, safe, and functional. Use Tentunit’s move-in checklist (with photos). Arizona requires the landlord to provide a move-in form to note existing damage and informs tenants they may be present at move-out; include this in your onboarding (A.R.S. § 33-1321(C)).

Move-Out: Offer a pre-move-out walkthrough on request. After surrender, perform a detailed inspection against the move-in checklist with date-stamped photos and invoices for any beyond-wear repairs.

Security Deposit Disclosure and Handling

Tentunit can collect and hold security deposits (or, if you offer a fee-in-lieu product that complies with Arizona law, process that fee). Arizona requires that:

The security deposit may not exceed 1.5 months’ rent (A.R.S. § 33-1321(A)).
Any nonrefundable amounts must be identified in writing at the start of tenancy (A.R.S. § 33-1321(B)).
Within 14 business days after lease termination and delivery of possession, you must provide an itemized list of lawful deductions and return the balance (A.R.S. § 33-1321(D)). Bad-faith withholding can create liability.

Tentunit process:

We safeguard deposits in a custodial account.
At move-out, we obtain your itemized deductions with proof (photos, invoices, receipts).
We disburse any remaining balance (or full amount if no deductions) within Arizona’s 14-business-day timeline, sending the itemization to the tenant’s forwarding address on file.

Documentation & Enforcement: Keep signed checklists, notices, communications, photos, and invoices. Improper handling can result in statutory liability under A.R.S. § 33-1321; Tentunit may suspend noncompliant accounts.

Indemnification and Violations

Indemnification. Landlord shall indemnify, defend, and hold harmless Tentunit, its affiliates, and their respective officers, directors, employees, agents, and contractors from and against all claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from or related to the Landlord’s actions or omissions, including (a) breach of this Statement or any Tentunit policy; (b) violation of law or third-party rights; (c) negligence, fraud, or misrepresentation; (d) injury or damage caused by the listing, property, or services; and (e) disputes with tenants or other users.

Platform enforcement. If you violate this Statement or Tentunit policies (including misrepresentation, discrimination, or other prohibited conduct), Tentunit may suspend or terminate your account and remove listings without prior notice or liability. Severe or repeated violations may result in permanent blacklisting. Tentunit may seek injunctive relief and recover costs and fees where permitted. These remedies are cumulative.

References (Arizona)

Arizona Residential Landlord & Tenant Act (official PDF, Arizona Department of Housing, May 2023/July 2024 updates). Housing Arizona+2Housing Arizona+2
A.R.S. § 33-1324 (Landlord’s duty to maintain fit premises). Azag
A.R.S. § 33-1343 (Landlord right of access; 2-day notice; reasonable times). Arizona Legislature
A.R.S. § 33-1321 (Security deposits: 1.5× rent cap; nonrefundable fees in writing; 14 business-day return with itemization). Azag+1
A.R.S. § 33-1314.01 (Utility charges; submetering; ratio utility billing; allocation; disclosure). Justia
A.R.S. § 33-1364 (Failure to supply essential services—tenant remedies). Justia+1
A.R.S. § 33-1363 (Self-help for minor defects—repair-and-deduct; limits and notice). Justia
A.R.S. § 33-1368(A)–(B) (Notices for material noncompliance and nonpayment; 10-day and 5-day). AZCourtHelp.org+1
A.R.S. § 33-1381 (Retaliatory conduct prohibited). iPropertyManagement.com
A.R.S. § 33-1329 (State preemption of local rent control). FindLaw Codes
A.R.S. § 33-1322 (Owner/manager disclosure; ARLTA availability notice). Arizona Legislature+1
A.R.S. § 33-1315 (Prohibited lease provisions; unenforceability; damages). Justia
A.R.S. § 33-1319 (Bedbug control; landlord/tenant obligations). Disability Rights Arizona
Arizona Consumer Fraud Act, A.R.S. § 44-1522 (Unlawful practices; deceptive advertising). Housing Arizona
Arizona Attorney General – Fair Housing (Civil Rights Division) (state enforcement and protected classes). FindLaw Codes
AZCourtHelp & Maricopa Justice Courts (practical guides on notices, essential services, and landlord obligations). AZCourtHelp.org+2AZCourtHelp.org+2
ASU Law Library Guide (ARLTA overview; landlord/tenant duties). law-arizona.libguides.com+1
Arizona Tenants’ Rights Handbook (Community Legal Services; move-in checklist; notices; deposits). CLSAZ
Arizona Tenants Advocates (practical explanations of repair-and-deduct and access rules; useful practitioner summaries). arizonatenants.com+1

Note: This Statement is a platform policy document and general legal summary for Arizona. It is not legal advice. Local ordinances (e.g., rental licensing/registration or inspection programs, source-of-income protections where enacted, student-housing or occupancy limits near campuses, noise/chronic-nuisance rules, local utility/submetering disclosure requirements, and detector/safety mandates) may impose additional obligations you are responsible for complying with any local overlays applicable to your property.