Contact Tentunit
We’re here to help whether you’ve got a question, feedback, or a partnership idea. Our team reviews every message and routes it to the right specialist.
How to Reach Us
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (Eastern Time)
Office: West Lafayette, IN, USA
What We Can Help With
Students & Renters: Account support, applications, listings, payments, maintenance tracking
Landlords & Property Managers: Onboarding, listing compliance, payouts, account updates
Universities & Housing Partners: Partnerships, integrations, campus housing initiatives
General Feedback: Product suggestions, usability feedback, issue reports
Service Standards
- Response time: We aim to reply within one business day
- Professionalism: Fair-housing and privacy-aligned service
- Accessibility: Accommodations upon request
Sending Us a Helpful Request
Include when possible:
- Email tied to your Tentunit account
- Property address or listing URL
- Screenshots / error messages if reporting a technical issue
- Any time-sensitive deadlines (e.g., application cutoff, lease date)
After you reach out, you’ll receive an acknowledgment so you know we’ve received your message. Please reference that email if following up.
Security & Privacy
If reporting a security or privacy issue, include “Security” or “Privacy” in your subject for priority routing. Please do not send sensitive personal information beyond what is necessary for us to investigate.