Effective Date: November 2025
Applies to: All Tentunit users, including tenants, sublessors, landlords, and affiliates
1. Purpose & Scope
This policy defines what constitutes Material Non-Compliance (“MNC”) on Tentunit and establishes how such violations are identified, reviewed, and enforced. It applies to any sublease, lease, listing, or platform interaction made through Tentunit or its affiliated services (including Tentunit Payments).
Material Non-Compliance refers to any serious or substantial breach of Tentunit’s Terms of Service, Community Standards, Listing Rules, or legal obligations that causes:
- Financial loss,
- Property damage,
- Safety, privacy, or data-protection risk, or
- Harm to the integrity of Tentunit’s marketplace.
2. Guiding Principles
Tentunit enforces this policy under three guiding standards:
- Fairness: Actions must be proportional, evidence-based, and consistent across users.
- Transparency: Users are informed of violations, reasons, and appeal channels.
- Accountability: Each party is responsible for their actions and compliance with all applicable laws and platform rules.
3. What Constitutes Material Non-Compliance
The following categories illustrate violations that qualify as material under Tentunit’s enforcement criteria.
| Category | Examples | Impact |
| Property Misuse | Unauthorized guests, parties, subletting outside Tentunit, or use of the property for non-residential purposes. | Increased liability, safety risks, or structural damage. |
| Rule & Policy Breaches | Smoking in non-smoking units, pet violations, tampering with fixtures, or violating HOA/building policies. | Health, sanitation, or insurance implications. |
| Fraud or Misrepresentation | Fake listings, forged IDs, falsified documents, payment chargeback abuse, or impersonation. | Erodes trust and may constitute criminal fraud. |
| Safety & Security | Tampering with smoke detectors, cameras, or locks; denying emergency access; hosting events that exceed occupancy limits. | Safety hazard, emergency liability. |
| Privacy & Conduct Violations | Harassment, unauthorized entry, or recording without consent. | Legal breach of privacy and user-trust violation. |
| Financial Non-Compliance | Failing to pay rent through Tentunit, circumventing fees, or engaging in refund/chargeback manipulation. | Breach of payment terms and financial harm. |
| Data & Confidentiality | Misusing personal data, sharing screenshots, or exposing platform information. | Breach of privacy and GDPR/CCPA exposure. |
| Operational Misconduct (Landlords) | Discriminatory listings, failure to honor confirmed bookings, or retaliation against tenants. | Legal and reputational risk. |
4. Evidence & Investigation
Tentunit may initiate a Material Non-Compliance review upon:
- Report or complaint from another user,
- Detection by automated fraud-prevention systems, or
- Internal audit or verification process.
Evidence sources may include:
- User communications (messages through the platform),
- Transaction and payout data,
- Uploaded photos, videos, or signed documents,
- Reports from verified authorities or partners.
All investigations are handled confidentially by Tentunit’s Trust & Safety Operations Team.
5. Notification & Response
When an MNC incident is identified:
- Notice of Allegation: Sent via registered email or in-app message.
- Response Window: User has 72 hours to provide explanation, supporting documents, or counter-evidence.
- Review Period: Tentunit reviews within 7–14 days, depending on complexity.
- Outcome Notice: Includes findings, penalties, and appeal options.
Failure to respond within the set timeframe may result in automatic enforcement based on available evidence.
6. Classification of Severity
Tentunit evaluates MNC incidents using a three-tier system:
| Level | Definition | Typical Actions |
| Level 1 — Moderate | Non-repeated but significant breach with limited damage (e.g., smoking violation, minor unauthorized guest). | Written warning, education, minor fee deduction, or temporary restriction. |
| Level 2 — Major | Repeated or serious violation with measurable damage, monetary loss, or safety issue. | Listing removal, financial recovery, temporary account suspension. |
| Level 3 — Critical | Intentional misconduct, fraud, harassment, or criminally relevant activity. | Permanent account termination, payout withholding, legal reporting. |
7. Remedies & Enforcement Actions
Depending on the classification, Tentunit may enforce one or more of the following:
- Written Warning with corrective instructions.
- Temporary or Permanent Suspension of listings or accounts.
- Deduction or Withholding of Payouts to offset proven losses (see Damage Amounts Policy).
- Termination of Agreements under the Terms of Service.
- Legal Referral where local law requires reporting (fraud, safety violations).
- Exclusion from protection programs or verified-status badges.
8. Financial Consequences
Material Non-Compliance may trigger:
- Deposit or payout deductions per verified loss;
- Forfeiture of platform credits or promotional benefits;
- Ineligibility for refunds or dispute coverage; and
- Collection proceedings if direct recovery is necessary.
All financial deductions follow documentation and calculation standards in the Damage Amounts Policy.
9. Interaction with Other Policies
This policy operates in conjunction with:
- Tentunit Terms of Service
- Community Standards and Acceptable Use Policy
- Damage Amounts Policy
- Fair Housing Policy
- Privacy Policy
If there is any conflict, local law and the Terms of Service prevail.
10. Appeals & Dispute Resolution
Users may appeal an MNC determination within 7 days of notice by:
- Submitting new or corrected evidence, or
- Demonstrating procedural error in Tentunit’s review.
Appeals are reviewed by a separate compliance officer not involved in the original decision. Unresolved appeals proceed to mediation or arbitration under the governing law defined in the Terms of Service.
11. Data Retention & Privacy
All evidence and records are processed per Tentunit’s Privacy Policy and applicable data-protection laws (GDPR, UK DPA, CCPA). Retention periods vary by region but generally do not exceed 5 years from case closure unless required for ongoing litigation or audit.
12. Fraud, False Reporting & Retaliation
Submitting false claims, fabricating evidence, or retaliating against another user for reporting a violation is itself a material breach and may result in immediate termination, forfeiture of payouts, and legal escalation.
13. Regional Notes
- EEA/UK: Users retain consumer-protection rights; Tentunit enforces this policy consistent with the Digital Services Act and GDPR obligations.
- United States: State landlord-tenant statutes and fair-housing laws apply in parallel; Tentunit reserves rights to comply with subpoena or law-enforcement requests.
- Other Regions: Local statutory rights remain unaffected.
14. Updates to This Policy
Tentunit may amend this policy to reflect operational, legal, or regulatory changes. Updates will be posted on the Tentunit Help Center, showing the revision date and summary of changes.