Last Updated: 30 July 2025 Effective Date: 30 July 2025
Tentunit Inc. (“Tentunit,” “we,” “us,” or “our”) provides a dedicated in-platform chat system to foster efficient, secure, and professional communication among all users, including property owners (landlords), prospective renters (applicants), and current tenants. This Chat and Communication Policy (the “Policy”) details the guidelines for appropriate conduct within the chat system, clarifies the conditions under which Tentunit may monitor communications, and outlines the procedures for addressing reported violations. By utilizing the Tentunit chat system, you acknowledge and agree to adhere to the terms set forth in this Policy.
1. Purpose of the Chat System
Tentunit’s integrated messaging system is the official communication channel for all interactions conducted through the platform. It is strategically developed to fulfill the following core objectives:
a. Facilitate Secure and Seamless Communication
To provide a centralized, encrypted, and real-time messaging channel that enables verified users—such as tenants, landlords, and applicants—to engage in direct, efficient, and context-specific conversations related to property inquiries, application statuses, lease agreements, and other essential rental matters.
b. Preserve Transactional Transparency and Accountability
To ensure the integrity of rental transactions by automatically recording and timestamping all substantive discussions and declarations. This documentation creates a reliable and tamper-proof digital trail of representations, thereby reducing miscommunication and strengthening mutual trust between parties.
c. Create an Authoritative Record for Dispute Resolution and Compliance
To maintain a verifiable, retrievable archive of all official communications within the platform, serving as legally admissible documentation in the event of disputes, audit requests, platform investigations, or regulatory inquiries. These records support fair resolution processes, uphold platform standards, and safeguard the interests of all users.
2. Expected Conduct in Chat
All users of Tentunit’s integrated chat system are required to uphold the following standards of conduct to ensure a secure, respectful, and purpose-driven communication environment:
a. Professionalism and Respect
Users must maintain a courteous, respectful, and professional tone in all chat interactions. Communications should reflect integrity, cooperation, and a constructive attitude aligned with the platform’s community values.
b. Prohibited Content
The following content is strictly forbidden within the chat system and constitutes a violation of this Policy:
- Abusive, harassing, or threatening language
- Discriminatory, defamatory, hateful, or inflammatory remarks
- Sexually explicit or violent content
- Any material that violates applicable laws, regulations, or third-party rights
c. Information Security and Confidentiality
Users must not share, solicit, or transmit any sensitive, confidential, or personally identifiable information (PII) of any individual, landlord, tenant, or third party without explicit authorization. This includes but is not limited to social security numbers, banking details, or private documentation.
d. Permitted Use Only
The chat system is solely intended for communication directly related to Tentunit’s rental platform services. Users are strictly prohibited from using the chat for:
- Sending unsolicited messages or spam
- Promoting external services or unrelated commercial ventures
- Soliciting off-platform payments or agreements
e. Preservation of Platform Integrity
Users must not engage in any behavior or discussion that attempts to circumvent Tentunit’s platform features, including but not limited to:
- Bypassing application or lease processes
- Avoiding service fees or payment processing protocols
- Coordinating off-platform transactions that undermine Tentunit’s operations
Violations of these conduct standards constitute a material breach of Tentunit’s Terms of Service and may result in immediate account suspension, permanent removal from the platform, reporting to appropriate authorities, and other legal remedies as determined by Tentunit in its sole discretion.
3. Monitoring Policy
Tentunit is committed to preserving user privacy and fostering an environment of mutual trust. As such, Tentunit does not engage in continuous or proactive surveillance of user communications conducted through the platform’s integrated chat system.
However, to uphold the safety, integrity, and legal compliance of the platform, Tentunit reserves the right to review chat communications under strictly limited and defined circumstances, as outlined below:
a. User-Initiated Reports
Tentunit may review chat content in response to a formal report submitted by one or more users alleging a violation of Tentunit’s:
- Terms of Service,
- Community Standards, or
- this Chat and Communication Policy.
Such reviews are conducted solely to investigate the reported issue and determine whether corrective action is warranted.
b. Legal Compliance Requirements
Tentunit may access and disclose chat content if required to comply with legal obligations, including but not limited to:
- Court orders or subpoenas
- Law enforcement or regulatory agency requests
- Other legally enforceable mandates
c. Threat and Risk Assessment
Tentunit may also review communications if there is a reasonable and credible basis to believe that:
- Fraudulent, abusive, or harassing behavior has occurred
- A user’s safety, well-being, or property may be at risk
- The platform or its operations may be compromised
Scope and Safeguards of Chat Review: In all cases where chat monitoring is warranted, Tentunit adheres to strict internal protocols to ensure accountability and minimize intrusion:
- Access Restriction: Only authorized members of Tentunit’s compliance or legal team may access the relevant chat data.
- Narrow Scope: Reviews are limited to the specific communication threads directly related to the reported or suspected violation.
- Documentation: All actions taken during the review process, including outcomes and disciplinary measures, are documented, time-stamped, and archived for compliance auditing.
- Due Process: Tentunit upholds principles of fairness and proportionality when taking any enforcement actions resulting from chat reviews.
4. Data Use & Retention
Tentunit is committed to the responsible management of your communication data:
- Secure Storage: All chat communications are stored securely and are protected through encryption protocols to safeguard confidentiality and integrity.
- Data Retention: We retain chat logs for a period deemed reasonable and necessary to protect the legitimate interests of our users, enforce our policies, and ensure compliance with all applicable legal and regulatory obligations.
- User Access: In accordance with our comprehensive Privacy Policy, users may submit formal requests for access to their own communication records. All such requests will be processed in compliance with relevant data protection laws and our internal procedures.
5. Reporting a Conversation
Tentunit is dedicated to maintaining a respectful, secure, and policy-compliant communication environment for all users. If you encounter any conduct or content within the chat system that you believe violates Tentunit’s Terms of Service, Community Standards, or this Chat and Communication Policy, we encourage you to report the matter without delay.
a. In-Platform Reporting
Users may report inappropriate behavior or policy violations by utilizing the “Report Chat” or “Flag Message” functions integrated directly into the Tentunit chat interface. This method allows for immediate alerting and streamlined internal handling.
b. Email-Based Reporting
Alternatively, users may file a report by emailing our Compliance Team at [[email protected]]. For effective resolution, please include the following:
- Relevant chat screenshots or message excerpts
- A clear description of the issue or violation
- Any additional contextual information (e.g., date, user names, listing details)
All reports are reviewed by Tentunit’s designated compliance personnel in accordance with our internal investigation protocols. We treat each submission with confidentiality, impartiality, and urgency to ensure that appropriate remedial actions are taken—ranging from formal warnings to account suspension or platform removal, as warranted.
Tentunit strictly prohibits retaliation against any user who submits a report in good faith.
6. Communication Outside of Tentunit
To maintain the integrity, security, and auditability of all interactions occurring within the Tentunit ecosystem, the following standards are strictly enforced:
a. Exclusive Use of Tentunit’s Chat System
All material communications—including but not limited to property inquiries, application discussions, lease negotiations, scheduling, payment coordination, and agreement terms—must occur exclusively within Tentunit’s in-platform chat system. This requirement ensures complete documentation, real-time traceability, and secure correspondence between landlords, renters, and applicants.
b. Prohibition on Circumvention
Users are expressly prohibited from:
- Initiating or continuing substantive rental-related discussions outside the Tentunit platform (e.g., via personal text, email, or social media)
- Encouraging or participating in off-platform transactions or lease arrangements
- Attempting to bypass Tentunit’s service fees or official payment channels
Such behavior constitutes a material breach of Tentunit’s Chat and Communication Policy and Terms of Service. Violations may result in:
- Immediate account suspension or permanent ban
- Loss of access to current applications, listings, or reservations
- Referral to legal counsel or regulatory authorities in cases involving fraud, circumvention, or illicit transactions
Tentunit reserves the right to investigate suspected violations and enforce platform-wide accountability measures to uphold user trust and platform integrity.
7. Modifications
Tentunit reserves the right to amend or update this Policy at any time, at its sole discretion. Any revisions will become effective immediately upon their posting on the Platform. Your continued use of the Tentunit chat system following the implementation of any modifications signifies your explicit acceptance of the revised Policy terms. We encourage users to periodically review this Policy to remain informed of our current communication guidelines.
8. Related Policies
This Chat and Communication Policy operates in conjunction with, and is complemented by, other integral Tentunit policies and legal documents. Your adherence to this Policy is inherently linked to your compliance with the following:
- Tentunit Privacy Policy: Governs the collection, use, protection, and processing of your personal data.
- Tentunit Terms of Service: Outlines the comprehensive terms and conditions for all aspects of your access and use of the Tentunit Platform and its services.
- Tentunit Community Standards / Acceptable Use Policy: Establishes the expected behavioral guidelines and acceptable uses for all interactions within the Tentunit community.
Users are advised to review these associated policies to fully understand their obligations and rights on the Tentunit Platform.