TentUnit Payments Terms of Service

1. Introduction and Scope

Disclaimer: TentUnit is currently in pre-launch development. The following policies, terms, and informational content are provided for transparency and feedback purposes only. They do not represent binding agreements or legal obligations until TentUnit is officially launched and registered as a legal entity. All content is subject to change prior to launch.

Welcome to Tentunit! These Payment Terms of Service (“Payment Terms”) are a legal agreement between you (“User” or “you”) and Tentunit (referred to as “Tentunit,” “we,” “us,” or “our”) and they govern your use of Tentunit’s payment processing services (“Payment Services”). The Payment Services include all functionalities that enable you to make or receive payments through the Tentunit platform, such as rent payments, security deposits, service fees, or any other payments related to rentals or services offered via Tentunit. These Payment Terms also apply to any other transactions facilitated by Tentunit, now or in the future, including purchases of goods or merchandise through the Tentunit platform.

By using Tentunit’s Payment Services, you agree to these Payment Terms, which form a binding contract between you and Tentunit. You also agree to Tentunit’s general Terms of Service and Privacy Policy, which remain in effect. If there is any conflict between these Payment Terms and the general Terms of Service, these Payment Terms will control with respect to Payment Services. If you do not agree with any part of these Payment Terms, you must not use the Payment Services.

Eligibility: You must be at least 18 years old (or the age of legal majority in your jurisdiction) and able to enter into contracts to use the Payment Services. By using Tentunit, you represent that you meet this eligibility requirement. Tentunit may require you to verify your identity or eligibility at any time; providing false information is a violation of these terms.

2. Key Definitions

For purposes of these Payment Terms:

Tentunit Platform – The Tentunit websites, mobile applications, and related services that allow users to list, find, and rent housing accommodations or other services, and to communicate and transact with each other.
Payment Services – The payment processing and related services provided by Tentunit that enable Users to pay, receive, and manage funds for transactions made through the Tentunit Platform. This includes payment for rentals (e.g., rent, deposits, booking fees), as well as any other payments such as service fees, fines, or product purchases facilitated by Tentunit.
User – Any individual or entity using Tentunit’s Platform and Payment Services. This includes Renters/Guests/Tenants (individuals paying for a rental or service) and Hosts/Landlords/Property Owners (individuals or entities receiving payment for providing a rental property or service).
Payment Method – A financial instrument that you have added to your Tentunit account and authorize Tentunit to charge for payments, such as a credit card, debit card, bank account (for ACH), digital wallet, or other method we support.
Payout Method – The means by which Tentunit pays out funds to a User (typically a Host/Landlord), such as a bank account for direct deposit, an electronic payment address (like PayPal), or other payout options Tentunit supports.
Service Fees – Any fees charged by Tentunit to Users for use of the Platform or Payment Services. For example, this could include a percentage fee from hosts or a convenience fee from renters for certain Payment Methods (if applicable, as disclosed by Tentunit).
Dispute – Any claim, chargeback, reversal, or controversy arising out of or relating to payments made through Tentunit, including payment authorization issues, refund requests, or alleged unauthorized transactions.

Any terms not defined here have the same meaning as in Tentunit’s general Terms of Service.

3. Relationship to Other Agreements

These Payment Terms supplement the Tentunit Terms of Service (“General Terms”) that you agreed to when signing up. All provisions of the General Terms (such as those concerning acceptable use, intellectual property, etc.) apply to your use of Payment Services as well. If the General Terms contain an arbitration clause or other dispute resolution terms, those apply in addition to the ones in these Payment Terms. However, in case of direct conflict, the specific terms in this Payment Terms document will govern matters of payments.

Importantly, Tentunit’s Privacy Policy outlines how we collect, use, and protect your personal information. By using the Payment Services, you consent to the collection and use of your information as described in the Privacy Policy (for example, using your account and financial information to process payments, to detect fraud, and to comply with legal obligations).

4. Description of Payment Services

Tentunit provides a platform that facilitates payments between renters and landlords (and possibly between other users for other services). Tentunit is NOT a bank or an escrow agent; instead, we act as a limited payment collection agent for the purpose of accepting funds from renters on behalf of landlords, and forwarding those funds to landlords under the terms described here. When a renter makes a payment through Tentunit, the renter’s obligation to the landlord is considered fulfilled at the time of payment to Tentunit. The landlord, in turn, authorizes Tentunit to collect payments on their behalf and agrees that payment by a renter to Tentunit is tantamount to payment directly to the landlord. Tentunit will then remit the funds to the landlord pursuant to these terms and any other agreed policies.

Tentunit’s Payment Services may include (but are not limited to):

Payment Processing (Pay-in): Charging a renter’s chosen Payment Method for amounts due (such as rent, security deposits, utility payments if processed through the platform, merchandise purchases, or Tentunit service fees). This could be a one-time charge or a recurring charge (e.g., monthly rent autopay) as set up by the user.
Payment Disbursement (Payout): Transferring funds to a landlord’s or service provider’s account (their Payout Method) after a successful transaction. For example, releasing a rent payment to a landlord’s bank account after deducting any applicable fees or after any agreed-upon hold period (such as releasing funds on the lease start date).
Refunds and Adjustments: Initiating refunds to a renter when appropriate (for instance, if a booking is canceled within the allowed cancellation period, or if a refund is issued under Tentunit’s policies or dispute resolution outcome).
Payment Support Services: Other related services such as currency conversion (if ever applicable), generating payment receipts, facilitating communication regarding payments, and resolving payment issues like chargebacks or errors.
Future Services: The Payment Services definition is broad to include new offerings Tentunit may introduce. For example, if Tentunit begins selling merchandise (like t-shirts or other apparel) or offering insurance or other add-ons, payments for those items would also be processed under these Payment Terms.

Type of Payment	Frequency	Amount	Payer	Additional Notes
Listing Fee	One-time per listing	$25.00	Landlord	Paid upfront at time of listing.
Application Fee	Per applicant	$10.00	Tenant	This fee is paid by each applicant. No cost to the landlord.
Rent Processing Fee (Indiana)	Monthly recurring	8% of total monthly rent or total withdrawal from obtained rent balance.	Landlord	Deducted from monthly rent collected via Tentunit.

Withdrawal Fee Notice:

All landlord rent withdrawals from the Tentunit Platform are subject to an 8% service fee, which is automatically deducted at the time of withdrawal. This fee is applied to the total rent amount collected from the tenant and is retained by Tentunit to support platform operations, maintenance, and service continuity.

Example: If a tenant pays $1,000 in rent, $1,000 will appear in the landlord’s Tentunit balance. Upon withdrawal, an 8% fee ($80) will be deducted, and the landlord will receive $920.

You understand and agree that Tentunit is not a party to any lease, rental agreement, or service contract between Users. Our role is limited to providing the Payment Services and the broader Tentunit platform that connects Users. Apart from our role as a payment agent solely for facilitating payments, all contractual obligations regarding the rental or service (such as providing a habitable property, paying rent on time, etc.) are between the renter and the landlord. Tentunit has no control over or responsibility for the quality, safety, legality, or integrity of the rental properties or other services provided by Users.

5. Using the Payment Services

5.1 Account Setup and Payment Methods

To use the Payment Services, you must have a registered Tentunit user account in good standing. You must provide current, accurate information for your account, including a valid email, and maintain at least one valid Payment Method (if you are paying) or Payout Method (if you are receiving funds) on file.

Payment Method Authorization: By adding a Payment Method to Tentunit, you represent that you are authorized to use that method (e.g., you are the cardholder for a credit card, or the holder of the bank account). You authorize Tentunit to charge your provided Payment Method for all amounts that become due in connection with your use of Tentunit’s services. This includes rental payments, security deposits, Tentunit service fees, taxes, or other charges described at checkout. We may charge your Payment Method directly or through a third-party payment processor. If your primary Payment Method fails or is insufficient, you authorize Tentunit to attempt to charge on any other Payment Method you have on file (such as a backup credit card) to collect amounts due.
Payout Method Authorization: By setting a Payout Method (e.g., providing your bank account for direct deposit), you represent that you are the owner of that account or authorized to receive funds there. You authorize Tentunit to send payments due to you (for example, rental proceeds minus any fees) to the designated Payout Method. You are responsible for the accuracy of your Payout Method details; any errors in the information may result in delays or inability to receive funds, for which Tentunit is not responsible.
Identity Verification: You agree that Tentunit may, directly or through third parties, conduct any necessary inquiries to verify your identity and information. This could include asking for your legal name, address, date of birth, government-issued identification, tax identification number (for issuing IRS 1099-K forms or other tax documents, if applicable), and other information as required by law (such as anti-money laundering regulations) or by our internal policies. We may also request additional documentation (for example, a copy of your ID or proof of bank account ownership) to confirm your identity or investigate suspected fraud. By using the Payment Services, you consent to Tentunit obtaining background or credit checks where permitted by law in order to verify your identity or financial standing. If you refuse to provide requested information or we cannot verify your identity, Tentunit may limit or terminate your use of the Payment Services.
Third-Party Services: Tentunit uses third-party services to operate the Payment Services, including payment processors, money transmitters, banking partners, and identity verification providers. When you use Tentunit’s Payment Services, you are also subject to the terms and conditions of these third-party providers. For example, Tentunit may use Stripe, Inc. (for card payments or payouts) and if so, you agree to Stripe’s Connected Account Agreement; if we use Plaid Technologies, Inc. (for bank account login verification), you consent to Plaid’s Privacy Policy and terms. We will provide or refer you to the relevant third-party terms wherever required (such as during account linking or payout setup). While Tentunit facilitates these integrations, we do not control the services provided by third parties. We are not responsible for any errors or breaches on the part of those external services, but we will use reasonable efforts to ensure that any third-party involved in processing your payments maintains commercially reasonable security and legal compliance.

5.2 Payment Process for Rentals and Services

This section explains how payments work for typical rental transactions on Tentunit:

Booking Requests and Authorizations: When a renter initiates a booking or rental request, Tentunit may authorize the renter’s Payment Method for the total amount due (for example, first month’s rent or a deposit). In some cases, the renter may have the option to pay a portion upfront and the rest later (if Tentunit offers a split-payment or installment plan). The renter will be informed at checkout of the payment schedule (e.g., pay first month now, automate monthly payments thereafter). By confirming a booking, the renter gives Tentunit the authorization to charge their Payment Method for the specified amounts on the schedule shown at checkout. Tentunit may place a hold (authorization) for the payment, which reduces the available credit or balance but is not yet a settled charge until the booking is confirmed.
Payment Timing: If the rental or service is confirmed (e.g., the landlord accepts the booking or lease agreement is signed), Tentunit will collect the payment from the renter’s Payment Method. Typically, the charge for rent or booking fees is captured immediately upon confirmation of the rental agreement. For recurring rent payments, Tentunit will charge the renter’s Payment Method on the schedule agreed (for instance, on the same day each month). Recurring Payments: By enrolling in an automated recurring payment (such as monthly rent autopay), the renter authorizes Tentunit to charge their Payment Method on a recurring basis for the amounts due. The renter can cancel a future recurring payment by providing notice to Tentunit at least three (3) business days before the next scheduled charge (to give us and our bank processors time to cancel the authorization). If proper advance notice is given, we will stop further recurring charges; however, the renter will still be responsible for paying any outstanding rent or fees by other means.
Payout to Landlord: Tentunit will schedule a payout to the landlord’s chosen Payout Method after collecting payment from the renter. Important: Tentunit’s service fee, as disclosed during checkout, will be deducted from the gross rent payment before payout to the landlord. By completing the transaction, you acknowledge and accept this deduction. For new rentals, Tentunit may wait until the lease or rental start date (for example, move-in day) before releasing funds, especially for first payments or security deposits, to ensure there are no immediate issues or cancellations. This is similar to an escrow-like function for initial transactions. After that, rent payments might be released promptly upon successful charge each period. Standard Payout Time – We aim to initiate the payout to the landlord within [1-2 business days] after the renter’s payment is captured, barring any holds or dispute indicators. The actual arrival of funds to the landlord’s account depends on the payout method (bank transfers may take a few days to post). Tentunit will notify the landlord when a payout is initiated. Landlords are responsible for any bank fees on their end and for providing accurate payout details.
Fees and Deductions: If Tentunit charges a service fee or processing fee, those will be detailed in our fee schedule or at the time of transaction. For example, Tentunit might charge a small percentage commission to the landlord from each rent transaction, or a flat convenience fee to the renter for credit card payments (with a free ACH option). Any such fee will be clearly disclosed. Tentunit may deduct its applicable fees and any taxes on those fees from the gross payment collected before remitting the net amount to the landlord. Tentunit may collect a percentage-based service fee from landlords for each rental payment processed through the platform (e.g., 4% of the total rent). This fee is deducted automatically before payout and is non-refundable, even if the renter later cancels or disputes the payment, unless otherwise required by law. All fees charged by Tentunit are non-refundable, unless explicitly stated otherwise. This non-refundability applies even if a rental is later canceled or a dispute arises, because fees cover services rendered by Tentunit (facilitating the transaction). In some cases, Tentunit may waive or refund a fee at its discretion (for instance, if a cancellation happens due to a verified emergency under our policies), but this is an exception, not an obligation.
Taxes: Tentunit is not responsible for calculating or remitting taxes on behalf of Users for the transactions (other than potential sales tax on our service fees, where required). Landlords are responsible for determining and handling any taxes (such as rental occupancy taxes, income tax on rental income, etc.) that apply to their rental activities. However, Tentunit may facilitate tax collection where required by law or agreement – for example, if a city requires platforms to collect lodging tax from renters, Tentunit may add that tax to charges and remit it to the authority. If such tax collection occurs, it will be noted in the pricing (e.g., “Occupancy Tax” line item) and is not kept by Tentunit except to pass to the government. Apart from such scenarios, Users should seek their own tax advice. Tentunit may provide annual statements (like Form 1099-K) to qualifying Users and the IRS as required by tax law for reporting payments processed.

5.3 Permitted Use of Payment Services

You agree to use the Payment Services only for legitimate, lawful transactions related to the actual use of the Tentunit platform. The Payment Services are for renting properties or other approved services; they are not to be used as a general money transfer tool. For example, you may not initiate a payment through Tentunit that is not connected to a bona fide rental, service, or product offered on Tentunit. Prohibited uses of our Payment Services include, but are not limited to:

Unrelated Transactions: You must not attempt to process any payment through Tentunit for something that is outside of Tentunit’s services – for instance, you cannot use Tentunit to send someone money for a personal loan, to pay for a non-rental product, or to move money between your own accounts. (Any such “test” or unrelated transactions may be reversed and not refunded.)
Fraud & Illegal Activities: You must not use or attempt to use the Payment Services for any fraudulent or illegal purpose. This means no payments in furtherance of crimes, money laundering, illicit goods/services, or using stolen credit cards or accounts. Tentunit actively monitors for fraud and may report suspicious activities to law enforcement.
Circumventing Limits: You agree not to circumvent or ignore any payment limits or security measures we put in place. For example, if Tentunit imposes a maximum transaction or monthly limit , you will abide by those limits and not attempt to split payments or create multiple accounts to bypass restrictions.
Additional Fees by Landlords: Landlords using Tentunit’s Payment Services agree not to impose any additional surcharges or “processing fees” on renters outside of what Tentunit charges. (For instance, you cannot require the renter to pay you an extra 3% because they paid by credit card – Tentunit’s own fee structure already handles payment method costs.) All amounts charged to renters must be transparent and agreed through the platform (rent, deposit, utilities, etc. as permitted). This ensures fairness and compliance with card network rules.
Personal Data Misuse: You must not use Payment Services to harvest or misuse someone else’s personal financial information. Any data you receive through a Tentunit transaction (like a payer’s name or perhaps an anonymized email) must be used solely for that transaction and not stored or misused.

Tentunit reserves the right to investigate and take appropriate action (including suspension or termination of your account and cooperation with law enforcement) if we suspect any misuse of the Payment Services. Engaging in prohibited activities may also result in financial liability for you (for example, if Tentunit incurs fines or losses due to your violation, you agree to indemnify us as described later).

6. Special Circumstances: Cancellations, Refunds, and Disputes

We understand that sometimes plans change or issues arise. Below is how cancellations, refunds, and other payment disputes are handled on Tentunit:

6.1 Cancellations by Renters (Before Move-In)

If you, as a renter, cancel a confirmed rental booking or lease before you move in or before the rental term starts, the refund you are entitled to (if any) will depend on the cancellation terms agreed upon in your rental agreement or the cancellation policy stated in the Tentunit listing. Tentunit will facilitate any approved refund by returning the appropriate amount to your original Payment Method.

If a full refund is due (e.g., you canceled far in advance per a flexible cancellation policy), Tentunit will return the payment minus any non-refundable fees. The platform service fee (if charged at booking) is typically non-refundable, except in certain extenuating circumstances at Tentunit’s discretion.
If a partial refund is due (e.g., you forfeit one month’s rent as a cancellation penalty), Tentunit will refund the remainder.
We strive to process refunds promptly. Once processed on our end, it may take 5–10 business days for the refund to appear on your bank or card statement, depending on your bank’s policies.

If you believe you deserve a refund outside of the standard policy (for instance, due to an emergency or a significant misrepresentation by the landlord), you can contact Tentunit support. We have a dispute resolution process and Extenuating Circumstances Policy that may apply in special cases (e.g., natural disaster, serious illness, etc.). Tentunit may mediate between you and the landlord to reach a fair outcome. However, unless otherwise stated, the default cancellation policy will apply.

6.2 Cancellations by Landlords

If a landlord/host cancels the rental agreement or booking before the renter moves in (for example, the landlord withdraws the listing or cannot honor the agreement), the renter will generally be entitled to a full refund of any amounts paid. Tentunit may assist the renter in finding alternative accommodations, but at minimum Tentunit will ensure the renter’s payment is returned. Funds that were to be paid out to the landlord may be held by Tentunit and redirected to the renter as a refund. A landlord-initiated cancellation is a breach of Tentunit’s terms for hosts; thus, Tentunit reserves the right to impose consequences on the landlord (such as a cancellation fee, a negative review, or suspension from the platform) to discourage unjustified cancellations. Any such fees or penalties would be handled outside these Payment Terms (in the host policies), but the key point here is the renter will not be financially harmed by a landlord’s cancellation – Tentunit will make sure the renter gets their money back promptly.

6.3 Refunds for Other Issues

If after move-in, a renter encounters a significant issue with the property or service (for example, the property is not as described or becomes unusable), the renter should report the issue via Tentunit’s platform as soon as possible. Depending on the circumstances, Tentunit may facilitate a resolution which could include a partial refund, a rent credit, or relocation. Any decision to provide a refund after move-in will consider the terms of the lease and any relevant laws (such as habitability standards). Landlords agree that Tentunit, as their payment agent, can hold or redirect funds if a serious dispute arises and Tentunit determines a refund to the renter is warranted. We will normally involve both parties in a dispute resolution process before making such a determination.

If a refund is issued to a renter for any reason, the landlord will be debited the corresponding amount (including possibly forfeiting payout of that amount, or having a future payout reduced). Tentunit may cover a refund out of its own funds in certain cases and later recoup that from the landlord or through insurance, but the primary responsibility lies with the parties to the transaction.

6.4 Chargebacks and Payment Disputes

A “chargeback” occurs when a renter (or the cardholder of a Payment Method used) disputes a charge with their bank or credit card issuer and the bank initiates a reversal of that transaction. Similarly, an ACH payment might be reversed if the bank cannot honor it (e.g., insufficient funds or an unauthorized debit claim).

Renter-Initiated Disputes: We encourage renters to contact Tentunit support to resolve any payment issues before resorting to a chargeback or bank dispute. Many times, we can resolve misunderstandings or issues faster and more fairly. If you dispute a charge directly with your bank, it can slow the resolution (banks may take 60-90 days or more to decide the case). That said, it is your right to pursue a chargeback; we just advise using it as a last resort for genuine unauthorized use or unresolved problems.
Process and Investigation: If Tentunit is notified of a chargeback or reversal regarding a payment you made or received, we will put that amount on hold. We will notify the relevant parties and gather information. We may contact the renter to understand the reason for dispute, and contact the landlord for evidence that the service was provided (for example, proof that the renter did move in and use the property). Tentunit will contest invalid or fraudulent chargebacks on behalf of the landlord when appropriate, providing the bank with evidence to uphold the charge. However, we cannot guarantee the outcome, as the issuing bank or card network makes the final decision.
Liability for Reversed Payments: If you are a landlord and you have received a payment that is later subject to a chargeback or reversal, you agree that you are liable for the full amount of that payment plus any associated fees incurred by Tentunit. Tentunit, as the intermediary, will initially absorb the reversed funds from our accounts (as the funds will be withdrawn by the bank). We will then recover those funds from you (the landlord). This recovery may be done by withholding the amount from your future payouts, charging your own Payment Method on file (we may invoice your card or bank account for the owed sum), or by other lawful means. For example, if a $500 rent payment to you is charged back by the renter’s card issuer, and you’ve already been paid that $500, we will deduct $500 from your next payout or ask you to return it. If you fail to promptly reimburse a chargeback, you may be subject to collections procedures and legal action, and you’ll be responsible for any costs Tentunit incurs in recovering the debt.
Chargeback Fees and Penalties: Tentunit does not charge renters a fee for processing a chargeback claim. However, if a chargeback is ruled in the renter’s favor (meaning the renter keeps the money and the landlord loses it), the landlord may be assessed a chargeback fee by the payment processor, which will be passed on to the landlord. Additionally, Tentunit reserves the right to charge the landlord a processing fee for handling the dispute (to cover our administrative costs), especially in cases of frequent or avoidable chargebacks. If we choose to implement such a fee, we will notify the landlord of the amount beforehand (common industry practice is a fee around $15 per chargeback, for instance). Repeated chargebacks against a landlord may result in suspension from using our Payment Services, as it could indicate fraud or poor user experience.
Fraudulent or Prohibited Chargebacks: If a renter is found to have initiated a false chargeback (for example, claiming an authorized payment was unauthorized in order to get free rent), that renter will be in violation of these terms. We may terminate their account, and the renter will remain liable for the original payment and any fees. Similarly, any user attempting to game the system via bank disputes will face removal and potential legal consequences.

6.5 Resolution Center and Mediation

Tentunit may provide a Resolution Center or support channel where renters and landlords can communicate and resolve issues regarding payments (damage claims, additional charges, partial refunds, etc.). We encourage good-faith negotiation between parties for any ancillary charges (like if a landlord needs to charge for a repair). If both parties agree in the Resolution Center to a payment adjustment, Tentunit will process that accordingly (charging or refunding the agreed amount). For instance, if a landlord and renter agree that $100 will be withheld from the security deposit for a cleaning fee, we will transfer that $100 to the landlord and refund the remainder to the renter when the lease ends.

In disputes where parties cannot agree, Tentunit may mediate and propose a fair resolution, but Tentunit is not obliged to resolve every dispute. Ultimately, some issues may be beyond our scope (and may need to be handled in court or arbitration as per the dispute resolution terms below). Our goal is to minimize those situations through clear terms and proactive assistance.

6.6 No Liability for Users’ Breaches

Tentunit is not responsible for ensuring that renters pay their rent or that landlords fulfill their obligations beyond the payment facilitation we provide. We do not guarantee that a landlord will actually hand over keys or that a renter will not default. Those are risks inherent to renting, which the lease agreement between the parties should address. Tentunit’s Payment Services provide tools and records that can help in the case of disputes (e.g., proof of payment), but we are not a collections agency or law enforcement. Except as explicitly stated in these terms or required by law, all payments processed are final and any further disputes are between the renter and landlord.

7. Merchandise and Other Offerings

Tentunit’s primary business is facilitating housing rentals, but we may offer other products or services to users, such as merchandise (e.g., Tentunit-branded apparel) or event tickets, etc. This section addresses how these Payment Terms apply in those cases:

Product Sales: If Tentunit sells products directly to you (for example, a Tentunit T-shirt or sweatshirt in an online store), your payment for those products will be processed under these Payment Terms as well. That means your authorization, our collection of payment, and any dispute regarding the purchase are covered by the same rules. For instance, if you buy a shirt and it’s defective, you would contact Tentunit for a return rather than dispute the charge through your bank, and any refund would be governed by our merchandise return policy and these terms.
Additional Terms for Products: Along with these Payment Terms, product sales may be subject to additional terms presented at the time of purchase. These could include details on shipping, delivery timeframe, returns/exchanges, and product warranties (if any). We will clearly present those terms when you purchase an item. In the event of a conflict between those product-specific terms and these Payment Terms, the product-specific terms will govern for that transaction (except that the arbitration clause and liability limits in these Payment Terms will still apply to any disputes arising from the purchase).
No Resale or Unlawful Use: Just as with rentals, any merchandise or other service offered by Tentunit is for your personal use and not for resale. You agree not to misuse any such offerings in a way that violates law or these terms.

By covering merchandise and other future services here, we aim to create a one-stop set of Payment Terms that remain applicable as Tentunit expands its offerings. Rest assured that if and when new services are introduced, Tentunit will update you with any material changes or additions to these terms as required (see Modification clause below).

8. Data Security and Privacy

We take data security seriously. All transactions through Tentunit are encrypted and processed via reputable payment gateways. We do not store your full credit card numbers or bank account login credentials on our servers; those may be stored by our third-party payment processors in a PCI-compliant manner. However, we may store certain financial information tokenized (such as the last four digits of your card, expiration date, billing address, etc.) as needed to facilitate the services.

Consent to Share Data: In order to provide the Payment Services, you agree that Tentunit may share your relevant personal information with involved third parties. For example, we will share your payment details with the payment processor and banks to charge your card or initiate an ACH. If you are a landlord receiving funds, we share your name, account info (and maybe tax info) with the banking partner to execute the payout. We might also share a renter’s name and possibly a limited contact detail with a landlord for the purpose of issuing a refund via check if electronic means fail. By using the service, you are giving Tentunit and its agents the right to transmit your information as needed to complete transactions.

All use of your data is in accordance with Tentunit’s Privacy Policy. We will not sell your financial information to third parties or use it for marketing other products without your consent. We may use aggregated or anonymized data for analytical purposes (e.g., average rents, payment volumes, etc.), but not in a way that identifies you personally.

Security Measures: You are responsible for maintaining the security of your Tentunit account (keep your password secure, use two-factor authentication if available, etc.). Do not share your account credentials. Tentunit will never ask you to disclose your password or full credit card number via phone or email. If you suspect any unauthorized activity or a security breach in your account, notify us immediately so we can help secure your account and investigate. We may suspend account activity if we detect suspected fraud or security issues until resolved.

Tentunit employs measures to detect and prevent fraud. This may include automated systems that flag unusual behavior (like a sudden very high payment or payments from a new location), and in some cases, we might contact you to verify a transaction before processing. These measures are for your protection as well as ours.

9. Disclaimers and Limitations of Liability

9.1 Disclaimers of Warranties

Tentunit provides the Payment Services “AS IS” and “AS AVAILABLE” without any warranty of any kind, either express or implied. To the maximum extent permitted by law, we specifically disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not guarantee continuous, uninterrupted or secure access to our Payment Services. Operation of the Tentunit Platform and Payment Services may be affected by numerous factors outside of our control.

While we strive for accuracy, we do not warrant that the Payment Services (including any reports or statements) will be error-free, or that any defects will be corrected. For example, we make no warranty that: (a) payments will be received by the other party, as we are not responsible for them fulfilling their obligations; (b) any given transaction will not be reversed or charged back; or (c) our fraud prevention will catch every unauthorized use. You assume all risk for any losses arising from unauthorized access to your account or Payment Method, except as caused by our gross negligence. (Consumers may have certain rights against their bank or card issuer in cases of fraud – we do not limit those, but Tentunit itself offers no additional warranty of protection beyond what is stated here).

Some jurisdictions do not allow the disclaimer of certain warranties, so to the extent the law in your area does not allow any exclusion of warranty, those exclusions may not apply to you. In such cases, Tentunit’s warranties are limited to the minimum extent permitted by law.

9.2 Limitation of Liability

To the fullest extent permitted by law, Tentunit (including our affiliates, officers, directors, employees, and agents) will not be liable to you for any indirect, incidental, special, exemplary, or consequential damages that result from or are related to the Payment Services, these Payment Terms, or any transactions conducted through the Tentunit Platform. This exclusion includes, without limitation: damages for lost profits, lost data, business interruption, personal injury, pain and suffering, emotional distress, or loss of privacy, even if we have been advised of the possibility of such damages.

Maximum Liability: In no event will Tentunit’s aggregate liability to you for any and all claims arising out of or relating to the Payment Services and/or these Payment Terms exceed the greater of: (i) the total amount of Service Fees you paid to Tentunit in the 12 months prior to the event giving rise to the liability (excluding the actual rent or other amounts transacted, since those are pass-through amounts), or (ii) $100 USD if no such fees were paid (for example, if you used Tentunit’s free services only). This means if, hypothetically, Tentunit somehow is found responsible for a loss, our payout to you will be capped at either what you’ve paid us in fees or $100, whichever is greater. (This cap does not limit amounts we are obligated to pay out to you that you are legitimately owed as a landlord; those are handled as transaction funds, not damages).

Scope of Limitations: The limitations above apply to any theory of liability, whether based in contract, tort (including negligence), strict liability, breach of statutory duty, or otherwise, and even if any limited remedy here is found to have failed its essential purpose.

Because some jurisdictions do not allow certain limitations of liability, portions of these limitations may not apply to you. Notably, if you are a resident of a state that disallows the exclusion or limitation of liability for personal injuries or for intentional misconduct, then our liability is limited to the maximum extent allowed (we do not seek to exclude liability for Tentunit’s own willful misconduct or for death/personal injury caused by our negligence in jurisdictions where we cannot). However, note that Tentunit is a platform and the primary transactions are between users; our role is limited as described.

Release: In addition to the above, you release Tentunit from any claims or liability related to any property damage, personal injury, or other dispute arising out of the rental or service transaction facilitated by Tentunit, except to the extent that liability is directly attributable to Tentunit’s failure to properly process a payment as required by these terms. For example, if a renter damages a landlord’s property or a landlord wrongfully withholds a deposit, that is a matter between those parties – both acknowledge Tentunit is not responsible for those actions.

The allocation of risk in this section is an essential part of the bargain between you and Tentunit. The fees (or lack of fees) charged for our services reflect this allocation and limitation of liability.

9.3 No Guarantee of Outcomes

Tentunit does not guarantee any specific results from using the Payment Services. We do not guarantee that landlords will find suitable tenants, that tenants will secure housing, or that payments will ultimately be collectible. Tentunit simply provides tools to facilitate payments and communication. Any opinions or advice given by Tentunit staff during customer support are offered in good faith but do not constitute a warranty or guarantee.

10. Indemnification

You agree to indemnify, defend, and hold harmless Tentunit and its affiliates, and each of their respective officers, directors, employees, and agents (collectively, the “Indemnified Parties”), from and against any and all claims, liabilities, damages, losses, and expenses (including, but not limited to, reasonable attorneys’ fees and accounting fees) that arise out of or relate to: (i) your breach of these Payment Terms or the General Terms, (ii) your improper use of the Payment Services, (iii) your violation of any law or regulation or the rights of any third party in connection with your use of Tentunit (for example, your failure to comply with tenant-landlord laws, or any allegation that you infringed someone’s rights by the content of your listing or your actions), or (iv) any transaction initiated by you on Tentunit that causes Tentunit to be claimed against or to incur liability (for instance, if you used Tentunit to engage in fraud, or if you fail to pay rent and the landlord sues Tentunit as a result).

In plain terms, if your actions or omissions cause Tentunit to be sued or fined, you will step in to protect Tentunit and pay those costs. We will notify you of any such claim and, at our option, may allow you to assume the defense of it – provided that doing so does not conflict with Tentunit’s interests. Tentunit reserves the right to control the defense and settlement of any indemnified claim at our discretion (at our own expense), but we will not settle any claim that imposes non-monetary obligations on you without your consent.

This indemnification obligation survives termination of these Payment Terms and your use of the Payment Services. It means even if you delete your account or stop using Tentunit, you could still be responsible for costs stemming from things that happened while you used the service.

11. Termination, Suspension, and Remedies

11.1 User-Initiated Termination

You may stop using Tentunit’s Payment Services at any time by removing your listings (if you’re a landlord) or simply not initiating any new transactions. If you wish to terminate your Tentunit account entirely, you may do so through your account settings or by contacting Tentunit support. Terminating your Tentunit account will also terminate your access to Payment Services. However, even after account termination, these Payment Terms will continue to apply to any transactions you previously entered (we’ll still handle any pending payouts or refunds, and Sections like Arbitration, Indemnification, etc., will survive as noted below).

If you have any pending obligations (like amounts owed to another user or to Tentunit), you will remain responsible for those even after termination. For example, if you agreed to pay rent for a lease and then terminate your account, that does not free you from paying the rent you owe under the lease; you would need to resolve that offline or via other means.

11.2 Tentunit Suspension or Termination

Tentunit may, at its discretion, suspend, deactivate, or terminate your access to the Payment Services (and possibly your Tentunit account entirely) under the following circumstances:

Breach of Terms: If you violate these Payment Terms or any other Tentunit policies (e.g., committing fraud, misusing funds, repeated chargebacks, etc.), we may suspend your account immediately while investigating, and potentially terminate upon confirmation of the breach.
Legal Requirement: If required by law or directed by a valid subpoena, court order, or regulatory authority, we might suspend or terminate your Payment Services. For example, if your name appears on a government sanctions list, we may be obligated to stop providing services to you.
Risk to Platform: If you are engaging in behavior that poses a significant risk of harm to Tentunit or its users (such as fraudulent activity, harassment, or actions that could cause us financial loss or legal liability), we can suspend or remove you. This includes if our payment processors or financial partners notify us of problems with your transactions (like suspected money laundering, excessive chargebacks, or use of stolen payment info).
Inactivity or Failure to Verify: If we cannot verify your identity or required information, or if your account has been inactive for a long period with pending funds and we cannot reach you, we may terminate or limit the account (funds may be handled according to unclaimed property laws in such cases).

If we decide to terminate or suspend your account, we will, if feasible, give you notice of that action and an opportunity to appeal or cure the issue, except in cases where immediate action is needed (e.g., clear fraud or illegal conduct, or safety concerns). Appeals can be directed to Tentunit customer support or a designated email that we will provide in the notice of suspension. Tentunit’s decision on an appeal is final.

During a suspension, you may be prevented from initiating new payments or receiving payouts, and we might freeze funds in transit. Termination of your account will result in cancellation of any pending transactions (with refunds as appropriate) and disabling of your access to the platform.

11.3 Effect of Termination

If either you or Tentunit terminate your use of Payment Services, any pending transactions will be handled as appropriate: renters may be refunded for not-yet-fulfilled bookings, and landlords will receive any funds owed for past completed rentals (minus any offsets). Sections of these terms that by their nature should survive termination (such as Arbitration, Limitation of Liability, Indemnification, etc.) will survive. Termination does not relieve you of any obligations to pay fees or other amounts owed to Tentunit or other users.

Tentunit will not be liable to you for compensation, reimbursement, or damages in connection with any termination of these Payment Terms or suspension of Payment Services. For example, if your account is terminated due to your breach, you will not be compensated for any loss of expected payments or business.

12. Modifications to these Terms

Tentunit may modify or update these Payment Terms from time to time. If we make material changes (meaning changes that significantly affect your rights or obligations), we will provide you with advance notice, such as by sending an email to the address associated with your account or by posting a notice through the Tentunit platform. We will endeavor to give at least 30 days’ notice before material changes take effect, when feasible

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. If you are required to accept the modified terms in order to continue using the Payment Services, we will make that clear.

For non-material updates (such as clarifications or updates required for legal compliance that don’t reduce your rights), we may not provide advance notice, and the changes can be effective immediately upon posting.

Your continued use of the Payment Services after the effective date of updated terms constitutes your acceptance of those updated Payment Terms. If you do not agree to a change, you have the right to terminate your use of the Payment Services (as described above) before the new terms apply. We’ll remind you of this option in any notice of material changes.

Always review the Payment Terms when we notify you of changes. We will update the “Last Updated” date at the top of the document to reflect the effective date of any modifications.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Payment Terms, their subject matter, and their formation, are governed by the laws of the State of Delware, U.S.A., excluding its conflict-of-laws principles. However, the Federal Arbitration Act (9 U.S.C. §§ 1-16) governs the interpretation and enforcement of the arbitration provisions of Section 13.2 below (regardless of what state law is otherwise applicable).

If for any reason a dispute is not subject to arbitration, you and Tentunit agree that the dispute will be decided only by a court of competent jurisdiction in the state or federal courts of the specified state (unless another location is required by law). Both parties consent to venue and personal jurisdiction in that locale.

13.2 Arbitration Agreement and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. It requires you and Tentunit to resolve all disputes through binding individual arbitration (with few exceptions), and it significantly affects your rights. By agreeing to these Payment Terms, you agree to this Arbitration Agreement.

Agreement to Arbitrate: You and Tentunit mutually agree that any dispute, claim or controversy arising out of or relating to these Payment Terms or the use of Payment Services, or the breach, termination, enforcement, interpretation, or validity thereof, or our relationship in connection with Payment Services (collectively, “Disputes”) will be settled by binding arbitration on an individual basis. This includes claims against Tentunit’s employees, agents, affiliates or subsidiaries, or claims Tentunit may bring against you. You waive your right to a trial by jury on any Dispute, and you waive any right to bring or participate in a class action, class arbitration, or representative action for any Dispute. Arbitration means the dispute will be decided by a neutral arbitrator, not a judge or jury.
Exceptions – Small Claims and Injunctive Relief: Notwithstanding the above, you or Tentunit may elect to have an individual claim heard in small claims court if it qualifies (for example, if it’s a claim that could have been brought in small claims and does not seek more money than the small claims limit). Also, either party may seek injunctive or equitable relief in a court of proper jurisdiction to protect intellectual property rights or to prevent unauthorized use or abuse of the platform (for example, a court order to prevent hacking or misuse of the service), without breaching this arbitration agreement.
Arbitration Rules and Forum: The arbitration will be administered by the American Arbitration Association (AAA) (or if AAA is unavailable, another reputable arbitration provider) under the AAA Consumer Arbitration Rules in effect at the time of the dispute, except as modified by this section. You can find AAA’s Rules and instructions for initiating arbitration at www.adr.org . To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Tentunit’s registered agent or legal department (we will provide the contact/address in the notice section below). The AAA’s filing form may be used and sent to AAA with a copy to Tentunit.

The arbitration shall be conducted in the county of your residence (as listed in your Tentunit account) or another mutually agreed location. If your claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing. For claims over $10,000, the right to a hearing will be determined by the AAA rules.
Arbitrator’s Authority: The arbitrator has the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any claim that all or part of this Arbitration Agreement is void or voidable. The arbitrator will decide the rights and liabilities, if any, of you and Tentunit. The arbitrator may award any individual relief or individual remedies that a court of law could, but only to the extent required to satisfy your individual claim.
Fees: Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules. We will pay for arbitration fees (not including your attorneys’ fees) for claims up to $[amount] unless the arbitrator finds your arbitration to be frivolous or brought in bad faith. For larger claims, the AAA rules will determine fee allocation, and the arbitrator may award fees and costs as provided by law. We will not seek attorneys’ fees from you in arbitration unless the arbitrator determines your claim was frivolous or filed for an improper purpose (under the standard of Federal Rule of Civil Procedure 11).
Opt-Out Right: You have the right to opt out of this Arbitration Agreement. If you do not wish to be bound by arbitration and class-waiver, you must notify Tentunit by sending a written opt-out notice within 30 days of first accepting these Payment Terms. The notice must be mailed to [Tentunit, Attn: Legal Department – Arbitration Opt Out, address] or emailed to [[email protected]] with the subject “Arbitration Opt Out”. Your opt-out notice must include your name, address, the email associated with your Tentunit account, and a clear statement that you want to opt out of this Arbitration Agreement. If you opt out, neither you nor Tentunit will be bound by the arbitration provisions of this section. Opting out of this Arbitration Agreement will not affect any other provisions of these Payment Terms, including any other agreements to arbitrate between you and Tentunit (such as in the General Terms, if any).
Class Action Waiver: You and Tentunit agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Further, unless both you and Tentunit agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative or class proceeding. The arbitrator can award relief (including monetary, injunctive, and declaratory relief) only on an individual basis, and may not award any form of relief that affects others. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court, subject to the right of appeal. All other claims will be arbitrated.
Severability; Enforceability: Except as provided in the Class Action Waiver above, if any portion of this Arbitration Agreement is found unenforceable or unlawful, it shall be severed, and the remainder of the Arbitration Agreement shall continue in effect. However, if the Class Action Waiver is found to be unenforceable, then the entirety of this Arbitration Agreement shall be null and void, and in that case, the parties agree that the exclusive jurisdiction and venue described in Section 13.1 shall govern any action arising out of these Payment Terms or use of the Payment Services.

By agreeing to arbitration, both you and Tentunit trade the right to go to court for the claims covered by this agreement. You acknowledge that you have read and understood this Arbitration Agreement, and that you understand you are giving up the right to a trial by jury or to participate in a class action.

13.3 Jurisdiction for Non-Arbitrable Claims

If you have validly opted out of arbitration or if a claim is excluded from arbitration as per this agreement, then you agree that the claim must be resolved exclusively by the state or federal courts, unless otherwise required by law. You and Tentunit consent to the exercise of personal jurisdiction by those courts for such purposes.

14. Miscellaneous Provisions

14.1 Entire Agreement

These Payment Terms, along with the General Terms of Service and any policies or supplemental terms expressly referenced herein, constitute the entire agreement between you and Tentunit regarding the Payment Services. They supersede all prior and contemporaneous understandings, agreements, communications, or advertising with respect to the payments facilitation. For the avoidance of doubt, this does not override any separate rental agreement between a landlord and renter, which governs their rental relationship – but it does govern the payment aspect of that relationship on our platform.

14.2 No Waiver

Tentunit’s failure to enforce any right or provision of these Payment Terms does not constitute a waiver of that right or provision. A waiver is only effective if in writing and signed by an authorized representative of Tentunit. If we do waive a default or breach on one occasion, it does not mean we will automatically waive any later default or breach.

14.3 Severability

If any provision of these Payment Terms is held to be invalid, illegal, or unenforceable by an arbitrator or court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these terms shall remain in full force and effect. The invalid/unenforceable part will be deemed modified to the least degree necessary to remedy the invalidity or unenforceability, while preserving the intent of that provision. If it cannot be so modified, it shall be severed and disregarded, and the rest of the Payment Terms will continue as binding.

14.4 Assignment

You may not assign or transfer these Payment Terms, by operation of law or otherwise, without Tentunit’s prior written consent. Any attempt by you to assign or transfer these terms, without such consent, will be null. Tentunit may freely assign or transfer these Payment Terms at our discretion. For example, we might assign them to an affiliate or in connection with a merger or sale of business. Subject to the foregoing, these terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

14.5 Notices

Tentunit may provide notices to you by email to the address associated with your account, by mail to any address you have provided, or by posting on the Tentunit platform (including via notification through the app). You are responsible for keeping your contact information up-to-date. Official legal notices to Tentunit (such as subpoenas, legal disputes, or claims) should be sent to the following address:

Tentunit, Inc.
Attn: Legal Department
[Legal Address]
[City, State, ZIP, Country]

or via email to: [[email protected]] (however, email notice to us is only acceptable for opting out of arbitration or for non-legal routine communications; legal process service may require physical mailing).

All notices are deemed received: (a) if by posting on the platform, immediately upon posting; (b) if by email, upon sending (or, if the sender receives an electronic error message, then not effective); or (c) if by postal mail, 3 business days after sending (for domestic U.S. mail) or 7 business days for international.

14.6 Relationship of Parties

Nothing in these Payment Terms is intended to create any partnership, joint venture, agency (except the limited payment agency expressly stated), or employment relationship between you and Tentunit. Aside from the payment agent role for the limited purpose of collecting payments on behalf of landlords, both parties act as independent contractors. You do not have authority to bind Tentunit to any agreements or obligations, and you shall not represent that you have such authority.

14.7 Third-Party Beneficiaries

Except as explicitly provided in these terms, there are no third-party beneficiaries to this agreement. This means that no one other than you and Tentunit (and permitted assigns) can enforce these Payment Terms. For instance, even though our affiliates or processors are mentioned, they do not become parties to these terms. However, Tentunit’s affiliates involved in providing the Payment Services are intended beneficiaries who can enforce these terms against you (such as a Tentunit Payments subsidiary, if one exists).

14.8 Force Majeure

Tentunit is not liable for any delay or failure in performance of the Payment Services caused by events outside our reasonable control, such as acts of God, natural disasters, war, terrorism, riots, labor disputes, governmental actions, internet or power outages, payment network outages, or other events of force majeure. During such events, Tentunit’s obligations will be suspended to the extent affected, and we will make reasonable efforts to resume service as soon as possible.

14.9 Contact Information and Customer Support

If you have any questions or concerns about these Payment Terms or the Payment Services, please contact Tentunit Support at [support email/phone]. We value your feedback and the opportunity to resolve any issues amicably. For quick assistance with payment issues (like needing a refund, reporting fraud, etc.), reach out to us and we will guide you through the process in line with these terms.

Last Updated: July 21, 2025

By using Tentunit’s Payment Services, you acknowledge that you have read and understood these Payment Terms, and you agree to be bound by them. This finalized document integrates all required legal sections, reflects industry best practices, and is designed to protect both your rights and Tentunit’s business as we facilitate secure and convenient transactions for our user community.