Tentunit Terms of Service — Table of Contents

1. Introduction
2. Student Housing Focus Notice
3. Definitions
4. Eligibility
5. Account Registration and Security
6. TentUnit’s Role
7. TentUnit Platform Verification Policy
    7.1. Purpose and Scope
    7.2. Applicability
    7.3. Verification Requirements
    7.4. Verification Procedures
    7.5. User Obligations
    7.6. Verification of Listings and Content
    7.7. Prohibited Conduct
    7.8. Enforcement and Consequences
    7.9. Changes to Verification Methods and Policy
8. Payment Terms
    8.1. General Fees and Charges
    8.2. Refunds
9. Taxes
10. TentUnit International Payments Policy
     10.1. Payment Processing in USD
     10.2. Foreign Transaction Fees and Currency Conversion
     10.3. Equal Pricing (No Discrimination)
     10.4. Absorption of International Processing Costs
     10.5. Landlord Payouts and Service Fees
     10.6. Full Payment at Checkout
     10.7. Compliance with U.S. Laws and Card Network Rules
     10.8. Contact Information and Inquiries
11. Cancellation & Refund Policy
     11.1. General Overview
     11.2. Renters: Application Fees and Cancellations
     11.3. Important Rent Payments and Deposits
     11.4. Merchandise Purchases
     11.5. Exceptions and Special Circumstances
     11.6. Unified Policy for All Users
12. Security Deposits
     12.1. Deposit Handling in Our System
     12.2. Legal & Compliance Considerations
    12.3. Changes to This Policy
13. TentUnit Post-Payment Invoice Policy
14. User Conduct
15. Content and Listings
16. Intellectual Property Rights
17. Disclaimer and Limitations of Liability
18. Indemnification
19. Force Majeure
20. Termination
21. Governing Law
22. Dispute Resolution
     22.1. Informal Negotiations
     22.2. Arbitration
     22.3. Exceptions to Arbitration
     22.4. Waiver of Class Actions
     22.5. Arbitration Procedure
23. Modifications to Terms
24. Miscellaneous Provisions

1. Introduction

Tentunit Inc. (“Tentunit,” “we,” “us,” or “our”) provides a technology platform (“Platform”) that connects property owners and renters for listing, application processing, and rent payment services. These Terms of Service (“Terms”) govern your access to and use of the Platform and any related services (collectively, “Services”). By accessing, browsing, or using the Platform or Services, you acknowledge that you have read, understand, and agree to be bound by these Terms and all policies incorporated herein. If you do not agree to these Terms, you must refrain from using the Platform and Services. We may update these Terms from time to time, and such changes will be effective upon posting. Your continued use after any update constitutes acceptance of the revised Terms.

2. Student Housing Focus Notice

Tentunit primarily serves university student renters seeking off-campus housing in college markets. The Platform is designed with student housing in mind, and many of our features and services target the needs of students. However, the use of Tentunit is not restricted to any particular university, college, or institution. Users of all backgrounds who meet the eligibility requirements may use the Platform. Tentunit makes no representations that housing opportunities listed on the Platform will be exclusively in student communities, but the focus and design of the Platform cater to college-market rentals.

3. Definitions

For purposes of these Terms, the following capitalized terms shall have the meanings set forth below:

• “Tentunit”: Tentunit Inc., owner and operator of the Platform, or its affiliates.
  
• “Platform” or “Site”: Tentunit’s website tentunit.com, including all related applications, interfaces, and technology provided by Tentunit to facilitate rental listings, applications, and payments.
  
• “Services”: Any and all services provided by Tentunit through the Platform, including listing services, application processing, student verification, payment processing, and related support services.
  
• “User” or “you”: Any individual or entity accessing or using the Platform or Services. Users include landlords, property owners, managers (“Hosts” or “Landlords”), and renters or applicants (“Tenants” or “Renters”).
  
• “Account”: A user account registered on the Platform, including associated username, password, and other login credentials.
  
• “Listing”: A rental property posting created by a Landlord on the Platform, which may include descriptions, photos, rental terms, and pricing details.
  
• “Application”: A rental application submitted by a prospective Tenant to a Listing on the Platform, typically including personal information, rental history, and other qualifications.
  
• “Payment” or “Transaction”: A transfer of funds facilitated through the Platform, including rent payments, fees, or deposits paid by a Tenant to a Landlord or to Tentunit.
  
• “Application Fee”: Any fee charged by Tentunit for processing a rental application or for submitting an application on the Platform.
  
• “Listing Fee”: Any fee charged by Tentunit for creating or maintaining a Listing on the Platform.
  
• “Service Fee”: Any fee charged by Tentunit for using the Platform or Services, including payment processing fees or subscription fees.
  
• “International Payment Surcharge”: An additional fee charged to cover costs associated with processing payments from users outside the United States (see Section 10).
  
• “USD”: United States Dollar, the only currency accepted on the Platform.
  
• “Content” or “User Content”: Any information or material you provide to Tentunit or submit through the Platform, including Listings, photos, descriptions, comments, messages, and other materials.
  

These definitions apply whether the terms are used in singular or plural form. Additional terms used in these Terms have the meanings given in the section in which they appear or as context requires.

4. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to register for an Account or use the Platform. By creating an Account and using the Services, you represent and warrant that you meet this age requirement and have full legal capacity and authority to enter into this agreement. If you are under 18 but are legally permitted to use the Platform, you may only use the Platform under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Platform, you affirm that you are not violating any law, and you will comply with all applicable laws and regulations. Tentunit reserves the right to refuse service, terminate Accounts, or cancel Listings if we believe (in our sole discretion) that a User is not eligible or is using the Platform in violation of these Terms or any laws.

5. Account Registration and Security

To access certain features of the Platform, you must register and create an Account. When registering, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You agree to promptly update your Account information to keep it accurate and complete. You are solely responsible for all activities that occur under your Account. You must keep your password and account credentials confidential and secure. You agree to notify Tentunit immediately of any unauthorized use of your Account or any other breach of security. Tentunit will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your Account information. You agree that you will not permit anyone else to use your Account. Tentunit may suspend or terminate your Account without notice if you have breached these Terms or if any information provided during registration or thereafter is false or misleading.

6. Tentunit’s Role

Tentunit acts as a technology platform or intermediary between Users. Tentunit provides software and services that enable Landlords to list rental properties and Tenants to apply for and pay for rentals. Tentunit is not a party to any lease, rental agreement, or contract of sale between Users. Tentunit does not own, manage, or control properties listed on the Platform, nor does it act as a real estate agent or broker. We do not make representations or guarantees regarding the quality, safety, legality, or suitability of any rental property. All communications, negotiations, and transactions occur directly between Users, and any agreement reached is solely between the Landlord and Tenant. Tentunit’s role is limited to providing the Platform and related Services; we are not responsible for any acts or omissions of Users or for any conditions of any rental property. We do not collect or hold funds as a landlord; instead, we facilitate payment processing between Tenants and Landlords. You acknowledge and agree that Tentunit is not liable for any issues arising from a Landlord’s or Tenant’s actions, including property damage, non-payment, eviction, or termination of tenancy. Tentunit does not guarantee that any transaction will be completed, and all transactions are at the Users’ own risk.

7. Tentunit Platform Verification Policy

7.1 Purpose and Scope

Tentunit may require users to verify their identity, qualifications, or other relevant information before accessing certain services or features on the platform. This Verification Policy describes Tentunit’s requirements and procedures for such verification. It applies in particular to student renters seeking housing and landlords listing properties. The purpose of verification is to manage risk and build trust across the platform by confirming that user-provided information is accurate and authentic.

7.2 Applicability

Verification is required for users in specific roles or situations, including but not limited to:

• Student Renters: Individuals seeking to rent student housing must verify their student status before completing rental transactions. Tentunit now verifies eligibility by requiring an official enrollment letter issued by an accredited college or university. The enrollment document must clearly show the student's full name, institution name, and current enrollment status.
  
• Landlords / Property Owners: Users listing properties for rent must verify their identity and property credentials. Tentunit uses Stripe Identity (or equivalent third-party verification services) to confirm the identity of landlords and the validity of their property listings.
  
• Other Users or Services: Tentunit may impose verification requirements on other users or services as needed. Tentunit reserves the right to require verification for any user or service where verification is deemed necessary for safety, legal compliance, or platform integrity.
  

These requirements are designed to ensure a safe, trustworthy, and reliable marketplace for all users.

Users subject to verification must provide the information or documentation needed to confirm their identity or qualifications. Verification may include:

7.3 Verification Requirements

• Student Verification: Proof of enrollment (such as a university ID card, enrollment letter, transcript, or other official documentation) to confirm student status.
  
• Property/Ownership Documents: Proof of ownership or authorization to list a property (such as a deed, title, lease agreement, or business registration) to confirm a landlord’s authority.
  
• Other Qualifications: Any other documents or data required for specific services (e.g. professional licenses, certifications, or accreditation letters).
  

Verification may be conducted through third-party services and/or manual review of submitted documents. Tentunit reserves the right to specify which documents or third-party checks are acceptable and to update these requirements at any time.

7.4 Verification Procedures

To complete verification, users may be asked to submit documents or undergo third-party checks as follows:

• Document Submission: Users may upload scanned or photographed copies of required documents. These may include government IDs, enrollment letters, or property documents. Documents must be legible and valid.
  
• Third-Party Checks: Tentunit may use third-party identity and eligibility verification providers. For example, Stripe Identity is used to verify landlords’ identities and property details. Tentunit may substitute alternative or additional providers or methods at its discretion.
  
• Additional Steps: In some cases, Tentunit may require extra steps such as live photo verification, video confirmation, or contact information verification.
  

Tentunit reserves the right to change or enhance its verification procedures at any time. Users are responsible for complying with any updated requirements.

7.5 User Obligations

Users undergoing verification must:

• Provide Accurate Information: Supply true, accurate, and complete information at all stages of the verification process.
  
• Submit Required Documentation: Promptly provide all requested documents and data (e.g. IDs, enrollment proof, property documents) in the prescribed format.
  
• Cooperate with Verification: Complete any verification steps, such as answering questions or performing live checks, as requested by Tentunit or its providers.
  
• Maintain Eligibility: Keep submitted information up to date (e.g. renew expired documents) and notify Tentunit if any verified information changes.
  

Failure to comply with these obligations may result in denial of verification or access. Users acknowledge that:

• No Guarantee of Verification: Providing requested information and documents does not guarantee that Tentunit will complete or approve verification. Verification outcomes are at Tentunit’s and the third parties’ discretion. Even if all requirements are met, Tentunit may be unable to verify a user’s information. Inability to verify may restrict or deny access to certain services.
  
• Accuracy of Information: Tentunit is not responsible for consequences arising from inaccurate or fraudulent information provided by the user.
  

7.6 Verification of Listings and Content

In addition to verifying user identities, Tentunit may verify the accuracy and authenticity of property listings and other user-generated content. This may include:

• Property Listings: Confirming that listed properties exist at the stated location and that the listing details (address, photos, descriptions) are accurate. Tentunit may request additional proof (such as utility bills or maps) to verify a listing’s legitimacy.
  
• User Content: Reviewing or verifying any content a user submits (such as rental application information or public reviews) to ensure it complies with Tentunit’s standards.
  

Users must ensure that all listings and content they submit are truthful and not misleading. Tentunit reserves the right to suspend, remove, or require re-verification of any listing or content that fails verification or is suspected to be fraudulent.

7.7 Prohibited Conduct

Users are strictly prohibited from any actions that undermine the verification process, including but not limited to:

• Bypassing Verification: Attempting to avoid required verification steps (for example, by creating multiple accounts or misusing accounts of others).
  
• Providing False Information: Submitting forged, altered, or expired documents; using false identities; or misrepresenting enrollment or ownership status.
  
• Impersonation: Verifying the identity of another individual or allowing another person to verify on one’s behalf.
  
• Manipulation of Systems: Interfering with or attempting to hack, manipulate, or otherwise exploit the verification systems or third-party services.
  

Any attempt to bypass, manipulate, or falsify the verification process is a serious violation of this policy and will result in immediate action by Tentunit.

7.8 Enforcement and Consequences

Tentunit enforces this Verification Policy strictly. Violations may result in:

• Account Suspension or Termination: Users who fail to comply with verification requirements, or who engage in prohibited conduct, may have their accounts suspended or permanently terminated without prior notice.
  
• Access Restrictions: Tentunit may deny access to specific services or features (such as listing properties or making rental transactions) if verification is not completed successfully.
  
• Legal Action: Tentunit reserves the right to pursue legal remedies, including claims for damages, against any user who submits fraudulent information or otherwise violates this policy.
  
• No Warranty: Tentunit does not guarantee that verification will be successful for any user. Users whose verification fails or is declined will not be entitled to compensation, and Tentunit may refuse access to services at its discretion.
  

7.9 Changes to Verification Methods and Policy

Tentunit reserves the right to update or modify this Verification Policy and its verification methods at any time. This includes changing the types of information required, the acceptable forms of documentation, and the third-party services used. Any such changes will be effective immediately upon posting. Users are responsible for reviewing and complying with the current policy. Continued use of Tentunit services after any updates to this policy constitutes acceptance of those changes.

8. Payment Terms

8.1. General Fees and Charges

All payment-related activities on the Tentunit Platform—including, but not limited to, application fees, listing fees, service fees, security deposits, rent payments, and merchandise purchases—are governed by Tentunit’s Payment Terms of Service, which form an integral part of these Terms. By initiating or completing any payment transaction through the Platform, you expressly acknowledge and agree to be bound by the terms and conditions set forth in the Payment Terms of Service.

By using the Platform, you agree to pay all fees and charges (the “Fees”) in accordance with our fee schedules and any payment terms published on the Platform. Fees may include Application Fees, Listing Fees, Service Fees, transaction fees, and any other fees specified by Tentunit. All Fees are quoted and payable in USD. Payments may be made by credit card, debit card, bank transfer, or other payment methods permitted on the Platform. You authorize Tentunit (or Tentunit’s payment processing partner) to charge your chosen payment method for all applicable Fees. Tentunit will charge applicable Fees at the time you create a Listing, submit an Application, or otherwise use a payable Service, as specified at the time of the transaction. If a payment method expires or payment fails, you must promptly update your payment information. You are responsible for any costs or fees (such as overdraft fees or penalties) imposed by your bank or card issuer. In addition to Fees, you are responsible for any applicable transaction fees charged by third-party payment processors or banks, unless otherwise stated.

8.2 Refunds

All Fees paid for Application processing, Listing services, and use of the Platform are generally non-refundable. Unless required by law, Tentunit does not provide refunds for Application Fees, Listing Fees, or Service Fees. Once a fee is charged, it is earned and non-refundable, even if you cancel a Listing or your Application is not accepted. The only exceptions are if Tentunit expressly states otherwise in writing or if a refund is required by law (for example, to comply with any mandatory consumer protection statute). In the event of an error in billing or calculation, Tentunit may, in its discretion, correct the error and, if appropriate, refund the portion of the Fees that were overcharged. Any claim for a refund must be submitted in accordance with Section 11 below.

9. Taxes

Each User is responsible for the payment of all taxes, duties, or other governmental fees arising from their use of the Platform and any transactions facilitated by the Platform. For example, Tenants are responsible for any rental taxes or value-added taxes on rental payments to Landlords, and Landlords are responsible for any applicable income taxes or property taxes on rent or other payments received. If Tentunit is required by law to collect or withhold any tax, surcharge, or duty (such as sales tax or value-added tax) in connection with a payment, we may do so at the applicable rate. Users will be charged the applicable tax in addition to the Fees. If any government authority asserts a claim for taxes that should have been collected or paid, you agree to reimburse Tentunit for any such taxes, as well as any penalties or interest. Tentunit is not responsible for determining your tax obligations, and we encourage you to consult with a tax professional if you are uncertain about any tax liabilities arising from use of the Platform.

10. Tentunit International Payments Policy

Effective Date: July 8, 2025

Introduction

Tentunit is committed to providing a fair, transparent, and compliant payment experience for all our users, including both tenants and landlords. This International Payments Policy outlines the terms and conditions governing all payment transactions on the Tentunit platform, with a focus on international payment handling. By using Tentunit’s services, you agree to adhere to this policy as well as any other applicable terms of service. This policy is intended to ensure that all payments are processed securely in accordance with U.S. laws, payment card network rules, and Tentunit’s commitment to non-discrimination and transparency in pricing.

10.1 Payment Processing in USD

All payments on the Tentunit platform must be made in United States Dollars (USD). Tentunit utilizes Stripe, a third-party payment processor, to handle all transactions. No currency conversion is offered at checkout; the prices for rentals, fees, or other charges are listed in USD and will be charged in USD. Regardless of a tenant’s location or the currency of their credit/debit card, Tentunit will bill the transaction in USD through Stripe. This means the amount a tenant sees at checkout is the exact USD amount that will be charged. There are no options to pay in any currency other than USD on the Tentunit platform.

10.2 Foreign Transaction Fees and Currency Conversion

Because Tentunit only charges in USD, tenants using payment methods based in other currencies or countries may encounter currency conversion or foreign transaction fees imposed by their own bank or card issuer. For example, if a tenant’s credit card is issued outside the United States or in a currency other than USD, the bank or card provider might convert the USD charge into the card’s home currency and may levy additional fees (such as foreign transaction fees or exchange rate charges). Tentunit does not charge any international transaction surcharge or conversion fee. Any additional amount that appears on a tenant’s card statement due to currency conversion or international usage is determined solely by the tenant’s financial institution. Tentunit has no control over these external fees and disclaims any responsibility or liability for costs imposed by a tenant’s bank or card issuer in connection with currency conversion. Tenants are encouraged to contact their card issuer or bank if they have questions about any foreign transaction fees or exchange rates applied.

10.3 Equal Pricing (No Discrimination)

Tentunit maintains a strict policy of zero discrimination in pricing based on card origin or user location. This means that a tenant using an international credit/debit card will be charged the same price for a booking as a tenant using a U.S. domestic card. There are no additional charges, markups, or surcharges imposed by Tentunit for using a card issued outside of the United States. The rental rates and any applicable Tentunit fees are uniform for all tenants on the platform, regardless of where in the world the tenant is booking from or the country of origin of their payment method. This practice ensures fairness and transparency: the price listed for a Tentunit rental is the price everyone pays, barring any taxes or government-imposed fees that are applicable uniformly. Tentunit is committed to treating all users equally and will not steer, encourage, or require any currency conversion that could result in higher costs to certain users. In line with payment card network rules, we do not discriminate or differentiate pricing based on the card’s country of issuance or the cardholder’s nationality.

10.4 Absorption of International Processing Costs

Tentunit absorbs all standard payment processing fees associated with transactions on our platform, including any additional fees for international card transactions. If Stripe or any payment processor charges a higher fee for processing an international or non-U.S. issued card, Tentunit will bear that cost internally rather than passing it on to the tenant. For example, payment processors like Stripe commonly charge merchants extra (often a percentage surcharge) for cards issued outside the processing country or for currency conversion. Under this policy, Tentunit covers such additional processing costs as part of our business expenses. Tenants will never see a higher charge due to the use of an international card. The amount a tenant authorizes at checkout in USD is the only amount Tentunit will charge for the transaction. This commitment reflects Tentunit’s dedication to a transparent pricing model where the burden of payment processing overhead — including international transaction fees charged to us by our processor — is not placed on our customers.

10.5 Landlord Payouts and Service Fees

All Tentunit landlords (property owners or managers who list rentals on our platform) are currently U.S.-based, and all payout disbursements to landlords are made in U.S. Dollars (USD). When a tenant makes a payment through Tentunit, the funds are collected in USD and later distributed to the respective landlord in USD as well.

As part of Tentunit’s platform services, landlords are subject to a service fee deducted from their payouts. While Tentunit generally applies an 8% platform service fee, the exact fee may vary by state due to differences in operational costs, compliance obligations, and regional service infrastructure. This means that in some jurisdictions, landlords may be charged a slightly higher or lower percentage than the standard 8%.

For example, if a tenant pays $1,000 in rent, and the applicable platform fee in that landlord’s state is 8%, Tentunit would deduct $80 as the service fee, resulting in a net payout of $920 to the landlord. If the applicable fee were 7%, the deduction would be $70. The specific platform fee percentage is clearly disclosed to the landlord at the time of listing or in their payout documentation.

This service fee covers access to Tentunit’s tools, platform infrastructure, payment processing, compliance systems, customer support, and promotional reach. It applies uniformly within each jurisdiction and is assessed only on the landlord’s side; tenants are not charged this fee.

Tentunit provides full documentation of all service fees deducted from payouts for transparency. Landlords are responsible for any taxes or financial reporting related to the earnings they receive through Tentunit. Tentunit will comply with all applicable U.S. tax reporting obligations for landlord payouts, including the issuance of Form 1099-K where required by law.

10.6 Full Payment at Checkout

Tenant payments must be made in full at the time of checkout. Tentunit does not support split payments, partial payments, or installment plans for a booking or rent payment. This means that a tenant is required to pay the entire amount due (such as the rental amount for the booking term and any applicable taxes or fees) in a single transaction when they confirm a reservation or rental. We do not allow dividing the payment across multiple credit cards or payment methods, and we do not offer any “pay later” or deferred payment options on our platform. By requiring full payment upfront, Tentunit ensures a secure and straightforward transaction for both the tenant and the landlord, and it avoids complications that can arise from incomplete payments. Once the payment is submitted and processed, the tenant will receive confirmation of the successful payment, and the booking will be secured. Failure to submit the full payment at checkout will result in the booking not being completed – the reservation will not be confirmed until the full amount is paid. If a tenant’s payment method fails or is declined for the full amount, the tenant will be prompted to provide a different valid payment method to complete the transaction in full. Tentunit reserves the right to cancel or not honor any booking request that is not accompanied by full payment at the time of checkout, in accordance with this policy.

10.7 Compliance with U.S. Laws and Card Network Rules

Tentunit conducts all payment activities in strict compliance with applicable United States laws and regulations, as well as the rules and standards of global payment card networks (such as Visa, MasterCard, American Express, and Discover). We adhere to U.S. financial laws including, but not limited to, anti-money laundering (AML) regulations, economic and trade sanctions enforced by the U.S. Treasury’s Office of Foreign Assets Control (OFAC), and any other relevant federal or state laws governing financial transactions and electronic payments. All users of Tentunit must provide accurate information and use our platform for legitimate, lawful transactions only. Transactions that violate U.S. law or involve prohibited parties or countries will be declined or canceled. Tentunit also complies with card network rules that are designed to protect cardholders and merchants. This includes abiding by regulations on surcharging (for example, not adding unauthorized fees to card transactions), honoring cards from all regions without discrimination, and maintaining robust security standards such as PCI DSS (Payment Card Industry Data Security Standard) for handling card data. In the event that a payment appears to conflict with legal requirements or card network rules, Tentunit may take appropriate actions, including declining the transaction, freezing the funds, or seeking additional information, in order to remain compliant. By using Tentunit, tenants and landlords alike agree to cooperate with any compliance checks or requests for information necessary to ensure adherence to these laws and rules. Tentunit’s commitment to compliance helps protect our community and maintain the integrity of our payment system.

10.8 Contact Information and Inquiries

Tentunit is dedicated to providing support and clarity regarding our payment policies. If you have any questions, concerns, or require further information about this International Payments Policy or any payment-related issue on our platform, please contact us. Our customer support and compliance team is available to assist with inquiries about billing, fees, or specific transactions. For assistance, you may reach out to Tentunit Support via email at [email protected]. You may also find additional information in our Help Center on the Tentunit website. We aim to respond to all inquiries in a prompt and professional manner.
By contacting Tentunit with payment questions, you acknowledge that our support team may need to verify your identity and account details for security purposes before discussing any specifics. We value your privacy and will handle any personal data in accordance with our Privacy Policy.

Effective Date: This International Payments Policy is effective as of July 19, 2025. It will remain in effect until amended or replaced by Tentunit. Tentunit reserves the right to update or modify this policy as needed to reflect changes in our practices, legal requirements, or for any other operational reasons. In the event of a material change, we will provide notice to our users in accordance with our Terms of Service. Continued use of the Tentunit platform after any updates to this policy constitutes acceptance of those changes. We encourage users to review this policy periodically to stay informed about how Tentunit manages payments, especially in an international context.

11. Tentunit Cancellation & Refund Policy

Effective Date: April 4, 2025

Scope: This Cancellation & Refund Policy (“Policy”) applies to all users of Tentunit, including renters (applicants) and landlords (listing owners). We use a unified policy covering all user types (with role-specific sections) for clarity and consistency. This unified approach ensures all parties understand Tentunit’s rules regarding cancellations, fees, and refunds, and it helps maintain a fair, streamlined process for everyone.

11.1. General Overview

Tentunit is a rental listings platform that connects renters with landlords. Tentunit facilitates rental applications, property listings, and certain rental transactions (including processing rent payments), but remains a facilitator rather than an actual party to any lease or rental agreement between renters and landlords. In other words, we help process applications and payments, but the lease agreement itself is between you (the renter) and the landlord. This Policy governs only the fees and transactions on the Tentunit platform such as application fees, listing fees, service fees on rent payments, and merchandise purchases and it outlines how cancellations and refunds for those platform based transactions are handled.

Key Principle: Tentunit generally treats all fees and transactions through our platform as final and non refundable. This means that fees for our services (applications, listings, etc.) are not returned once paid, and merchandise sales are considered final. We adopt this approach both to align with standard industry practices and to ensure we can continue offering our services at predictable costs. Below, we detail specific scenarios by user group.

11.2. Renters: Application Fees and Cancellations

Application Fees (Non-Refundable): When you apply for a rental unit through Tentunit, an application fee is charged (this covers services like credit and background checks). All application fees are non-refundable, without exception. This fee is for processing your application and is incurred at the time of submission, so it cannot be returned regardless of the application outcome. (It is standard in the rental industry that application fees are almost always non-refundable.)

No Refunds Regardless of Outcome: Once you submit an application, Tentunit immediately engages third-party processing services. Therefore, the application fee will not be refunded under any circumstance, including if: (a) you withdraw or cancel your application after submission, (b) the landlord/property manager rejects your application or chooses another tenant, or (c) you find housing elsewhere or change your mind after applying. The purpose of this policy is to ensure only serious applicants and to cover the cost of processing which is why the fee remains non-refundable in all cases.

Cancellation by Renters: Since Tentunit’s role for renters is to facilitate applications (rather than to book reservations), “cancellation” from a renter’s perspective usually means deciding not to proceed with an application or tenancy. If you decide not to move forward with a rental after submitting an application (even if you are approved by the landlord), Tentunit will not refund the application fee. If Tentunit offers options to make other payments through our platform (for example, a holding fee or initial rent payment), those payments would also be subject to this Policy and are generally non-refundable, except as required by law or stated otherwise at the time of payment.

Important Rent Payments and Deposits: Tentunit may provide services for paying rent or deposits through our platform, but Tentunit is not the landlord and not the ultimate holder of those funds on your behalf. Any money paid toward a rental agreement (such as a security deposit or first month’s rent) that is processed via Tentunit will be passed on to the landlord (minus any service fees per our terms). If you paid money directly to a landlord outside of Tentunit, that transaction is entirely outside the scope of this Policy and governed by your lease or rental agreement. For example, if you sign a lease and then cancel it, whether you can recover a deposit or prepaid rent depends on your agreement with the landlord and local landlord-tenant laws (not on Tentunit’s policies). Tentunit encourages landlords to fairly refund tenants in such cases when required, but we do not control those funds once they go to the landlord.

11.3. Landlords: Listing Fees, Subscriptions, and Cancellations

Listing Fees & Subscriptions (Non-Refundable): Tentunit may charge landlords (property owners/managers) fees to list properties on our platform or for upgraded listing services (for example, featured listings or subscription packages for multiple listings). All listing fees are non-refundable once you pay to post a property or for any advertising/subscription package, that payment is final. There are no refunds or credits for unused time or early termination. For instance, if you paid for a 30-day listing and you fill your vacancy in 10 days, the fee for the remaining 20 days will not be returned; all listing sales and transactions are final. Similarly, if you decide to cancel your Tentunit account or stop using our service, any fees you’ve paid for listings or subscriptions will not be refunded. 

Service Fee on Rent Transactions: In addition to listing fees, if Tentunit processes rent payments through the platform, we deduct a non-refundable service fee (for example, 8%) from each rent or payment transaction. This service fee is considered earned by Tentunit once the transaction is completed. Even if a rental agreement falls through or is later canceled by either party, the service fee on any processed payment will not be refunded. For example, if a landlord uses Tentunit’s payment feature to collect a tenant’s first month’s rent and then the landlord decides to cancel the lease, Tentunit will not refund the processing fee that was deducted from that transaction. 

Policy Violations or Removals: If Tentunit must remove or suspend your listing due to a violation of our Terms of Service or community guidelines (for example, fraudulent content, illegal discrimination, or other misuse of the platform), you will not be entitled to any refund of listing fees you have paid. Maintaining the integrity of the marketplace is crucial; thus, fees won’t be returned in cases where Tentunit takes down a listing because of improper conduct by the landlord.

Service Expectations (No Guarantee of Results): Tentunit charges listing fees for the opportunity to advertise your rental to the Tentunit community; these fees are not contingent on the outcome of your listing. In other words, paying to list your property is a fee for the advertising service itself, which is considered delivered once your property is posted and visible to renters. We do not guarantee that you will find a tenant, receive a certain number of inquiries, or rent your unit quickly nor do we offer refunds if your results do not meet expectations. Other industry platforms follow this same standard: they provide the service of listing but typically do not refund fees based on a failure to rent a unit or a lack of inquiries. We encourage landlords to ensure their listing details (photos, description, price) are accurate and appealing to maximize success, but ultimately Tentunit cannot guarantee outcomes and will not refund listing fees due to unsatisfactory results.

Cancellation by Landlords: In the Tentunit context, a landlord “cancelling” usually means either taking down a listing or backing out of a rental agreement with a renter. If you simply remove your listing or terminate a paid listing/subscription early, no portion of your paid fees will be refunded (as noted above). If you have accepted a renter’s application and perhaps even collected a payment (whether through Tentunit’s platform or via an external method) and then you decide to cancel or not move forward with the rental, that situation is primarily between you and the renter.

11.4 Merchandise Purchases (All Sales Final)

Tentunit may offer merchandise for sale (for example, TentUnit-branded apparel or other goods). All merchandise sales are final. We do not accept returns, exchanges, or buyer-initiated refunds on merchandise purchases. Please review product details, sizing, and your order information carefully before confirming your purchase. By completing a merchandise order, you acknowledge that you will not be able to return the item for a refund or exchange simply due to a change of mind, dislike of the product, or ordering the wrong size. In essence, treat these purchases as “no returns, no refunds” transactions – all sales are final.

Damaged or Defective Items: If you receive a merchandise item that is damaged, defective, or incorrect, you should contact Tentunit Customer Support within 7 days of receiving the product. While we do not generally allow returns or refunds, we will work with you to remedy issues of defect or error. This may include sending a replacement item or providing a refund at our discretion for the defective merchandise. Our goal is for you to receive the item in the condition promised. Aside from cases of genuine damage, defect, or shipping error, no returns or refunds will be issued for merchandise (for example, we cannot offer refunds for buyer’s remorse or normal wear and tear of an item).

11.5. Exceptions and Special Circumstances

Extenuating Circumstances: Tentunit understands that unexpected, serious events can occur (for instance, natural disasters or major emergencies). As a general rule, our fees remain non-refundable even in unforeseen circumstances, because the fees usually correspond to services already rendered (e.g., processing an application, running a background check, or displaying a listing for a period of time). However, Tentunit reserves the right to make exceptions, in its sole discretion, in truly extraordinary situations. Any such exception (for example, granting a courtesy credit or refund) will be considered on a case-by-case basis. Granting an exception in one instance does not waive our right to strictly enforce this Policy in the future. In other words, if we make a one-time exception due to a catastrophe or unusual event, that does not mean we will do so for every incident – each case will be evaluated individually.

Legal Requirements: If applicable law or regulation in your jurisdiction requires a refund despite our no-refund policy, Tentunit will comply with the law. Nothing in this Policy is intended to limit any rights you may have under consumer protection laws. For example, some states or countries may impose specific rules on rental application fees or require certain refunds under particular conditions. Tentunit’s intention is to follow all such laws. In any region where a part of this Policy is not permitted by law, that portion will be deemed modified or omitted to comply with legal requirements, and all other provisions of the Policy will remain in effect. We are committed to being legally compliant and fair, so we will honor any refund obligation that is mandated by applicable law even if our general policy states no refunds.

Platform Errors: If a technical error on Tentunit’s side (or a payment processing mistake) causes you to be charged an incorrect amount or charged more than once, we will correct the error. In such cases of billing mistakes or duplicate charges, Tentunit will issue the appropriate refunds or credits to fix the situation. These corrections are not considered “exceptions” to our no-refund policy, but rather our responsibility to ensure accurate billing. Similarly, if a payment fails to go through properly or there is a glitch that results in a failed service delivery that you paid for, we will work to make it right – this could include refunding a fee or providing a credit for the service not received. If you suspect a payment error or have been overcharged, please contact us promptly. Tentunit will investigate and address the issue as quickly as possible to ensure you are only paying for what you intended to pay for.

11.6. Unified Policy for All Users (Renters & Landlords)

Tentunit has elected to use one comprehensive cancellation and refund policy for both renters and landlords, rather than separate policies for each group. This approach is effective and standard in the industry. Major platforms often present unified policies with provisions applicable to all users, specifying differences where necessary within the same document. We have structured this Policy in the same way – a single document that clearly delineates rules for each role where appropriate.

By having a single Policy for everyone:

• Consistency is ensured: All parties (whether renters or landlords) consult the same document, so there is no confusion about which rules apply. Everyone using Tentunit is on the same page regarding what fees are non-refundable and how cancellations are handled.
  
• Reduced Operational Burden: Maintaining one policy (instead of two separate ones) means fewer documents to update and less risk of discrepancy. It is easier for Tentunit to keep one unified Policy up-to-date and legally compliant. Any change (due to a new law or a new platform feature) can be reflected universally without the risk of conflicting terms in different documents.
  
• Clarity for overlapping scenarios: In the rental marketplace, it’s possible for a user to be both a renter and a landlord at different times (for example, someone renting one home while subletting another property). A unified Policy avoids gaps or overlaps in coverage – all terms are in one place. Such a user can find both the rules on their application fee and the rules on their listing fee without having to switch between two separate policies.
  

While it’s possible to have distinct policies for renters and landlords, that approach can lead to duplication and inconsistency. Industry practice favors a single, unified policy document with clearly marked sections for each user type’s concerns. Tentunit’s unified Policy is designed to be clear, user-friendly, and in line with standard practice, making it easy for all users to understand their rights and responsibilities without needing to reference multiple documents.

12. Security Deposits

A security deposit is an upfront sum paid by a tenant to guarantee performance of a lease (e.g. covering unpaid rent or property damage). It is typically collected with the first month’s rent and often equals about one month’s rent (laws commonly cap it at 1–2 months). This deposit is fully refundable if the tenant meets all lease obligations (otherwise the landlord may deduct documented costs). We hold the deposit in escrow on behalf of the landlord and tenant until lease end.

• Deposit Limits: Most jurisdictions limit security deposits (commonly to 1–2 months’ rent). Some places even require payment of interest on the deposit.
  
• Use of Funds: By law, deposit funds may only be applied to unpaid rent or damages beyond normal wear-and-tear. For example, the deposit can offset unpaid rent or necessary repairs when the tenant vacates.
  
• Return Process: After the lease ends, the landlord inspects the property. If there are no valid claims, the full deposit is returned promptly (within the timeframe prescribed by law – often 14–60 days). If deductions are needed, the landlord provides an itemized statement and the remaining balance is refunded.
  
• Tax/Revenue: Critically, a refundable security deposit is not income. IRS guidance says if you plan to return the deposit, do not count it as rental income when received. (Only the portion actually kept for damages becomes income in that year.) Thus, the deposit is always recorded as a liability, not part of our revenue.
  
• Fee Regulations: A security deposit is not a sales or service fee. In fact, regulators treat a true refundable deposit differently than nonrefundable fees. For example, U.S. guidance notes that a security deposit held outside a credit account is exempt from ordinary fee caps. Likewise, some local laws expressly prohibit “excessive fees related to security deposits”. We must therefore label the deposit clearly as refundable security money and not include it in any fee structures.
  

Tentunit will not release any portion of the deposit until the landlord provides written confirmation, along with itemized deductions if applicable, in accordance with local landlord-tenant law.

Disclaimer: Tentunit uses commercially reasonable escrow practices through regulated financial institutions; we are not a licensed escrow agent under state law and do not provide legal or fiduciary advice.

12.1. Deposit Handling in Our System

Our platform acts as the custodian of the security deposit. When a lease is booked, the tenant pays the deposit to us and we hold it in escrow. Upon lease completion and move-out, the landlord inspects the unit and informs us of any damages or unpaid balances. If there are no issues, the landlord notifies us that the deposit is fully refundable, and we release 100% of the deposit back to the tenant. If there are claims, we deduct only the justified amount (with documentation) and forward it to the landlord; the remainder is refunded. The timing of refund or payout follows the lease agreement and local law (e.g. within the legal deadline). At all times, the deposit funds are segregated in our system until disbursement – they are never used as company revenue.

12.2. Legal & Compliance Considerations

Collecting a security deposit is a standard, legal practice in rental agreements. However, we must comply with all applicable rules. For example, most states cap the allowable deposit and mandate a deadline for return. We handle deposits accordingly so as not to violate any limits. Importantly, because the deposit is refundable, it is not treated as a fee or income. As noted by the IRS, a deposit intended for return is excluded from taxable income. Similarly, consumer regulations (e.g. CFPB/Regulation Z) clarify that such a refundable security deposit when not charged as a consumer fee – is not subject to standard fee caps.

We also watch for “junk fee” rules in housing. Some jurisdictions have recently cracked down on hidden or excessive rental fees. For instance, one locality explicitly forbids charging any “excessive fees related to security deposit”. To stay compliant, we never designate the deposit as a surcharge or profit. Instead, we only collect it to hold on behalf of the transaction. All terms (amount, use, refund conditions) are clearly disclosed to the tenant. In summary, charging and holding a security deposit is legal if done transparently and in accordance with landlord-tenant laws. It does not become part of our revenue – it remains the tenant’s money unless properly used to cover valid landlord claims.

12.3. Changes to This Policy

Tentunit may update or modify this Cancellation & Refund Policy from time to time as our platform evolves or as laws change. If we make material changes, we will provide notice to users (for example, by email or by posting a prominent notice on our site) prior to the changes taking effect. The “Effective Date” at the top of this Policy will always indicate when the last changes were made. We encourage you to review this Policy periodically to stay informed of our current terms. Continued use of Tentunit after an update constitutes acceptance of the revised Policy. If you do not agree with an upcoming change, you should cease using the platform before that new Policy takes effect and, if applicable, contact Tentunit to address any concerns. This way, you are always aware of the rules that apply when using our services.

Contact Information

If you have any questions or concerns about this Cancellation & Refund Policy, or if you believe you qualify for an exception under the “Exceptions and Special Circumstances” section, please contact Tentunit Support for assistance. You can reach us at [email protected] or via our Help Center on the Tentunit website. Our customer service team will be happy to address your inquiries and provide clarification about our cancellation and refund terms. We are here to help and want to ensure you fully understand our policies and how they affect your use of Tentunit.

Acceptance of Terms

By using the Tentunit platform, you acknowledge that you have read and understood this Cancellation & Refund Policy and agree to be bound by its terms. This Policy is designed to be transparent and fair – balancing user needs with the practical realities of Tentunit’s operations. We appreciate your business and are committed to making your experience as straightforward and positive as possible under these guidelines. Thank you for choosing Tentunit!

13. Tentunit Post-Payment Invoice Policy

Effective Date: 29th day of April, 2025.

Tentunit processes all transactions through Stripe. Stripe automatically emails a standard payment receipt (including date, amount, and a unique receipt number) to the customer at no charge. If you (a tenant or landlord) require a more detailed invoice after payment, you must request it through Tentunit’s support. The following rules apply:

• Request Procedure: Email Tentunit customer support at [email protected] to request a post-payment invoice. In your request, include the transaction date and any reference information. Requests must be submitted within 15 days of the original transaction date; requests received after 15 days will not be accommodated. Once your request is verified, Tentunit will send you an invoice after the invoicing fee (below) is paid.
  
• Invoice Content: Each manual invoice will include the transaction date, total amount charged, the names of the involved parties (tenant and landlord), and the Stripe transaction ID. This invoice will serve as an official record for your bookkeeping and tax purposes.
  
• Invoice Fee: A processing fee of 0.4% of the invoiced amount (capped at $2.00) will be applied to each manually requested invoice​. This fee is designed to cover Stripe’s own invoicing charge and Tentunit’s administrative overhead. For example, Stripe’s published pricing for one-off post-payment invoices is 0.4% of the transaction total (up to $2, and Tentunit passes through this rate. The invoice fee is billed separately from the original transaction and must be paid in full before Tentunit issues the detailed invoice.
  
• Purpose and Usage: The post-payment invoice is an optional document intended for business accounting and tax compliance​. It contains more detailed transaction information than the standard Stripe receipt. (As Stripe notes, “invoices have more information than receipts,” and they help with tax filing and compliance​.) You should use the manual invoice for expense tracking or VAT/GST reporting. The free Stripe receipt remains your primary proof of payment for the transaction.
  

Tentunit reserves the right to amend this policy and adjust the invoicing fee at any time. If we update the Post-Payment Invoice Policy (for example, changing the fee or procedures), we will notify affected users by email or by posting the revised policy on our website.

14. User Conduct

You agree to use the Platform and Services in a lawful and respectful manner. You must not use the Platform to conduct illegal activities or to violate the rights of others. Prohibited conduct includes, without limitation:

• Posting or transmitting content that is unlawful, fraudulent, harmful, threatening, abusive, harassing, defamatory, obscene, racially or ethnically offensive, or otherwise objectionable.
  
• Harassing, intimidating, stalking, or otherwise harming another person or their property.
  
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity.
  
• Using another user’s account or disclosing your account password or personal details to others.
  
• Circumventing or attempting to bypass any verification or security measures on the Platform.
  
• Misrepresenting your identity, qualifications, interests, or intentions in any Listing or Application.
  
• Using the Platform for any commercial solicitation or unauthorized advertising other than as authorized by these Terms.
  
• Scraping, crawling, or otherwise collecting information from the Platform by automated means or in violation of these Terms.
  
• Transmitting viruses, malware, or any other malicious code.
  
• Engaging in any form of data mining or data harvesting.
  
• Interfering with or disrupting the Platform or Services, servers, or networks.
  
• Attempting to gain unauthorized access to any portion or feature of the Platform or any other systems or networks connected to the Platform.
  

If we have reason to believe that you have violated these rules or any provision of these Terms, Tentunit may suspend or terminate your Account, remove content, and cooperate with law enforcement. You acknowledge that Tentunit does not pre-screen all User Content, but that Tentunit reserves the right to refuse or remove any content that violates these Terms or is otherwise objectionable.

15. Content and Listings

All Listings, photos, videos, and written descriptions you post on the Platform must be truthful, accurate, and not misleading. You represent that you have the right to post all content in your Listings, including ownership or permission to use any photos, trademarks, or copyrighted materials. You agree not to post any materials in a Listing or elsewhere on the Platform that violate any law or third-party rights, including intellectual property rights, publicity or privacy rights, or agreements with other parties.

You retain ownership of all content you submit to the Platform (“User Content”). However, by posting User Content on or through the Platform, you grant Tentunit a worldwide, non-exclusive, royalty-free, irrevocable, sublicensable (through multiple tiers), and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content solely for the purpose of operating, promoting, and improving the Platform and Services. This license includes the right for Tentunit to allow others (such as other Users) to view your content. Tentunit will never sell your User Content to third parties for profit, but we may use it as part of marketing or otherwise in connection with the Services.

Tentunit has no obligation to host or serve any User Content and may remove or disable access to any content that we, in our sole discretion, consider to be in violation of these Terms or harmful to our interests. We are not responsible for, and do not guarantee, the completeness, accuracy, or reliability of any User Content or Listings. In cases where Listings or content are removed, Tentunit may attempt to notify the user, but is not obligated to do so. Any questions or disputes regarding the content of a Listing should be directed to the posting user.

16. Intellectual Property Rights

All intellectual property rights in the Platform and Tentunit’s content are owned by Tentunit or its licensors. This includes, without limitation, the design, layout, look, appearance, graphics, and other elements of the Platform; all software code; all copyrights; and all trademarks, service marks, and trade names (collectively, “Tentunit IP”). Except for the limited rights expressly granted in these Terms, Tentunit and its licensors retain all rights in the Tentunit IP. You agree not to copy, reproduce, modify, create derivative works of, distribute, publicly display, or perform any Tentunit IP. You also agree not to remove, obscure, or alter any proprietary notices or labels contained on the Platform or in Tentunit’s content.

The Tentunit name and logo are trademarks or registered trademarks of Tentunit Inc. All other trademarks, service marks, or trade names appearing on the Platform are the property of their respective owners. No license or right is granted to use any trademark of Tentunit or any third party in any manner without the respective owner’s prior written permission.

For User Content (as defined in Section 14), you retain all ownership rights. By posting User Content, you do not lose ownership of your intellectual property. However, you grant the licenses to Tentunit as described above. You also affirm, represent, and warrant that you own or have the necessary rights to grant us this license to use your User Content. Tentunit disclaims any liability for any unauthorized use of User Content by others who access the Platform.

If you believe that any content on the Platform infringes your copyright or other intellectual property rights, please see our Copyright Policy or contact Tentunit at [email protected] with detailed information so we can promptly address it. Tentunit reserves the right to terminate or suspend accounts of repeat infringers.

17. Disclaimer and Limitations of Liability

No Warranty. THE PLATFORM, SERVICES, AND ALL INFORMATION AND CONTENT PROVIDED THROUGH THE PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. TENTUNIT DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NONINFRINGEMENT, OR QUIET ENJOYMENT. Tentunit makes no warranty that the Platform or Services will meet your requirements, or that the operation of the Platform will be uninterrupted, secure, or error-free. Tentunit does not guarantee that Listings are accurate or that any transaction will be successfully completed. You understand and agree that any material or data downloaded or otherwise obtained through the use of the Platform is done at your own discretion and risk, and that you will be solely responsible for any damage to your device or loss of data.

To the fullest extent permitted by law, Tentunit does not warrant or guarantee: (i) the truthfulness, accuracy, or reliability of any Listings or User Content; (ii) any interactions or communications between Users; (iii) the quality or condition of any rental property listed; (iv) any endorsements or recommendations by Tentunit for any Users, properties, or other parties; (v) that the Platform is free of viruses, malicious code, or other harmful components; or (vi) the results obtained from using the Platform.

Limitation of Liability. EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL TENTUNIT, ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR PARTNERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF USE, BUSINESS INTERRUPTION, OR CORRUPTION OF DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, EVEN IF TENTUNIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TENTUNIT’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT OF FEES YOU PAID TO TENTUNIT IN THE SIX (6) MONTHS PRECEDING THE CLAIM (OR USD $100, IF GREATER). This limitation applies whether the claim is in contract, tort (including negligence), or otherwise. Some jurisdictions do not allow the exclusion or limitation of certain types of damages, so in such jurisdictions, Tentunit’s liability is limited to the fullest extent permitted by law.

Landlord-Tenant Relationship. Tentunit is not responsible for enforcing rental agreements or mediating landlord-tenant disputes. Any disputes arising from a rental transaction or housing arrangement are the sole responsibility of the involved parties. Tentunit is not responsible for any loss or damage incurred as a result of interactions between Users or any agreements entered into off the Platform.

18. Indemnification

You agree to indemnify, defend, and hold harmless Tentunit and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, and contractors (the “Indemnified Parties”) from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to: (a) your breach of these Terms; (b) your violation of any applicable law, rule, or regulation; (c) your violation of any rights of a third party, including intellectual property, privacy, or contractual rights; (d) your negligence or willful misconduct; (e) your use of the Platform or Services; or (f) any User Content that you post or transmit on or through the Platform. Tentunit will promptly notify you in writing of any claim subject to indemnification, and you agree to cooperate with Tentunit in the defense and settlement of such claim. Tentunit reserves the right to assume sole control of the defense and settlement of any claim, and you will not settle any claim without Tentunit’s prior written consent. This indemnification obligation survives termination of your Account and these Terms.

19. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) due to causes beyond its reasonable control. Such events include, but are not limited to, acts of God, natural disasters, fire, flood, epidemics or pandemics, war, terrorism, riot, civil unrest, government action or failure, labor strikes or disruptions, or failure of suppliers, technology providers, or infrastructure. If a force majeure event occurs, the affected party shall promptly notify the other party and shall make reasonable efforts to mitigate the effects of the event. If the force majeure event continues for more than thirty (30) days, either party may terminate the affected obligations by written notice to the other party without further liability (other than for payment of Fees for Services provided before termination).

20. Termination

Tentunit may suspend or terminate your access to the Platform and/or these Terms (in whole or in part) immediately and without notice if you materially breach any provision of these Terms. Material breaches include, but are not limited to, violation of Section 13 (User Conduct) or any applicable law. Tentunit may also suspend or terminate your Account at any time and for any reason at its discretion (for example, if Tentunit believes your Account has been inactive, or if Tentunit is discontinuing the Platform). Upon any termination, you must cease all use of the Platform and delete the application from your devices. Tentunit may delete or disable your Account and all content therein and may block your access to the Platform.

If you wish to terminate these Terms, you may do so by deleting your Account. Termination by you does not relieve you of any obligations incurred prior to termination (for example, you must still pay any outstanding Fees). The rights and licenses granted in Sections 3, 14, and 15, and the provisions in Sections 9, 13, 14, 15, 16, 17, 19, 20, 21, and 23, shall survive termination of these Terms. Upon termination, all disclaimers, limitations of liability, indemnification obligations, and any remaining payment obligations shall continue in full force.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform that is not subject to arbitration (as set forth below) shall be brought exclusively in the state or federal courts located in Delaware. You and Tentunit consent to personal jurisdiction and venue in such courts, and waive any objections to such jurisdiction or venue. If any part of this choice of law provision is deemed unenforceable, that part shall be severed, and the remaining choice of law provisions shall remain in effect.

22. Dispute Resolution

22.1 Informal Negotiations

In the event of any dispute or claim arising out of or relating to these Terms or the Platform, the parties agree to first attempt to resolve the dispute informally through good-faith negotiations for at least thirty (30) days. A party may initiate informal negotiations by providing written notice to the other party describing the nature of the dispute in reasonable detail.

22.2 Arbitration

If the dispute is not resolved by informal negotiation, you and Tentunit agree to resolve any remaining disputes by binding arbitration on an individual basis, except for disputes in small claims court. The arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitrator shall be neutral and agreed upon by the parties, or if the parties cannot agree, appointed according to the AAA rules. The arbitration will be held in New Castle County, Delaware, unless the parties agree to a different location. The arbitrator shall apply Delaware law and the applicable statutes of limitations, and shall honor claims of privilege recognized at law. The arbitrator has the authority to award any relief that would otherwise be available in court.

22.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek interim or preliminary injunctive relief in a court of appropriate jurisdiction in Delaware, and neither party will contest personal jurisdiction or venue there, in order to protect the status quo pending arbitration. Both parties also retain the right to bring an individual action in small claims court for disputes or claims within the small claims jurisdictional limit. Additionally, Tentunit may seek injunctive or other equitable relief in any court if necessary to protect its intellectual property or proprietary rights.

22.4 Waiver of Class Actions

YOU AND TENTUNIT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator or court may award attorney’s fees, court costs, and damages against a party if the arbitrator or court finds the party’s claims to be frivolous or in bad faith.

22.5 Arbitration Procedure

Each party shall bear its own attorney’s fees and costs unless the arbitrator finds that a claim was frivolous, unreasonable, or brought in bad faith, in which case the arbitrator may award reasonable fees and costs to the prevailing party. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. This arbitration clause shall survive termination of these Terms.

23. Modifications to Terms

Tentunit reserves the right to modify or update these Terms at any time, for any reason, and without prior notice to you. When we make changes, we will revise the “Last Updated” date at the top of these Terms and/or post a notice on the Platform. It is your responsibility to review these Terms periodically for changes. Your continued use of the Platform after any changes are posted means you accept those changes. If you do not agree to the modified Terms, you must stop using the Platform and may choose to terminate your Account. We may also require you to re-accept the Terms periodically or upon certain events (such as after a major update to the Platform or after you change your account information).

24. Miscellaneous Provisions

Entire Agreement. These Terms, together with any policies, guidelines, or terms expressly incorporated herein by reference (including any Privacy Policy or Copyright Policy), constitute the entire agreement between you and Tentunit regarding the Platform and Services, and supersede all prior or contemporaneous understandings or agreements (whether written or oral). No other agreements, promises, representations, or understandings (except for those expressly contained in these Terms) shall be binding.

Severability. If any provision of these Terms is found to be illegal, invalid, or unenforceable by a court of competent jurisdiction, such provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect.

No Waiver. Tentunit’s failure or delay in enforcing any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of Tentunit.

Assignment. You may not transfer or assign your rights or obligations under these Terms without Tentunit’s prior written consent. Tentunit may freely assign or transfer its rights and obligations under these Terms, in whole or in part, without notice to you. These Terms will be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

Relationship of Parties. Nothing in these Terms shall be deemed to create any partnership, joint venture, employment, or agency relationship between you and Tentunit. Neither party has authority to bind the other or incur obligations on the other’s behalf.

Notices. Unless otherwise specified, all notices or other communications to you may be provided by posting on the Platform or by emailing the address you provided in your Account registration. You agree to receive electronic communications from Tentunit and that all agreements, notices, disclosures, and other communications that Tentunit provides electronically satisfy any legal requirement that such communications be in writing. You are responsible for ensuring that your email and contact information on file with Tentunit is correct. To give us notice, you may write to Tentunit at the contact information provided on the Platform or to [email protected]. All notices sent by you to Tentunit must be sent to Tentunit’s principal address or email and will be deemed delivered when received.

Force Majeure (continued). As provided in Section 18, Tentunit shall not be liable for delays due to events beyond its reasonable control. This section does not limit any other rights or excuses for nonperformance under these Terms.

Governing Language. These Terms are written in English. If Tentunit provides translations of these Terms in other languages, the English version will govern in the event of any inconsistency.

Third-Party Rights. Except as explicitly stated, these Terms do not confer any rights or remedies upon any person other than the parties to these Terms and permitted successors and assigns.