Effective Date: 18 July, 2025.
Tentunit processes all transactions through Stripe. Stripe automatically emails a standard payment receipt (including date, amount, and a unique receipt number) to the customer at no charge. If you (a tenant or landlord) require a more detailed invoice after payment, you must request it through Tentunit’s support. The following rules apply:
- Request Procedure: Email Tentunit customer support at [email protected] to request a post-payment invoice. In your request, include the transaction date and any reference information. Requests must be submitted within 15 days of the original transaction date; requests received after 15 days will not be accommodated. Once your request is verified, Tentunit will send you an invoice after the invoicing fee (below) is paid.
- Invoice Content: Each manual invoice will include the transaction date, total amount charged, the names of the involved parties (tenant and landlord), and the Stripe transaction ID. This invoice will serve as an official record for your bookkeeping and tax purposes.
- Invoice Fee: A processing fee of 0.4% of the invoiced amount (capped at $2.00) will be applied to each manually requested invoice. This fee is designed to cover Stripe’s own invoicing charge and Tentunit’s administrative overhead. For example, Stripe’s published pricing for one-off post-payment invoices is 0.4% of the transaction total (up to $2, and Tentunit passes through this rate. The invoice fee is billed separately from the original transaction and must be paid in full before Tentunit issues the detailed invoice.
- Purpose and Usage: The post-payment invoice is an optional document intended for business accounting and tax compliance. It contains more detailed transaction information than the standard Stripe receipt. (As Stripe notes, “invoices have more information than receipts,” and they help with tax filing and compliance.) You should use the manual invoice for expense tracking or VAT/GST reporting. The free Stripe receipt remains your primary proof of payment for the transaction.
Tentunit reserves the right to amend this policy and adjust the invoicing fee at any time. If we update the Post-Payment Invoice Policy (for example, changing the fee or procedures), we will notify affected users by email or by posting the revised policy on our website.