What Happens to Refunds in Emergencies?

Disclaimer: TentUnit is currently in pre-launch development. The following policies, terms, and informational content are provided for transparency and feedback purposes only. They do not represent binding agreements or legal obligations until TentUnit is officially launched and registered as a legal entity. All content is subject to change prior to launch.

Tentunit understands that life can be unpredictable. In rare and extraordinary situations, such as natural disasters, medical emergencies, or other significant and verifiable hardships, Tentunit may approve a partial or full refund, even though our standard policy deems most payments non-refundable.

Key Guidelines for Emergency-Based Refund Requests:

  • Case-by-Case Review
    Emergency refund requests are not automatically approved. Each submission is reviewed individually, based on the nature of the situation and supporting documentation.
  • Proof Required
    You must contact [email protected] and provide verifiable evidence of the emergency. Acceptable documentation may include:
    • A hospital admission or medical note
    • An official evacuation or government order
    • Death certificate or legal notice (in the case of a bereavement)
  • No Policy Precedent
    Approval of an emergency refund in one instance does not guarantee approval in similar future cases. Each request is treated as unique and exceptional, and decisions are made at the discretion of Tentunit’s support and compliance team.
  • Integrity & Fairness
    While we maintain a firm refund structure to ensure operational consistency, Tentunit is committed to being fair and humane in truly extraordinary circumstances that are beyond a user’s control.

If you believe your situation qualifies as an emergency under this policy, please reach out to [email protected] promptly. Our team will carefully review your case and respond within 5 business days.