Disclaimer: TentUnit is currently in pre-launch development. The following policies, terms, and informational content are provided for transparency and feedback purposes only. They do not represent binding agreements or legal obligations until TentUnit is officially launched and registered as a legal entity. All content is subject to change prior to launch.
At Tentunit, we prioritize clarity, consistency, and fairness. Our refund policy is designed to ensure that all users whether renters, subletters, or landlords clearly understand how refunds work on our platform, what is and isn’t refundable, and under what conditions exceptions apply.
Core Principles of Our Refund Policy
- Platform-Based Only
Refund eligibility applies solely to Tentunit platform transactions—including application fees, listing and subscription fees, rent service charges, and Tentunit merchandise. - Tentunit is not a party to lease agreements, and does not control or refund any off-platform payments such as security deposits or rent exchanged directly between renters and landlords.
- All Sales Are Final
Most Tentunit fees are non-refundable by default. This includes application fees, listing fees, promotional upgrades, and merchandise purchases.
This policy reflects industry-standard practices and supports a predictable, efficient operating model for all users. - Exceptions Only When Legally or Operationally Justified
Tentunit may grant a refund or credit only in limited, pre-defined scenarios, including:
- Verified billing errors or duplicate charges
- Defective or incorrect merchandise
- Legal requirements that override our policy
- Extraordinary emergencies, evaluated at Tentunit’s sole discretion with valid documentation
- Verified billing errors or duplicate charges
- Unified Policy for All Users
Rather than using separate policies for renters and landlords, Tentunit enforces a single, comprehensive refund and cancellation policy that is easy to navigate and legally consistent.
Role-specific rules (e.g., application fee vs. listing fee) are clearly outlined within the same document for complete transparency.
This approach ensures that every Tentunit user knows what to expect, and that refund decisions are based on clear, published criteria—not on subjective or inconsistent treatment.
For full details, including how to request a refund or report a billing issue, please consult the complete Tentunit Cancellation & Refund Policy or contact [email protected] for assistance.