Disclaimer: TentUnit is currently in pre-launch development. The following policies, terms, and informational content are provided for transparency and feedback purposes only. They do not represent binding agreements or legal obligations until TentUnit is officially launched and registered as a legal entity. All content is subject to change prior to launch.
Purpose and Scope
Tentunit may require users to verify their identity, qualifications, or other relevant information before accessing certain services or features on the platform. This Verification Policy describes Tentunit’s requirements and procedures for such verification. It applies in particular to student renters seeking housing and landlords listing properties. The purpose of verification is to manage risk and build trust across the platform by confirming that user-provided information is accurate and authentic.
Applicability
Verification is required for users in specific roles or situations, including but not limited to:
- Student Renters: Individuals seeking to rent student housing must verify their student status before completing rental transactions. Tentunit now verifies eligibility by requiring an official enrollment letter issued by an accredited college or university. The enrollment document must clearly show the student’s full name, institution name, and current enrollment status.
- Landlords / Property Owners: Users listing properties for rent must verify their identity and property credentials. Tentunit uses Stripe Identity (or equivalent third-party verification services) to confirm the identity of landlords and the validity of their property listings.
- Other Users or Services: Tentunit may impose verification requirements on other users or services as needed. Tentunit reserves the right to require verification for any user or service where verification is deemed necessary for safety, legal compliance, or platform integrity.
These requirements are designed to ensure a safe, trustworthy, and reliable marketplace for all users.
Verification Requirements
Users subject to verification must provide the information or documentation needed to confirm their identity or qualifications. Verification may include:
- Student Verification: Proof of enrollment (such as a university ID card, enrollment letter, transcript, or other official documentation) to confirm student status.
- Property/Ownership Documents: Proof of ownership or authorization to list a property (such as a deed, title, lease agreement, or business registration) to confirm a landlord’s authority.
- Other Qualifications: Any other documents or data required for specific services (e.g. professional licenses, certifications, or accreditation letters).
Verification may be conducted through third-party services and/or manual review of submitted documents. Tentunit reserves the right to specify which documents or third-party checks are acceptable and to update these requirements at any time.
Verification Procedures
To complete verification, users may be asked to submit documents or undergo third-party checks as follows:
- Document Submission: Users may upload scanned or photographed copies of required documents. These may include government IDs, enrollment letters, or property documents. Documents must be legible and valid.
- Third-Party Checks: Tentunit may use third-party identity and eligibility verification providers. For example, Stripe Identity is used to verify landlords’ identities and property details. Tentunit may substitute alternative or additional providers or methods at its discretion.
- Additional Steps: In some cases, Tentunit may require extra steps such as live photo verification, video confirmation, or contact information verification.
Tentunit reserves the right to change or enhance its verification procedures at any time. Users are responsible for complying with any updated requirements.
User Obligations
Users undergoing verification must:
- Provide Accurate Information: Supply true, accurate, and complete information at all stages of the verification process.
- Submit Required Documentation: Promptly provide all requested documents and data (e.g. IDs, enrollment proof, property documents) in the prescribed format.
- Cooperate with Verification: Complete any verification steps, such as answering questions or performing live checks, as requested by Tentunit or its providers.
- Maintain Eligibility: Keep submitted information up to date (e.g. renew expired documents) and notify Tentunit if any verified information changes.
Failure to comply with these obligations may result in denial of verification or access. Users acknowledge that:
- No Guarantee of Verification: Providing requested information and documents does not guarantee that Tentunit will complete or approve verification. Verification outcomes are at Tentunit’s and the third parties’ discretion. Even if all requirements are met, Tentunit may be unable to verify a user’s information. Inability to verify may restrict or deny access to certain services.
- Accuracy of Information: Tentunit is not responsible for consequences arising from inaccurate or fraudulent information provided by the user.
Verification of Listings and Content
In addition to verifying user identities, Tentunit may verify the accuracy and authenticity of property listings and other user-generated content. This may include:
- Property Listings: Confirming that listed properties exist at the stated location and that the listing details (address, photos, descriptions) are accurate. Tentunit may request additional proof (such as utility bills or maps) to verify a listing’s legitimacy.
- User Content: Reviewing or verifying any content a user submits (such as rental application information or public reviews) to ensure it complies with Tentunit’s standards.
Users must ensure that all listings and content they submit are truthful and not misleading. Tentunit reserves the right to suspend, remove, or require re-verification of any listing or content that fails verification or is suspected to be fraudulent.
Prohibited Conduct
Users are strictly prohibited from any actions that undermine the verification process, including but not limited to:
- Bypassing Verification: Attempting to avoid required verification steps (for example, by creating multiple accounts or misusing accounts of others).
- Providing False Information: Submitting forged, altered, or expired documents; using false identities; or misrepresenting enrollment or ownership status.
- Impersonation: Verifying the identity of another individual or allowing another person to verify on one’s behalf.
- Manipulation of Systems: Interfering with or attempting to hack, manipulate, or otherwise exploit the verification systems or third-party services.
Any attempt to bypass, manipulate, or falsify the verification process is a serious violation of this policy and will result in immediate action by Tentunit.
Enforcement and Consequences
Tentunit enforces this Verification Policy strictly. Violations may result in:
- Account Suspension or Termination: Users who fail to comply with verification requirements, or who engage in prohibited conduct, may have their accounts suspended or permanently terminated without prior notice.
- Access Restrictions: Tentunit may deny access to specific services or features (such as listing properties or making rental transactions) if verification is not completed successfully.
- Legal Action: Tentunit reserves the right to pursue legal remedies, including claims for damages, against any user who submits fraudulent information or otherwise violates this policy.
- No Warranty: Tentunit does not guarantee that verification will be successful for any user. Users whose verification fails or is declined will not be entitled to compensation, and Tentunit may refuse access to services at its discretion.
Changes to Verification Methods and Policy
Tentunit reserves the right to update or modify this Verification Policy and its verification methods at any time. This includes changing the types of information required, the acceptable forms of documentation, and the third-party services used. Any such changes will be effective immediately upon posting. Users are responsible for reviewing and complying with the current policy. Continued use of Tentunit services after any updates to this policy constitutes acceptance of those changes.