Disclaimer: TentUnit is currently in pre-launch development. The following policies, terms, and informational content are provided for transparency and feedback purposes only. They do not represent binding agreements or legal obligations until TentUnit is officially launched and registered as a legal entity. All content is subject to change prior to launch.
Effective Date: July 18, 2025
Introduction
Tentunit is committed to providing a fair, transparent, and compliant payment experience for all our users, including both tenants and landlords. This International Payments Policy outlines the terms and conditions governing all payment transactions on the Tentunit platform, with a focus on international payment handling. By using Tentunit’s services, you agree to adhere to this policy as well as any other applicable terms of service. This policy is intended to ensure that all payments are processed securely in accordance with U.S. laws, payment card network rules, and Tentunit’s commitment to non-discrimination and transparency in pricing.
Payment Processing in USD
All payments on the Tentunit platform must be made in United States Dollars (USD). Tentunit utilizes Stripe, a third-party payment processor, to handle all transactions. No currency conversion is offered at checkout; the prices for rentals, fees, or other charges are listed in USD and will be charged in USD. Regardless of a tenant’s location or the currency of their credit/debit card, Tentunit will bill the transaction in USD through Stripe. This means the amount a tenant sees at checkout is the exact USD amount that will be charged. There are no options to pay in any currency other than USD on the Tentunit platform.
Foreign Transaction Fees and Currency Conversion
Because Tentunit only charges in USD, tenants using payment methods based in other currencies or countries may encounter currency conversion or foreign transaction fees imposed by their own bank or card issuer. For example, if a tenant’s credit card is issued outside the United States or in a currency other than USD, the bank or card provider might convert the USD charge into the card’s home currency and may levy additional fees (such as foreign transaction fees or exchange rate charges). Tentunit does not charge any international transaction surcharge or conversion fee. Any additional amount that appears on a tenant’s card statement due to currency conversion or international usage is determined solely by the tenant’s financial institution. Tentunit has no control over these external fees and disclaims any responsibility or liability for costs imposed by a tenant’s bank or card issuer in connection with currency conversion. Tenants are encouraged to contact their card issuer or bank if they have questions about any foreign transaction fees or exchange rates applied.
Equal Pricing (No Discrimination)
Tentunit maintains a strict policy of zero discrimination in pricing based on card origin or user location. This means that a tenant using an international credit/debit card will be charged the same price for a booking as a tenant using a U.S. domestic card. There are no additional charges, markups, or surcharges imposed by Tentunit for using a card issued outside of the United States. The rental rates and any applicable Tentunit fees are uniform for all tenants on the platform, regardless of where in the world the tenant is booking from or the country of origin of their payment method. This practice ensures fairness and transparency: the price listed for a Tentunit rental is the price everyone pays, barring any taxes or government-imposed fees that are applicable uniformly. Tentunit is committed to treating all users equally and will not steer, encourage, or require any currency conversion that could result in higher costs to certain users. In line with payment card network rules, we do not discriminate or differentiate pricing based on the card’s country of issuance or the cardholder’s nationality.
Absorption of International Processing Costs
Tentunit absorbs all standard payment processing fees associated with transactions on our platform, including any additional fees for international card transactions. If Stripe or any payment processor charges a higher fee for processing an international or non-U.S. issued card, Tentunit will bear that cost internally rather than passing it on to the tenant. For example, payment processors like Stripe commonly charge merchants extra (often a percentage surcharge) for cards issued outside the processing country or for currency conversion. Under this policy, Tentunit covers such additional processing costs as part of our business expenses. Tenants will never see a higher charge due to the use of an international card. The amount a tenant authorizes at checkout in USD is the only amount Tentunit will charge for the transaction. This commitment reflects Tentunit’s dedication to a transparent pricing model where the burden of payment processing overhead — including international transaction fees charged to us by our processor — is not placed on our customers.
Landlord Payouts and Service Fees
All Tentunit landlords (property owners or managers who list rentals on our platform) are currently U.S.-based, and all payout disbursements to landlords are made in U.S. Dollars (USD). When a tenant makes a payment through Tentunit, the funds are collected in USD and later distributed to the respective landlord in USD as well.
As part of Tentunit’s platform services, landlords are subject to a service fee deducted from their payouts. While Tentunit generally applies an 8% platform service fee, the exact fee may vary by state due to differences in operational costs, compliance obligations, and regional service infrastructure. This means that in some jurisdictions, landlords may be charged a slightly higher or lower percentage than the standard 8%.
For example, if a tenant pays $1,000 in rent, and the applicable platform fee in that landlord’s state is 8%, Tentunit would deduct $80 as the service fee, resulting in a net payout of $920 to the landlord. If the applicable fee were 7%, the deduction would be $70. The specific platform fee percentage is clearly disclosed to the landlord at the time of listing or in their payout documentation.
This service fee covers access to Tentunit’s tools, platform infrastructure, payment processing, compliance systems, customer support, and promotional reach. It applies uniformly within each jurisdiction and is assessed only on the landlord’s side; tenants are not charged this fee.
Tentunit provides full documentation of all service fees deducted from payouts for transparency. Landlords are responsible for any taxes or financial reporting related to the earnings they receive through Tentunit. Tentunit will comply with all applicable U.S. tax reporting obligations for landlord payouts, including the issuance of Form 1099-K where required by law.
Full Payment at Checkout
Tenant payments must be made in full at the time of checkout. Tentunit does not support split payments, partial payments, or installment plans for a booking or rent payment. This means that a tenant is required to pay the entire amount due (such as the rental amount for the booking term and any applicable taxes or fees) in a single transaction when they confirm a reservation or rental. We do not allow dividing the payment across multiple credit cards or payment methods, and we do not offer any “pay later” or deferred payment options on our platform. By requiring full payment upfront, Tentunit ensures a secure and straightforward transaction for both the tenant and the landlord, and it avoids complications that can arise from incomplete payments. Once the payment is submitted and processed, the tenant will receive confirmation of the successful payment, and the booking will be secured. Failure to submit the full payment at checkout will result in the booking not being completed – the reservation will not be confirmed until the full amount is paid. If a tenant’s payment method fails or is declined for the full amount, the tenant will be prompted to provide a different valid payment method to complete the transaction in full. Tentunit reserves the right to cancel or not honor any booking request that is not accompanied by full payment at the time of checkout, in accordance with this policy.
Compliance with U.S. Laws and Card Network Rules
Tentunit conducts all payment activities in strict compliance with applicable United States laws and regulations, as well as the rules and standards of global payment card networks (such as Visa, MasterCard, American Express, and Discover). We adhere to U.S. financial laws including, but not limited to, anti-money laundering (AML) regulations, economic and trade sanctions enforced by the U.S. Treasury’s Office of Foreign Assets Control (OFAC), and any other relevant federal or state laws governing financial transactions and electronic payments. All users of Tentunit must provide accurate information and use our platform for legitimate, lawful transactions only. Transactions that violate U.S. law or involve prohibited parties or countries will be declined or canceled. Tentunit also complies with card network rules that are designed to protect cardholders and merchants. This includes abiding by regulations on surcharging (for example, not adding unauthorized fees to card transactions), honoring cards from all regions without discrimination, and maintaining robust security standards such as PCI DSS (Payment Card Industry Data Security Standard) for handling card data. In the event that a payment appears to conflict with legal requirements or card network rules, Tentunit may take appropriate actions, including declining the transaction, freezing the funds, or seeking additional information, in order to remain compliant. By using Tentunit, tenants and landlords alike agree to cooperate with any compliance checks or requests for information necessary to ensure adherence to these laws and rules. Tentunit’s commitment to compliance helps protect our community and maintain the integrity of our payment system.
Contact Information and Inquiries
Tentunit is dedicated to providing support and clarity regarding our payment policies. If you have any questions, concerns, or require further information about this International Payments Policy or any payment-related issue on our platform, please contact us. Our customer support and compliance team is available to assist with inquiries about billing, fees, or specific transactions. For assistance, you may reach out to Tentunit Support via email at [email protected]. You may also find additional information in our Help Center on the Tentunit website. We aim to respond to all inquiries in a prompt and professional manner.
By contacting Tentunit with payment questions, you acknowledge that our support team may need to verify your identity and account details for security purposes before discussing any specifics. We value your privacy and will handle any personal data in accordance with our Privacy Policy.
Effective Date: This International Payments Policy is effective as of July 19, 2025. It will remain in effect until amended or replaced by Tentunit. Tentunit reserves the right to update or modify this policy as needed to reflect changes in our practices, legal requirements, or for any other operational reasons. In the event of a material change, we will provide notice to our users in accordance with our Terms of Service. Continued use of the Tentunit platform after any updates to this policy constitutes acceptance of those changes. We encourage users to review this policy periodically to stay informed about how Tentunit manages payments, especially in an international context.