Disclaimer: TentUnit is currently in pre-launch development. The following policies, terms, and informational content are provided for transparency and feedback purposes only. They do not represent binding agreements or legal obligations until TentUnit is officially launched and registered as a legal entity. All content is subject to change prior to launch.
Tentunit adheres strictly to all applicable federal, state, and local laws governing refunds, consumer protection, and e-commerce transactions. While our general policy treats platform-related fees and merchandise sales as non-refundable, we recognize that certain legal frameworks may override these defaults in specific cases.
Situations Where a Refund May Be Legally Mandated
Tentunit will issue a refund if required by law, including but not limited to:
- Rental application fee laws: Certain states restrict the amount that may be charged for application fees or require a refund if background checks or screenings are not conducted as promised.
- Consumer protection regulations: We will refund unauthorized or incorrectly processed charges, in compliance with applicable consumer finance and billing error correction laws.
- Merchandise-related laws: E-commerce regulations may require refunds for defective, misrepresented, or undelivered merchandise, particularly under state-level “right to cure” statutes or federal warranty protections.
- Cooling-off periods (where applicable): In rare cases, some jurisdictions may grant consumers a short window after purchase during which they can cancel certain types of transactions without penalty.
Policy Enforcement and Modification for Legal Compliance
If any portion of this Refund Policy conflicts with an applicable law in your jurisdiction:
- That specific portion of the policy will be deemed modified or waived to comply with the relevant law.
- The rest of the Policy will remain in full force and effect for all other users and transactions.
Tentunit does not use this Policy to limit your legal rights, and where consumer protection laws guarantee you a right to a refund, we will honor that right without delay.
Contact for Legal Compliance Issues
If you believe you are entitled to a refund under your local or national laws, please contact:
📧 [email protected]
Be sure to include:
- Your name and registered email
- A description of the issue
- The legal basis (if known) for the refund you’re requesting
Our compliance team will review the request and respond in accordance with applicable law.