Disclaimer: Tentunit is currently in pre-launch development. The following policies, terms, and informational content are provided for transparency and feedback purposes only. They do not represent binding agreements or legal obligations until Tentunit is officially launched and registered as a legal entity. All content is subject to change prior to launch.
All Tentunit merchandise purchases are considered final sale. This means we do not offer refunds or exchanges for reasons including (but not limited to):
- Ordering the wrong size
- Changing your mind after purchase
- General dissatisfaction with the product
Tentunit operates a strict no-return policy for merchandise to ensure consistency, inventory control, and to prevent abuse of our fulfillment process.
Exceptions – When Refunds or Replacements Are Allowed
Tentunit may issue a refund or send a replacement item only under the following conditions:
- The merchandise arrives damaged or visibly defective
- You receive an incorrect item (e.g., wrong size or product not matching your order)
How to Request a Refund or Replacement
If your issue qualifies under the exceptions above:
- Contact: Email [email protected] within 7 days of receiving the item
- Include:
- Your full name and order confirmation number
- Clear photos of the damaged/incorrect item and the original packaging
- A description of the issue
- Your full name and order confirmation number
Tentunit’s support team will review your request within 5 business days and determine whether a refund or replacement will be issued. All refund decisions are made at Tentunit’s sole discretion, based on the evidence provided.
Note: Approved refunds are issued only to the original payment method and may take up to 15 business days to appear, depending on your financial institution.