Disclaimer: Tentunit is currently in pre-launch development. The following policies, terms, and informational content are provided for transparency and feedback purposes only. They do not represent binding agreements or legal obligations until Tentunit is officially launched and registered as a legal entity. All content is subject to change prior to launch.
Effective Date: July 18, 2025
At Tentunit, we are committed to delivering a transparent and consistent experience for all users. This document outlines the circumstances under which refunds may be issued, who is eligible, and which Tentunit-related payments are non-refundable. It is a user-friendly summary of our core Cancellation & Refund Policy, designed to help you understand how our platform handles financial transactions.
1. General Overview
Tentunit is a rental listings platform that connects renters with landlords. While we facilitate services such as application processing, listings, subscription tools, and rent payment infrastructure, we are not a direct party to lease agreements.
This document applies only to fees and transactions processed directly on Tentunit (e.g., application fees, listing fees, subscription upgrades, merchandise purchases). It does not govern refunds related to rent, deposits, or lease cancellations, which fall under private rental agreements between users.
Core Refund Principle
Unless explicitly stated otherwise, all fees paid through Tentunit are final and non-refundable. This includes:
- Application fees
- Listing and promotional fees
- Subscription plans
- Tentunit-branded merchandise
This policy ensures operational clarity and reflects industry norms for platforms offering listing and screening infrastructure.
2. When Refunds Are Issued
Tentunit will issue refunds only under the following conditions:
| Scenario | Refund Eligibility |
| Duplicate payments | ✅ Yes |
| Billing or technical errors on Tentunit’s platform | ✅ Yes |
| Merchandise arrives damaged or incorrect | ✅ Yes (replacement or refund) |
| Refunds required by law in your jurisdiction | ✅ Yes |
| Documented emergencies (e.g., natural disasters) | ⚠️ Possibly, case-by-case review |
3. How Refunds Are Processed
- Refunds are returned to your original payment method.
- Processing time: Typically within 7–15 business days, depending on your payment provider.
- Tentunit cannot expedite refunds due to third-party bank delays.
If you are issued a refund, you will receive confirmation via email once it is processed.
4. What Is Not Refundable
| Fee Type | Refundable? | Explanation |
| Application Fee | ❌ No | Non-refundable regardless of result or withdrawal |
| Listing Fee | ❌ No | Final, even if the listing is removed early or generates no leads |
| Subscription Packages | ❌ No | No partial or prorated refunds upon early cancellation |
| Tentunit Merchandise | ❌ No (except in cases of defect) | Final sale unless the product is defective, damaged, or incorrect |
5. Refund Request Process
If you believe you are entitled to a refund under Section 2:
Contact Us:
- Email: [email protected]
- Timeframe: Within 7 calendar days of the charge or merchandise delivery
- Required documentation:
- For billing issues: Transaction receipt and description of the error
- For merchandise problems: Clear photos of the item and original packaging
- For billing issues: Transaction receipt and description of the error
Tentunit Support will investigate and respond within a reasonable timeframe.
6. Situations Outside Tentunit’s Refund Scope
Tentunit will not issue refunds under the following circumstances:
- A renter or landlord cancels or backs out of a lease agreement
- You made a payment (e.g., deposit or rent) outside of the Tentunit platform
- No leads or inquiries are generated from your listing
- You change your mind about using a service or product
Such scenarios are governed by your private lease agreement and applicable landlord-tenant laws—not Tentunit.
7. Final Notes
This document is a simplified summary of Tentunit’s refund policies. For complete, legally binding terms, please refer to the full Tentunit Cancellation & Refund Policy.
By continuing to use Tentunit, you agree to be bound by our refund and cancellation rules. If you require further clarification or believe your case qualifies for an exception, please reach out to our support team.
Tentunit Support
📧 Email: [email protected]
📍 Website: https://help.tentunit.com/